Comentarios de los clientes para U-Haul Moving & Storage of Eagledale

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Eagledale

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Karl K. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Kevin B.
Clasificación:

El cliente no dejó un comentario.

Jose R.
Clasificación:

El cliente no dejó un comentario.

Aime M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TONYA M.
Clasificación:

El cliente no dejó un comentario.

AISSATOU T.
Clasificación:

El cliente no dejó un comentario.

ROBERTJOHN C.
Clasificación:

El cliente no dejó un comentario.

Tonya B.
Clasificación:

El cliente no dejó un comentario.

ANTHONY S.
Clasificación:

El cliente no dejó un comentario.

MICHAEL B.
Clasificación:

El cliente no dejó un comentario.

Francisco R.
Clasificación:

Personas muy amables.i buen servicio

William D.
Clasificación:

Not change the pick up location on the customer. When I made my reservation it was for pick up in Brownsburg, IN, the wesite showed the equipment was available there. The day before the pick up day, I received a test that my pick up was somewhere in Indianapolis and was very inconvienent for me to go to this location.

ROBERTJOHN S.
Clasificación:

El cliente no dejó un comentario.

ANDREA M.
Clasificación:

El cliente no dejó un comentario.

PHILLIP W.
Clasificación:

El cliente no dejó un comentario.

Nkechinyere O.
Clasificación:

El cliente no dejó un comentario.

CHARLES K.
Clasificación:

Always good service!

CARLA A.
Clasificación:

El cliente no dejó un comentario.

MICHAEL A.
Clasificación:

El cliente no dejó un comentario.

Kenneth T.
Clasificación:

Excellent customer service from both employees on duty. Kudos to the young lady that helped us with pickup.

JANENA J.
Clasificación:

Don't understand why I was charge that much. I was only 8 min late. Come on now. An fill the tank up more than a half

Robin C.
Clasificación:

El cliente no dejó un comentario.

TIFFINY H.
Clasificación:

Quick and easy drop off

Lashaunda J.
Clasificación:

El cliente no dejó un comentario.

Breanna J.
Clasificación:

The general manager was efficient, but the branch opened almost 2 hours after opening. But he did a great job of getting everyone in and out!

AMANDA K.
Clasificación:

I dont even know where to begin. Checking out took an hour . Literally an HOUR. I tried the 24/7 option and that took 30 minute in a chat, that eventually led to the worker just stopped responding. So i went inside, WHERE NO EMPLOYEE WAS WEARING A MASK. NOT ONE. You can go back and look at footage on the cameras, bc i saw that this location had them, and not one person had a mask on their face. ( Tuesday at 330 pm) It took 3 times of running my card and figuring out my rental. 3. It was an error on the employees end, not mine. THe meployee also answered his phone during our transaction. NO one said sorry. No one apologized that i was there an hr . ( the employees knew this because I had been in at the beginning when it was taking 15 minutes to even await someone to acknowledge me online to check in. ) I know we are in a pandemic, I get it, but there is no reason that there are huge signs on the door that say DO NOT ENTER WITHOUT A MASK, and yet employees can wear them around their neck. Morals are low , I get it, but I will never return to UHaul. It was hands down the worst customer service ive ever had. Our uhaul also wreaked of smoke but I was already an hour late so we just went with it. Please just have your employees show some respect.

JESSELL T.
Clasificación:

Excellent service provided by your associate. She was so helpful and friendly !!

ZINSOU FINAGNON S.
Clasificación:

El cliente no dejó un comentario.

CHARISSE H.
Clasificación:

Over all Very good experience. There was some spilled lotion in the truck. A easy clean up. I would use again.

Paula F. | Overall Experience |
Clasificación:

The staff was always friendly and super helpful. Cianna was especially awesome - went above and beyond. I would definitely rent here again if I needed extra space. Thank you. Paula Fox

Irene P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

VERONICA F.
Clasificación:

El cliente no dejó un comentario.

thomas B.
Clasificación:

El cliente no dejó un comentario.

