El cliente no dejó un comentario.RANDEL L.
Customer Reviews for U-Haul Moving & Storage of El Cajon
El Cajon, CA 92021
(W Of 2nd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.TANIS J.
Staff was great, very friendly and fast and efficient drop off! Very pleased with both locations.Jon S.
El cliente no dejó un comentario.Stephanie J.
Super fast and easy to rent a uhaul truck at this location. Employees are all very nice and helpful especially the young lady who helped us with our reservation. Excellent customer service thank you.SOLEMIA D.
Owner was very nice and check in was smooth. My truck had something wrong with the gas tank that would kick the pump off as if it was full all the time. The only way to put gas in was to hold the handle down barely and trickle it in, so it took approx 30-40 minutes to load the tank. It was a long drive and this added almost two hours to my day, it was ridiculous and I'm very unhappy about it.Miles H.
El cliente no dejó un comentario.JOHN M.
Customer service here is top notch! Truck was super cleanKENNETH P.
El cliente no dejó un comentario.Gloria S.
El cliente no dejó un comentario.RANI A.
El cliente no dejó un comentario.SATER T.
When a customer signs up for a certain location and there's a reason for that. Shouldn't say yes you have the equipment and then call the night before and tell the customer you've changed the location that really sucked.CHERYL N.
El cliente no dejó un comentario.Lawrence V.
Electrical system (connector to vehicle) had broken wires. So lights weren't working. Had to wait over an hour for repairs to be done. Do things not get checked out before they are rented out ?MICHAEL S.
Use high quality masks to prevent spread of viruses. Vaccines are always out of date as soon as they are made and will never protect people against new variants. Masks protect people from all viruses, including new ones. Anyone who thinks vaccines will protect them from all viruses and variants is immune to logic.Keith D.
U-Haul is my go company for trailer rental strongly recommend.FABRICIO M.
Absolutely awesome. I pulled up to return the trailer, didn't even wait a minute before being promptly assisted by an employee who removed the trailer. No paperwork necessary. Best drop off experience ever!John D.
The light wasn't workingAHMED S.
El cliente no dejó un comentario.Sarah L.
I needed to extend my contract and could not get through on the phone or online. Had to drive over and tell them. They were busy and apologized, but it needs to be easier to get throughBarbara T.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.MICHAEL S.
They made it a very easy process, from the pick up to the drop off, and the staff are very courteous, so overall fantastic customer service!KATHRYN A.
El cliente no dejó un comentario.SCOTT E.
My experience was terrible and frankly I will never use Uhaul again. Every step something went wrong and nobody could rectify the situation. The number of mistakes were astounding and I've honestly never had a worse experience in my life dealing with a company. I encourage whoever is reading this to reach out to me and listen to my story. I'm not afraid to share it.Daniel Z.
I ordered a 24' truck at one location, had to pick the truck up at a different location with over a month reservation, and my 24' truck was a 20' truck which didn't have all the room I needed. Why was my order changed.. Now I have to buy another bbq, rug and few other items that couldn't fit in the smaller truck. The truck was going to be dropped off at Oatman Highway location. I called their and they said they don't take drop offs, they are basically closed. I went to the courtwright location in Arizona and he told me I should have called a numer to request a drop off? Called someone and told me I had to drop it off at a different location without signs.. This is after the truck was already filled up with gas. Nobody wanted your truck. No location was given as a drop off. I got a smaller truck than ordered. Big D's was nice, just never heard of them, and courtwright location wanted nothing to do with your truck.MARK K.
Storage is clean. Some of the staff our friendly. But when i called to reserve a 10" foot truck and auto transport she's over chanrging me. For the equipment rent shes charging me for almost $800 one way. But when i called the uhaul office they only charge me for $514 for everything. I got lots of experience at uhaul offices in just one day. 3 different locations. The uhaul main office when she called me she asked me why they over charging me. I dont have answers to give her but then i cancelled those reservation that is overcharging me.JANCENLY E. | Overall Experience
could have been cleaner . Staff were friendlyWILLIAM W.
El cliente no dejó un comentario.DARIN S.
I am unhappy with the additional charge. When i picked up the trailer i was told to have it back on Monday but i did not notice the 7am time frame. I was not able to pick it up at 7 am even though I was at the Uhaul at 6:30. I find the tolerance one way. You can be late but charge if the customer is not precise. Again I should have checked closer on the contract. i recommend you put the return time in BOLD.Dave H.
El cliente no dejó un comentario.KEITH M.
El cliente no dejó un comentario.DAVID N.
Manager Mark Arias and his staff were professional, helpful, and willing to take the time to help meet both my Ubox rental and shipping needs. A shout out to Scott for his help in getting us squared away for the Ubox rental. Highly recommend this location.ROBERT F.
El cliente no dejó un comentario.MANUEL C.
