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Niketa BrownCustomer Reviews for U-Haul Moving & Storage of Downtown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck and auto transport was available when I needed it. The return was easy. I was even helped out of a jam trying to back the auto transport into a parking spot.
Gary QuickIn and out super fast Very satisfied
ANDREW SMITHThey said I had unlimited mileage. I told them I’d be making two trips (loads) only to get charged for additional mileage at the Michigan drop off. Had I known this I would have rented elsewhere.
Andrea RepaskyI had rented a dolly but it was not in the U-Haul when I picked it up. I think if is very important that the rented extras be in the U-Haul so that people doing self checkout do not leave without everything they paid for.
VICKI PRESTONVery disappointing first experience! Received email stating reservation was changed to truck share and can pick up truck hour before set time. Got to location and message said equipment not available, waited over half hour for store to open. Manager said closing people didn't do job, then was unable to scan license(no scanner) so I had to scan on phone. No discount offered for inconvenience! Drop off was much better but not a good experience. Chose this location because was only opening on day we needed. Another customer had same problem as we waited for store to open. Definitely went be coming back to this location and NOT Recommending to anyone!
Rowland PerezEmployees didn't seem to know how to hook up the trailer. Door of trailer was left open allowing leaves and debris to gather inside prior to rental. Trailer was missing several floor anchors making strapping heavy equipment difficult. Brake on 6x12 trailer was very noisy.
Jeremy BeckerGo back to 20 cents a mile
Monte AndersonThey charge me twice for rent 3hours bad location i will never go there they hang up the phone when i try to talk to them very bad service
Majed Al-BajariVery helpful and friendly.
Jim HesterHire more help
JAMES RYANI think the staff was excellent
Stan HarrellNot make your customers fill up almost an entire tank of gas when the truck they received only had less than a quarter tank. Un needed extra expense at the end user and very frustrating. Also the online quotes are less than half what you actually pay at the end. I will not shop here again. Too expensive and way to much of a hassle. Not worth the time.
Bronson SchwartzWith in 24 hours of using my debit card at this location I received fraud alerts from my bank that my debit card had been used for unauthorized purchases. The travel staff working this location is in trustworthy.
CAROL MONTOOTH | First ImpressionsI didn’t get everything I ordered even though I was told it was all there. I ordered everything in advance so I wouldn’t have to worry. There’s no guarantee.
Ember WallaceYou walk in and they just look at you..I waited at the front desk for a good 5 minutes before someone said can I help u and then she looked at me and said do u need something.But both of the workers seen me standing there.This location has went down when it comes to customer service.
Shayla PersonStaff was helpful and friendly.
Chris IncremonaIt took 20 min to complete the digital registration. This cut into my time for using the truck.
Edwin SteenmanIt’s a wonderful and safe place for a variety of rental equipment. Employee showed up early and spoke with me prior to opening for the day. She was there for my return as well.The store had everything needed to make my move awesome!! I was impressed by the variety of packaging supplies and overall how clean and stocked it was for such an early hour. Thank you!!!
Linda AmstutzEasy all around! Easy to pick up, inspect online, and return online after hours! And affordable!
Andrea CarrollClearing the ice and snow from the windshield and windows would have been nice. Including an ice scraper / snow brush in the truck would have been helpful.
John AdamsI can't remember the name of the gentleman I turned the truck into, but I left behind my air pods and case in the cupholder of the truck. I didn't realize my mistake until the location was closed. I called back the next morning, and they found them and saved them for me! I was so very grateful. That kind of attention to the customer and honesty should be rewarded. Well done, U-haul!!
LAURA TULLISGave us the wrong paperwork for our truck and created an issue during drop off
Ann BroisEquipment shutoff on me twice while driving back. I barely made it back to the drop off location yet I was charged full price.
Michael BruntyLove this location! Great people
Thomas RuedigerI picked up a trailer on Sunday morning 02/04. There was only one person working in the store, and he was already waiting on two customers by himself. He was doing his best to help out one family, while it looked like he was just finishing up with another lady. During this time, he's also answering phone calls from customers and managing it all extremely well and with a great attitude. As I was waiting, another lady came in complaining that she didn't have a paper copy of the contract. The employee explained that there printer wasn't working, and then it began - this lady did everything she could do to complain, yell, belittle, and just generally berate and "bait" the employee to engage in confrontation. The employee handled it in the best way possible. She was yelling at him and complaining loudly - and every time she did, the employee shut her down by simply being direct and polite, in a very professional manner. Keep in mind, this employee is now waiting on the first guy, this lady, now me, and almost non-stop phone calls. I don't know this employee, but he showed MANAGEMENT skills above and beyond working at the counter at UHaul. Polite, professional, friendly, hard-working and helpful. I'm an upper-level manager, and would love to have people like this!
