Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Omarfio Arnold
Rating:
5.0
Nun job well done
patricia fields
Rating:
5.0
Service on both ends of my triop was first rate.
I'll always rent U Haul.
Alfred Brown
Rating:
5.0
It's always been a pleasure working with you all.
Ranishia Coleman
Rating:
5.0
Customer did not leave a comment.
Lucreasee Gillis
Rating:
5.0
Customer service was excellent and friendly, both for pick up and drop off. Thank you!
Thomas Raphael
Rating:
1.0
Was over charged need to speak to some one was told to call back in am
Gerald Carlisle
Rating:
3.0
Customer did not leave a comment.
LAPRAYDA SHARPE
Rating:
5.0
Customer did not leave a comment.
Scot Barker
Rating:
5.0
Customer did not leave a comment.
Jonisha Weston
Rating:
5.0
Everyone I met was great, I was in and out in under 10 minutes
robert snow
Rating:
5.0
The employees here are ALWAYS efficient and polite. I’ve used this location at least 15 times in the last year and they get me in and out quickly.
Michael Johnson
Rating:
5.0
Customer did not leave a comment.
Nathan Miller
Rating:
4.0
These poor guys had to clean up the mess that was initially in the truck. I was over charged for gas and am still challenging. I put in 10 gallons and they charged me for another 11. truck was only driven for for 73 miles. That equates to 3.47 mpg?????
DONALD SMITH
Rating:
5.0
Customer did not leave a comment.
Carl Martin
Rating:
5.0
Customer did not leave a comment.
JAMEISKA Barginere
Rating:
5.0
Customer did not leave a comment.
Lovelace Hester
|
First Impressions
Rating:
5.0
Service & experience was great!
Brandon Tolbert
Rating:
5.0
Mariesha was very professional, had answers to all my questions & made great suggestions. Very pleasant experience. She made the experience at this location.
Anastacia Balwah
Rating:
3.0
after having our reservation moved from 28th street, which didn't have the promised equipment The truck that we were assigned was on Empty.
Benjamin Cheatwood
Rating:
4.0
Only to have more employees and maybe someone to answer the phone more often. I know everyone is busy and needs are different. I enjoyed my experience with this team.
Samantha Elkins
Rating:
5.0
Customer did not leave a comment.
Sam Mayhew
Rating:
4.0
The truck ran like a freight train. At times it acted as if the transmission did not want to change out. It started hesitating quite a bit like it was out of gas when clearly gas was in it. Thank u
Linda Arrington
Rating:
5.0
More efficient stocking/parking of the uhaul equipment would be optimal. I had nowhere to park whenever I went to return the vehicle that wouldn't be in the way of other vehicles.. other than that, this location was wayyyyyy better than my pick-up location.. the representative actually knew what they were doing.
MITCHELL BRYARS
Rating:
4.0
Customer did not leave a comment.
Eushandra Harrell
Rating:
3.0
Have a better process for customers disconnecting trailers, took a little too long for the girl to clear a spot for me. I should have been able to unhook and leave while she moved stuff around later.
caleb McAllister
Rating:
5.0
Customer did not leave a comment.
Ray Maape
Rating:
5.0
Release deposit quicker
Kenyon Smith
Rating:
4.0
Customer did not leave a comment.
Samantha Way
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRANDON JENKINS
Rating:
5.0
Customers service was great she was efficient and knowledgeable of what she was doing loved it you go girl
Lois Hatcher
Rating:
5.0
the lady who help me was vert polite and helpful
Linda Cade
Rating:
5.0
Customer did not leave a comment.
Jim Runyan
Rating:
5.0
Customer did not leave a comment.
Stephen Phillips
Rating:
5.0
Customer did not leave a comment.
ALETHEA WILLIAMS
Rating:
5.0
The customer service at this location was wonderful. The young lady was very helpful and kind. They also made sure all my questions were answered. Great staff!!!
ANNIE WILSON NASH
Rating:
3.0
Customer did not leave a comment.
MONICA WHITE
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CANDICE DOYLE
Rating:
4.0
Customer did not leave a comment.
Gary King
Rating:
5.0
Customer did not leave a comment.
Sexico M Young
Rating:
3.0
Customer did not leave a comment.
