Still don’t know if my key lets me in but it didn’t for the first day which was very inconvenient and the manager refused to answer the after hours numberCheyenne M. | First Impressions
Customer Reviews for U-Haul Moving & Storage of East Arlington
Arlington, TX 76010
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
THE MANAGER AT THIS LOCATION ARON IS SO AWESOME!!!, NO MATTER WHAT I NEED HE IS ALWAYS ON TOP OF HIS GAME. THANK YOU VERY MUCH!INGRID O.
I have called this location not sure how they rented a truck on my name when I am here down in Houston, this so bad of u-haul to rent a truck to someone else in my account, I am trying to reach corporate office about this .SAILESH K.
El cliente no dejó un comentario.Janice G.
First of all when I returned the truck there was a long line of people waiting to return their rentals. So I was told just turn in your key and you'll get a receipt via text . That was may 1st and I haven't got mines yet. I'm looking to see what charges I had to pay.Walter J.
El cliente no dejó un comentario.Juan H.
El cliente no dejó un comentario.Kyrra D. | Overall Experience
El cliente no dejó un comentario.CHAD ERIC B.
El cliente no dejó un comentario.HENRY T.
El cliente no dejó un comentario.JEFTHER N.
El cliente no dejó un comentario.ASHLEY DEANNE F.
Excellent cervice very happy everyone was very professional nice and polite Thank youelizabeth D.
Professional and thoughtfulSean M.
El cliente no dejó un comentario.Teondra D.
That lady was very nice. thank youTROY H.
Service was good.George L.
El cliente no dejó un comentario.Mark C.
Experience couldn't have been any easier, will definitely go when needed.Billy T.
Had customers in line told us to go to trailer, unhitched the trailer and walked away. Wasn't sure if we were done or he was doing something else until we asked after he was to the building.SHELLIE B.
El cliente no dejó un comentario.BONITA B. | First Impressions
Best experience I have ever had at U-Haul.Thomas K.
El cliente no dejó un comentario.Roy J.
El cliente no dejó un comentario.DIANA G.
El cliente no dejó un comentario.Belinda H. | Overall Experience
Truck needed an oil change so the gas mileage was poor. The entire truck needs work, radio screen was busted.Henry C.
El cliente no dejó un comentario.Scott C.
El cliente no dejó un comentario.Melvin C.
El cliente no dejó un comentario.Olusola O.
El cliente no dejó un comentario.Anthony G.
See aboveTodd G.
Excellent service. Friendly staff.Marilynn V.
We walked in and a young Black man was wutb a customer. We greeted him but he did not respond or acknowledge us in any way. A young white guy walked in. Greeted us ad said I will be with you shortly. He was professional and knowledgeable. When we returned the truck another young black man helped us. He was also professional and knowledgeable. Except for the first guy, your staff is beyond great. While I would not deal with the first guy ever again, the other 2 were great and deserve kudos for their professionalismHelen W.
El cliente no dejó un comentario.FELIX O.
El cliente no dejó un comentario.Keondrea F.
The truck smelled of cigarette smoked, that may be a hard smell to remove but that's my only complaint. Customer service was excellent, and everything went smooth.AALIYAH C.
El cliente no dejó un comentario.Elida P.
El cliente no dejó un comentario.ethen L.
When there is an issue with the equipment and compensation is already determined via customer service reps have it come forth and not have as keep waiting. Had a tire blowout, was told I will get my rental reimbursed but my account was deducted 2 x! This is not Kosher when every time I get a rental I'm having issues. Either dry rotted tires blowing out problems with the roll down of the back of the trailer I mean this is three out of three rentals! And now I got to wait for a freaking field manager to determine what's my compensation due to the tire blowing out at 3 a.m. in the morning, because customer service said I was going to get a refund. So he has to review the tapes to see if that was the truth in the agreement.Amanda C.
El cliente no dejó un comentario.CHARLES H.
The employees was great.. Friendly and fast... Received everything I needed...Virginia L.
