Customer Reviews for U-Haul Moving & Storage of Downtown Tucson

2,113 comentarios

450 N Freeway   Tucson, AZ 85701

(520) 777-9159

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(520) 777-9159

450 N Freeway
Tucson, AZ 85701

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The original truck order was not available due to the truck coming back damaged from the previous renter. Luckily, they had a larger truck available that they provided me at the same rate, so thank you! However, I had to request for this option. It would have been nice if they had presented this option to me when I arrived.

Azar B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

unexpected “folding fee” for rental moving blankets.

Elliot M. 
Clasificación:
2.0

The dolly that I was charges 10.00 per day(which I was not told it was daily) the tie down was broken and none the auxiliary plugs did not work. When I told the front desk guy his response was "oh". I will not recommend this location or even this company to anyone.

Kathy C. 
Clasificación:
5.0

Excellent service

Linda J. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Silas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashanti H. 
Clasificación:
5.0

El cliente no dejó un comentario.

rodney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laird P. 
Clasificación:
1.0

I was told I would receive 30 days free storage. When I went to haul I was told they could not do that. I explained I was told I would have to pay. When I got my 30 days storage it was way more than I needed. I thought that would work as I expected to find an apartment within 30 days. Now I had to pay $139.77 for the first month. I want my $133.77 back. I admire you for posting them for public viewing.

Matthew B. 
Clasificación:
5.0

Awesome service and friendly. I will recommend highly to others

LAMOINE W. 
Clasificación:
5.0

Thank you for having everything ready to go when I arrived and for being so understanding with me taking longer than expected... to get there, and to move everything I needed to move that day, and to get the vehicle back to you. Y'all made a very stressful day significantly less stressful for me and I appreciate it immensely. These guys are knowledgeable, personable, professional, and have a great sense of humor. Would recommend Downtown U-Haul Moving & Storage to my family, friends, and neighbors for any moving or storage need.

Katherine W. 
Clasificación:
5.0

N/C

Kaila H. 
Clasificación:
5.0

Customer service is outstanding. Only issue I had was not getting notified [email/text) before the uboxes shipped.

Gregory S. 
Clasificación:
5.0

Some difficulty with Show Low AZ location with subcontract delivery communication difficulties. The subcontracted moving expenses were very high. The sub-comtracted movers showed up for a final loading session with alcohol on their breath. We wound up hiring other movers. for a better rate and more flexibility. They were far better and more professional.

GILBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron H. 
Clasificación:
5.0

Great service

Mayra A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alva G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
4.0

El cliente no dejó un comentario.

shelby L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUTHER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

Very efficient and helpful.

David H. 
Clasificación:
4.0

Make mobile app actually work for pickup. System was down and the pickup took an hour plus rather than minutes.

Michael L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne J. 
Clasificación:
3.0

Just didn't have a good experience. Customer service was not the best, when I called I was transfer a lot and each time the agent would skirt my questions. Their charging process really messes with the availability of MY money, taking more than necessary. If I have to move again, ill probably just ask a friend.

denise G. 
Clasificación:
5.0

Excellent service. I did receive a lot of calls checking up on where I wanted the boxes located on either side, even though I entered that information online. Not a real problem.

Patricia K. 
Clasificación:
5.0

"Everything went just like clockwork"!!! "In and out"!!!

Gilbert O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie S. 
Clasificación:
5.0

I would have liked to have not had to have taken my trailer back to a location that was almost an hour away, but could never get less than a 40 minute wait to talk to someone.

Andrew L. 
Clasificación:
5.0

very fast and easy return

Don S. 
Clasificación:
5.0

Very friendly and easy to drop off

Kyle F. 
Clasificación:
5.0

Mike helped me with a last minute reservation change and made everything easy. Friendly, polite and professional. A pleasant experience overall. ¡Gracias!

Adam F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly C. 
Clasificación:
5.0

The customer service representative hooked up the trailer I rented without checking the drop hitch connection which was extremely loose causing my cargo to be knocked around do to the instability of the hitch ball to trailer coupler. The trailer was unsafe for use and I feel fortunate that I didn't end up in a traffic accident because of the faulty connection to my truck. The representative who accepted my return verified that the connection was faulty and he too the unit out of service for repair. MAKE SURE YOUR CUSTOMER SERVICE REPRESENTATIVES LIFT THE COUPLER TO CHECK FOR ECCESSIVE MOVEMENT FROM THE TRAILER TO THE HITCH BEFORE SOMEONE END UP IN AN ACCIDENT THAT WOULD BE UHAULS RESPONSIBLITY.THANKS

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
5.0

Everybody is friendly attentive and knowledgeable,.

MARC F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricky R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rod B. 
Clasificación:
3.0

I was given a truck that was sandwiched in between two other trucks, and it took me about ten minutes to finagle my way out. Then, I couldn't get out of the area for another ten minutes because I didn't have the gate code and the employee forgot about me. I wish they had given me a truck that was easily accessible and that they had stayed at the gate to let me out.

Tom B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Humberto G. 
Clasificación:
5.0

Great staff.

FRANCISCO M. 
Clasificación:
5.0

The 450 N Freeway Location was great? However, the location on N Orical Near the big Tucson Mall refused to let me use the restroom upon arrival. The employee at the desk apologized but said it was a "management decision". They also did not have an "auto-transporter" and could not provide "specific" directions on how to enter the 450 N Freeway location which did have an auto-transporter.

johnny T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua L. 
Clasificación:
3.0

Offer more information regarding rentals and times. Better options from moving to different cities

Armando O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

Today was a perfect experience 😌

jamila G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vlado M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S. 
Clasificación:
5.0

All fine- ready- quick & easy.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

The customer service is great. The location is ideal and easy to get in and out.

Steven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sage J. 
Clasificación:
5.0

EXCELLENT

Sydney T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy S. 
Clasificación:
4.0

Wood U-Box piece of crap. Needs more time downs

Jack S. 
Clasificación:
5.0

Was very satisfied with total service package. Provided contact info for help in both loading and unloading pods. Timely access to all equipment.

AL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristi P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lupita M. 
Clasificación:
3.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yohan M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
2.0

Although I signed up for a place a few blocks away, YOU made me drtive it across town to return it. I ntold the counter guy my experience was a shit show from start to finish. His only response was, "I'll bet." He could not care any less, and didn't bother to ak what the problem was. It sounded like he was so used to hearing complaints that he doesn't bother to address them.

CARMEN S. 
Clasificación:
5.0

Access to this location is good but needs a more substantial sign to mark the entrance.

James S. 
Clasificación:
5.0

the truck needed to be wiped down at the very least just driving it home my hands were black ..I always carry Clorox wipes lol

CARRIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIA Q. 
Clasificación:
5.0

The service attendant was very professional and easy to work with. Your fee is very reasonable. I will use this company again. Thanks again.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly W. 
Clasificación:
5.0

Great vibe awesome crew very helpful and friendly. Fantastic customer service..

