It was closed but return process was easy
Andrew BCustomer Reviews for U-Haul Moving & Storage of East Alton
Testimonials From Recent Customers
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I really like using U haul. The people are very helpful and friendly. Just awsome
LINDA C | First ImpressionsSteven is always friendly, helpful, and knowledgeable. Will keep coming back as long as he's there!
Shannon K | Overall ExperienceGreat personal service, warm friendly help with the car hauler. He made sure everything was good with us before moving on to the next customer. When we returned the trailer he again made sure all was right and we were satisfied. And...the bathroom was very clean.
DOUGLAS SEverything went great other then I paid $10 for 12 moving blankets and never received them.
BARBARA SThe floor literally fell through. giant gaping hole. seemed like it was made out of particleboard. the staff was amazing at managing the situation, but UHAUL storage as a corporation is terrible. the MOST expensive option for the worst quality. nobody is even concerned when the alarms go off from not checking in. we moved to a different storage unit, the same size and less than half the cost monthly. yes, $60/month for a 10x10 unit. the flooring is CONCRETE and the entire property is secured with a fence and well lit. the local staff at this Uhaul center is the only reason we didn't rush to get out sooner, they are all amazing!
Christopher W | Overall ExperienceI've been using this U-haul facility since they opened over 25 years ago. I love the service and the staff are doing a great job. Keep doing what you're doing and I'll keep coming back.
DARRON DIt's all good. The staff do an excellent job. I'm a repeat customer, and one thing I love about this location is that it's close to home. I recommend it to everyone I know that needs to rent a truck, trailer, or just a dolley.. Keep doing what you're doing, it works.
DARRON DWell when I made reservations for return trip.on June 23rd, same location as I dropped trailer off today, was emailed that I have to have my truck inspected before can rent trailer. Can't understand why when exact trailer I dropped off today, using same truck to pull with, but now I have to.have an inspection.
BRADLEY ECan't Improve on Perfection!
BRYAN CI've been using this location since they first opened. I recommend it to everyone. Keep doing what you're doing and I'll keep coming back. It's all good.
DARRON DSteve was very helpful and very pleasant to work with. He took his time to explain everything and get things set up as well as showing us where our units were located.
Gina M | First ImpressionsI have been using this East Alton location since they opened. I generally don't go anywhere else. Great service. Excellent location. The staff are helpful and kind. I recommend it to everyone that asks me where they should go, and even recommend what they might get. Keep up the good work.
DARRON DThe employee forgot to come unlock my unit and after waiting 20 minutes for him, I had to walk back to the office to ask him again to come remove the luck from the unit. When he opened the rollup door, he saw that it wasn't staying up properly, but just walked away without trying to fix it or suggest a solution. When I asked about it as I was leaving, he said he could look at it, but I'd need to go back to the unit. I didn't have time to do that since I had already been there for so long.
MELANIE S | First ImpressionsThe individual that I worked with checking out the equipment went above and beyond to make sure it was an easy and pleasant experience. It's the second time renting from him, and he certainly knows how to build customer loyalty! Very professional, extremely helpful, and overall just a great guy to work with.
LOGAN TEveryone was extremely helpful and extremely nice. It was a pleasure working with them. I will rent from them again when needed. We not only used there storage, we returned a Uhaul trailer to them.
LAUREL C | Overall ExperienceBoth gentlemen were very friendly and did excellent job getting things set up abd ready to go thanks again
CLIFFORD DThe trailer itself was rusty on the inside. Not a big deal as I was only hauling some lumber, but it would have bothered me had I been moving furniture or something nicer. Anyway, everything else was great. We had a bit of a wait due to a customer in front of us in line having some kind of issue, but the girl working was great. She was multitasking while on the phone for the first customer and helping 3 other customers at once. I give her an A+ for trying to get customers helped as quickly as possible and she was nice and friendly the entire time.
