Customer Reviews for U-Haul Moving & Storage of East Alton

2,346 comentarios

553 W St Louis Ave   East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

(618) 258-0400

Ver mapa de la instalación

Horario de oficina

  • Lun. - jue.: 7 a.m. - 7 p.m.
  • Vie.: 7 a.m. - 8 p.m.
  • Sáb.: 7 a.m. - 7 p.m.
  • Dom.: 9 a.m. - 5 p.m.

Servicios en esta ubicación:

Contáctanos

(618) 258-0400

553 W St Louis Ave
East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

Servicios en esta ubicación:

Horario de oficina

  • Lun. - jue.: 7 a.m. - 7 p.m.
  • Vie.: 7 a.m. - 8 p.m.
  • Sáb.: 7 a.m. - 7 p.m.
  • Dom.: 9 a.m. - 5 p.m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

It was closed but return process was easy

Andrew B 
Clasificación:
5.0

I really like using U haul. The people are very helpful and friendly. Just awsome

LINDA C  |  First Impressions 
Clasificación:
5.0

Steven is always friendly, helpful, and knowledgeable. Will keep coming back as long as he's there!

Shannon K  |  Overall Experience 
Clasificación:
5.0

Great personal service, warm friendly help with the car hauler. He made sure everything was good with us before moving on to the next customer. When we returned the trailer he again made sure all was right and we were satisfied. And...the bathroom was very clean.

DOUGLAS S 
Clasificación:
4.0

Everything went great other then I paid $10 for 12 moving blankets and never received them.

BARBARA S 
Clasificación:
5.0

El cliente no dejó un comentario.

ernest b  |  Overall Experience 
Clasificación:
2.0

The floor literally fell through. giant gaping hole. seemed like it was made out of particleboard. the staff was amazing at managing the situation, but UHAUL storage as a corporation is terrible. the MOST expensive option for the worst quality. nobody is even concerned when the alarms go off from not checking in. we moved to a different storage unit, the same size and less than half the cost monthly. yes, $60/month for a 10x10 unit. the flooring is CONCRETE and the entire property is secured with a fence and well lit. the local staff at this Uhaul center is the only reason we didn't rush to get out sooner, they are all amazing!

Christopher W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B  |  First Impressions 
Clasificación:
5.0

I've been using this U-haul facility since they opened over 25 years ago. I love the service and the staff are doing a great job. Keep doing what you're doing and I'll keep coming back.

DARRON D 
Clasificación:
5.0

It's all good. The staff do an excellent job. I'm a repeat customer, and one thing I love about this location is that it's close to home. I recommend it to everyone I know that needs to rent a truck, trailer, or just a dolley.. Keep doing what you're doing, it works.

DARRON D 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime M  |  Overall Experience 
Clasificación:
5.0

Well when I made reservations for return trip.on June 23rd, same location as I dropped trailer off today, was emailed that I have to have my truck inspected before can rent trailer. Can't understand why when exact trailer I dropped off today, using same truck to pull with, but now I have to.have an inspection.

BRADLEY E 
Clasificación:
5.0

Can't Improve on Perfection!

BRYAN C 
Clasificación:
5.0

I've been using this location since they first opened. I recommend it to everyone. Keep doing what you're doing and I'll keep coming back. It's all good.

DARRON D 
Clasificación:
5.0

Steve was very helpful and very pleasant to work with. He took his time to explain everything and get things set up as well as showing us where our units were located.

Gina M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON L  |  Overall Experience 
Clasificación:
4.0

I have been using this East Alton location since they opened. I generally don't go anywhere else. Great service. Excellent location. The staff are helpful and kind. I recommend it to everyone that asks me where they should go, and even recommend what they might get. Keep up the good work.

DARRON D 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K  |  Overall Experience 
Clasificación:
3.0

The employee forgot to come unlock my unit and after waiting 20 minutes for him, I had to walk back to the office to ask him again to come remove the luck from the unit. When he opened the rollup door, he saw that it wasn't staying up properly, but just walked away without trying to fix it or suggest a solution. When I asked about it as I was leaving, he said he could look at it, but I'd need to go back to the unit. I didn't have time to do that since I had already been there for so long.

MELANIE S  |  First Impressions 
Clasificación:
5.0

The individual that I worked with checking out the equipment went above and beyond to make sure it was an easy and pleasant experience. It's the second time renting from him, and he certainly knows how to build customer loyalty! Very professional, extremely helpful, and overall just a great guy to work with.

LOGAN T 
Clasificación:
5.0

Everyone was extremely helpful and extremely nice. It was a pleasure working with them. I will rent from them again when needed. We not only used there storage, we returned a Uhaul trailer to them.