Adriana O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

Great customer service and location is perfect. Hope company is planning on opening in more locations.

GLORIA G. 
Clasificación:
5.0

Everything was perfect. I'm 76 and have had lots of trailering experience. And just FYI, my friends will tell you I'm picky, picky, picky.

Connie E. 
Clasificación:
1.0

Was not informed I would be able to return uhaul past 7pm, when it's stated you can return 24/7. False advertising and price gouging. Lack of prosfessionalism. I was charged another day of fees, and then I was charged $45 dollars for fuel. I used maybe $5-10 worth of fuel. The fee isn't the issue because I didn't put fuel in it, but the exuberant fee is an issue. That's price gouging. I will not be using uhaul in the future.

Tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando C. 
Clasificación:
5.0

Thanks excellent service

Lydia O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice E. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIFFANY J.  |  First Impressions 
Clasificación:
5.0

Made things easy and convenient

Ruby H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo Ann W.  |  First Impressions 
Clasificación:
1.0

We Hired an attorney on our in the process of filing the lawsuit against U-Haul itself as well as a personal claim against one of the employees. All of this was at the Grant location in Tucson Arizona our final pick up was at the freeway location and they were absolutely phenomenal

barnes V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazlyn R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica S.  |  Overall Experience 
Clasificación:
5.0

VERY CLEAN, I felt comfort leaving my hard earn property. The safe was very friendly, I would definitely use & recommend the company to my friends & family 栗

Robinette S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Surafel H.  |  Overall Experience 
Clasificación:
5.0

Adam goes above and beyond my expectations… Excellent facility and managed so well.

Dagmar S.  |  First Impressions 
Clasificación:
4.0

Staff was very helpful and professional. If I ever need a storage unit again, I will go to this location!

Cynthia F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EFRAIN R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L.  |  Overall Experience 
Clasificación:
4.0

Everyone we came in contact with was friendly, accommodating and very professional.

Kimberly P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley O.  |  Overall Experience 
Clasificación:
5.0

Great experience. Would not think twice to use this place again.

jason k.  |  Overall Experience 
Clasificación:
5.0

Just before the pandemic began, I moved my stuff into storage as I was in the midst of moving, and I only needed a handful of things at my new place. I figured I'd be renting storage space for 3, maybe 4 months, max. Then, wham! My new rental deal fell apart, as the home owner moved her kids into the home. Suddenly, I was very happy that I moved stuff into storage, as I was moving in with family. The uhaul location was great as it was close to work, and easy to access off of I-10. The facility was absolutely clean. There were no creepy crawlies, no funky smells, no water damage to floors or walls that might give me pause as to whether or not my own stuff was at risk. It's been great! On the handful of times, I had a question about something, the staff were helpful. I appreciate good customer service. Now, almost two years to the day I put stuff in storage, I emptied the unit out. I'm a homeowner! ~ Thanks, UHaul!!!

Maria C.  |  Overall Experience 
Clasificación:
2.0

Took three times for them to cancel my unit still waiting on the refund.

Christopher F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rathika R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryel L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P.  |  Overall Experience 
Clasificación:
5.0

Thank to the manager there for putting up with my stuff lol great customer service

Mable L.  |  Overall Experience 
Clasificación:
5.0

Never one issue from start to finish. I will do business with them in the future.

Destinee W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrico R.  |  First Impressions 
Clasificación:
5.0

I was only here for a short time, but the facility was great. It was secure ,well lit and clean. The staff was friendly and quick to help out. I would definitely use this place again.

LAURIE B.  |  Overall Experience 
Clasificación:
5.0

Great all around no cap

Raymond W.  |  First Impressions 
Clasificación:
4.0

The initial person who signed me up was not very helpful. He seemed to be disinterested in making sure I understood the process of going in and out of the building. The rest of the staff was very helpful.

James J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Blanca A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald W.  |  First Impressions 
Clasificación:
5.0

This facility was amazing. All the employees were very friendly and respectful. I wish I had a self-storage like this at my new residence.

Melanie B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

esther s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete V.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful!

Conney B.  |  First Impressions 
Clasificación:
5.0

This U-Haul site is awesome! Very, very clean and well lit for safety at all hours. All the staff is friendly and helpful and they will make sure that your U-Haul experience is a positive one! Great customer service! 10 Stars for sure! **********

KRISTA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay N.  |  Overall Experience 
Clasificación:
5.0

Best uhaul experience. Staff was very helpful and saved me from missing out on an available unit. Thank you so much

David K.  |  First Impressions 
Clasificación:
3.0

Bank of lights in my hall were out about 50% of the time I was renting. Temperature and humidity were not kept at promised levels. One one occasion I was trying to access during regular access hours, after the office was closed. Doors were locked, and no one answered the after hours number from numerous calls from another customer and myself. Rate was cheapest in town, facility easy to navigate.

JARED F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F.  |  Overall Experience 
Clasificación:
5.0

The ease of accessing the facility and the floors, appropriately was very much appreciated.

PHIL Luigi G.  |  Overall Experience 
Clasificación:
4.0

No

Donn S.  |  First Impressions 
Clasificación:
5.0

Super quick and easy to start contract and access my space!

Lindsay N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHAEL Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kali J.  |  Overall Experience 
Clasificación:
5.0

I recently was at a different storage unit. This one is far beyond superior! In. Every. Way. Thank you.

Dhyana W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisabeth W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ISABELLE R.  |  First Impressions 
Clasificación:
5.0

Jose has excellent customer service!! The employees are friendly and would help me in every way possible.

LOURDES R.  |  Overall Experience 
Clasificación:
2.0

The person who checked me in was in a hurry. Did not explain the process of getting in and out of the building clearly. I sat off the alarm twice before another person helped me. Also I signed up online and it showed that my first month was free. The check in guy just shrugged it off telling me "We don't do that." when I bought it to his attention. How do I get my money back?

James J.  |  First Impressions 
Clasificación:
5.0

Adam went above and beyond in helping us.

MARLO C.  |  First Impressions 
Clasificación:
4.0

Cool u-haul, bathrooms weren’t working

Fernando A.  |  Overall Experience 
Clasificación:
5.0

Nice facility. Friendly and efficient workers

KAy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael Dario C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazmin B.  |  Overall Experience 
Clasificación:
5.0

Very clean, great customer service..

Maria T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doris G.  |  Overall Experience 
Clasificación:
5.0

Awesome staff ! Friendly and helpful. Thank you!

Lisa V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Junea G.  |  Overall Experience 
Clasificación:
5.0

Pricing very reasonable for my needs

MARIA D.  |  First Impressions 
Clasificación:
3.0

GM very kind and helpful, his staff could use improvement on communication and courtesy. Otherwise all other interaction was good. The customer service temp recommended this location.

