Customer Reviews for U-Haul Moving & Storage of E Asheville

5,952 comentarios

387 Swannanoa River Rd   Asheville, NC 28805
(At the mall and near Wal-Mart)

(828) 298-8551

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 7 p. m.
  • Vie.: 8 a. m. - 8 p. m.
  • Sáb.: 8 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(828) 298-8551

387 Swannanoa River Rd
Asheville, NC 28805
(At the mall and near Wal-Mart)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 7 p. m.
  • Vie.: 8 a. m. - 8 p. m.
  • Sáb.: 8 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Big improvements Much friendlier staff

Jeff S. 
Rating:
4.0

Staff were very helpful, nice people.

David B. 
Rating:
4.0

Customer did not leave a comment.

Jamie R. 
Rating:
5.0

Staff very nice and helpful. Highly recommend this location

Janice K. 
Rating:
4.0

The gentleman that helped me was excellent but they needed more help.

Kenneth H. 
Rating:
4.0

Customer did not leave a comment.

Brent Z. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Was a bit surprised that my final bill included a charge for 2 gallons of gas. Not a big deal, but we fueled up the truck prior to return right down the road (approx 1.5 miles) and made sure fuel gauge registered 5/8 tank which is where it was when we picked truck up. Overall, I would rent from them again.

Debra B. 
Rating:
1.0

Long line inside the store where we stood with no rep for 15 minutes. Then when finally checking out, he told me to pull around so he could hook up the trailer, but he didn't bring the furniture pads I ordered. So my furniture got damaged and I was charged for them and I had to call and spend an hour trying to get a refund.

Ethan P. 
Rating:
2.0

Friendly, courteous employees, I tried to call were sent to Arizona then to Hickory, and finally to the place here in Asheville. They said they had the dollie I wanted to rent, but when I went to pick it up 30 min. later they did not have one, waist of my time and inaccurate information. My friends had told me this was a terrible place to rent from, they were right.

Eva C. 
Rating:
3.0

You charged me for the gas even though I filled it back up to the level that it started at!

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
4.0

Customer did not leave a comment.

Andy W. 
Rating:
5.0

Customer did not leave a comment.

JOE O. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

I wouldn't recommend any uhaul to a friend.

Mitchell D. 
Rating:
4.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

U Haul at both locations have great staff to serve the public with their moving needs. Answering all questions and concerns we might have to relieve the stress all of us have during a move. Thanks for the service I received!

SALLY M. 
Rating:
1.0

Nothing wrong with the location - Just the fact that I was charged an extra $30 on top of the $1200 I already spent for the truck because the tank wasn't all the way to the F, even though I put $100 in the tank before I dropped it off.

Bryan H. 
Rating:
3.0

The checkout is very inefficient. Even if you do the cellphone check in, you still have to wait in line to get your key.

Jolie A. 
Rating:
5.0

Customer did not leave a comment.

Rachael M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan V. 
Rating:
5.0

There was less gas in the truck (stated as 7/8 of a tank when it was really about 3/4) so I got ripped off on the gas. Was in a hurry and did not have time to get the gas level changed, but other than that truck was great, clean, and low miles.

James M. 
Rating:
1.0

He literally turned off lights, closed doors, and left me to fend for myself when I stepped outside to grab my cell phone and make a call that he demanded I make.

Dawn W. 
Rating:
5.0

Really efficient service!

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Timothy K. 
Rating:
3.0

Place is great.. parking is tricky. Have to cross busy road.

Nicole Y. 
Rating:
1.0

service was poor. I felt dismissed in my concerns. The truck had issues, the sun-visor kept falling down, there was no gas in the truck (though they insisted there was half a tank), the fuel gauge was broken and I waited forever to be waited on. I was supposed to pick-up the truck at one location but the day before was told I had to go 15 miles to this location instead. They have no parking spaces for renters so I had to take a taxi to get there. A very unpleasant experience overall.

pasquale L. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
4.0

Customer did not leave a comment.

Andres G. 
Rating:
5.0

Customer did not leave a comment.

