Customer Reviews for U-Haul Moving & Storage of Downtown Springfield

707 comentarios

88 Birnie Ave   Springfield, MA 01103

(413) 732-0655

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(413) 732-0655

88 Birnie Ave
Springfield, MA 01103

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Dat, Josh and others were extremely professional and helpful. There were mice problems but we saw the traps in the unit.

FANCHON H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa c.  |  First Impressions 
Clasificación:
5.0

Team was professional and courteous and made the renting process simple and quick.

Anthony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISCAL R. 
Clasificación:
5.0

When we pickes up the veichel it had a very strong marihuana odor, other wise ok. Not every one likes tjat smell I personally don't like it.

Alba R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meredith B.  |  Overall Experience 
Clasificación:
5.0

Dat Nguyen at Bernie Ave location in downtown Springfield was very helpful. He is very professional, patient and made sure I understood everything. His customer service skills are excellent.

Zackqueline W.  |  First Impressions 
Clasificación:
5.0

Dat Nguyen at Bernie Ave location in downtown Springfield was very helpful. He is very professional, patient and made sure I understood everything. His customer service and listening skills are excellent.

Zackqueline W.  |  Overall Experience 
Clasificación:
5.0

Dat Nguyen at Bernie Ave location in downtown Springfield was very helpful. He is very professional, patient and made sure I understood everything. His customer service skills are excellent.

Zackqueline W. 
Clasificación:
5.0

I love this location very clean equipment professional team at all this is the best experience.

Omer O. 
Clasificación:
5.0

The staff at Bernie Ave in Springfield ma are terrific Dat and all the staff are professional and friendly Thank you u-haul

Louis F. 
Clasificación:
5.0

Nothing customer service is very good

JOSE F. 
Clasificación:
5.0

Excellent location and excellent people working there. I was in and out in no time. ¡Gracias!

Rene L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesus r.  |  First Impressions 
Clasificación:
1.0

Still no deposit back

JOSE P. 
Clasificación:
4.0

Exelent service and good atention....

MISAEL I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
4.0

Have checking out up and running.

Stephen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert M. 
Clasificación:
5.0

Fast service good place

Jonathan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa v.  |  Overall Experience 
Clasificación:
5.0

None it was above my expectations

LOUIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
3.0

No complaints about the location, only about U-haul itself. I have never had an easy experience while renting from U-haul and will refrain from using them in the future. For a company that rents equipment, their ability to manage inventory is almost too bad to believe.

TAYLOR R. 
Clasificación:
4.0

El cliente no dejó un comentario.

miguel Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN T. 
Clasificación:
3.0

Not the location we originally reserved. When we picked up the truck we asked what the drop off location address was as it was blank on the paperwork and we were told we could return it anywhere that was close to where we were going. When we were ready to return the truck we looked up UHaul locations on the web and went to the closest one. The attendant told us to drop the key in the dropbox and check out online...not very helpful. When we tried to checkout online it said we had to be at a different location. Could not get the keys back so we drove in our car to the other location. Waited in line a half hour before an employee offered to help. She was not sure what to do so a few minutes later she referred us to a second employee who told us to go get the truck and bring it there. Explained keys were in drop box and attendant there couldn't get them. Finally after being there for an hour the manager came over to help us.

Peter S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lydia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND S. 
Clasificación:
1.0

Was overcharged charged extra miles for gas just a terrible experience

Anthony B. 
Clasificación:
5.0

Dat is professional courteous and very helpful. Excellent experience with reservation and check in. Unit clean as expected. Facility clean and well managed. Very satisfied.

anthony p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

aidalis a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANTOS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR D. 
Clasificación:
5.0

Bueno

FRANCIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector R.  |  Overall Experience 
Clasificación:
5.0

Even while not in tow mode the truck had some issue going in gear. Staff was great and this was my second time using this location in the last week. Great staff!

LEVI R. 
Clasificación:
5.0

Top notch. Convenient ,secure. I would recommend.

Noel D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario R. 
Clasificación:
5.0

Dat was very professional and pleasant to work with at Bernie Ave in Springfield ma highly recommend

Louis F. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUIS P. 
Clasificación:
5.0

Radically different experience with this facility vs. the ones we frequent in Gaithersburg & Germantown MD. Very professional, clean, and zero issues picking up the vehicle. This place should be the flagship model for all of U-Haul. I can't praise them enough.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ILIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thyra G. 
Clasificación:
5.0

They was excellent with there services

Shaunna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis R.  |  First Impressions 
Clasificación:
3.0

Vehicle had such a strong odor of cigarettes I had to leave the windows down the entire rental period, trash was left in vehicle and steering wheel had a sticky residue. In the current pandemic we are in I would have thought vehicle cleanliness would have been one of your priorities. Will most likely look elsewhere for my next rental need.

