Customer Reviews for U-Haul Moving & Storage of E Ridge

3538 comentarios

5816 Ringgold Rd   Chattanooga, TN 37412
(W Of I-75 S)

(423) 894-9323

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(423) 894-9323

5816 Ringgold Rd
Chattanooga, TN 37412
(W Of I-75 S)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Joanna C. 
Rating:
5.0

Daniel Butterfield reviewed my pre-check-in. Discussed some important topics. Good vehicle inventory. Nice business experience.

Richard G. 
Rating:
4.0

The young women that assisted me was very professional and knowledgeable. She took the time to review the operation of the vehicle and answer all of my questions.

EDWARD M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
4.0

The Gear shifter on the truck would lock up sometimes and had to wait a min before it would respond. Not a big deal. Everything worked fine, the truck was a workhorse and did its job well.

Nathan B. 
Rating:
5.0

A smile always

BELINDA S. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
4.0

Dropped off at 7:05pm. The person inside just pointed to the drop slot.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
3.0

Customer did not leave a comment.

ANEL S. 
Rating:
5.0

Nikki Patterson was so nice kind and very helpful with the supplies and rental. She was professional!!! Please keep her!!! She is so sweet!!!

JEFFERY H. 
Rating:
5.0

Customer did not leave a comment.

ANNE P. 
Rating:
3.0

The original reservation in Knoxville was not upheld because the truck was not at the pick up location, but Heather came through with a van in East Ridge. The gentleman at that location was great and the van worked out perfect. Thank you Heather for all your assistance.

Tracey J. 
Rating:
5.0

I would encourage you to check the direction in which the headlights are aimed. They seemed to be rather low and made it more difficult to see the road ahead well.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
1.0

Was completely satisfied with the location and personnel but when I notified the employee that I was given the truck with only 30 miles and I put $100 in the tank, I was told that I would be given no sort of reimbursement. It shouldn't be my responsibility to pay for the next customers gas.

Campbell R. 
Rating:
5.0

Customer did not leave a comment.

Tommy H. 
Rating:
5.0

Customer did not leave a comment.

Keisha L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORDAN O. 
Rating:
5.0

No complaints here, employee was courteous and efficient, I was quickly on my way. Only disappointment is that after I made my reservation, the pick up location was changed at the last minute.

HARALD M. 
Rating:
5.0

Customer did not leave a comment.

JANET C. 
Rating:
2.0

I am not sure which experience you are talking about. I reserved a truck 3 weeks ago only to show up to a location that was closed. After 45 minutes, I was told I had to drive 30 minutes away to pick up a different truck. I was also told that i would get a $50 credit to cover the extra mileage. I got billed the full cost of the rental and mileage. The van we finally got was great and the staff at the second location was awesome. However, we wasted almost 2 hours of our day and spent twice as much on the van. I would like the $50 refunded ASAP please. 26775713

FRANK D. 
Rating:
5.0

The truck was clean enough, but smelled rather foul. It's not the fault of uhaul, as there were several air fresheners in the cabin. Additionally, I've rented several moving vans with the app and somehow any existing damage is never photographed. Is it possible that I'm always renting the vehicle after someone else has damaged it? Makes me feel like I might be blamed for it.

BRIAN R. 
Rating:
5.0

Everything was simple and easy; have no suggestions on improvement.

BRIAN C. 
Rating:
5.0

The girls at this site are very helpful and friendly. I would only say I was expecting a storage I could drive up to, but that's not what the storage units are. Moving stuff in and out of the units is a bit harder because of the way it's situated.

REBECCA W. 
Rating:
5.0

This location was very professional, helpful, friendly and down to earth. They had what I needed when I needed it. I will definitely use this location again the next time I need a moving truck.

ROBBIE W. 
Rating:
4.0

Customer did not leave a comment.

LAMONICA T. 
Rating:
5.0

Customer did not leave a comment.

GREGORY G. 
Rating:
5.0

The location did great however when making online reservation for a Saturday the website did not reflect the 99 cent per mile charge…it quoted me for the 79 cent per mile so the rental was way more than I actually wanted. Someone should have told me this prior to my appointment or the site should have reflected that when making the reservation. Not happy with uhaul about this whatsoever

JENNIFER H. 
Rating:
5.0

The only concern I had with the rental is that the right hand ramp/gate latch was impropriety aligned and, as a result, could not be engaged for securing the load with the ramp/gate.

RANDALL H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

PERRIE S. 
Rating:
5.0

Drop off was fast, convenient and smooth.

John D. 
Rating:
5.0

I did not get a receipt or email confirmation when I dropped off the car dolly, so I really have no confirmation of doing so.

Edwin H. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

RACHEL W. 
Rating:
3.0

The location I went to pick up the truck was fine. But it's not where I was suppose to go. It was a inconvenience for me. I had a reservation but you didn't have my truck. Sent me to a different location. When I have a reservation I would expect to get what I had ask for. And also at the location that was set. It cost me more money for mileage and my time. Not happy. Your company did me wrong. But nowadays nobody really cares about customer satisfaction.

kevin F. 
Rating:
5.0

Customer did not leave a comment.

Donna V. 
Rating:
5.0

Easy online process. Customer service was nice and friendly.

Tamera R. 
Rating:
5.0

Customer did not leave a comment.

Johnny S. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE E. 
Rating:
5.0

Customer did not leave a comment.

