Comentarios del cliente para U-Haul Moving & Storage of El Centro

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of El Centro

Grado total:

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JAMES B. en

Grado:

El cliente no dejó un comentario.

Juan B. en

Grado:

El cliente no dejó un comentario.

Adam J. en

Grado:

Really no improvement needed at all. The staff and facilities were exceptional. Staff attended to me right of way the day before to reserve the car dolly. I really appreciated that they went the extra mile to find the nearest car trailer, which was my fist choice, but was to far for me to travel. I settled for the car dolly. I guess if there was one thing to change would be to make sure car trailers were available to rent when needed. Next time I'll call with more time in advance. Thank you U-Haul for being there when needed.

James D. en

Grado:

Professional, outstanding service from both Tino and Christian. They were prompt and extremely professional. We used three U Haul locations for this move with a 15 ft box truck, transporter, and two other trailers. Everything went great with all the equipment and Uhaul stores. Thanks folks!!!

Reyanna C. en

Grado:

The employees were great! Very helpful and pleasant to work with for checking the vehicle out and back in. Great job guys!!

Ricardo M. en

Grado:

I liked

robin h. en

Grado:

The only semi-good thing we experienced was our countless interactions with our Roadside Assistance rep. whom we got VERY familiar with during our trip.

alejandro b. en

Grado:

Excellent service!! the person who helped us was helpful, very friendly and explained everything very well

alejandro b. en

Grado:

the person who helped us was helpful, very friendly and explained everything very well, no complaints!!

Manuel R. en

Grado:

Ayudaría mucho si abrieran una hora más temprano

BENJAMIN S. en

Grado:

Great customer service,couldn't have ask for more

AMELIA L. en

Grado:

El cliente no dejó un comentario.

Lizbeth C. en

Grado:

Everything and everyone was great

James D. en

Grado:

We've used this Uhaul location as our go to for 4 years and the service has always been OUTSTANDING and professional...thank you! They've recognized our need to safely transport our 70 Challenger and always accommodated our unique needs....thank you!

David d. en

Grado:

Uhaul corporation lies to their customers

WILLIAM M. en

Grado:

excellent service!

joseph t. en

Grado:

Three day after I drop of the rentals I get charged another amount that I had paid and was not in the agreement. Invoice states for an extra day which is not the case. I actually turned it in two days early!! This is not right and I will file a complaint!

Manuel R. en

Grado:

Ayudaría mucho sí abrieran a las 6:00

timothy allen w. en

Grado:

Keep up the good work !

Cynthia D. en

Grado:

El cliente no dejó un comentario.

EARL M. en

Grado:

El cliente no dejó un comentario.

Tatsuya K. en

Grado:

I reserve 26 feet track also I checked in two days before by internet. Jun 1 went this location but not 26 feet was available without any notice before. Finally I use 2 15 feet track This was worst experience also worst u-haul shop

Holly B. en

Grado:

El cliente no dejó un comentario.

brittany p. en

Grado:

Great service. Great prices.

Joann F. en

Grado:

Awesome service!

Cindy L. en

Grado:

El cliente no dejó un comentario.

RIGOBERTO P. en

Grado:

El cliente no dejó un comentario.

jennifer w. en

Grado:

El cliente no dejó un comentario.

adriana l. en

Grado:

Excellent customer service and very helpful

Manuel R. en

Grado:

Abrir más temprano ayudaría mucho

Andrea P. en

Grado:

I would never recommend uhaul to anyone. They recommended equipment that is way too big for my vehicle. The consequence of their recommendation is my transmission blew out. Then they try to cover their backsides and claim the initial weight they said was far less than what was actually stated. They also like to make claims that they spoke with me on the dispute then documented, even though I hadn't even received a phone nor voicemail. It's hard enough moving but to have your only vehicle out of commission and to have to call back every three days to see if it has been solved only to find out they falsely document conversations that never occurred adds ten times more stress to the situation. Do not rent from uhaul because it will be at the expense of you money, vehicle and time.

PEDRO M. en

Grado:

Not enough room choices and it’s hard to get to the room entrance.

lUIS P. en

Grado:

Excelente service at pickup great service at drop off. Courteous despite the client, or potential inquiring client, numbers awaiting.

francisco m. en

Grado:

El cliente no dejó un comentario.

Manuel R. en

Grado:

Abrir una hora más temprano sería de gran ayuda

Hector E. en

Grado:

Everything was good and expeditious.

Eden C. en

Grado:

Awesome

Ruben M. en

Grado:

El cliente no dejó un comentario.