El cliente no dejó un comentario.TIMOTHY V.
All was GreatJOSE C.
The men working the counter were not friendly and did not allow my husband to use the restroom. He had to walk 2 blocks to find a bathroom. The truck was dirty inside and out. Potato chips in the drink holder.GLENN G.
Great serviceGILBERT S.
El cliente no dejó un comentario.Christopher G.
El cliente no dejó un comentario.EDWARD L.
El cliente no dejó un comentario.JOSHUA M.
The morning crew was exceptional today. Very professional, quick, so helpful and their hard work showed!Robert W.
Customer service was excellent! Staff are very nice. I expected that the van was full tank but its not. So that customer will know how much gas they will put in. I got the van less than a half tank of gas.JANCENLYESTEPHAN E.
Great job David Ryan an presillaALEXANDER R.
Everyone at this location was so helpful and friendly! Truly appreciate the kindness, made our move and pick up smooth and easy.Sherry V.
Did not receive any information in regard to the gas or contract. Over filled gas tank and did not receive any compensation. Hard to work withEric P.
El cliente no dejó un comentario.Ryan R. | Overall Experience
Nothing that I can think now thankshector T.
El cliente no dejó un comentario.JAMIL F.
El cliente no dejó un comentario.diane S. | Overall Experience
El cliente no dejó un comentario.James G.
I walked in to the ElCajon retail store 6/21 to reserve a truck for 6/24 & 6/25 and stated I needed to pick up the truck at 7:00AM on 6/24 because I needed to get an early start on our move. Later 6/21 I got a text that said I would soon receive a call but never did. On 6/22 I got a text telling me res confirmed for 6/23-6/25 ( incorrect!) to pick up the truck on ElCajon rd. This is a liquor store that doesn't open until 10:00AM. I called UHaul that morning, spoke with Don and asked to be moved back to retail store for 7:00 and to correct dates. Then received a text confirming 7:00 at Main st but noticed later in afternoon dates were still wrong. Called U Haul again, spoke to Don AGAIN and had dates changed to 6/24 & 6/25. I didn't notice until I started my round trip drive with a fully loaded truck to San Fernando valley n of LA that the cab smelled like vomit! Someone had gotten sick in that truck. On the passenger floor you can smell bleach from a cleaning but the vomit smell comes through - especially bad when you crack open the window as the smell vents up to the open window right past your face. Consequently the entire trip was with window closed. The truck also has a bad exhaust leak right behind the cab.BRIAN K.
Not have charged so much for a local rentalSONIA L.
El cliente no dejó un comentario.ROGER C.
El cliente no dejó un comentario.Loletta E.
DON'T USE U-BOX! There are a lot of similar options out there. I went with what I thought was the best value (U-Box) based on my good experiences renting trucks and trailers from U-Haul in the past. The only thing that happened according to plan was the delivery of 3 boxes to my home and loading them (by my son-in-law and myself). After that it was like the boxes and my contents went into a "black hole"! The agreed upon pick up date of the boxes from my home for shipping was missed which caused an unauthorized change to my "guaranteed delivery date". I later found out the the actual transport of my stuff was done by a third party moving company (not U-Haul) and they picked the boxes up from U-Haul later than expected, thus potentially delaying the delivery further. All the planning I did to make sure there would be enough help at the other end of the cross-country move for unloading was worthless. I had to extend hotel reservations, change airline reservations, etc. Probably the most frustrating thing was that U-Haul had NO IDEA WHERE MY STUFF WAS after it was picked up by the third-party carrier. They couldn't (or wouldn't) tell me who the actual transporting company was so I could try to track the boxes and verify when they would arrive at the destination myself. In the end, everything turned out OK. My daughter, son-in-law and two granddaughters are settling into their new home. In hind-sight, I should have paid a little more for a professional moving company to pack, load, move and deliver everything. And my advise to U-Haul is continue what you do well (rent equipment) and stay out of the moving business!Joseph S.
Cab was dirtyVICTORIA Y.
El cliente no dejó un comentario.NOREEN B.
El cliente no dejó un comentario.ANNA C. | Overall Experience
El cliente no dejó un comentario.JANETTE B.
excellent service at both sites.DONALD A.
The tire sensor was not working. They knew we had a long out of state trip and I would have thought they would have double checked the equipment better.LISA LEE B.
If the customer makes a reservation the equipment should be there at the agreed upon time. In my case it was not and I was forced to come back later and take a different piece of equipment.PETER P.
El cliente no dejó un comentario.JAIME S.
El cliente no dejó un comentario.REMY B.
El cliente no dejó un comentario.Adrian V.
It's not user friendly when you have to go up stairs. They are not hand truck friendly. It's pathetic!!!scott h. | First Impressions
The storage is a maze. Going up the stairs was a nightmare with heavy items because of the style of stairs. It was a magnet for the homeless. It is a MESS!!!Scott H.