Women at the first desk was beyond rude. I rented the trailer so that my daughter could move. Her father was gonna be pulling it. I tried to pick it up so we could load it before he got here. She grilled me, accused me of trying to take the trailer without proper authorization. I told her we are taking it to load that he will hitch it to his 4 runner when he arrives. She refused to sell me the hitch ball. Wanted to know why her father wasn't already here. Asked questions that were none of her business. Sold me a lock for the trailer then told me after that it probably wouldn't fit. She told me I was not allowed to take the trailer with one vehicle and pull it with the another or I could have the cops called on me if someone saw us do that because it's stealing. I WILL NEVER USE UHAUL EVER AGAIN!!!ALEISHA T.
Nice vanDOYLE C.
Nothing customer service was awesomeCrystaline J.
El cliente no dejó un comentario.Valencia G.
Delivery pick up delay due to your truck having a flat tire with no ETA. I waited a full day and 1/2 a day on 3/30 for the pick up of the boxes which caused issues with my work schedule. Very unfortunate and disappointing you did not have a back up plan or another truck available for pick up! GraciasVanetta B.
OMG This is an amazing experience NOT 1 single piece broke!!! everything was safe and secure. God Bless the U Haul movers 5 STAR the up most professionals. I LOVE U HAUL PODsssss Just Do IT worry freeLinda L.
El cliente no dejó un comentario.DEANGELO A.
El cliente no dejó un comentario.carolyn s. | Overall Experience
Thanks for all the money I spend too much to catch up my high bill until I learn about move deal, I've learn hard way for waste all my money. Thanks for not make my stuff lose.Twila J. | Overall Experience
El cliente no dejó un comentario.Osman M.
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.Ichia T. | Overall Experience
My televisions was damage broken .Guersa P.
Not enough employees to serve customers. Waited over 30 minutes in line.Lance P.
For the storage there are cheaper prices available but I guess it's competitive.AMANDA C. | Overall Experience
Keep doing what you are! Top shelf service!Brandon P.
El cliente no dejó un comentario.Jennifer M.
Nothing, everyone is so nice.Dawn A.
El cliente no dejó un comentario.JAMAAL W.
El cliente no dejó un comentario.Jonathan A.
El cliente no dejó un comentario.MARISOL G.
My suggestions for improvement have nothing to do with this location. I originally reserved the trailer at the location nearest my house. A few days before pickup, I determined it would work better for us to delay our rental to the next day. Wasn't a necessity, but would work better. As I looked for a number to call the local location, I went back online and found the reservation system would allow me to change the date of pickup. No messages to imply what this might mean, so I assumed it would work the same as my original reservation. Showed up on the new date and was told by the location they did not have a trailer for me. The explanation was that when you change online, it makes your reservation a "floating" reservation, so no trailer. The nearest location with the trailer I needed was across town, which I had no choice. Fortunately this location treated me well and took care of my needs. Suggestion is to change your online reservation system to either (a) not allow changes online, you must call the location, or (b) verbiage in big, bold letters warning you that any changes will remove your reservation.Lance M.
El cliente no dejó un comentario.kareem r. | Overall Experience
The rep was watching ESPN on his phone while attending to customers. Both while renting the vans and when returning. He failed to see us return the equipment because he was watching sports news on his phone. I had to go inside and ask him to come return the van.Michael D.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.Brian S.
A bit of a wait at this facility, but we'll stocked, clean and staff were very helpful and accommodating. A very secure storage facility that I recommend as well.Michael C.
El cliente no dejó un comentario.APRIL J.
The guy who helped me was extremely helpful and very professional. I will definitely go to this location again.Shanneta F.
Great online service, everything was really easy to use.Zachary M.
El cliente no dejó un comentario.Prince E.
The lady that help me was absolutely was wonderfulcecilia k. | First Impressions
El cliente no dejó un comentario.Zelma K.
El cliente no dejó un comentario.Juan Z.
The guy forgot the appliance dolly and I had find it by myself.LUDWIN P.
El cliente no dejó un comentario.Mohammed L.
Was very pleased with the truck and the pricing. Better than what penske wanted to charge.Dawn A.
El cliente no dejó un comentario.Edward D.
Keep improving. Great service experienceFolashade A.
El cliente no dejó un comentario.YOLANDA L. | First Impressions
El cliente no dejó un comentario.Craig D.
El cliente no dejó un comentario.Olawale A.
Very goodLe V.