Brett HFirst, maybe make sure that your agents verify the equipment that the customer is wanting. For example, I asked to rent a 5x8 utility trailer, instead, the agent gave me a 5x9 utility trailer. A difference in price of about 10 dollars. If I wasn't in a hurry, I would have caught the error. But I didn't notice until the trailer was already hooked up. When I returned the trailer, I mentioned it to the female agent that was on duty, and she offered to try and get me a refund. I told her that I was in a hurry, doctors appointment, and that since I used it, I might as well pay for it. She was awesome. Another thing, on all of your open utility trailers, you have links for strapping things down, but they are all along the bottom of the trailers. You might consider putting a few near the top, because that way, people wouldn't have to squeeze between their items to finish strapping them down. Just a little thought.
DARRON DOpen Sundays extremely friendly. Will use again
THOMAS DI really can't tell you what I would like different. The employees were very professional and helpful especially the manager Stephen
ROGER THopefully update the system from when drop-off locations either go out of business or stop accepting dropoffs.
DEAN RYou could not adjust the mirrors to your needs to use the mirrors can’t adjust the mirrors from the inside and u can’t adjust the mirrors by pushing on the mirror itself you can move the bracket to the mirror but not where you want it at it’s either your looking at the side of the unit or it’s too far out they u have to lean over to look out the mirror
MICHAEL HClean facility and helpful people
ANTHONY T | First ImpressionsThe only thing is we had mice poop all over our stuff as well as two dead mice. We do have e pictures but I know obviously that's going to happen in a facility like this. Overall we had a great experience
Haile N | Overall ExperienceBoth my interactions with two different employees was excellent on drop off and pick-up. Great staff!!
NATHAN RVery friendly and fast service. I'll use you guys every time I need to move
TIMOTHY KGive the ramp size on the description in big font. It is a 6ft wide trailer, with a ramp at least 12inches narrower than the trailer. There are 2 walls on the back of the trailer, that prohibit loading anything that is the width of trailer interior. I drove 30 minutes to get the trailer in the opposite direction of my destination, then drove an hour to pick up a lawnmower, only to find out that there was no way to load it. I then had to pay someone else a premium to have them deliver the lawnmower. When I returned the trailer, I shared this with the manager and he basically said "oh well"
NICHOLAS FIt was easy checking in and getting a truck. The storage unit was very clean and easy to access and returning the vehicle was super quick. All of the staff members were friendly and very helpful. I'll definitely be coming back if the need arises
ROCKO VThere needs to be more training for the front desk employees. Some people don't belong in customer service. I'll just leave it at that.
MICHAEL MSteven Jackson's customer service is excellent. He is ver professional and kind. He made an adjustment for me with no hassle. I appreciate all he did to assist me with moving in and returning the truck. Great job Steven.
DARICE H | First ImpressionsExcellent customer service, great rental value, thank you
JONATHAN SThe gentleman who handled the transaction had a cross around his neck. I knew things would go well. And they did. He was super nice & professional! And he knew exactly what was best for us. I wish all people represented the cross!
JASON INothing. Excellent customer service!
MEGHAN MThe staff sucks. they're always blocking the access doors with trailers. They don't maintain the walking areas to get get into the storage building
TRISTAN W | Overall ExperienceFix the tire pressure monitors so people dont get lights that arent really an issue
Travis AThe pick up at the alton location was fine. The guy was helpful and friendly. When i dropped the trailer off at the decatur location the service was horrible, they refused to help me get the trailer off my truck, I have pins in my shoulders I'm not suppose to be lifting anything heavy. I even called them letting them know I will be there about 10minutes to closing time and I needed help getting the trailer off my truck. they locked the door before closing time so I couldn't get inside to ask if I needed to sign anything stating that I dropped off the trailer, laughed at me thru the glass when I was knocking on the door. I didn't know where to drop the trailer off at, they yelled at me and told me to put it where I picked it up at, I said I picked it up 150miles from here in St. Louis this is my drop of location. The service was absolutely horrible at the Decatur location and I feel as though I deserve a refund because of it.
HARRY BComputer system was not allowing the addendant access . She had to just initial my original contract . No back up system or phone line ?
RANDALL Jvery helpful , very friendly, thank you!!!!!!!
