Customer Reviews for U-Haul Moving & Storage of San Francisco

12,982 reviews

1525 Bryant St   San Francisco, CA 94103
(Alameda & Bryant, the old Wonderbread Factory)

(415) 252-0133

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm

Services at this Location:

Contact Us

(415) 252-0133

1525 Bryant St
San Francisco, CA 94103
(Alameda & Bryant, the old Wonderbread Factory)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SAMI HAJI 
Rating:
5.0

Excelente servicio y precios accesibles.

karla jimenez 
Rating:
4.0

Customer did not leave a comment.

Nicholas Gulbrandsen 
Rating:
1.0

The person checking in my truck didn't do so, causing me to incur late fees. I had to spend multiple hours then getting the charge revered. Then, to add insult to injury, I received four calls over the next three days asking when I would be bringing the truck back. While the location is generally okay, particularly the assistant manager, Anthony, this was a particularly terrible experience that I would appreciate getting a free rental as compensation.

Shawn McCall 
Rating:
4.0

Customer did not leave a comment.

Vishnuvardhini Sreenivasan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pirthvi Justa 
Rating:
4.0

Customer did not leave a comment.

Vishnuvardhini Sreenivasan 
Rating:
5.0

Customer did not leave a comment.

elsie teleron 
Rating:
1.0

First things first, why can I book a vehicle in a location where uhaul knows that location doesn’t have the vehicle? I booked a 15’ van and bought plastic wrap, and then uhaul called me later saying the 15’ could not be picked up at that location because it was physically too large. When I went to the new location to pick up the van, they told me I still had to go to the old location to pick up my plastic wrap, or buy a new roll here. The agent was kind enough to cancel my previous order and allow me to pick up my material at the new location. The car was dripping wet inside when I got to it. The windows were left open and it rained the night before. The car had rust on it. When I performed the initial checks, two images appeared which did not align with any parts of the car whatsoever. They seemed like parts of a storage container. The truck had very little gas, in fact it only had 20 miles so I had to immediately go to a gas station to not run out. The moving blankets and dolly were not in the vehicle, so I had to walk all the ay down the hill to the agent to inquire. They failed to tell me initially that the blankets and equipment were waiting at the bottom of the hill to be picked up. Down the line, as I was unloading the van, I noticed that several of my items were dripping wet. I then saw that in the upper storage container of the van, there were puddles of water and mushrooms growing out of the epoxy. This is unacceptable. Mushrooms shouldn’t be growing out of a vehicle, especially one that people will be putting their household items in to. This can create mold and spread potentially toxic fungus. The reason I was moving out of my old place was because the building had mold. The last thing I wanted was the transportation vehicle I use to also have mold. Do you not have quality checks? Oh well, if you read this, your vehicles need a major upgrade. Your staff was kind, but that does not make up for crappy products. I am especially unhappy with the mushroom situation.

Jeff Igarashi 
Rating:
5.0

Customer did not leave a comment.

BRIAN SHEPPERD  |  Overall Experience 
Rating:
5.0

The agent gave me a wrong information which led that I charged extra although I confirmed with her several times

Mohammed Samir 
Rating:
2.0

Customer did not leave a comment.

Claudia Richardson  |  Overall Experience 
Rating:
1.0

The truck was filthy. Windshield so dirty that I had to clean it. Gas was 1/8 of a tank. The staff was so slow in getting us out. they were very disorganized. No Motivation in there work.

Fausto Bucheli Jr 
Rating:
5.0

Anthony was very helpful with the move in.

DANIEL COTTER  |  First Impressions 
Rating:
4.0

Wasn’t clear where to get rental blankets when getting van, otherwise great experience

Gabriel Rosen 
Rating:
4.0

The facility seemed short-staffed and we were unable to get questions answered after drop-off.

Erica Ramirez 
Rating:
1.0

The pick up by mobile phone didn't work. The whole check in process took 45 minutes. I rented furniture pads and was told they would be waiting for me when I exited the parking lot. They weren't and after waiting 15 minutes, I left without them

Jorge Pinero 
Rating:
4.0

Customer did not leave a comment.

Pablo Sandoval 
Rating:
5.0

Tenia un espero derecho roto y es muy peligroso manejar asi

Juan Sanabria 
Rating:
5.0

Customer did not leave a comment.