LAUREL C  |  Overall Experience 
Clasificación:
5.0

Both gentlemen were very friendly and did excellent job getting things set up abd ready to go thanks again

CLIFFORD D 
Clasificación:
4.0

The trailer itself was rusty on the inside. Not a big deal as I was only hauling some lumber, but it would have bothered me had I been moving furniture or something nicer. Anyway, everything else was great. We had a bit of a wait due to a customer in front of us in line having some kind of issue, but the girl working was great. She was multitasking while on the phone for the first customer and helping 3 other customers at once. I give her an A+ for trying to get customers helped as quickly as possible and she was nice and friendly the entire time.

Brett H 
Clasificación:
4.0

First, maybe make sure that your agents verify the equipment that the customer is wanting. For example, I asked to rent a 5x8 utility trailer, instead, the agent gave me a 5x9 utility trailer. A difference in price of about 10 dollars. If I wasn't in a hurry, I would have caught the error. But I didn't notice until the trailer was already hooked up. When I returned the trailer, I mentioned it to the female agent that was on duty, and she offered to try and get me a refund. I told her that I was in a hurry, doctors appointment, and that since I used it, I might as well pay for it. She was awesome. Another thing, on all of your open utility trailers, you have links for strapping things down, but they are all along the bottom of the trailers. You might consider putting a few near the top, because that way, people wouldn't have to squeeze between their items to finish strapping them down. Just a little thought.

DARRON D 
Clasificación:
5.0

Open Sundays extremely friendly. Will use again

THOMAS D 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory R  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbie W  |  First Impressions 
Clasificación:
5.0

I really can't tell you what I would like different. The employees were very professional and helpful especially the manager Stephen

ROGER T 
Clasificación:
5.0

El cliente no dejó un comentario.

Calebleb L  |  Online Move In 
Clasificación:
2.0

Hopefully update the system from when drop-off locations either go out of business or stop accepting dropoffs.

DEAN R 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN P 
Clasificación:
5.0

El cliente no dejó un comentario.

Marjorie W 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K 
Clasificación:
4.0

El cliente no dejó un comentario.

DAWN G 
Clasificación:
3.0

You could not adjust the mirrors to your needs to use the mirrors can’t adjust the mirrors from the inside and u can’t adjust the mirrors by pushing on the mirror itself you can move the bracket to the mirror but not where you want it at it’s either your looking at the side of the unit or it’s too far out they u have to lean over to look out the mirror

MICHAEL H 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn S  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID P 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY B 
Clasificación:
5.0

Clean facility and helpful people

ANTHONY T  |  First Impressions 
Clasificación:
3.0

The only thing is we had mice poop all over our stuff as well as two dead mice. We do have e pictures but I know obviously that's going to happen in a facility like this. Overall we had a great experience

Haile N  |  Overall Experience 
Clasificación:
5.0

Both my interactions with two different employees was excellent on drop off and pick-up. Great staff!!

NATHAN R 
Clasificación:
4.0

El cliente no dejó un comentario.

DEREK E 
Clasificación:
5.0

Very friendly and fast service. I'll use you guys every time I need to move

TIMOTHY K 
Clasificación:
3.0

Give the ramp size on the description in big font. It is a 6ft wide trailer, with a ramp at least 12inches narrower than the trailer. There are 2 walls on the back of the trailer, that prohibit loading anything that is the width of trailer interior. I drove 30 minutes to get the trailer in the opposite direction of my destination, then drove an hour to pick up a lawnmower, only to find out that there was no way to load it. I then had to pay someone else a premium to have them deliver the lawnmower. When I returned the trailer, I shared this with the manager and he basically said "oh well"

NICHOLAS F 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA R 
Clasificación:
5.0

It was easy checking in and getting a truck. The storage unit was very clean and easy to access and returning the vehicle was super quick. All of the staff members were friendly and very helpful. I'll definitely be coming back if the need arises

ROCKO V 
Clasificación:
3.0

There needs to be more training for the front desk employees. Some people don't belong in customer service. I'll just leave it at that.

MICHAEL M 
Clasificación:
5.0

Steven Jackson's customer service is excellent. He is ver professional and kind. He made an adjustment for me with no hassle. I appreciate all he did to assist me with moving in and returning the truck. Great job Steven.

DARICE H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADEN R 
Clasificación:
5.0

Excellent customer service, great rental value, thank you

JONATHAN S 
Clasificación:
5.0

El cliente no dejó un comentario.

JICESS J  |  Overall Experience 
Clasificación:
4.0

The gentleman who handled the transaction had a cross around his neck. I knew things would go well. And they did. He was super nice & professional! And he knew exactly what was best for us. I wish all people represented the cross!

JASON I 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMEN W 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynn H  |  Overall Experience 
Clasificación:
5.0

Nothing. Excellent customer service!