I was due a refund because I got the smaller truck and upon return I was to get the $10 refund. I need someone to contact per the refund.Luz M. | Overall Experience
The staffs was very friendly, and professional. They deserve a raise.Tonshea D.
El cliente no dejó un comentario.Tonda G.
El cliente no dejó un comentario.Kevin J.
Your staff are friendly. Keep up a good work and excellent service. Highly recommendedEvaristo N. | First Impressions
Maintain the good relationships to the customer. Because your Customer is your Marketing Dept.Stephen N.
Everything is good in my book, but if anything, I will let u knowHarry G.
El cliente no dejó un comentario.Jamie R. | First Impressions
Very easy transaction and great Customer service.Juan M.
U-Haul Moving & Storage en East Arlington is the best place to rent from. Good service.Thoma L.
Equipment was clean. However it leaked water inside the trailer. Most everything on the floor got wet.Gregory M.
Turned in rental truck the same day I rented it and no form of refund what so ever.DAVID N.
El cliente no dejó un comentario.ANTHONY D.
There was no Dolly on the U-haul when I picked it up.CASSANDRA A.
I would warn the friends I recommend to watch the gas gage. The noted amount of gas on the contract isn't what was in the vehicle. Small difference but since I rented 2 vehicles last weekend, I know it wasn't just a one-off. The same issue with both.SALLY C.
El cliente no dejó un comentario.Alesha H. | First Impressions
El cliente no dejó un comentario.carolyn s. | First Impressions
This particular facility had a flood event occur by another tenant and it caused water damage to my entire unit. They threw away my furniture, clothes, important documents and everything else that was ruined without notifying me. They then provided me a claim number to make a claim which was eventually denied due to me not having coverage (after renting for a year). I was definitely upset because over $10K worth of belongings of mine were never replaced. Aaron, the manager, showed sympathy for me and offered me two months free, which was a total of $250. It was no where near the amount of what my personal belongings cost, but I did appreciate it. Needless to say, if you rent a storage be sure to get insurance because if not, you'll definitely be screwed!Christy S. | Overall Experience
The guy who rung me up I think was the supervisor and he was great. The regular associate with the long hair was HORRIBLE, poor customer service skills. Also where the storage unit was located in the hall way, I didn't like it bcuz there was only 1 door to access it. I will most likely choose a different locationTabitha S. | First Impressions
I'm very grateful with the policy of one month rent free storage. That's says a lot about the help to the community. Someone stole my wallet and the uhaul staff took care off me the whole way. Very grateful and just for this uhaul will always be one in my list to go to. And take care of moving with uhaul first. Thanks again.MIGUEL ANGEL D.
I have used this location twice and have absolutely no complaints. Everything ran smoothly, delivered and picked up as scheduled, with more than enough furniture pads. Very easy and worry free experience.Adrieanne R.
El cliente no dejó un comentario.Leon G. | Overall Experience
El cliente no dejó un comentario.James F.
El cliente no dejó un comentario.Paulina P.
Your process is already great. Always worked harder and one day I forced myself to try uhaul and ever since then its been so easy. GraciasAndrew S.
El cliente no dejó un comentario.EMMANUEL R.
Your staff changed our lock and didn't tell us all they was saying you need to to call the lock smith. This cause us about a two hour wait time then your staff found the key to the lock that was replace by UHAUL. Tell white skinny guy was rude.Marvin L. | Overall Experience
My initial reservation was at at the location at 6101 S Cooper St, Arlington, TX 76001. When I arrived, a staff member hookup the trailer to my SUV. Then another staff member showed up and said my hitch seemed to low and he wouldn't rent me the trailer if I don't buy $28 hitch raiser from him. Then he said if I call the U-Haul center and make new reservation through the center then he wouldn't be liable and so on... I asked him to unhook the trailer as I would go different place to rent. I called the U-Haul and they directed me to the center on 2901 East Pioneer Pkwy. This center inspected the hitch and hookup the trailer with no problems. I used the trailer and returned with no problems. I had excellent experience with that center but the first one I am not happy about it because they wasted my time and they were not polite either.Levent G.
The actual U-Haul part of the move was good. However the people that they recommended movers.com 2Pac my container was terrible. Everything was just thrown in the containerVICTORIA J.
