Customer Reviews for U-Haul Moving & Storage of E Ridge

3,597 comentarios

5816 Ringgold Rd   Chattanooga, TN 37412
(W Of I-75 S)

(423) 894-9323

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(423) 894-9323

5816 Ringgold Rd
Chattanooga, TN 37412
(W Of I-75 S)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

No issues.

NICHOLAUS P. 
Rating:
5.0

Thank you for being expeditious and professional

Mark C. 
Rating:
5.0

Very friendly people that work there ... thanks again

CARL Q. 
Rating:
4.0

Customer did not leave a comment.

Kathryn J. 
Rating:
4.0

Customer did not leave a comment.

Jerrod J.  |  First Impressions 
Rating:
3.0

It is impossible to speak with someone in our local store. I had an appointment, and when I showed up, they said that the hitch had not been delivered. It would have been nice to know that ahead of time.

Jonathan W. 
Rating:
4.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Danny and his crew provide excellent service.

STEVEN E. 
Rating:
1.0

Had a complete blowout on the interstate due to bald tires and I was only 30 mins into my trip. Spent the next day at the hospital because I injured my spine. I could have lost my life. Then.. had to pay late fees on the uhaul be abuse there was no way for me to unload it due to my injuries and the fact I had to wait for hours to even get back on the road. The truck definitely should have been inspected more thoroughly.

AMBER V. 
Rating:
5.0

Customer did not leave a comment.

CURTIS D. 
Rating:
5.0

The customer service was top notch!

JANA F. 
Rating:
5.0

The personnel were very helpful!

JANA F. 
Rating:
3.0

Customer did not leave a comment.

REBECCA C. 
Rating:
3.0

Customer did not leave a comment.

REBECCA C. 
Rating:
4.0

Make sure ALL directional signal lights are working. The left rear lower bumper light was not corrected before we left.

DAWN K. 
Rating:
5.0

Customer did not leave a comment.

DANNIE D. 
Rating:
5.0

Customer did not leave a comment.

EDGAR Q. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

Tajuana P. 
Rating:
5.0

Customer did not leave a comment.

MIKE W. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Best location for rentals. The staff has always been extremely friendly and helpful even when they are really busy.

GEORGE K. 
Rating:
5.0

Customer service was great. My original reservation was botched (not U-Haul's fault) and they helped me find a new one and gave me a credit for my trouble.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

DAVIDA J. 
Rating:
5.0

Good experience

Adam D. 
Rating:
4.0

I had a emergency come up and needed a van and the staff was amazing! I think her name was Ashley,. She was great with everything and got me out the door we with a smile on my face within minutes! She is a asset to your company for sure 😁

TEDDY C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

More rental options for the vans. I paid $100 for one a little over 2 hrs....

CHARLES C. 
Rating:
5.0

Easy to drive

Laura K. 
Rating:
1.0

Unit wasn't clean and the door didn't open all the way up so I couldn't get everything inside . I love the location because it's safe.

TWANDA M. 
Rating:
5.0

The staff at East Ridge always does a great job. Rental equipment was ready as promised, and return was quick and efficient.

OREN P. 
Rating:
4.0

Customer did not leave a comment.

TOM S. 
Rating:
3.0

Customer did not leave a comment.

LARRY W. 
Rating:
3.0

I was told I would have free storage for 30 days when I got to Aberdeen. That was not the case. There was no storage in Aberdeen. As a result, I had to pay and extra $52 per day to keep my stuff in the U-Haul truck I rented until I found a storage unit. I believe I should be reimbursed for those charges.

KENNETH E. 
Rating:
2.0

Customer did not leave a comment.

KHALED A. 
Rating:
4.0

Customer did not leave a comment.

NEWELL J. 
Rating:
1.0

Absolute horrible experience. Will never use uhaul again. If I could give zero stars I would have.

Joseph W. 
Rating:
5.0

Around great experience. Ken was awesome. Will return.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Great truck and price. Deck ramp saves much work, very easy loading/unloading.

LEONARD M. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
4.0

Great customer service and made everything super easy.

LARA S. 
Rating:
5.0

Customer did not leave a comment.

ROY H. 
Rating:
4.0

Customer did not leave a comment.

michelle C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Best UHaul location I've seen. Very clean, very efficient!

Daniel W. 
Rating:
3.0

When I went to the location on the morning before my rental started to check on my trailer hitch compatibility, I waited in line for 30 minutes because there was only one staff member on duty.

CAMILLE A. 
Rating:
4.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

DARRELL M. 
Rating:
5.0

Customer did not leave a comment.

KANTONIO D. 
Rating:
5.0

Customer did not leave a comment.

DERRICK P. 
Rating:
5.0

All good.

John S. 
Rating:
3.0

The experience online and in person was good. I didn't pay attention to the size of the new driveway and because of the lower deck, the uhaul wouldn't go up to the house. Huge inconvenience causing us to have to shuttle a 26 ft truck contents up a hill in cars trucks and by hand. For moving jobs with hills I would definitely not use uhaul. For jobs on flat land I think this is the best.

Samantha P. 
Rating:
5.0

Customer did not leave a comment.

Ross P. 
Rating:
4.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Had an appointment and parts were not available for my scheduled appointment. Had to come back next day. But was I taken care of and they did a great job.

