Customer Reviews for U-Haul Moving & Storage of Downtown

3,992 comentarios

808 E Washington Blvd   Fort Wayne, IN 46803
(@ Francis)

(260) 424-7724

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(260) 424-7724

808 E Washington Blvd
Fort Wayne, IN 46803
(@ Francis)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Jeannette, Ian and fellowEmployees were great!

Willie W.  |  First Impressions 
Clasificación:
5.0

Your employee at checkin time was exceptional. Also the manager at checkout was very friendly, and knowledgeable. 

SCOTT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
3.0

Everything was fine except for the woman who checked me in. She wanted her cigarette break and was very rude talking to me. She told me I wasn't listening and I told her she was talking way too fast. I have been in customer relations for over 30 years and I did not appreciate being talking to like a scolded child.

Deidre W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy K. 
Clasificación:
5.0

This service was great! The employees aee great. Gracias

KARIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIC P. 
Clasificación:
4.0

I thought it was good service and the truck was newer than expected.

Malcolm C. 
Clasificación:
5.0

The people at the Ft. Wayne on Washington Blvd location was so sweet. I had to wait for 40 minutes for the 10' truck and they gave me a expense refund for the wait. They are the best and if I need another U-Haul I'll definitely go back to this one. I couldn't have been more pleased with the service.

Teresa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

I was charged by a different uhaul a cancellation fee because I went to one closer to where I was at which is ridiculous in my personal opinion.

Georgette C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jared S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jared S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jared S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jared S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jared S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jared S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jared S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jared S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jared S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jared S. 
Clasificación:
5.0

This U-Haul location is well run with efficient personnel. All aspects of their service went smoothly and so I walked away a satisfied customer.

greg S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank N. 
Clasificación:
5.0

Listen the customer service here was above our expectations. Jeannette helped us while there today. Very knowledgeable and a overall good spirit to meet. Respect and pleasant greetings go a long way. Thank you Jeanette for your help. God Bless.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B.  |  Overall Experience 
Clasificación:
5.0

Very clean store nice and friendly customer care

Nicky O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald S. 
Clasificación:
5.0

No room for improvement! Our agents were very nice, professional and efficient. We really appreciate good service. Thank you!!

Jeff T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannette S. 
Clasificación:
3.0

When a customer has a confirmed reservation at 8am they should not have to drive to the store only to watch the UHaul representative gave to call the previous customer who has your reserved equipment still out. I had to wait 45 minutes to pick up the truck I reserved. No apologies. No discount. No phone call to alert me of a problem with my reservation. No extension of my time on the rental â€" just a loss of 45 minutes without UHaul carrying one bit. Really bad experience.

Brad O. 
Clasificación:
5.0

Great people to work with at this location, especially the lot attendant on the day we rented. Very friendly and great to work with getting our trailer. Great experience and will definitely rent from here again.

Philip A. 
Clasificación:
5.0

Nada

LYNDA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

Stay the same.

Richard S. 
Clasificación:
5.0

Kudos for the excellent professional service.

Larissa M. 
Clasificación:
3.0

did a reservation for 2 days, with a credit card. was 1 hour late to pick up and they had given my vehicle away. had to take a bigger vehicle,did not want bigger or would have reserved it. bigger = need more area, use more gas. when i returned, was first in line and waiting for ANYONE to come check it in. manager walked out, checked in car behind me.

mark B. 
Clasificación:
5.0

Truck was clean and maintained, but could use Air Conditioner recharge or compressor work. Dee was fun to work with.

Kevin B. 
Clasificación:
5.0

we rented the appliance dolly here since the original U-Haul we had ordered from didn't have one and neglected to tell us until we got there to pick up the truck and dolly... these folks helped us rent the truck in lansing and drop it off here... we transported the dolly to lansing, packed everything up and moved it all to fort wayne and dropped everything here... it all worked perfectly ... very happy with outcome and service from these folks.

jeff M. 
Clasificación:
5.0

Ian was amazing very friendly and helpful, will definitely use this location again.

Adam R. 
Clasificación:
1.0

You charge me more than what the contract called for

Fred R. 
Clasificación:
1.0

They are trying to charge me for 200 mikes and I only drove the van 25 miles. I have discussed with the manager, Ian Kacala and with the district Manager , Mike Eastwood, that there must be something wrong with the equipment. Mike said they would wait a couple of days to see if it happened to other customers and then he or Ian would call and let me know what they found. No call but they charged me the full amount. I will call my credit card company and let them dispute. I have never dealt with a more unprofessional team, they not only refused to believe me but the treatment I received from the sales associate and Ian was very condescending and discriminatory. Additionally, my gas purchase to refill the tank, which was only 3/4 full when I picked it up. was $15. Impossible if I drove the 300 miles they are trying to say I did. You have a franchise in Ft Wayne who is operating some type of theft ring. Located at 808 E Washington Blvd Ft Wayne, In 46803

Debbie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC S. 
Clasificación:
3.0

Staff was friendly and helpful

Raymond K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim B. 
Clasificación:
5.0

I was greeted with an enthusiastic “good morning” when I first entered the building and the lady was very helpful and informative.

brenda W. 
Clasificación:
1.0

Have the keys ready for customers.

