Customer Reviews for U-Haul Moving & Storage of East Alton

1,528 reviews

553 W St Louis Ave   East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

(618) 258-0400

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(618) 258-0400

553 W St Louis Ave
East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The employees was great.I only h go o to this uhal

MARK H. 
Rating:
5.0

Amber was amazing help!!!!

Richard D. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

BOBBY H. 
Rating:
5.0

Customer did not leave a comment.

Debbie W.  |  First Impressions 
Rating:
5.0

Amber was very helpful, polite, and hilarious lol. I'll definitely use this location again!

MICHAEL R. 
Rating:
5.0

The lady at the desk was super awesome! Very helpful and educated. Would definitely go back!

CORINTHIA G. 
Rating:
5.0

Kep up the good work

LAURIE T.  |  First Impressions 
Rating:
1.0

Uhaul left me stranded in truckie an I was left by the side of the road for over 8 hours

MARTIN M.  |  First Impressions 
Rating:
5.0

The young man was fast and very friendly would recommend it to everyone

kevin C. 
Rating:
5.0

Fix the StabiliTrak and Traction Control systems and put more effort in servicing all trucks, to include the computer and peripheral systems. As of now I would tell people to try to find an alternative to U-Haul, if they are going any distance over highways. The locations and personnel are recommendable.

DAVID D. 
Rating:
5.0

The manager was extra friendly when I returned the truck she heard me talking to my employee that I was looking to buy a truck she said I could possibly help you look and she started looking on the U-Haul webpage to help me trying to find a truck in my price range good people great management

Kenneth B. 
Rating:
5.0

There is no way that Amber could be any more helpful! I'm pretty sure she's in charge and that's a good thing, to see great people running things. We will always use this location, because of her.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
4.0

Make sure customers using cash can get their refund in cash upon equipment return.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

DALI ELAMIN I. 
Rating:
5.0

Excellent Service and equipment! No Camplaints! Will come back again!

Jeffrey R. 
Rating:
5.0

🥰🥰🥰😚

QUANOTHO K. 
Rating:
1.0

They charged me 15$ for gas when I put in more than I was supposed to.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline V. 
Rating:
3.0

The left side strap ratcheting buckle would come loose and allow 2 inches of sway.

Nancy P. 
Rating:
4.0

The check-in and checkout process takes way longer than it needs to. Everyone here is friendly. However, some of the staff aren't very knowledgeable while others aren't very professional. Whether it is because of not knowing what they are doing or because they are standing around talking, there are definitely ways to speed up the process. All that said, other than taking a frustratingly long time on a day that is already frustrating (moving day), they have always been very accommodating and willing to work with me.

randall B. 
Rating:
5.0

Not a thing! Amber the manager was amazingly helpful!

LAURA A. 
Rating:
5.0

The truck was clean. But the front end is in need of some work. the truck was all over the road.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Bobby S.  |  First Impressions 
Rating:
1.0

After giving the uhaul employee the specs of the utv I needed to fit onto it, she was wrong, she didn't realize that it's actually not a 6x12 if you are loading a utv that is 5.3 ft wide. Because of your employee I wasted over $100. I'm done with uhaul.

TODD F. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

The staff was beyond helpfull! I will use them again and recomend them!

SEAN N. 
Rating:
5.0

Your employees are polite helpful and know what they are doing outstanding experience

JOSEPH H. 
Rating:
5.0

The windows had been left down on the truck and the passenger seat was full of water when I first got it.

Dena T. 
Rating:
5.0

The service at the pick-up location was excellent!! Both Amber and Josh helped me with all of my questions.

DIANA S. 
Rating:
5.0

Amber was amazing!! She let us know exactly what to expect with the rental payments and U-HAUL's expectations as customers. I will definitely use their location in the future. 5 🌟's!!

AMANDA C. 
Rating:
4.0

Customer did not leave a comment.

curt D. 
Rating:
5.0

Set it up online. Super fast check in and out. Friendly and helpful employees. Very satisfied.

