Comentarios de los clientes para U-Haul Moving & Storage of Dutchtown

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Dutchtown

Clasificación general:

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eugene l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Edward D.
Clasificación:

El cliente no dejó un comentario.

JOSEPH K.
Clasificación:

fast service,nice folks

TERRY L.
Clasificación:

El cliente no dejó un comentario.

Angeline Y.
Clasificación:

Young man who checked me in and out was very helpful!

JEFFREY J.
Clasificación:

El cliente no dejó un comentario.

WILLIE W.
Clasificación:

Great Service

Salena M.
Clasificación:

El cliente no dejó un comentario.

EMMET R.
Clasificación:

People were immediately available to check the truck in and we were on our way within minutes.

John W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joshua T.
Clasificación:

El cliente no dejó un comentario.

BRIAN H.
Clasificación:

Very enjoyable atmosphere

John W.
Clasificación:

El cliente no dejó un comentario.

john W.
Clasificación:

El cliente no dejó un comentario.

Phyllis N.
Clasificación:

Equipment was clean but the truck has seen better days.

Christine K.
Clasificación:

Make sure the trailer chains are not dragging when you hook up customers as it is nerve-wracking to hear on an empty trailer. We stopped less than a mile away to shorten them.

ALEJANDRO P.
Clasificación:

Great

Jessica S.
Clasificación:

Everything from the team members to the facility to the equipment was spot on and I couldn't have asked for better. Thank you so much.

ANITRA H.
Clasificación:

The best hands down

Gerald K.
Clasificación:

Nothing! The person who helped me was friendly and helpful.

ALBERT M.
Clasificación:

El cliente no dejó un comentario.

Christopher M.
Clasificación:

El cliente no dejó un comentario.

Heather D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

THEODORE W.
Clasificación:

Counter staff were busy but cordial and efficient.

Laurie W.
Clasificación:

El cliente no dejó un comentario.

Jessica B.
Clasificación:

El cliente no dejó un comentario.

TIANYA P.
Clasificación:

Thank you all for excellent service to this first timer!

Yvonne S.
Clasificación:

Quick on both picking up and returning

WILLIAM H.
Clasificación:

El cliente no dejó un comentario.

JESSICA G.
Clasificación:

The employees were fast an friendly and extremely helpful.

david r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Danielle S.
Clasificación:

El cliente no dejó un comentario.

Shane W.
Clasificación:

Vehicle had horrendous wheel alignment. Cab shook over 60mph. Vehicle was sub par but the facilities were as to be expected. Met with key and dolly by the truck while I was doing self check in. Very friendly employee.

Beth R.
Clasificación:

El cliente no dejó un comentario.

Rebecca K.
Clasificación:

El cliente no dejó un comentario.

Savion T. | First Impressions |
Clasificación:

It was very great and helpful thank you so much

MICHAEL M.
Clasificación:

El cliente no dejó un comentario.

Brittany C.
Clasificación:

Very helpful staff.

Lawrence D.
Clasificación:

One of the employees at this location used profanity at me when I asked for his assistance with the mobile check in process. Then, he muttered under his breath very homophobic comments about me, making assumptions about my orientation. I left feeling assaulted. He was awful to deal with. I emailed the GM about my experience in detail.

GREGORY B.
Clasificación:

Easy process and super friendly staff.

DAVID D.
Clasificación:

I was told there would b a dolly n the truck, there wasn't...

David B.
Clasificación:

El cliente no dejó un comentario.

Lindsay M. | First Impressions |
Clasificación:

Very happy here!!

Julia S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kevin C.
Clasificación:

El cliente no dejó un comentario.

DENNIS J.
Clasificación:

Location is on a corner where left turns are not allowed. Advance notice would have been appriciated.

Olivia C.
Clasificación:

Staff were super helpful and friendly. If you're moving into a storage unit try to move during daylight hours.

LAURA M.
Clasificación:

Everything was perfect! Easy check in and check out. Everything was super clean and the staff was great! I definitely recommend.

BRIAN M.
Clasificación:

El cliente no dejó un comentario.

Zack B.
Clasificación:

I'd like to know why I was charged a $20 "after hours fee" for dropping my rental off at NOON on a Saturday a full day and a half early??? Seriously?

KEANDRE J.
Clasificación:

Staff was AWESOME!!

