Customer Reviews for U-Haul Moving & Storage of E Fort Worth at 820 & I-30

4,679 reviews

1101 E Loop 820   Fort Worth, TX 76120
(S Of Jt White Rd)

(817) 446-1292

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(817) 446-1292

1101 E Loop 820
Fort Worth, TX 76120
(S Of Jt White Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JAMICHEAL H. 
Rating:
5.0

Customer did not leave a comment.

JUDITH C. 
Rating:
5.0

Staff was great friendly, professional

MAHMOUD S.  |  First Impressions 
Rating:
5.0

Excellent service and well maintained equipment. A+ rating from me.

Mark M. 
Rating:
5.0

Just continue to maintain your level of customer service. I always patronize this location because of the consistent level of customer service. Everyone is courteous and professional. The only thing I noticed that could be improved was response time for greeting customers when they enter store. Overall great experience.

Erica B. 
Rating:
5.0

Customer did not leave a comment.

Izeldeen A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Brenda N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KASANDRA M. 
Rating:
5.0

Customer did not leave a comment.

Kasandra M. 
Rating:
4.0

I need to be refunded for the dolly I never got to use

Tyree W. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

They were very helpful and helped me with all my needs and I appreciate it

Cynthia H. 
Rating:
5.0

Very impressive professional experience and friendly staffs

Meosha B. 
Rating:
3.0

Customer did not leave a comment.

Tyree W. 
Rating:
5.0

The desk agent and equipment technician were both for nice and helpful. My rental experience went perfectly.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Janna P. 
Rating:
5.0

Customer did not leave a comment.

Esther D. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY O. 
Rating:
5.0

Customer did not leave a comment.

justin O. 
Rating:
5.0

Representative at the John T White location was professional helpful and polite as well as thoughtful

Charlene S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEANGELO A.  |  Overall Experience 
Rating:
5.0

Keep up the great way that everyone is doing. Everyone I had to deal with was extremely helpful and took time to help. I will use this location again. Thank you for a wonderful group and great equipment.

PATRICIA G. 
Rating:
3.0

I having the hardest time with you online login. I can never sign in. When I'm transferred to customer service the wait is so horribly long I hang up. I wish you had that service where someone from uhaul can call you back when your time in queue popped up.

Ursula L.  |  First Impressions 
Rating:
5.0

No improvement needed service was great and the GM was patient and kind. David answered all my questions and I could see that I had many questions and before I asked some of them he had answered. A well oil facility. No hassle zone.

DOROTHY S. 
Rating:
5.0

The was right there to assist

Neva I. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C.  |  Overall Experience 
Rating:
5.0

I have been with uhaul for years, I have never had any problems. Jennifer and the General Manager is amazing. Very professional along with the entire staff

KALPKA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KORTEL T. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
4.0

Nothing

REGINA P. 
Rating:
5.0

Customer did not leave a comment.

Gladys G. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Quick and friendly

ANTHONY P. 
Rating:
4.0

Customer did not leave a comment.

Jamayal D. 
Rating:
5.0

Customer did not leave a comment.

WANDA FAYE W. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

First location guy just looked at me funny and said the keys are in the truck.

PRINCESS T. 
Rating:
5.0

Everything worked out perfectly. Thank y'all

Ingrid O. 
Rating:
5.0

The employees was very friendly and helpful and respectable spectacle thank you so much

Ida B.  |  Overall Experience 
Rating:
5.0

Great customer service. Have used several times and always easy, fast, and friendly service.

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

ALFRED G. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
4.0

The lady that helped me was very nice nd she got me in nd out in 30 minutes

Dajhavetta T. 
Rating:
3.0

Customer did not leave a comment.

AGNES O. 
Rating:
5.0

Customer did not leave a comment.

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

Angelo N. 
Rating:
5.0

Nice folks to deal with.

STEVE W. 
Rating:
4.0

I rented for 24 hours but returned it way before then. I just wished I could've gotten a little more money back. Other than that everything was good.

Rosemary A. 
Rating:
5.0

Great experience from counter to equipment to return.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Anna M.  |  First Impressions 
Rating:
3.0

(Rating for this Texas location isn't applicable. The trailer had to be towed on a flatbed before we got to the drop off location.)

QUINTEN P. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

Customer did not leave a comment.

Cheryl W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIME C. 
Rating:
4.0

Customer did not leave a comment.

ANDRIAN R. 
Rating:
4.0

Customer did not leave a comment.