Yvette U. | First Impressions |
Clasificación:

Everyone is very kind and helpful. The manager is amazing, always willing to help serve and assist.

Anthony S.
Clasificación:

The vibe is wonderful great place

CHANTEHA M.
Clasificación:

Kudos!! ...To the whole staff at the Lafayette Rd. & 30TH Indianapolis, IN location. They operate as a Team of knowledgeable pleasant professionals. ..."The U-Haul experience has advanced!"

ROBERT D.
Clasificación:

El cliente no dejó un comentario.

CRAIG J.
Clasificación:

Nice visit

DONNA H.
Clasificación:

El cliente no dejó un comentario.

BRUCE S.
Clasificación:

A superb UHaul outlet. LOTS of equipment to choose from. Easy to pull in and out with the trailer. The Staff was great! Friendly. Efficient. Knowledgeable. A+ for my rental experience!!

DEMETRIC M.
Clasificación:

El cliente no dejó un comentario.

Latrease W.
Clasificación:

El cliente no dejó un comentario.

Sonjia B.
Clasificación:

No problems!!! Professional

JAZZ G.
Clasificación:

El cliente no dejó un comentario.

DOMANIC G.
Clasificación:

El cliente no dejó un comentario.

Fatima J.
Clasificación:

The vehicle was clean, but was in need of maintenance

Scott C.
Clasificación:

El cliente no dejó un comentario.

Felix M.
Clasificación:

Have a lower rate for long-distance moving for miles and hours not long enough to get your things into the climate control unit it needs a guard at the door for 24 hours so you can move things out and in a unit for customers traveling a long distance to the unit and needs more lighting on the outside of the storage unit and need somebody checking restroom every hour for cleaning and stock with toilet paper

KEYONNIA H.
Clasificación:

The truck was clean, how ever the back turning light was out and I didn't even know. The mileage was wrong until an officer pointed it out. I only use 10 miles and it made it seem like I used over 50 because the information was wrong on the paper. The gas light came on as soon as I left the parking lot which caused me to have to fill the tank 3 times before I had to return in. Other than that it was Okay.

Brandi B.
Clasificación:

Employees should wear masks. He sign on the door requieres customers to wear them but the staff wasn't all wearing them. (both at payment and the crew that checks in trucks) Also some basic customer service training is needed for the young lady who checked me in. This was my second experience with her and BOTH were bad.

MARVIN T.
Clasificación:

Your employee was courteous friendly and commented how much he loves working for U-Haul

BOLUWAJI A.
Clasificación:

El cliente no dejó un comentario.

WAYNE H.
Clasificación:

Everything went as planned and staff were excellent.

VALERIE H.
Clasificación:

El cliente no dejó un comentario.

Maulik G.
Clasificación:

El cliente no dejó un comentario.

Julio G. | Overall Experience |
Clasificación:

Everything is really good

COREY H.
Clasificación:

Have your team members check for submitted updates regarding the fuel level on the system connected to the link you send customers. I got charged for refueling because the paper stating the fuel level and what was actually were in the tank didn't match. I used the provided link and sent a picture showing it was not accurate. They still charged me when I returned it with the fuel I picked it up with.

Mary H. | First Impressions |
Clasificación:

Great joband being friendly

ADAM K.
Clasificación:

The sun visor needs fixed on the truck I was using. The part to latch it had been broke off, so when accelerating, the visor would hit me in the head. Other than that, everything was great with my experience.

Roy P.
Clasificación:

It's hard to tell which building and where to go to pick up a rental. Confusing entrances etc,

J W.
Clasificación:

The CSR who checked me in was fantastic! Very personable and friendly. The CSR who checked on my return was ver considerate of my time and also very friendly!

AIRRIMS W.
Clasificación:

El cliente no dejó un comentario.

JENNIFER P.
Clasificación:

El cliente no dejó un comentario.