MICHAEL MSteve is a great guy would do business with him there in a heartbeat.
JONATHAN H | Overall ExperienceWould like to express my sincere gratitude to the staff at the East Alton facility. At a time when the stress was almost inexpressible the staff saw my need and immediately provided help. I am so thankful for these individuals and will highly recommend this facility and staff to others.
Ernest S | Overall ExperienceThe staff was incredibly helpful. It was a pleasure working with them. I highly recommend this location for your U-Haul/syorage needs!
ERNEST IMaybe explain the link for taking pictures better. We took pictures and tried to up load them not realizing you needed to take them live.
Edie SI appreciate the first month free it really helped me out and the manager was amazing when I needed an upgrade on my storage size he had me in a bigger unit in minutes
TRACEY G | Overall ExperienceSteve did a fantastic job. Very knowledgeable.
MATTHEW BNada
ERNEST ISteve was very friendly and knowledgeable. Will highly recommend to others
MATTHEW BYour representative was great and very respectful thank you
KENNETH UBoth locations was fine, but I took the car trailer back early so I could better unload the truck at a storage facility...plus they told me that they would give me an extra day to return the truck by 10:30 am which I did, but they still charged me more money? Plus they need to take into account that the area I came from when on central time and the place I moved to was on Mountain time.... Plus there was a pretty bad snow storm the day I was suppose to leave, but choose not to leave until the following day to make sure the equipment wouldn't be damaged or get stuck in the snow storm on that day! I have spent a lot of money with u-haul on my trip from Illinois to Colorado...and I also paid for a tow hitch and installation as well. I truly beleive that u-haul should refund me of the last charge because I was told they would give me an extra day, and I took the truck back on time and 3/4 tank full of gas. My name is Paula Young and my phone number is 618-434-0384, if someone from u-haul would like to speak to me about my experience with this whole situation and the overcharging of me after the fact of me returning the vehicle on the day they told me to return it?
PAULA YBad
Lisa W | Overall ExperienceThe trailer left turn signal did not work. The sales tech told us it was but when we checked shortly later it was not. Mechanics had just checked our connection before rental
LARRY LClean storage unit and friendly staff
ashley s | First ImpressionsSteve the manager there was very helpful and went above and beyond in helping me and my wife in getting our rental set and the truck picked out.
JONATHAN H | First ImpressionsNevaeh was very sweet and polite! Great customer service!!
LEAH SMr Jackson, the manager was particularly helpful and pleasant.
Dawn F | Overall ExperienceReally great service
CAMILLE NEverything went very smooth. Just like always. Every time I have rented it's always been a good experience. Keep up the good work thanks.
ERIK WHelped us with our return. Friendl, helpful, and supportive. I highly recommend this place of business.
MICHAEL Bif you need services, GO HERE! they are amazing. both employees went above and beyond! ¡GRACIAS!
CARRIE MThank you all for being so patient with me
ASHIA D | Overall ExperienceQuick, easy, helpful.
JON HStill have never been able to log into your app online. I registered ahead of time and even with a confirmation number it lost our information. Your computer systems are terrible. On a side note the girl that helped us with wonderful and very informative and efficient. The place looked nice, any issue I had was with the electronic systems.
KARIEE LAll went well . Excellent service, very nice workers.
dennis nSome of the workers did not want to listen and when I came in to pay my back payment right when it was do they did not add the payment on to the back bill when I asked them to more once and that's how I got behind of owing a lot of f****** fees that was f****** stupid because it was their mess.
Samantha B | Overall ExperienceVery very hard to put trailer back where I got it. Extremely congested location and requires lots of effort to back trailer into spot.
WILLIAM WI've rented from East Alton U Haul for many years and it has always been good. The employees working there are the best, and totally took care of me. Even when the vehicle I was supposed to get came back with issues, they moved me to a new one without any hang up and it was actually better than the one I wanted. Thanks again for all their help.
STEPHEN CSoon moving my stuff I notice some cockroaches and was a little concerned
fred g | Overall ExperienceMobile pickup was not available. They said it was because I picked up at 7 am. Then why advertise, SKIP THE LINE?