Pablo A. en

Grado:

El cliente no dejó un comentario.

Leti M. en

Grado:

El cliente no dejó un comentario.

adalberto b. en

Grado:

Good service

alex q c. en

Grado:

Very professional service and employee was very knowledgeable and in and out really quick.

JOSE LOUIS B. en

Grado:

99.9% satisfied,unit are not fuel friendly

mike b. en

Grado:

very good no complaints.

Amber H. en

Grado:

El cliente no dejó un comentario.

Andrew R. en

Grado:

The staff was great, but the prices are misleading. Says $20 to rent a pick up but it somehow ends up being $50. Was not happy with that at all. I used 13 miles and put $10 in gas but they said I did not put enough gas so I got hit with an extra $7.50 fee. The company is sneaky. The only reason they get a 2 star from me is because the truck was clean, but other than that, I was unsatisfied and mad about the situation. Will not be using U-Haul again.

rangel o. en

Grado:

Indoor facility was clean, hallways well lighted. Never had a problem accessing my unit. Light inside the units would be good. Good storage experience. Thank you.

Yesenia R. en

Grado:

Friendly staff! Great customer service!

Jose S. en

Grado:

El cliente no dejó un comentario.

Cesar H. en

Grado:

Excellent customer service and extremely well organized. Picking up the trailer was a breeze.

Carlos M. en

Grado:

El cliente no dejó un comentario.

Enrique m. en

Grado:

It would be nice to have an extra hour of grace period before returning equipment in case a customer needs it to complete his move and not having to rent it another full day!

Margaret J. en

Grado:

El cliente no dejó un comentario.

alex j. en

Grado:

Your advertising is false you guys say it's 19.95 but when it's all said and done you're paying about a hundred bucks just to rent a truck for 20 bucks.

Larry R. en

Grado:

El cliente no dejó un comentario.

Melvin G M. en

Grado:

We were very disappointed that we had to drive 100 miles to pickup the truck. We expected Uhaul to have the truck available at the beginning of our trip. At the location that our reservation indicated as the pickup spot, quartzsite, az.

Sara C. en

Grado:

El cliente no dejó un comentario.

Tom S. en

Grado:

nothing

Tim B. en

Grado:

The staff is VERY friendly, knowledgeable, and helpful. He answered some questions I had that were not related to the truck rental, but related to another move we were looking in to. The truck was a bit dirty though.

william a. en

Grado:

none

jesus v. en

Grado:

Staff member was extremely helpful in making recommendations, very knowledgeable. Appreciate the assistance and time in explaining the proper use of the dolly we rented.

Gaston L. en

Grado:

everything was perfect thanks

jack h. en

Grado:

dna

Kenny P. en

Grado:

The only thing that I didn’t like is I told the guy to wait and before I got back he had already ran my girlfriends card. And I wanted to use another card. Other than that very friendly and helpful

Daniel W. en

Grado:

Everyone was awesome, I highly recommend this shop they are great.

Salvador A. en

Grado:

El cliente no dejó un comentario.

Alicia M. en

Grado:

Everything was amazing! Representatives were attentive and very nice! Both when i picked up and when I returned the truck.

APRIL R. en

Grado:

BAD BAD BAD! When I called to rent a truck/reserve it, I told the lady how much I had to load from my 1 bedroom apt. She assured me the size she reserved was large enough. When I had loaders trying to load the UHaul, IT WAS TOO SMALL! WAY too small!! I then had to return to Uhaul and get a trailer to pull behind with rest of my stuff. THEN, they only had a medium size one--not enough to hold my stuff!! I had to leave many things behind due to this!!!!

Dennis D. en

Grado:

There was only one employee working at location during picking up unit causing a longer wait then expected, second employee is needed.

Melvin G M. en

Grado:

Provide the equipment reserved on line to be at the locations specified in the reservation. This bit about having to go to some other location to pick up the equipment is totally unsatisfactory. I will not use U Haul again.

John M. en

Grado:

Great Staff.

Tom S. en

Grado:

great service

Uriel T. en

Grado:

One of the tires on the trailer has a bubble in it and looked very vulnerable to bursting. So the employee helping us was more than happy to provide us a new trailer. I would suggest regular check-ups on the equipment, especially the tires.

Tanya H. en

Grado:

Great friendly professional service. No complaints.

jesus h. en

Grado:

El cliente no dejó un comentario.

Radames A. en

Grado:

El cliente no dejó un comentario.

