Customer Reviews for U-Haul Moving & Storage of El Cajon

6789 comentarios

1186 E Main   El Cajon, CA 92021
(W Of 2nd)

(619) 442-3483

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(619) 442-3483

1186 E Main
El Cajon, CA 92021
(W Of 2nd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Perla L. 
Clasificación:
5.0

El cliente no dejó un comentario.

robin J. 
Clasificación:
4.0

The staff at this location were very nice and helpful. Dropping off the truck was not a painful experience.

Gary L. 
Clasificación:
5.0

You are doing great job

JOSEPH A. 
Clasificación:
5.0

Pick up was very smooth and fast.

LYNN J. 
Clasificación:
3.0

I drove 46 miles in the pickup truck. I had put in 2 gallons of gas. The site says they put in 2 gallons of gas as well. I find it hard to believe that a pickup truck only got 10 miles a gallon.

KIMBERLY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah W. 
Clasificación:
5.0

Excellent very professional service attendant was waiting in service drop off. Was done in minutes ..

ROBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

August C. 
Clasificación:
5.0

Ease of check in after a long trip was appreciated.

FREDRICK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sue B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DARYL A. 
Clasificación:
5.0

No improvement needed.

Richard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

the truck was broom swept and therefore "clean" however the walls were very dirty and I was concerned that my furniture would be ruined

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
4.0

Same as above. A spare tire when traveling in remote areas.

Thomas M. 
Clasificación:
5.0

I like the pill in, they hook it up right, and of you go way with a trailer.

CLAYTON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NISHWAN J. 
Clasificación:
4.0

Spray freshener in cab and or Lysol to eliminate smoke odors.

LAURA H. 
Clasificación:
3.0

When I return the pick up truck..the clerk who did my invoice charge me rental for two days. I was tired and just wanted to get home. Luckily I checked the invoice and went back to have it corrected and get a refund.

NORMA F. 
Clasificación:
4.0

Get rid of the Homeless that is hanging around the front and back of your location. The trash etc makes some customers go somewhere else!

STEVEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALENCIA L. 
Clasificación:
4.0

The transmission on the truck needed servicing and overheated on the move. The employees need an attitude adjustment - without customers, they got no job . . .

Janet L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAIN H. 
Clasificación:
5.0

Everything was a good experience.

SHIRLEY C. 
Clasificación:
1.0

Person who hooked us up and took care of us purposely kept us from checking running lights and blinkers. We didn't know we didn't have these until that evening when we got pulled over. We ended up having to add 2 days to our trip and pay for 2 hotel rooms because we couldn't drive at night. It was NOT my vehicle as we checked all the possible problems and my vehicle was fine. However, upon pulling the uhaul plug out to examine it we saw the one of the pins was only half there which was the reason for the issue. Underhanded and wrong on their part!

KATHY L. 
Clasificación:
5.0

Great people at this location.

JAMES F. 
Clasificación:
5.0

Everything was great.*****

FREDERICK K. 
Clasificación:
3.0

I give the store an "average" three stars because there were several homeless people on bicycles "camped out" in front of the store (on the property) which does not help the store's appearance. Other than this, the employees were great.

CRAIG T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARLITO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERANDA D. 
Clasificación:
5.0

When I picked up Your whole crew at this office is very knowledgeable starting with the young attractive black lady at the front counter to your outside crew, the longer haired guy with tattoos, helping him was a Filipino young man. Very respectable On the return AGAIN no lack of service. I was greeted by the same two guys and one other Mexican guy with shades, this guy capped offf the experience by having me in and out in less than 5 minutes, he couldn't physically give me my receipt but he could print from his handheld and when I went into the office, my receipt was handed to me by a young lady with several tattoos that looked GREAT on her.. as I walked back to my truck I noticed other employees in the yard that I didn't get the pleasure to work with, helping other people. Overall this Manager at this location should be VERY PROUD Vinny 619-884-3422

VINCENT E. 
Clasificación:
5.0

The check-in and checkout process was quick. Excellent customer service. Keep up the good work!

LASHONDA C. 
Clasificación:
5.0

Excellent customer service!!!!

FRANCES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
5.0

I find the receipt confusing to understand

Serene P. 
Clasificación:
5.0

Hallelujah

KEVIN S. 
Clasificación:
5.0

Ordered online last minute emergency? Needed tow dolly bad to rescue car 100 miles away ? Everyone from front desk to guys outside and manager helped to get me going quick and fast ? All were great !!!! Cars home will do repair myself and all is well ! Thanks U-HAUL East Main El Cajon

CHARLES P. 
Clasificación:
1.0

The Lakeside drop off location did not take the trailer. He send me to another location 3 miles away and the second location did not accept trailer and he said take it to some other place. I was driving around the town to find a place to return. I finally dropped off in El cajon location.