Brenda FCustomer service rep this morning was amazing
Edward BHave adequate help when you have an appointment for a hitch installation. I can't imagine there are many who would try to be as understanding of your situation when a 2 hr. job stretches into 4 1/2 hrs.
Linda EWindshield on inside had soda or something sticky on it and all over the roof interior
DARRELL BUnit I received had a small leak in it when it rained otherwise everything was great so I still gave a 5 star rating
WILLIAM B | Overall ExperienceWaiting room. I was told I could not remain on the premises. That is very inconvenient. Customer service provided by employees was excellent.
Debbie SThe customer service was awesome at the Alton and Woodriver locations. And…. The bathrooms were very clean.
Donna R | First ImpressionsNothing with East Alton U-Haul
Susan DWe were told we would get a discount, but were charged the total amount. Steven was great to wirk with!
PHILLIP FYou guys rock
Kenneth DNo comment
DAVID P | First ImpressionsThe manager Steve and Caden were both very professional and very helpful!! Thank you
Becky B | First ImpressionsIf possible make sure every vehicle starts on full. It's hard to be sure you hit a partial amount. I would like to add, because of the young lady that helped me went above and beyond the call of duty, everything worked out perfect. She did all of it with a great attitude and is the locations best asset.
STEPHEN CI've been to quite a few U-Haul stores and hands down by far this is the best store with amazing customer service definitely recommend this store and beyond
JESSICA WReserved a trailer and was told when called we could have it until next day, went to pick it up and then they told us we had to have it back within 3 hours!!! The trailer pulled like poop and they would NOT offer a partial refund!!
CARTER BShould have later storage entry hours because I got off work at 2:30 drove 1hr home loaded truck drove 45 mins to facility unloaded truck ity now 8:30 drove 45 mins ba and now I don't have time to unload 2nd load I have to rent truck another day because I can't unload after 10:00 pm I feel it should be up to 12:00am
Carlos m | First ImpressionsEvery one was very friendly and helpful I never have any problems thank you all for the excellent service.
Athena D | First ImpressionsGood customer service
Erica T | First ImpressionsTheo and Steven were comical and super helpful!
Shannon K | First ImpressionsIt states it is 24 hour but I can't access my unit after 10:00P.M. so I do not understand how it is 24 hours.
Michael P | First ImpressionsVery friendly and very helpful the guy was very kind and thoughtful! Great guy down there definitely recommend there services
fred g | First ImpressionsThanks very much
BERNADINE W | Overall ExperienceThe customer service was great
LEONA S | First ImpressionsThe team now is very good staffing and kind to people because I have had bad experiences at this location but I don’t think it was the same now
Tabatha R | First ImpressionsThe lady was very friendly and so helpful
JUDY J | First ImpressionsMy only suggestion is getting some moisture control on the smaller units to prevent molds.
Kimberly R | Overall ExperienceYou guys are incredible with working with people!! 10/10
Hope W | Overall ExperienceEverything was great
AMICA M | Overall ExperienceGreat the way should be
Anthony C | First ImpressionsThanks to the staff at the East Alton, Illinois location
JOSEPH N | First ImpressionsThank you UHAUL for your exemplary service and I will drive by hundreds of moving and storage to get to my UHAUL
Rodger S | First ImpressionsWell done u haul
Beverly A | Overall ExperienceThe young man that waited on me. He was very intelligent. Hey, what's very cool, Oprah? He made me feel very welcome. You don't get that often these days. Thank God for him.
Beverly A | First ImpressionsAmber is absolutely incredible! She is as so friendly and helped me more than she could ever know. I am beyond pleased with her and hope every interaction I have is with her!
BRITTNEY Y | First ImpressionsGreat staff, very helpful!
Kevin S | Overall ExperienceThey all were very helpful
CHRISTOPHER L | Overall ExperienceThe blonde headed lady ( manager) was extremely attractive
DAVID B | First ImpressionsThe young lady Liz who helped me was absolutely wonderful! She was extremely patient as this was a little more complicated than normal. She let me preview the size unit I was interested ln to be sure and answered a lot of questions.