I was pleased. I keep going back.MITCHELL G.
nothing needed ,It was cool.WILLIE N.
El cliente no dejó un comentario.FRANK R.
El cliente no dejó un comentario.Amber H.
El cliente no dejó un comentario.Perla L.
El cliente no dejó un comentario.robin J.
The staff at this location were very nice and helpful. Dropping off the truck was not a painful experience.Gary L.
You are doing great jobJOSEPH A.
Pick up was very smooth and fast.LYNN J.
I drove 46 miles in the pickup truck. I had put in 2 gallons of gas. The site says they put in 2 gallons of gas as well. I find it hard to believe that a pickup truck only got 10 miles a gallon.KIMBERLY H.
El cliente no dejó un comentario.Sarah W.
Excellent very professional service attendant was waiting in service drop off. Was done in minutes ..ROBERT A.
El cliente no dejó un comentario.CYNTHIA M.
El cliente no dejó un comentario.August C.
Ease of check in after a long trip was appreciated.FREDRICK L.
El cliente no dejó un comentario.RICHARD S.
El cliente no dejó un comentario.Sue B.
El cliente no dejó un comentario.DARYL A.
No improvement needed.Richard E.
El cliente no dejó un comentario.Paul G.
the truck was broom swept and therefore "clean" however the walls were very dirty and I was concerned that my furniture would be ruinedJAMES R.
El cliente no dejó un comentario.CHRISTOPHER O.
El cliente no dejó un comentario.Richard G.
Same as above. A spare tire when traveling in remote areas.Thomas M.
I like the pill in, they hook it up right, and of you go way with a trailer.CLAYTON B.
El cliente no dejó un comentario.ROBERT R.
El cliente no dejó un comentario.NISHWAN J.
Spray freshener in cab and or Lysol to eliminate smoke odors.LAURA H.
When I return the pick up truck..the clerk who did my invoice charge me rental for two days. I was tired and just wanted to get home. Luckily I checked the invoice and went back to have it corrected and get a refund.NORMA F.
Get rid of the Homeless that is hanging around the front and back of your location. The trash etc makes some customers go somewhere else!STEVEN H.
El cliente no dejó un comentario.Alan L.
El cliente no dejó un comentario.DANIEL C.
El cliente no dejó un comentario.VALENCIA L.
The transmission on the truck needed servicing and overheated on the move. The employees need an attitude adjustment - without customers, they got no job . . .Janet L.
El cliente no dejó un comentario.ALAIN H.
Everything was a good experience.SHIRLEY C.
Person who hooked us up and took care of us purposely kept us from checking running lights and blinkers. We didn't know we didn't have these until that evening when we got pulled over. We ended up having to add 2 days to our trip and pay for 2 hotel rooms because we couldn't drive at night. It was NOT my vehicle as we checked all the possible problems and my vehicle was fine. However, upon pulling the uhaul plug out to examine it we saw the one of the pins was only half there which was the reason for the issue. Underhanded and wrong on their part!KATHY L.
El cliente no dejó un comentario.BLANCHE P. | First Impressions
El cliente no dejó un comentario.KIMBERLY A. | First Impressions
El cliente no dejó un comentario.Mahmoud P. | First Impressions
El cliente no dejó un comentario.EVELYN Z. | First Impressions
El cliente no dejó un comentario.Suzanne E. | First Impressions
My experience renting a unit was excellent. The person in charge, Priscilla was very knowledgeable and friendly. I would definitely refer this facility to my family and friends.Bobbie K. | First Impressions
El cliente no dejó un comentario.Steven N. | Online Move In
The staff at the El Cajon Main Street location were so kind and helpful; they treated me as if I were their own grandmother. I felt very well taken care of. The staff was knowledgeable, creative in problem solving, and generous with their time and efforts. Thank you El Cajon staff!!tamara l. | Overall Experience
Did not like location. I didn't feel safe going in and out of storage due to druggies staying in their unit.Regina b. | Overall Experience
El cliente no dejó un comentario.Andrew M. | First Impressions
El cliente no dejó un comentario.rachel h. | First Impressions
El cliente no dejó un comentario.Donna P. | First Impressions
Thank you! Everything was just fine! If I ever need your service again I will be back! ¡Gracias de nuevo!DEBORAH F. | Overall Experience
I have great experience with people who work there when I needed to rent a u-haul van and getting a storage. Very happy customer!Elisabeth S. | Online Move In
The staff is well trained. Answered all my questions. They above and beyond to make me Thank you U HAUL for being there for me. GREAT STAFF - It was a pleasure doing business with you. Customer for life.Leonard g. | First Impressions
El cliente no dejó un comentario.Felecia V. | Overall Experience
El cliente no dejó un comentario.Jorge S. | First Impressions
Reliable placeDUSTIN H. | First Impressions
El cliente no dejó un comentario.diane S. | First Impressions
El cliente no dejó un comentario.Felecia V. | First Impressions
I hope we do have security guard at night time specially closing timerolly D. | First Impressions
Had a good experience working with this Facility and I really like the people they are very accommodating and if I ever need them again I definitely will use them I appreciate all the staff.Dona R. | Overall Experience