MEGHAN M 
Clasificación:
1.0

The staff sucks. they're always blocking the access doors with trailers. They don't maintain the walking areas to get get into the storage building

TRISTAN W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B  |  First Impressions 
Clasificación:
5.0

Fix the tire pressure monitors so people dont get lights that arent really an issue

Travis A 
Clasificación:
1.0

The pick up at the alton location was fine. The guy was helpful and friendly. When i dropped the trailer off at the decatur location the service was horrible, they refused to help me get the trailer off my truck, I have pins in my shoulders I'm not suppose to be lifting anything heavy. I even called them letting them know I will be there about 10minutes to closing time and I needed help getting the trailer off my truck. they locked the door before closing time so I couldn't get inside to ask if I needed to sign anything stating that I dropped off the trailer, laughed at me thru the glass when I was knocking on the door. I didn't know where to drop the trailer off at, they yelled at me and told me to put it where I picked it up at, I said I picked it up 150miles from here in St. Louis this is my drop of location. The service was absolutely horrible at the Decatur location and I feel as though I deserve a refund because of it.

HARRY B 
Clasificación:
4.0

El cliente no dejó un comentario.

alvin h  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSS T 
Clasificación:
5.0

Computer system was not allowing the addendant access . She had to just initial my original contract . No back up system or phone line ?

RANDALL J 
Clasificación:
4.0

El cliente no dejó un comentario.

COURTNEY P  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JICESS J  |  First Impressions 
Clasificación:
5.0

very helpful , very friendly, thank you!!!!!!!

MICHAEL M 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN L 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL H  |  First Impressions 
Clasificación:
5.0

Steve is a great guy would do business with him there in a heartbeat.

JONATHAN H  |  Overall Experience 
Clasificación:
5.0

Would like to express my sincere gratitude to the staff at the East Alton facility. At a time when the stress was almost inexpressible the staff saw my need and immediately provided help. I am so thankful for these individuals and will highly recommend this facility and staff to others.

Ernest S  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah K  |  First Impressions 
Clasificación:
5.0

The staff was incredibly helpful. It was a pleasure working with them. I highly recommend this location for your U-Haul/syorage needs!

ERNEST I 
Clasificación:
4.0

Maybe explain the link for taking pictures better. We took pictures and tried to up load them not realizing you needed to take them live.

Edie S 
Clasificación:
5.0

El cliente no dejó un comentario.

JANE G 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl B 
Clasificación:
4.0

El cliente no dejó un comentario.

MELVIN C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN B 
Clasificación:
5.0

I appreciate the first month free it really helped me out and the manager was amazing when I needed an upgrade on my storage size he had me in a bigger unit in minutes

TRACEY G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA B 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN C 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA A 
Clasificación:
4.0

Steve did a fantastic job. Very knowledgeable.

MATTHEW B 
Clasificación:
4.0

Nada

ERNEST I 
Clasificación:
5.0

El cliente no dejó un comentario.

BETHANY H 
Clasificación:
5.0

Steve was very friendly and knowledgeable. Will highly recommend to others

MATTHEW B 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE R 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE N 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN S 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNEST I 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

christian c  |  First Impressions 
Clasificación:
5.0

Your representative was great and very respectful thank you

KENNETH U 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan B 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM W 
Clasificación:
3.0

Both locations was fine, but I took the car trailer back early so I could better unload the truck at a storage facility...plus they told me that they would give me an extra day to return the truck by 10:30 am which I did, but they still charged me more money? Plus they need to take into account that the area I came from when on central time and the place I moved to was on Mountain time.... Plus there was a pretty bad snow storm the day I was suppose to leave, but choose not to leave until the following day to make sure the equipment wouldn't be damaged or get stuck in the snow storm on that day! I have spent a lot of money with u-haul on my trip from Illinois to Colorado...and I also paid for a tow hitch and installation as well. I truly beleive that u-haul should refund me of the last charge because I was told they would give me an extra day, and I took the truck back on time and 3/4 tank full of gas. My name is Paula Young and my phone number is 618-434-0384, if someone from u-haul would like to speak to me about my experience with this whole situation and the overcharging of me after the fact of me returning the vehicle on the day they told me to return it?

PAULA Y 
Clasificación:
1.0

Bad

Lisa W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AVIANCE R  |  Overall Experience 
Clasificación:
3.0

The trailer left turn signal did not work. The sales tech told us it was but when we checked shortly later it was not. Mechanics had just checked our connection before rental

LARRY L 
Clasificación:
5.0

Clean storage unit and friendly staff

ashley s  |  First Impressions 
Clasificación:
5.0

Steve the manager there was very helpful and went above and beyond in helping me and my wife in getting our rental set and the truck picked out.

JONATHAN H  |  First Impressions 
Clasificación:
5.0

Nevaeh was very sweet and polite! Great customer service!!

