Customer Reviews for U-Haul Moving & Storage of Duluth

6,858 comentarios

4723 Miller Trunk Hwy   Hermantown, MN 55811
(Located on Miller Trunk Hwy 53 Next Door to Duluth Dodge)

(218) 722-5562

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(218) 722-5562

4723 Miller Trunk Hwy
Hermantown, MN 55811
(Located on Miller Trunk Hwy 53 Next Door to Duluth Dodge)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

wouldn't visit here after dark. Parking lot had OK lighting, scruffy group of people with radio screeching unloading an outside unit of what looked like an old stained mattress and garbage.

Elizabeth K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eve B. 
Clasificación:
5.0

Limited staff at check-in. Needed to wait awhile and nobody was there to let me know.

DELANEY B. 
Clasificación:
5.0

I've rented the 15 footer twice this last year from your location on Miller Trunk Highway in Hermantown, Mn, and the service was excellent both times. I will return if I need a good, clean truck for moving stuff in the future.

KIRK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESTER H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
4.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

all was good

LOREN M. 
Clasificación:
5.0

Everything was good

Cleo W.  |  Overall Experience 
Clasificación:
4.0

Only problem is entrance and exit

ELROY D. 
Clasificación:
5.0

Great team. Good customer care. They have a sense of humor.

Colleen K. 
Clasificación:
4.0

Not a comment on the location but the truck itself was intolerable and likely unsafe. I've driven many box trucks around the country and this was by far the worst truck I could have ever imagined. I would be embarrassed to allow customers to use it if it were my truck.

MARGARET P. 
Clasificación:
5.0

The staff deserve a raise. Loved the friendly & helpful atmosphere!

Persia K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

Nothing to improve. Service was great!

MICHAEL B. 
Clasificación:
5.0

No room for improvement. Staff is always friendly and helpful. I buy my propane and rent trailers at this facility. Wouldn't think of going anywhere else.

Gary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKKI H. 
Clasificación:
5.0

The service desk attendees were very helpful and pleasant! Very smooth rental, pick-up and return process.

RYAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank L. 
Clasificación:
4.0

price was a little high for the space rented, but overall a good experience.

matt j.  |  Overall Experience 
Clasificación:
5.0

Truck pulled to the right and steering was loose. Filled tank according to chart to get it back to 3/4 tank and ended up Full tank. Feel I should be refunded for the extra 1/4 tank of gas as chart was wrong.

SHERRIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVAN H. 
Clasificación:
5.0

Great experience.

TIMOTHY W. 
Clasificación:
5.0

I have used this location numerous times - can always get the equipment I need even on short notice. The employees are always very professional & efficient!!

BRIAN E. 
Clasificación:
2.0

we had a problem with getting a truck, they told my son my credit card and bank card were not good so he had to pay cash to rent one. I checked with both my credit card and bank the next moring and there was no problem with either card. still we had to pay cash I guess the compuers were not working right and the person waiting on us didnt know what he was doing. Very dissapointed in this rental place, my family has used U-Haul many times from differt locations with no problem.

NATHANIEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
5.0

Another great experience at this u-haul location! Great customer service!!

Tina J. 
Clasificación:
5.0

Out first time using uHaul. Very impressed. Will definitely use again.

LYLE S. 
Clasificación:
5.0

get your truck here

Lance R. 
Clasificación:
4.0

My friend having made the reservation and arrangements on his phone somewhat troubled me, especially that our pickup was going to be late pm on Sunday. It was a relief that when we arrived you were open and we were dealing with a live person to take care of the rental. Likewise upon the return. Gracias.

LESLIE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fran D. 
Clasificación:
5.0

Staff was friendly and very helpful and equipment was clean and well maintained.

George G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

I requested no text on reserving the trailer. You texted me anyway at 06:30. We have many options for trailer rental, thinking twice about your services now.

LEON K. 
Clasificación:
5.0

It was a good experience.

GAGE F. 
Clasificación:
5.0

Nothing needed to improve. Sarah was great to work with. Very positive attitude from everybody I interacted with at the shop. ¡Gracias!

MARK M. 
Clasificación:
5.0

¡Gracias!

KELCIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
3.0

Trailer was very dirty. Caked on mud all over it. Straps were covered in dried mud.

Eric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jay O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara K. 
Clasificación:
4.0

The ramp on our truck was not working properly and this was not disclosed when we picked it up.

Paul E. 
Clasificación:
4.0

Only problem for this location is one way in and out.

ELROY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD J. 
Clasificación:
3.0

El cliente no dejó un comentario.

KATHRYN B. 
Clasificación:
5.0

I rarely, if ever, complete surveys but I've rented several times from this location in the past few months, as have family members. I must say we've all been extremely impressed with the customer service. While it seems like there may be a staffing shortage, the employees here worked extra hard to keep things moving - and with a great attitude. I wish I had experiences like this everywhere I went. I hope you share this with your staff. Their patience and work ethic were awesome! Thank you! -Steve

Steven N. 
Clasificación:
5.0

This was surprisingly the least stressful part of my move. Sarah was fantastic and another employee left me a message after I left something important in the truck. The overall U-Haul experience was as simple as renting a car. Actually easier because much less to sign. I'll be back in the future, for sure.

Andrew B. 
Clasificación:
5.0

All the employees were very nice, professional and helpful. Will definitely be using their services again.

Brandie G. 
Clasificación:
5.0

There is little point in the online reservation as I had to repeat much of it at the dealer. I should be able to make the reservation, and pay for it ahead of time so I can pull in and just have the trailer hooked up.

THOMAS S. 
Clasificación:
4.0

Very friendly, informative and helpful.

