El cliente no dejó un comentario.kachanta m. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of East Lake
Birmingham, AL 35206
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Truck cargo box was filthy, full of mud. Only 1 attendant working and didn't have the time to clean although she attempted to do so while tending to other customers. Reservation was for 3 days. When picking up reservation was only set for 6 hours.JASON G.
The mileage and gas was different from what was listed on the contract. The truck was dirty. There was a dead roach inside the door compartment. I spent 30 minutes sanitizing the cab. The gas indicator is seriously off. I filled up the gas tank. The indicator stated it was on 1/2 when the gas pump clicked off. The gas pump undated almost 13 gallons of gas was pumped and yet the reader didn't indicate such.BONITA W.
The representatives were polite but professional.NICHOLOS L.
El cliente no dejó un comentario.Sherrod S.
Took to much money off my cardJOHNNY H.
The checking person did not even want to come outside to check the trailer in because it was too cold. Did not want to help us locate where to park the trailer by helping us. She was very lazy. The other personal person was actually on the phone talking to a friend the whole time I was there which was about 15 minutes. It was very unprofessional.lisa G.
El cliente no dejó un comentario.TIERRA P.
Make sure the vehicles are clean. The vehicle I rented had mud and dirt everywhere, causing me to ruin a pair of shoes and a pair of pants.EUGENE D.
El cliente no dejó un comentario.GIGI B.
A bigger lot to turn truck and trailor aroundJason B.
El cliente no dejó un comentario.Charles B.
El cliente no dejó un comentario.STEVEN W.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.Stepahnie K.
Don't rent out broken trucks or lock the doors during business hours.Loretta B.
The man who processes my rental was incredibly knowledgeable and courteous! ¡Gracias!JOHN K.
El cliente no dejó un comentario.BARBARA M.
Have been with U-Haul for some time. Management and Staff are very Helpful.Samatha E. | First Impressions
El cliente no dejó un comentario.JUAN J. | Overall Experience
Truck needed servicing - Check engine light was on; check fuel tank cap warning was on; windshield blades were almost totally torn away from the wiper arms. I reserved 24 furniture pads and the store only had a total of 12, even though there were several trucks in the parking area (i.e., what were the next customers going to do for furniture pads?).DENNIS W.
Fix your vehiclesMalika G.
The truck was dirty and no gas in the truck.Douglas P.
El cliente no dejó un comentario.MEKEBA C.
THEY WAS FRIENDLY VERY HELPFUL & UNDERSTANDINGRICSHELLA R.
Our clerk was great! She was fast but efficient and very knowledgeable. She made sure I knew the important requirements for return of equipment. It was a great experience because of her.AISHA P.
El cliente no dejó un comentario.MAXINE T.
El cliente no dejó un comentario.tommie h. | First Impressions
El cliente no dejó un comentario.Matthew H.
El cliente no dejó un comentario.Tracey M. | Overall Experience
Ensure the windshield is clean for a quality view for the driver. The ladies were very nice and helpful.SHAVOYNE P.
El cliente no dejó un comentario.John M.
Just nasty my tvs got stolen .my lock was cut n removed for nothing.. rat infestation bugs just nasty mildewCathy T. | Overall Experience
rental pickup location was not convenient to me...was changed several times. locations close to me did not have equipmentCHARLIE B.
THE LADY AT THE DESK WAS VERY HELPFUL. THE NEXY DAY DONT KNO WHO IT WAS BUT VERY PROFESSIONAL AND HELPFUL. OVER ALL EXPERIENCE WAS WAY ABOVE EXCELLENT. THANKS SO MUCH......MRS. JONESSHELIA J.
El cliente no dejó un comentario.mandi c. | Overall Experience
I was sent to a location that was out of moving pads that I needed for my move. Disappointing.MATTHEW B.
El cliente no dejó un comentario.DEBORAH R.