LEAH S 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD S 
Clasificación:
5.0

El cliente no dejó un comentario.

SETH M 
Clasificación:
5.0

Mr Jackson, the manager was particularly helpful and pleasant.

Dawn F  |  Overall Experience 
Clasificación:
5.0

Really great service

CAMILLE N 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN F 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M  |  Overall Experience 
Clasificación:
5.0

Everything went very smooth. Just like always. Every time I have rented it's always been a good experience. Keep up the good work thanks.

ERIK W 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY P 
Clasificación:
5.0

Helped us with our return. Friendl, helpful, and supportive. I highly recommend this place of business.

MICHAEL B 
Clasificación:
5.0

if you need services, GO HERE! they are amazing. both employees went above and beyond! ¡GRACIAS!

CARRIE M 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan P  |  Overall Experience 
Clasificación:
5.0

Thank you all for being so patient with me

ASHIA D  |  Overall Experience 
Clasificación:
5.0

Quick, easy, helpful.

JON H 
Clasificación:
3.0

Still have never been able to log into your app online. I registered ahead of time and even with a confirmation number it lost our information. Your computer systems are terrible. On a side note the girl that helped us with wonderful and very informative and efficient. The place looked nice, any issue I had was with the electronic systems.

KARIEE L 
Clasificación:
5.0

All went well . Excellent service, very nice workers.

dennis n 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G 
Clasificación:
1.0

Some of the workers did not want to listen and when I came in to pay my back payment right when it was do they did not add the payment on to the back bill when I asked them to more once and that's how I got behind of owing a lot of f****** fees that was f****** stupid because it was their mess.

Samantha B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trina M  |  Overall Experience 
Clasificación:
1.0

Very very hard to put trailer back where I got it. Extremely congested location and requires lots of effort to back trailer into spot.

WILLIAM W 
Clasificación:
5.0

I've rented from East Alton U Haul for many years and it has always been good. The employees working there are the best, and totally took care of me. Even when the vehicle I was supposed to get came back with issues, they moved me to a new one without any hang up and it was actually better than the one I wanted. Thanks again for all their help.

STEPHEN C 
Clasificación:
4.0

Soon moving my stuff I notice some cockroaches and was a little concerned

fred g  |  Overall Experience 
Clasificación:
5.0

Mobile pickup was not available. They said it was because I picked up at 7 am. Then why advertise, SKIP THE LINE?

Brenda F 
Clasificación:
5.0

El cliente no dejó un comentario.

PORTIA S 
Clasificación:
5.0

Customer service rep this morning was amazing

Edward B 
Clasificación:
4.0

El cliente no dejó un comentario.

kyle b  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TRRY L 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY M 
Clasificación:
4.0

Have adequate help when you have an appointment for a hitch installation. I can't imagine there are many who would try to be as understanding of your situation when a 2 hr. job stretches into 4 1/2 hrs.

Linda E 
Clasificación:
5.0

El cliente no dejó un comentario.

ZOE G 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy S 
Clasificación:
5.0

Windshield on inside had soda or something sticky on it and all over the roof interior

DARRELL B 
Clasificación:
5.0

Unit I received had a small leak in it when it rained otherwise everything was great so I still gave a 5 star rating

WILLIAM B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK P 
Clasificación:
5.0

Waiting room. I was told I could not remain on the premises. That is very inconvenient. Customer service provided by employees was excellent.

Debbie S 
Clasificación:
4.0

El cliente no dejó un comentario.

Susie M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRALEY F 
Clasificación:
4.0

El cliente no dejó un comentario.

Christi J  |  First Impressions 
Clasificación:
4.0

The customer service was awesome at the Alton and Woodriver locations. And…. The bathrooms were very clean.

Donna R  |  First Impressions 
Clasificación:
4.0

Nothing with East Alton U-Haul

Susan D 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH R 
Clasificación:
4.0

We were told we would get a discount, but were charged the total amount. Steven was great to wirk with!

PHILLIP F 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD M 
Clasificación:
5.0

You guys rock

Kenneth D 
Clasificación:
5.0

El cliente no dejó un comentario.

JENIECA A 
Clasificación:
5.0

El cliente no dejó un comentario.

Camille N  |  Overall Experience 
Clasificación:
3.0

No comment

DAVID P  |  First Impressions 
Clasificación:
5.0

The manager Steve and Caden were both very professional and very helpful!! Thank you

Becky B  |  First Impressions 
Clasificación:
5.0

If possible make sure every vehicle starts on full. It's hard to be sure you hit a partial amount. I would like to add, because of the young lady that helped me went above and beyond the call of duty, everything worked out perfect. She did all of it with a great attitude and is the locations best asset.