Jay HammondWould rate better but they never gave me or emailed me a finalized statement for my records.
DOUGLAS LOVETTCustomer service was awesome and never dealt with my issue but they went over and beyond to help me even though I had to spend 40 dollars on tips of your service
Ramona ScottThe employees need to be versed in how to use the equipment. They also need to make sure that maintenance is kept up on the trucks
Tiffany CowanFix the front R headlight, it’s loose from a prior renter. ALSO, make the correct marking for gas level when starting rental, I filled it to the level when I started my rental and have a pic of it. My bill reflects I owe another $40 plus for the difference. I hope there is no problem correcting my bill.
patrick VonderauSorry they charged us extra which we returned the truck as instructed but I guess it’s one time for everything.
Rodeline AlcideBad breaks Engine light on Cracks in windshield
gennica campbellThe female worker was rude to the point that I almost decided to take my business elsewhere despite needing the truck that day. She had an unfriendly attitude. she wasn’t for helping the customers but only for the pay check. The male worker on the other hand was willing to assist and answer the questions I asked.
Diana Mark Terry McGrawNothing
Earnestine CampbellPrice was very good
milvred wolfeN:A
Nashon Williams | First ImpressionsNone
jeffery Allen | Overall ExperienceVery efficient and helpful staff! Clean and orderly office. Answered all questions
chris roopFurniture dolly was malfunctioning and had an immobile wheel, causing damage to floors that I will now need to pay for. Staff at this location at 1:00pm 1/6 weren’t providing any direction to the line of returning vehicles that was backed up into the street, and offered little resolution when I offered to use the app to return, they just kind of shrugged like they could not be bothered. Team member who worked the morning shift for pickup was exceptional as always, but was very dissatisfied with the afternoon staff on return.
KEVIN BAUMSeemed to be an issue where the guy working wasn’t happy with his coworker, kept saying he was going to snap and just walk out of there. Pretty pissed off he had to help me.
Trent BodieThe lane into the store was blocked by smaller box trucks. I had to move a trailer to park the 26ft truck in the lot and then move the trailer back.
SAM LESCHI love the management very helpful great and fast service 10 stars
Devonta FreemanThis is now my forever go to rental location!
Aubrie AshbaughIn my opinion, NOTHING! The GM was very polite and clear with instructions. Anytime I need to get a truck ,I go to them!
flora hughesSite manager worked with me and she was very nice.
charles vamosThe Man working was Terribly Rude. Stated he had just gotten out of the hospital and shouldn’t be touching trailers and asked me why I was intentionally doing this when it’s raining just to mess with him. When I didn’t answer he said you act like I’m joking answer the question.
William MillerCheckout needs improvement. The site always tells you one thing, but when you call the 800 #, they tell you a different thing and they make it very difficult for checking out! Always HORRIBLE!
Jill SchenkelBetter phone service,takes a long time on hold
Steven FerrenI never received my email receipt.
Gary ZierothCo-owner/Day Manager was a pleasure. She works hard to keep everything moving efficiently and accommodate the customer needs. I see changes in this location moving positively.
Cameron BeckI was impress with the service they were patient with in checking in and very informative in helping Continue treating ur customers the way u treated me. I will come back when the need arises.
kenneth jacksonLet customer know when truck is returned outside you don’t need to go inside and stand in line
sandra davieEverything was great
Ashley PrattTruck wasn't mechanically sound.
david myersSmarter employees
Bill SlabachJeanneth was very nice and helpful. Def a wonderful seamless experience
Mary Jane CooksonI have always patronized Uhaul fir moving and storage. However this experience has been the worse. The staff at Washington Blvd, FtWaybe IN talks down to paying customers. Worse I rented larg storage unit and each time I checked in there was evidence of mouse infestation. Swept dead adult mice out of doorway on two occasions and upon moving out found shredded mouse nesting in my clothing, bed linens and upholstered sofa. They ripped apart stored paper towels and books and set up camp in my belongings. Dead baby mouse carcass under sofa cushion and mouse droppings and urine stains. Pics document proof of infestation. I really would like Uhual to take responsibility by footing the bill for professional steam cleaning, disinfecting and sanitization of my furnishing....not to.mention the loss of certain items I just threw into the trash. The smell.of urine and droppings is horribke nowcthat my furniture and belongings are in mew apartment. The deeply affect me as I suffer from severe asthma associated with animal dander and droppings such as cat litter box that is not kept cleaned and cleared of waste. I will.be reaching out to corporate for a resolution. Otherwise; my experience would have been flawless as it has been in past years.
tammie hilliard | Overall ExperienceThe units are pricey for the size.