To release the money the same day instead of making us wait 7-10 business days that's the only problem i had other then that i was very happy an satisfied with my experienceJALISA B.
El cliente no dejó un comentario.frances a. | Overall Experience
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.Latrice C. | Overall Experience
There was no pads available. The one dolly that was available had a missing wheel.MAHARI M.
El cliente no dejó un comentario.Kenneth T.
El cliente no dejó un comentario.Mary R. | First Impressions
Great customer service thanks once again for your assistanceHershel J.
Answer your phones.Marche' G.
El cliente no dejó un comentario.JAMES C.
I received poor customer service at pick up, but great service at drop off.SABRINA W.
El cliente no dejó un comentario.mandi c. | First Impressions
El cliente no dejó un comentario.DA'NAI B.
El cliente no dejó un comentario.Ara C.
Better communication from employees if you're due a refund, from your initial deposit you should know if, when and how much!Starr I.
Sabrina was excellent.Leroy P.
El cliente no dejó un comentario.Cynthia G.
El cliente no dejó un comentario.Shandrisse B.
El cliente no dejó un comentario.Latrice C. | First Impressions
El cliente no dejó un comentario.JASMINE A.
EXCELLENT CUSTOMER SERVICE! 5 STARS!!NICHOLAS H.
El cliente no dejó un comentario.John W.
Excellent customer serviceBryan E.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.OCTAVIAN S.
El cliente no dejó un comentario.DAYATRA B.
El cliente no dejó un comentario.Linda B.
El cliente no dejó un comentario.Johnnie W.
El cliente no dejó un comentario.Tia P.
El cliente no dejó un comentario.Robert P.
Easy pick up and easy drop off. Easy as it can be. Highly recommend.Michael J.
Make sure the system is working i got double charged for 277 dollars so now im having to fight the bank to fix the overdraft that was caused by uhaulJOSEPH S.
El cliente no dejó un comentario.Mary B. | First Impressions
El cliente no dejó un comentario.VICTORIA H.
El cliente no dejó un comentario.JIMMIE P.
El cliente no dejó un comentario.NICOLE M.
El cliente no dejó un comentario.Chani C.
El cliente no dejó un comentario.CAROL P.
The process was quick and easy to rent a vanCYNTINA M.
El cliente no dejó un comentario.Andre G.
The truck has a wobble. Either a tire or alignment problem. For my only 33 mile use that was fine. For a longer drive could be a problem. The ladies at this location are wonderful and cheerful.ANGELA D.
El cliente no dejó un comentario.LAMESHIA B.
El cliente no dejó un comentario.DEBORAH D.
My experience was excellent on pickup. Mariesha Porterfield handled my checkin and helped me with the process of entering my information on the registration form. Mariesha has a pleasant personality and helpful attitude. I arrived before opening and watched as Mariesha toured the lot and checked ever truck for readiness. I would definitely recommend this Uhaul location to future customers.JOHN T.
El cliente no dejó un comentario.JOENICEIA P.
El cliente no dejó un comentario.RAQUITTA K.
El cliente no dejó un comentario.David M.
This location was ok. The overall experience with uhaul was HORRIBLE! This location was the 4th one I went to in search of a truck that was guaranteed to be available when I made my reservation a week ago.CRYSTAL W.
El cliente no dejó un comentario.EUGENE S.
El cliente no dejó un comentario.YOLANDA S.
It's was a dead mouse in the entrance.Katherine B.
The van's interior was spotless, it appeared to have just been detailedMatthew D.
The truck was still in the dirty line it wasn't the size I reserved and the rep was rude. although I kept the truck over time I expected to pay for a additional day but not 237 my mileage didn't calculate to that much money.Andrea J.
Nothing...I will never use Uhaul again...I asked them to come get a truck that was stuck and they told me they couldn't come get it...CIELITA R.
El cliente no dejó un comentario.Cynthia L.
El cliente no dejó un comentario.PATRICK S.