STEPHEN C 
Clasificación:
5.0

I've been to quite a few U-Haul stores and hands down by far this is the best store with amazing customer service definitely recommend this store and beyond

JESSICA W 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER P 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN K 
Clasificación:
4.0

Reserved a trailer and was told when called we could have it until next day, went to pick it up and then they told us we had to have it back within 3 hours!!! The trailer pulled like poop and they would NOT offer a partial refund!!

CARTER B 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica T  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LISA S  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BOBBY B  |  Overall Experience 
Clasificación:
3.0

Should have later storage entry hours because I got off work at 2:30 drove 1hr home loaded truck drove 45 mins to facility unloaded truck ity now 8:30 drove 45 mins ba and now I don't have time to unload 2nd load I have to rent truck another day because I can't unload after 10:00 pm I feel it should be up to 12:00am

Carlos m  |  First Impressions 
Clasificación:
5.0

Every one was very friendly and helpful I never have any problems thank you all for the excellent service.

Athena D  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna M  |  Overall Experience 
Clasificación:
5.0

Good customer service

Erica T  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY J  |  Overall Experience 
Clasificación:
5.0

Theo and Steven were comical and super helpful!

Shannon K  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAWANDA M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo A  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA S  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

samara g  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S  |  Overall Experience 
Clasificación:
3.0

It states it is 24 hour but I can't access my unit after 10:00P.M. so I do not understand how it is 24 hours.

Michael P  |  First Impressions 
Clasificación:
5.0

Very friendly and very helpful the guy was very kind and thoughtful! Great guy down there definitely recommend there services

fred g  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria F  |  Overall Experience 
Clasificación:
5.0

Thanks very much

BERNADINE W  |  Overall Experience 
Clasificación:
5.0

The customer service was great

LEONA S  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Katherine W  |  First Impressions 
Clasificación:
4.0

The team now is very good staffing and kind to people because I have had bad experiences at this location but I don’t think it was the same now

Tabatha R  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

SUSAN P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

riley r  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R  |  First Impressions 
Clasificación:
5.0

The lady was very friendly and so helpful

JUDY J  |  First Impressions 
Clasificación:
5.0

My only suggestion is getting some moisture control on the smaller units to prevent molds.

Kimberly R  |  Overall Experience 
Clasificación:
5.0

You guys are incredible with working with people!! 10/10

Hope W  |  Overall Experience 
Clasificación:
5.0

Everything was great

AMICA M  |  Overall Experience 
Clasificación:
5.0

Great the way should be

Anthony C  |  First Impressions 
Clasificación:
5.0

Thanks to the staff at the East Alton, Illinois location

JOSEPH N  |  First Impressions 
Clasificación:
5.0

Thank you UHAUL for your exemplary service and I will drive by hundreds of moving and storage to get to my UHAUL

Rodger S  |  First Impressions 
Clasificación:
4.0

Well done u haul

Beverly A  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAWANDA M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marlon h  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie M  |  Overall Experience 
Clasificación:
3.0

The young man that waited on me. He was very intelligent. Hey, what's very cool, Oprah? He made me feel very welcome. You don't get that often these days. Thank God for him.

Beverly A  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquela O  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Marqui S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara G  |  First Impressions 
Clasificación:
5.0

Amber is absolutely incredible! She is as so friendly and helped me more than she could ever know. I am beyond pleased with her and hope every interaction I have is with her!

BRITTNEY Y  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest l  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONA S  |  Overall Experience 
Clasificación:
5.0

Great staff, very helpful!

Kevin S  |  Overall Experience 
Clasificación:
5.0

They all were very helpful

CHRISTOPHER L  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNY K  |  First Impressions 
Clasificación:
5.0

The blonde headed lady ( manager) was extremely attractive

DAVID B  |  First Impressions 
Clasificación:
5.0

The young lady Liz who helped me was absolutely wonderful! She was extremely patient as this was a little more complicated than normal. She let me preview the size unit I was interested ln to be sure and answered a lot of questions.

William s  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

James T  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn S  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda K  |  First Impressions 
Clasificación:
5.0

Perfect every ways theys helps real peoples in theres needs storages units moving trucking

Tomas Y  |  Overall Experience 
Clasificación:
5.0

Very helpful and u Derek’s ding about our situation

Stephanie J  |  Overall Experience 
Clasificación:
3.0

There was a roach in my storage unit

PARRIS W  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy B  |  First Impressions 
Clasificación:
5.0

Place is very clean. The staff is extremely friendly and helpful. Explained everything to me patiently I would recommend them to anybody.

RICHARD S  |  First Impressions 
Clasificación:
1.0

There were three workers there and it took two of them to get me a storage unit, neither one of them had ANY idea of what they were doing! Both of them were "winging it"! They were both very nice, and courteous, but they most definitely needed more training! Ended up with two units when they were done, but only needed one! So BE AWARE!!!!