ROBIN ALEXANDER | First ImpressionsI paid my fee for the month early because I would be out of town when it was due. When I returned from vacation I was sent several emails stating I had not paid my monthly fee and had serious charges for late fees. I had my receipt and the person at UHaul did not print all of my receipts but it had that I had paid early. The lady was rude and told me " next time you will have to pay late fees"! I politely told her that I would not be paying for any mistakes they made in the future and that I would probably be moving my things to another storage place. I have had my unit for many years and has always paid.
SANDRA NEWSON | First ImpressionsOlder facility stairs to second floor.
John Crites | Overall ExperienceEverything was good with the small exception that there was a dead and desiccated rat under the door of my unit when I went to move out. Everything inside seem to be fine, but it was still unnerving.
andrew berg | Overall ExperienceThe facility as a whole is fine. However I'm taking away one start because stairs are not the thing when storing items. The stairs would normally have been a deal breaker for me.
Erin Barger-Albu | First ImpressionsCommunication between stores was frustrating. I reserved a storage unit on the phone with someone, they made the reservation. When I got to my location, the U-Haul location didn’t have my reservation at all. I also was told I could drop off at the location I was going. Because the national system was off, I was asked to drive to a location an hour away, instead of the current location was at. It was pretty frustrating.
Juan Aguilar | Online Move InGreat service and place was very helpful and clean
David reamer | First ImpressionsIan and Kevin were super great!!! Both have great customer service every time we’ve encountered. Jeanette was okay at times. Dee(assistant manager) dresses inappropriately-shirt unbuttoned with cleavage showing and has a poor attitude towards customers also with staff. During my rental the overhead door was not operating and left open at all times for months…I didn’t feel safe to enter during times the office was not open.
patricia jemison | Overall ExperienceEverybody was helpful
WADE SIMPSON | Overall ExperienceJeanette and the man with a beard and glasses made my experience so easy. Jeanette made sure she went over everything with me thoroughly and made sure I understood what was going on. She helped me get checked in and checked out. She was very kind and you can tell she works very hard. The man (I wish I knew his name he was working 5/22/23 with Jeanette) was very helpful as well. He looked at me like a person not just a way to make money. they deserve recognition for the work they do. Thank you.
lilly lidsey | First ImpressionsI changed my mind at last minute or just around 24 hours after renting the storage unit and decided I didn't want or still need to rent it I it's been 12 days and I still haven't received my refund or a even a call back on this matter and then the manager goes on vacation Respectfully Larry W.Biller 03/15/2023
Larry Biller | Overall ExperienceYour staff was above and beyond I had a great time interacting with each and every one of them. The only thing I would say is maybe get some more carts let customers know you don't have an elevator to that 2nd floor and maybe I down the heat and there are little cuz it's like death in there but other than that everything was superb great location great staff would recommend to anyone
Laurie Weil | Overall ExperienceIt was a pleasure working with the general manager Ian K. He provided exceptional customer service! Dale Powers
Dale Powers | Overall ExperienceAlthough my furniture and mattress was ruined my paint and water the experience with the staff, their willingness to help was above average.
Adidas Moore | Overall ExperienceI will always use and talk about the service I received. They went beyond not just there job. They took my personal problem to heart went out of there way.
Lee La Fave | First ImpressionsIan was phenomenal and highly knowledgeable and helpful! The staff working there was friendly and also will to help!
Adidas Moore | First ImpressionsFriendly and efficient
IAN KACALA | First ImpressionsStaff was very helpful. I'm moving out of state and didn't realize I needed 2 storage units but Kevin was very helpful and understanding. I was already frantic because I didn't think you guys had another empty one for the rest of my stuff but Kevin found me one which was very helpful. My friends and I believe he should be promoted to general manager I would work for someone like Kevin anyway of the week. Thank you for everything Kevin
megan gale | First ImpressionsOnly complaint is the temp in the storage area. It was hot enough to cook in
jie Ta | First ImpressionsThe space (8x8x6) is kind of small considering the price but despite that everything was great. The storage space is easily accessible and has flexibility of accessing it 24h. I got the first month storage free included in the one way U-Haul truck that I got. It was very convenient at the time I was moving and needed storage immediately.
Eunice Macharia | First ImpressionsI would like to give the most props to Jeanette!!! She checked us in with ease and made that step as simple as I think it could be. Fast forward to later in the day. My Son and myself went back to the storage facility to unload the truck and found our unit with a lock on it! Once again Jeanette came to the rescue and found a different unit, opened that one up and there were items already in it! Finally got us an empty and the rest is history! Give Jeanette a raise!!! She deserves it!!!! Thank you Jeanette!!! Don Snyder
Don or Kelly Snyder | First ImpressionsJeannette, Ian and fellowEmployees were great!