Robert V.  |  Overall Experience 
Clasificación:
5.0

Great staff…..Jenna was Terrific in Helping me, Thank you for a job well done

Joseph R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vivian G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo G.  |  Overall Experience 
Clasificación:
5.0

I had a container here for a few years. This facility was always clean, my belongings were always safe. I forgot to lock my unit one time and they put a lock until I was able to return to relock mine. The alarms, cameras and associates all make this place safe.

Clarissa T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Celsa G.  |  First Impressions 
Clasificación:
5.0

Adam was great, he was present and efficient and engaged always. Jenna was the same. They were courteous and helpful at all times. A great experience for a stressful time. You have two Excellent employees with Adam and Jenna.

Dagmar S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina T.  |  Overall Experience 
Clasificación:
5.0

Very clean and well ran

Frank I.  |  First Impressions 
Clasificación:
5.0

The manager was excellent and made this part of moving across the country a little less stressful! Thank you! The staff was also incredibly friendly. Great job!

William F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Briley B.  |  First Impressions 
Clasificación:
3.0

When I was in Texas I felt secure that my belongs where safe. Adam, Jenna, Eline,.and the staff where extremely nice to me.. I pray that others also feel this way about the staff at Uhaul on St Mary's. Gracias.

ester w.  |  Overall Experience 
Clasificación:
5.0

Thanks for helping us find a very short notice storage unit! It was quick & easy. Very wonderful staff at freeway location.  Very clean & secure units worth the price.

Leticia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  Overall Experience 
Clasificación:
2.0

I've had good experiences here in the past, but this time the employees were not helpful. The room I reserved online was no longer available, they did not honor my first month free offer, didn't open up the storage room (break the plastic tie), and locked the main entrance while we were in mid-trip with our cargo.

sabine h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Giovanna F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P.  |  Overall Experience 
Clasificación:
5.0

The staff at this location were always so helpful.. Jenna. Adam and Jerry thank you all so much.

PAULA B.  |  Overall Experience 
Clasificación:
5.0

Very nice people to work with, will definitely rent there again 👍

debby m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly Y.  |  Overall Experience 
Clasificación:
5.0

It is a great location. Clean facilities. Only negatives are that you need more elevators and ample parking is lacking.

Carmen C.  |  Overall Experience 
Clasificación:
3.0

Was charged a late fee after only 23 days of use, did not move in for 7 days after reservation and they were aware of it. Was charged for a full month on the last month when only used it a couple of days. I guess I ended up paying for the free month that I was to get.

Hernan G.  |  Overall Experience 
Clasificación:
4.0

very clean areas but a lot of bugs were found in my storage unit

Shannon H.  |  Overall Experience 
Clasificación:
5.0

Outstanding operation!

Charles B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ingo V.  |  Overall Experience 
Clasificación:
5.0

Nice and clean everyone that works there was friendly thank you uhaul group for all you do.

Armando L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK T.  |  Overall Experience 
Clasificación:
5.0

Super helpful employees very up to date and modern facilities. Good selection of trucks and trailers. We liked that this location had storage units for rent which made it very convenient for us when we moved here.

Tony M.  |  Overall Experience 
Clasificación:
5.0

Adam and his team were great ! Their customer service was amazing, very helpful and accommodating . Los recomiendo, son excelentes.

Lisa N.  |  First Impressions 
Clasificación:
1.0

Your lack of ability to make reservations are lacking. When you make a reservation you make sure to have everything available for your customers. I have been with you for two years...walking into my storage area and finding homeless people inside and locking themselves in the bathrooms. After speaking to your staff nothing was done about it. You employes in fact just shrug their shoulders when I told him. When I paid for a storage unit, climate control and yet I walk in and its about 90 degrees. Is that temperature controlled? I have been a business owner for years and I have NEVER dealt with such unorganized people in my life. You as a company need to train your employees from completion of reservation, and completeness of contract. Lack of security in "locked storage" and your employees are showing a lack of business customer service. I will be sharing my thoughts about this and will never recommend you. I will not contact the storage unit as this is an issue with uhaul in itself. I wish you luck in staying in this business. People are not in a way to deal with this stuff right now...Shameful.

SHEILA D.  |  Overall Experience 
Clasificación:
1.0

Had an online reservation that got sold out from under me with no notice. When I made another reservation, it was for a 10x15 unit. Was notified day of the reservation (while my truck was en route) that all they had available was a 10x10. Staff was exceptionally rude and disrespectful, to the point of laughing at us over the phone. Manager was unrepentant and even threatened to cancel our reservation and contract when we contacted him. If we had another option, we would have gladly gone elsewhere, but we were already out 700 dollars on the truck and crew we hired. Very poor service. Uhaul has burned its bridges here and this is the last service I will ever hired from them again. Telling everyone I know the same.

Sarah S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohammed A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

San A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nimrodel M.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that a cart was NEVER available when I needed one. It made moving in and out difficult and time-consuming.

Aleshia H.  |  Overall Experience 
Clasificación:
5.0

Jenna was very helpful throughout the entire process.

Maria R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C.  |  Overall Experience 
Clasificación:
4.0

Great team. The entire staff seemed efficient. Jen is a great people person

Margaret H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Guy Lewis C.  |  Overall Experience 
Clasificación:
5.0

We still didn't rent one but the people that helped us were all very nice. They answered all our questions

Noah P.  |  Overall Experience 
Clasificación:
5.0

It is a well maintained secured and clean facility

Ronald Z.  |  Overall Experience 
Clasificación:
4.0

Overall it was a good experience but there needs to be more carts available.

Maureen Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha G.  |  First Impressions 
Clasificación:
5.0

We moved from our Denver facility to Tucson & the transition was so much easier than I had expected. Was so great to arrive & took us but 10 minutes to get everything handled so that we could drop off the 1 way trailer & start unloading. Monthly payment set up was easy, great prices, facility is well managed, clean, well lit & secure. Definitely recommended.

Jo M.  |  Overall Experience 
Clasificación:
5.0

Adam was outstanding!

barbara r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alaina P.  |  Overall Experience 
Clasificación:
5.0

We justed moved to Tuscon and found that the U-Haul has a superior facility with storage units. The Manger Adam Conroy was great and helped us with our storage requirements. Very knowledgeable workers at this location also with great service. Thank you Tony M.

Tony M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy P.  |  Overall Experience 
Clasificación:
4.0

Occasionally long waits in line,not enough help and the same thing on the phone.

PHILIP F.  |  Overall Experience 
Clasificación:
4.0

. Nice clean storage units friendly customer service would recommend to others 👌

carlos g.  |  First Impressions 
Clasificación:
5.0

COVID-19. !!!!!!