ALETHEA WILLIAMS
Rating:
5.0
Each member of the team has great attitude with great professionalism. I will use U HAUL again. Merry Christmas to you all Thanks You.
Parthena Brownlee
Rating:
5.0
nothing , 10/10 service!
Jasmyn Suttles
Rating:
1.0
The attendant was not on site during operation hours. Poor customer service.
cordarius perkins
Rating:
5.0
The person who first help me was awesome they deserve any raise available
Allen Davis
Rating:
4.0
Customer did not leave a comment.
Eddie COX
Rating:
5.0
Yes I received very good service from the young lady that worked Saturday morning December 16th. Sorry I forgot your name but I appreciate you
Barbara Snow
Rating:
5.0
Mariesha Porterfield at the Eastlake location was absolutely excellent to work with.
Jessica Wright
Rating:
4.0
Customer did not leave a comment.
James Johnson
Rating:
5.0
Customer did not leave a comment.
Tameka Williams
|
Overall Experience
Rating:
5.0
Great service, very helpful
ALYSSIA WALKER
Rating:
5.0
Forgot to get her name but the lady at customer service I had an amazing experience with this company. The customer service was outstanding, and the product was exactly what I was looking for.” “I was so pleased with the service I received from this business." Lady answered all my questions and concerns.
Raquel Perez
Rating:
5.0
Customer did not leave a comment.
Serena Tyus
Rating:
5.0
Customer did not leave a comment.
Cathy Cumbie
Rating:
1.0
Customer did not leave a comment.
Tatiana Loggins
Rating:
5.0
Customer service was outstanding and very professional the people very friendly and helpful.Thank you.Sterling Slaughter
Sterling Slaughter
Rating:
5.0
Customer did not leave a comment.
RENARD HAM
Rating:
3.0
The interior was in good shape; other than the smell of smoke. The truck itself kept saying on the dashboard, that the tow mode was on; which I couldn't figure out how to turn off. The truck had a terrible ride, and kept wandering into the other lane. And lastly, the app is not user friendly and they ask for too many prompts and pictures, before the return is complete. It's too dangerous in that part of town, if you are a woman, to have to get out and take all of those pictures.
Tameka Bonner
Rating:
5.0
Customer did not leave a comment.
Sumanda Walker
Rating:
3.0
Truck back was open and leaves and birds were in it.
Adam Koewler
Rating:
3.0
Be up front about the cost, meaning explain all the hidden fees and insurance.
Eddie Walker
Rating:
4.0
na
Burnell Taunton
Rating:
1.0
Your staff is rude, lazy and no help. Both times I walked into your office the staff was actually laying around the office in their chairs and just laid there until I asked for help. You should replace the staff, manager and the region manager. You could tell this was the accepted culture in the office.
Mark Bryant
Rating:
5.0
Customer did not leave a comment.
Shannon Walker
Rating:
5.0
Counter agent was excellent (when I picked up)
The Return process with all the photos is cumbersome and annoying.
Andrew Hart
Rating:
4.0
This is the second time we’ve used the Eastlake location. Both times were great. The check in was fast and efficient and the staff was very helpful.
Richard Jonathan Hodge
Rating:
4.0
Customer did not leave a comment.
Diane Cook
Rating:
5.0
NOTHING AT ALL. Customer service was great
NATALYA HATCHER
Rating:
5.0
Customer did not leave a comment.
Jamika Presley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Williams
Rating:
5.0
Customer did not leave a comment.
Latoya Johnson
Rating:
5.0
Customer did not leave a comment.
Kabriell Nation
Rating:
5.0
Very good service
Joyce Hatcher
|
First Impressions
Rating:
1.0
The only worker there did not know how to enter a credit card on the computer. I had to show her how to enter the expiration date in the MM/YY format because she couldn't get it to go through. the date was June 2027, she kept putting in 627. I repeatedly told her she had to put a 0 before the 6. She wouldn't. She argued with me until I done it myself and it worked. I asked her which van was mine, she said I would just have to go out there to the lot and press panic and see which one started blowing the horn. After I got in the van, It said the front right tire was low (47 lbs while the other 3 were 62). I informed her that it was low and she said I could go to a tire shop and air it up. I was telling my coworkers and family about this experience, and no one can believe it. Also, we have an issue every time we check in for a reservation with it asking multiple times for a picture and a F/B DL picture that it sometimes won't accept. The past reservation, we would not have been able to pick it up at all, if someone had not have happened to been there after hours! This is unacceptable.