EDMOND S. 
Clasificación:
5.0

.

SURYAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
5.0

Good Service! I was late getting back, But the return check-in was no problem.

Lewis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUGH F. 
Clasificación:
5.0

My reservation got moved over 2 1/2 hours away. Not the locations fault. Uhaul needs more equipment

JODI B. 
Clasificación:
5.0

What a pleasant bunch of people you have working there. They were all so nice and helpful. Gracias.

ROBERT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy P. 
Clasificación:
5.0

A very professionally-run organization, from my perspective as a (retired) director of quality.

CHARLES C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

BLANCHE P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEEVEN E. 
Clasificación:
5.0

Only complaint I have with Uhaul Service is not enough Customer Service agents to take calls. You require we call 24 hours in advance to have access to the Ubox...holding anywhere from 55 minutes to 2 hrs 10 minutes is absolutely unacceptable and inconvenient. I cannot understand how such a large corporation would not address this issue immediately. Dealt with this for 6 MONTHS...EVERY SINGLE CALL. Emptied my Ubox today, so no longer an issue for me. Staff at your facilities take a lot of flack that is NOT their fault. Heard many of your staff being fussed at regarding inability to get in touch without a ridiculously long wait/ hold in calling in. God bless them...never heard a one of them loose their temper.

Linda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahmoud P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NILS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZONYA B. 
Clasificación:
5.0

The computer program was having issues and slowed down the process. It changed the pickup time from 2pm to 1 pm. Since we returned a day early it wasn't an issue. The associate at the counter was very helpful and friendly.

JOAN S. 
Clasificación:
5.0

So grateful for the fast and efficient check out process with the crew!

Sharmin T. 
Clasificación:
2.0

There was only one girl working the Counter and she was complaining the whole time! That she had been so busy she hasn't had time to eat because she's working with all new people that don't know how to work the computers yet. And was upset because her Energy drink was sugar-free.

JOSHUA L. 
Clasificación:
5.0

just keep it up

GEORGE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth K. 
Clasificación:
5.0

Nice employees, quick and efficient

RICHARD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MELISSA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

Fix the central call center. Terrible. Long, long hold times. The local office great, but if you bounce to the call center, just hang up and call back.

DONALD M. 
Clasificación:
5.0

My experience was flawless. All the gentlemen that helped us were polite and helpful

KAREN L. 
Clasificación:
3.0

Vacuuming the interior seats. There was dog hair all over the seats

Ronall M. 
Clasificación:
5.0

Everything thing was fine thank you.

DEIDRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON P. 
Clasificación:
5.0

Wipe down the front of the cargo van it smelled and the steering wheel was dirty.

ROSIE J. 
Clasificación:
5.0

Continue the way you are...it is excellent. Thanks

GLADYS J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melissa G. 
Clasificación:
5.0

My only concern was that I wasn't able to confirm availability until the day before we needed a one-way trailer for a 600 mile move. It eventually worked out fine, the trailer was great, and the service was very fast and thorough for check out

SUZANNE A. 
Clasificación:
1.0

Had to talk to 3 different employees to discuss transporting a 2003 Ford F150, 2 door EXTRA CAB with a 6 foot bed. I get to where my truck is located, 360 miles from home, to find out the truck will not safely fit. All three have no clue to what their equipment can handle, including the store manager! The only positive that came out of doing business with U-haul is that, through my disappointment with them, I have discovered other companies that can get a job done RIGHT!

JASON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELYN Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS Y. 
Clasificación:
5.0

Great service

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

NAHRAIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna M. 
Clasificación:
5.0

Excellent service

FIRAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALENCIA L. 
Clasificación:
5.0

Super easy and we were ready to go. Great experience!

ANGELICA C. 
Clasificación:
5.0

Great customer service.

ROBERT P. 
Clasificación:
5.0

I was able to reserve a specialized trailer for my job, I completed the paperwork on line, picking up the trailer only took a few minutes and dropping off the trailer was even quicker. Your crew was very profession and did a great job.

CHRISTOPHER W. 
Clasificación:
5.0

The person who helped me when I picked up the truck, and another when I bought something in another day, could have been nicer, she was either in a bad mood or it could be she just rude all the time. The people who were there on Monday when I took back the truck, were amazing, friendly, so because of them I will be back to this location when I move again!

DONALENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTY E. 
Clasificación:
3.0

Maintenance on the vehicles needs to be done more often & more throughly. The pickup truck had a dirty bed and smelled like something dead & like farm animal feces. Also the truck was pulling to the right and caused us to have an accident with a full load in the back. Now the truck is in the tow lot, full of my stuff that I am Unable to access :(

BETHANY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan E. 
Clasificación:
5.0

Nice people and clean facility.

MARY-BETH M. 
Clasificación:
4.0

When I left with the trailer all the lights worked . As soon as we got on the the road noticed the right side light wasn't working

RYAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON P. 
Clasificación:
5.0

My experience renting a unit was excellent. The person in charge, Priscilla was very knowledgeable and friendly. I would definitely refer this facility to my family and friends.

Bobbie K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven N.  |  Online Move In 
Clasificación:
5.0

The staff at the El Cajon Main Street location were so kind and helpful; they treated me as if I were their own grandmother. I felt very well taken care of. The staff was knowledgeable, creative in problem solving, and generous with their time and efforts. Thank you El Cajon staff!!

tamara l.  |  Overall Experience 
Clasificación:
1.0

Did not like location. I didn't feel safe going in and out of storage due to druggies staying in their unit.

Regina b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rachel h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna P.  |  First Impressions 
Clasificación:
4.0

Thank you! Everything was just fine! If I ever need your service again I will be back! ¡Gracias de nuevo!

DEBORAH F.  |  Overall Experience 
Clasificación:
5.0

I have great experience with people who work there when I needed to rent a u-haul van and getting a storage. Very happy customer!

Elisabeth S.  |  Online Move In 
Clasificación:
5.0

The staff is well trained. Answered all my questions. They above and beyond to make me  Thank you U HAUL for being there for me. GREAT STAFF - It was a pleasure doing business with you. Customer for life.

Leonard g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Felecia V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge S.  |  First Impressions 
Clasificación:
4.0

Reliable place

DUSTIN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

diane S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Felecia V.  |  First Impressions 
Clasificación:
5.0

I hope we do have security guard at night time specially closing time

rolly D.  |  First Impressions 
Clasificación:
5.0

Had a good experience working with this Facility and I really like the people they are very accommodating and if I ever need them again I definitely will use them I appreciate all the staff.

Dona R.  |  Overall Experience 
Clasificación:
5.0

Priscilla is awesome... All employees very Nice

Cherie B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia L.  |  First Impressions 
Clasificación:
5.0

Everyone very nice

Rosetta S.  |  First Impressions 
Clasificación:
5.0

They were very kind and helpful! I would recommend this place to others as well!

christian ivan l.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Laura Y.  |  Overall Experience 
Clasificación:
4.0

the storage rooms are not lit and there is no electricity in them But I understand you have reasons for doing that I had a few problems with access card as it stopped working But I guess the cause was my cell phone or some other demagnetizing source. Overall a great experience and great to be close to the best sourse of rental trucks!!! thank you

Robert D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea F.  |  First Impressions 
Clasificación:
2.0

AWESOME storage and customer service. Just wouldn't recommend, because if the area. Those sleeping outside, homelessness and those trying to get inside. Due to the homelessness and since it's not gated, I decided to leave to another place like Public Storage. You have amazing prices and good storage customer service, Just not as safe for customers at this location. My wife could not come by after work or when it gets closer to the evening. Even during the day there were homeless people in the area trying to get into the place without a key when the doors slide open.

Victor B.  |  Overall Experience 
Clasificación:
4.0

Your website should inform people about the moving stairs to access their unit,

Marilyn a.  |  First Impressions 
Clasificación:
4.0

Gave us prompt service, right at closing time.

Michael T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

April E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennie p.  |  First Impressions 
Clasificación:
5.0

Excellent customer service. The place was clean, organized, and smelled good too. Very pleased I chose this location.

PEGGY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F.  |  Overall Experience 
Clasificación:
5.0

The staff is really nice and cares about the hardships of the customers. I genuinely felt like everyone here was my friend. Now I have my own apartment

Mary M.  |  Overall Experience 
Clasificación:
5.0

Amazing customer service!

JEFF H.  |  First Impressions 
Clasificación:
3.0

easy online rental would be the best thing about the storage,

Michele A.  |  Online Move In 
Clasificación:
5.0

They are a great team 'thank you very much to each of the people who work there ...

Luis M.  |  First Impressions 
Clasificación:
5.0

I honestly dreaded the whole part of getting it set up and all the admin fun. I was literally pleasantly surprised at how quick it went and the customer service provided. My expectations were exceeded tremendously. I have been in other facilities and it felt like the pain of going to the DMV. Not here. A great helpful staff that honestly made this as painless as possible. Great team.

