Customer Reviews for U-Haul Moving & Storage of Downtown

3517 comentarios

808 E Washington Blvd   Fort Wayne, IN 46803
(@ Francis)

(260) 424-7724

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(260) 424-7724

808 E Washington Blvd
Fort Wayne, IN 46803
(@ Francis)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Kara S. 
Clasificación:
5.0

This location and those who work there are excellent. I will use them in the future.

Thomas R. 
Clasificación:
4.0

I was charged for a dolly and was never given one in the truck.

BRITTANY T. 
Clasificación:
1.0

The truck needed serviced bad after I finally got it over 13 hours after my reservation. Customer service was rude took forever. Worst uhaul experience I've had in years. This is also like the 4 uhaul I've rented in the last 14 months!

TESSA D. 
Clasificación:
3.0

No customer parking… had 10 cars three employees.

JOHN ALDEN F. 
Clasificación:
4.0

The amount of money I'm being charged for being late a couple of hours amounts to the amount I could pay a moving company to bring their own truck and take my stuff without me lifting anything ... truly outrageous

EMMANUEL A. 
Clasificación:
3.0

For all of U-Haul having vehicles ready when they are supposed to would go along way.

Andrew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN H. 
Clasificación:
3.0

Customer service. The manager was not very nice. Was on the rude side. will not do business with this location

ERIC H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAWNIE M. 
Clasificación:
5.0

The parking lot is terrible and they are understaffed on the weekend but this is easily the best one I've ever been to and I've been using uhaul for decades

DARA C. 
Clasificación:
5.0

This place is great. The staff is very helpful and friendly.

Jorge J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaylee H. 
Clasificación:
4.0

Customer service call line needs some coaching, and needs to find a way to be more helpful when someone calls with a stuck truck.

Jeremiah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY R. 
Clasificación:
5.0

A+++

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN G. 
Clasificación:
5.0

Ian goes above and beyond to make sure his customers are happy! I've been using this location for years now and he always helps us out with finding what best will fit our needs. He is very knowledgeable and I would definitely recommend this location to anyone.

NATASHA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Caleb M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ASIF S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
4.0

El cliente no dejó un comentario.

TYLER D. 
Clasificación:
4.0

Easy peasy. Quick in and out the pickup was newer and was perfect fir the job.

MICHAEL H. 
Clasificación:
5.0

The staff was friendly, knowledgeable, and very informative. Thanks " U-Haul" another great experience.

MANUEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY GIRARD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL EUGENE P. 
Clasificación:
1.0

Reserved a 26' truck 3 weeks in advance. My truck was not available with no warning. There were no 26 or 20 foot trucks available. I was offered to drive 20 miles to pick up a different truck. Instead had to take a 17' truck that quadrupled my job. No apologies. No help. Nothing. Awful experience

Thomas P. 
Clasificación:
5.0

Outstanding customer service

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

Easy stress free pick up

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia H. 
Clasificación:
5.0

The truck needs an alignment, it was very hard to drive. It also needs new tires, at least in the front. I was driving in the rain and it slipped around quite a bit. The people at that store are very nice and helpful.

MELISSA A. 
Clasificación:
5.0

Per paperwork notes above

TODD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

See above

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

COURTNEY P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Camron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian S. 
Clasificación:
5.0

Great customer service. I needed a truck after work, so I called U-Haul at the last minute. I got helped with a clean truck and with a Low rate. Thanks U-Haul I appreciate it.

VERNARD B. 
Clasificación:
5.0

Very friendly and helpful :)

JENNIFER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERI F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney M.  |  First Impressions 
Clasificación:
4.0

A+++

William B. 
Clasificación:
3.0

El cliente no dejó un comentario.