Warren Griner
Rating:
5.0
Customer did not leave a comment.
Flora Jones
Rating:
5.0
Customer did not leave a comment.
Cythnia Boyd
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kelvin Jones
Rating:
5.0
Customer did not leave a comment.
Alice Oatis
Rating:
5.0
Stay Professional like you are
ALFONSO MILES
Rating:
2.0
Customer did not leave a comment.
CHRISTOPHER BAKER
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
bruce adams
Rating:
4.0
Nothing
JO ANN
Rating:
5.0
Customer did not leave a comment.
brian hamilton
Rating:
5.0
Terrific customer service! Staff goes over and beyond!
Keith Charles
Rating:
2.0
Customer did not leave a comment.
Jasmine Powell
|
Overall Experience
Rating:
5.0
Great customer service
Lynn Duke
Rating:
5.0
Customer did not leave a comment.
steve hinton
Rating:
4.0
I've just got charged for gasoline and it wasn't full when I got it and I was told just put it back where it was...
Natalie Mapson
Rating:
5.0
Nothing. The woman who helped me check out the vehicle & check it back in eas the same person, and she was wonderfully helpful and kind. Overall great expeeience!
Jeffrey Kadlec
Rating:
5.0
Customer did not leave a comment.
MARTELLIUS MCCALL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BOBBY BELTON
Rating:
4.0
Customer did not leave a comment.
Emanuel Brady
Rating:
2.0
I was charged for gas and I know for a fact I brought the truck back over what I was supposed to pit in it. I don’t do conflicts so I just left it as they said it was. I gased up right next door to the location. So I know it was over what I was supposed to bring it back as.
Catrina Carey
Rating:
5.0
Customer did not leave a comment.
Jeffery Robinson
Rating:
4.0
Customer did not leave a comment.
Cynthia Parker
Rating:
4.0
Customer did not leave a comment.
Sharon Harris
Rating:
5.0
Great place to do business with
Marvin Chapman
Rating:
5.0
Yall are excellent
Xavier Tolliver
Rating:
4.0
Customer did not leave a comment.
Sharon Harris
Rating:
1.0
Pure customer service. Evening attendant rude
Lorenza Walker
Rating:
4.0
On line reservation was easy to do and the service when I arrived was good.
Alan Arnett
Rating:
5.0
Customer did not leave a comment.
Karen Busby
Rating:
5.0
Customer did not leave a comment.
Larissa Caldwell
Rating:
5.0
Fix lights on trailer
Perez McNeil
Rating:
5.0
Customer did not leave a comment.
Charity dansby
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Earnest Bell
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Leticia Parker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie Mcgowan
|
Overall Experience
Rating:
1.0
The unit was smaller than advertised , with a built in air duct taking up about 6 sq ft. Will need some form of compensation
Josseph Chatman
|
First Impressions
Rating:
2.0
I am very sadden I had a delinquent bill and it was paid in full by way of sponsorship 6xx.00 dollars. I kept getting the run around about the locks being cut off. I had a circular lock the unit was up for auction. The kept telling me a man in alley had the cutter. To make a long story short I was not working this was the reason for the sponsorship donation in the 1st place. We'll the bill grew again and it was up for auction again after ther would never cut my lock. On the 2 ND auction there was a technicality and could not auction the following month it sold and I lost everything. Simply because they would not cut my lock as they said they took there's off but did not cut the thebold lock they told me I was responsible for contacting a locksmith which I no is not true. When I called back they told me everything had been sold and picked up. This was very important things for my family. The integrity us this location is greatly questioned. I will never utilize them again I pray others have not been effected by this unprofessional experience. It's as if they saw the items. And went for it. Without following procedures.
Melinda Smitherman
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KIARA PERRY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yabathe Phillips
|
First Impressions
Rating:
5.0
I received great customer service
Jamika Presley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERMEKIA DANIEL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Fredenia Chambers
|
Overall Experience
Rating:
4.0
It's pricey but it was worth it. Thanks for a great experience!