Wayne E.  |  Overall Experience 
Clasificación:
5.0

thanks! Jenna has helped us two years in a row

Kelly B.  |  First Impressions 
Clasificación:
5.0

I am a long time customer and this location has a wonderful staff, very helpful, location is very convenient, and the facility is extremely clean, well lit and safe. The staff is really terrific and I have worked with most all of them from one time to another as a long term customer and I will be a customer for life~ Thank you for going well above and beyond for me, I will never forget it and I100% recommend them to anyone as well~ Thank you again

Maury P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hernan G.  |  First Impressions 
Clasificación:
2.0

You have very friendly staff and then you have very unfriendly staff. One staff member will offer a special or discount for purchasing services and then another will deny such offers exist. The message is mixed and unprofessional. I would have kept renting my unit "empty" just to put excess stuff. But my experience with one person in particular eliminated that potential arrangement.

KENNETH R.  |  Overall Experience 
Clasificación:
4.0

I greatly appreciate the help received several times from the front desk staff. Mostly this was for issues other than the storage unit. It was great customer service, the heart of any business. Gracias

Kenneth Q.  |  Overall Experience 
Clasificación:
1.0

There are never enough carts available. Motion sensors for lighting aren't positioned correctly. Time for lighting to stay on is too short. Lights keep going out when working in locker. Manager "Jenna" treats customers as if they are an inconvenience for her. She is also disrespectful to the other employees. ("Scolding" them in front of customers. Appearing irritated for when having to help them.) I have used Uhaul for moving and Storage for all my storage and moving needs and have never negative experiences like I've had here. I will be using another location in the future.

Adrianne B.  |  Overall Experience 
Clasificación:
4.0

Staff was fantastic and always super helpful.

Alyssa R.  |  Overall Experience 
Clasificación:
4.0

I encountered one problem with closing out my storage. There were no cart available for me to move my items out. I did speak with a staff member (maintenance crew) about the missing carts. I was informed that the carts had been "stolen". I had to re-schedule another truck reservation at my extra expense to complete my move.

Michael R R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jose d.  |  Overall Experience 
Clasificación:
4.0

Everything was great, except storage reservation. The web site didn't recognize my reservation, so I made it by phone. Then, at the facility, they couldn't find my reservation also. After some backs and fowards, my reservation appears. In all moment the staff was nice and work hard for solving my issue.

Rafael Dario C.  |  First Impressions 
Clasificación:
5.0

I was pulling this trailer around for a long time and it was supposed to go back to a different U-Haul after I took the stuff out but they said I could drop it off here that was really great.

Nancy P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicki J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carmen f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN G.  |  Overall Experience 
Clasificación:
5.0

Fast and easy rental

Jonathan T.  |  First Impressions 
Clasificación:
5.0

Unbelievable service and friendly staff. Highly accommodating. I love them there at this U-Haul Location.

Dagmar S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen Y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Clarissa G.  |  First Impressions 
Clasificación:
5.0

The staff and manager was very kind and understanding. The facilities are very clean and well run. I'm very glad to have a storage there.

Ken W.  |  First Impressions 
Clasificación:
1.0

Horrible customer service from the managers at this location. I was treated very poorly and they made me feel very uncomfortable the whole time i had a storage unit with them. They literally cut our visiting hours for no real good reason. I've had other storage units with uhual at other locations and had no issues being at my storage for long hours which i had 24 hours access at the other location. There were other customers at that downtown facility that would stay long hours and even sleep there too. I just feel the managers were profiling us. I've never done anything to them for how they treated us. Im writing this cuz other customers should know how bad this facility is. This facility needs new management cuz the current ones aren't doing that great. No i would not recommend this location to no one.

azalea m.  |  Overall Experience 
Clasificación:
5.0

Will Austin was extremely helpful, courteous, professional and one of the very best service people ive come into contact with in many years. Highest highest marks. Deserves a good raise and recognition for sure

James b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK T.  |  First Impressions 
Clasificación:
5.0

The staff on site are professional, courteous and knowledgeable. Your staff made my experience with you excellent

Kathrine M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARA S.  |  Overall Experience 
Clasificación:
5.0

Wonderful. William was very nice and helpful.

ADRIAN R.  |  First Impressions 
Clasificación:
3.0

I didn't like the idea that u Prorate when someone moves in but you don't prorate when they move out. FRANKLY THAT SUCKS which makes me change my ratting

CORNELIUS B.  |  Overall Experience 
Clasificación:
5.0

The workers at this Uhaul facility ate the best Ever! I would rate them a 10 Stars!!

Kathleen G.  |  Overall Experience 
Clasificación:
5.0

Jenna was very professional. Thank you again for your help.

Michael L.  |  First Impressions 
Clasificación:
5.0

Honestly, best storage facility I've ever used. Well maintained, clean, safe, and the security is a really nice addition. Staff is nice, helpful, and they carts people can use provided by the facility is also nice.

Daniel D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROSEMARIE A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cynnamon w.  |  Overall Experience 
Clasificación:
5.0

The staff were not only very helpful, but extremely pleasant to work with. I would recommend this company to everyone!!!!!!!!! Thank you very much!

Cathy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  Online Move In 
Clasificación:
5.0

Convenient location, clean and well lit. Over time however the 9 moving carts dwindled down to 4.

Kathy M.  |  Overall Experience 
Clasificación:
2.0

Initial staff was friendly and welcoming. Add staff seemed defensive with people of color and used the words aggressive when a supervisor was requested. Supervisor seemed uninformed regarding customer service and snapped at customer.

NATALIE W.  |  First Impressions 
Clasificación:
5.0

Love the team on I-10 and Congress!

Nathan W.  |  First Impressions 
Clasificación:
5.0

Thank you for everything.

Omar G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LASHEA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS R.  |  Overall Experience 
Clasificación:
4.0

You should get dumpster so customers can throw Out what they need to.

Daniel S.  |  Overall Experience 
Clasificación:
5.0

Thank you for your help. I had storage for 5 months and also rented trucks for moving, the staff was great and kind! Kudos to you all!

Margaret H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ELLEN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA W.  |  First Impressions 
Clasificación:
4.0

I would have given 5 stars except that they require a special lock, but didn't tell me when I signed up. Then, it was the huge problem that I didn't find out about until I happened to stop in the office several weeks later. I was told that I was called three times but there was no record of the call on my phone. However, the storage area itself is good.

Theodore R.  |  Overall Experience 
Clasificación:
5.0

Thank you for helping me with my journey

Delia P.  |  First Impressions 
Clasificación:
5.0

Loved being in for I month. I got to organize my stuff and had more space to do . Parking and moving trolleys are the best. If you don't like piercing alarms, I recommend ear plugs ok!