Chad L.  |  First Impressions 
Clasificación:
5.0

Just wish it was in a nicer area.

Noe R.  |  First Impressions 
Clasificación:
5.0

I am so grateful to UHaul (El Cajon, CA). During the pandemic I was without work and thought I had lost everything in my storage due to not being able to pay the monthly fee. I got so behind that I just assumed my things were already auctioned off. Instead, we were offered the deal of a lifetime, pay $100 and we could empty our storage. I was almost $900 in the hole and they just wrote the rest off. I couldn't believe it. THANK YOU SO MUCH!!

April S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria F.  |  Overall Experience 
Clasificación:
5.0

Great place and staff. Thank you!

Tim T.  |  Overall Experience 
Clasificación:
4.0

Everything and everyone were very helpful the only think was my excess code doesnt work

Gregory m.  |  Online Move In 
Clasificación:
5.0

I have ebted units at this location several times over the last 20 years and have always been very happy to be a customer. The staff have always treated me with kindness and respect. Very satisfied.

sharon f.  |  Overall Experience 
Clasificación:
5.0

The staff were very friendly and very accommodating to our very unpredictable moving schedule.

Drew L.  |  First Impressions 
Clasificación:
4.0

it just took to long to get check in and to check out. other than that I really like U-Haul and I will tell my family and friends.

Louis B.  |  First Impressions 
Clasificación:
5.0

You guys are awesome!

christian ivan l.  |  Overall Experience 
Clasificación:
5.0

The lady working there she is so nice in she help

Huda P.  |  First Impressions 
Clasificación:
5.0

I needed to change storage size and they where very helpful with that

anitra h.  |  First Impressions 
Clasificación:
5.0

Gracias

james h.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service from Pricilla. She has been of great help during the tip I held a storage and when renting a truck to move it out.

Sandra P.  |  Overall Experience 
Clasificación:
3.0

It was not truly secure, which is why I left and went with a different storage facility. The was people leaving in different storage units and lurking around outside no matter the day or time.

JULIET G.  |  Overall Experience 
Clasificación:
5.0

The staff was all very friendly and helpful.

Antionette L.  |  First Impressions 
Clasificación:
5.0

The customer service at this location is the best. All the associates working here went over and above to help me with truck rental and storage.

Terri A.  |  First Impressions 
Clasificación:
1.0

Unit across from ours was being lived out of, notified uhaul & they noted the account but said a lot of people live out of theirs in that facility. Homeless everywhere & human feces in parkinglot.

Michael M.  |  Overall Experience 
Clasificación:
5.0

U do need air conditioning . It's hot in there.

Senaida W.  |  Overall Experience 
Clasificación:
4.0

Waiting promised shipment of Sword.

CLAYTON S.  |  Overall Experience 
Clasificación:
5.0

So polite, helpful, and they know their business. Excellent.

deborah p.  |  Overall Experience 
Clasificación:
5.0

I have been to this s storage many times. This move the service has been so very good. I have a handicapped daughter and each time I have purchased items they carry them out to the car.

ELLEN p.  |  First Impressions 
Clasificación:
5.0

Abraham was very helpful after my bad experience speaking to reservations. He made me believe in UHaul again. GET RID OF APP!! And reservation dude..

April S.  |  First Impressions 
Clasificación:
5.0

Everyone is so nice and friendly

lisa c.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Faaalo L.  |  First Impressions 
Clasificación:
1.0

There is a large homeless population that has access to this facility making it very scary for me to continue to do business here or maintain a storage unit. The staff is extremely rude and pay no att

MARIANNE B.  |  Overall Experience 
Clasificación:
4.0

Gracias

Caylee B.  |  First Impressions 
Clasificación:
5.0

The employees here have always been knowledgeable and nice even though it always seems to be quite busy.

Leslie D.  |  First Impressions 
Clasificación:
1.0

Charged my debit card twice.

Robert B.  |  First Impressions 
Clasificación:
4.0

I done biz at this location for years

George F.  |  Overall Experience 
Clasificación:
3.0

It was super easy to access our pods. The only reason for the average rating is because one of the pods' lock broke and it was obvious that it opened up and stuff had to be put back inside.

Michelle H.  |  Overall Experience 
Clasificación:
5.0

I received very good service and appreciate the use of the room and will definitely use them in the future if needed

patrick e.  |  Overall Experience 
Clasificación:
5.0

Best security I've ever seen in a storage facility (and I have used a lot over the years). People were friendly, helpful, understanding, swift. Highly recommend!

Tasha K. | Reservación
No se han enviado comentarios para esta ubicación.

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