Friendly people...super Customer service.Eloisa A.
El cliente no dejó un comentario.Ericka H.
El cliente no dejó un comentario.Billy T.
El cliente no dejó un comentario.HAWA K. | First Impressions
El cliente no dejó un comentario.Caleb D.
El cliente no dejó un comentario.George O.
El cliente no dejó un comentario.Kevin T.
Will always use for my storage needs best cleanest unitsShelia F. | First Impressions
El cliente no dejó un comentario.RICKY J. | Overall Experience
El cliente no dejó un comentario.Tyler W. | First Impressions
El cliente no dejó un comentario.maria C. | Overall Experience
The only problem I had was losing some items in the flood. Aaron and staff was the best.ANGELA A. | Overall Experience
El cliente no dejó un comentario.Quiana B. | Overall Experience
Young man very helpful would recommend to people very pleased.terry r. | First Impressions
We reserved online and when we arrived at the store the manager was working he was friendly and courteous. He took his time explaining the process to us. We will use again if need in the future.Clemmie C. | Overall Experience
Everybody at this location deserves a raise. And keep up the great workWilly F. | First Impressions
El cliente no dejó un comentario.Robbie P. | First Impressions
El cliente no dejó un comentario.Lois G. | Overall Experience
El cliente no dejó un comentario.SEQUELA G. | Overall Experience
El cliente no dejó un comentario.Vignesh R. | Overall Experience
Amazing customer service...hands down one of the best around!!! Thank you all for being great at what you do/customer serviceAnwar A. | Overall Experience
The manager at this storage was super nice and helpful. As a beginner with using a storage unit, I had no idea that I would need to purchase a lock for my storage unit. The storage manager was helpful to lock my storage for me until I purchased my lock. He's a one of a kind guy that deserves recognition.Earnest R. | Overall Experience
You gave me a new storage room and I came back to find a pad lock on it after you released it to me wasted time and money and a whole day gone that I can't get backJerrionne S. | First Impressions
El cliente no dejó un comentario.Richard G. | Overall Experience
El cliente no dejó un comentario.Rachel M. | First Impressions
Good peopleEdna B. | First Impressions
El cliente no dejó un comentario.ROBERT G. | Overall Experience
El cliente no dejó un comentario.ROXANE T. | Overall Experience
El cliente no dejó un comentario.Braun I. | Overall Experience
El cliente no dejó un comentario.Michael A. | First Impressions
El cliente no dejó un comentario.Sharron H. | Overall Experience
Very pleasant and helpfulheather l. | First Impressions
El cliente no dejó un comentario.Elma T. | Overall Experience
El cliente no dejó un comentario.Marvella R. | First Impressions
El cliente no dejó un comentario.swader h. | First Impressions
I would use uhaul forever I like you all so much I can be a spokesperson for you guys someone who advertise for you guys great serviceCHRISTINE K. | Overall Experience
We do appreciate the ease & access of U-haul, but there was some water leakage in our unit. Although most of our items were in plastic tubs, we did have some boxes suffer water damage. We are in the process of going through our items to determine the amount of damage we incurred.Morgan B. | Overall Experience
El cliente no dejó un comentario.Katie W. | First Impressions
El cliente no dejó un comentario.Sharon M. | Overall Experience
El cliente no dejó un comentario.Lakendra J. | Overall Experience
The 1St unit was too small so we had to get another one. The only issue was the wait in line it took about 30 minutes each time to wait in a line. This is a very busy facility.DAVID G. | First Impressions
I felt safe and comfortable with this facility. I went all times of the day and had no issues. Keep up the great job.cecila m. | Overall Experience
Excellent customer service and very clean ,efficiently ran . Thank you for the amazing service.Maria D. | First Impressions
Move in good 😊Elma T. | First Impressions
Customer service was excellent from start to finish..I have and will recomend UHaul to everyone🏆🏆🏆🏆🏆Lakendra J. | First Impressions
The gentleman we worked with was very professional. He helped us pick the right unit for our needs, explained all the rules/regulations, showed us our unit & the processes for check in & check out.Morgan B. | First Impressions
Great Team!!! Always willing to assist in moving or storage needs.Sharon F. | Overall Experience
