Amber, the general manager was super friendly and helpful with the whole process!! Overall amazing experience!
Andrew I.Customer Reviews for U-Haul Moving & Storage of East Alton
Testimonials From Recent Customers
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The mileage was wrong so I told clerk. He said to follow link but I said I didn't really want to mess with that. He said they would adjust it for me at drop off. He wasn't there & the girl that was gave us a song & dance about how we were given an opportunity to report this. So I figure I was overcharged $6. My fault I guess for not reading the contract but how many other people didn't read the contract or follow the link? Nice scam you got going there.
Pam M.Nothing everything was clean, service was accurate and fast, employees friendly and professional. It was great.
Karen S.Keep doing what you are doing awesome staff friendly and polite great service.
PHILLIP S.We requested an appliance dolly along with another dolly. We picked up the truck before the store was open through the online system (it took over 30 minutes. We thought it was going to be fast and convenient.) and when we looked in the back of the truck we only had 1 dolly. We were charged for both. We returned it clean and full of gas and paid for 9 hours when we only had the truck 8 1/2
George B.Outstanding service from everyone
Ernest H.They were very helpful and courteous!
Ruth R.Manager here was extremely helpful every time I called her, and I called her at least 3 times!! She deserves a raise. Extremely professional! As a business man, who uses a box truck daily, this was a great experience while my own truck was in for repairs. She was awesome!!! I'm sorry I'm so bad with names, that I am unsure if I remember her name . But I believe it was Amber.
Rodney M.Amber and the rest of the uhaul team members were fantastic. The truck was great, no issues and we were able to move everything we needed over the weekend. Great service, great equipment, amazing team. A+
Steven J.very great people to work with , pleasure to do business here at the east alton u haul . your personal know the job and do the job very well I will be back here to do more rentals .
WAYNE R.An extra step for cab entry would be appreciated.
Jeffrey O.Must be under new mngt last time was ridiculous
Mike W.Fast and efficient, the lady was super nice had me in and out like I wanted.
Mildred H.Thanks ladies for the great service and installation of my trailer light hook up. I use uhaul all over the country for years now and this was the first time I felt I should leave a review. You and your team make uhaul look good. Thanks again
John H.Amber and her team are awesome!
Jessica J. | Overall ExperienceFor months some lady has been leaving me text messages and voicemails pretending that my stuff has been sold in an auction
RONNEISAH P. | Overall Experienceequipment is always road ready and clean from this location staff is friendly and ready to help . Best u hual location in the St Louis metro area
WAYNE R.Service was awesome and the work staff were smiling and friendly. Job well done by east Alton U haul.
ELIJAH M.staff is very friendly and knows what they are doing
WAYNE R.Convenient and seamless
Mel R.all was good, helpful, friendly!!!!!!!!
Juan W.The manger should try following uhaul policies, If your going to try and blame or charge me for dents after a rental. Amber maybe you should go over prior lol. ... Playing pick a scratch or dent was pretty unprofessional anyways it's the same run around Uhaul will never recognize a fault like this pathetic poor service.
Mark L.Stacey was awesome!!! She was friendly and very professional! Will definitely go back when I need a truck!
Cynthia F.I wouldn't change a thing. I have been a frequent customer for many years. The staff always takes great care of me, getting me the equipment I need, and making sure I can pick it up when I need it. Miss Amber Pickett and her staff know what they are doing, and I will always go back to the East Alton location when ever I need to rent something again.
DARRON D.Great staff!
John G.Very friendly staff! It was pouring rain and she didn't even act like it was an inconvenience to go out and hookup. By far the best experience I've ever had at a Uhaul location!
William P.It is a great place to rent trailers and trucks . Improve ? lower t5he price
WAYNE R.Amber did a great job staying in contact with me to make certain all was going well with my rental.
Tim T.The tires on the trailor I rented needed inflated. Other than that, every thing was excellent!
Todd H.Hire more women. The 2 I met there are awesome.
tim B.Great fast service 👍
KEITH B.Everything was in great condition and in working order. Excellent service.
TIMOTHY M.Amber was awesome . Very helpful. Got me in and out quickly . Also to mention she had a smile on her face and enjoyable to talk to. Will definitely be back to rent from again soon
TOBY G.Worker not friendly, gave me wrong truck, which is an honest mistake, but I had already filled out the gas and pre-existing damage for the first truck he thought he put me in and didn't do anything so I could not be liable for truck he actually assigned me to. Oh, and I just happened to check my phone before trying to head off. He didn't tell me to watch for the link. I asked if ALL I had to do to return it was put the key in the dropbox. He said yes. Later, I got a text with different drop off instructions.
Jenny H.My experience was a great one. So for me I have no comment on needing to improve anything. The customer service was excellent.
Connie R.Hire more people like Amber.She was very knowledgeable and renting the truck went very smooth and quickly.
Mickey E.I thought the female manager was great! She was helpful and did not mind assisting me, hooking up my truck to the trailer. She was nice, funny, and knew what she was doing. Great Job!
Matt A.The 2 ladies working the counter were great
Amy M.This is the most friendly location. Service is outstanding.