Kristy A. 
Rating:
4.0

Amber was great! After the man that was working outside berated me and my boyfriend asking us what business we had to be on the property. He took what was suppose to be a exciting experience for me and my boyfriend buying our first house and ruined it. He was rude and unprofessional. He made us come inside to get our truck even though we opted to do mobile pick up. Then stood there and gave us dirty looks when we brought the truck back. But amber was so nice and understanding and really made the whole experience better! Thank you amber!

CASSANDRA T. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK H. 
Rating:
5.0

Cant think of anything. Online reservation, checkin was great. Joshua was terrific at getting me hooked up, explaining everything about the trailer. The trailer was easy to use, exactly what I needed.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Carla H. 
Rating:
5.0

female manager and afternoon young male worker were both nice

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

PASQUINEL D. 
Rating:
3.0

Not be rude and charge customer for your mistakes.

KAREN L. 
Rating:
5.0

Everyone and everything was great

Amber W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCES A. 
Rating:
5.0

Windshield wipers need to be replaced. Inside of cab dirty.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA E. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

They were beyond amazing and very friendly.

Samantha J. 
Rating:
2.0

Putting uhaul lock on unit along with my lock is extremely inconvenient.....as we have to wait every time for someone to come out to the unit to unlock uhaul lock, and that wait could be up to 10 minutes, especially if there is only one person on duty.....extremely inconvenient.

Shari R.  |  Overall Experience 
Rating:
4.0

The staff did amazing I didn’t even need a unit and wow they talked me into it

CURTIS R.  |  First Impressions 
Rating:
5.0

Was not given a code using the 24/7 access and waited 1+ hours for an employee to come in the store and get the key for us. Great work Colin.

CRAIG W. 
Rating:
5.0

Customer did not leave a comment.

HALEY S. 
Rating:
5.0

Great experience!

edward S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Wilbert C. 
Rating:
5.0

Very convenient. Amber really went above and beyond, made sure I had exactly what I was looking for. Very fast and super duper friendly. Would do business with them again.

ANDREA MICHELLE T.  |  Overall Experience 
Rating:
5.0

Amber went above and beyond to make sure I had exactly what I needed!!! Very friendly, and knows her job. I would do business with her again. I will definitely tell everyone I know to use this location.

ANDREA MICHELLE T. 
Rating:
5.0

Amber was great fast friendly helpful and knowledgeable this location couldn't be better and it's all because of amber greats everyone with a warm smile

Joseph B. 
Rating:
5.0

Amber is a very very nice person I would say she is very nice to her customers and she going way out for them I would do my business with her anytime

Louise C. 
Rating:
5.0

The people at this location are just amazeballs thanks again guys

CURTIS R. 
Rating:
5.0

Everything was great. They guys that rented the truck to me were great and Amber was absolutely amazing when I returned the truck!!

LETTICA E. 
Rating:
5.0

Customer did not leave a comment.

Gabriel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE E. 
Rating:
5.0

Awesome staff night and day. Honest and friendly, while not trying to oversell. Would highly recommend.

JORDAN B. 
Rating:
5.0

Customer did not leave a comment.

Stanley P. 
Rating:
5.0

Amber was beyond delightful and very helpful. She made it very quick and easy. Thank you.

LAUREN B. 
Rating:
3.0

I really hated not being able to get to my stuff anytime I wanted. I also didn't like having to stop in the office to ask someone to unlock my unit before I could get into it especially when they were busy inside. I understand they had to help the customers who where there first, but if it didn't have the other lock I wouldn't have had to wait. I strongly believe you shouldn't have that lock on the unit, because the contents of the unit belonged to me, and I was paying you to rent the space. I should have had access to it anytime I wanted. That is equivalent to if I had rented a house from you, before I could get in I had to have you unlock it. I also didn't like how quickly UHaul calls the second person on the list when your payment is late. That shouldn't happen unless someone is at the very least 2 months behind. Everything was well lit, clean, and the staff was extremely friendly, and helpful when needed, but I'm on the fence about recommending or reusing for storage again because of the things I didn't like. If this things could be addressed I would reconsider reusing in the future.

Christopher W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HALEY S. 
Rating:
5.0

Customer did not leave a comment.

GARRETT H. 
Rating:
5.0

I lost the car keys to my personal car in the truck and they help me find them the next day. EXCELLENT SERVICES....