NANCY B.  |  Overall Experience 
Clasificación:
5.0

adam and his team have given me the comeback experiences I have rent from Uhaul all my life this facility is the best one yet thanks adam and your hard-working staff excellent customer services

JESUS V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C.  |  Overall Experience 
Clasificación:
5.0

Adam the manager was very friendly and helpful. Extraordinario servicio al cliente

YVONNE S.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Vickie Y.  |  Overall Experience 
Clasificación:
5.0

I had no problems with u haul or the Facility the only problem I had was not swiping my card some times and setting off the alarm my stupidity 😒

JAMES C.  |  Overall Experience 
Clasificación:
5.0

All staff at this location were extremely helpful, knowledgeable, and most importantly very very friendly...... Now knowing, I will not take my business anywhere else....Thank you so much.

Leyva P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobi H.  |  Overall Experience 
Clasificación:
3.0

I used for facility for about five months. I asked for automatic debit which took two months to get right. I was sent late letters which required me to call on and wait. On the third month I received a vm stating I had to remove my lock if I wanted to vacate. I didn't request to vacate, the manager for the locker number wrong. I called and got a rude employee who said he could not note my account and it was personal between me and the manager who would not be in for two days. I vacated the locker on December 30 and advised the office. They didn't tell me I would have to pay for la lock because I left a small bag of trash in it. I had paid a month in advance and was going to get trash next day. There are no trash cans on premises. I would have remove small container if I knew I would charges for lock. I called manager and left message but she never returned my call. The man who inspected locker was professional

Noel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kitsy H.  |  Overall Experience 
Clasificación:
5.0

Thank you for all you've done for me and my property. Everyone I've encountered has been very knowledgeable and capable of handling my concerns. Much appreciated for the service.

Marilyn B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cal V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobi H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean M C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Felipe M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C.  |  First Impressions 
Clasificación:
5.0

The team aloft workers at this location have been so helpful and fantastic to me during is my move. I had to rent 4 times and they were always helpful and kind .

Shannon L.  |  Overall Experience 
Clasificación:
1.0

The place is amazing during day time hours but be aware when the sun settles, you'll notice how heavy the homeless population is in the surrounding area. Just be aware it's not a safe area and you'll notice every once in a while someone will break a door to access the customers bathroom. You will see people high off drugs sitting around the perimeter (a sight that is becoming common in Tucson) as the area is not fenced off as one would think. I would definitely spend my money elsewhere next time at a secure location where I'll know I can access my belongings at anytime while not be hyper vigilant due to the transient people who hang around the area. Online pictures make the place look amazing as it is but, the situation around it isn't.

Joshua T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSEANNE g.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff. Nice facility. Available carts are very helpful.

Keith H.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Loved the cart convenience!

grace h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W.  |  First Impressions 
Clasificación:
1.0

I will never utilize U-haul again and make an active effort to inform every person i meet of their wanton criminal behavior.

Jason M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hussain A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan O.  |  Overall Experience 
Clasificación:
5.0

Very nice and helpful and clean. Easy to come and go and secure as well.

Mary B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol O.  |  Overall Experience 
Clasificación:
4.0

For the most part the storage facility was kept clean however we ran into a few situations where that was not the case. But we realized that there are no trash cans offered on the premises. Also during COVID it became very uncomfortable to go to our storage unit as many people including staff members do not wear face masks. I'm immune suppressed so this is a huge violation both in the moral sense as well as national health. This really rushed my husband & I to get out of there faster then we had planned but well worth it in the end for our safety. It's really shameful that Uhaul is not keeping up with other businesses.

bethany S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Clint C.  |  Overall Experience 
Clasificación:
5.0

Staff was attentive and professional with all and any issue or concern regarding my needs.

Micheal R.  |  Overall Experience 
Clasificación:
5.0

I am so embarrassed and apologize to U-Haul for the fender bender I had while on your property. Your staff was excellent and were very understanding and helpful. I will always recommend and use your facility. Please extend my thanks to William and also the really helpful woman who shared my experience with me and then helped me with getting the storage unit. Excellent employees and nice people. Again I apologize for the accident. Thomas Tilton

Thomas T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean P.  |  Overall Experience 
Clasificación:
5.0

the customer service was outstanding from Adam Conroy, he was very friendly and helpful. My wife and I were have a very stressful day, trying to find a storage unit. After visiting your facility and meeting Adam, he put us a ease. He was kind and respectful. because of that we will tell all our family and friends. Thank you! Adam for all your help.

Armando L.  |  First Impressions 
Clasificación:
5.0

this is one of the cleanest and well run facilities I have used yet. I have had to store items many times and wish they all were like this. Great staff, readily available to help with any situation.

Larry M.  |  Overall Experience 
Clasificación:
5.0

I initially called 10/26 to reserve a truck, the associate was super nice and informative. Came in 10/27, the associate that helped me in person was extremely nice and efficient. The location and security is excellent. Totally feel safe leaving my stuff there.

ROSANA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G.  |  First Impressions 
Clasificación:
5.0

I actually had a few people go with me to my storage and they loved it. They currently are in other Vendor storage locations around town and they want to move when the weather cools off. Their storage is not climate controlled and they were very impressed with your storage and store. If I ever need storage again, I will defiantly be coming back. All your staff is awesome. Regards Stella Padilla

Stella P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamara U.  |  Overall Experience 
Clasificación:
2.0

We cancelled our storage unit due to the lack of pandemic safety precautions. The failure to post signs at the entrances requiring masks is highly irresponsible by a business during a pandemic. Most of the people we encountered in the storage portion of the facility were not wearing masks because U Haul did not post signs that they were required.

Ben B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie C.  |  First Impressions 
Clasificación:
5.0

This place is very clean and well located. The staff was extremely helpful. Would recommend to anyone looking for a storage place.

Nicholas S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

barb d.  |  Overall Experience 
Clasificación:
5.0

Adam helped fix an issue with my rental that saved me a lot of money. I really appreciate it!

Melvin F.  |  Overall Experience 
Clasificación:
5.0

I am very happy with the service and professionalism by this U-Haul location. It looks like I'm going to have to keep the storage space and continue storing my daughters belongings for a tad longer intended.

Ralph D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E.  |  First Impressions 
Clasificación:
5.0

Clean, secure facility with helpful staff who go the extra mile. Highly recommend. Accommodated our changing needs, worked to satisfy our 1st floor request despite extra work on their end. Had zero concern for safety of items; well secured, technology-driven facility. Central location to downtown and U.

Linda O.  |  Overall Experience 
Clasificación:
4.0

People need to get to they're storage unit when they need to get thrre. Your hours should be to at least midnight.

Cherylyn K.  |  Overall Experience 
Clasificación:
4.0

Staff at time of sign up wasn't very courteous and seemed very rushed. When asked about any specials he was very curt. So at time of move in we noticed information was not properly taken. However the manager Jenna apologized and corrected our information. She was very pleasant and very helpful.

Francisco R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamelle B.  |  Overall Experience 
Clasificación:
5.0

I had no problems, it always smelled clean, and the staff was so helpful and kind. If I need to obtain storage again, I will go back.

