Customer Reviews for U-Haul Moving & Storage of Downtown

3353 comentarios

808 E Washington Blvd   Fort Wayne, IN 46803
(@ Francis)

(260) 424-7724

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(260) 424-7724

808 E Washington Blvd
Fort Wayne, IN 46803
(@ Francis)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was fine. No issues.

DENISE W. 
Clasificación:
4.0

Nothing. I had someone meet me and did everything that needed to be done. I told him about the gas situation. It wasn't full when I got it. I did return it with the amount

Brad P. 
Clasificación:
5.0

Have the turn in better marked. The road we approached on was a one way. Unfortunately, the turn in on this road was the exit for the location

JOSEFF CHRISTIAN W. 
Clasificación:
3.0

They gentlemen who help me check in and check out was awesome even though he was having a bad day because of rude customers he was still professional and courteous. I am however upset I was charge $10 extra for being 15 mins past my return time. I called and informed the location I was running late due to a cargo strap breaking. I was also held up past 20-30 minutes past my pick up time of 6pm due to errors in the computer system and the guaranteed reservation that I was promised wasn't what I got. I reserved a motorcycle trailer and received a 5x9 trailer. The oversized trailer was the cause of my straps breaking. A motorcycle trailer doesn't allow movement of the motorcycle however a 5x9 trailer allows the motorcycle to move back and forth.

Jerad W. 
Clasificación:
5.0

Truck had terrible brakes had a coolant smell and the driver side turn signal was not installed properly it was the only 10 foot van this location had so I took it anyways but the staff was very kind and got me in and out quickly and got me checked in quickly

Jared L. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAMONTA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

Everything was great. Kevin was wonderful and provided great service with a sense of humor. Good experience.

Bryan G. 
Clasificación:
5.0

Very professional, friendly, and prompt service by all of the staff at the U-Haul location where I was served. I am definitely returning for future rentals.

TARAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce L. 
Clasificación:
1.0

See above.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
4.0

There was something missing in reservation and they let me have it free!

Christian R. 
Clasificación:
5.0

Nada

Grace M. 
Clasificación:
2.0

Make sure the forgot password codes that were sent to my phone actually work. I got charged for a whole extra day and other charges because i could not return my truck online.

KATRINA W. 
Clasificación:
5.0

very good experience

Michael P. 
Clasificación:
5.0

Nice team, very helpful.

CHARLES B. 
Clasificación:
5.0

Everything was great could hardly tell I was pulling a trailer. Have not received a receipt in my email yet

Gary G. 
Clasificación:
4.0

Make sure windows are clean on the inside.

Jenny A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
4.0

I don't know the smoking policy of UHaul but the vehicle that I used smelled like smoke. It was clean but didn't appreciate the lasting smell of cigarettes.

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad H. 
Clasificación:
5.0

Nothing. Experience wet smoothly.

Rose C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Junior M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dawn D. 
Clasificación:
3.0

When using the app, it should specify if there's a depo6 and how much the deposit is prior to reserving. My experience was a bit of a financial inconvenience which caused a domino effect with things that needed to b done after getting rental. I was told by drop off location there it shouldn't have been a deposit unless I was paying with prepaid card. I paid with cash & was also told that it would take almost 2wks to get deposit and I was STILL charges for the appliance dolly althought it was note on my account and on my paperwork that I would not be charged. So instead of $100 refund (for deposit), it should have been a refund of $112.00. $100 deposit refund & $12 refund for dolly because I have to use gas & waste time to come back to establishment to get dolly that should have been on the truck prior to rental

Shawnte T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROXANNE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather W. 
Clasificación:
5.0

El cliente no dejó un comentario.

lindsey D. 
Clasificación:
5.0

You seem to be making your overnight returns experience (from a corporate-level not location specific) more difficult each time I use it. The inclusion of this new bar code scan on top of sharing my location is a bit excessive. Having to allow access to my location and camera is not preferable to my personal ideals on privacy and security. I haven't tried the call in method yet, but I thought I should share my thoughts on what seems to be a bad trajectory away from what used to be a convenient and less intrusive process.

Scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alford M. 
Clasificación:
5.0

This location always has the best most knowledgeable staff. My friends and family use this location always. Thank you for your hard work!

BRIAN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

TOTI O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTHUR B. 
Clasificación:
5.0

Great customer service. Way too little staff for the amount of business being done at the time.

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMI B. 
Clasificación:
4.0

Great trailer that I used and worked well! Employee even hooked it up for me and knew what ball mount I needed to have for my truck. However, when I was returning the equipment, it took more time than it should have because there were not enough employees.