Willie Wilson | First ImpressionsThank you
Nandi chendori | Overall ExperienceI'm very glad that my friend Dee can help me out as I'm going through a rough time right now. And I appreciate everything she has done for me as she was very helpful on everything.
Crystal Holmes | First ImpressionsEasy, clean and affordable
IAN KACALA | Overall ExperienceBad customer service, predictive staff. Had a problem with another customer, young dude was parked in. handicap space I said some thing about it we went out side , he had a gun an the staff member could only yell in my ear. I had my unit for over two years an never was late on a payment. Glad I'm out of there !
STEVE GOMEZ | Overall ExperienceThe store had no storage units available (all units had physical locks on them), despite the computer system saying that they did. I was trying to get a storage unit to move into that day and there were a couple other options that were open on Sunday. I'm on a really tight schedule and lost a critical day due to this error. Staff in store was unable to contact their GM to resolve the situation at the time and stated that GM had limited availability the next day to get a resolution. Thus far I've spent over 30 minutes of my work day on Monday on hold in the hopes of getting this resolved. Seems unlikely, hoping for a refund at this point.
ROBERT DIXON | First ImpressionsClean
KRISTI LANTZ | First ImpressionsThe unit was not what was explained when I came into the location. The worker lied about what could be stored into the unit! The facility is dirty and the space was not well planned at all. There are safety and security issues as well!
Tonya Bankhead | Online Move InThe whole time I was there You guys was able to take money off card without a problem and you want to charge me a late fee. No Sir
AGNUS WALKER | Overall ExperienceIan & his staff are excellent. I had rented spaces 100 & 102 the past few years and Ian and his team are AWESOME!!!!
ROBERT STOFFEY | Overall ExperienceThank you for your help & assistance with my storage & moving needs!
Jamie Parmer | Overall ExperienceI moved out of town approx. 100 mile trip. U Haul helped me to accomplish everything and they were so friendly and explained all the details to me. I purchased from U Haul all my moving supplies needed to pack up my home. They had so much to choose from I did not have to go anywhere else to get one single item. I rented a Truck for a one-way trip that process went much smoother than I thought it would. I was also able to get a dolly and packing cloths to cushion my furniture and glass table tops for a very small fee. Then finally I rented a storage unit in the new city I moved to; it was large enough to hold all my furniture, household items, clothes & boxes. And the 1st month was free of charge!! By now I am exhausted from the move and I originally was supposed to drop off the truck at a different location closer to my new home. However, they allowed me to return it at the U Haul storage location. U Haul made this overwhelming move to a new city smooth, calm and friendly. Mind you I just buried my Mom a few days prior. I received excellent customer service from 3 different locations. With my Mom's death my emotions were on edge not to mention all the work to move to a new city. U Haul is to be commended on how much they helped a single women and I admit I was a emotional mess the entire time. I am so grateful to all the staff and I want U Haul Management to know JOB WELL DONE! A very satisfied customer, Patricia
Patricia Allen | First ImpressionsI have decided I will probably look elsewhere for moving and storage needs in the future. If the system isn’t down, the employee working has no idea what is going on. I keep giving Uhaul another chance but at this point 3 strikes and you are out.
Rhonda Jones | Overall ExperiencePrompt and professional service.
Marynetta HaIRSTON-bATES | First Impressionsgreat experience with both storage and truck rental
KEYSHA TATE | Overall Experiencegood services
JOSE VASQUEZ | First ImpressionsI was treated extremely well, by a friendly and professional staff. Keep up the good work.
Andrew Tauzin | First ImpressionsThe staff there was phenomenally helpful all the way around making a stressful time easier. I’d definitely go back if I needed storage or trailer rental
Justin Kalanquin | First ImpressionsStaff needs to have more training and customer service.
AIMEE HODGES | Overall ExperienceReally friendly staff, manager is really cool and understanding. Good price for what if offered. Clean place. Professional environment. 10/10 service and experience.
tyler holt | Overall ExperienceGreat Place! Thank you for your help!
Rebeca Saylor | Overall ExperienceI really appreciated U haul being there when I needed them. I had to do an extended rental and it was a very easy and efficient process.
Barbara Pearson | First ImpressionsEverything worked like clockwork. Staff was helpful, the facility was clean and well lit and accessible. Many thanks to all.
connie mettler | Overall ExperienceGood
Rebeca Saylor | First ImpressionsVery courteous and helpful staff
Cara Dansby | Overall Experience