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JOSE E.Customer Reviews for U-Haul Moving & Storage of East Alton
Testimonials From Recent Customers
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Amber helped me and she was great! She took care of all my needs and made me feel at ease. Excellent customer service!
TOMAS B.Get the road construction completed
David P.I was charged double! It was awful!
RAVI B.The lady manager is awesome!! So helpful!@
JUDY N.Everything went very smoothly . Staff was professional and courteous .
Matthew C.My experience was amazing. No improvement needed.
Michael M.I was impressed with workers at this location. The gentleman, I believe his name was Ahmad, was very professional and pleasant showcasing a kind disposition at all times. Very good employees,….
MICHAEL E.Nada
WILLIAM W.Nothing at all. The Eadt Altin store is well maintained, and clean. The Manager was pleasant, friendly, and we had a good experience overall would recommend to friends and family
Robert R.Not a thing Anber was on her A game and had everything ready as promised and I was in and out.
MICHAEL P.I very appreciative of the lady who helped me out, very nice, friendly, helpful, and overall amazing! Very great customer service all around!
ISABELLE Z.Amber and the team there are great!!!
Richard D. | Overall ExperienceLower prices!
Terri W.I don't of any improvements to UHAUL
DAVID H.Absolutely great experience. Walked in no appointment and the manager (who was on her way out the door) came back in and saved us money with her advice!! Thank you
MICHAEL C.Ahmad took care of us! :)
AMBER W.This was the worst vehicle I have ever rode in. Seatbelts didnt work, it shook so badly it must have a bent axle and had over 170,000 miles. Dash & warning Lights were coming on and off throughout the journey. Tires had no grip to the point it got stuck on wet grass, didnt even sink into the ground but was still stuck. Interior was deteriorating and sticky. Save yourself from a terrible experience and rent a Penske.
Aaron D.Ahmad Allen was very knowledgeable and great to work with! He took his time to explain every part of the process. Ahmad, your customer service is amazing!!
TATIANNA T.Ahmad had great customer service and was quick. He helped get me in and out of the store and back home to my family
Alan W.Everyone was amazing best time of my life. They should deserve a raise all of them, really good employees at this location
MICAH W.The entire crew here was super friendly and VERY helpful!
JASON H.Y'all were great.
JARED L.Amber was so much fun to deal with,great employee!!! Keep up the great work !!!!
TERESA B.Stacy and Amber were very professional and at the same time made me feel comfortable and rite at home. Those two women do outstanding work!!! I would recommend this location to anyone looking to use U-Haul.
PATRICK G.I would recommend this location to any one staff was very pleasant and so helpful.
THOMAS W.Everything went smooth...
KEVIN R.Amber is certainly an asset to the company. She was very friendly, knowledgeable, helpful and made my rental experience awesome. (And she's kinda cute too…lol)
TERRY F.Keep up the friendly and accomodating service and i will always choose uhaul in e alton. Amber was awesome to work with...pleasant, efficient, and caring!
Scott F.I was charged more mileage than I used and the gas tank had less gas in it than the contract stated. The place is a clip joint.
ROGER H.The agent at this location was very friendly and helpful, but after this experience I'm going to warn people of the nightmare of renting from you
DARRELL M.The employees was great.I only h go o to this uhal
MARK H.Amber was amazing help!!!!
Richard D.Amber was very helpful, polite, and hilarious lol. I'll definitely use this location again!
MICHAEL R.The lady at the desk was super awesome! Very helpful and educated. Would definitely go back!
CORINTHIA G.Kep up the good work
LAURIE T. | First ImpressionsUhaul left me stranded in truckie an I was left by the side of the road for over 8 hours
MARTIN M. | First ImpressionsThe young man was fast and very friendly would recommend it to everyone
kevin C.Fix the StabiliTrak and Traction Control systems and put more effort in servicing all trucks, to include the computer and peripheral systems. As of now I would tell people to try to find an alternative to U-Haul, if they are going any distance over highways. The locations and personnel are recommendable.
DAVID D.The manager was extra friendly when I returned the truck she heard me talking to my employee that I was looking to buy a truck she said I could possibly help you look and she started looking on the U-Haul webpage to help me trying to find a truck in my price range good people great management
Kenneth B.There is no way that Amber could be any more helpful! I'm pretty sure she's in charge and that's a good thing, to see great people running things. We will always use this location, because of her.