HAYDEN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tameika P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Ian was very courteous and helpful and knowledgeable

zechariah H. 
Clasificación:
1.0

Excellent service I have no problems I had to change my time for pick up but it was still workable I called the store and reference are changing the time because failure she was late last night had to work with him a little bit this morning was scheduled for 7 a.m. pick up and I called at 7 I told her I was going to be about 8:30 a.m. to 9 I am and I said it was okay

EDWARD S. 
Clasificación:
5.0

N/C

Julio S. 
Clasificación:
5.0

El cliente no dejó un comentario.

stacy e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stacy e.  |  First Impressions 
Clasificación:
3.0

The app crashed repeatedly when trying to return the truck, meaning i had to leave the keys and incur additional fees. Not the locations fault but quite annoying nonetheless

Shannon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISMET H. 
Clasificación:
5.0

Everything went well and shouldn't change

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin P. 
Clasificación:
5.0

Dee was amazing. She was very polite and very knowledgeable. I booked online and she made the process very simple when I came in. My sister and I have been using this location for the past year and they always are the best!

Natasha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERRY ANN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY M. 
Clasificación:
1.0

My dropping it is at 11 am i am here before 11 am The change me $20 Before time I need a light on that The person took his decision before 11am

HASSANE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP T. 
Clasificación:
5.0

I was late brining the trailer back so in just took it another day now phone calls bothering me they were happy it seemed to help me not worry at all.

THOMAS R. 
Clasificación:
3.0

When I called to try to make a reservation I was on hold for 20 minutes as I walked into the store I was still on hold and both of the representatives that were there were not on the phone and there were no other customers there all the phones have been forwarded I assumed. After I left to go pick up the things that I needed to use the U-Haul for I realized there was no Dolly inside the back of the 15 ft U-Haul after the representative told me that there was my 11 year old son and I had to move a dryer and several other items a chair by ourselves I have asthma and that wasn't really a good experience I tried to call the store to see if I could come pick up a dolly I called three times was on hold for about 20 minutes each time I ended up going back up to the store to inquire about the dolly and again both representatives were sitting there no customers no one on the phone and that's when they both checked and said yes the phones were forwarded not sure how that happened is what they said but I tried a couple different days before that and had the same experience and just hung up so I added mileage to my trip to go back to the U-Haul I picked up all the stuff that I needed to from where I needed to by myself with my son and then I was able to get it to my house I bought a dolly. so it wasn't very customer friendly. When I told the representative that there was no dolly in the truck she just stated that's weird they're normally are.

JENNIFER J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
1.0

very short and rude... they were very untrained and didn't appear to care any the customers... and the parking lot is a nightmare

Micheal H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan G. 
Clasificación:
5.0

However the Coldwater Road location is absolutely Terrible Customer Service! Every time I go to that location. From the assistant manager to the workers! I hesitate each time I am closer to that location for rental. I rent a lot of equipment, kast time I rented from the Coldwater Road location I was charged an extra $50 dollars for a pickup truck rental that I had for 2 1/2 hours. $105 dollars and was treated very poorly! You need to fix the personal issue! Major issue!!!!

BRUCE KEVIN J. 
Clasificación:
4.0

There was some kind of snafu where the truck was listed in the system as not available for allocation, and alo not eligible to be returned/made available for allocation: I write software, and it sounded like a software rather than locational issue. It took a bit of working around to get to where we could actually have it allocated to me, but in the meantime the employee was courteous and gave a rough outline of next steps as she attempted to troubleshoot. She did successfully resolve the issue, after allocating a different vehicle to me and then exchanging it for the correct vehicle. That did the trick for some reason. She was pleasant to work with and I felt I was in good hands at all times, but this issue would make me really nervous to attempt a u-haul rental from any location that did not have an employee on site to assist. What if I had shown up a couple hours later and self checkout had been my only option and I had this error? Would have completely wasted my evening.

PATRICK C. 
Clasificación:
3.0

El cliente no dejó un comentario.

TINA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

most customer- friendly business i have encountered in ft wayne

CHARLES THOMAS C. 
Clasificación:
5.0

Need a bigger lot.

RAYMOND P. 
Clasificación:
3.0

Do not rent often, overall good experience until end of rental. while on-line return was not too bad once I was able to use a cell phone that U-haul would locate. Showing up for return at 18:48 (Google maps)18:49 (Verizon) and being told to return on-line because "we closed the office already" was a little rough to hear after, well, moving. Thanks for products and services.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tameisha H. 
Clasificación:
3.0

This is the second truck I've rented within a 2 week period. I've rented from 2 different locations, and returned both trucks to the same location in Bluffton, IN. The process to rent the vehicles was different. The location of this rental was more reliant upon a self-serve approach, while the first pick up location and drop off location is all about serving the customer.

robin H. 
Clasificación:
4.0

A female worker was having a bad day and she wasn't real pleasant. My advice is don't take it out on the customers.

Neal D. 
Clasificación:
3.0

For a second time customer i had a good experience i would most certainly keep coming

ELIZABETH J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim K. 
Clasificación:
5.0

Short on staff for returning trailer. One person trying to do it all.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mung O. 
Clasificación:
5.0

Great customer service !