David G.
Clasificación:

El cliente no dejó un comentario.

JEFFREY H.
Clasificación:

Truck was very shaky in the front end and alignment was off. When I returned it I told the guy checking it in that the plastic zip lock was off the dolly and I didn't use it. I think a kid pulled it off. He charged me anyway.

ALBERT V.
Clasificación:

The young lady who handled my reservation the day before pick up was just wonderful! Unfortunately the lady who handled my trailer pickup the next day was extremely rude. It started right after I said good morning right up until where I told her where I'd be dropping it off and she couldn't locate that drop off address. Although it was the same address the representative the day had no issues finding. The way she handled herself, I'm going to guess she's had a few complaints prior to my situation. Storage area is great and if not for the rude representative, I would have rated it with higher marks. My final destination drop off was easy and the experience was cordial and friendly. Thanks.

ADAM G.
Clasificación:

El cliente no dejó un comentario.

Autumn B.
Clasificación:

El cliente no dejó un comentario.

jeff F.
Clasificación:

El cliente no dejó un comentario.

Ian P.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER R M.
Clasificación:

El cliente no dejó un comentario.

JAMES C.
Clasificación:

Your checkout is slow and clunky. It always takes over 15 minutes. That has been experienced at 2 locations in St Louis

KESHIA L.
Clasificación:

El cliente no dejó un comentario.

RHONDA Y.
Clasificación:

El cliente no dejó un comentario.

Craig D.
Clasificación:

A call to confirm especially when they are running late ( > 1 hour and almost 3 hours) just to know they're still coming

william B. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

RENEE L.
Clasificación:

El cliente no dejó un comentario.

MICHELE B.
Clasificación:

El cliente no dejó un comentario.

KESHIA L.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

El cliente no dejó un comentario.

tabby J.
Clasificación:

El cliente no dejó un comentario.

Carlos F. | Overall Experience |
Clasificación:

General manager was a complete jerk, a few staff members were rude, unhelpful, and staff member even made a point to stop me and to inquire about a tattoo I had just to call me a racist and didn’t like me being there even when I tried to assure her I was not at all a racist. On one visit as I entered storage area I could here a domestic fight inside the building went to tell staff members of hearing a person being slapped told to keep quiet and the sound of a woman crying but had not idea where they were located being they may have been inside a unit, staff members took no concern to at least investigate never even got up to take a look. This location is by far the worse experiences each time I was there.

Douglass W.
Clasificación:

Service was great. The equipment was top notch but pricey.

Robert N.
Clasificación:

The man working the front desk was lovely and very helpful.

JESSICA B.
Clasificación:

I set up contact less pick up. Upon doing everything request it told me they needed further verification. I call inside the young lady told me to come over in an she will help me. Computer would not let her access the account. Upon asking for help she was told to change her password. She said she did not know how. The other lady walked away. Meantime I'm just standing there waiting to be helped. Once a few more people came into the store 5-10min later. The same lady that would not help finally came back to help me. They're not professional at that location. I would never use that location again.

Gregory W.
Clasificación:

El cliente no dejó un comentario.

Alexis S.
Clasificación:

El cliente no dejó un comentario.

Shawn C.
Clasificación:

El cliente no dejó un comentario.

Paul P.
Clasificación:

This location was fine. However, it was not where I reserved the truck. It was my third stop. Each location was helpful, but it was very disappointing that my truck was not ready where and when it was supposed to be.

Samuel G.
Clasificación:

El cliente no dejó un comentario.

masood Q.
Clasificación:

maybe next time dont send a text message to the customer stating tey have extra time to return your rentals but then charge the card on file, second is the employees at this location. instead of working like normal people, the uneducated morning cuz that opened the location on the 6th of september was garbage. talking back at the customers and another crew member was smoking her breakfast cigarettes before even opening up the damn uhaul business. like how can i trust a business that one is unorganized and has poor staff and opens late for business. time is money and uhaul has definitely lost business here. next time save yourself the pain of dealing with this crap spot. go to lowes for super similar truck rental options. or honestly just a better uhaul location with professional staff that care the customers and business

Emmitt J.
Clasificación:

El cliente no dejó un comentario.

Eugene F.
Clasificación:

El cliente no dejó un comentario.

ALISHA S.
Clasificación:

Very professional service was very good and Easy

GARY F.
Clasificación:

El cliente no dejó un comentario.