Terry G. 
Clasificación:
4.0

I was told that the gas tank was “full”, but after driving 9 miles it took 3.5 gallons to actually fill it. Check gas station receipts to check how much gas was actually added instead of checking inaccurate guage.

Robert F. 
Clasificación:
5.0

Sarah and the staff in Hermantown, MN were professional and gracious despite being understaffed. Even without knowing it, they made the stress of moving less, simply by doing their jobs well!

SHELLEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Forrest B.  |  First Impressions 
Clasificación:
4.0

I had a heck of a time checking it in after hours..I was worried you didnt know that I did get it back in time..

Steve K. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOSEPH D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce B. 
Clasificación:
5.0

Great service. Handy location. Very helpful ztaff!

JANICE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGO H. 
Clasificación:
3.0

We needed to sweep it out before we could put stuff in. Minor problem

Gerald U. 
Clasificación:
5.0

Sarah is the bomb.com!!

CAL M. 
Clasificación:
5.0

Great Staff!! Thankful for a smooth experience moving my daughter home!

BONITA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
4.0

It was good service but it seems to be getting very expensive

DEAN H. 
Clasificación:
5.0

Back up cameras, trucks with better fuel milage. A truck that doesn't bog down while going up hills.. while living in a city that is a giant hill. The staff were awesome.

GREGORY G. 
Clasificación:
4.0

Drop off went very smooth! This location seemed to have their system in order. Overall though, my experience with UHaul was very poor.

ALEX T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARON C. 
Clasificación:
5.0

you are doing just fine . tank you

JAMES D. 
Clasificación:
3.0

Dolly was missing. Lady At the desk was not customer service Friendly. At least act like you like ur job.

Lindner M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN B. 
Clasificación:
2.0

Not enough staff. Every time I needed assistance it was a VERY long wait at the counter because according to the multiple staff members I talked to there was only one person working. I placed a call to uhual and it went to someone with a southern accent that didn't even work at the actual store! I think the solution is to just hire more people to actually work on site. If you cant find enough people to work then continue to increase wages until you get more people to work ON LOCATION! Lastly, Hours were not nearly long enough, I would expect hours to last until at least 10PM.

Ryan R.  |  Overall Experience 
Clasificación:
5.0

Solid! Thank you!!

KELLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon J. 
Clasificación:
5.0

Everything went as planned and on time.

JEFFREY J. 
Clasificación:
5.0

The trailer pulled great. It was just what we needed.

DAVID M. 
Clasificación:
5.0

The customer service (a young woman) was terrific. She was kind, smart, and knew her stuff. The van was in terrific condition.

MICHAEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY M. 
Clasificación:
5.0

Great U-haul facility - large inventory so you can always find what your looking for even on short notice - very efficient & professional employees - I would highly recommend it!!!

BRIAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN T. 
Clasificación:
3.0

Never enough parking spots to load up your items. Very inconvenient and poor planning that a storage facility with a second floor does not have an elevator.

Dan B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mason C. 
Clasificación:
5.0

Nothing. Very fast, courteous & efficient workers, much Appreciated!! :)

Jennifer M. 
Clasificación:
3.0

I was charged for the monthly rental fee when I shouldn't have been…I signed my contract under a ‘first month free' promotion, but upon reviewing all of my paperwork, I see I was indeed charged that $99 fee (plus tax?) I'm hoping that will be amended, I emailed a customer support email a few days ago and have yet to hear back…future customers beware and take note of what you're signing/being charged, much easier to avoid extraneous charges in the first place than to seek corrections afterwards.

Nikki S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

sarah H. 
Clasificación:
5.0

Great experience with staff!

ALAN B. 
Clasificación:
3.0

Windows were dirty. Interior of the truck was dirty. The van was not swept out.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
4.0

Tyler was very professional and helpful. Everyone I met was helpful.

William S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
1.0

They would not answer their phone. I had to wait 52 minutes on hold only for U-Haul main office to tell me that I needed to call the local office for help but they could not transfer me. So I had to dial repeatedly thru the day to try to get them to pick up. Your system is horrible. I tell everyone how horrible your system works. I can't believe you don't allow local contact to the centers. Who designed your horrible customer service plan. I will tell the story for the rest of my life. At a time where I'm traveling across the country and very stressed, your system is designed to provide ZERO live help. You try to help people with recorded messages and pointing people to website. Then to cap it off with a 52 minutes hold time ! Disgusting company that does that. You need to stop answering the phone for local centers. You need to let people call the and not reroute the phones to you when they don't want to answer their phones. They were rude when I arrived. I will never use U-Haul for anything unless I have to. I'm going to write every review I can, Yelp, Google and alike.

Mark K. 
Clasificación:
3.0

Location was understaffed, there were at least 7 returned vehicles and no one available to come out and check vehicles in.. Other than that was OK.

MICHAEL F. 
Clasificación:
5.0

Hard to see entrance at night...otherwise excellent service

Leonard S. 
Clasificación:
5.0

We were helped by a nice young man and he was very nice and helpful.

Sue p.  |  First Impressions 
Clasificación:
4.0

I had an appointment elsewhere right after my hitch installation. I had a concern I wouldnt make it but the staff guaranteed it wouldnt be a problem.. Everyone was very personable and the work done was exceptional.

Gail M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brigette L.  |  First Impressions 
Clasificación:
5.0

Sarah was friendly and extremely helpful. What a great experience!

Mark Daniel H.  |  First Impressions 
Clasificación:
3.0

When I made this reservation I asked if there was an elevator and she said there was… But when I went in to confirm the reservation I could not find the elevator… Because there was no elevator🤔

Dianne R.  |  First Impressions 
Clasificación:
5.0

No nothing

Cleo W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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