Kristy W. 
Rating:
1.0

I told my company that Uhaul was never a good idea, but they made me try it again anyway. I was proven correct and now everyone knows that Uhaul will never be considered again. Two things: your employees arrive late and then your app doesn't work properly. Enterprise is 4 times the price, but I'd rather spend the extra money than feel as if my time doesn't matter. The employees were "nice", don't get me wrong, but to just show up almost 20 minutes late two visits in a row and on one of them the employee forgot his keys and then blamed it on another employee (who 4 customers had to wait an additional 20 minutes for this employee to deliver said keys) is just insulting. If your employees are gonna arrive late, at least apologize, and then maybe give us a discount for the inconvenience. Don't just act like it isn't happening. Furthermore - Uhaul is a huge company. For the love of god, just pay your employees a little more so you don't have to staff your locations with the very bottom of the work force barrel. Enterprise is something like 4 times the price! How bad does your customer service have to be to make me want to go with them from now on?

Nicholas I. 
Rating:
5.0

Customer did not leave a comment.

GREG H. 
Rating:
5.0

Staff was excellent❤️

melner L. 
Rating:
1.0

Worst experience ever. Truck ramp was broken, picked up another truck, lost 2 hours on moving day but was told because of the inconvenience I can return the truck in 24 hours since the time working truck was picked up and then they charged me for extra day and again for dollies. Manager promised to remove charges but didn't do it. Very dissatisfied and disappointed.

ALEXANDR K. 
Rating:
4.0

Customer did not leave a comment.

Aaron I. 
Rating:
3.0

An argument broke out between the manager and a customer while i was there. The manager unnecessarily escalated the situation and it got physical. The customer was in the wrong, but the manager made it worse. I was also not told I had to pick up my own pads, I had ordered an appliance dolly and they gave the last one to the guy in front of me who had ordered a utility dolly but they didn't have that so they gave him mine. Movie with no dolly when you think you are going to have one is not ideal. Had to go to LOWES and buy a small dolly and made the best of it.

Amanda W. 
Rating:
4.0

Staff were friendly and helpful. Also accommodating of my time. Keep that spirit. One thing that could improve is when I first showed up, I had a hard time finding a person to talk with. Also I did not know exactly which door I needed to enter the building. It all worked out though so no big deal.

Andy B. 
Rating:
2.0

The staff was fine, they deserve a raise because I was MAD. You booked a reservation with me for a rental unit. I drove 700 miles with a truck full of stuff, I hired movers (through your site) to show up at the storage unit and unload. The staff on site told me when I got there my reservation was 'a spot on the waiting list' when the email from corporate said it was confirmed. It all seemed set up, easy peasy, but it was incredibly stressful. If it's not a reservation, don't call it that. If I need to call ahead and confirm, tell me that. It was lack of communication from Corporate that made your poor staff on site miserable. Lock it up.

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

Shemie S. 
Rating:
5.0

Very friendly, flexible and helpful with the rental for my move.

DAWNE F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Great service. Everything went well. The cargo van we rented was just what we needed.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Rogelio A. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Shearin M. 
Rating:
3.0

Nothing. Customer service was excellent

Roberta P. 
Rating:
5.0

Guy at the front desk with the long hair was very nice. Efficient and also even checked on us while doing a late night drop when he was clearly off the clock and on his way out. Appreciate the phone friendly drop off feature.

yunanda W. 
Rating:
5.0

Super efficient, friendly and helpful. A seamless return.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
1.0

This place is a zoo. "The computer is down" is all the employee was saying over and over. Customers just standing in line furious. Fix your computer system so it doesn't crash every two seconds. I am done with U-Haul forever.

matt S. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

My reservation was cancelled twice by U-Haul due to unavailable equipment. It was re-issued to a location over 1-hour from the original location with no notice (1-hour before rental pick-up). Equipment was not ready. Poor customer service.

Richard M. 
Rating:
5.0

all went smoothly.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

This was not our location for drop off. The paperwork was done incorrectly at our pick up location. We relocated to Lubbock Texas and had a drop off here.

linda D. 
Rating:
4.0

Customer did not leave a comment.

Christy E. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
2.0

Equipment and staff were top quality, but only one employee working check-in and check out while 3 others worked in the back. I rented a truck for 4 hours, but spent 20 minutes at check-in and a half hour at check out waiting in line.