BYRON T. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
4.0

Customer did not leave a comment.

Timothy V. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

I can't really think of any way to improve an already top notch U-Haul Moving & Storage of E Ridge managed by Daniel Butterfield. I've used this location for 2 years now and it's always a good experience!

William P. 
Rating:
5.0

Overall, good experience. Staff was friendly, efficient and courteous. Equipment was in good shape. Would use this location again if ever needed and would recommend to others.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

DARREL P. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

MARLENE B. 
Rating:
5.0

Nothing everything was smooth and pleasant

CHANDRA R. 
Rating:
3.0

Buy an ozone machine to sanitize the truck better. These are very effective with getting unwanted smells out of vehicles. The truck was very clean, however it smelled like someone smoked in the truck and tried to cover it up with air freshener!!

Dalton M. 
Rating:
5.0

Customer did not leave a comment.

KATRINA S. 
Rating:
4.0

Customer did not leave a comment.

RENELDA A. 
Rating:
5.0

Customer did not leave a comment.

Khadijah J. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

To be honest I was hesitant to use this location because of some past reviews, however every one we dealt with was kind and helpful. Easy and pleasant experience. Thank you!

ANGELA W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

DONNA L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

It Was Great

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Everything worked like clockwork. It was a very smooth day and very reasonably priced. The staff was exceptionally courteous and friendly.

BAXTER D. 
Rating:
5.0

Friendly staff. As soon as I drove into the turn in area, the staff met me there and began the return checks. Easiest and friendliest rental ever. Will rent from here again.

Charles M. 
Rating:
2.0

Unorganized, unprofessional. Store hours are from 7am-7pm. I had a long trip ahead of me, so I showed up at 7 on the dot. Stood outside waiting for store to open until 7:10. Not a word from attendant upon entry. Impersonal, seemingly annoyed transaction throughout. Rented a dozen furniture pads with my trailer, which he confirmed at the store. Got home, opened the trailer, no furniture pads. Drove back to the store which put me well behind schedule. I worked for a company where my surveys dictated how I got paid for 7 years, so I know how important these are. I don't usually leave one, but this experience was greatly lacking and needs improvement.

JAMES P. 
Rating:
3.0

Nothing

Michael R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
1.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

I have been using this location for years. They stay busy and always working hard. Daniel checked me out and Ashley checked me in. Great Job!!! Terry Rankin Healthy Home Now

TERRY R. 
Rating:
3.0

There was no ramp on the 10 foot truck we got which made loading and unloading very difficult!!

ANDRES M. 
Rating:
5.0

Ashley at this location is GREAT. When the truck I had wanted turned out to be unavailable, she called me the day before and went out of her way to still get me something that actually turned out to be a better vehicle for us. We appreciated the outstanding customer service.

Jami J. 
Rating:
3.0

I needed to renew my rental for an extra day. I tried doing it online but it said it would be unavailable. So I tried calling the dealer and could not get through so I had to drive it all the way up there to be told yes I could renew it. I live at least 20 minutes from the location and had other things going on. When I got there, there was 3 employees. So one of them couldn't answer the phone or the website could have more accurate details of the rentals. Thank you.

CRYSTAL H. 
Rating:
4.0

Customer did not leave a comment.

BRANDON C. 
Rating:
5.0

Customer did not leave a comment.

walter L. 
Rating:
5.0

We have used this location more than four times. It is ran extremely well and the customer service is fantastic!

STEVEN W. 
Rating:
5.0

Great experience.

Michael W. 
Rating:
5.0

good

DAVID B. 
Rating:
5.0

Personnel working the front desk was very helpful and accommodating. It was a lady I forget her name though.

MARISSA R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

I was unable to get anyone from U-Haul on the phone when I had a question.

Edwin S. 
Rating:
5.0

Always looking forward to do business with this U-Haul location...This time I had the pleasure of dealing with Nikki Patterson. Nikki's wonderful smile automatically put a customer at ease...She's very efficient at taking care of business.

William P. 
Rating:
3.0

Maintenance of cleanliness of the vehicles.

Kathleen P. 
Rating:
5.0

Third time I have used this location. Always helpful and nice!

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL G. 
Rating:
4.0

Customer did not leave a comment.

Drew M. 
Rating:
5.0

I cannot think of anything. The Agent at the site was excellent. Had a pleasant personality and loved her work. Kudos to her.

RICKY J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

BRENDA E. 
Rating:
5.0

Rental was quick & easy as was return. The truck was perfect for what I needed. Truck drove & rode smooth & comfortable!!

REBECCA C. 
Rating:
5.0

Customer did not leave a comment.

RODNEY W. 
Rating:
5.0

The representative gentleman was always kind & helpful!!!! The online system was Not user friendly!! I needed to extend use: phone call wait greater than 30m with no answer, never could get extension online...just drove to location & it was handled courteously & efficiently in 5 minutes!!!

REBECCA C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

BRENT B. 
Rating:
1.0

Store manager Daniel B. Not customer service friendly, lack people skills, will not rent another truck from this location, my company has spent a lot of money at this location

CHRISTOPHER R. 
Rating:
4.0

Customer did not leave a comment.

HOWARD C. 
Rating:
5.0

We had a great experience at this location. Ashley did a really great job making it a smooth rental pickup and drop off.

SETH K. 
Rating:
4.0

Helpful service, and courteous..

Gabriel B.  |  First Impressions 
No reviews have been submitted for this location.

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