William s | First ImpressionsPerfect every ways theys helps real peoples in theres needs storages units moving trucking
Tomas Y | Overall ExperienceVery helpful and u Derek’s ding about our situation
Stephanie J | Overall ExperienceThere was a roach in my storage unit
PARRIS W | Overall ExperiencePlace is very clean. The staff is extremely friendly and helpful. Explained everything to me patiently I would recommend them to anybody.
RICHARD S | First ImpressionsThere were three workers there and it took two of them to get me a storage unit, neither one of them had ANY idea of what they were doing! Both of them were "winging it"! They were both very nice, and courteous, but they most definitely needed more training! Ended up with two units when they were done, but only needed one! So BE AWARE!!!!
JASON R | First ImpressionsWhat a wonderful group of people working here. Amber, Liz, and Steven were excellent to work with. From the truck rental down to storage and moving boxes. Best experience I've had with a company. Cudos
JAY J | First ImpressionsAmber was VERY friendly and welcoming.
CHRISTOPHER W | Overall ExperienceStaff very friendly. Very clean place. No dumpsyer was horrible and thebaccess hours could've been longer
KELLI J | Overall ExperienceI was met with smiles, laughter and great communication. I am just thankful to the staff. I have used another storage facility in the past. This experience has been far more welcoming, honest and helpful.
VANCE W | First ImpressionsAmber is very nice and friendly and I have the upmost respect for her
Sean M | First ImpressionsStaff is wonderful!!
First L | Overall ExperienceFriendly people!
Kevin S | First ImpressionsSuper friendly and helpful staff.
John R | Overall ExperienceThe staff was very helpful and nice. They helped me determine the size storage i would need. They made the truck drop off very convenient. I would recommend them to anyone moving or in need of some storage,
John R | First ImpressionsAlways great service
Quincy C | Overall ExperienceKeep up the good work
LAURIE T | Overall ExperienceOver all my experience was below average.
Shelby E | Overall ExperienceAmber and her team are knowledgeable and caring. I appreciate their commitment to high quality service and fair rates. Great facility always clean and reasonably warm. I had a wonderful experience and will happily use Uhaul services again here in the future. Great Job! Sincerely William Scudere
William S | Overall ExperienceAmber and her staff was definitely helpful& pleasant!! She understood my moving needs without explaining every detail.. She’s Definitely The G.O.A.T… Thanks Amber& Staff@ East Alton Uhaul!!!
Malaya C | First ImpressionsEveryone that I had the pleasure of dealing with there at U-Haul East Alton we're all professional, helpful and friendly! We rented out unit for 3 years or so. It was so convenient. I would recommend storage rentals at U Haul to anyone that needs extra storage space. We would rent there again if the need arises. rich g.
Richard G | Overall ExperienceAmber and the crew were phenomenal!! The facility was well maintained and we couldn't be happier. No one enjoys moving state to state, but this was made so much easier and less stressful by this helpful and friendly staff! I will be recommending their facility to anyone who asks me!
Christopher W | Overall ExperienceThey keep charging my debt card even thought my storage unit is cleaned out so I cancelled my card and had to get a new one
Misty E | Overall ExperienceMy only problem was access at night. Some people work and only have the night time for business. It would have been nice if I could do things say 8ish-9ish at night. You did good for your security, just having access after 7pm. I would suggest having cameras on all storage facilities that way if anything does happen you have them on film. The people there were great, they have such wonderful personalities and they're really good to people. I would highly recommend their storage facility. Thank you very much, if it wasn't for you my moving wouldn't have been as smooth. Have a Happy Halloween and thank you again. Keep shining ☀️ Peter Young
Peter Y | Overall ExperienceThey people here in the East Alton Store Went Above And Beyond For Me. Very helpful assisting me with my needs as far as supplies. Very polite and Very Helpful..
sylvia B | First ImpressionsThe staff here are always super helpful and friendly!
ADAM S | Overall ExperienceYou guys did great. I thought the staff was very friendly and knowledgeable 10/10 I will do business with you all again. You did great!