Cheryl W. 
Rating:
4.0

There was an issue with follow through of assigning a change of units but the issue was resolved satisfactorily. I have utilized this U-Haul facility for many years and will again.

Phylis A R.  |  Overall Experience 
Rating:
5.0

Quick checkout, trailer just as rented, easy check in. Could not have gone better.

Logan T. 
Rating:
1.0

1. While picking up my reservation, it took 3 conversations with the front desk just to get the right truck (Reservation was for Truck# with 36,000 miles, they initially brought Truck# with 93,000 miles). The person working was rude and dismissive, telling me to “take pictures for documentation” when the website wouldn't allow me to change the mileage from 36k to 93k. Again, this took 3 conversations before the person working realized they brought up the wrong truck and swapped it for the correct truck. 2. Within the first mile of the actual trip, the check engine light came on and stayed on for the duration of the drive from Texas to Illinois. 3. Within the first 3 hours/175 miles of the drive, I experienced a right rear blowout traveling on a 75mph interstate. 3 hours and 2 new tires later we were back on the road. 4. Not long after the blowout, an exhaust coupling worked itself loose & fell apart at the header/catalytic converter. Ever driven a straight header U-haul truck? IT'S VERY LOUD. Roadside assistance told me I could stop and wait another 60-90 minutes for help in Little Rock, AR… or keep driving it as is. I made it through one tank of gas before digging my own tools out of the truck and fixing the exhaust myself. I have used this company for cross-country moves dating back to 2012 without issue, but after this most recent adventure (October 2021) you could not pay me to drive or tow anything with the U-Haul name on it. In summary, if you also neglect routine maintenance, hate safety inspections, or have a general disregard for the safety of yourself and those around you: rent from this U-Haul location. 0/5 stars.

Devin F. 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

My clerk was trying to help me & another customer at same time. She was alone for 5-7 mins which I can appreciate. The problem is IMPORTANT INFO GOT LOST. EXPLANATION OFCONTRACT!!

RAUL D. 
Rating:
5.0

Customer did not leave a comment.

Rucker P. 
Rating:
5.0

The actual location is fined but renting through the contactless app isn't. They charge me 3x the price & 4 days after charged me again.

Jade B. 
Rating:
5.0

Customer did not leave a comment.

Anne C. 
Rating:
5.0

Perfect!

Wendy G. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

Kaylor M. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Vickey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

I would make sure that the back of all of the trucks are clean without any type of smell that would hinder a customer from moving forward. A moving truck should not smell like farm animals were being transported.

WENDELL W. 
Rating:
5.0

Everything was great

Cinetrea G. 
Rating:
5.0

Customer did not leave a comment.

william P. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
4.0

Tha staff are really professional and helpful. I'm glad that I found them.

SUZANA Q.  |  First Impressions 
Rating:
5.0

fast service easy drop off

Arturo O. 
Rating:
5.0

Customer did not leave a comment.

Levord R. 
Rating:
3.0

Clean vehicle

Lakisha S. 
Rating:
2.0

Encourage allll of the front desk/customer service agents to be more helpful. My rating is based on my most recent visit. I rent a truck at least 1-2 times a month. Recently I rented a truck and purchased a storage lock on 9-18 while driving the truck, I received a call that my grandson had passed away. I became distracted and dropped the lock behind the seat and failed to retrieve. I asked the female rep on today if she could look in the truck, the customer service agent next to her advised that she should replace the lock. She ignored him and refused to check the truck.

DEBRAH N. 
Rating:
5.0

Customer did not leave a comment.

Khual L. 
Rating:
5.0

Nice friendly Mannerable respectful

Ida B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

greg H. 
Rating:
1.0

Customer did not leave a comment.

Keenan T. 
Rating:
1.0

Do not try to charge people twice. I know good and well they tried to charge me twice.

SHIRLEY S. 
Rating:
5.0

Happy

Jean B. 
Rating:
4.0

Customer did not leave a comment.

Shuntanes M.  |  Overall Experience 
Rating:
5.0

The staff was efficient, personable and eager to assist from start to finish. A+++++

WANDA T. 
Rating:
3.0

Customer did not leave a comment.

Neil J. 
Rating:
5.0

Make sure store level Management is current and up to date on uploading drivers license to the rental account. This will save customers time and money as well as U-haul being more efficient with man labor hour costs. Excellent job, Jimmy V

James V. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

need auto storage....do you know a location

WILLIE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESMOND J. 
Rating:
5.0

Customer did not leave a comment.

