Customer Reviews for U-Haul Moving & Storage of Duluth

6,865 reviews

4723 Miller Trunk Hwy   Hermantown, MN 55811
(Located on Miller Trunk Hwy 53 Next Door to Duluth Dodge)

(218) 722-5562

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(218) 722-5562

4723 Miller Trunk Hwy
Hermantown, MN 55811
(Located on Miller Trunk Hwy 53 Next Door to Duluth Dodge)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Pickup was the easiest/fastest yet. Employee was very efficient at getting me on my way quickly. Dropoff was equally as painless.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

It was a fast, friendly and efficient experience, with the opportunity to complete the required paperwork online ahead of the pick up. The 10 foot truck drove nicely and worked perfectly for our specific needs. I will recommend uHaul to everyone needing a moving option.

Carmen C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Very fast check in and check out. Very professional!

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
4.0

wouldn't visit here after dark. Parking lot had OK lighting, scruffy group of people with radio screeching unloading an outside unit of what looked like an old stained mattress and garbage.

Elizabeth K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Eve B. 
Rating:
5.0

Limited staff at check-in. Needed to wait awhile and nobody was there to let me know.

DELANEY B. 
Rating:
5.0

I've rented the 15 footer twice this last year from your location on Miller Trunk Highway in Hermantown, Mn, and the service was excellent both times. I will return if I need a good, clean truck for moving stuff in the future.

KIRK B. 
Rating:
5.0

Customer did not leave a comment.

LESTER H. 
Rating:
4.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

all was good

LOREN M. 
Rating:
5.0

Everything was good

Cleo W.  |  Overall Experience 
Rating:
4.0

Only problem is entrance and exit

ELROY D. 
Rating:
5.0

Great team. Good customer care. They have a sense of humor.

Colleen K. 
Rating:
4.0

Not a comment on the location but the truck itself was intolerable and likely unsafe. I've driven many box trucks around the country and this was by far the worst truck I could have ever imagined. I would be embarrassed to allow customers to use it if it were my truck.

MARGARET P. 
Rating:
5.0

The staff deserve a raise. Loved the friendly & helpful atmosphere!

Persia K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Nothing to improve. Service was great!

MICHAEL B. 
Rating:
5.0

No room for improvement. Staff is always friendly and helpful. I buy my propane and rent trailers at this facility. Wouldn't think of going anywhere else.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

NIKKI H. 
Rating:
5.0

The service desk attendees were very helpful and pleasant! Very smooth rental, pick-up and return process.

RYAN B. 
Rating:
4.0

Customer did not leave a comment.

Frank L. 
Rating:
4.0

price was a little high for the space rented, but overall a good experience.

matt j.  |  Overall Experience 
Rating:
5.0

Truck pulled to the right and steering was loose. Filled tank according to chart to get it back to 3/4 tank and ended up Full tank. Feel I should be refunded for the extra 1/4 tank of gas as chart was wrong.

SHERRIE F. 
Rating:
5.0

Customer did not leave a comment.

EVAN H. 
Rating:
5.0

Great experience.

TIMOTHY W. 
Rating:
5.0

I have used this location numerous times - can always get the equipment I need even on short notice. The employees are always very professional & efficient!!

BRIAN E. 
Rating:
2.0

we had a problem with getting a truck, they told my son my credit card and bank card were not good so he had to pay cash to rent one. I checked with both my credit card and bank the next moring and there was no problem with either card. still we had to pay cash I guess the compuers were not working right and the person waiting on us didnt know what he was doing. Very dissapointed in this rental place, my family has used U-Haul many times from differt locations with no problem.

NATHANIEL C. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Another great experience at this u-haul location! Great customer service!!

Tina J. 
Rating:
5.0

Out first time using uHaul. Very impressed. Will definitely use again.

LYLE S. 
Rating:
5.0

get your truck here

Lance R. 
Rating:
4.0

My friend having made the reservation and arrangements on his phone somewhat troubled me, especially that our pickup was going to be late pm on Sunday. It was a relief that when we arrived you were open and we were dealing with a live person to take care of the rental. Likewise upon the return. Thank you.

LESLIE V. 
Rating:
5.0

Customer did not leave a comment.

Fran D. 
Rating:
5.0

Staff was friendly and very helpful and equipment was clean and well maintained.

George G. 
Rating:
5.0

Customer did not leave a comment.

Jerome H. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

I requested no text on reserving the trailer. You texted me anyway at 06:30. We have many options for trailer rental, thinking twice about your services now.

LEON K. 
Rating:
5.0

It was a good experience.

GAGE F. 
Rating:
5.0

Nothing needed to improve. Sarah was great to work with. Very positive attitude from everybody I interacted with at the shop. Thank you!

MARK M. 
Rating:
5.0

Thanks!

KELCIE D. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
3.0

Trailer was very dirty. Caked on mud all over it. Straps were covered in dried mud.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

BRENDA P. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

Jay O. 
Rating:
5.0

Customer did not leave a comment.

Tara K. 
Rating:
4.0

The ramp on our truck was not working properly and this was not disclosed when we picked it up.

Paul E. 
Rating:
4.0

Only problem for this location is one way in and out.

ELROY D. 
Rating:
5.0

Customer did not leave a comment.

CHAD J. 
Rating:
3.0

Customer did not leave a comment.