TIMOTHY T. 
Rating:
5.0

Very happy with service

James C. 
Rating:
5.0

Awesome staff!! Nice, helpful, and friendly. Would recommend them to anyone. Only thing is if u have an inside locker, it can only be accessed when the office is open.

LINDA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carole R. 
Rating:
5.0

Amber was very helpful.

DIANGELO J. 
Rating:
5.0

Awesome place and people

ERIC O. 
Rating:
3.0

While the service rep was friendly enough... He took us out to look at the storage lockers and walked in front of us and while walking to and from her was smoking his vape... It was very unprofessional making customers breath in his vape cloud. I needed a storage facility.... But I wouldn't choose this one again.

Adam S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
4.0

Customer did not leave a comment.

Clover G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA D. 
Rating:
5.0

Customer did not leave a comment.

MARVIN J. 
Rating:
5.0

You guys and girls are amazing

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Tad M. 
Rating:
5.0

Customer did not leave a comment.

TONY D. 
Rating:
4.0

the pin on the right side of the trailer ramp is bent making it difficult to get the pin in and out.

TRACY B. 
Rating:
5.0

The staff was courteous and very good.

Melissa D.  |  Overall Experience 
Rating:
5.0

I had the privilege to be one of Amber's first customers at the East Alton location. U haul will only realize how great of an employee Amber is after she is gone. We ran into scheduling issues that she fixed, equipment issues that she addressed going way beyond my expectations. Leadership is key in business and those around her will be better employees because of the attitude she brings when she clocks in. Thanks U-haul

DALE B. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
5.0

Amber was great! Very friendly and knowledgeable! Perfect experience.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

AARON P. 
Rating:
5.0

Customer did not leave a comment.

bob H. 
Rating:
5.0

Dont think anything needs changed everything went smooth pick up and drop off.

DAVID S. 
Rating:
5.0

They did a excellent job of getting us just what we needed and quickly. Much better then the Alton store

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
1.0

After I informed the attendant that the installation was not acceptable due to the fact there was wiring laying in the back deck, and under cover panels on the vehicle were not re installed, the attendant was noticeably upset. Against my better judgement, I let him attempt to install the wiring and route correctly, as well as trim and re install the under panels. I showed him the Uhaul install video. When I got the vehicle back, I went through a painful checkout process and drove directly home. When I inspected the work, I recorded a video attached. I do not believe a trained employee from Uhaul could accomplish this install out of ignorance, but I believe this was an act of sabotage bordering on a criminal act against my safety. Please view this video. Please call me at 618-364-6949 if you cannot view it. https://youtu.be/wxZ2IjQhCSU

jerry M. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
4.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

The van I rented was very nice and the employee's were awesome

Mary R. 
Rating:
5.0

Hello, have not received 100.00 deposit back from UHAUL. Thanks

BRUCE W. 
Rating:
5.0

Personnel was friending and helpful!

LARRY B. 
Rating:
5.0

they have been very kind and helpful to me for all the time I have been there.

DEB M.  |  First Impressions 
Rating:
5.0

This was a flawless rental, not sure what could be improved. Staff was friendly, prompt and professional. The equipment was just what was promised, clean and well maintained, no issues at all with van.

CATHERINE F. 
Rating:
5.0

Customer did not leave a comment.

LOURI I. 
Rating:
5.0

Nothing, This facility was awesome.

LEO S. 
Rating:
5.0

Your use of mobile check/in and check out is top notch. Thank you for making it easy to work around normal closing hours.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

SANDRA H. 
Rating:
4.0

The truck leaked water on my belongings when it was raining. I let the person know and all she said was ok

PHILLIP S. 
Rating:
3.0

Customer did not leave a comment.

RUSH D. 
Rating:
3.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
3.0

Customer did not leave a comment.

RICKY W. 
Rating:
5.0

Customer did not leave a comment.

JACKIE L. 
Rating:
5.0

Customer did not leave a comment.

CORNELIUS M. 
Rating:
5.0

Nice helpful

Theresa W.  |  First Impressions 
No reviews have been submitted for this location.

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