William S | First Impressionseveryone so friendly and professional!!!
Paul H | Overall ExperienceBe nice if had access 24/7 24 hours to move easier and be able to storage easier people do have to work So nights are essential. All renters should have a key for access to their storage. ¡Gracias!
Peter Y | First ImpressionsYour workers were wonderful. Each person knew exactly what I needed down the the size of unit for my belongings. They were very friendly and I will be just fine,knowing that I have chosen the right facility for my things.
Kristian W | First ImpressionsEmployees have been very friendly and helpful.
Paul H | First ImpressionsClean facility and the service was professional, knowledgeable.
Scott T | First ImpressionsAmber and her team are awesome!
Jessica J | Overall ExperienceFor months some lady has been leaving me text messages and voicemails pretending that my stuff has been sold in an auction
RONNEISAH P | Overall ExperienceMy experience at this facility was very good. The agents were vey accomodating with their time and worked with us to get the best price available. KUDOS are in order.
Bob S | Overall ExperienceThe staff were extremely polite and accommodating.
David K | First ImpressionsVery nice people
Michael F | First ImpressionsThe staff was great!! Very friendly & helpful. I've rented from here before and this experience was the best, so far. Ahmad & Amber were both great!!
FREIDA J | First ImpressionsAmber Pickett Is the best customer service agent / manager in a world filled with customer service agents and manager. You'll regret not having stuff to store with this U-haul in particular, so go clear some space and make a friend!
matt l | Overall ExperienceAlso, Amber Pickett probably has the best customer service I have ever experienced. Genuine, kind, solution finding... I wish every customer/service provider experience was this top notch quality.
matt l | First ImpressionsAmber and the team there are great!!!
Susan D | Overall ExperienceKep up the good work
LAURIE T | First ImpressionsUhaul left me stranded in truckie an I was left by the side of the road for over 8 hours
MARTIN M | First ImpressionsEveryone and everything was great
Amber W | First ImpressionsPutting uhaul lock on unit along with my lock is extremely inconvenient.....as we have to wait every time for someone to come out to the unit to unlock uhaul lock, and that wait could be up to 10 minutes, especially if there is only one person on duty.....extremely inconvenient.
Shari R | Overall ExperienceThe staff did amazing I didn’t even need a unit and wow they talked me into it
CURTIS R | First ImpressionsVery convenient. Amber really went above and beyond, made sure I had exactly what I was looking for. Very fast and super duper friendly. Would do business with them again.
ANDREA M | Overall ExperienceI really hated not being able to get to my stuff anytime I wanted. I also didn't like having to stop in the office to ask someone to unlock my unit before I could get into it especially when they were busy inside. I understand they had to help the customers who where there first, but if it didn't have the other lock I wouldn't have had to wait. I strongly believe you shouldn't have that lock on the unit, because the contents of the unit belonged to me, and I was paying you to rent the space. I should have had access to it anytime I wanted. That is equivalent to if I had rented a house from you, before I could get in I had to have you unlock it. I also didn't like how quickly UHaul calls the second person on the list when your payment is late. That shouldn't happen unless someone is at the very least 2 months behind. Everything was well lit, clean, and the staff was extremely friendly, and helpful when needed, but I'm on the fence about recommending or reusing for storage again because of the things I didn't like. If this things could be addressed I would reconsider reusing in the future.
Christopher W | Overall ExperienceAwesome staff!! Nice, helpful, and friendly. Would recommend them to anyone. Only thing is if u have an inside locker, it can only be accessed when the office is open.
LINDA P | Overall ExperienceWhile the service rep was friendly enough... He took us out to look at the storage lockers and walked in front of us and while walking to and from her was smoking his vape... It was very unprofessional making customers breath in his vape cloud. I needed a storage facility.... But I wouldn't choose this one again.
Adam S | First ImpressionsThe staff was courteous and very good.
Melissa D | Overall Experiencethey have been very kind and helpful to me for all the time I have been there.