Paris S. 
Clasificación:
4.0

Nothing great job

Bernard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sybil M. 
Clasificación:
5.0

Ian was great!

Irvin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary K. 
Clasificación:
5.0

Jeanette is AMAZING

Brandy L. 
Clasificación:
1.0

El cliente no dejó un comentario.

MATTHEW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
2.0

Do walk around. Double check gas gauge.

Rolin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
3.0

The vehicle was clean and everything worked well. However, they were understaffed and I did not receive the item I ordered for my move. I tried calling the office but was always placed on hold.

Maria B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mandy B. 
Clasificación:
5.0

Great service. Very friendly and helpful. Highly recommend.

DOUGLAS R. 
Clasificación:
3.0

Would not give me refund for 2nd day I did not use

valerie H. 
Clasificación:
5.0

Assistant Manager was very knowledgeable and helpful. She has great customer service skills. Much appreciation

JOHN S. 
Clasificación:
4.0

N/a

Kelsey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mateo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarvis J. 
Clasificación:
4.0

The process for returning the equipment was not made clear to me. I understood how to return the truck, but the website said nothing about the dolly or furniture pads. It said to secure the items but there was no way to know how to do that.

Dawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy A. 
Clasificación:
5.0

The U-Haul trailer we rented ended up having a leak, but we informed the representative about it and she stated she was going to fix it. We didn't find out about it until the next morning, after it stormed all night, when we went to unload the haul into the storage unit. I have used this location two times and each time Dee Love-Barngrover helped me with my rental. She is amazing!

Abbie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAROL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sal S. 
Clasificación:
3.0

I reserved my truck from 9am-1pm yesterday and was told to call if I needed more time. I needed one extra hour so I called to let them know I would drop it off at 2pm and was told I was being charged an additional $45. My initial charge was $95.42 so an extra $45 for an extra hour is ridiculous. Needless to say the next time I need to rent a truck I'll look elsewhere

Jesse T. 
Clasificación:
4.0

all good, Thx

Thomas J. 
Clasificación:
5.0

It has nothing to do with the location. For the third time in two weeks (out of 3 rentals), we were unable to complete an after hours return online, which required additional phone time An announced wait of 56" prompted us to request a return call; when it came, we still had to wait for 10" for someone to pick up. We'll try installing the app as suggested to facilitate the return, but it shouldn't be necessary. As to location, with one rare exception, the service here has exceeded expectations. Dee is absolute ON IT when it comes to taking care of customers, and Kevin (I think that's his name) is just lovely as well. There are a number of locations in Fort Wayne; this is our favorite.

Laurel H. 
Clasificación:
5.0

Jeanneth, was very helpful, kind and thorough.

Larhonda B. 
Clasificación:
5.0

The truck I rented just needs the loading door greased up. Was stiff going up and down. Otherwise the experience as a whole was great. No problems.

brandon C. 
Clasificación:
5.0

The employee (Kevin Austin) that helped my friend and I was absolutely amazing. We both have never rented out a uhaul before and he walked us through every step and really made this whole process 10000 times easier. He had a positive attitude and really did such an amazing job. We will definitely use this location again.

Hailey S. 
Clasificación:
5.0

Fix the uhaul.com/share website so it actually works

Ian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tobiah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M. 
Clasificación:
5.0

The gentleman who waited on me, Kevin Austin, is amazing. He's very polite, courteous, and helpful. I will definitely come back to this location for future needs.

scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

AUSTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
5.0

I rented a 26ft truck, it was clean and ran well, Customer service was great, I don't remember the Filipino woman's name but she was Very helpful and professional, Great experience for me, Moving a family to Fort Wayne for my company was very stressful and she helped relieve that stress, Good job Uhaul Tony

Tony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
3.0

Stop sending me texts to complete the turn in process. 25 texts after the equipment was turned in is beyond annoying it is harassment!!!! This is how you destroy customers returning!!!!!

Tom S. 
Clasificación:
3.0

Would have said above average if it wasn't for the rude disrespectful nasty attitude I got from Dee i'll be completely honest I was supposed to get the 6 x 12 trailer it got canceled because I didn't get there fast enough my fault however she was so rude about it not professional at all definitely would've never use this location again because of her terrible attitude I'll think she should get fired she should not be employed or work with people giving me that excuse that she's been yelled at 15 times plus that day completely unacceptable I would appreciate if she would call and apologize to me because she's not a good person terrible person only reason why I'd be back is because the lady I worked with that I return the trailer with was nice everyone else is really nice at this location except Dee like I said I would still use his location I wouldn't recommend his location I still like the coldwater road because I've never been yelled at at that location I'll be honest I was not looking forward to returning my trailer if Dee was there like I said management should definitely talk today about her attitude have her change it or just fire her if she can't treat customers with respect and be professional she's completely unprofessional and it's obvious with her attitude

Keith V. 
Clasificación:
5.0

Great equipment, great people!

Neil T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
5.0

Excellent store. Have used in the past with excellent service & will continue to use

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce O. 
Clasificación:
5.0

The location was easy to get to and service was excellent.