JASON R  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marqui S  |  First Impressions 
Clasificación:
5.0

What a wonderful group of people working here. Amber, Liz, and Steven were excellent to work with. From the truck rental down to storage and moving boxes. Best experience I've had with a company. Cudos

JAY J  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney K  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle L  |  First Impressions 
Clasificación:
5.0

Amber was VERY friendly and welcoming.

CHRISTOPHER W  |  Overall Experience 
Clasificación:
4.0

Staff very friendly. Very clean place. No dumpsyer was horrible and thebaccess hours could've been longer

KELLI J  |  Overall Experience 
Clasificación:
5.0

I was met with smiles, laughter and great communication. I am just thankful to the staff. I have used another storage facility in the past. This experience has been far more welcoming, honest and helpful.

VANCE W  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LOGAN C  |  Overall Experience 
Clasificación:
5.0

Amber is very nice and friendly and I have the upmost respect for her

Sean M  |  First Impressions 
Clasificación:
5.0

Staff is wonderful!!

First L  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL Y  |  First Impressions 
Clasificación:
5.0

Friendly people!

Kevin S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P  |  First Impressions 
Clasificación:
5.0

Super friendly and helpful staff.

John R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica s  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler M  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and nice. They helped me determine the size storage i would need. They made the truck drop off very convenient. I would recommend them to anyone moving or in need of some storage,

John R  |  First Impressions 
Clasificación:
5.0

Always great service

Quincy C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn L  |  Overall Experience 
Clasificación:
5.0

Keep up the good work

LAURIE T  |  Overall Experience 
Clasificación:
3.0

Over all my experience was below average.

Shelby E  |  Overall Experience 
Clasificación:
5.0

Amber and her team are knowledgeable and caring. I appreciate their commitment to high quality service and fair rates. Great facility always clean and reasonably warm. I had a wonderful experience and will happily use Uhaul services again here in the future. Great Job! Sincerely William Scudere

William S  |  Overall Experience 
Clasificación:
5.0

Amber and her staff was definitely helpful& pleasant!! She understood my moving needs without explaining every detail.. She’s Definitely The G.O.A.T… Thanks Amber& Staff@ East Alton Uhaul!!!

Malaya C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S  |  Overall Experience 
Clasificación:
5.0

Everyone that I had the pleasure of dealing with there at U-Haul East Alton we're all professional, helpful and friendly! We rented out unit for 3 years or so. It was so convenient. I would recommend storage rentals at U Haul to anyone that needs extra storage space. We would rent there again if the need arises. rich g.

Richard G  |  Overall Experience 
Clasificación:
5.0

Amber and the crew were phenomenal!! The facility was well maintained and we couldn't be happier. No one enjoys moving state to state, but this was made so much easier and less stressful by this helpful and friendly staff! I will be recommending their facility to anyone who asks me!

Christopher W  |  Overall Experience 
Clasificación:
1.0

They keep charging my debt card even thought my storage unit is cleaned out so I cancelled my card and had to get a new one

Misty E  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell B  |  Overall Experience 
Clasificación:
5.0

My only problem was access at night. Some people work and only have the night time for business. It would have been nice if I could do things say 8ish-9ish at night. You did good for your security, just having access after 7pm. I would suggest having cameras on all storage facilities that way if anything does happen you have them on film. The people there were great, they have such wonderful personalities and they're really good to people. I would highly recommend their storage facility. Thank you very much, if it wasn't for you my moving wouldn't have been as smooth. Have a Happy Halloween and thank you again. Keep shining ☀️ Peter Young 

Peter Y  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott T  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Shana M  |  Overall Experience 
Clasificación:
5.0

They people here in the East Alton Store Went Above And Beyond For Me. Very helpful assisting me with my needs as far as supplies. Very polite and Very Helpful..

sylvia B  |  First Impressions 
Clasificación:
5.0

The staff here are always super helpful and friendly!

ADAM S  |  Overall Experience 
Clasificación:
5.0

You guys did great. I thought the staff was very friendly and knowledgeable 10/10 I will do business with you all again. You did great!

William S  |  First Impressions 
Clasificación:
5.0

everyone so friendly and professional!!!

Paul H  |  Overall Experience 
Clasificación:
5.0

Be nice if had access 24/7 24 hours to move easier and be able to storage easier people do have to work So nights are essential. All renters should have a key for access to their storage. ¡Gracias!

Peter Y  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene D  |  Overall Experience 
Clasificación:
5.0

Your workers were wonderful. Each person knew exactly what I needed down the the size of unit for my belongings. They were very friendly and I will be just fine,knowing that I have chosen the right facility for my things.

Kristian W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia D  |  Overall Experience 
Clasificación:
5.0

Employees have been very friendly and helpful.

Paul H  |  First Impressions 
Clasificación:
5.0

Clean facility and the service was professional, knowledgeable.