JAMES CLARK 
Rating:
3.0

Customer did not leave a comment.

Jorge Jimenez 
Rating:
5.0

Excellent customer service

Michael Silvio 
Rating:
5.0

Customer did not leave a comment.

Midori-Jade Blakey 
Rating:
5.0

Customer did not leave a comment.

tanya williams 
Rating:
2.0

Customer did not leave a comment.

William Hootnick 
Rating:
4.0

Staff is always courteous, helpful, and efficient

Matt Murray 
Rating:
4.0

Customer did not leave a comment.

OLASILE ABOLADE  |  Overall Experience 
Rating:
3.0

Lots of rat poop everywhere in storage. Had to get rid of a lot of things.

Audelia Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharron bloom 
Rating:
3.0

There’s no real employee to customer action but I understand.

Darrell Winston 
Rating:
5.0

Customer did not leave a comment.

Luis Salvador 
Rating:
5.0

Customer did not leave a comment.

Richard Fain 
Rating:
4.0

Asked to refund the lock wrong at this location which they declined to since they said the packaging was open.

Kavin Hariharan 
Rating:
5.0

super easy experience, from picking up the truck to returning it was a breeze. The employees were very nice & helpful

ALEX VANCE 
Rating:
5.0

Customer did not leave a comment.

Michelle Ramirez 
Rating:
5.0

I had trouble getting the original van I had reserved. There ended being a delay to me getting the equipment which almost jeopardized my pick up of the items I had originally rented the van for. When I received the van the tank was empty as well and required to fill some of the tank despite having a short trip planned. At drop off, there was confusion about me renting two vehicles since there was a change of the original reservation. Overall, there were many hiccups that led to a clunky and stressful experience.

Luis Rubio 
Rating:
5.0

The manager Gene was outstanding. Very professional, cordial and very attentive to mt needs all the while aware and responsive to other customers and staff.

Robert Boudreaux  |  First Impressions 
Rating:
5.0

the owner and staff went above and beyond to help me.a great experience all around! I would definitely recommend this facility too anyone looking for safe storage!

Joseph Tessitore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophia Gonzales  |  Online Move In 
Rating:
1.0

Customer service was good at initial pick up (Naila was great and helpful) I had to try two trucks. First truck couldn’t start, 2nd truck was boxed in. Naila was nice, the other service rep at the time wasn’t that helpful and had a bad attitude. Third truck was fine but I never got the text to check the new truck in. So I never was able to verify the mileage or gas tank. And when I dropped it off, the attendant said I would see a receipt. I never received a receipt via text or email for the new charge to my Visa for $35 additional for my trip. What was the amount for? I’ll never know but I feel ripped off after spending an hour trying to find a truck that worked or had space to get out. Attendant at drop off was super nice and efficient. 2 of the 3 employees I had contact with were nice.

Andy Kahrs 
Rating:
5.0

Customer did not leave a comment.

Luis Salvador 
Rating:
3.0

There were several glitches on this rental. The leasing photo submission process did not work right. The mileage on the contract was off by 3 miles. The web page for correcting the mileage would not accept my uploaded photo of the instrument panel mileage on three tries. I never got the email with my contract after returning the truck. The truck was leased with a nearly empty tank, which is something Uhaul should never do. And below this Comments box it says, " If you need a response from us, please use our contact form." But if you click on the link there, you go to a complicated page that doesn't have a link that looks like "Submit a comment or complaint about a recent transaction." Oh, and the rental agent did not know the location of gas stations to the west. Hint: South Van Ness and 16th, or Mission and 15th.

Joel Rubinstein 
Rating:
5.0

Customer did not leave a comment.

Irene Belleza 
Rating:
5.0

Customer did not leave a comment.

Kenneth Teeter 
Rating:
5.0

Both the gentlemen there were super helpful & even upsold me a unit. The unit helped my move so much & they gave great service! A+ location

Briana Garcia 
Rating:
5.0

The GM is incredibly attentive and caring

David Stephens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Little  |  First Impressions 
Rating:
4.0

The reservation / not really a reservation is a nightmare! The fact that they only advise availability 24 hrs ahead fora 1-way move makes this impossible. For us, it changed the puck- up location the day before to a location 2-hours away. The cost to change everything then added over $200.