RICHARD L.Make sure customers using cash can get their refund in cash upon equipment return.
Sarah M.Excellent Service and equipment! No Camplaints! Will come back again!
Jeffrey R.🥰🥰🥰😚
QUANOTHO K.They charged me 15$ for gas when I put in more than I was supposed to.
MATTHEW S.The left side strap ratcheting buckle would come loose and allow 2 inches of sway.
Nancy P.The check-in and checkout process takes way longer than it needs to. Everyone here is friendly. However, some of the staff aren't very knowledgeable while others aren't very professional. Whether it is because of not knowing what they are doing or because they are standing around talking, there are definitely ways to speed up the process. All that said, other than taking a frustratingly long time on a day that is already frustrating (moving day), they have always been very accommodating and willing to work with me.
randall B.Not a thing! Amber the manager was amazingly helpful!
LAURA A.The truck was clean. But the front end is in need of some work. the truck was all over the road.
JOHN H.After giving the uhaul employee the specs of the utv I needed to fit onto it, she was wrong, she didn't realize that it's actually not a 6x12 if you are loading a utv that is 5.3 ft wide. Because of your employee I wasted over $100. I'm done with uhaul.
TODD F.The staff was beyond helpfull! I will use them again and recomend them!
SEAN N.Your employees are polite helpful and know what they are doing outstanding experience
JOSEPH H.The windows had been left down on the truck and the passenger seat was full of water when I first got it.
Dena T.The service at the pick-up location was excellent!! Both Amber and Josh helped me with all of my questions.
DIANA S.Amber was amazing!! She let us know exactly what to expect with the rental payments and U-HAUL's expectations as customers. I will definitely use their location in the future. 5 🌟's!!
AMANDA C.Set it up online. Super fast check in and out. Friendly and helpful employees. Very satisfied.
Kristy A.Amber was great! After the man that was working outside berated me and my boyfriend asking us what business we had to be on the property. He took what was suppose to be a exciting experience for me and my boyfriend buying our first house and ruined it. He was rude and unprofessional. He made us come inside to get our truck even though we opted to do mobile pick up. Then stood there and gave us dirty looks when we brought the truck back. But amber was so nice and understanding and really made the whole experience better! Thank you amber!
CASSANDRA T.Cant think of anything. Online reservation, checkin was great. Joshua was terrific at getting me hooked up, explaining everything about the trailer. The trailer was easy to use, exactly what I needed.
Samuel M.female manager and afternoon young male worker were both nice
JAMES G.Not be rude and charge customer for your mistakes.
KAREN L.Everyone and everything was great
Amber W. | First ImpressionsWindshield wipers need to be replaced. Inside of cab dirty.
DAVID E.They were beyond amazing and very friendly.
Samantha J.The staff did amazing I didn’t even need a unit and wow they talked me into it
CURTIS R. | First ImpressionsWas not given a code using the 24/7 access and waited 1+ hours for an employee to come in the store and get the key for us. Great work Colin.
CRAIG W.Great experience!
edward S.Amber went above and beyond to make sure I had exactly what I needed!!! Very friendly, and knows her job. I would do business with her again. I will definitely tell everyone I know to use this location.
ANDREA MICHELLE T.Amber was great fast friendly helpful and knowledgeable this location couldn't be better and it's all because of amber greats everyone with a warm smile
Joseph B.Amber is a very very nice person I would say she is very nice to her customers and she going way out for them I would do my business with her anytime
Louise C.The people at this location are just amazeballs thanks again guys
CURTIS R.Everything was great. They guys that rented the truck to me were great and Amber was absolutely amazing when I returned the truck!!
LETTICA E.Awesome staff night and day. Honest and friendly, while not trying to oversell. Would highly recommend.
JORDAN B.While the service rep was friendly enough... He took us out to look at the storage lockers and walked in front of us and while walking to and from her was smoking his vape... It was very unprofessional making customers breath in his vape cloud. I needed a storage facility.... But I wouldn't choose this one again.
Adam S. | First Impressionsthey have been very kind and helpful to me for all the time I have been there.
DEB M. | First ImpressionsNice helpful
Theresa W. | First Impressions