David G.This is the second time this month that we have had an excellent experience at this branch. We needed to move some additional pieces from my mother-in-law's home and were unsure of the size trailer we needed to rent. Amber immediately asked what size the deck was on our riding lawnmower and quickly informed us of the size we needed and that she could have that ready and available to us. True to her word, she did, and it was. We would never think of going anywhere else to rent our U-Haul needs because of the great treatment we received at this facility and from Amber. She runs a tight, clean ship and it shows. She conducts business with great personal attention, has a wealth of knowledge involving all things moving and access to lots of inventory,
Dennis K.The employees that I had contact with was very nice and polite. Great staff, and great experience.
Susan B.I returned a second day to rent a tow dolly all I can say is AWESOME ladies, Employee Stacy and the store manager are awesome young ladies with bright futures in customer service and management! These ladies we're very thorough in explaining all processes and just made things for me so easy! I would recommend this store to anyone!!!
Eric S.Very courteous staff
Jamey S.Keep the same employees manager Amber Pickett was awesome!
Eric S.Great customer service from Ahmad.
JARED L.The manager, Amber, is awesome. She really cares about her customers and goes above and beyond to make sure they have a great experience. I would choose this location again and again because of Amber.
MELANIE A.I picked up at 10am. Was told minimum 3 days for out of state. So the drop off time would've been 10am as well. A lady named Amber and two guys Ahmad and Collin, were so very helpful. Showing me how to hook up everything and how to control it on windy highways. They gave me confidence as I'd never driven a uhaul with van on trailer behind. I was traveling through 3 different states and was nervous. They calmed me. And when I got to drop off location was told drop off time was 9am (now I'm late). I called amber and she called and fixed the error. And everything was fine. Thank goodness. Because all I needed was to spend more money than I already had making this move. So massive thank you to Amber, Ahmad and Collin. You all rock and thank you for being kind to me. 酪â¤ï¸
Joyce R.I spent several minutes looking for the barcode to scan so I could start my return online. You need to add it's location to the instructions and also have your employees tell/show customers who will be doing after hours drop off where it is.
Sara P.people were very nice.
Carolyn A.Amber Pickett was Excellent! Soo friendly, helpful and very knowledgeable.
Stacy S.The friendliest people and top notch service.
andrew S.I'm currently having an issue with this location.
Russell S.Customer service was excellent nice ladys
Deborah W.Amber always goes above and beyond!
FRANCIS C.One of the employees was telling a story as we came in with very fowl language. I thought it was inappropriate. I wish the return did not require you to share location. It should just allow you to enter a location from a list.
MELANIE A.Everything was excellent very friendly staff
Ashley M.Not have ruined furniture from laborers at Movers.
Pamela R.Nothing! Staff was polite, efficient and helpful.
Robert K.Check your equipment in as soon as you get in so I don't get charged a extra day
Justin W.Staff was friendly.. kind ..very professional.
sean w. | First ImpressionsMy experience at this facility was very good. The agents were vey accomodating with their time and worked with us to get the best price available. KUDOS are in order.
Bobby S. | Overall ExperienceThe staff were extremely polite and accommodating.
David K. | First ImpressionsVery nice people
Michael F. | First ImpressionsThe staff was great!! Very friendly & helpful. I've rented from here before and this experience was the best, so far. Ahmad & Amber were both great!!
FREIDA J. | First ImpressionsAmber Pickett Is the best customer service agent / manager in a world filled with customer service agents and manager. You'll regret not having stuff to store with this U-haul in particular, so go clear some space and make a friend!
matt l. | Overall ExperienceAlso, Amber Pickett probably has the best customer service I have ever experienced. Genuine, kind, solution finding... I wish every customer/service provider experience was this top notch quality.
matt l. | First ImpressionsAmber and the team there are great!!!
Richard D. | Overall ExperienceKep up the good work
LAURIE T. | First ImpressionsUhaul left me stranded in truckie an I was left by the side of the road for over 8 hours
MARTIN M. | First ImpressionsEveryone and everything was great
Amber W. | First ImpressionsPutting uhaul lock on unit along with my lock is extremely inconvenient.....as we have to wait every time for someone to come out to the unit to unlock uhaul lock, and that wait could be up to 10 minutes, especially if there is only one person on duty.....extremely inconvenient.
Shari R. | Overall ExperienceThe staff did amazing I didn’t even need a unit and wow they talked me into it
CURTIS R. | First ImpressionsVery convenient. Amber really went above and beyond, made sure I had exactly what I was looking for. Very fast and super duper friendly. Would do business with them again.
ANDREA MICHELLE T. | Overall ExperienceI really hated not being able to get to my stuff anytime I wanted. I also didn't like having to stop in the office to ask someone to unlock my unit before I could get into it especially when they were busy inside. I understand they had to help the customers who where there first, but if it didn't have the other lock I wouldn't have had to wait. I strongly believe you shouldn't have that lock on the unit, because the contents of the unit belonged to me, and I was paying you to rent the space. I should have had access to it anytime I wanted. That is equivalent to if I had rented a house from you, before I could get in I had to have you unlock it. I also didn't like how quickly UHaul calls the second person on the list when your payment is late. That shouldn't happen unless someone is at the very least 2 months behind. Everything was well lit, clean, and the staff was extremely friendly, and helpful when needed, but I'm on the fence about recommending or reusing for storage again because of the things I didn't like. If this things could be addressed I would reconsider reusing in the future.