Aaron G. 
Clasificación:
5.0

Best customer service with a smile.

CARLOS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILIA R. 
Clasificación:
5.0

Buena atención al cliente

JOSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANFORD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZEALDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

francis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sedric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Viktoria S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie V. 
Clasificación:
4.0

Josue was helpful and attentive. This experience was better than we expected! Many thanks!

Mary N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARNALDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELESTINO D. 
Clasificación:
5.0

Very friendly staff

ROBERT G. 
Clasificación:
5.0

Very professional service. Clean, fast, easily accessible.

CARMEN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
5.0

Simple..which is a must during a moving day. The truck was ready and clean. Booking was simple also. We rented a dollie which was used only once...but I am so happy we had it. I highly recommend Uhaul...

Karen I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazzmina A.  |  Overall Experience 
Clasificación:
5.0

When I returned the van there was a big sign that said to wait in the truck and someone would come out to check it in. I waited and noone came out so I called. They said "oh, you don't have to wait, just come inside". Please remove the sign or just let us know that we don't have to sit there.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danasha D. 
Clasificación:
5.0

Ordering online was simple but having to answer “ No Thanks “ to not needing other products or service was annoying. My mother first tried to order the truck but got confused thinking she was doing something wrong because it asked her about needing a storage unit. I went in for her to reserve the truck and realized she was in the right place but needed to click on No Thanks. I can see how someone would get lost on the site when just trying to reserve 1 particular thing.

Shane B. 
Clasificación:
5.0

In regdards to the cleanlines....I must say that the windsheild was filthy. Windshield washer helped a little, but from the inside they need cleanded badly. Otherwise will definatly use this locaiton again.

Jeffrey H. 
Clasificación:
4.0

My trailer hitch required a sleeve, U-Haul should carry those as we had to run to an auto supply place to buy one and wait until they opened and that delayed our start time for an hour. I purchased my hitch from the U-Haul location in Northampton, MA and was never told/advised that I might need a sleeve and I had the vehicle we towed with at the time of that purchase so that I would get the correct hitch. Gracias

Kathleen M. 
Clasificación:
5.0

I return the truck with the same feul thant i teke and they charge me some fit for fuel that's not fair

Victor J. 
Clasificación:
3.0

Rats were in storage area

Taleah S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

Very patient and friendly staff

IVELISSE R.  |  First Impressions 
Clasificación:
4.0

Wouldve given a 4 star, but i received a call saying I needed to utilize my card to deactivate my alarm. I informed them the card did not work. I got the "it should work. Please use it." Very next time, it doesnt work. I bring it to an an associate and he has a hard time because it wasnt activated. Great place, always reliable, but that definitely doesnt sit well. When your customer tells you something is wrong, listen.

Joshua D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tom g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONAVAN W. 
Clasificación:
4.0

Well the cargo van we rented wasnt supposed to be rented out during the snow storm per the staff who told me upon me returning the van... Me and my spouse almost died and got stuck alot we ended up bringing back & informer them about the issues for future clients and the new staff informed us that it wasnt supposed to have been rented out. Ugh

Doris B. 
Clasificación:
3.0

Everything was ok but the mouses ruined all my stuff I didn’t appreciate that I throw most of my things away they were ruined

Yadira B.  |  Overall Experience 
Clasificación:
4.0

There was only one person working behind the desk and three customers waiting in line. The Uhaul representative gave me the keys and I had to wander around the parking lot trying to figure out which trucks we were assigned. When I asked if we were going to go over the damage, I was told to do it myself via Uhaul text. This was not typical of other uhaul pickup experiences.

KIMBERLY SUE C. 
Clasificación:
5.0

This location gets you in and out every time. Great crew!

christopher M. 
Clasificación:
5.0

Just Lost My Job couldn't keep it but next time i will get it again Thanks & I will Recommended so sorry couldn't keep it

jose v.  |  Overall Experience 
Clasificación:
5.0

Muy bueno y comodo

Santos C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheena S. 
Clasificación:
5.0

I rented a 26' truck 3 or 4 times this year. All locations were excellent in providing service. However, all trucks except one were not in good shape. The last truck that I rented had broken mirrors. The intact mirrors were shaken so bad that I was not able to use them. I drove the truck on the highway, and the shaking was happening even on a smooth surface. The previous truck had a brake problem. The brake was so stiff. Only one truck was in a good shape and I did not have a problem.

Bahadir A. 
Clasificación:
5.0

Before I was sent to the 88 Birdie Ave Uhaul location my service was completely terrible. The truck was covered in snow. Two trucks were parked in front of the truck and I spent an hour cleaning and figuring out how to move the truck. I ended up picking up in a different location where 30% was taken off my bill with an extra $50 off. The Birdie Ave staff was amazing! Next time I'll go straight there.