Donald Putterman 
Rating:
5.0

From the moment I walked in the staff was amazing Albert I think was his name. The assistant general manager was outstanding. Everything about the service was amazing. Thank you once again.

Melvin Collins 
Rating:
5.0

Customer did not leave a comment.

Anissa Hernandez 
Rating:
5.0

Geno went out of his way on several occasions during my customer experience. He changed vehicles for me on the fly to make sure I received the truck in his fleet that was up to his own standards of cleanliness, and then when I lost my house keys he went above and beyond to help me try and locate them. I can tell he is a valuable asset and a great manager. For his service and attention to detail alone I would always prefer to rent from this location.

PETER SHRAGG 
Rating:
1.0

Pick up was so slow even after online check in. It took them a long time to locate the vehicle and the key. The online check in process was slow and redundant as well. Took me 40 mins to be able to drive away. So inefficient

Wei Zhou 
Rating:
5.0

The manager, Anthony Brown, really went above and beyond in his customer service. He clearly understands that moving can be a stressful day and he does his best to take the stress away. He remembered me by first name and he was so friendly. I would recommend his facility to all my friends.

Sydney Campbell  |  Overall Experience 
Rating:
5.0

Easy smooth pick up and drop off

Austin Jones 
Rating:
5.0

Customer did not leave a comment.

Ray Nyden 
Rating:
5.0

Customer did not leave a comment.

zlatev konstantin 
Rating:
5.0

Customer did not leave a comment.

Carlos Padilla 
Rating:
5.0

Customer did not leave a comment.

Jacob spidernestgmailcom 
Rating:
5.0

Customer did not leave a comment.

Joanna Karlinsky 
Rating:
4.0

The truck smelled like cigarette smoke

Jason Park 
Rating:
5.0

Gene and his team are awesome. Thanks so much!

Yves Yvonne Chu  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terence Onyewuenyi  |  Overall Experience 
Rating:
1.0

The only problem I see is the moving helpers you recommend ( A-Movers - 0 star) since it plays the big part too when it comes to moving aspects- They didn’t show up! And it does affect the rating

Sheryl Gendrano  |  First Impressions 
Rating:
4.0

Make sure that the one you recommend will show-up especially for A-movers company. I Made a reservation- automatically paid/thru my credit card before the move-in date- But during the move-in date for the load:unload, the helpers made me wait for 2 hours and still nothing. “ No Show

Sheryl Gendrano 
Rating:
5.0

Customer did not leave a comment.

Anthony Brown 
Rating:
1.0

- Couldn't access my Uhaul account from outside US - Was charged a late fee (but Uhaul had my credit card data to charge) - Nobody answered emails - Nobody picked the phone - More than 1 hour to get the key to the storage A complete disaster, you make very difficult working with you

Jose Maria Lopez Pestana  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Jersild 
Rating:
5.0

Excellent experience! Thank you!! 😊

Gregory Horner 
Rating:
3.0

The box arrived a few days later than planned, goods were in good shape. When the box was retrieved, the trailer hit our gate and the driver did not stop to see if it was damaged, luckily not damaged though it looks a fender on the trailer wheel broke as the driver sped away.

Jo brainin-rodriguez 
Rating:
5.0

Andrea and Gene Carr II were both amazing and helped facilitate a seamless moving day. The staff and facilities for my storage have also been great over the years. Thank you. 1525 Bryant Street. San Francisco , CA

MATTHEW YOUNG  |  Overall Experience 
Rating:
2.0

I was told I’d get $20 off the quoted price if I returned the truck with 1/4 tank after picking it up with only 1/8. I did return it with 1/4 tank but didn’t get the discount. Filed a concern using the link on my receipt. It’s now the third day after I returned the truck and still no response.

David Steele 
Rating:
5.0

Everyone was super helpful. From the front desk staff to the van return staff. The whole experience was great

Edwin Henriquez 
Rating:
4.0

Use less spray on the floors - my feet were slipping all over because of that and it hinders safe driving. Clean the inside of the front window. Ok it was nice to have a clean truck, but the scent inside was way too strong.

