Customer Reviews for U-Haul Moving & Storage of East Akron

3,568 reviews

800 E Tallmadge Ave   Akron, OH 44310
(Home Ave)

(330) 633-5037

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(330) 633-5037

800 E Tallmadge Ave
Akron, OH 44310
(Home Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Gerald c.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Sherry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor D. 
Clasificación:
5.0

was not told about $20 charge to drop off after hours or would not have dropped that night. I use u haul for personal and business all the time and never had this issue before, why extra charge to dropp off after hours!

michael P. 
Clasificación:
1.0

Wearing harness was not installed after spending two days at this location. I finally had to request that they removed the work they did as they were clearly damaging my vehicle. When I started taking video they called the police. I'm extremely disgusted with my whole experience with this location and this manager. I still have not received my refund for work not done and expect to take legal action.

Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
3.0

Your facility was clean and well lit the only problem is when you try to call the office at the facility no one would pick up the phone. My mother had to go to the facility to pay her bill because she couldn't get anyone on the phone to take care of it over the phone they would not answer the phone.

Mark G.  |  Overall Experience 
Clasificación:
5.0

nothing

REBECCA B. 
Clasificación:
4.0

The talmage ave store was great we have rented from them many times before and they have always been helpful

sheryl B. 
Clasificación:
5.0

My drivers side door had a giant dent in it my passenger side door window wouldn't roll down my back door was broken and I was charged for blankets they never gave me.

JAYSON H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARRY W. 
Clasificación:
5.0

I returned my rental truck at 7 pm as agreed to and was charged for an extra day. and have yet to receive a refund

LINN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
1.0

Arrived on Sept 1st at 8PM to pick up a 26 ft truck only to find someone else's stuff in it. The truck was unlocked and had no furniture pads. The individual finally came and took their stuff out. We talked with Zeluma who walked us through the check in process and she was very kind and helpful. However, when we got to the key box there was no key in there. Zeluma gave us a customer service number to call to find out what to do. I was on hold for 51 minutes, an absolutely unreasonable amount of time only to be told we would we would have to go back to the location the following morning. At that point and by the time we got hime, we had wasted 4 hours of time. Another unacceptable event. We went the following morning and Olivia, the counter attendant, told us she forgot to put the key in the box. Additionally, we had to load the furniture pads in the truck ourselves. By the time we were able to finally start packing the truck we had lost 5 hours and had to turn the truck in on the 4th. The drop off location attendant was very kind but I was told I'd be charged for an extra day. Had we been able to get the truck when we were scheduled to, it would have been on time. The inconvenience added more unneeded stress on the move. The counter attendant needs to be counseled on her responsibilities to the public!

Scotty D. 
Clasificación:
5.0

Guy was all alone in there and I had to wait for a little bit, no complaints though must've been hard for him taking care of everything alone

Rasheed R. 
Clasificación:
5.0

Local staff was helpful, knowledgeable and friendly. Excellent experience with the employees at this location on pick-up and drop-off. Great team there at Tallmadge Ave. However, the call I received from the regional rep was a bit odd. I was questioned as to why I needed the truck for two days. The regional rep's tone was a bit condescending, informing me that other families needed the truck as well. She seemed to want an explanation. I started to give her details of what I had planned for the two days and reminded her that I was paying for the time, then she cut me off. Not sure what that was all about but it seemed an odd way to treat a paying customer.

Andrew P. 
Clasificación:
1.0

I paid for dolly and did not get it. Also did not receive the pads that I paid for. I would expect if I was ordering a dolly, that the truck would come with a ramp to load stuff, but this had no ramp. On top of that, the ABS, traction control, and towing lights all appeared on dashboard before I was 30 minutes into driving, and I was under a time crunch so I had no time to return truck and exchange for new equipment. I need to rent another truck next week, and I'm worried about using another one of your trucks.

DANTE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry P.  |  Online Move In 
Clasificación:
4.0

Stream line the return process. To allow people returning equipment a speedy conclusion.

RUSSELL J. 
Clasificación:
1.0

We had a bad charge that we called on and the supervisor will not call us back. It was the Akron location and it looks like they are charging us a extra month. The supervisor will not get on the phone and told the clerk to tell us that he is looking into to. He was standing there and my wife could hear him talking in the background telling the clerk what to say. This has been going of for 3 weeks now and he still had not called back. The great thing is that I work in the LTL trucking world as a terminal manager and I have these same issues with customers but I am man enough to talk to the customer and try to fix the problem. If it was our fault or not.

Ryan W. 
Clasificación:
2.0

Very short staffed very long wait time will not use again

GERALD B. 
Clasificación:
5.0

Great customer service, easy check in and received very clear instructions for our after hours drop off. The van we rented was super clean. Would definitely rent from this location again.

MATTHEW Z. 
Clasificación:
1.0

I reserved it a week ago for 1030 and when I got there they didn't have any I had to wait to 430 what's the point of reserving it when they don't have them

GREGORY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUDORA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia s.  |  First Impressions 
Clasificación:
3.0

the worker there needs to learn customer service and not be a bitch to he customer.

MICHAEL R. 
Clasificación:
3.0

I was charged for an after hours drop off. I have never been charged this fee at other uhaul locations in the same general region. At other stores I was given a web link that I could use to check the trailer back in. I refuse to pay you an extra $20 because I dropped it off exactly where you told me and exactly when I said I would.

DAVID U. 
Clasificación:
5.0

Water damage inside u-boxes - had to file an insurance claim. Some items were dripping water - mattress, cushion; entire bedroom set had water damage and had to be trashed.

John M. 
Clasificación:
5.0

Keep up the good to

GEORGE M. 
Clasificación:
5.0

I had an issue with another location. And the other location kind of put me off on this location. So at the beginning I was upset but not towards them. They definitely took care of all my concerns and left me as a happy customer. Thank you Cristina and team for going above and beyond.

LAUREN C. 
Clasificación:
4.0

Nope - except there was a crack in the side mirror and we didn't see it at first. Mentioned it to worker upon turning in vehicle and she said she knew. They should let us know that they already know said condition of van

PARKER F. 
Clasificación:
5.0

EXCELLENT CUSTOMER SERVICE. STAFF VERY PROFESSIONAL, COURTEOUS

JOHN S. 
Clasificación:
2.0

The manager Christina is outstanding. She went above and beyond to help me. I think the location is understaffed. The biggest issue was getting in contact with this location. If they don't pick up it connects you to a u-haul representative after waiting on hold for an hour. Cmon u-haul think of a better system so the uhaul site can get back to me.

brad L. 
Clasificación:
4.0

Staff members were courteous knowledgeable and helpful.

TIMOTHY O.  |  First Impressions 
Clasificación:
4.0

I was only provided 6 moving blankets,even though the order was for 12. Six was enough for my needs, just be aware that I returned all that I was given.

JAMES N. 
Clasificación:
3.0

Service wasn't great. Van was dirty. I didn't get the blankets I ordered

Bryan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
5.0

Mike and Dave provided excellent service. I appreciate their hard work and great communication. They are a good team and I would recommend them to anyone needing movers. Excellent!

Sharon S.  |  First Impressions 
Clasificación:
4.0

N/C

Mary H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEWART M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shay W.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

TIMOTHY P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tyler M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
4.0

El cliente no dejó un comentario.

VALERY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH G. 
Clasificación:
1.0

I did not have any furniture pads in my UBOXES. Didn't know I was supposed to get any. My estimated shipping time was 7-10 days. It took over 2 weeks. When I called the location I needed to pick the Boxes up from they said they did not have double trailers. And essentially I would have to make multiple trips for pick up and drop off. Which wasted more days. Multiple times that I was picking up or dropping off the boxes I waited for a ridiculously long time before being attended to. When I had to drop off my last two boxes nobody was there and the counter line guy said to just drop them off in the back which I did. This process was really painful. Not sure if I would every use Uhaul UBOX services again unless the logistics get fixed.

ram L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAMIEN H. 
Clasificación:
3.0

Location was clean and storage is very nice. However, rental desk is not well staffed. long waits and self-check did not work. My biggest complaint is the effort to make me pay for gas. I drove 8 miles and put 1.5 gallons in the tank. Yet they accused me of not returning it filled. I even had the receipt. Finally, the rep said I dont have time to argue and walked away. Then he called from the other side of the truck that i was ok to go.

KRISTOPHER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiffany J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonn C. 
Clasificación:
4.0

Was on hold a long time to make reservation… but was easy and quick. quick pick up, helpful/ friendly staff. Truck drove like absolute S.H.I.T. Easy check in.. overall went well..

OLIVIA J. 
Clasificación:
1.0

Driver placed Uhaul pod in front of the garage to load. Called three times to have it moved. It was never moved even though I had used the note section for placement. On the day of delivery in the new city, I was given two delivery windows, I waited all day and it never arrived. I found out four days later that delivery was delayed and noted on my account six days earlier I was never notified nor did appear on the online account The first time it was delayed six days, then two more days. I had to call and call and call spending hours and hours on hold. I was even told it was no longer in Ohio when it had never left Ohio. It was shipped eight days late. I was given a guaranteed delivery date to the warehouse on the next day. That deadline was missed. I called when the container arrived at the warehouse to find out when it would be delivered to my home. I was given a four-hour window. That window was missed, it came two hours after the delivery window.

Beth B. 
Clasificación:
1.0

Vehicles weren't ready. Customer service stunk. Vehicles were filthy. And had a great to get the car cardolly I ordered

kenn B. 
Clasificación:
2.0

My truck was not ready when I got there. Did not have my reservation for my dolly the lady was too busy talking to her boyfriend on the phone took forever. The other problem was that the truck was never cleaned the cab or the box they swept everything out of the ground and we had to go and pressure wash the back because it had something sticky all over the floor I called customer service about it they said somebody would get back to me and they did not. The inside of the cab head something spilled all over it they hadn't even checked the vehicle in when I got there it was way past pick up time by at least an hour. Lady knew nothing about car dollies or how to hook them up or how they work and she was too busy talking to her boyfriend on the phone or whoever the guy was about picking up eggs and going to Dollar general. The exes marked on the truck for the damage from prior use not all the damage was marked I had to go over it which took me a while so that I want to get charged for somebody else's screw up and they acted like it was a big deal to sweep out the back when somebody had left all kinds of debris in the back. As a customer I should have never had to clean out a truck it shows a lack of disrespect for your customers. Not to mention it wasn't ready. And then when you call about it no one got back to me. I have dealt with you all for a lot of years and this was just very stressful on a move day.. and I can guarantee they don't give a crap or will call about how nasty the back of the truck and the inside of the cab was. I should have got a rider truck. We rent them through my job all the time and not once have they ever been dirty. And customer service is excellent. And the fact that they haven't called me back just shows that their customer service does not care about their customers.

KENN B. 
Clasificación:
1.0

I am very much upset with this service the truck smelled like drugs and not very clean I tried to tell the employees that that made it seem like it didn't they was very much rude

Alexander G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
2.0

My reservation was for 9:00 am. I arrived early to try to get a jump on the move and was informed my appointment had been pushed back until 10:30! I explained that I had help due to arrive at 9:30 and that they all needed to leave by 3:00 because they had to go to work! I ended up losing 4.5 hours of labor and ended up unloading 80%!of the truck myself! The lack of empathy was unbelievable! I returned at 9:50 hoping that it might be ready early and was scolded and told my reservation wasn't until 10:30 at which time I corrected her and said no my reservation was for 9! Moving is stressful enough without the extra aggravation of dealing with Uhauls inability to schedule trucks! Never again! Next time I will go elsewhere!

