Customer Reviews for U-Haul Moving & Storage of E Asheville

5,705 comentarios

387 Swannanoa River Rd   Asheville, NC 28805
(At the mall and near Wal-Mart)

(828) 298-8551

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(828) 298-8551

387 Swannanoa River Rd
Asheville, NC 28805
(At the mall and near Wal-Mart)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

I got charged a $25.00 cleaning fee for a truck that I drove under 10 miles. It was dirty when I got in (clay/dirt in interior, etc) because I remember saying to my Son - certainly not like renting a car I guess. My check-in team & process was great (even though they were slammed). My check-out was not good. Was told after waiting in line that I had to return equipment online per the sign on the door. The sign-on the door said use app if office is closed. After then going to try to use the app for vehicle return - it would not let me since there was conflict with the mileage. I had to yet wait again for the attendant (same one who told me to do it online).

DAWNETTE C. 
Rating:
5.0

I had not paid close attention to my drop off location. So the one they gave me was more than 1 hour away from my house in Asheville. The wonderful gentleman at your tunnel rd Asheville location had my reservation switched for me. Which was a life saver as it was sleeting and snowing and I only had a two wheel dr truck. Amazingly kind and helpful. Thank you thank you!

KENDRA R. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
3.0

Employees were courteous, polite, and good-natured, but seemingly rather inexperienced at their job

John G. 
Rating:
5.0

My trailer could have used a hose off prior to sticking it on the line. When I faked the attendant about it, he said it was ok to rent out dirty, just turn it in the same way. The inside was clean.

Russell C. 
Rating:
5.0

Excellent experience, no complaints.

JENNIFER K. 
Rating:
5.0

Customer did not leave a comment.

TERRILL C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN N. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
4.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Show all locations and let me choose. I was not shown the 3 that were very close to my house.

Robert P. 
Rating:
3.0

I can't comment on this location or staff specifically because we did drop-off before they opened.

Laura C. 
Rating:
1.0

You guys stole 20.70 saying I didn't put gas In. I clearly left more than what was originally in your dam truck. I will get my 20 dollars back or I will go get my gas out of the truck. I hope you people call me asap before there's a huge problem!!

COREY C. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
4.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

MARK L.  |  First Impressions 
Rating:
4.0

The worker was awesome, yet he was by himself. I was in line for 66 minutes, after taking time to make sure all my stuff was filled out. When I got to the counter it took me less than 3 minutes. Again, the worker was outstanding!! A man jumped to the front of the line, cause he was an idiot and was bitching about adding his license. I believe the worker was trying to just help him and get him out of there, which I don't blame him. The equipment was well maintained and the overall experience was great.

Brad B. 
Rating:
3.0

Customer returning the vehicle is a pain in the butt. Rental rates are still the same but the customer has to do most of the work for you. Find your vehicle in a crowded lot, check for and verify damages on severely scratched up vehicles, verify mileage and fuel levels, and then do the same and more upon return. That is part of what I pay you for...

ROBERT L. 
Rating:
5.0

All aspects of rental were great. Only tiny hiccup was that blanket confirmation (48) had not been observed and only 6 were available.

Jens B. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Jerome M. 
Rating:
1.0

The person renting equipment should let you know there is a no contact return with instructions. Why are there people working at the return if you have to do every thing yourself. Poor way to run a business.

ANGELA T. 
Rating:
1.0

Rude treatment and prices very inconsistent despite numerous conversations and repeat business.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

Timothy B.  |  Overall Experience 
Rating:
5.0

Can't wait to rent again. This location was fantastic! Helpful fellows, friendly service, clean facilities, great parking. Thank you!

Cynthia C. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

I can't think of any improvements thst should be made.

KAREN M. 
Rating:
5.0

Truck passenger and driver door was difficult to keep shut. This particular truck has seen its better days. Water leaked into the cargo area and soaked my boxes.. The weather was the challenge however the enterior truck hold should have stayed dry. What a mess.

LYNNE G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Easy rental!

HENRY R. 
Rating:
5.0

Customer did not leave a comment.

KRIS K. 
Rating:
5.0

Quick and friendly, huge difference from Lanham location.

Daniel S. 
Rating:
1.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
1.0

Be sure you call the correct phone number!! No one here has used Uhaul since 1998! Joseph Webster 283 Maple Street Rutherfordton, NC 28139 Hopefully we were not charged !

GABRIELLE R. 
Rating:
1.0

Several problems: Even though there were parking spaces available on site, customers had to park across the street on the side of the road. The manager was in a hurry and impatient. I also was unexpectedly charged a fuel fee that I should not have been charged. The manager disagreed and became impatient about that. I'm expecting Uhaul to reimburse me for that charge. I will not rent from this location again and will tell others not to. If Uhaul doesn't respond to my request for the reimbursement I'll be reporting this incident to community agencies.