EDWARD G. en

Grado:

Make sure the call center knows what they are talking about I reserved a 26' a couple of days before I needed it I was informed only a 17' was available only I asked if the ramp was just as wide as the 26' they said yes well the employee at the U haul measured the ramp for me and it was 3.5 inches shorter the ramp for the 26' is wider I needed it to move my stuff from the county Fair for my business. The employee went out of his way and attached a trailer hopefully to make a different from 26' to 17 ' . I really thank that employee for helping me out but disappointed in the call center.

JACINTO CRUZ J. en

Grado:

Your region answers the phone, instead of the local office. But I completely understand, they're very busy helping the walkup, and getting the reservations connected to the incoming clients to their rental vehicle!

Danny P. en

Grado:

El cliente no dejó un comentario.

arlene h. en

Grado:

They are perfect the way they are.

mark c. en

Grado:

Augistin was fantastic. We just made it across the border after crashing in Mexico and my wife breaking her ankle. He helped me get a truck to get the bikes and her home and went above and beyond to make it possible to load the bikes.

doris c. en

Grado:

Me gusta tratar con ellos.

GUSTAVO G. en

Grado:

Agustin and his staff are wonderful to work with.

rosie e. en

Grado:

Have more appliance dollies.

Mary T. en

Grado:

El cliente no dejó un comentario.

GUADALUPE S. en

Grado:

El cliente no dejó un comentario.

Elizabeth S. en

Grado:

El cliente no dejó un comentario.

Monica P. en

Grado:

Customer service is always professional.

Crystal a. en

Grado:

Thank you guys for the great experience. Super easy and fast service. Mario assisted me and delivered excellent customer service. Greatly appreciated!

Daniel Y. en

Grado:

El cliente no dejó un comentario.

CONNIE P. en

Grado:

uhaul dies not honor their prices, and over charge at the end

Marlene L. en

Grado:

Nothing the guy that helped me out was great

DANIEL M. en

Grado:

All good,

ramon l. en

Grado:

El cliente no dejó un comentario.

EDWARD G. en

Grado:

Just keep being friendly and always smiling

Dennis D. en

Grado:

El cliente no dejó un comentario.

Daniel U. en

Grado:

The staff is friendly and helpful, speedy with pickup and delivery. Very satisfied

Rosalia L. en

Grado:

No need for improvement. I have been going there for over 10- years.

Diana L. en

Grado:

El cliente no dejó un comentario.

aaron v. en

Grado:

The gentleman was amazingly fast, respectful and even he calmed me down with encouraging words because my car broke down at that city I am really appreciated.

rhonda b. en

Grado:

Everything was perfect in and out in no time

Tyler P. en

Grado:

The sales rep was very friendly and knowledgeable, I will always come here.

SCOTT T B. en

Grado:

You Uhaul charged my credit card three times for my equipment. Help me please. Scott Berry drsberrydmd@yahoo.com

Gustavo E. en

Grado:

Your service and customer attention is excelent!! Thank you.

julian v. en

Grado:

I'm really satisfied with the staff and management. The manager really took his time to help me out to find the correct equipment for my need. I'm really amazed how the manager even went out the store to take measurements of the equipment and explained me how the equipment was the appropriate for my move. Overall is the best customer service place I've been.

MARTHA H. en

Grado:

Excellent staff and clean gacility

Gustavo F. en

Grado:

Good.

Guy F. en

Grado:

Luis Moreno was very attentive to my situation, and I do appreciate it.

Melvin S. en

Grado:

Manager and Erik very helpful

doris c. en

Grado:

Buena atención al público Gracias

Mariana J. en

Grado:

Agustin was amazing helping menout every step of the way with my storage needs, you need more employees like him

Brent B. en

Grado:

Would be great to have 24 hour access or at least later access. Not everyone works 9-5. I found hours to be my only issue at times.

christopher m. en

Grado:

Great employees, very helpful. Wish the facility allowed after hours access like other uhaul facilities, otherwise was a great experience!

Oscar R. en

Grado:

Good customer service...

BOB M. en

Grado:

good use of old truck boxes. just a but expensive though.

diana p. en

Grado:

Helpful staff

Morgan G. en

Grado:

The guys working were Always so kind and helpful!

KYLE M. en

Grado:

Very helpfull staff

Gary W. en

Grado:

I rented a 10 foot truck. 24 hours. I get there This rude punk.Tells me to shut up calls manager. Gives me a 24ft. So I store the stuff there.can’t afford it. You sell everything and I owe you 1000.

chantel m. en

Grado:

My storage was broken into and I was unable to get back anything that was stolen. Surveillance is a must if it is not gated and secured.