James G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracie C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Angela K. 
Clasificación:
1.0

Under staffed and staff needs additional training

TWYLA B. 
Clasificación:
1.0

The movers hired through Uhaul did not show up the day they were scheduled and I had to make arrangements to stay in the house another day. I set up everything online with a Uhaul rep and they had me order two boxes, only 1 was needed. However, the Uhaul in Springfield,VA charged me one month storage for 2 boxes. I am still confused as to why I was charged one month storage for any Ubox because it was not stored at either location. According to the Uhaul website, my Ubox arrived in Akron on July 15. I was never contacted by Uhaul. On July 23 I called Uhaul and was on hold for 35 mins with no answer. I called back and was on hold for 58 minutes with no answer. I then went down to the location and the two employees working stated they did not know anything about Uboxes and only the general manager knows about them and you have to give 48 hours notice before being able to access them. The phone number they provided for the general manager at the 800 Tallmadge Ave Akron, Oh location was the same number I tried previously with no answer. I called the cell phone number on the card and did not receive a call back over 24 hours. When Christina returned my call, she was not helpful and only told me of her life woes of working 2 jobs and quitting smoking. This was Saturday July 24. On Monday July 26 she called saying she found the box. I set it up with her to have access to unload it on Friday July 30. When I arrived on July 30, she stated she didn't know anything about the box or who I was. After reminding her of the phone conversations and text messages, she remembered the conversations and found and pulled my box. Needless to say, I will not be using UHaul again, and share this story with friends and family and tell them not to use Uhaul.

Angela K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BREYARI N. 
Clasificación:
4.0

El cliente no dejó un comentario.

John F. 
Clasificación:
4.0

Make sure there is a pad lock available on each truck cargo door.

KENNETH C. 
Clasificación:
5.0

Olivia who prepared the checkout of the vehicle was such a pleasant person. She was so friendly but also very efficient. She is truly an asset to this location. Overall the experience was excellent.The only problem was the self return. The app was not working when it came to uploading the pictures. Problem was solved when I used my phone to go to the website. Of note, the paperwork says to go to uhaul.com but the sign at drop off says myuhaul.com which was stating the site could not be reached.

CLAYTON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard T.  |  Overall Experience 
Clasificación:
5.0

Fast friendly service…

JOHN F. 
Clasificación:
5.0

The unit we had was perfect for our storage needs. No problems to report except the rates kept increasing where we got to a point we had to move our stuff out. JF

Diane F.  |  Overall Experience 
Clasificación:
5.0

Friendly and responsive staff. If you treat them well, they return the favor.

Michael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARISSE M. 
Clasificación:
4.0

The MOD was awesome! She was out of the shop due to helping with a shipment/packing, maybe called a uContainer or something of that nature. When she arrived back, there were a couple groups of customers waiting for her arrival. She handled all of the customers while running around to make sure every need was met. She killed it! I can understand low on staff, but she needs a high give.

GRANT F. 
Clasificación:
1.0

I told her when I rented the small 4x8 motorcycle trailer that i did not want the insurance, so when I returned the trailer n perfect condition I was charged the extra $12.00 for the insurance that i signed no for. I will try using another source for my trailer's in the future.

KEVIN P. 
Clasificación:
2.0

Just kind of rude…. That's really it.