It was a very safe unit although there were cockroaches sometimes our stuff was not infested with it. Only 3 cockroaches showed up in our stuff. Overall good experience and I liked the 24 hr access.pedro a. | Overall Experience
The staff were friendly and helpful. It's been great serviceAmr H. | First Impressions
Great service. Wonderful management & staff. Highly recommend this location.kia l. | Overall Experience
Thanks to all you guys for y'all help and kindnessdestiny w. | Overall Experience
The gentleman was working alone initially but was very helpful.Yvonne C. | First Impressions
Great people working there.Michael L. | First Impressions
Great people working there.Michael L. | Overall Experience
Great people.Michael L. | First Impressions
Couldn't have asked for more.nameet n. | Overall Experience
The manager of this branch was excellent he try his best for us to have all the help we need it .mercedes r. | First Impressions
Sarah was absolutely amazing. It was a pleasure to be helped by her.latoya e. | First Impressions
Staff was very helpful.Ruciana L. | First Impressions
Many thanks to the folks at UHaul! I had 2 units for several years and the staff and facility were wonderful! A sincere shout out for a job well done! ¡Gracias!GARY O. | Overall Experience
The only issue I had was the leaks in the roof with buckets set around catching the drips. Not cool. Some of my totes were wet when I came to remove them. Thankfully the contents were undamaged.Abigail S. | Overall Experience
Staff was always available to help with questions. Facility was great to rent vehicles from and use for storage.Heath A. | Overall Experience
We will be back, our experience was great!!!Cassandra T. | Overall Experience
Employees was very friendly and helpful thanks Arlington team you people are 👍Evelio C. | Overall Experience
.Alexa A. | Overall Experience
Great experienceDean L. | First Impressions
A lady who I believe is Terry was very rude. Every question I asked she acted like it was a dumb question. She Has no customer service skills. She's a bad rep for your company.Brandon M. | Overall Experience
I stored my items there for 4ysDELORES T. | Overall Experience
no commentMargaret W. | Overall Experience
I did not have a MOVE IN DATE on 11/26 I used the Chat Line to let them know this was incorrect and she corrected it for me. It was for Jan and not Nov.and she said I could not be 3 months in RonellRonell N. | Reservación
Had a hard time getting a ubox delivered to my Grand Prairie adress then, after I emptied it out, I had a hard time getting it picked up, just felt unorganized, messages would not be relayed.jose g. | Overall Experience
NDsharotta b. | Overall Experience
Thank you !crystal w. | Overall Experience
There was a very nice young lady that really help me so much.. Im sorry but I just couldn't remember her name, but it was on Tuesday evening. Keep up the excellent work....Thank you!:)Silvia N. | Reservación
This location has the most pleasant, and courteous staff and a wonderful storage facility. There was never any concern about safety and security.linda m. | Overall Experience
Made it easy to unload and drop off trailerdarren t. | Overall Experience
My experience started slow, but ended great! I have a lung disease and a young lady at U-Haul helped me get my things out. A wonderful person. Her help says that U-Haul is more than just a rental CoJohn l. | Overall Experience
They tried their best to help.Diep T. | Overall Experience
Very satisfied with service received. Thanks, again.Andrew B. | Reservación
N/aKathy L. | Overall Experience
This location is convenient and I will use u haul again. Graciasallyson g. | Overall Experience
The staff was helpful, the only issues I had was my ubox was late getting to Texas, and when I went to retrieve my stuff they were not able to find my bid and I had to come back the next day.Jody L. | Overall Experience
Enjoy at U-HAUL Storage! I want says Thank you for safe in place.Jennifer K. | Overall Experience
ThankWEAVIE NELL F. | Overall Experience
No body will call me back about a 100 dollar charge that was not disclosed to me before I rented the u box. I will never use u haul again.Meaggan R. | Overall Experience
All my stuff is ruined. I waited a year to see my clothes only to find them MILDEWED!!! All my boxes were wet and all you can say is how sorry you are. SORRY is right. Poor service. Never can get in,peggy s. | Overall Experience
The store manager (lady) was amazing. Despite the long line due to lack of staff, I still received a very personal service. GraciasKHOI N. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!