Noah L. 
Rating:
4.0

Need more help with checking on reservations.

Sacoya H. 
Rating:
5.0

The app crashed when I hit submit to finalize everything, so the general manager came out and closed Everything out.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
2.0

Listen when people voice concerns

Nicholas B. 
Rating:
1.0

I went to the location where I reserved a rental and they didn't have my truck. They sent me to another location far away but they were closed. I stopped by a third location because I couldn't get anyone on the phone and they sent me to a 4th location where all they had was a bigger truck. No one was behind the counter for a very long time and other customers were walking off with merchandise without paying since they were fed up with the wIt. The truck I got was not very clean and had a hole in the gas tank so as I tried to add gas it only spilled out onto the pavement. I tried to report this to the folks working behind the counter but they locked the door on me and refused to speak to me and insisted that I put my keys in the dropbox. At this point my phone had died and I didn't know that there was a process to check out that I couldn't access because my phone had died since there's no phone chargers in the U-Haul truck or outlets and I had been on the phone all morning trying to find my truck. I ended up being three hours late to meet my crew that I was paying to do the move. Which cost me a lot of time and money. I wouldn't recommend uhaul to anyone.

Alison C. 
Rating:
4.0

Customer did not leave a comment.

Ebonny P. 
Rating:
5.0

great staff

Al O. 
Rating:
5.0

Customer did not leave a comment.

Lena F. 
Rating:
5.0

Great service.

David H. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
Rating:
4.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

Christian B. 
Rating:
1.0

Customer did not leave a comment.

Tarica L. 
Rating:
5.0

Truck ran so hot it was redlining and we had to pull over multiple times for her to cool off

wendy S. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

The guys were cool.

Samantha G. 
Rating:
4.0

Customer did not leave a comment.

SCHELL A. 
Rating:
5.0

Excellent customer service! Fair price. Friendly staff! Easy to return!

Daniel F. 
Rating:
5.0

Great service

Gean E. 
Rating:
2.0

Very poor customer service by one of the counter employees. The others were very helpful accept for the Assistant GM who totally blew off the situation. The slow service cost me an additional $70 with my crew helping to unload and place my items into storage.

Thomas B. 
Rating:
5.0

Truck was out front and ready to go.

Johnny C. 
Rating:
1.0

When we got there the agent was stocking stuff in the shop and asked us to wait. While I usually don't mind waiting, more people came in after us and she still kept stocking rather than assuring the customer. After getting the truck and packing it up, we got on the road. Not even 30 minutes after we left, one of the back dial tires blew out on the interstate. It took almost 45 minutes to get through to roadside assistance, and then it took over 4 more hours to get the tires changed. Turned out the truck needed 3 new tires I order to be safe. 1 blow out and two more tires showing wires through the tread!! That is NOT SAFE!

Zachary P. 
Rating:
2.0

I was charged for items that I did not receive and my complaints about that have been ignored.

Janet B. 
Rating:
1.0

4+ hours to do the work and lunch! I got my truck back after work was completed and I found that my fuel gage was at Empty and I had a little over 1/2 a tank, or about 15 or so gallons! My first thought was they unhooked something by mistake, but no! After showing to a couple of their guys out in the lot of U Haul and asking the installer what if questions about my fuel gage, no real help! I brought it up to the manager, Jon Mark Barrows and in his arrogance and Snugness of his answers were totally unappreciated !! So as I now leave the U Haul and get to the first fuel station and placed 20 dollars of fuel in my Mark LT, I now have 1/16 of a tank of fuel!! At 4.19 per gallon! My question was who syphoned the fuel out of my truck! I got away from Asheville and found fuel at 3.99 a Gallon and filled my truck, 82.00 usd!! When I returned home that evening, I called the manager and told him it was a blown fuse that was my failure so as I has no evidence that I lost 1/2 of a take of full other that my word. And as my wife would tell anyone. 1/4 of a tank is empty and fill car!! She don't follow what I say much as her Jeep has seen the yellow light some!! On top of all of this as I walked in to the office to has my service done, the place smelled of POT!! Big time, and I really don't care what you do on your time, but Just saying!! Now for the wiring which looked like a 5th grader did it! I noticed it as I walked by the ball hitch on my Mark Lt and the 7 way plug was REALLY loose!! and had lost one of the screws from it's mount. After repairing the lost screw and looked under the Frame mount and the Wad of extra wires stuffed up around my spare tire!!and not mounded to anything!! Other that the tire! Addressed the issue!! Not to knock a 5th Grader, but I have seen better wiring from one!! I have taken my truck to this same place about 7 tears ago and had the the same type of project done to it and done Very Well and in i/2 the time! Don't know what changed, but Never Again!! I would NOT Use This Place!!!! G