JESSIE SMITH
|
Overall Experience
Rating:
5.0
The Lady was very nice & respectable
Johnathan Shaw
|
First Impressions
Rating:
5.0
People was very nice only thing went wrong was they didn't have my paper saying I paid in February and they didn't know I had got my things but overall it was nice
Cynthia SMith
|
Overall Experience
Rating:
4.0
I wasn't able to pick up trucki @ Eastlake and had to go to Fultdale for pickup which was inconvenient. Staff was very helpful and professional . No problem with the storage
Fredenia Chambers
|
First Impressions
Rating:
5.0
I really enjoyed being in the company of the friendly staff
WANDA BROCK
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jacqueline Wimes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexis Betts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Bester
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SAMUEL GRAY
|
Overall Experience
Rating:
5.0
The workers were very nice. The manager She was always there if needed. Thank U All.
Samatha Eaton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES LOCKE
|
First Impressions
Rating:
1.0
I wouldn’t recommend anyone to come here I had things stolen out my building even with a lock on they will go in your building from another side come across the top I advise if you want your things when you come back for them this is not the place to come never again
Anthony Hale
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LaTonya Lawson
|
Overall Experience
Rating:
1.0
The only thing good about the Eastlake Uhaul were the employees that is all!!! The storage space was extremely too small and way too expensive and infested with mice. A storage unit 5 times larger than the largest storage Uhaul offers at Metro was about $80 cheaper. Mice and mice sh*t is EVERYWHERE! It’s so infested with mice the poor employees are stepping on the like bugs. Like I said the employees are very good to work with and Uhaul lucky to have such a good staff under the poor conditions they have to work those ladies deserve a Raise!!!
Jaquarius Span
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kendra Silmon
|
First Impressions
Rating:
3.0
A lot of my items got mildew and rat droppings everywhere it was supposed to be controlled climate
Johnny Henderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
trinikia jenkins
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
trinika jenkins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MANANI WHETSTONE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RONNELL DAVIS
|
Overall Experience
Rating:
5.0
Just had a bad smell from the mices in the units
Petro Barrera
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
aaliya finley
|
Overall Experience
Rating:
3.0
The worker she was very helpful. She was very helpful when she connected the trailer to the hitch on my car. Because I’ve never done it before. I was able to watch her do it. So I’ll be able to connect/disconnect the trailer on my own. But the unit my belongings were stored in was disgusting. Mice droppings ruined some of my things. I had to throw away some of my belongings while moving out. I’m pretty sure I’ll be throwing away more. Once I able to go through more.
Katherine Burnett
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHARNICE BEVELS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ANTHONY FRAZIER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERRY SMITH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nelson Rodriguez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kachanta mcadory
|
Overall Experience
Rating:
5.0
Have been with U-Haul for some time. Management and Staff are very Helpful.
Samatha Eaton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUAN JOHNSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tommie haywood
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tracey Mccoy
|
Overall Experience
Rating:
1.0
Just nasty my tvs got stolen .my lock was cut n removed for nothing.. rat infestation bugs just nasty mildew
Cathy Thorton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mandi collins
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
frances allen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latrice Cockrell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary Reed Otieno
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mandi collins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latrice Cockrell
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Shanna McKinney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ranishia Coleman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lashannon Cooper
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary Benson
|
First Impressions
Rating:
3.0
Well, I spoke with someone within 5 days of getting the storage unit letting them know that we moved out of it. I rented a U-Haul from the Centerpoint location. I hate that it wasn't put in the system properly stating that I didn't use the unit for a full month. Other than that, everything was fine.