Kristen H.  |  Overall Experience 
Clasificación:
5.0

Adam an his staff are well trained an Amazing to do business with Thank You Adam

Troy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra A.  |  First Impressions 
Clasificación:
5.0

When we called to rent a storage locker we were extremely pleased with the manner in which all our questions were answered. Upon arriving we were greeted with a smile, and then escorted to the two lockers we rented. I would definitely recommend this facility.

RODGER K.  |  First Impressions 
Clasificación:
5.0

I sold my house,rented 2 units, then i found out my closing date was earlier than what i was told. So, i was frantic due to the fact i had to call back ,change the date of moving in and there could be a possibility there mite Not be 2 units available in the sizes i needed. Adam went out of his way to help me get what i needed and was very proffesional and friendly! Thank you sooo much Adam, you're the Greatest! Kathleen Glaser

Kathleen G.  |  First Impressions 
Clasificación:
1.0

I had a great experience with this storage facility until covid hit. The facility does not enforce wearing masks by customers or employees. I had to ask an employee to wear a mask and then he put it on with his nose sticking out, which does nothing for safety! I moved my stuff out because it was unsafe to access my belonging due to so many of the other customers not wearing masks.

Sarah B.  |  Overall Experience 
Clasificación:
5.0

The young lady, manager on staff was wonderful to work with. She is very accommodating. Gracias

CHERYL K.  |  First Impressions 
Clasificación:
5.0

The staff at this particular U-Haul facility is extraordinary. I would like to commend especially Adam, the GM, as well as Ms. Kenna as well as the lady who is keeping the storage units som lo perfectly clean.

Lucia K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dagmar S.  |  Overall Experience 
Clasificación:
5.0

We had nothing but best experience. The staff was awesome and very professional. The units were clean and very maintained

Dale V.  |  First Impressions 
Clasificación:
5.0

Fantastic service and facility! 100%!

Linda O.  |  First Impressions 
Clasificación:
5.0

At the end of my trip it saved me a lot of uncertainty where to store my belongings as I waited for my apartment to be ready.

Archie D.  |  Overall Experience 
Clasificación:
5.0

The staff at this location are super friendly and accommodating. Great prices too. Plus, their lot will fit an interstate tractor trailer moving truck, which is hard to find in Tucson. I highly recommend this location.

Aleeca B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleshia H.  |  First Impressions 
Clasificación:
5.0

Keep up the good work.

Michael G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R.  |  Overall Experience 
Clasificación:
5.0

We received excellent assistance from Norman who runs the U-Haul in Janesville, California! He helped us even get our car on the car carrier, and made certain we had a 26 foot truck on time! He was courteous, friendly, enjoyable, and compassionate, as we were moving away from the location of many recent forest fires! Great guy! Truck was super great, car carrier as well. All was clean, ran superbly, and the drop off in Tucson was easy and so convenient for our storage needs! We will always use U-Haul!

Mary B.  |  First Impressions 
Clasificación:
5.0

Very courteous staff. Social distancing and masks in use.

Rehan K.  |  First Impressions 
Clasificación:
5.0

We ended up arriving late and tried to finish putting stuff in the two units but we ran out of time and I hd to take the remainder of My daughter's stuff back to my house. Otherwise the experience at this location was great!

Robert D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carmen f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B.  |  Overall Experience 
Clasificación:
5.0

Great location and wonderful layout. Very well run with more amenities than I have found anywhere else in town. To top it off it is also the best price per sq ft I have found yet.

Arthur G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eRIN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet D.  |  Overall Experience 
Clasificación:
5.0

Adam has a great team and provides outstanding service

Lucia K.  |  First Impressions 
Clasificación:
5.0

Very helpful staff and a well-maintained facilities made it a great option to use

Emily A.  |  Overall Experience 
Clasificación:
5.0

When UArizona shut the dorms in March, my twins had to move out quickly. This UHaul storage facility was wonderful and supportive, Manning a bad situation a bit better with their helpful attitude.

Melissa R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabitha J.  |  First Impressions 
Clasificación:
5.0

Very friendly and helped us get a storage unit that was close to the entrance.

Mary R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adan M.  |  First Impressions 
Clasificación:
5.0

Brand new facility. Great service. Clean environment.

Veronica A.  |  First Impressions 
Clasificación:
5.0

Everyone was super helpful and open to letting me rent a unit despite being stuck in another state due to covid. Super easy to set up access for my friends to move my things for me. Highly recommend and competitive pricing as well.

Kai L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzie F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike W.  |  First Impressions 
Clasificación:
5.0

This is my second experience with U-Haul storage and I have to say it has been a rewarding experience in both instances.

Sandra L.  |  First Impressions 
Clasificación:
5.0

Will use again when needed.

kesha d.  |  Overall Experience 
Clasificación:
5.0

This Uhaul was clean and amazing staff.

Heather S.  |  First Impressions 
Clasificación:
5.0

Excellent top notch facility. I do wish the evening access hours were later than 7:00 PM; 9:00 PM would be my preference. Apparently there is an option for later access but I didn't understand it. But what a great place! Best storage facility I have ever used. My highest recommendation. Sparkling clean. Secure. Helpful and friendly staff. A+

Robert F.  |  Overall Experience 
Clasificación:
5.0

With covid 19 we needed a quick temporary space for my daughter's college room items. Going off what Gus told me I called and then came to your facility. I the the gentleman on the phone and the lady in person were very helpful. I have never used storage before in my lifetime and they made it so easy. I can see why his recommends you. I will tell everyone about you and your great business. Thanks die making a difficult time easier for us.

Laura V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy H.  |  First Impressions 
Clasificación:
5.0

Will was outstanding, professional, and very organized. He was so helpful and made this experience much easier than I anticipated.

Ron B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lise H.  |  Overall Experience 
Clasificación:
5.0

Would like to see more 24 hour places. Some of us work midnights and would like to do the things we need to do during our hours. Besides the best place in town.

David M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel G.  |  First Impressions 
Clasificación:
3.0

The gentleman at the desk was not overly friendly or helpful and seemed distracted. The facility itself seemed fine.

reesa l.  |  First Impressions 
Clasificación:
5.0

The staff was always friendly and helpful. If I need storage again I'm going to return, great experience.

Josephine L.  |  Overall Experience 
Clasificación:
5.0

The staff are extremely accommodating and friendly! The storage facility is clean and the price was competitive, especially with the first month free. This location easily handles extra long interstate moving vans. We were very impressed!

Aleeca B.  |  First Impressions 
Clasificación:
5.0

I am a single women and feel very safe here. Cameras all around and place is very clean.

Stella P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C.  |  First Impressions 
Clasificación:
4.0

I believe it is a bit over priced. I would be 100% more satisfied if I could get this unit a bit cheaper. But the location was perfect for me and so I settled.

Tristan B.  |  Online Move In 
Clasificación:
5.0

I had experience at two locations, Oracle/Wetmore in Tucson and also Downtown St. Mary's in Tucson. Employees at both locations (Rebecca and William) were fantastic and extremely helpful!