STACY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY N. 
Clasificación:
5.0

ND

CHIQUITAMARIE D. 
Clasificación:
1.0

Accuse me of not returning a truck threatening to call police and report stolen call back an apologize then ask when I drop the truck off so I don't get charged on my receipt it says I returned it tues when I returned it Sunday the same day I got it today is Wednesday when they start calling me threatening me when the truck was there the whole time

Lakisha G. 
Clasificación:
1.0

Uhaul was terrible to work with even though I had reservations way out in advance I was still forced to drive 45 minutes both ways to get the Uhaul. I had to drive it through downtown. It took me 3 hours to get a Uhaul when there are 3 Uhaul places in my town and the price went up. The first quote said $1330.00 when I reserved. The second was $1370. And finally at pick up I paid $1415. Uhaul has terrible costumer service I won't book with them again.

Benjamin M. 
Clasificación:
2.0

The guy didn't seem like he wanted to be there

Butch B. 
Clasificación:
2.0

The guy didn't seem like he wanted to be there

RANDY LEE SR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy M. 
Clasificación:
3.0

It was very busy and the overall process seemed to be slower than it could have been. The woman helping us was very nice though.

Carson B. 
Clasificación:
5.0

El cliente no dejó un comentario.

aung W. 
Clasificación:
4.0

The 26ft truck I received was in horrible running shape. Didn't realize how bad until I was already on my way. Told the agent the problems with the truck, Didn't seem to concerned. 170,000 plus miles..front end shook so bad my seat belt was always locked. The alignment was off so bad to the right, couldn't use turn signals and after unloading, a few of my boxes in the attic area were wet.

Donald E. 
Clasificación:
5.0

Quick service and check -in

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey H. 
Clasificación:
5.0

The gentleman was at the pickup site before I even pulled in. Very friendly.

Ruthann K. 
Clasificación:
3.0

I was worried driving so far that the check engine oil light was on before I left. I bright it to the workers attention and she said it will be fine. Didn't come look:( The truck drove fine. I was just concerned.

Cynthia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
3.0

The truck had a tire monitoring system warning light that came on and off. It seemed to threaten our use. When I presented to the associate, she said it was known and needed to be addressed. Disclosing it or providing an alternate truck would have saved some anxiety.

Tony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samia H. 
Clasificación:
5.0

When there is a delay in picking up rental do to computer systems shutting down the rental should at least be automatically updated to the exact time one completes final checkout in mobile access..reservation 645 by time I could get access to key and leave 830 and almost two hours delay which should had been and extra hour extended do to not being able to start moving until next day and having to pay for one more day which on another note I locked keys in van and it took almost 3hours from time roadside assistance was contacted by me for someone to show up which in turn caused me to not be able to finish the project I needed this extra day for,my problem yes locking key in van but had I been given at least and extra four hours from original drop-off time do to system malfunctions I could have finished moving everything Wendsday night instead of paying for extra day and slooooooooow response to getting help. Worst experience ever for roadside service but system malfunctions are more understandable not the tell me for 2 hours someone's coming then find out from towtruck guy you all just contacted him 30minutes before he showed that was bullcrap I could have gotten a towtruck driver there in 30 minutes but had to waste money on waiting 2hours of being lied to.aniut someone coming? Phelipe lied...twice.

Kevin J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
2.0

The mobile check in is horrendously slow. Was shocked at a company like Uhaul it was that bad. Secondly, I put in approximately 40 miles to be driven on my rental, to be safe. I only used 20 exactly. When I got back the guy was trying to tell me I went over my mileage and overcharge. I told him that's impossible and that I only went 20 and marked 40. He didn't even respond and say he was wrong and just gave me my total. Inferring to me he was just trying to overcharge me just because he could. I will not be using this location again or even uhaul for that matter.

Dillon Z. 
Clasificación:
5.0

Well organized - quick return of equipment

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna G. 
Clasificación:
5.0

Tried using online sysgtem for after hours drop and had a lot of trouble, it took about 1 hour to figure out.

James M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry P. 
Clasificación:
5.0

Dee was great at checkout and attaching trailer to keep. She explained everything.

Jeffrey G. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHEILAM M. 
Clasificación:
5.0

Drop off Manager was absolutely the best!

Lucy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA C. 
Clasificación:
3.0

I don't really understand the purpose of pre-registration process (entering drivers license information, taking pictures of ID, etc.) when you have to wait upwards of 20 minutes at the store “Awaiting Approval”. Went from a quick rental pickup to a 20-30 minute waiting game when it should have been much more streamlined.