TOBY M.
Clasificación:

I used the 24/7 mobile and I had difficulty returning truck due to app couldn't find my location as I was sitting and waiting for a representative to pick up on Christmas Eve; on a cold snowy night. It was very annoying. Once the rep came on, she was awesome!

Kiaira M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Debra P.
Clasificación:

El cliente no dejó un comentario.

MAURICE G.
Clasificación:

El cliente no dejó un comentario.

DAVID V.
Clasificación:

The lady that helped was fantastic!!!!

MICHAEL L.
Clasificación:

El cliente no dejó un comentario.

GEORGE J.
Clasificación:

El cliente no dejó un comentario.

DON B.
Clasificación:

El cliente no dejó un comentario.

RACHEL K.
Clasificación:

Waited an hour for a reserved truck. Employees did not care about the wait. I had to rearrange my whole moving schedule. They gave us they wrong truck key at first. The right truck was parked behind 2 other trucks, not easily accessible.

Sherri M.
Clasificación:

I was over charged for my rental

MILDRED B.
Clasificación:

Very friendly and professional. Fast too.

charles R.
Clasificación:

When I arrived the U-Haul employee asked me to back up the trailer into the spot I told him I couldn't do it because I was jackknifed the trailer he got upset because he had to disconnect it in manually moved it so I got out of my vehicle and disconnect it and move the trailer myself shameful.

ROBERT S.
Clasificación:

El cliente no dejó un comentario.

STANLEY S.
Clasificación:

El cliente no dejó un comentario.

XOCHITL H.
Clasificación:

El cliente no dejó un comentario.

Robert S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KIMBERLY J.
Clasificación:

A little faster but got me done the return was a longer wait but friendly Cubans was a sweetheart

CORI C.
Clasificación:

The employees were absolutely WONDERFUL! The gentleman helping us at the desk was knowledgeable and flexible as we realized we needed to change the size of the trailer last minute. The gentleman who helped hook up the trailer was so friendly and helpful and really provided an easy hookup and got us out in just a few minutes. We just really appreciated the workers and how efficient, but thorough, they were!

RONALD T.
Clasificación:

Nothing

VICTOR D.
Clasificación:

when I received this van not clean, and the gas was 3/4 full, so I return 3/4 full also. i have picture. I need a refund of the fuel charge.. $19. The x2 cigarette lighter adaptor is not working. The crew should see to it all are working, that leads my trip horrible to charge my phone. This location needs training. Very bad location.

KEVIN K.
Clasificación:

The employees were very friendly and helpful awesome group of people

Angel L.
Clasificación:

Please don't double charge people. We have duplicate charges for our rental on our bank account that have posted and aren't pending.

EMILY B.
Clasificación:

Some of the employees were not wearing masks nor did they ask their customers to wear masks. This made my husband and I feel very uncomfortable.

Dnika D.
Clasificación:

Clean and more trunks

Tyesha W. | First Impressions |
Clasificación:

Great experience I forget her name young lady that took care of all my needs she was really great I recommend this location too everyone

LISA F.
Clasificación:

They all were very nice and fast with getting people in and out

Willetha A.
Clasificación:

The truck I had drove terrible

FRED G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DAROL D.
Clasificación:

El cliente no dejó un comentario.

Kalee E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

james a. | First Impressions |
Clasificación:

Friendly and make sure taken of.

Angie B. | Overall Experience |
Clasificación:

Staff was very friendly and helpful. Would recommend to anyone. Thank you guys for making my move easier!

KAREN H.
Clasificación:

El cliente no dejó un comentario.

KOMLA A. | First Impressions |
Clasificación:

N/A

Kenneth B.
Clasificación:

This was our first time using U-haul. We own rental properties and very often we rent a big truck to move our staging furniture, we usually use Budget because of the great prices and amazing customer service, but my husband wanted to try U-haul this time because it was closer. We used the online system and they couldn't even get the reservation information correct, which was time consuming. Then the initial price was very expensive to rent a 20' box truck (over $60 more than we pay with Budget). Finally they sent our final receipt today and charged us for fuel and fill up, when they told us we only had to fill it back up to the amount we received it on, and we filled it a little over that, so that is pretty fraudulent. We ended up paying $100 more for a 20' box truck than we would with Budget, and the process with uhaul from pickup to drop off was very disorganized. We definitely will continue using Budget from now on, even if it is a further drive.