LATAUNA MONROE TERRY
|
Overall Experience
Rating:
1.0
I didnt get my truck until 2 hours after reservation time so i missed my movers. I had to be out of the house the next day and because i missed my movers, my family and i had to move our things ourselves. Customer Service said all they could do was extend the truck to 24 hours but because it was us moving our own things, we are still not done! Some of the staff are very careless, their customer service SUCKS! And to top it off, the uhaul is currently stuck in the mud SMH
ROSHUNYA WASHINGTON
|
First Impressions
Rating:
3.0
I was not pleased with the size of the unit. iIt was advertised as being larger but the actual space to be used is smaller. The explanation was given that the price reflected that. Had I known that I would have not rented. The manager is very professional and nice to deal with that was the reason I chose to rent after renting a trailer. When I arrived and found that the unit was misrepresented and not all the 6x8x6.5 area was useable, it was too late for me to switch. I requested a price accommodation from customer service and the store and was denied. I am not satisfied and I would like to discuss this matter with a resolution.
BRIDGIT DAVIS-YOUNG
|
Overall Experience
Rating:
5.0
The lady that assisted me was fantastic. I don't remember her name but she closed yesterday 5/31. Even turned the fan towards me when I complained about being hot.
LATAUNA MONROE TERRY
|
First Impressions
Rating:
5.0
Thanks for the first month free
Christine bradford
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
lisa stevenson
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Charles Mathews
|
Overall Experience
Rating:
5.0
I had my storage for 4 years I never had any problems great customer service staff was polite and help thank you for all you do I'm blessed to have a home built and will be relocating .
ROBERT WARD
|
Overall Experience
Rating:
4.0
Pretty good
Kenneth Jones
|
Overall Experience
Rating:
5.0
Thanks for helping me
Verna Malden
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tenika Beamon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
april jackson
|
First Impressions
Rating:
3.0
Staff not too friendly. I also feel that if I end my rental agreement a few weeks early my rate should be protated
Ronda henderson
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Marquis Smart
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Dave Barrett
|
Overall Experience
Rating:
3.0
There are rooms for improvement in the storage area. But the lady that helped check us in was phenomenal, kind and assisted us beyond what was expected.
Dave Barrett
|
First Impressions
Rating:
5.0
Great staff and management! Thanks so much for everything Eastlake UHaul.
STEPHANIE BROOKS
|
Overall Experience
Rating:
5.0
Representative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!
Marche' Gray
|
Overall Experience
Rating:
5.0
Representative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!
Marche' Gray
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dorris Samsil
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CEDRIC HOWARD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa Johnson
|
Overall Experience
Rating:
5.0
Every time I called they always answered the phone and answered my question and was very pleasant and helpful to me. I am some what handicap so every time I went to my storage unit they would help me
regina stults
|
Overall Experience
Rating:
5.0
Every is very nice and friendly and helpful
lesia banks
|
First Impressions
Rating:
4.0
need longer night hours for access for working people and on weekends.
Lutricia Brown
|
Overall Experience
Rating:
5.0
service rep was very competent and was intent on making this a pleasant and productive experience
Dorris Samsil
|
First Impressions
Rating:
1.0
Staff was very nice except Marissa the new Manager.
Margaret Wigly
|
Overall Experience
Rating:
5.0
Worker's Are Helpful and Friendly. Service Was Very Good. I Like Management She Knows Her Job.
Sharon Lewis
|
First Impressions
Rating:
5.0
The lady that worked on 4/6/19 was exceptional. She worked alone and were very busy. She remained professional and prompt. A one woman expert. Hats off to her. Great Job!
From Tampa Fla 11am 4/6
Tracey Mccoy
|
First Impressions
Rating:
3.0
Very good used them all the time
JESSICA PRUITT
|
Overall Experience
Rating:
4.0
No problem accessing items. Area always clean and secure. Other than expected dust, items, including 2 guitars, were fine when removed after several years stored.
JENNIFER DUCKWORTH
|
Overall Experience
Rating:
2.0
Customer service training and to relate to customer and be ready to answer any questions of just say they don't know and go and find the answer from someone who might know Thank you for you service
Gwenlyn Brownlee
|
Overall Experience
Rating:
4.0
No additional comment
JEFFREY FRANKLIN
|
Overall Experience
Rating:
5.0
They were very courteous
Diane Jones
|
Reservation
Rating:
5.0
Great job and keep up the good work
Friatina Woods
|
Overall Experience
Rating:
5.0
They was really friendly an helpful every time i needed help they was rite there when i needed help
james berry
|
Overall Experience
Rating:
5.0
The staff was very professional and respectful. They made everything simple and understandable