Nathan D. 
Clasificación:
5.0

My experience picking up my vehicle couldnt have been easier. My vehicle was clean ,gassed up and Ready to go when i arrived.The clerk was very professional and polite. I would definitely recommend renting from uhaul.

michele M. 
Clasificación:
5.0

could use better front end maintenance on both trucks that i rented

David S. 
Clasificación:
3.0

Dropped off after hours.

Joshua D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTOBAL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myriam C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruslan B. 
Clasificación:
4.0

The pricing seems to keep increasing and I am not a fan of that, otherwise, everything was good

Jennifer W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gavin H. 
Clasificación:
5.0

The Manager and staff were helpful and amazing . They go above and beyond for you .

darrin d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDALIS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

lisa Z. 
Clasificación:
4.0

More prompt arrival of staff to the returned vehicle.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA P. 
Clasificación:
5.0

U-haul was there when I needed a truck the most . The attendant was very helpful and courteous . I will return when the time is right .

EFRAIN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendalis P. 
Clasificación:
4.0

I believe the guy who rented me the truck stole my I phone that I forgot at the office while renting. He was the only one at the location.

Brad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emil F. 
Clasificación:
5.0

El cliente no dejó un comentario.

XIOMARA T. 
Clasificación:
5.0

El mejor

jose v.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVA S. 
Clasificación:
5.0

Vacuum out the bed of the van

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adelaida S.  |  Overall Experience 
Clasificación:
5.0

Amazing thanks

Fernando P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C.  |  Overall Experience 
Clasificación:
5.0

Great experience at the Downtown Springfield U-Haul location. Josh helped me find the right storage solution, and he was friendly, patient, and professional. Fantastic customer service, highly recommend!

Kerry K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jayla M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazzmina A.  |  First Impressions 
Clasificación:
2.0

I was so happy to have him

TONYA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE T.  |  Overall Experience 
Clasificación:
5.0

Dat was friendly and helpful

clean slate c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H.  |  Overall Experience 
Clasificación:
3.0

I didn't like the fact that when I was in my unit organizing my things, the alarm would go off for no reason. It was very annoying. That's why I moved out.

Gail A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole B.  |  First Impressions 
Clasificación:
5.0

Great tools (including boxes & labels) for packing & moving.

Mary H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

juan t.  |  First Impressions 
Clasificación:
5.0

Affordable, clean, multiple options, secure. Only complaint is that the elevator should be deeper.

Allison G.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful.

Raymond D.  |  First Impressions 
Clasificación:
5.0

Gracias

Jazzmina A.  |  First Impressions 
Clasificación:
5.0

Gracias

Jazzmina A.  |  Overall Experience 
Clasificación:
5.0

Excellent service

david d.  |  First Impressions 
Clasificación:
5.0

I would highly recommend this facility! Very clean, well lit and convenient.

james b.  |  Overall Experience 
Clasificación:
5.0

The staff at this location are excellent a real pleasure to deal with courteous and professional

Micheal F.  |  Overall Experience 
Clasificación:
5.0

Dat Ngyuen is an excellent general manager. The facility is very clean. Dat provided effective customer service.

Chris A.  |  First Impressions 
Clasificación:
5.0

The staff were professional and courteous a pleasure to deal with would recommend this facility to anyone

Micheal F.  |  First Impressions 
Clasificación:
5.0

Dat and his crew members were very helpful and understanding with my situation. I appreciate all your help and support. Thank you very much 

regina a.  |  First Impressions 
Clasificación:
5.0

Thank you for your service

Madeline M.  |  Overall Experience 
Clasificación:
5.0

Good service, security, facilities... Good expirience!!! 100% Satisfactory

Elsira N.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service

DJuanria j.  |  First Impressions 
Clasificación:
5.0

La facilidad estaba limpia y organizada. La van estaba en buenas condiciones y limpia.

Rose M.  |  First Impressions 
Clasificación:
5.0

Excellent Service & Super Friendly

xiomara s.  |  Overall Experience 
Clasificación:
5.0

Very helpful the team work good with each other you have access to your stories 24 hours 7 days a week it's a very respectful and helpful thank you for letting me use your storage 💯💯💯

veronica c.  |  Overall Experience 
Clasificación:
5.0

Gracias

gloria m.  |  Overall Experience 
Clasificación:
4.0

none

Wilfredo R.  |  Overall Experience 
Clasificación:
4.0

Very please with the service

Angel R.  |  Overall Experience 
Clasificación:
5.0

Pat was there for us when our family needed lots of help moving furniture out to bring my dad home for hospice. I'll always be grateful for all he did for us in my dad's last days. ¡Gracias!

Lynn B.  |  Overall Experience 
Clasificación:
3.0

I had to contact office several times to get receipt

Eliseo G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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