Dustin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcedes L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H.  |  First Impressions 
Clasificación:
2.0

The sign in was quick and easy. The staff friendly at check in. I started the truck and it ran rough. I thought maybe it was just cold. It never stopped running rough. It had some type of engine misfiring that was noted to the attendant I handed over my keys to upon return. I was concerned my entire move that the truck would break down due to the way it was running. The fuel gauge was reading below the full line when I received it so I definitely filled the tank above what I used. I also noted to the attendant upon return that the front driver side turn signal was not working. Do these trucks not get regular maintenance?? I rented a truck before and never had an issue with it. That was rented from, I believe, Fountain St. The bottom line is that this was far from a positive experience. We did get the job done and all went well but I was very disappointed with the way the truck ran. I also spent 10 minutes being ignored when I entered the truck rental place to return my truck. I heard them talking in the back and I called out a couple of times. I finally was able to find the young man who was parking the returned trucks. I told him about the issues with the truck and gave him the keys. I finally got acknowledged by the woman at the front desk when I was told I was setting off some alarm because I was standing in the doorway. Nice to know she finally acknowledged me. I expect better from Uhaul.

JOAN G. 
Clasificación:
5.0

N/C

Michael U. 
Clasificación:
5.0

No contact drop off was super easy and efficient.

MICHAEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALD M. 
Clasificación:
5.0

Last renter paperwork on dash back floor not clean. Young man at the rental desk was great, very professional and knowledgable. Gracias.

GEORGE M. 
Clasificación:
2.0

They opened late. The trailer was broken and full of firework trash. I had to go to another location to get a replacement trailer. I had to return the trailer to one location and the truck to another location. The discounts that I was promised by the manager for them opening late and not having the equipment promised in the rental agreement were not applied to the bill. This was a less than good experience.

MICHAEL N. 
Clasificación:
3.0

El cliente no dejó un comentario.

TRACY G. 
Clasificación:
4.0

This location was fine. the company uhaul itself was overall not ok. made a reservation. it was not honored. they moved me to another location. i was told my reservation was transferred and all would be ready at the new location. i get to the new location and they know nothing. started all over again. got halfway home and had to go back because there was no appliance dolly as i had reserved on my original reservation. that extra 15 miles was your fault and i had to pay. it poured raining. so inside was wet and and not able to clean out well. when checking out, i was charged double even though i was told i would not be charged double.

PATRICIA B. 
Clasificación:
5.0

The young man that served me was very respectable mannerism professional and very caring I would I would refer you guys in a time to friends and people that may need your assistance I appreciate everything and keep the good work up just keep the good work up thank you and have a blessed bless ed year

LOUTAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
1.0

Fire Christina this person lied to my face cussed out a customer while I was standing in front of her and other customers as well as over charged me and told another customer they couldn't do anything about delivering there pods and they would have to pay 200.00 dollars a day on top of the prepayment . She told me she would give me extra time to move my belongings because I had 2 units and I had no help.. The maintenance lady said she crawls across the top of units to see what's inside them and only resalable items can be left.I told Christina that I was donating what I couldn't move to the homeless veterans shelter and the church based organization would be sending help to remove the items.The pastor was witness this hold event and she said you have nomore time it will be thrown out and I would be billed an extra month even when he offered to pay for it another month. So now the homeless veterans have no beds and everything in the units where contaminated by rodent dropping and must be thrown away because the place is infested with rodents.The cleaning lady said she has some one to take the stuff before it was thrown out waiting to resale it. If I had known it was contaminated I would have let them have it verses wasting the veterans home time and resources.She gave me less than 24 hrs to move it . This is definitely a ineffective and inconsiderate individual which neither cares for the defense of this country or the people who put there lives on the line for her and the rest of this country on a daily basis.And for that this country has been dishonored.Thank for your time to read this and I'm sure you have many more complaints

BRUCE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

beth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
2.0

The manager was very rude.

Markita B.  |  Online Move In 
Clasificación:
5.0

If I need storage or a truck or trailer in the future I will definitely use you...thanks

Charles I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
5.0

this is the second 6x12 trailer that the tongue jack did not properly work. had to lift the tongue jack feet by hand in order for it to fully retract.