Christine Peterson 
Rating:
5.0

Customer did not leave a comment.

JOSE MEJIA 
Rating:
5.0

Customer did not leave a comment.

Lisa Kondylas Kondylas 
Rating:
1.0

The only person that is good is Anthony. And the manager Joe is very unprofessional racist and super arrogant and ignorant person I do not recommend this place in anyway for anyone

Farhad Alokozay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brayan Jessy 
Rating:
3.0

A lot of the instructions were unclear. The website said photographing your ID was optional, but the location said otherwise. There was also a lot of discussion about whether an app had to be used or not. Finally, when I went to return the truck, there was no one at the return location. There is a path that's labeled as "Return Equipment Here" that I drove down until I saw a sign that said, "Wait Here With Equipment Until Agent Can Check It" which makes perfect sense. However, there was no agent there. After waiting several minutes, I locked the truck and looked around until I found an agent who told me that all I had to do was leave the truck unlocked with the keys in it. I don't know if anything I did that day was right or wrong, but no two instructions I received were the same. Whatever your processes are, please figure them out and align with your employees.

Jonah Goodman 
Rating:
5.0

Easiest and quickest U-Haul rental experience I've yet had.

Josephine McCormick 
Rating:
5.0

No comment.Excellent in customer service.

Muhammed bachir 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADLEY MCCALLUM 
Rating:
2.0

Hello, The facilities were clean, safe and overall fine. The staff however are super unfriendly and unhelpful. I had a total of three interactions with staff: 1) Initial opening of my account and the person was rude and dismissive 2) I made a reservation for a van and the person raised her voice and stated speaking to me like i was her child when I asked questions regarding the requirements. I left and went to Avis and rented a truck from them 3) After standing in line and patiently waiting my turn the person decided to take a phone call which prolonged my wait and then told me step aside and wait further while she assisted someone behind me all in a rude and dismissive tone The DMV has better service. Regards, -Abel

Abel Barrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos Garcia 
Rating:
4.0

The cab smelled like a new porta potty. I assume it’s the cleaner but it doesn’t smell great.

Christopher Babb 
Rating:
5.0

Customer did not leave a comment.

Deandrea Williams 
Rating:
5.0

still didnt receive my truck bill by email

daniel lopez 
Rating:
4.0

Customer did not leave a comment.

Christopher Harrison 
Rating:
5.0

Customer did not leave a comment.

daniel lopez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris Buscovich 
Rating:
5.0

Service very bad

Tanawut Nuchsuengphor 
Rating:
4.0

I only drove 9 miles but put 15 dollars in the tank at the closest gas station because the needle went to below empty when getting it to a flat street. It was parked on a slight hill I am assuming. I thought I might run out before I got to the gas station. I only drive electric cars, and can show my chevron purchase a few miles away at the right time if needed. Other than that, all staff were extremely helpful and Excellent. I would recommend this location, with the tip about the gas gauge.

Janet Abshire 
Rating:
5.0

Location was great and employees were super helpful and friendly so nothing wrong in particular with the location, but the app would not work for truck returns and I had to call customer service to resolve the issue. The app definitely needs to be fixed.

Kenny Wu 
Rating:
4.0

Customer did not leave a comment.

Tessa Tapscott 
Rating:
5.0

Customer did not leave a comment.

musa atay 
Rating:
5.0

Friendly and helpful staff

Forest Williams 
Rating:
1.0

They are fraud.they put more miles on my bill instead of 60miles i got bill of 360 miles.

Sarabjeet Singh 
Rating:
5.0

Customer did not leave a comment.

SANDRA ESTRADA  |  Overall Experience 
Rating:
1.0

Train your employees better on the definition of customer service. Every person was rude and unhelpful. We arrived to 3 agents at the desk. One said “I’m closed” before we even approached the desk. The other agent said “I’m doing school work.” Doing school work at work? Using work equipment to do school work while there’s a line of customers? Finally, the only employee left willing to assist us, Andrea, had zero manners. Not once said please or thank you and gave us all these commands. Don’t take your frustrations out on the customer just because you hate your job. Management HAS to do a better job with hiring people that actually want to work/have customer service skills. -2/10 is my overall rating.