DEB M | First ImpressionsI was homeless and slept 1night in my storage ms Allah was especially proffecional but worker called police on me sev times denied me access and wouldn't let me make payments ms Allah let me get my stuff for 100 $thanj you so much god bless you and your famaly
Mark S | Overall ExperienceThe hours for the unit are limited to the "office" hours which is sometimes inconvenient.
Carol H | Overall ExperienceThe staff is very helpful and courteous And professional I will definitely use this U Haul site again if I need to and I will let everyone know what great service I have received
cole r | Overall ExperienceAnytime I was told notes would be put on my account they were not always done. Plus my unit leaked horribly and I lost almost all of the stuff due to water damage.
Dezarea R | Overall ExperienceStaff was always polite and ready to help!
Sherrita W | Overall ExperienceVery professional
Kenneth F | First ImpressionsI cant remember their names but it was Sunday morning. they were so nice and helpful. Explained everything to us. I will definitely use this uhaul location any time I need help moving or for storage
breann p | First Impressionswhen my furniture arrived here in Houston Texas my leather furniture was all messed up it had peeled it was badly damaged and I'm very upset about that
SONYA M | Overall ExperienceEasy check in, thanks!
Cameron F | First ImpressionsLocation was friendly and helpful if a little understaffed
SHAWN S | First ImpressionsThey put additional locks on every unit so if you wanted in your unit you had to go to the office and get a key .It's supposed to be 24hr accesses. They close at 8.If you come after 8 you can't get in
Tiffany H | Overall ExperienceAwesome
Brandy S | Overall ExperienceVery great to deal with staff that helps out those in need or in circumstances beyond their own control.
Roy D | Overall ExperienceSO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.
lacey j | Overall ExperienceBrittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.
Terry A | Overall ExperienceStaff was above being kind and helpful.
Cindy B | Overall ExperienceVery friendly and informational!!
Jo G | First ImpressionsGM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+
Scott M | First ImpressionsThank you for all your help
JENEPHER J | Overall ExperienceTHE BLUE LOCK SITUATION WAS A NIGHTMARE. COULD ONLY COME LATE AT NIGHT- WAS NOT EXPLAINED IN THE BEGINING ABOUT IT. THEN TOLD HAD TO PAY EXTRA TO NOT HAVE BLUE LOCK BUT THEY KEPT PUTTING IT ON ANYWAY
Karen A | Overall ExperienceGreat facility; the staff were nice and helpful
CAROLYN S | Overall ExperienceThe staff is extremely helpful and efficient. They actually answer the phones which was a great plus to me.
Shamika J | First ImpressionsThe staff was amazing and I couldn't have asked for better service! They were so understanding and compassionate as my circumstances for needing the facility was a tough situation. Awesome job guys!
Consuella G | Overall ExperienceNice helpful
Theresa W | First ImpressionsEveryone was always very friendly. The storage units are clean and well maintained. I appreciate that.
Bryan C | Overall ExperienceWas excellent and worked with us!!!
chris m | First ImpressionsEveryone here was friendly and helpful.
Robert F | Overall ExperienceAll the staff were friendly and professional.
Brenda E | Overall ExperienceGreat service at the East Alton facility. Everyone so helpful. And so clean. Thank you all.
Lynden S | ReservationNo comments
Joe W | Overall ExperienceEvery time I needed to get in my storage had to wait for your key,inconvenient
Kent M | Overall ExperienceGreat staff. Very efficient and helpful.
Terry M | Overall ExperienceTold I have to wait 20 minutes to obtain access to climate control area. Handed me the keys to open myself. I declined did not want responsibility for keys. Clerk waited on others making me wait.
RICHARD F | Overall ExperienceI've been using uhaul for yrs the same location they take care of all my needs
SHAWANDA M | Overall ExperienceEmployees and service were friendly and professional
Kent M | ReservationNext time i need a storage unit i will come back to U-Haul.
victoria m | Overall ExperienceWe have been using this U-Haul location for 6+ years. They have always been friendly and helpful. Ian and his team do a great job!
michael h | Overall ExperienceWe looked all around town for a place this good. Then we looked across the river and there it was.
DANIEL L | Overall Experience