Daniel A. 
Rating:
4.0

Vehicle I rented smelled like cigarettes...other than that, vehicle was in excellent condition

James W. 
Rating:
3.0

Customer did not leave a comment.

LAKISSIA E. 
Rating:
4.0

Parking is challenging.

Erastos E. 
Rating:
5.0

Customer did not leave a comment.

Joanna C. 
Rating:
5.0

Daniel Butterfield reviewed my pre-check-in. Discussed some important topics. Good vehicle inventory. Nice business experience.

Richard G. 
Rating:
4.0

The young women that assisted me was very professional and knowledgeable. She took the time to review the operation of the vehicle and answer all of my questions.

EDWARD M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
4.0

The Gear shifter on the truck would lock up sometimes and had to wait a min before it would respond. Not a big deal. Everything worked fine, the truck was a workhorse and did its job well.

Nathan B. 
Rating:
5.0

A smile always

BELINDA S. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
4.0

Dropped off at 7:05pm. The person inside just pointed to the drop slot.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
3.0

Customer did not leave a comment.

ANEL S. 
Rating:
5.0

Nikki Patterson was so nice kind and very helpful with the supplies and rental. She was professional!!! Please keep her!!! She is so sweet!!!

JEFFERY H. 
Rating:
5.0

Customer did not leave a comment.

ANNE P. 
Rating:
3.0

The original reservation in Knoxville was not upheld because the truck was not at the pick up location, but Heather came through with a van in East Ridge. The gentleman at that location was great and the van worked out perfect. Thank you Heather for all your assistance.

Tracey J. 
Rating:
5.0

I would encourage you to check the direction in which the headlights are aimed. They seemed to be rather low and made it more difficult to see the road ahead well.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
1.0

Was completely satisfied with the location and personnel but when I notified the employee that I was given the truck with only 30 miles and I put $100 in the tank, I was told that I would be given no sort of reimbursement. It shouldn't be my responsibility to pay for the next customers gas.

Campbell R. 
Rating:
5.0

Customer did not leave a comment.

Tommy H. 
Rating:
5.0

Customer did not leave a comment.

Keisha L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORDAN O. 
Rating:
5.0

No complaints here, employee was courteous and efficient, I was quickly on my way. Only disappointment is that after I made my reservation, the pick up location was changed at the last minute.

HARALD M. 
Rating:
5.0

Customer did not leave a comment.

JANET C. 
Rating:
2.0

I am not sure which experience you are talking about. I reserved a truck 3 weeks ago only to show up to a location that was closed. After 45 minutes, I was told I had to drive 30 minutes away to pick up a different truck. I was also told that i would get a $50 credit to cover the extra mileage. I got billed the full cost of the rental and mileage. The van we finally got was great and the staff at the second location was awesome. However, we wasted almost 2 hours of our day and spent twice as much on the van. I would like the $50 refunded ASAP please. 26775713

FRANK D. 
Rating:
5.0

The truck was clean enough, but smelled rather foul. It's not the fault of uhaul, as there were several air fresheners in the cabin. Additionally, I've rented several moving vans with the app and somehow any existing damage is never photographed. Is it possible that I'm always renting the vehicle after someone else has damaged it? Makes me feel like I might be blamed for it.

BRIAN R. 
Rating:
5.0

Everything was simple and easy; have no suggestions on improvement.

BRIAN C. 
Rating:
5.0

The girls at this site are very helpful and friendly. I would only say I was expecting a storage I could drive up to, but that's not what the storage units are. Moving stuff in and out of the units is a bit harder because of the way it's situated.

REBECCA W. 
Rating:
5.0

This location was very professional, helpful, friendly and down to earth. They had what I needed when I needed it. I will definitely use this location again the next time I need a moving truck.

ROBBIE W. 
Rating:
4.0

Customer did not leave a comment.

LAMONICA T. 
Rating:
5.0

Customer did not leave a comment.

GREGORY G. 
Rating:
5.0

The location did great however when making online reservation for a Saturday the website did not reflect the 99 cent per mile charge…it quoted me for the 79 cent per mile so the rental was way more than I actually wanted. Someone should have told me this prior to my appointment or the site should have reflected that when making the reservation. Not happy with uhaul about this whatsoever

JENNIFER H. 
Rating:
5.0

The only concern I had with the rental is that the right hand ramp/gate latch was impropriety aligned and, as a result, could not be engaged for securing the load with the ramp/gate.

RANDALL H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

PERRIE S. 
Rating:
5.0

Drop off was fast, convenient and smooth.

John D. 
Rating:
5.0

I did not get a receipt or email confirmation when I dropped off the car dolly, so I really have no confirmation of doing so.

Edwin H. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

RACHEL W. 
Rating:
3.0

The location I went to pick up the truck was fine. But it's not where I was suppose to go. It was a inconvenience for me. I had a reservation but you didn't have my truck. Sent me to a different location. When I have a reservation I would expect to get what I had ask for. And also at the location that was set. It cost me more money for mileage and my time. Not happy. Your company did me wrong. But nowadays nobody really cares about customer satisfaction.

kevin F. 
Rating:
5.0

Customer did not leave a comment.

Donna V. 
Rating:
5.0

Easy online process. Customer service was nice and friendly.

Tamera R. 
Rating:
5.0

Customer did not leave a comment.

Johnny S. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE E. 
Rating:
5.0

Customer did not leave a comment.

BYRON T. 
No reviews have been submitted for this location.

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