WILLIAM B. 
Rating:
4.0

No interactions with drop off location. I was very disappointed after 2 long days of moving in snow & rain to arrive at drop off location selected at time of booking whose address is printed on our confirmation, only to be unable to complete the drop off online because it said we were at wrong location. Customer service by phone was very helpful to resolve the matter.

MARKEDWARD F. 
Rating:
3.0

Make sure the lock box for keys opens easily. I had to go in and ask the fellas to open it for me. He came out with a tire iron and had to beat it to open it. Also, please put the correct vehicle key in said lock box. I had to go back in to ask for the right key. Very relieved I didn't pick try to pick this up during non-business operating hours.

Dawn T. 
Rating:
5.0

Customer did not leave a comment.

Preston A.  |  First Impressions 
Rating:
3.0

Rude as hell at service desk

Nicole E. 
Rating:
1.0

replace the GM with the assistant GM! I was overcharged for my in town 4 hour 20Ft truck rental- $1340!!! Of course, I was shocked and immediately reached out to have it remedied. The assistant GM of the Swannanoa River RD branch was incredibly helpful..but could change the charge and printed out the info for the GM to review take care of and most importantly, communicate with me. He never did call..not did he return my 2 phone calls asking for help. I would rather have hot needles stuck in my eyes than work with u-haul.

Marc L. 
Rating:
5.0

Customer did not leave a comment.

CARLTON J. 
Rating:
2.0

Ensure onsight staff are trained accurately in returning equipment so customers don't have to follow up multiple times and require refunds for being overcharged.

STACEY H. 
Rating:
5.0

Clear the driver ahead of time by asking for secondary identification in the initial arrangement so they aren't stuck without secondary identification. If I didn't have my passport in the car, I would have been really stuck.

Edward D. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

The pick up process was great, the returning process, not so much. When I returned the truck, I was the only one there and the person told me I had to do the on line return. Big lack of customer service on the returning end.

ANTHONY G. 
Rating:
5.0

John was excellent, and the only employee, was super efficient, and super knowledgeable

VERNON M. 
Rating:
3.0

Agents were friendly but did not encourage how to use instructions. They assumed to much. overall, confusing.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

GLORIA R. 
Rating:
5.0

Customer did not leave a comment.

WARREN H. 
Rating:
4.0

Customer did not leave a comment.

CAROLE K. 
Rating:
5.0

Perfect experience!

GARY D. 
Rating:
4.0

Customer did not leave a comment.

JUSTINRONALD A. 
Rating:
5.0

Customer did not leave a comment.

SERENA S. 
Rating:
4.0

Customer did not leave a comment.

BONNIE W. 
Rating:
5.0

PERFECT representation of U-Haul

JERRY L. 
Rating:
3.0

Vehicle smelled like smoke. Took 40 min to get my rental.

JONATHAN Q. 
Rating:
5.0

Very efficient pick up and drop off.

LEANNE B. 
Rating:
5.0

This location does NOT show up on Google!

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Can't think of a thing.

Douglas B. 
Rating:
3.0

PLEASE HAVE YOUR STAFF MEMBERS WEAR MASKS!!!!! I've been there twice this month and both times NONE of the damn staff were wearing masks. This is irresponsible! And with the majority of the staff being black men, it suggests that the company doesn't care about them, or that they are too unaware of it to care. Both possibilities are disturbing. Get with the program U-Haul!

CALVIN H. 
Rating:
4.0

Customer did not leave a comment.

C W. 
Rating:
3.0

Our van rental wad full of vat hair stuck to both seats. I mean coveted in it, you would think that staff would have attempted to vacumme that up.

TERRI R. 
Rating:
5.0

Customer did not leave a comment.

Freddy M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Lance J. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
4.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Always do their best to get you in and out quickly, very courteous and friendly.

WILLIAM S. 
Rating:
5.0

Return online is terrible. I had someone driving the haul I rented. Since I was in Mooresville NC and truck was returned in Asheville I could not do on line return. Even though I had pictures of odometer and fuel level sent to me by driver.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Jenifer R.  |  First Impressions 
Rating:
4.0

Jon was an amazing manager and truly professional. Highly recommend my family and friends to this location for his support. Great work.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Colin S. 
Rating:
5.0

I have no complying at all

Mauricio L. 
Rating:
5.0

Need a drop box for keys as I couldn't find one by the main entrance!

CANDICE C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Great service

RUBEN S. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Very pleased with the original sales person as well as the person who helped us pick up the trailer and he was very friendly and helpful.

KAREN H. 
Rating:
5.0

Customer did not leave a comment.

nicholas B. 
Rating:
3.0

We used the after hour return-

KYLE R. 
Rating:
4.0

Nothing

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

ALAN P. 
Rating:
4.0

Customer did not leave a comment.

CHRIS W. 
Rating:
5.0

Customer did not leave a comment.