Priscilla is awesome... All employees very NiceCherie B. | First Impressions
El cliente no dejó un comentario.Patricia L. | First Impressions
Everyone very niceRosetta S. | First Impressions
They were very kind and helpful! I would recommend this place to others as well!christian ivan l. | First Impressions
El cliente no dejó un comentario.Laura Y. | Overall Experience
the storage rooms are not lit and there is no electricity in them But I understand you have reasons for doing that I had a few problems with access card as it stopped working But I guess the cause was my cell phone or some other demagnetizing source. Overall a great experience and great to be close to the best sourse of rental trucks!!! thank youRobert D. | Overall Experience
El cliente no dejó un comentario.Andrea F. | First Impressions
AWESOME storage and customer service. Just wouldn't recommend, because if the area. Those sleeping outside, homelessness and those trying to get inside. Due to the homelessness and since it's not gated, I decided to leave to another place like Public Storage. You have amazing prices and good storage customer service, Just not as safe for customers at this location. My wife could not come by after work or when it gets closer to the evening. Even during the day there were homeless people in the area trying to get into the place without a key when the doors slide open.Victor B. | Overall Experience
Your website should inform people about the moving stairs to access their unit,Marilyn a. | First Impressions
Gave us prompt service, right at closing time.Michael T. | First Impressions
El cliente no dejó un comentario.April E. | First Impressions
El cliente no dejó un comentario.Jennie p. | First Impressions
Excellent customer service. The place was clean, organized, and smelled good too. Very pleased I chose this location.PEGGY B. | First Impressions
El cliente no dejó un comentario.Richard F. | Overall Experience
The staff is really nice and cares about the hardships of the customers. I genuinely felt like everyone here was my friend. Now I have my own apartmentMary M. | Overall Experience
Amazing customer service!JEFF H. | First Impressions
easy online rental would be the best thing about the storage,Michele A. | Online Move In
They are a great team 'thank you very much to each of the people who work there ...Luis M. | First Impressions
I honestly dreaded the whole part of getting it set up and all the admin fun. I was literally pleasantly surprised at how quick it went and the customer service provided. My expectations were exceeded tremendously. I have been in other facilities and it felt like the pain of going to the DMV. Not here. A great helpful staff that honestly made this as painless as possible. Great team.Chad L. | First Impressions
Just wish it was in a nicer area.Noe R. | First Impressions
I am so grateful to UHaul (El Cajon, CA). During the pandemic I was without work and thought I had lost everything in my storage due to not being able to pay the monthly fee. I got so behind that I just assumed my things were already auctioned off. Instead, we were offered the deal of a lifetime, pay $100 and we could empty our storage. I was almost $900 in the hole and they just wrote the rest off. I couldn't believe it. THANK YOU SO MUCH!!April S. | Overall Experience
El cliente no dejó un comentario.Maria F. | Overall Experience
Great place and staff. Thank you!Tim T. | Overall Experience
Everything and everyone were very helpful the only think was my excess code doesnt workGregory m. | Online Move In
I have ebted units at this location several times over the last 20 years and have always been very happy to be a customer. The staff have always treated me with kindness and respect. Very satisfied.sharon f. | Overall Experience
The staff were very friendly and very accommodating to our very unpredictable moving schedule.Drew L. | First Impressions
it just took to long to get check in and to check out. other than that I really like U-Haul and I will tell my family and friends.Louis B. | First Impressions
You guys are awesome!christian ivan l. | Overall Experience
The lady working there she is so nice in she helpHuda P. | First Impressions
I needed to change storage size and they where very helpful with thatanitra h. | First Impressions
Graciasjames h. | Overall Experience
Excellent customer service from Pricilla. She has been of great help during the tip I held a storage and when renting a truck to move it out.Sandra P. | Overall Experience
It was not truly secure, which is why I left and went with a different storage facility. The was people leaving in different storage units and lurking around outside no matter the day or time.JULIET G. | Overall Experience
The staff was all very friendly and helpful.Antionette L. | First Impressions
Abraham was very helpful after my bad experience speaking to reservations. He made me believe in UHaul again. GET RID OF APP!! And reservation dude..April S. | First Impressions
NingunoFaaalo L. | First Impressions
The employees here have always been knowledgeable and nice even though it always seems to be quite busy.Leslie D. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!