Scott T  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H  |  Overall Experience 
Clasificación:
4.0

Amber and her team are awesome!

Jessica J  |  Overall Experience 
Clasificación:
1.0

For months some lady has been leaving me text messages and voicemails pretending that my stuff has been sold in an auction

RONNEISAH P  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James j  |  First Impressions 
Clasificación:
5.0

My experience at this facility was very good. The agents were vey accomodating with their time and worked with us to get the best price available. KUDOS are in order.

Bob S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L  |  Overall Experience 
Clasificación:
5.0

The staff were extremely polite and accommodating.

David K  |  First Impressions 
Clasificación:
5.0

Very nice people

Michael F  |  First Impressions 
Clasificación:
5.0

The staff was great!! Very friendly & helpful. I've rented from here before and this experience was the best, so far. Ahmad & Amber were both great!!

FREIDA J  |  First Impressions 
Clasificación:
5.0

Amber Pickett Is the best customer service agent / manager in a world filled with customer service agents and manager. You'll regret not having stuff to store with this U-haul in particular, so go clear some space and make a friend!

matt l  |  Overall Experience 
Clasificación:
5.0

Also, Amber Pickett probably has the best customer service I have ever experienced. Genuine, kind, solution finding... I wish every customer/service provider experience was this top notch quality.

matt l  |  First Impressions 
Clasificación:
5.0

Amber and the team there are great!!!

Susan D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie W  |  First Impressions 
Clasificación:
5.0

Kep up the good work

LAURIE T  |  First Impressions 
Clasificación:
1.0

Uhaul left me stranded in truckie an I was left by the side of the road for over 8 hours

MARTIN M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob S  |  First Impressions 
Clasificación:
5.0

Everyone and everything was great

Amber W  |  First Impressions 
Clasificación:
2.0

Putting uhaul lock on unit along with my lock is extremely inconvenient.....as we have to wait every time for someone to come out to the unit to unlock uhaul lock, and that wait could be up to 10 minutes, especially if there is only one person on duty.....extremely inconvenient.

Shari R  |  Overall Experience 
Clasificación:
4.0

The staff did amazing I didn’t even need a unit and wow they talked me into it

CURTIS R  |  First Impressions 
Clasificación:
5.0

Very convenient. Amber really went above and beyond, made sure I had exactly what I was looking for. Very fast and super duper friendly. Would do business with them again.

ANDREA M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel R  |  First Impressions 
Clasificación:
3.0

I really hated not being able to get to my stuff anytime I wanted. I also didn't like having to stop in the office to ask someone to unlock my unit before I could get into it especially when they were busy inside. I understand they had to help the customers who where there first, but if it didn't have the other lock I wouldn't have had to wait. I strongly believe you shouldn't have that lock on the unit, because the contents of the unit belonged to me, and I was paying you to rent the space. I should have had access to it anytime I wanted. That is equivalent to if I had rented a house from you, before I could get in I had to have you unlock it. I also didn't like how quickly UHaul calls the second person on the list when your payment is late. That shouldn't happen unless someone is at the very least 2 months behind. Everything was well lit, clean, and the staff was extremely friendly, and helpful when needed, but I'm on the fence about recommending or reusing for storage again because of the things I didn't like. If this things could be addressed I would reconsider reusing in the future.

Christopher W  |  Overall Experience 
Clasificación:
5.0

Awesome staff!! Nice, helpful, and friendly. Would recommend them to anyone. Only thing is if u have an inside locker, it can only be accessed when the office is open.

LINDA P  |  Overall Experience 
Clasificación:
3.0

While the service rep was friendly enough... He took us out to look at the storage lockers and walked in front of us and while walking to and from her was smoking his vape... It was very unprofessional making customers breath in his vape cloud. I needed a storage facility.... But I wouldn't choose this one again.

Adam S  |  First Impressions 
Clasificación:
5.0

The staff was courteous and very good.

Melissa D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon c  |  Overall Experience 
Clasificación:
5.0

they have been very kind and helpful to me for all the time I have been there.

DEB M  |  First Impressions 
Clasificación:
1.0

I was homeless and slept 1night in my storage ms Allah was especially proffecional but worker called police on me sev times denied me access and wouldn't let me make payments ms Allah let me get my stuff for 100 $thanj you so much god bless you and your famaly

Mark S  |  Overall Experience 
Clasificación:
5.0

The hours for the unit are limited to the "office" hours which is sometimes inconvenient.

Carol H  |  Overall Experience 
Clasificación:
5.0

The staff is very helpful and courteous And professional I will definitely use this U Haul site again if I need to and I will let everyone know what great service I have received

cole r  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TAHIRAH A  |  Overall Experience 
Clasificación:
1.0

Anytime I was told notes would be put on my account they were not always done. Plus my unit leaked horribly and I lost almost all of the stuff due to water damage.

Dezarea R  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Venus K  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

wenndy p  |  First Impressions 
Clasificación:
5.0

Staff was always polite and ready to help!

Sherrita W  |  Overall Experience 
Clasificación:
5.0

Very professional

Kenneth F  |  First Impressions 
Clasificación:
5.0

I cant remember their names but it was Sunday morning. they were so nice and helpful. Explained everything to us. I will definitely use this uhaul location any time I need help moving or for storage

breann p  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina I  |  First Impressions 
Clasificación:
2.0

when my furniture arrived here in Houston Texas my leather furniture was all messed up it had peeled it was badly damaged and I'm very upset about that

SONYA M  |  Overall Experience 
Clasificación:
5.0

Easy check in, thanks!

Cameron F  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John p  |  Overall Experience 
Clasificación:
5.0

Location was friendly and helpful if a little understaffed

SHAWN S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna M  |  Overall Experience 
Clasificación:
4.0

They put additional locks on every unit so if you wanted in your unit you had to go to the office and get a key .It's supposed to be 24hr accesses. They close at 8.If you come after 8 you can't get in

Tiffany H  |  Overall Experience 
Clasificación:
5.0

Awesome

Brandy S  |  Overall Experience 
Clasificación:
5.0

Very great to deal with staff that helps out those in need or in circumstances beyond their own control.

Roy D  |  Overall Experience 
Clasificación:
2.0

SO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.

lacey j  |  Overall Experience 
Clasificación:
5.0

Brittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.

Terry A  |  Overall Experience 
Clasificación:
4.0

Staff was above being kind and helpful.

Cindy B  |  Overall Experience 
Clasificación:
5.0

Very friendly and informational!!

Jo G  |  First Impressions 
Clasificación:
5.0

GM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+

Scott M  |  First Impressions 
Clasificación:
5.0

Thank you for all your help

JENEPHER J  |  Overall Experience 
Clasificación:
2.0

THE BLUE LOCK SITUATION WAS A NIGHTMARE. COULD ONLY COME LATE AT NIGHT- WAS NOT EXPLAINED IN THE BEGINING ABOUT IT. THEN TOLD HAD TO PAY EXTRA TO NOT HAVE BLUE LOCK BUT THEY KEPT PUTTING IT ON ANYWAY

Karen A  |  Overall Experience 
Clasificación:
5.0

Great facility; the staff were nice and helpful

CAROLYN S  |  Overall Experience 
Clasificación:
5.0

The staff is extremely helpful and efficient. They actually answer the phones which was a great plus to me.

Shamika J  |  First Impressions 
Clasificación:
5.0

The staff was amazing and I couldn't have asked for better service! They were so understanding and compassionate as my circumstances for needing the facility was a tough situation. Awesome job guys!

Consuella G  |  Overall Experience 
Clasificación:
5.0

Nice helpful

Theresa W  |  First Impressions 
Clasificación:
5.0

Everyone was always very friendly. The storage units are clean and well maintained. I appreciate that.

Bryan C  |  Overall Experience 
Clasificación:
5.0

Was excellent and worked with us!!!

chris m  |  First Impressions 
Clasificación:
5.0

Everyone here was friendly and helpful.

Robert F  |  Overall Experience 
Clasificación:
5.0

All the staff were friendly and professional.

Brenda E  |  Overall Experience 
Clasificación:
5.0

Great service at the East Alton facility. Everyone so helpful. And so clean. Thank you all.

Lynden S  |  Reservation 
Clasificación:
4.0

No comments

Joe W  |  Overall Experience 
Clasificación:
3.0

Every time I needed to get in my storage had to wait for your key,inconvenient

Kent M  |  Overall Experience 
Clasificación:
5.0

Great staff. Very efficient and helpful.

Terry M  |  Overall Experience 
Clasificación:
1.0

Told I have to wait 20 minutes to obtain access to climate control area. Handed me the keys to open myself. I declined did not want responsibility for keys. Clerk waited on others making me wait.

RICHARD F  |  Overall Experience 
Clasificación:
5.0

I've been using uhaul for yrs the same location they take care of all my needs

SHAWANDA M  |  Overall Experience 
Clasificación:
5.0

Employees and service were friendly and professional

Kent M  |  Reservation 
Clasificación:
5.0

Next time i need a storage unit i will come back to U-Haul.

victoria m  |  Overall Experience 
Clasificación:
5.0

We have been using this U-Haul location for 6+ years. They have always been friendly and helpful. Ian and his team do a great job!

michael h  |  Overall Experience 
Clasificación:
4.0

We looked all around town for a place this good. Then we looked across the river and there it was.

DANIEL L  |  Overall Experience 
No se han enviado comentarios para esta ubicación.
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