TIFFINY H. 
Clasificación:
5.0

Kevin was courteous and very professional we asked questions and he assured us that we made the right choice in vehicle rental. I couldn't have asked for better help. Kevin should be training all of your employees.

Susan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emily M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

I had an after hours return. I went to your website and did everything I was supposed to do for the return. After entering the mileage it told me there was an error on your end and to try again. I did it three times and it had the same error every time I tried it. I got charged the 20.00 early return fee for not using the app. I don't think that was fair since I attempted to do what I was supposed to doe 3 times and the error was on your end.

Richard K. 
Clasificación:
5.0

Excrement customer service at this location.

Charles M. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES T. 
Clasificación:
5.0

Great service great drop off no problems what so ever! Very helpful on handling my upgrade on a bigger truck too !!

selina T. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin V. 
Clasificación:
5.0

Ian and Dee were both great!

Anthony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darnell H.  |  Overall Experience 
Clasificación:
2.0

The unit was not what was explained when I came into the location. The worker lied about what could be stored into the unit! The facility is dirty and the space was not well planned at all. There are safety and security issues as well!

Tonya B.  |  Online Move In 
Clasificación:
1.0

The whole time I was there You guys was able to take money off card without a problem and you want to charge me a late fee. No Sir

AGNUS W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T.  |  First Impressions 
Clasificación:
5.0

Ian & his staff are excellent. I had rented spaces 100 & 102 the past few years and Ian and his team are AWESOME!!!!

ROBERT S.  |  Overall Experience 
Clasificación:
5.0

Thank you for your help & assistance with my storage & moving needs!

Jamie P.  |  Overall Experience 
Clasificación:
5.0

I moved out of town approx. 100 mile trip. U Haul helped me to accomplish everything and they were so friendly and explained all the details to me. I purchased from U Haul all my moving supplies needed to pack up my home. They had so much to choose from I did not have to go anywhere else to get one single item. I rented a Truck for a one-way trip that process went much smoother than I thought it would. I was also able to get a dolly and packing cloths to cushion my furniture and glass table tops for a very small fee. Then finally I rented a storage unit in the new city I moved to; it was large enough to hold all my furniture, household items, clothes & boxes. And the 1st month was free of charge!! By now I am exhausted from the move and I originally was supposed to drop off the truck at a different location closer to my new home. However, they allowed me to return it at the U Haul storage location. U Haul made this overwhelming move to a new city smooth, calm and friendly. Mind you I just buried my Mom a few days prior. I received excellent customer service from 3 different locations. With my Mom's death my emotions were on edge not to mention all the work to move to a new city. U Haul is to be commended on how much they helped a single women and I admit I was a emotional mess the entire time. I am so grateful to all the staff and I want U Haul Management to know JOB WELL DONE! A very satisfied customer, Patricia

Patricia A.  |  First Impressions 
Clasificación:
1.0

I have decided I will probably look elsewhere for moving and storage needs in the future. If the system isn't down, the employee working has no idea what is going on. I keep giving Uhaul another chance but at this point 3 strikes and you are out.

Rhonda J.  |  Overall Experience 
Clasificación:
5.0

Prompt and professional service.

Marynetta H.  |  First Impressions 
Clasificación:
5.0

great experience with both storage and truck rental

KEYSHA T.  |  Overall Experience 
Clasificación:
5.0

good services

JOSE V.  |  First Impressions 
Clasificación:
5.0

I was treated extremely well, by a friendly and professional staff. Keep up the good work.

Andrew T.  |  First Impressions 
Clasificación:
5.0

The staff there was phenomenally helpful all the way around making a stressful time easier. I'd definitely go back if I needed storage or trailer rental

Justin K.  |  First Impressions 
Clasificación:
2.0

Staff needs to have more training and customer service.

AIMEE H.  |  Overall Experience 
Clasificación:
5.0

Really friendly staff, manager is really cool and understanding. Good price for what if offered. Clean place. Professional environment. 10/10 service and experience.

tyler h.  |  Overall Experience 
Clasificación:
5.0

Great Place! Thank you for your help!

Rebeca S.  |  Overall Experience 
Clasificación:
5.0

I really appreciated U haul being there when I needed them. I had to do an extended rental and it was a very easy and efficient process.

Barbara P.  |  First Impressions 
Clasificación:
5.0

Everything worked like clockwork. Staff was helpful, the facility was clean and well lit and accessible. Many thanks to all.

connie m.  |  Overall Experience 
Clasificación:
5.0

Bueno

Rebeca S.  |  First Impressions 
Clasificación:
4.0

Very courteous and helpful staff

Cara D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

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  • Ícono de suministros de mudanza
    Suministros de mudanza

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    Enganches para remolque

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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