TIMOTHY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMIKA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANWAR M. 
Clasificación:
5.0

The scheduler (Kevin) was friendly and very helpful. The two young ladies that delivered and picked up the UBoxes were very helpful and very friendly. They had to maneuver the 4 boxes onto my small driveway, so that I could unload them all at once. It wasn't easy but they made it happen and didn't complain or act like it was difficult at all. They were pleasant to deal with and I would highly recommend them. Thanks Again RM

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan D. 
Clasificación:
5.0

A charge for insurance was added to my bill without my consent. I am waiting for a refund.

SUSAN C. 
Clasificación:
1.0

People working were clueless. The woman booked me on one van but gave me keys to another persons booked van. When returning the mileage was all screwed up, showing more than 20 times what I'd driven. Eventually they got it right but we're extremely unprofessional, eating while handling customers and using their personal phones for calls while talking to me. Worst rental experience ever! The person who helped in the end that wasn't our regular first booker was good.

Vincent L. 
Clasificación:
3.0

The box truck had a hole in the roof and a sudden rain storm caused the majority of our furniture to get wet

MICHAEL K. 
Clasificación:
3.0

your covid compliance and lack of staff made experience difficult.

THEODORE M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

The girls in the afternoon when I dropped it off were so helpful and nice!

JACQUELINE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY P. 
Clasificación:
5.0

Manager was friendly and took care of everything promptly and completely. Very good service- especially since it was a trailer hook up in the rain :)

Mike R. 
Clasificación:
2.0

I reserved a utility dolly and a furniture dolly and the location had neither of these available. What is the point of reserving equipment if there is no guarantee it will be available? Had I know it was a crap shoot, I would have rented from Home Depot. And helpfulness of staff was lacking except for one young lady. It felt like she was working by herself when in fact there were others who didn't seem busy doing anything. Complacency is a good descriptor of the attitude. The whole check in process took far too long taking a large chunk out of my day to get a move completed. I would not rent from UHaul again. Poor experience.

Michael G. 
Clasificación:
3.0

Have employees check the vehicles daily, tire pressure, tires, overall condition before renting them to people. When a customer tells you there was an issue with the vehicle, please don't use the excuse oh sorry new employees as if that is a justification to me why you rented me a vehicle that clearly wasn't checked. Now luckily it did not cause any accident or harm to anyone and we completed our trip safely. The issue with the vehicle wasn't big enough for me to be infuriated but the way it was handled by the manager was definitely in poor taste. Don't try to justify, just apologize and assure that the problem will be corrected.

Kristan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ZAKERY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

kevin l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Waunnetta P.  |  Overall Experience 
Clasificación:
5.0

I walked in the Vernon Odom store and left 3 mins later, just horrible. Your Tallmadge Ave store was wonderful. Shane & Christina went above and beyond for my last minute moving needs. I am a supervisor of 24 employees and I would be proud to have employees like them on my team.

Kelly P.  |  First Impressions 
Clasificación:
1.0

When I picked up my furniture from the storage unit it was covered in mold and had rat droppings on it 2 pieces of furniture had been chewed by mice or rats!! I had to throw away a lot of furniture, I will NEVER use your storage space again!

Pheobe B.  |  Overall Experience 
Clasificación:
3.0

Consider prorating rent, why pay a full month for 5 days. Found a mouse in my unit, no bait traps anywhere around.

Marilyn P.  |  Overall Experience 
Clasificación:
1.0

I was charged for a unit I never had access to. After reservo the unit, I was informed that the unit was only accessible during their office hours. However, the other units are available until 10pm. I decided to cancel the transaction. I was informed it was canceled and I would not be charged. I was charged. I have called SEVERAL times to get this resolved. The employees are extremely helpful as much as they can be. However, the manager is completely negligent when it comes to communication. Several employees have left my information behind and informed me she would reach back out to me. One of the employees even messaged her while I was there, then messaged her the day after again because she did not reach out to me. She still has yet to return a call and it's been almost one month. This is the worst service I've ever received from a company that I did not receive merchandise from.