george F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

No moving pads were available. Fortunately I brought a supply and was able to buy four which I made a gift of when I returned the truck.

Edward D. 
Rating:
4.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

No improvements needed. The place is run well and employs happy people who work well together.

JonathN C. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

The technicians were very helpful and courteous. They were very professional and dedicated to doing a good job. Mr Ray worked very well with the other staff and was very attentive to my needs. I will continue to go to I haul in the future.

Robin W. 
Rating:
3.0

Truck was incredibly outdated and very noisy. No cruise control, gas guzzling, too much play in steering wheel, shaky, just all over awful. We've rented from other moving truck companies in the past that were far better. Normal wear and tear is expected. But this was a little ridiculous especially for the price.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

Verdun H.  |  Overall Experience 
Rating:
5.0

William was especially excellent

Ronald K.  |  First Impressions 
Rating:
4.0

No worries, No complaints. Thank you.

Wayne D.  |  Overall Experience 
Rating:
1.0

The access doors were rarely unlocked by opening time. The alarm would go off when I opened my unit even though each time I would carefully use my entrance card. The surly manager would charge up demanding to know if I used my card. I told him yes I had just like last time he asked. He said he was just making sure policies were followed. This was ironic since he refused to EVER wear a mask despite city and company policies calling for him to wear one like most of the other staff. This was like walking in to see him flipping both middle fingers at those who wear masks. I got tired of it and closed my unit down early. We have options and you should take your storage business to places where they care. They will use short staffing due to Covid no doubt, but that wouldn't explain refusal to care about the health and safety of customers.

James V.  |  Overall Experience 
Rating:
5.0

Besides parking for customers everything at this location seemed good.

Brandon W.  |  First Impressions 
Rating:
5.0

General manager Jon Barrows is exemplary!

ANN R.  |  First Impressions 
Rating:
5.0

In my 7-years in Asheville , this particular U-Hail facility and staff are exceptional . They have always exceed my highest expectations in customer service . From hitch installation for bike racks … to truck rental and storage , they are the best of the best . Asheville , NC is primarily an annual year to year lease market . Without top notch U-Uaul locations like the Swananoah Branch , the seasonal 2nd home folks and annual rental markets , could not succeed .

Russel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Preston A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenifer R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP GREY M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JONATHAN M.  |  Overall Experience 
Rating:
5.0

I really liked the 10x10 size unit and the convenience of a free rental truck, to help move my items into the facility. I have moved to Pennsylvania, but am happy my items were in a clean environment and safe, until I could move the out. Thank you.

lauren e.  |  Overall Experience 
Rating:
5.0

Great experience and so much better than a May rental out of the Brookhaven Georgia location which was Horrible -I would avoid at all costs. Total opposite so The folks In Asheville have it humming very well to exceed my expectations. Jeff

Jeffrey E.  |  Overall Experience 
Rating:
5.0

Great staff, very helpful.

Brent B.  |  Overall Experience 
Rating:
5.0

I needed a storage facility in a hurry due to an issue with a move. I called U-Haul and they made this reservation immediately with no stipulations. I went to the locating and the staff could not have been friendlier or more helpful. The Manager, Jon, made the process easy and I got a free month! Thanks

James P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christy H.  |  First Impressions 
Rating:
2.0

I had to get a smaller unit than I had scheduled because they had no record of my reservation when I arrived and the larger unit wasn’t available. I only stayed 2 days because the into had insulation falling from the ceiling and what appeared to be water damage . I didn’t feel safe leaving my items in the unit provided for an extended period of time.

BOBBIE B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

debra w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayman D.  |  First Impressions 
Rating:
4.0

Guy at the drakes who helped me was great.

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA M.  |  Overall Experience 
Rating:
5.0

Was not pleased with 5 day 26+dollars late fee

Brenda L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen M.  |  First Impressions 
Rating:
5.0

Pricing was fair & reasonable, Staffing very friendly & informative.

debra w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Z.  |  First Impressions 
Rating:
5.0

Excellent customer service.

Kelly W.  |  Overall Experience 
Rating:
2.0

staff doesnt remind customers of all the endless uhaul “conditions”. paid for a full month even though I use that month for only a couple of days and the staff only told me afterward With no reminder. What a rip off I will never use U-Haul again

Franklin G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Linda V.  |  Overall Experience 
Rating:
2.0

Some storage units difficult to access. No elevators and some units must be accessed via moving ( unsafe) stair/latter.

Heidi P.  |  First Impressions 
Rating:
2.0

They sold my stuff after I had made contact and paid my bill!!

JOSEPH G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

walker t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steve b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan T.  |  First Impressions 
Rating:
5.0

Although they were very busy, the staff was polite and the GM, Traci, was super helpful.

JONATHAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
5.0

AWESOME Friendly Employees ready to help!

Linda Alicia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy M.  |  First Impressions 
Rating:
5.0

Traci and Johnathan went above and beyond to help us, for a fantastic experience during a move that is otherwise very stressful for our family. At all times the service I received was professional, thoughtful, thorough, transparent, friendly, and supportive. The facility was easy to find and navigate, and was clean and in excellent condition.

SUSAN C.  |  First Impressions 
Rating:
3.0

My experience was good except that we had a unit on the second floor and no elevator. If I would have known I would have gone somewhere else for storage as we had a ton of heavy stuff and had to carry it upstairs

Teddy F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

oluwakemi i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE J.  |  Overall Experience 
Rating:
5.0

Only complaint is having to wait on hold for 45 minutes when I called u-haul’s toll free number to make the reservation for the storage unit.

MICHAEL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY A.  |  Overall Experience 
Rating:
5.0

The woman working there is incredibly kind and patient and NEEDS HELP. Wait times are always crazy long but she's very good at acknowledging people waiting; making sure she gets folks in/out as fast as possible. Get her some help!

Adam G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
3.0

Need to hire more people. Staff is great just very slow service due to understaffed. Maybe give your employees a raise where they would be willing to work a decent wage instead of 11hr. That's not enough money for all they do!

denise c.  |  Overall Experience 
Rating:
5.0

Well maintained and clean facility. Helpful Staff.

edward m.  |  Overall Experience 
Rating:
4.0

The parking lot and access to the outside units is really hectic and chaotic with the check in of trucks and equipment on the same side. However, I am extremely grateful to U-haul for the free 30 days of storage and just how easy it is to work with you.

Levi E.  |  Overall Experience 
Rating:
5.0

Traci made point to check in with me about my preferred pronouns and that makes me feel very welcome!

Adrian P.  |  First Impressions 
Rating:
5.0

Every staff member I encountered treated me like a valued customer and was engaging and attentive and very responsive. Whether I was getting supplies a truck or storage everyone was hoping to the task. No slackness here. An amazing group of folks from the area rep from ac to the manager to the day workers everyone e was engaged. Simply well done folks. This should be a flagship store

Jay F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

The staff at Swannanoa River Rd. Uhaul have always been great to work with. They have answered any questions that I have had, and been there to help me with any problem, very few, that have come up. Elaine and her staff have always been good to me, and I recommend this Uhaul all the time. Thank you

bill n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariel P.  |  Overall Experience 
Rating:
5.0

Everything about this facility worked for me, except the foul smell that remained consistent and that permeated our belongings. I placed a call expressing our concerns, along with the cause of the problem, but no one ever got back to me to talk more about it. I’ll consider other storage units in the future. But, for equipment rental, and staff friendliness, this facility is tops.

Oryhn K.  |  Overall Experience 
Rating:
5.0

Really nice helpful people.

Virginia E.  |  Overall Experience 
Rating:
5.0

Illuminated Moving Service is A++++++-They were the BEST!!!!!

Verdun H.  |  First Impressions 
Rating:
2.0

I earned a month of free storage after spending over $2,000 on a truck and trailer reservation in November. I moved out a week before the end of the month but kept receiving invoices for balance due. Tried to contact the GM many times but never heard back. After the most recent email talking of collections and liens I called again and finally spoke to a service agent elsewhere. The bill was taken care of but I still have not heard a word from manager at the facility. Not a good experience.

Dan S.  |  Overall Experience 
Rating:
3.0

The ONLY comment I have is the storage room and the area of the building where the our space was SMELLED AWFUL! It has an odor like a rat smell. We were very happy we were getting our furniture out as I imagine if we were there longer we would not have been able to get the smell out. It was so bad it was hard to breathe while emptying the unit.

austin p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan T.  |  Overall Experience 
Rating:
5.0

Although this location is always busy, the staff is very helpful and courteous. They make sure you get what you need and don't try to rush you just to get to the next customer.

Tonji V.  |  Overall Experience 
Rating:
2.0

Way too expensive, roaches were in our things, that weren't there before due to cross contamination from other out of state stored items in other units. I've lived in Western NC for years in multiple locations and we do not have roaches like the lowlands.

Forrest W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark T.  |  First Impressions 
Rating:
5.0

Staff was very helpful.

Tonji V.  |  First Impressions 
Rating:
4.0

Very convenient

David F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa G.  |  Overall Experience 
Rating:
1.0

Terrible Customer service around billing

Jake H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

douglas r.  |  First Impressions 
Rating:
5.0

The lady in the store was so busy when I came in, helping her crew get a rental cleaned and ready for a customer, taking care of sales, helping me get a unit and even parked my truck for me to unload it conveniently and not affect other customers. All this with a smile and never losing her cool or making anyone feel they were a bother. Excellent professional service..

cherly b.  |  First Impressions 
Rating:
2.0

I need to finish moving & rent another truck, but I will drive further away to find a place with staff that isn’t actively rude & disinterested. Sometimes when you call, they’ll pick up the phone & hang it up. Very convenient location, TERRIBLE, TERRIBLE service - it’s like they’re constantly annoyed that customers are there.

Tara L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivonne or timothy H.  |  Overall Experience 
Rating:
2.0

The few people working were stressed, cold & very irritated. I witnessed them being very short with every person in there, acting as if we were all a bother & inconvenience during their busy day. After waiting 20-30 minutes to be set up with my storage unit (My second time coming back bc I was told they were too busy to do it earlier in the day), when I explained what I was there for, the guy literally dropped his head in frustration & audibly sighed while shaking it back & forth. They were very busy & seemingly short staffed, but it was unprofessional & extremely uncomfortable for them to take that out on every customer there. I won’t go back bc they made it a very uncomfortable experience.

Tara L.  |  First Impressions 
Rating:
5.0

Everyone here worked hard to make everything run smoothly and easily. The facility was really clean and super secure. Prices were great and process was seamless👍🏻

Melissa G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RJ C.  |  Overall Experience 
Rating:
2.0

Bad advice on what size storage unit would be needed for a 15 foot moving truck. Inconsistency with truck return time. And no one was wearing masks

Angela N.  |  First Impressions 
Rating:
5.0

Always a great experience at this location. One of the best UHaul facilities we’ve been to. Staff is hard working and attentive, best location in Asheville, hands down.

Jeffrey U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jacqueline m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle P.  |  Overall Experience 
Rating:
2.0

Very high cost monthly when compared to others.

Jonathan B.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

charles n.  |  First Impressions 
Rating:
4.0

A bit expensive, especially after recent price increase. Otherwise great.

Robin G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica J.  |  First Impressions 
Rating:
4.0

When asked for a larger unit no one was aware of the larger unit as it wasn't in the system. Now I'm paying for 2 units because it was too much of a hassle to move to the other unit.