Amie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cammie g.  |  First Impressions 
Clasificación:
5.0

Adam is always professional, friendly, and accommodating.

Dagmar S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer J.  |  Overall Experience 
Clasificación:
5.0

On U-haul.com website, it always shows a balance due of zero even when there is a balance due. Not the facilities fault, but a corporate issue.

Michael D.  |  Overall Experience 
Clasificación:
5.0

Adam and his staff were very helpful to getting my rental returned and storage setup. Facility was clean and easy to access. Would highly recommend.

Brian H.  |  First Impressions 
Clasificación:
5.0

Pros: All of the staff were super friendly and helpful. The storage manager, Jenna I believe, was always on the ball and willing to help out when needed. From the minute I pulled in, tired and weary from the long drive, I was swarmed by staff members that were eager to help out. Cons: The alarm system in the indoor storage area needs some dialing in. It was set off probably every half hour. Very loud.

David Albert V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark E.  |  Overall Experience 
Clasificación:
5.0

I do not support Trump and I found out U-Haul contributes to his cause and I had to drop my business with the company. You were great, but e don't see eye to eye and I know you don't need my hard earned cash. Gracias.

annie j.  |  Overall Experience 
Clasificación:
5.0

This facility and its staff are great ... deserving of six stars!

Jeffrey F.  |  Overall Experience 
Clasificación:
5.0

The Uhaul rep that helped us was awesome! Jenna I think it was, truly understands what customer service means!!

Chris W.  |  First Impressions 
Clasificación:
5.0

I was hesitant to go in, because of the on-line reviews about customer experiences. One U-Haul place I went to didn't even exist! I sent that report in. Anyway, I'm happy where I am and I highly recommend this facility. I will change my point of service now, even if it means a difference in miles I have to drive!

annie j.  |  First Impressions 
Clasificación:
5.0

Suggest all U-Haul staff wear face masks during this coronavirus pandemic when interacting with renters, and when inside the storage building. I did not see any employees doing this.

STEPHEN A.  |  Online Move In 
Clasificación:
5.0

Great experience!

WILLIAM H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISA M.  |  First Impressions 
Clasificación:
5.0

Staff was helpful , friendly and had instant answers to every question. Amazing when people are knowledgeable and good at their job. I highly recommend this facility to everyone.

john g.  |  First Impressions 
Clasificación:
5.0

Very accommodating and friendly

Michael D.  |  First Impressions 
Clasificación:
5.0

I rented a space for a year! The whole experience was great ... the staff was always friendly n always available to help!

yadel v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica H.  |  Overall Experience 
Clasificación:
4.0

Overall a good experience. Very disappointed in the "no prorate" policy. I moved out of my storage units 2 wks early, and got none of my money back , (even tho it's ok for them to rent them out when they are already paid for by me). Seems pretty unfair to me. Policy is policy, and I dont blame the staff. They are amazing people.

Amy H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark E.  |  First Impressions 
Clasificación:
5.0

The staff we very helpful with checkin process, and backing the truck up to unload. the facility is clean and has nice features

Jeremy W.  |  First Impressions 
Clasificación:
5.0

Jenna at the downtown location was amazing great customer service

joey p.  |  Overall Experience 
Clasificación:
5.0

The staff is absolutely amazing and extremely helpful!

Nubia G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy G.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful.

Jon B.  |  First Impressions 
Clasificación:
5.0

Ihave 22 years storage management experienceand am favoriblyimpressed by the staff.

gerard p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley M.  |  Overall Experience 
Clasificación:
5.0

Really nice and helpful staff - just the best. They also keep the facility looking nice and exceptionally clean.

robert e.  |  Overall Experience 
Clasificación:
5.0

Adam was awesome! can't say enough about him. he went way above and beyond. Thank you Adam!

Chris c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan K.  |  Overall Experience 
Clasificación:
5.0

Jenna - I cannot say enough about how great you were. So friendly and helpful even during a stressful time for both me and you !! You keep your facilities clean and sanitary and you're really to be commended for your work ethic. You made this a great and easy experience!

Abbe L.  |  First Impressions 
Clasificación:
5.0

Everyone at this location is friendly and helpful. UHaul ran a special to help students who had to quickly move out of the dorms because of the Covid-19 shutdown. Thye gave my students first month free, low-cost lock and use of a hand cart. Great experience.

Melissa R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tanya S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita R.  |  First Impressions 
Clasificación:
5.0

Johnny was very helpful and friendly. The space was very clean and they do a great job with security

cynnamon w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carly S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  First Impressions 
Clasificación:
5.0

Thank you Adam, Johnny I, Tony D. for making our move so easy! Take good care, and be well.

adriana g.  |  Overall Experience 
Clasificación:
5.0

The staff was so helpful and encouraging just the medicine needed during a stressful move! They were also helpful with the online check in which was a little tricky but the phone staff walked me through it!!

Lauren G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert F.  |  Overall Experience 
Clasificación:
4.0

The only bad was there we’re alarm going off

George C.  |  First Impressions 
Clasificación:
5.0

Best U-Haul in Tucson!

Christina A.  |  Overall Experience 
Clasificación:
5.0

Adam and his team are very customer focused and I highly recommend their facility.

becky B.  |  Overall Experience 
Clasificación:
5.0

We interacted with three different staff - all were very helpful, professional and really nice people. You have great staff at this location!

robert e.  |  First Impressions 
Clasificación:
5.0

Very helpful

Lloyd P.  |  Overall Experience 
Clasificación:
5.0

Fast friendly staff

Dionne A.  |  Overall Experience 
Clasificación:
5.0

Overall awesome, but the roadside was not covered twice?

Margie G.  |  Overall Experience 
Clasificación:
5.0

Everyone here has been very helpful and courteous. If we need UHaul on the future, this is where we are going.

Debra S.  |  Overall Experience 
Clasificación:
5.0

The service I received was excellent regarding positioning my U-Box to be unloaded. The cleanliness of the site storage facility is outstanding. Thank you, downtown Tucson U-Haul staff!

Jeffrey F.  |  First Impressions 
Clasificación:
4.0

Very good customer services. Pleased. Thank you.

Douglas E.  |  First Impressions 
Clasificación:
5.0

U-Haul has upped their game - all of my contacts with them and the service they provided on my recent rental was exceptional.

Jay P.  |  First Impressions 
Clasificación:
4.0

Recommend to have more moving carts available for use by customers. I was told there were only 4 which were all in use by a moving company. Fortunately the movers let me use one after I asked them.

KAREN H.  |  Overall Experience 
Clasificación:
5.0

Office staff was pleasant and helpful.

John B.  |  First Impressions 
Clasificación:
4.0

The general manager and other employees are clean, in uniforms, and very friendly and helpful. The rates are average for the area, and they don't have some of the same requirements that others do.