Kryshae A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

danielle a.  |  First Impressions 
Clasificación:
5.0

I really liked the online move in process especially with life's ups and down. It really made it convient and easy to get a storage unit.

Deanna W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN L.  |  First Impressions 
Clasificación:
5.0

Awesome service you offer. Keep up the good work!

Aaron W.  |  Overall Experience 
Clasificación:
4.0

The associate was unclear in her communication as to where the building was located and gave me an access card that didn't work for my move in, but once that got straightened out, everything was fine.

Erin B.  |  First Impressions 
Clasificación:
3.0

My unit was on the second floor, elevator was broke and down for 2 weeks. I had called several times to talk to someone, NO ONE called me back. Went into the Uhaul place 3x to try to get a date when it would be working, the people there had no idea. I had to pay movers 2x a deposit for moving revised had to cancel then had to pay extra rent at previous address because elevator was still not working when I had movers set up. I'm quite upset in extra costs I had to pay out because of this situation. Totally uncalled for.

Terra J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki L.  |  First Impressions 
Clasificación:
5.0

Staff were very friendly and helpful. Christian Viland went above an beyond to get me a refund on my storage unit I had moved out of. Thank you Tallmadge U-haul April Halsell

April H.  |  Overall Experience 
Clasificación:
5.0

Everybody was kind and courteous and made you feel very welcomed! I would definitely use U-Haul storage at E. Talmage Ave. again

Pamela H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

renee s.  |  Overall Experience 
Clasificación:
4.0

I have come back to the Tallmadge Ave location to rent space from because of sub par care at other UHaul sites closer to my home. The team on Tallmadge Ave., have been excellent and I do recommend them to anyone who is in the area & asks. Suggestion. Get someone to smooth out the flooring in the beginning of the 1200 row in storage, the choppy & potholed cement section is hard to cross with a cart.

Donna D.  |  Overall Experience 
Clasificación:
5.0

I had a perfect experience. I price for storage was good. The facility was clean and has 24hr. access. The employees were knowledgeable and helpful. Couldn't ask for more.

Warren W.  |  First Impressions 
Clasificación:
3.0

I don't appreciate renting two trucks and being charged for a month of storage

RENEE S.  |  Overall Experience 
Clasificación:
5.0

the woman that helped me with this rental was so competent, efficient, and friendly. also, the woman that we met near our storage unit was very friendly and knowledgeable.

Kenneth F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY W.  |  Overall Experience 
Clasificación:
5.0

Love the staff very nice. Will continue to do business there.keep up the good job

peggy h.  |  First Impressions 
Clasificación:
5.0

No comment

Blanche H.  |  Overall Experience 
Clasificación:
5.0

my only concern would be better carts to hold boxes

Reginald Y.  |  Overall Experience 
Clasificación:
5.0

Excellent job, straighting out my account and storage unit. Excellent customer service from Danielle. She solved the problem.

Lynn B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LACHANTI D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

April H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

sandra j.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful, kind and courteous.

amy m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S.  |  First Impressions 
Clasificación:
5.0

Great , clean location.

uhaul s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Charessa W.  |  First Impressions 
Clasificación:
3.0

I appreciate the service and the one month of space, via renting a U-Haul truck. Where can I take trash to, as I clear out my storage? Thank you, Ms. Simone Walton

Simone W.  |  First Impressions 
Clasificación:
5.0

Very professional and clean

cynthia m.  |  First Impressions 
Clasificación:
5.0

The transaction went smoothly I was very satisfied

Wanda R.  |  First Impressions 
Clasificación:
5.0

It went very smoothly

Stanley M.  |  First Impressions 
Clasificación:
4.0

When the truck I wanted at the location I choose wasn't available they let me know and got me to a location that was. They also were very helpful in checking in and out

Susan D.  |  First Impressions 
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