Taminika M.  |  First Impressions 
Rating:
5.0

Hawk Hawkins was just amazing. He took the time to find exactly the right units that we needed. Such a pleasant experience. Many, many thanks.

sylvia m.  |  First Impressions 
Rating:
5.0

Good

carl a.  |  Overall Experience 
Rating:
4.0

Does the Job, no complaints

Bobby W.  |  Overall Experience 
Rating:
1.0

when we went back to get something, we found out that our stuff was going to auction in Hickory. They screwed up our info and we were lucky to get there a day before it was going to auction. Have more

Rick C.  |  Overall Experience 
Rating:
5.0

Available when I needed a storage space asap!

Carlie T.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff and management

monique a.  |  First Impressions 
Rating:
5.0

UHaul is a very dependable company.

ALISON S.  |  Overall Experience 
Rating:
4.0

This isn’t a complaint to the specific uhaul that I used but to uhaul in general. My last payment was due on the 29th and closed my account out on the 30th but uhaul would not prorate my month.

nathan k.  |  Overall Experience 
Rating:
5.0

Excellent service

Deborah T.  |  First Impressions 
Rating:
4.0

I was pleasantly attended and assisted. Some follow on communication was a bit rocky, but all has been satisfactorily resolved.

Eugene C.  |  Overall Experience 
Rating:
5.0

Excellent experience with Dave.

najeeb r.  |  First Impressions 
Rating:
5.0

At this very busy location, every person working there was pleasant and professional. Mike and Elaine were especially helpful and did their best to help us get in and out.

Donna F.  |  First Impressions 
Rating:
5.0

The van was practically new, the storage unit perfect for my needs. Excellent service, friendly staff.

William J.  |  Overall Experience 
Rating:
2.0

I have tried for 2 years to get a response from Elaine Rider at the 387 Swannanoa River Rd office in ASHEVILLE,NC through the U-HAUL hotline. Two years later....CRICKETS. Phone 606-271-4654

James S.  |  Overall Experience 
Rating:
3.0

I set up a reservation for a one bedroom apartment storage unit,,when i got there, i had to trow away a lot of my stuff because they only had 1 unit on the top floor,,(WHAT-A-SET-UP.)

Frank S.  |  Overall Experience 
Rating:
5.0

Everything was terrific about my experience with UHaul storage at this location. The wonderful staff needs more staff to decrease wait times.

Mary L.  |  Overall Experience 
Rating:
5.0

Great in everything! I rent from only you!

ann b.  |  First Impressions 
Rating:
5.0

Quit understaffing/paying to max the profits of Shoen. Staff at the location is great. Everyone else who's part of the company provides no value and are leeches on the work,effort of it's employees.

Matthew C.  |  Overall Experience 
Rating:
5.0

Excellent service!

Maddie G.  |  First Impressions 
Rating:
4.0

My only complaint is that the storage building gets excessively hot... Like, heat stroke hot.

Christopher B.  |  Overall Experience 
Rating:
1.0

Worst display of systems and customer service EVER. Nothing makes sense, the management is exasperated, the wait time is ridiculous, saw three people leave cussing, and felt like doing so myself. Sad.

AMY B.  |  Overall Experience 
Rating:
5.0

Hawk was very professional and patient. Unfortunately it was a busy day and he had no effective help which meant the wait time was long.

Mary L.  |  First Impressions 
Rating:
5.0

My move to Asheville routed me through four U-Haul facilities and this was the best! This is a U-Haul center, whereas two of the others were dealers. Don’t go to dealers for auto transports!!

Alex P.  |  First Impressions 
Rating:
5.0

AWESOME service from Dustin and Mariah. Thanks for your great energy, good spirits, sense of humor, and amazing cool under pressure. I feel so well cared for! Highly recommended.

Anne K.  |  First Impressions 
Rating:
5.0

The staff was amazing and so helpful. We could not have asked for a better experience!

Elizabeth W.  |  Overall Experience 
Rating:
1.0

I did not know my original unit was inside, ended up paying for too big of a unit, struggled to get a strap on door, dealt with long lines always and multiple times so stuff is ruined.

emily c.  |  Overall Experience 
Rating:
5.0

Michael S was friendly, fast and took care of all my questions. Great job. Thank you.