Chase Darden 
Rating:
5.0

Anthony Brown, Asst. GM was wonderful. He was so welcoming, engaging and clearly knew how to make the process easy and working well. It was just nice to be there at the desk with the friendly and smart team. I loved that I got a new van (3200 miles)! Even the drop off was easy and friendly. Your Bryan Street team is wonderful!! Thank you again. We rent several cargo vans once a year for our annual SF event. We'll be back!

Kathleen Connelly 
Rating:
5.0

Customer did not leave a comment.

Richard Nai 
Rating:
5.0

Gino, who greeted us at the counter was fantastic, patient and helpful. Kevin, who received our vehicle on return was very helpful and accommodating. Everyone was very professional. I’d highly recommend you.

Christopher Conlisk 
Rating:
4.0

The app was a little bit of a pain - otherwise good

EDWARD HOPFNER 
Rating:
3.0

It was raining when I dropped it off so I couldn't tell

Vivian Welty 
Rating:
5.0

Gino was super helpful!! Thank you!

Nacy Holohan  |  First Impressions 
Rating:
3.0

Be sure to check vehicles prior to customer arriving to pick up without any alternative trucks available.

joan battaini 
Rating:
5.0

Drop off was so easy and everyone was so helpful with our reservation.

Tysen ROSELAND 
Rating:
5.0

Customer did not leave a comment.

Jeesun Kim 
Rating:
5.0

Customer did not leave a comment.

JOSE PENA  |  Overall Experience 
Rating:
4.0

I’ve used U-Boxes for several moves and the process has always gone smooth and is well communicated by via personnel and text/email.

James Alexander 
Rating:
1.0

I am lodging a complaint with the customer support team on my experience.

Lexman Kumar Meenakshy  |  Online Move In 
Rating:
5.0

Anthony was cool. Everything was easy, just waiting to make sure no weird charges on the bill

DANIA DURNAS 
Rating:
5.0

The check in clerk was more then UnPlesent, he was quite rude upon checking the truck in, I had to go inside and thus deal with I am assuming the on Duty Mgr or guy who was inside. I would recommend his replacement.

DUSTIN JOHNSON 
Rating:
1.0

Unnecessary extra charges. This is ridiculous.

Kevin Afriyie 
Rating:
5.0

Just wanted to shout-out all the staff we interacted with today. Everyone was so nice and helpful. You all are great!

Jessica White 
Rating:
5.0

Keep the vehicle clean

Mardis Hall 
Rating:
5.0

Customer did not leave a comment.

Claudio Sunux 
Rating:
3.0

You have to decrease the check in beaurocracy. It is too much. An emergency contact should be optional. At the very least, releasing the rental should not be dependent on being able to talk to the emergency contact on the phone. Requiring customers to reenter/reconfirm information that has already been provided in the reservation or in their profile is a frustrating waste of time. (i.e. cc info, add-on services, etc) It really is laborious and, honestly, highly annoying.

KEVIN MCCULLOUGH 
Rating:
3.0

The process is redundant. When reserving I get asked questing and upload documents… then I have to answer the same questions in person…

Jose Luis Guillen 
Rating:
2.0

I got the keys to the truck, and I was blocked in. I notified the front desk and they said someone will come move it. Waiting for over 10 minutes, no one came to move it. After asking again, he was surprised and eventually told me that the keys to the van that was blocking me were lost. After a half hour of waiting, I finally got a different truck. Overall, bad experience picking up, good experience dropping off.

Corrine Heflinger 
Rating:
5.0

Every Uhaul associate who assisted me with my rental truck on Saturday was kind, knowledgeable and efficient. Amazing service, thank you very much!

Casey Magdanz 
Rating:
5.0

Anthony helped me today. I had a lot of questions and he was so very helpful and kind. He made this so much easier and I am extremely thankful.

Trisha Ragsdale 
Rating:
5.0

Keep up the good work!

Darryl Harris  |  First Impressions 
Rating:
5.0

Vehicle should be vacuumed

John Mikita 
Rating:
5.0

The manager and staff are exceptional. Glad I choose U-Haul.

robert libberton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Henriquez 
Rating:
5.0

Every employee I interacted with was pleasant, helpful, and efficient, both on site and throughout the process of setting up my rentals. Thank you to all of them!