Angie B. | First Impressions |
Clasificación:

Thank you guys for all of your help! Wonderful office

MICHEL P.
Clasificación:

El cliente no dejó un comentario.

MICHEL P.
Clasificación:

Clean yes, Well maintained, questionable. Engine hesitated on idle, the rpm would drop for a moment and return to normal. Seemed fine under power. Bigger issue, box is not water tight. Items in attic on passenger side were soaked. While it did rain while driving, it wasn't typically hard, the rain overnight was much more of a downpour. So the leak may not be from above. With a visual inspection I was able to see any point the silicone bead was broken. Some of my boxes were soaked but managed not to break open. Will be inspecting contents for damage.

Maria D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brenda L. | First Impressions |
Clasificación:

Love the way the help me and take care of me

Christopher H.
Clasificación:

El cliente no dejó un comentario.

WILLIAM K.
Clasificación:

El cliente no dejó un comentario.

Jacqueline G.
Clasificación:

Is uhaul I love

FRED S.
Clasificación:

El cliente no dejó un comentario.

Barb N.
Clasificación:

Truck wasn't available. Did get one but it wouldn't start. Even after they tried jumping it. Offered me a box truck. Didn't really want it but needed to take it. The cost ended up being more due to more cost for insurance. Plus we were going to take the truck and our car but with being a bit uncomfortable driving a box truck we rode together. Leaving new appartment keys in car. Now, double mileage due to having to return to get keys. Of course I had to pay for those miles also. U haul is usually good. Not this time. Will reconsider then next time.

DAN S.
Clasificación:

Friendly, Kind, Helpful, Caring. All an AWESOME Staff!

JACOB A.
Clasificación:

All is good as it is. Keep the good job going for your customers. U-haul staff are always friendly and helpful. Thanks.

ALLISON W.
Clasificación:

FYI, my WiFi on my phone was not working in order to take a picture of my ID, maybe that could have been done while I reserved the truck. Everything thing went very smoothly.

Japhia J.
Clasificación:

No complaint from me. my check-in clerk was amazing and my checkout clerk was equally as mazing! Thank you both for great service! I will be back again, and yes I will recommend friends. Thank you both.

OLAWOLE A.
Clasificación:

N/A

Vanossia D.
Clasificación:

El cliente no dejó un comentario.

DEON N.
Clasificación:

Poor service

Gregory D.
Clasificación:

El cliente no dejó un comentario.

Darrell M.
Clasificación:

The mobile app and pick up was a little confusing at first with all the steps upon arrival at the store but once I was helped by one of the employees from the lot it became easier

Sonjia B.
Clasificación:

The place was busy but the young guy in lady were patient in had the lines moving!!! I definitely recommend them to a friend

Jewon N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jeanna P. | First Impressions |
Clasificación:

The young lady that helped me went over and above

Buddy F. | First Impressions |
Clasificación:

The employee assisting me is not trained and was not friendly.

Lynn B. | First Impressions |
Clasificación:

The store staff are very friendly and helpful! Top notch people

Robert C. | Overall Experience |
Clasificación:

Great service. Always get me in and out. Overall great experience.

Andre Marie D. | Overall Experience |
Clasificación:

Byron and the staff was helpful every time I came across a situation.

Heavenly G. | First Impressions |
Clasificación:

Though I see maintenance and pest control is something that is noted in the facility, I know my furniture would not be able to stay there long as roaches were climbing off of my rented storage door and walking with me while I was moving my thing into the storage space. Otherwise, customer service was nice. But like any storage facility whether climate controlled or outside, does not seems like a good option to keep/store your belongings.