Cameron M. 
Clasificación:
5.0

Location was great, however the website said incorrectly I could return to any location, and this doubled the miles I put on the vehicle and really drove up the cost.

Andrew S. 
Clasificación:
5.0

Super friendly and efficient. In and out in less than 5 minutes.

ERIC ALLAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tashya M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reuben B. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don G. 
Clasificación:
5.0

The employee came right out to great us, reviewed the truck and contract quickly and efficiently and was friendly.

Creager S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Drew F.  |  First Impressions 
Clasificación:
1.0

The store had no storage units available (all units had physical locks on them), despite the computer system saying that they did. I was trying to get a storage unit to move into that day and there were a couple other options that were open on Sunday. I'm on a really tight schedule and lost a critical day due to this error. Staff in store was unable to contact their GM to resolve the situation at the time and stated that GM had limited availability the next day to get a resolution. Thus far I've spent over 30 minutes of my work day on Monday on hold in the hopes of getting this resolved. Seems unlikely, hoping for a refund at this point.

ROBERT D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVE G.  |  Overall Experience 
Clasificación:
5.0

Limpio

KRISTI L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

stacy e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stacy e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darnell H.  |  Overall Experience 
Clasificación:
2.0

The unit was not what was explained when I came into the location. The worker lied about what could be stored into the unit! The facility is dirty and the space was not well planned at all. There are safety and security issues as well!

Tonya B.  |  Online Move In 
Clasificación:
1.0

The whole time I was there You guys was able to take money off card without a problem and you want to charge me a late fee. No Sir

AGNUS W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T.  |  First Impressions 
Clasificación:
5.0

Ian & his staff are excellent. I had rented spaces 100 & 102 the past few years and Ian and his team are AWESOME!!!!

ROBERT S.  |  Overall Experience 
Clasificación:
5.0

Thank you for your help & assistance with my storage & moving needs!

Jamie P.  |  Overall Experience 
Clasificación:
5.0

I moved out of town approx. 100 mile trip. U Haul helped me to accomplish everything and they were so friendly and explained all the details to me. I purchased from U Haul all my moving supplies needed to pack up my home. They had so much to choose from I did not have to go anywhere else to get one single item. I rented a Truck for a one-way trip that process went much smoother than I thought it would. I was also able to get a dolly and packing cloths to cushion my furniture and glass table tops for a very small fee. Then finally I rented a storage unit in the new city I moved to; it was large enough to hold all my furniture, household items, clothes & boxes. And the 1st month was free of charge!! By now I am exhausted from the move and I originally was supposed to drop off the truck at a different location closer to my new home. However, they allowed me to return it at the U Haul storage location. U Haul made this overwhelming move to a new city smooth, calm and friendly. Mind you I just buried my Mom a few days prior. I received excellent customer service from 3 different locations. With my Mom's death my emotions were on edge not to mention all the work to move to a new city. U Haul is to be commended on how much they helped a single women and I admit I was a emotional mess the entire time. I am so grateful to all the staff and I want U Haul Management to know JOB WELL DONE! A very satisfied customer, Patricia

Patricia A.  |  First Impressions 
Clasificación:
1.0

I have decided I will probably look elsewhere for moving and storage needs in the future. If the system isn't down, the employee working has no idea what is going on. I keep giving Uhaul another chance but at this point 3 strikes and you are out.

Rhonda J.  |  Overall Experience 
Clasificación:
5.0

Prompt and professional service.

Marynetta H.  |  First Impressions 
Clasificación:
5.0

great experience with both storage and truck rental

KEYSHA T.  |  Overall Experience 
Clasificación:
5.0

good services

JOSE V.  |  First Impressions 
Clasificación:
5.0

I was treated extremely well, by a friendly and professional staff. Keep up the good work.

Andrew T.  |  First Impressions 
Clasificación:
5.0

I really appreciated U haul being there when I needed them. I had to do an extended rental and it was a very easy and efficient process.

Barbara P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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