RAYMOND H.
Clasificación:

El cliente no dejó un comentario.

SHERIA L.
Clasificación:

El cliente no dejó un comentario.

jimmy S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

RHONDA Y.
Clasificación:

Customer Service is AWESOME!!!!

SIERRA P.
Clasificación:

El cliente no dejó un comentario.

MARIO G.
Clasificación:

I was not told it would cost for gas fill up.

MARIO G.
Clasificación:

Why did I get charged for gas fill up and EZ gas? That was not mentioned to me that it would cost for gas. Just mileage.

REGINALD M.
Clasificación:

Chuck has went beyond customer satisfaction, so far i been there 3 times in 1 month and chuck everytime has helped me out greatly, respectful, talking over the phone, bringing equipment out checking everything when i turn them in hes was there with a Good atitude, I feel was appreciated and being respected at the same time, took his time explaining things to me. Great Customer satisfaction he has. I will be returning to that particular uhaul station because of him thanks Chuck .

VICTOR S.
Clasificación:

The 26ft box truck he'll bad garbage

SKYLER W.
Clasificación:

This location has the best team. I have been here numerous times and it is always a pleasant experience. They are fun and knowledgeable and I would give them 5 out of 5!

VICTOR S.
Clasificación:

The costumer service is a joke bad like super bad The ladies not use a face mask The 26ft box truck old and bad

Sean G.
Clasificación:

El cliente no dejó un comentario.

RHONDA Y.
Clasificación:

Fantastic Customer Service every time I visit that location

Alexander K.
Clasificación:

I dont normally do these surveys but the service was really great.

Bonnie B.
Clasificación:

El cliente no dejó un comentario.

Alex R.
Clasificación:

El cliente no dejó un comentario.

Keith D.
Clasificación:

El cliente no dejó un comentario.

RACHEL K.
Clasificación:

El cliente no dejó un comentario.

Elizabeth R.
Clasificación:

They couldn't find my reservation because they kept typing my name in wrong or something, I'm not sure - they even had my driver's license in hand. Since they couldn't find the reservation they started making me a new one and the price kept going up; they accidentally added another day or marked it as a one-way rental etc. It was time consuming. When the associate brought me the vehicle they drove it over and without another word walked away. Apparently I needed to refill the gas or you would charge me $26 for my 40 mile trip, haha. I would have stopped at Quick trip it's right across the street. Rude service, honestly.

JAMES H.
Clasificación:

El cliente no dejó un comentario.

KAROL C.
Clasificación:

Nothing everything was in order.

Brian M.
Clasificación:

El cliente no dejó un comentario.

MICHAEL H.
Clasificación:

El cliente no dejó un comentario.

Edward G.
Clasificación:

Great customer service

RICKEY C.
Clasificación:

El cliente no dejó un comentario.

DANIELLE J.
Clasificación:

El cliente no dejó un comentario.

EDWARD G.
Clasificación:

El cliente no dejó un comentario.

Noah K. | First Impressions |
Clasificación:

Very helpful staff. The cashier (African American woman) and attendant (red hair male) were wonderful. Highly recommend them.

CHRIS C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Steven G. | Overall Experience |
Clasificación:

Landon and his staff were all very friendly, knowledgeable about products, trucks, and storage unit sizes to help fit our needs. What could have been a horrible experience moving 2 separate large homes into storage over 2 different weeks and then moving everything out and into a new home one month later all went fairly smoothly with their expert help. They guided us to use moving equipment that made the job so much easier and faster than expected. And the new climate comtroled facilities were clean and very secure. Never felt a need to worry about my belongings while in storage, which was just one less trouble to deal with. Thank you all for helping things go smooth.

John W. | First Impressions |
Clasificación:

When moving lots of items with multiple people the swipe is inconvenient. Maybe provide extra or temporary cards? Thanks

Alexsandra S. | First Impressions |
Clasificación:

The ladies working up front were awesome kind 0and explained everything . Excellent service

Guy C. | First Impressions |
Clasificación:

Great service! Thank you!

brice h. | Overall Experience |
Clasificación:

Staff members were great and very accommodating. I lost my access card and called for replacement details. They programmed a new card and waited after hours for me to get there to pick it up.