Rachel Smith 
Rating:
5.0

Customer did not leave a comment.

SIMON CHENG  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Maxwell Randall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan Donegan  |  Overall Experience 
Rating:
2.0

The individual unit was almost entirely dark. The low ceiling made it difficult to sort or shift items comfortably or safely. The desk was often understaffed and representatives on duty were consequently less than happy in their work. The atmosphere of cynicism and general mistrust of clients was pervasive. Oh, yeah, and the price was too high. Do yourselves a favor and remove me from your SPAMMING list. No emails. No phone calls. No text messages. Got it? Good. Bye!

ualtar o'regan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arlu Tejada  |  Overall Experience 
Rating:
4.0

It was definitely clean and I'm happy with the storage even though it's a long walk to the unit itself. The GM is great and is good at his job most of the employees seem great too. Security guy was also very kind and helpful. The girl behind the counter when I came to pick up my card was the only issue. She gave poor instructions and I had to return to her 3 times for assistance when she could've just gotten up and helped me the first time. Wasted mine and my movers time. Also the card system is a bit wonky, it requires multiple attempts which is fine once you know but is very disconcerting at first. Should be warned about this when receiving the card.

KYLE SHERWOOD  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

GONZALO HERRERA  |  Overall Experience 
Rating:
4.0

The only thing I could point out is that, taking care of things in the office is not always as quick as one would like. However, I cant really complain about the staff as it felt, at times, the office was short staffed.

Goncalo Brito  |  Overall Experience 
Rating:
3.0

Customer service need to be with a great attitude to the customers. No cold hearted and give more attention to a handicapped people . Thanks

clara granados  |  Overall Experience 
Rating:
5.0

Very secure storage, clean and they are very friendly staff, they help me when desperately need a place to store my stuff before I move to my new apartment. Thanks again

Tiotee Ribabiati  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie McDonald   |  First Impressions 
Rating:
1.0

Some helpful staff. Very poorly designed facility layout and elevator system. Did not respond to move out request and continued charging fees for 1 month until I had to call multiple times to get it resolved.

Rahul Prakash  |  Overall Experience 
Rating:
5.0

Staff was so helpful in making sure my storage needs were made before I left the facility.

TERESA CAROLLA  |  First Impressions 
Rating:
5.0

I haven’t have any problem with the stuff they very attentive

Pablo Chaparro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsey Selby  |  Online Move In 
Rating:
5.0

The gentleman who helped me get sign up was incredibly nice and helpful.

Robert Wool  |  First Impressions 
Rating:
5.0

I helped out a close friend relocate her business inventory into this location and can’t tell you how pleasant and friendly the staff was, Gino the general manager went far and beyond in helping me as I decided to get a storage unit for my business/hobby in automotive detailing and repair. He followed up with me to obtain a convenient specific unit one that would be convenient for me to come and go to pick up supplies. Very satisfied and I look forward doing business here at the Bryant street location.

Eva Rinenberg  |  First Impressions 
Rating:
3.0

Leak distroyed my things , min coverage was hard to get

Andrzej Machura  |  Overall Experience 
Rating:
5.0

Very helpful and attentive

HELEN RODRIGUEZ  |  First Impressions 
Rating:
2.0

I rented a small 5x7 for many years. When I would go sort through my things the blaring alarm would go off, the lights would turn off and when my credit card had an issue the manager was not considerate and removed the late fee even after many years of my patronage. The final straw was the recent rent increase, it motivated me to find an 8x10 for $92 elsewhere.

Alex Alvarenga  |  Overall Experience 
Rating:
2.0

My First Day there was awful no one showed me my unit I had to find it myself. It was on the lower level. The elevators wasn’t working had to use the stairs got lost in the lower level. Had to had to call for somebody to contact the U-Haul place and to let them know that I was stuck down on the lower level. It is not the place to go if you trying to store your stuff.

Jeremy Dyson  |  Overall Experience 
Rating:
2.0

It's just uncomfortable coming to the stores place in. There's a lot of people hanging out in front of the storges by your vehicles.

Ron Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgar De la Cruz  |  Overall Experience 
Rating:
5.0

The staff is incredible! Management is superb!