Charlotte P. 
Rating:
1.0

Two locations refused to accept return oh 6 x 12 trailers, in spite of me being told repeatedly that they would accept the trailer. U-Haul corporate, the origination rental location, and notes attached to my reservation all indicated these locations would except the trailer. Simply not true.You people we're not communicating, were poorly trained, and your policy and procedures stink.Very bad wrong instructions to one location. I wasted four hours of my day trying to find a drop off location. What a colossal hassle!

John G. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

Customer did not leave a comment.

Jassim A. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
1.0

The app is awful. This was also the 5th location my uhaul pickup had gotten changed to. I had made a reservation at the end of November for my uhaul in a different location. It took us an hour to figure out the app in a location that is not very safe in Asheville. When I got to the town I was originally supposed to get my uhaul from, there were many just sitting around that I could have chosen from. Uhaul is unreliable and gives away your reserved truck regardless of how early you reserve it.

Mary A. 
Rating:
4.0

Very helpful staff. Original truck was parked in by other vehicles, but manager redid contract for new vehicle quickly. Truck was clean and ran well. Drop off at different location was easy.

CRAIG P. 
Rating:
2.0

They didn't print my stuff out and did not set my drop off for the right day, so I had to call and extent it also didn't ask for insurance for the whole time.

NICOLE H. 
Rating:
5.0

Customer did not leave a comment.

lisa g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

EARL S. 
Rating:
5.0

Customer did not leave a comment.

Charisse D. 
Rating:
5.0

Very quick and efficient. Nice place. Very helpful.

william S. 
Rating:
5.0

This place was awesome and the staff super friendly

ADAM A. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP GREY M.  |  First Impressions 
Rating:
5.0

I rented a van, when I approached it my first thought was how filthy it was on the outside. When I open the door it smelled like vomit. Very appalling smell. There was dog hair all over the fabric seats. Both front windows would stick every time you open and close them, passenger window I put down 2 inches I was never able to get it back up. At certain speed when you apply the brakes the whole front end shock. When I returned it after a few hours I told the guy at the front desk that that vehicle should've never been checked out to anyone and I would say nobody even laid eyes on it or I would never have been rented out. I have rented many many many vehicles from that same location and never had a problem until today. The smell was so appalling that it truly smelled either like vomit or maybe the dog that was in there was so smelly and left his hair stuck all over the damn seat. The cargo area was broom swept but it was filthy. I rented out to go pick up a few brand new mattresses and thank God the mattresses were all wrapped up because they would've stunk and it would've been dirty. Shame on U-Haul for letting this vehicle go out the way it did

ALEXANDER P. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

Marcus F. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN M.  |  Overall Experience 
Rating:
5.0

I really liked the 10x10 size unit and the convenience of a free rental truck, to help move my items into the facility. I have moved to Pennsylvania, but am happy my items were in a clean environment and safe, until I could move the out. Thank you.

lauren e.  |  Overall Experience 
Rating:
5.0

Great experience and so much better than a May rental out of the Brookhaven Georgia location which was Horrible -I would avoid at all costs. Total opposite so The folks In Asheville have it humming very well to exceed my expectations. Jeff

Jeffrey E.  |  Overall Experience 
Rating:
5.0

Great staff, very helpful.

Brent B.  |  Overall Experience 
Rating:
5.0

I needed a storage facility in a hurry due to an issue with a move. I called U-Haul and they made this reservation immediately with no stipulations. I went to the locating and the staff could not have been friendlier or more helpful. The Manager, Jon, made the process easy and I got a free month! Thanks

James P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHristy H.  |  First Impressions 
Rating:
2.0

I had to get a smaller unit than I had scheduled because they had no record of my reservation when I arrived and the larger unit wasn’t available. I only stayed 2 days because the into had insulation falling from the ceiling and what appeared to be water damage . I didn’t feel safe leaving my items in the unit provided for an extended period of time.

BOBBIE B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

debra w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayman D.  |  First Impressions 
Rating:
4.0

Guy at the drakes who helped me was great.

Michael B.  |  First Impressions 
Rating:
5.0

Pricing was fair & reasonable, Staffing very friendly & informative.

debra w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara S.  |  First Impressions 
Rating:
5.0

Although they were very busy, the staff was polite and the GM, Traci, was super helpful.

JONATHAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy M.  |  First Impressions 
Rating:
5.0

Traci and Johnathan went above and beyond to help us, for a fantastic experience during a move that is otherwise very stressful for our family. At all times the service I received was professional, thoughtful, thorough, transparent, friendly, and supportive. The facility was easy to find and navigate, and was clean and in excellent condition.

SUSAN C.  |  First Impressions 
Rating:
5.0

Only complaint is having to wait on hold for 45 minutes when I called u-haul’s toll free number to make the reservation for the storage unit.

MICHAEL H.  |  First Impressions 
Rating:
5.0

Traci made point to check in with me about my preferred pronouns and that makes me feel very welcome!

Adrian P.  |  First Impressions 
Rating:
5.0

Illuminated Moving Service is A++++++-They were the BEST!!!!!

Verdun H.  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

charles n.  |  First Impressions 
No reviews have been submitted for this location.

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