Deanna G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Da'Shawn O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

robert r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Victoria g. | Overall Experience |
Clasificación:

All of the employees were friendly and helpful, storage space was clean, no issues!

Da'Shawn O. | First Impressions |
Clasificación:

I am deaf. This guy is not good at giving instructions, he refused to show me around. He is too busy taking care of other customers. I kept telling him that I can't read lips, please write down, but he refused.

Sharon Q. | Overall Experience |
Clasificación:

Excellent customer service from all employees. Especially considering it was during pandemic times.

SYLVIA A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stephen C. | Overall Experience |
Clasificación:

I had contact with 3 different u haul locations, one in california, Oklahoma City, and St. Louis during our 1800 mile journey. The first two I would give A++ rating and the last a B. All facilities were excellent, the only difference among the 3 was the employee attitudes. The St. Louis location employees did not want to move from behind their barriers and were not very helpful about explaining their storage procedures.

Jessica S. | First Impressions |
Clasificación:

Couldnt get in after hours to store some belongings

Victoria g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

R.K D. | First Impressions |
Clasificación:

Some miscommunication occured. Did not get accurate info from On Line person. Extra Effort was made to seek to correct mistakes and accommodate my mobility problems.

Stephen C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Chase F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Shalina B. | Overall Experience |
Clasificación:

All of my belongings were covered in urine and feces as well as fiberglass insulation. My surprise when I opened my unit brought me to tears! I will never use U-Haul for any of my storage or moving needs in the future. I will also do everything in my power to make sure no one I know uses U-Haul either!!

David J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Wendy M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SHERREE C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Wayne R. | Overall Experience |
Clasificación:

My moving experience was very satisfying, and I would definitely use U haul again in the future .

Adan M. | Overall Experience |
Clasificación:

Directions given to us about where our storage unit was was a little confusing but overall great service thanks!

Randy S. | First Impressions |
Clasificación:

Professional

Adrienne S. | Overall Experience |
Clasificación:

The staff there was helpful and knowledgeable when it came to purchase also the place was convenient. Thanks Uhaul

Anton M. | Overall Experience |
Clasificación:

The service was very poor

kimmy T. | First Impressions |
Clasificación:

great

Robin L. | Overall Experience |
Clasificación:

Had an issue with getting my trike motorcycle into the unit. They recommended another storage facility down the street. moved motorcycle there and happiervat half the fost

Korina C. | First Impressions |
Clasificación:

The staff are friendly, professional and very knowledgeable. I highly recommend this location due to the customer service. I will not rent from another location!!

Sherry W. | First Impressions |
Clasificación:

Was helped right away, staff was very helpful and professional. Was a short visit. Will recommend and use again.

Jeanette B. | First Impressions |
Clasificación:

Excellent service

Kalvontez W. | First Impressions |
Clasificación:

The young lady that assisted me was extremely thorough and personable. Would recommend this location to any and everyone!

Keisha F. | Overall Experience |
Clasificación:

The gas that was described to be in the truck wasn’t correct the brakes needed to be checked out i didn’t notice til I started drive & I had all of my belongings loaded. I want happy about that.

john s. | Overall Experience |
Clasificación:

The staff exceeded my expectations at every turn. I was greeted by name, and the young lady knew my locker number by heart when I asked her to look it up for me. Truly outstanding service people.

Sheron K. | First Impressions |
Clasificación:

Everyone was friendly recognized you upon entering the store helpful in every way I enjoyed

Justin H. | Overall Experience |
Clasificación:

Good place

Amy W. | First Impressions |
Clasificación:

Worked with me considering extenuating circumstances. Thanks.

djordje b. | Overall Experience |
Clasificación:

Great guys!

Keisha F. | First Impressions |
Clasificación:

I was charged to much for the truck rental and the associate couldn’t explain how it happened. I wasn’t reimbursed.

Kadia W. | Overall Experience |
Clasificación:

Rachel was really nice and friendly. Made the process easy and quickly.

Nia w. | First Impressions |
Clasificación:

Fast easy simple great service

Mike B. | First Impressions |
Clasificación:

Your associate Chuck was very helpful.

christi s. | Overall Experience |
Clasificación:

Friendliest staff ever. Absolutely spotless facility. Definitely will be back if we need storage again.