CECIL CAMPBELL  |  Overall Experience 
Rating:
4.0

Staff generally very friendly but often needed to explain multiple times what I needed help with as they were answering questions that I wasn't asking. For example - I forgot where I need to enter my code to disarm the system. Which one is it as I'm entering it next to the access door and that is not correct? Was met with the response of a map to where my unit number was. This has happened a few times on different subjects. Would suggest a scale for these ratings as well since I don't love my options on helpful and friendly are only yes and no. Very friendly, very nice, often not helpful or not without much effort on my side. GM is excellent and would still recommend this facility.

Natalya Staritskaya  |  Overall Experience 
Rating:
5.0

For last-minute needs, this guy makes things easier for me to sign me up with the storage when I need the most Thanks again for your service Tiotee R

Tiotee Ribabiati  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ADAM Hecko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony Caraway  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Rahul Prakash  |  Online Move In 
Rating:
1.0

When I spoke to the rep in the morning, I was promised that there would be a lock in the storage unit if I book the unit on the app. So I did, and when I got to the unit at 9pm with all my furniture and things there was no lock whatsoever. I called customer service asking to change the unit because it was too late to get a lock, however they mentioned there was nothing they could do. It was too late to buy a lock from anywhere. all in all it was not the kind of customer service I expect from a company like U-Haul. I ultimately found another customer by chance and bought a lock from them for $50. Poor experience would not recommend.

Gyan Suri  |  Online Move In 
Rating:
5.0

I had a fantastic experience with U-Haul's storage space service. Their facility was impeccably clean, and my belongings remained safe and undamaged throughout my usage. I'm very satisfied with their service.

Efren G Barrera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron Hardisty  |  First Impressions 
Rating:
1.0

It was so expensive. It looks cheap but they took a lot of my money

Muhammed Yavuz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Morris Siverand  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Noe CARRAS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vito Quaglia  |  Overall Experience 
Rating:
3.0

Customer service at the counter is slow at times. Otherwise I had everything I needed more often than not.

Jessie Fernandez  |  Overall Experience 
Rating:
3.0

I had to move furniture out of my storage unit in the lower level and carry it up the stairs because both elevators were out of order. That was very inconvenient.

Sierra Karr  |  Overall Experience 
Rating:
5.0

When moving out I dealt with Gene. The upcoming move was extremely stressful & we were not looking forward to it. Gene turned a bad situation into a positive one. We really appreciate him. You have a wonderful employee in Gene.

Ruth Jordan  |  Overall Experience 
Rating:
5.0

Love the mobile check out process - fast, simple, efficient.

Stephen Peary  |  Overall Experience 
Rating:
3.0

The lock on my unit was broken and replaced with somebody else’s lock. Overall the storage unit felt unsecured and unsafe.

Joe Payne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLIVER SJAHSAM  |  First Impressions 
Rating:
1.0

Nothing

Ron Williams  |  First Impressions 
Rating:
2.0

The experience I had with the person at the counter was not just unpleasant, but outright rude and disrespectful. I know how hard it is to find good staff for the coat. That said, I will not advise putting someone who has below average interpersonal communications skills in a customer facing role. The person did not have the cognitive functioning and critical thinking skills to answer simple questions and to support a smooth and friendly customer experience. They were even vindictive as when I asked for a unit near the elevator and door, they gave me a unit that was absolutely the farthest from the elevator door and up the stairs.

Christopher West  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

SETH FREY  |  Overall Experience 
Rating:
2.0

The one bright spot of this UHaul is the manager, Geno, who is always friendly and competent. Giving 2 stars instead of 1 because of his help, but he *really* needs to get some better people around him. Every other employee I've interacted with over my 3 years of storing things here has been rude, flippant, and unhelpful. I've seen employees yelling at other customers for not understanding instructions that were obviously not presented clearly. The employee putting away vehicles in the 4th floor parking lot on the afternoon of August 2, 2023 (white guy with facial hair) was driving extremely dangerously — flooring it up the ramp and skidding out, drifting cars into spots. He came very close to hitting my partner, who was on foot. Pretty much every time I've visited, the internet has been down in the building, leading to multi-hour-long wait times to get anything done. TWICE I reserved things at this location and showed up day-of to find that they had been given to someone else, causing havoc on an already stressful moving day.