Christopher W. | Overall ExperienceAwesome staff!! Nice, helpful, and friendly. Would recommend them to anyone. Only thing is if u have an inside locker, it can only be accessed when the office is open.
LINDA P. | Overall ExperienceWhile the service rep was friendly enough... He took us out to look at the storage lockers and walked in front of us and while walking to and from her was smoking his vape... It was very unprofessional making customers breath in his vape cloud. I needed a storage facility.... But I wouldn't choose this one again.
Adam S. | First ImpressionsThe staff was courteous and very good.
Melissa D. | Overall Experiencethey have been very kind and helpful to me for all the time I have been there.
DEB M. | First ImpressionsI was homeless and slept 1night in my storage ms Allah was especially proffecional but worker called police on me sev times denied me access and wouldn't let me make payments ms Allah let me get my stuff for 100 $thanj you so much god bless you and your famaly
Mark S. | Overall ExperienceThe hours for the unit are limited to the "office" hours which is sometimes inconvenient.
Carol H. | Overall ExperienceThe staff is very helpful and courteous And professional I will definitely use this U Haul site again if I need to and I will let everyone know what great service I have received
cole r. | Overall ExperienceAnytime I was told notes would be put on my account they were not always done. Plus my unit leaked horribly and I lost almost all of the stuff due to water damage.
Dezarea R. | Overall ExperienceStaff was always polite and ready to help!
Sherrita W. | Overall ExperienceVery professional
Kenneth F. | First ImpressionsI cant remember their names but it was Sunday morning. they were so nice and helpful. Explained everything to us. I will definitely use this uhaul location any time I need help moving or for storage
breann p. | First Impressionswhen my furniture arrived here in Houston Texas my leather furniture was all messed up it had peeled it was badly damaged and I'm very upset about that
SONYA M. | Overall ExperienceEasy check in, thanks!
Cameron F. | First ImpressionsLocation was friendly and helpful if a little understaffed
SHAWN S. | First ImpressionsThey put additional locks on every unit so if you wanted in your unit you had to go to the office and get a key .It's supposed to be 24hr accesses. They close at 8.If you come after 8 you can't get in
Tiffany H. | Overall ExperienceAwesome
Brandy S. | Overall ExperienceVery great to deal with staff that helps out those in need or in circumstances beyond their own control.
Roy D. | Overall ExperienceSO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.
lacey j. | Overall ExperienceBrittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.
Terry A. | Overall ExperienceStaff was above being kind and helpful.
Cindy B. | Overall ExperienceVery friendly and informational!!
Jo G. | First ImpressionsGM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+
Scott M. | First ImpressionsThank you for all your help
JENEPHER J. | Overall ExperienceTHE BLUE LOCK SITUATION WAS A NIGHTMARE. COULD ONLY COME LATE AT NIGHT- WAS NOT EXPLAINED IN THE BEGINING ABOUT IT. THEN TOLD HAD TO PAY EXTRA TO NOT HAVE BLUE LOCK BUT THEY KEPT PUTTING IT ON ANYWAY
Karen A. | Overall ExperienceGreat facility; the staff were nice and helpful
CAROLYN S. | Overall ExperienceThe staff is extremely helpful and efficient. They actually answer the phones which was a great plus to me.
Shamika J. | First ImpressionsThe staff was amazing and I couldn't have asked for better service! They were so understanding and compassionate as my circumstances for needing the facility was a tough situation. Awesome job guys!
Consuella G. | Overall ExperienceNice helpful
Theresa W. | First ImpressionsEveryone was always very friendly. The storage units are clean and well maintained. I appreciate that.
Bryan C. | Overall ExperienceWas excellent and worked with us!!!
chris m. | First ImpressionsEveryone here was friendly and helpful.
Robert F. | Overall ExperienceAll the staff were friendly and professional.
Brenda E. | Overall ExperienceGreat service at the East Alton facility. Everyone so helpful. And so clean. Thank you all.
Lynden S. | ReservaciónNo comments
Joe W. | Overall ExperienceEvery time I needed to get in my storage had to wait for your key,inconvenient
Kent M. | Overall ExperienceGreat staff. Very efficient and helpful.
Terry M. | Overall ExperienceTold I have to wait 20 minutes to obtain access to climate control area. Handed me the keys to open myself. I declined did not want responsibility for keys. Clerk waited on others making me wait.
RICHARD F. | Overall ExperienceI've been using uhaul for yrs the same location they take care of all my needs
shawanda m. | Overall ExperienceEmployees and service were friendly and professional
Kent M. | ReservaciónNext time i need a storage unit i will come back to U-Haul.
victoria m. | Overall ExperienceWe have been using this U-Haul location for 6+ years. They have always been friendly and helpful. Ian and his team do a great job!
michael h. | Overall ExperienceWe looked all around town for a place this good. Then we looked across the river and there it was.
DANIEL L. | Overall Experience