KATHRYN B. 
Rating:
5.0

I rarely, if ever, complete surveys but I've rented several times from this location in the past few months, as have family members. I must say we've all been extremely impressed with the customer service. While it seems like there may be a staffing shortage, the employees here worked extra hard to keep things moving - and with a great attitude. I wish I had experiences like this everywhere I went. I hope you share this with your staff. Their patience and work ethic were awesome! Thank you! -Steve

Steven N. 
Rating:
5.0

This was surprisingly the least stressful part of my move. Sarah was fantastic and another employee left me a message after I left something important in the truck. The overall U-Haul experience was as simple as renting a car. Actually easier because much less to sign. I'll be back in the future, for sure.

Andrew B. 
Rating:
5.0

All the employees were very nice, professional and helpful. Will definitely be using their services again.

Brandie G. 
Rating:
5.0

There is little point in the online reservation as I had to repeat much of it at the dealer. I should be able to make the reservation, and pay for it ahead of time so I can pull in and just have the trailer hooked up.

THOMAS S. 
Rating:
4.0

Very friendly, informative and helpful.

Terry G. 
Rating:
4.0

I was told that the gas tank was “full”, but after driving 9 miles it took 3.5 gallons to actually fill it. Check gas station receipts to check how much gas was actually added instead of checking inaccurate guage.

Robert F. 
Rating:
5.0

Sarah and the staff in Hermantown, MN were professional and gracious despite being understaffed. Even without knowing it, they made the stress of moving less, simply by doing their jobs well!

SHELLEY R. 
Rating:
5.0

Customer did not leave a comment.

Forrest B.  |  First Impressions 
Rating:
4.0

I had a heck of a time checking it in after hours..I was worried you didnt know that I did get it back in time..

Steve K. 
Rating:
1.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
4.0

Customer did not leave a comment.

Jim T. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Great service. Handy location. Very helpful ztaff!

JANICE N. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

MARGO H. 
Rating:
3.0

We needed to sweep it out before we could put stuff in. Minor problem

Gerald U. 
Rating:
5.0

Sarah is the bomb.com!!

CAL M. 
Rating:
5.0

Great Staff!! Thankful for a smooth experience moving my daughter home!

BONITA P. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

It was good service but it seems to be getting very expensive

DEAN H. 
Rating:
5.0

Back up cameras, trucks with better fuel milage. A truck that doesn't bog down while going up hills.. while living in a city that is a giant hill. The staff were awesome.

GREGORY G. 
Rating:
4.0

Drop off went very smooth! This location seemed to have their system in order. Overall though, my experience with UHaul was very poor.

ALEX T. 
Rating:
5.0

Customer did not leave a comment.

KARON C. 
Rating:
5.0

you are doing just fine . tank you

JAMES D. 
Rating:
3.0

Dolly was missing. Lady At the desk was not customer service Friendly. At least act like you like ur job.

Lindner M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN N. 
Rating:
5.0

Customer did not leave a comment.

Valerie A. 
Rating:
5.0

Customer did not leave a comment.

SEAN B. 
Rating:
2.0

Not enough staff. Every time I needed assistance it was a VERY long wait at the counter because according to the multiple staff members I talked to there was only one person working. I placed a call to uhual and it went to someone with a southern accent that didn't even work at the actual store! I think the solution is to just hire more people to actually work on site. If you cant find enough people to work then continue to increase wages until you get more people to work ON LOCATION! Lastly, Hours were not nearly long enough, I would expect hours to last until at least 10PM.

Ryan R.  |  Overall Experience 
Rating:
5.0

Solid! Thank you!!

KELLY R. 
Rating:
5.0

Customer did not leave a comment.

Brandon J. 
Rating:
5.0

Everything went as planned and on time.

JEFFREY J. 
Rating:
5.0

The trailer pulled great. It was just what we needed.

DAVID M. 
Rating:
5.0

The customer service (a young woman) was terrific. She was kind, smart, and knew her stuff. The van was in terrific condition.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

TROY M. 
Rating:
5.0

Great U-haul facility - large inventory so you can always find what your looking for even on short notice - very efficient & professional employees - I would highly recommend it!!!

BRIAN E. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
3.0

Never enough parking spots to load up your items. Very inconvenient and poor planning that a storage facility with a second floor does not have an elevator.

Dan B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mason C. 
Rating:
5.0

Nothing. Very fast, courteous & efficient workers, much Appreciated!! :)

Jennifer M. 
Rating:
3.0

I was charged for the monthly rental fee when I shouldn't have been…I signed my contract under a ‘first month free' promotion, but upon reviewing all of my paperwork, I see I was indeed charged that $99 fee (plus tax?) I'm hoping that will be amended, I emailed a customer support email a few days ago and have yet to hear back…future customers beware and take note of what you're signing/being charged, much easier to avoid extraneous charges in the first place than to seek corrections afterwards.

Nikki S. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

Customer did not leave a comment.

sarah H. 
Rating:
5.0

Great experience with staff!

ALAN B. 
Rating:
3.0

Windows were dirty. Interior of the truck was dirty. The van was not swept out.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Tyler was very professional and helpful. Everyone I met was helpful.

William S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W. 
Rating:
4.0

Customer did not leave a comment.

Kyle A. 
Rating:
5.0

Customer did not leave a comment.

Dianne R.  |  Overall Experience 
Rating:
5.0

We were helped by a nice young man and he was very nice and helpful.

Sue p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brigette L.  |  First Impressions 
Rating:
5.0

Sarah was friendly and extremely helpful. What a great experience!

Mark Daniel H.  |  First Impressions 
Rating:
3.0

When I made this reservation I asked if there was an elevator and she said there was… But when I went in to confirm the reservation I could not find the elevator… Because there was no elevator🤔

Dianne R.  |  First Impressions 
Rating:
5.0

No nothing

Cleo W.  |  First Impressions 
No reviews have been submitted for this location.

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