Roger F. 
Rating:
5.0

Customer did not leave a comment.

ELSA P. 
Rating:
5.0

The one girl and then all the guys we're all seriously trying to help me get my trailer lights figured out I got it all done with no problem but with their help

Veronica G. 
Rating:
5.0

Customer did not leave a comment.

EVELIN H. 
Rating:
5.0

Customer did not leave a comment.

Orlando F.  |  First Impressions 
Rating:
3.0

Staff did their best to help with the jammed door, but ultimately we had to use extreme force to get it open to unload our belongings.

Brian B. 
Rating:
5.0

Having a place to put your phone when utilizing MapQuest would be convenient. Plus Bluetooth feature to hear the directions through the speakers.

Mary Q. 
Rating:
4.0

Customer did not leave a comment.

Phylis A R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike S.  |  Overall Experience 
Rating:
5.0

Great job here! James K who does the returns outside has great customer service.

Miranda L. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
2.0

Nothing! Fabulous employees went above and beyond to accommodate us and ensure our safety. Well done!

Judson G. 
Rating:
5.0

Great experience! James handled our truck and trailer returns outside, his customer service is wonderful. Had to make a couple of calls to this location regarding storage rental, Corandra (sp?) Was helpful and kind.

Miranda L. 
Rating:
4.0

Customer did not leave a comment.

SAL V. 
Rating:
4.0

Everything was satisfactory to me,

Josie S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBIN S. 
Rating:
5.0

Customer did not leave a comment.

Tannisha A. 
Rating:
5.0

The service was very good and they made it for us to store our things safely and easy. The truck was in good conditions. The staff was excellent. Thank you U- haul yall made my day

Philippa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
1.0

Clean your roaches

Dominique B. 
Rating:
4.0

I appreciate the helpfulness of the staff and when I was unable to gain access I called the after hours number it the manager fixed it with no problem

Gina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

INGA H. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
1.0

Customer did not leave a comment.

Krystal B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Great place. Great customer service.

NORMAN S. 
Rating:
5.0

Customer did not leave a comment.

ALONTE JUAN W. 
Rating:
5.0

Customer did not leave a comment.

Larry C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy W.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and nice

Tammy W.  |  First Impressions 
Rating:
4.0

Everything was OK

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Debora C.  |  First Impressions 
Rating:
5.0

Professional, Knowledgeable and friendly staff. Facilities were clean and well organized. Manager and staff provided outstanding customer service.

carl w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lillian H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELTA SIGMA THETA S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Abandon u.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sylvanus H.  |  First Impressions 
Rating:
4.0

Staff courteous, professional, informative & provided excellent customer service. Process of setting up storage rental easy & efficient.

debi b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda N.  |  First Impressions 
Rating:
4.0

None at this time

Vickey C.  |  First Impressions 
Rating:
3.0

Have used Uhaul over the years several times for local and long distance moves. Had the usual problems with the car hitch, so would suggest better maintenance instead of sending out. At Texas location was advised that THEY made a mistake, and gave me a storage that belonged to someone else. Told me they didn't have any more available units and acted as if that was final. I drove from Maryland, with the 26' truck, and car hitch to add and you telling me I have no place to store my belongings. Unacceptable and only after me advising what needed to happen was I accommodated. Sensitivity training needs to be given for one, and critical thinking skills need to be taught for two. I will be relocating again in a year, but probably won't use Uhaul in the future.

SHERRI D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CANDICE L.  |  First Impressions 
Rating:
5.0

The staff here at this U-Haul location on East Loop Souh 820 and I-30 in Fort Worth, Tx. Is the best location!!!, the manager Mr. David Willey, he is a great leader for his team, excellent customer service skills and fast and friendly service each and every time I come inside the facility it's such a level of respect and it's very clean and organized, especially with the covid-19 6 feet apart restrictions. So, I definitely recommend anyone who wants great service and a clean unit this is the place to come too. This U-Haul facility automatically is five stars!!!

denise r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anjelicia b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel B.  |  First Impressions 
Rating:
5.0

The employees are very helpful and the storage facility is quite nice.

andrea j.  |  First Impressions 
Rating:
5.0

The crew was nice and understanding.

Shesaunthralyn S.  |  First Impressions 
Rating:
5.0

Super Customer Service

Renee B.  |  First Impressions 
No reviews have been submitted for this location.

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