MARLENE J. | First Impressions |
Clasificación:

Thank you all for your excellent customer service

Christina H. | First Impressions |
Clasificación:

Excellent service at pick up location and drop off location. Also got storage unit at drop off location. Was very impressed....The carts available for moving my thing from the truck to the storage.👍

Roy B. | Overall Experience |
Clasificación:

IT'Z DA BEST STORAGE I'VE EVER BEEN TO AND DA STAFF IZ SUPER COOOOOL&GREAT!NOT TO MENTION DA CLEANING AND WELL ORGANIZED.

juila h. | Overall Experience |
Clasificación:

Thanks for allowing me to keep my property in a secure clean place. My access was convenient. Keep up the good work.

Theodore S. | Overall Experience |
Clasificación:

great service fast and efficient !!

john b. | First Impressions |
Clasificación:

Very helpful

Marylin B. | Overall Experience |
Clasificación:

Rachel was very rude and when I did try to talk to her about what was going on with the truck she pretty much looked at me really nasty. It was not a good experience at all.

Joanne B. | Overall Experience |
Clasificación:

I have and will recommend your facility.

sylvia d. | First Impressions |
Clasificación:

I was in great need to store my things and U-haul helped me even with a free storage special for one month. I came in signed papers had a lock like theirs and with NO MONEY DOWN I had storage. Thank

Dionne H. | First Impressions |
Clasificación:

Customer service agent who assisted with my storage needs was professional and very helpful.

Laurena G. | Overall Experience |
Clasificación:

All employees we interacted with were friendly and offered extra assistance. The GM, Landon, was engaging, helpful and made us feel welcomed. The customer service was phenomenal. Thank you!

Angie W. | Overall Experience |
Clasificación:

Rat/rodent infestation. Property was damaged because of it.

Mark B. | Overall Experience |
Clasificación:

Stephen the U-Box manager was excellent. Extremely helpful!!!!!

Jeff R. | Overall Experience |
Clasificación:

Every member of the staffected was polite and friendly. My entire experience, from truck rental to storage was made both easy pleasant by this most helpful staff. Thanks for everything.

Tosche W. | Overall Experience |
Clasificación:

They charge too much and it have a bunch of rats that will eat your stuff. And the biggest Rat trap. When I went to pick my stuff up the rats ain’t all my good stuff. Nasty and trifling.

Regina P. | Overall Experience |
Clasificación:

This facility was fine other than the mice. I was fine with the facility until a moose ran pass me. I am terrified of mice. Staff was okay. Like being able to swipe to get in, instead of using a code

lucy h. | Overall Experience |
Clasificación:

Happy to store stuff here. Easy loading dock too!

David G. | Overall Experience |
Clasificación:

Debbie did a great job with our U box delivery and comminication. Most questions do not apply even though I answered yes to finish survey

Haley G. | Overall Experience |
Clasificación:

Brand new storage units and a great staff made this move very easy. Thank you U-Haul! A+

Narada A. | Overall Experience |
Clasificación:

N/A

Gina C. | Overall Experience |
Clasificación:

Good place to leave your stuff!

Charles V. | Overall Experience |
Clasificación:

Fast and friendly service

todd g. | Overall Experience |
Clasificación:

When I was getting out of my storage space, one of the workers there, didn’t get her name, was EXTREMELY nice and helpful while I was exiting. She made everything enjoyable.

lucy h. | Overall Experience |
Clasificación:

So happy to see this beautiful, historic building being used again! U Haul is the perfect company to occupy it. Manager Landon Barks was wonderful and very kind to our agency. Great place!!

Roger K. | Overall Experience |
Clasificación:

Thanks.

Debra W. | Overall Experience |
Clasificación:

Thanks!

Alexander K. | Overall Experience |
Clasificación:

Great, friendly delivery service!

Elizabeth F. | Overall Experience |
Clasificación:

All people courteous and helpful.

Erich T. | Overall Experience |
Clasificación:

No comment.

Lamarr R. | Overall Experience |
Clasificación:

Only problem was that the Facility was very hot, I understand there's construction going on but large industrial shop fans will definitely help with circulation.

Tiffany B. | Overall Experience |
Clasificación:

I found a mouce in my couch and she had babies. So disappointed.

tamra h. | Overall Experience |
Clasificación:

I notice that my unit had mice & or rat droppings and,roaches.also some of my clothing had bed bugs i had none of those at my home.and was very upset and disappointed when I saw that in my unit

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