El cliente no dejó un comentario.KATHLEEN C.
El cliente no dejó un comentario.Erin M.
El cliente no dejó un comentario.TARA S.
Great customer service!!!COREY H.
They did not have a set of handtrucks which we needed desparately. Also, I realize that people often do not return their trucks in a timely manner making the next renter suffer. This location was the 3rd location we had to go to that morning just to get the truck. The truck was only 1/2 full of gas.SABRINA P.
I had a 1pm pickup scheduled. I arrived at 1:10pm and had to wait while someone was away at lunch. The sign on the door stated they were away at lunch and to call a number if they were needed. I called the number only to find out, the number was for an employee who was not at work that day. She however was kind enough to track down Stephanie Perdue to notified her I was waiting. The employee let me know she was on the way. Stephanie Perdue showed 40 minutes later, taking her merry time, on a personal call gossiping with a friend with the phone on speaker phone. Never once did she apologize or tried to pickup her pace to check me in since I waited 40 minutes. I told her I was running late. She never said a word back to me. I said please hurry I must be there by 2pm, Needless to say I was late getting to my destination because of the unprofessionalism of this location. When I returned the van. Guess what!!! Stephanie was on another call gossiping with her friend!! She did not ask about how was my rental or anything. She kept her buddy on speaker phone while she reviewed the van while I stood there. She gave me the total charge of the rental and continued her conversation with her buddy. Never taking me for my business. I would like to add I rented from that location twice in 4 days. Only because I had to and it was close to the vendor I was working with. My next rental, I don't care how far we have drive will never be there again. No I will refer that location either. Her name tag said Owner. If that is the truth, Uhaul you must get better about who you select to be your franchise owners.KENYA W.
The truck had something wrong with the engine/transmission and sounded horrible when driving. The truck bed was also not super clean. The door to the back of the truck would catch at the top and several times was next to impossible to get back down.Ina E.
El cliente no dejó un comentario.Glenville C.
Thanks for the first month freeChristine b. | First Impressions
El cliente no dejó un comentario.EVA J.
El cliente no dejó un comentario.lisa s. | First Impressions
The people attitudesEDWARD E.
I preordered supplies. Once there neither to clerk on the computer or me on my phone could see the items and their quantities. The truck wasn't there at the pickup time. The check-in and check-out process took over an hour combined.Adam P.
El cliente no dejó un comentario.STEVEN N.
Not my first want be my last renting from U- Haul Front desk receptionist was kind, everything was done in a professional manner . I Definitely have recommend to family, friends and Business associate . Due to COVID continue to keep everything clean and sanitize for the next availability 5âï¸âï¸âï¸âï¸âï¸KIMBERLIND W.
El cliente no dejó un comentario.Tanya S.
The drivers side door would not close, the passenger side door would not close all the way because the entire lining around the door and window was falling off. The truck was broken into in our driveway with the master lock intact when we left it. Someone busted the lock open. The majority of our stuff was stolen. It has been reported to the Birmingham Police Department, a report was written, and crime scene investigators are on the case. We will never, every use this location again. We will be telling our friends to never use this location ever again. My husband is an investigative journalist, we suspect that the staff at the uhaul location in East Lake are somehow connected to the robbery. It has been reported to the BPD.SARAH G.
My reservation was at 5pm, I got to the establishment at 4:50 and no one was there, the office was locked yet it said it closed at 7pm. I was on hold with customer service for 30 minutes and wasn't able to reach anyone. The online check in team tried helping me out. At 5:30, an employee showed up and didn't have a reason why there was no one there. It's like they left the establishment and came back, extremely unprofessional and unacceptable.Dariana D.
Thanks for helping meVerna M. | First Impressions
The lady that worked on 4/6/19 was exceptional. She worked alone and were very busy. She remained professional and prompt. A one woman expert. Hats off to her. Great Job! From Tampa Fla 11am 4/6Tracey M. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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