Bill W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan C. 
Clasificación:
4.0

Gracias

Nandi c.  |  Overall Experience 
Clasificación:
5.0

I'm very glad that my friend Dee can help me out as I'm going through a rough time right now. And I appreciate everything she has done for me as she was very helpful on everything.

Crystal H.  |  First Impressions 
Clasificación:
5.0

Easy, clean and affordable

IAN K.  |  Overall Experience 
Clasificación:
2.0

Bad customer service, predictive staff. Had a problem with another customer, young dude was parked in. handicap space I said some thing about it we went out side , he had a gun an the staff member could only yell in my ear. I had my unit for over two years an never was late on a payment. Glad I'm out of there !

STEVE G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Shalena C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Liani T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Drew F.  |  First Impressions 
Clasificación:
1.0

The store had no storage units available (all units had physical locks on them), despite the computer system saying that they did. I was trying to get a storage unit to move into that day and there were a couple other options that were open on Sunday. I'm on a really tight schedule and lost a critical day due to this error. Staff in store was unable to contact their GM to resolve the situation at the time and stated that GM had limited availability the next day to get a resolution. Thus far I've spent over 30 minutes of my work day on Monday on hold in the hopes of getting this resolved. Seems unlikely, hoping for a refund at this point.

ROBERT D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVE G.  |  Overall Experience 
Clasificación:
5.0

Limpio

KRISTI L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

stacy e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stacy e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darnell H.  |  Overall Experience 
Clasificación:
2.0

The unit was not what was explained when I came into the location. The worker lied about what could be stored into the unit! The facility is dirty and the space was not well planned at all. There are safety and security issues as well!

Tonya B.  |  Online Move In 
Clasificación:
1.0

The whole time I was there You guys was able to take money off card without a problem and you want to charge me a late fee. No Sir

AGNUS W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T.  |  First Impressions 
Clasificación:
5.0

Ian & his staff are excellent. I had rented spaces 100 & 102 the past few years and Ian and his team are AWESOME!!!!

ROBERT S.  |  Overall Experience 
Clasificación:
5.0

Thank you for your help & assistance with my storage & moving needs!

Jamie P.  |  Overall Experience 
Clasificación:
5.0

I moved out of town approx. 100 mile trip. U Haul helped me to accomplish everything and they were so friendly and explained all the details to me. I purchased from U Haul all my moving supplies needed to pack up my home. They had so much to choose from I did not have to go anywhere else to get one single item. I rented a Truck for a one-way trip that process went much smoother than I thought it would. I was also able to get a dolly and packing cloths to cushion my furniture and glass table tops for a very small fee. Then finally I rented a storage unit in the new city I moved to; it was large enough to hold all my furniture, household items, clothes & boxes. And the 1st month was free of charge!! By now I am exhausted from the move and I originally was supposed to drop off the truck at a different location closer to my new home. However, they allowed me to return it at the U Haul storage location. U Haul made this overwhelming move to a new city smooth, calm and friendly. Mind you I just buried my Mom a few days prior. I received excellent customer service from 3 different locations. With my Mom's death my emotions were on edge not to mention all the work to move to a new city. U Haul is to be commended on how much they helped a single women and I admit I was a emotional mess the entire time. I am so grateful to all the staff and I want U Haul Management to know JOB WELL DONE! A very satisfied customer, Patricia

Patricia A.  |  First Impressions 
Clasificación:
1.0

I have decided I will probably look elsewhere for moving and storage needs in the future. If the system isn't down, the employee working has no idea what is going on. I keep giving Uhaul another chance but at this point 3 strikes and you are out.

Rhonda J.  |  Overall Experience 
Clasificación:
5.0

Prompt and professional service.

Marynetta H.  |  First Impressions 
Clasificación:
5.0

great experience with both storage and truck rental

KEYSHA T.  |  Overall Experience 
Clasificación:
5.0

good services

JOSE V.  |  First Impressions 
Clasificación:
5.0

I was treated extremely well, by a friendly and professional staff. Keep up the good work.

Andrew T.  |  First Impressions 
Clasificación:
5.0

The staff there was phenomenally helpful all the way around making a stressful time easier. I'd definitely go back if I needed storage or trailer rental

Justin K.  |  First Impressions 
Clasificación:
2.0

Staff needs to have more training and customer service.

AIMEE H.  |  Overall Experience 
Clasificación:
5.0

Really friendly staff, manager is really cool and understanding. Good price for what if offered. Clean place. Professional environment. 10/10 service and experience.

tyler h.  |  Overall Experience 
Clasificación:
5.0

Great Place! Thank you for your help!

Rebeca S.  |  Overall Experience 
Clasificación:
5.0

I really appreciated U haul being there when I needed them. I had to do an extended rental and it was a very easy and efficient process.

Barbara P.  |  First Impressions 
Clasificación:
5.0

Everything worked like clockwork. Staff was helpful, the facility was clean and well lit and accessible. Many thanks to all.

connie m.  |  Overall Experience 
Clasificación:
5.0

Bueno

Rebeca S.  |  First Impressions 
Clasificación:
4.0

Very courteous and helpful staff

Cara D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba