Comentarios de los clientes para U-Haul Moving & Storage of East Alton

Unit was ready when I got there. They even let me pick up earlier than my requested pick up time. Was nice not to have to waste all day because I misscheduled a start/pickup time.

The guy that you're East Alton Illinois location treated me great had the truck a lot longer than I planned on and they were so good to work with would definitely recommend them all day long they all actually deserve a pay raise or at least a gold star next to their name LOL

Zach was amazing and very professional! I will definitely use this location again for my next move. Thanks so much!!!

Nothing! Everything from start to finish was absolutely great!!

Maybe not trying to be picky but maybe more communication with you

Couldn't think there is anything I would change Joshua is very knowledgeable and highly efficient knows what is needed and doesn't push you into anything

Everyone helpful and courteous and easy

Nothing Joshua was wonderful and really fast on the rental got in and out keep up the good work!

I was changed twice. Because I paid in cash and changed on my debit card. I asked could you guys go to the camera. And he responded with a disrespectful attitude

The vehicle that I rented was a 15 foot moving truck. The steering had a ton of play and you couldn't adjust the passenger side mirror so it was difficult to change lanes and back up. The transmission was extremely rough. The interior was clean, but the outside was filthy. I hope no one rents the vehicle I had for a little no trip.

Great service on the check-out in the morning and check-in later that day. Afternoon staff was extremely customer-service oriented. Will recommend!

I just dropped off the dolly here, but folks were helpful and courteous

Detailed instructions on what to do if there was an accident and what the insurance covered was relaxing. It is always good to have a person who is good with explaining detailed information you need.

Staff was polite. The truck was clean and ready when I arrived. Drop off was easy. They made my move very easy.

Very professional

I can't think of anything to improve on their service. I was really happy with the service we received.

The store close at 5 I arrived at 4:59 as I was walking up to the door the guy ran to the door from behind the desk to lock it I think that was very poor customer service. And the general manager had a very poor attitude as well

I cant remember their names but it was Sunday morning. they were so nice and helpful. Explained everything to us. I will definitely use this uhaul location any time I need help moving or for storage

We had a very good experience at U-haul in East Alton , IL.

The link in text messages did not work.

You should probably not advertise $19.95 a day (plus mileage in very small print) unless its going to be some what close to $20? I picked up the truck at 9:30am and returned it before 2:00 pm. With a full tank and 38 miles driven and it was $60.00!!!

Not a thing to improve. Zac was great to work with. He was a great help to me and should I ever need U-Haul service again, it would be at the East Alton location. Plus the woman who works with him was also extremely helpful.

I was very concerned because none of the employees wore mask and did not require customers to wear mask all of which is required by our state. This is very sad that they didn't feel that the protection of their customers was important

I wanted to rent a car trailer. With the list of cars that came up in your computer it wanted to defer me to a tow dolly- of which I already have. I needed a car trailer, a dolly would not have worked. Not sure why your system doesn't want to provide what I wanted due to the smallish size of the auto being towed- it had an automatic transmission by which it could not be towed on a dolly. However, your staff was able to make it work, my particular antique vehicle was not in the system but a very near same vehicle was so went with that otherwise you would have lost my business. Good staff here that works hard.

Quick and wasy

The On-Line return website doesn't work with Windows Phones...it wouldn't accept my photos. Had to go home and get my wife's android phone. Yes, some of us still use Windows phones. I was displeased with the return process. There has to be a better way for after hours returns., Maybe a paper phone, or someone on the phone (Never did get through to anyone on the phone, by the way...endless "Please wait, all associates are busy".

very friendly and helpful staff

Hold wait for someone to answer is almost unbearable!!!

when my furniture arrived here in Houston Texas my leather furniture was all messed up it had peeled it was badly damaged and I'm very upset about that

I won't rent from any other location. I have always had great service from the folks.

Think it is time for new shocks and/or struts.

Great Customer Service. Everyone was so nice and respectful. Quality Staff!!!!!

Thanks for the extra help!

Hard to get phone number for a specific uhaul location

Nice ppl

The employees did a good job,no need for improvement 😃

I was attempting to rent from the Alton Homer Adams pkwy location. The East Alton location called me as i was entering the info for the rental. I now see why they were so quick to steer me away from my preferred location as they charged me 30 cents more per mile. I've since rented from the Alton location and that's how i discovered the rate hike. Nice enough people at East Alton location but beware! Everything else was fine and i would have rated them high if i hadn't discovered the per mile rate hike!

As expected, nice place and staff

Easy check in, thanks!

Lower the mileage rate

Everything was great. The Moving Helpers that you referred were Awful! That. Makes me rethink using Uhaul.

EXCELLENT Customer Service!!

Repeat and returning customer express check in

When I went to pick up my uhual in east Alton the lady working was rude, she was cussing behind the counter, she acted like she really had no clue what was going on. A gentlemen was waiting there before we arrived, he walked in behind us and was just standing there, he said nothing to the lady behind the counter. She then very rudely directed him to his location and rolled her eyes as she pointed him out the door. She was not very helpful at all and did not make you feel very welcomed at that location.

Inspect the trucks before they go out. I was accused of stealing equipment that was not in the truck.

Give paper copies of the contract with each rental like you used to do. It would have saved me $120.00

Very easy, quick pick up. Let me park my car there while I used the UHaul, this was HUGE so I didn't need to worry about making arrangements for me being dropped off/picked up on an already stressful moving day.

We have used this location several times when needed and they have NEVER disappointed us. Always friendly, helpful and courteous

Nothing they had the truck up front clean and ready to go.

Not charge for equipment not used, a piece of furniture caught the dolly and pulled it loose, i was charged for that, plus there was not a conversation about using the supplies but i didnt use it, it got caught on the corner and broke loose. The gentleman acted like i was lying, he actually said he has loaded and unloaded furniture and never broke the dolly loose on him. I felt like he thought i was lying. Very poor service. I wont be back and i have rented there several times and twice this year. When i was leaving he told me to have a nice day sarcastically and the woman behind the counter snickered. You should watch any survelliance cameras.

Staffed with 3 people. 2 had were in training and had no idea how to do anything so it's like just having one person there. He was busy moving and cleaning trucks and I came to drop my truck off. Couldn't check out with the two in the building behind the counter because they literally knew how to do nothing. Went outside to ask the man to check me out and he responds after he's done doing what's he's doing ( cleaning a truck ). Blew me away because you'd think servicing an actual customer would come first. It didn't take him long to finish the truck but it was hot and I am pregnant. At the Uhaul on Homer Adams you are in and out. I'm not used to waiting especially when I was in a rush since I had to drop that truck off to get another from elsewhere because I could only extend my rental due at 3 to 6 because it as booked for someone else and my move was taking longer than expected so that wouldn't work for me

Location was friendly and helpful if a little understaffed

They put additional locks on every unit so if you wanted in your unit you had to go to the office and get a key .It's supposed to be 24hr accesses. They close at 8.If you come after 8 you can't get in

Awesome

Very great to deal with staff that helps out those in need or in circumstances beyond their own control.

SO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.

Brittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.

Staff was above being kind and helpful.

Very friendly and informational!!

GM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+

Thank you for all your help

THE BLUE LOCK SITUATION WAS A NIGHTMARE. COULD ONLY COME LATE AT NIGHT- WAS NOT EXPLAINED IN THE BEGINING ABOUT IT. THEN TOLD HAD TO PAY EXTRA TO NOT HAVE BLUE LOCK BUT THEY KEPT PUTTING IT ON ANYWAY

Great facility; the staff were nice and helpful

The staff is extremely helpful and efficient. They actually answer the phones which was a great plus to me.

The staff was amazing and I couldn't have asked for better service! They were so understanding and compassionate as my circumstances for needing the facility was a tough situation. Awesome job guys!

Nice helpful

Everyone was always very friendly. The storage units are clean and well maintained. I appreciate that.

Was excellent and worked with us!!!

Everyone here was friendly and helpful.

All the staff were friendly and professional.

Great service at the East Alton facility. Everyone so helpful. And so clean. Thank you all.

No comments

Every time I needed to get in my storage had to wait for your key,inconvenient

Great staff. Very efficient and helpful.

Told I have to wait 20 minutes to obtain access to climate control area. Handed me the keys to open myself. I declined did not want responsibility for keys. Clerk waited on others making me wait.

I've been using uhaul for yrs the same location they take care of all my needs

Employees and service were friendly and professional

Next time i need a storage unit i will come back to U-Haul.

We have been using this U-Haul location for 6+ years. They have always been friendly and helpful. Ian and his team do a great job!

We looked all around town for a place this good. Then we looked across the river and there it was.