Cathie M. | First Impressions |
Clasificación:

Very good customer service

Ebony R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

onesha g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BRENDA W. | First Impressions |
Clasificación:

what is there to say. very convenient, staff was very helpful and friendly.

Elexcia S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Norm H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Robert S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tara H. | First Impressions |
Clasificación:

Your office staff are delightful! They could not have been any more friendly and helpful. And the facility is beautiful - cleanest storage facility I've ever seen.

Joey G. | Overall Experience |
Clasificación:

All of the staff were friendly and helpful

Johnnie S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lyndze J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Teana B. | First Impressions |
Clasificación:

Thank you.

Rosie M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Charles G. | First Impressions |
Clasificación:

Both the Manager and sales rep. We're very polite and very informative. I think they both do an excellent job, and you guys made an excellent choice by hiring them.

connie h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sanfy J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Reese F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Dwayne J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

NIKKI F. | Overall Experience |
Clasificación:

It truly was a pleasure storing my items at Uhual

London G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tushona M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

renee p. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Timishea L. | First Impressions |
Clasificación:

The men who were there at the time wasted my time by telling me my reservation wasn’t there based off only my last name and didn’t look it up by phone number which my reservation was under. So I wasted time money and was charged to keep the truck all because of your lazy employees

STEVEN M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sonya U. | First Impressions |
Clasificación:

Your staff members are not help whats so ever.very rude disrespectful..very lazy ppl...you need to watch your staff member better.

ELEANOR H. | First Impressions |
Clasificación:

The storage I was given had some locks on it then was given another one the key card didn't work the storage room alarm was going off when I opened up the door

Shekera R. | First Impressions |
Clasificación:

The customer service was great as well as the storage unit

Janett K. | First Impressions |
Clasificación:

The staff was very friendly and assisted me with all my needs, very satisfied

henry h. | Overall Experience |
Clasificación:

Thanks for the storage unit.

Jose G. | Overall Experience |
Clasificación:

Storage was ample and building was clean and nice. However, I think the bathroom could be easier to access from the inside. I found the Water fountain Spill water. Friendly staff.

Robert S. | Overall Experience |
Clasificación:

I liked it and the staff were very helpful

James B. | Overall Experience |
Clasificación:

We're supposed to have access to Inside Storage 24 hrs some occasions Im trying to get in & ALL doors were locked. One time Office was open, Worker outside & they made us wait to get inside access.

gloria m. | First Impressions |
Clasificación:

Good service

ELEANOR H. | First Impressions |
Clasificación:

The units surprisingly were nice easily to get to

Moneice R. | Overall Experience |
Clasificación:

I will use them again, if i ever need them, and i will also recommend them to my friends and family.

Laquina L. | First Impressions |
Clasificación:

Fast and easy

tiffany b. | Overall Experience |
Clasificación:

Being able to contact the actual location was a nightmare! You have to call, sit on hold for customer service to answer, and then they have to send a message to the location for a call back.

gloria g. | First Impressions |
Clasificación:

Great customer service!

Hunter A. | Overall Experience |
Clasificación:

Everything went smooth and staff very friendly and professional.

henry h. | First Impressions |
Clasificación:

They found an empty storage unit for me after they thought they were all full. Furniture is safe and hopefully we will be able to get it out within a short time.

Barbara M. | Overall Experience |
Clasificación:

Great people who work there

Watese W. | First Impressions |
Clasificación:

I wanted to hug the whole team for being so patient and understanding and assisting me in this stressful time. Lafayette Rd. Uhaul ROCKS !!!!

Mia B. | Overall Experience |
Clasificación:

The staff was friendly and super helpful when I rented the truck and every time I went to the storage facility!

Mia B. | First Impressions |
Clasificación:

The staff was very helpful and nice!

gbenga s. | First Impressions |
Clasificación:

Brilliant service response and customer relations.....great. and very clean storage and environment...

Lashanda B. | First Impressions |
Clasificación:

No comment

No se han enviado comentarios para esta ubicación.

Volver
arriba