Laura D.  |  First Impressions 
Clasificación:
5.0

Helpful, friendly staff

Scott M.  |  First Impressions 
Clasificación:
5.0

Facility was very clean, customer service was spectacular.

Heather A.  |  First Impressions 
Clasificación:
5.0

Great location and best Uhaul layout. Tons of parking. Best Uhaul I've ever seen, bar none.

John S.  |  Overall Experience 
Clasificación:
4.0

They need more carts. I waited 45 minutes yesterday, for a cart. Only four carts for all of those units...…..clearly isn't enough!

Joseph M.  |  Overall Experience 
Clasificación:
5.0

A very patient & friendly folks made the grim task of moving almost painless, I dealt with Adam and & ubox genie Karina.very good experience

maureen b.  |  First Impressions 
Clasificación:
5.0

Great customer service.

Carla R.  |  First Impressions 
Clasificación:
4.0

good job

daniel a.  |  First Impressions 
Clasificación:
5.0

Great personnel. Very helpful and friendly!!!! Very satisfied with the service.

abril s.  |  First Impressions 
Clasificación:
5.0

Best U-haul ever. Layout design is amazing, the ingress/egress is fantastic, football fields of parking, storage facility is top notch, you can see the U-haul sign from half a mile away. The best!!!

John S.  |  First Impressions 
Clasificación:
4.0

Very Nice facility, but I will NEVER rent a storage unit on the 3rd floor again. I paid 4 guys about an hour and half waiting for the elevator! Recommend 2nd elevator

Jeffrey R.  |  Overall Experience 
Clasificación:
5.0

Great location

karen D.  |  Overall Experience 
Clasificación:
5.0

The salesman was very kind and helpful. Also, Sunday when I arrived the young man there at 5:00 PM went out of his way to help me

Larry A.  |  First Impressions 
Clasificación:
5.0

Friendly and helpful staff would definately use them again

michelie l.  |  Overall Experience 
Clasificación:
5.0

My flight was late and she was so helpful with my reservation. It could have been awful, but she made it possible. She was wonderful. The truck was great. Grateful for uhaul! Linda Mugaas

Linda M.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff and easy to use

Grace L.  |  Overall Experience 
Clasificación:
5.0

Brand new.

Carlos R.  |  First Impressions 
Clasificación:
5.0

Customer service was superior. The storage area was next level; back up bay parking, pallet dollies, elevator, climate controlled (think ac as you unload into unit), and SPOTLESS hallways, and unit.

Jeanne S.  |  First Impressions 
Clasificación:
5.0

Very clean. Fast check in.

John-Paul M.  |  First Impressions 
Clasificación:
5.0

Adam and all the staff were extremely helpful, kind and professional. ¡Gracias!

Amber S.  |  Overall Experience 
Clasificación:
5.0

I had a very pleasant experience at U-Haul Self Stirage. Adam Conroy was a great help & the entire process from start to finish went flawlessly. I was very pleased & thankful for Adam's help.

Mary M.  |  First Impressions 
Clasificación:
5.0

They were so wonderful. The manager that helped me was such a great help he literally saved my day from being a total disaster.Thanks so much for all the assistance and help. I love U-haul!!!

michelie l.  |  First Impressions 
Clasificación:
5.0

These people have it right. Friendly,and knowledgeable. One of the best centers I have used. Well stocked.

Larry M.  |  First Impressions 
Clasificación:
5.0

Was treated very well got everything I needed took loads of stress of me thanks guys wonderful staff from GM to all staff thank you

Jose T.  |  First Impressions 
Clasificación:
5.0

Adam was the best! I highly recommend this storage facility.

LAUREN F.  |  Overall Experience 
Clasificación:
5.0

Your staff was awesome, very helpful, took extra time to show me the unit.. Tony was exceptional ! I was really pleased with the service.

Suzie F.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and awesome.

Trevor M.  |  First Impressions 
Clasificación:
5.0

very clean

Mark T.  |  First Impressions 
Clasificación:
5.0

The representatives there were extremely helpful and knowledgeable, they went above and beyond to make it a great experience

Zakary H.  |  First Impressions 
Clasificación:
5.0

Literally the best experience I've ever had! Thanks, Adam Conroy!

LAUREN F.  |  First Impressions 
Clasificación:
5.0

U-Haul people where friendly and very helpful.

keith v.  |  Overall Experience 
Clasificación:
5.0

Very nice and clean. Great security

Jill M.  |  First Impressions 
Clasificación:
5.0

Super Awesome Experience.. Couldn’t have been any better.. Highly recommend this location over others I’ve visited in Tucson Area.. Thank You !

David h.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. Facility is great.

Jennifer S.  |  First Impressions 
Clasificación:
5.0

Good service ...

Lewis O.  |  First Impressions 
Clasificación:
4.0

Not easy to find but it is a new facility and gps had not caught up.

terry b.  |  Overall Experience 
Clasificación:
5.0

The facility is very nice. The moving dollies and the employees you have were very helpful.

WILLIAM H.  |  First Impressions 
Clasificación:
5.0

I couldn't have asked for a better experience. Every staff member I met was exceedingly present and helpful. I just moved to Tucson and this Downtown Uhaul helped make me feel welcome and secured

Jeremiah R.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff

Grace L.  |  First Impressions 
Clasificación:
5.0

Everything went well.

Tom G.  |  Overall Experience 
Clasificación:
4.0

too many phone numbers and addresses required

john n.  |  First Impressions 
Clasificación:
5.0

First time great experience!!

camren b.  |  Overall Experience 
Clasificación:
5.0

Your employees are everything, never forget that. Today, they earned UHaul a long term customer. Their customer service was top rate, they were highly professional, very helpful and fast workers~

Maury P.  |  First Impressions 
Clasificación:
5.0

Very attentive and informative. Great looking place!

JOAQUIN G.  |  First Impressions 
Clasificación:
5.0

Friendly, competent and helpful.

Malcolm O.  |  First Impressions 
Clasificación:
5.0

Manager had everything ready for me. Painless. Excellent customer service.

Storm H.  |  First Impressions 
Clasificación:
4.0

No clue had to reserve Dolly. Water fountain had no pressure. Thank you, Elvira

Elvira M.  |  First Impressions 
Clasificación:
3.0

Very respectful, and showed concern in making sure all was well.

john j.  |  First Impressions 
Clasificación:
5.0

This us a Great Place to store your belongings. The GM is Top Notch

Mark M.  |  First Impressions 
Clasificación:
5.0

Adam at check in and Mike at check out we're both extremely helpful and friendly. ¡Gracias!

Japheth B.  |  Overall Experience 
Clasificación:
5.0

Excellent facility

isaac s.  |  Overall Experience 
Clasificación:
5.0

They were courteous, very helpful and accommodating. Thank you for your help- you all made a very stressful day and time much better and less stressful.

Charity M.  |  First Impressions 
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