Mark D.  |  First Impressions 
Rating:
5.0

They were a great help, and very friendly.

nathan w.  |  First Impressions 
Rating:
5.0

Competent staff. We had 5 UBoxes in storage for over a year and so far no damage noted. Great UBox delivery service. Kerry King knows how to drive a Donkey!

Carol K.  |  Overall Experience 
Rating:
4.0

The staff was very helpful. I had no problems with how I was able to access the unit.

Nina G.  |  Overall Experience 
Rating:
5.0

I-Haul Team & Leadership team at 326 Swananoah Rd Asheville NC the best U-Haul in USA . They exceeded my highest expectations in customer service in 4X vehicle & storage rentals during 12 mo period .

russell a.  |  First Impressions 
Rating:
3.0

Lift door was poorly maintained with missing center pull strap Small rope on right corner was not located appropriate for lifting the roll up door which was heavy and difficult

frank u.  |  Overall Experience 
Rating:
1.0

I would leave zero stars if I could, but my complaint is mostly about #Uhaul #Corporate rather than this facility itself (although their customer service is equally abysmal.)

Margo M.  |  Overall Experience 
Rating:
5.0

Thank you

Ron S.  |  Overall Experience 
Rating:
1.0

Bad costumer service

Bethaney L.  |  Overall Experience 
Rating:
5.0

I’ve been dealing with Ileen for the last oh about 10 to 15 years and have never been disappointed with uhaul.

Craig L.  |  Overall Experience 
Rating:
4.0

My move out dare was October 8th, not the 17th.

Precious R.  |  Overall Experience 
Rating:
5.0

Friendly staff

CLIFFORD A L.  |  Overall Experience 
Rating:
5.0

Thank you all for taking care of my stuff and all your kindness ..

Sandra D.  |  Overall Experience 
Rating:
4.0

Your pRoducts are great. We have bought lots of boxes and other moving materials at the Longview Tx store. My only issue was that price was greater than quoted two weeks earlier.

TERRY C.  |  Reservation 
Rating:
5.0

Very polite and accommodating staff.

Rocky J.  |  Overall Experience 
Rating:
5.0

This location-my 6th transaction in 4 years ALWAYS EXCEEDS MY HIGHEST EXPECTATIONS—U-Haul NOREASTER STORM #3 & #4 NYC 2018 Governor weather emergency — to the best trailer hitch & storage .

russell a.  |  Reservation 
Rating:
5.0

There was only one employee who seemed disingenuous and lackadaisical about her job and assisting customers (older woman with glasses). All other employees were absolutely amazing and helpful.

Kendra C.  |  Overall Experience 
Rating:
5.0

Any issue was resolved professionally so much so I have Two New Units in Macomb County Michigan & the People here are great too!

gordon i.  |  Overall Experience 
Rating:
5.0

Always busy!

Catharine S.  |  Overall Experience 
Rating:
2.0

the one staff i always saw was the most patient, kind, long suffering employee. The "climate controlled" unit was wet and 90 degrees. I could not get a refund. Very bad experience.

Deborah K.  |  Overall Experience 
Rating:
5.0

Consider leading within U-Haul Organization in providing “ reasonable Accomodations “ to legally SSA Disabled U-Haul users &/or accessibility in the disposal of Mattresses. $100 fee too high.

russell a.  |  Overall Experience 
Rating:
5.0

Excellent ! Excellent !Excellent !

John H.  |  Overall Experience 
Rating:
5.0

Good experience all around.

leigh s.  |  Overall Experience 
Rating:
4.0

The only problem I had was the wait time to get service I think it would be a good idea to have someone to hook up trailers and check trucks and leave the cashier taking care of customers be faster?

Lisa D.  |  Overall Experience 
Rating:
1.0

The staff was rude and not helpful. When asked if I could talk to the manager the gal replied “she she’s really busy”. The place is very inconvenient and the storage units are dark.

Heather Marie W.  |  Overall Experience 
Rating:
2.0

I went in to close my storage unit 1103 and the wait time was ridiculously long. There were only two people working with 9 people in line. I was not happy with that.

alecia b.  |  Overall Experience 
No reviews have been submitted for this location.

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