Matthew Cooper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margaret Wilson  |  First Impressions 
Rating:
2.0

Stuck on the lower level no elevator access the elevator wasn’t working… very horrible first experience

Jeremy Dyson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bradley Schwab  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jess Williams  |  First Impressions 
Rating:
5.0

Rue helped me was extremely professional

Carl Lewis  |  First Impressions 
Rating:
5.0

This location has a friendly and helpful staff. I would store my things here again. Felt clean and secure. The only real complaints are that my rates went up a month or 2 after moving in so it felt like a bait and switch. And the app is terrible for booking a truck. Confusing things like it saying your bill is “past due” on the actual due date. Details matter, you know?

NIHIR SHAH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WAYNE BARBEE  |  First Impressions 
Rating:
5.0

Thank you so much for the safe and secure place to store my belongings. The management and staff were so helpful with every request. Impressed with the cleaniness. Drivers went fast in the upper parking lot on several occasions over the years.... and wish the access hours were longer. Thanks!!

Rina Kacchur  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elettra Meeks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE LEIVA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David Lee-Heidenreich  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ZAKIYA JEFFERY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben Harris  |  Overall Experience 
Rating:
5.0

Staff was amazing- thanks all.

DANIEL KEENER  |  Overall Experience 
Rating:
2.0

Unit had a water leak in ceiling, probably from sprinkler head, and items were seriously damaged- mold. Was told I have to make a claim on my homeowner's insurance. Not OK. Gino & Jasmine staff are great, though. Hours end too early on Sundays, the dollies/carts must be returned to office by 5 PM.

Sue Weaver  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Natalie Thorpe  |  First Impressions 
Rating:
5.0

Honestly, the storage facilities are good, but what made the experience excellente is the manager, Gene. He was incredibly helpful and always had the best attitude! Interacted with him multiple times throughout my contract, every interaction was excellent!!!

Nelson Estrada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Precious Hicks  |  First Impressions 
Rating:
5.0

Gabriela was awesome, she helped me to find the perfect storage unit for my needs and made sure I knew everything I needed to know! She deserves a raise 👍

Ian Marriott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda Moralez  |  Overall Experience 
Rating:
5.0

Gene Carr II was very helpful and assisted us in getting the right storage space. Thank you.

NATHAN DIKES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diane Bennett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Noe CARRAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sergio Casillas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Payton Broussard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joel ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth Lyon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lee barber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cameron Humphrey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHREYES SESHASAI  |  First Impressions 
Rating:
5.0

Excellent manager and very helpful staff.

chukwuderaa Dike  |  Overall Experience 
Rating:
5.0

They good, very helpful, very nice people and give good deal.

Lelei Vaoga  |  First Impressions 
Rating:
5.0

great location, and most importantly great staff , very helpful very patient and informative, I felt I was treated like a king in there, if it wasn't for financial difficulties I would have kept the storage unit

Malek Raach  |  Overall Experience 
Rating:
5.0

Great customer service

damond wilson  |  First Impressions 
Rating:
5.0

It was a good experience, Gene was a great Manager, the cleaning crew very friendly, but the other people at the front always, always mad, I don’t know, they’re just weird. Like they’re not happy with their job or their own life, a very bad energy, one of them (a chubby, kind of latina or something like that, black hair), even told me once: “if you bla bla bla I will kick you the fu?k out of here!!” Yes, she was mean, and ugly, I would be mad if I was ugly too, but is not my fault. And on top of that, the day laborers outside always watching anytime I came over to my unit, like pervs, staring through the window.

edwin leon  |  Overall Experience 
Rating:
5.0

Had a snafu with original unit. Young woman helping me and Gene, the king of composure and competence, rectified the situation during a crazy busy last day of the month. Someone was screaming at Gene as a result of their wrongdoing. Not sure how many people would have resisted the urge to beat that fool. Gene did and rebounded to right all the wrongs at the front desk.

Gregory Turner  |  First Impressions 
Rating:
5.0

The young brother I spoke to was very nice generous, a good role model for future employees for U-Haul. I love putting things in the storage at this facility.

Kulunda kennard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tara marlowe  |  First Impressions 
Rating:
5.0

You is rocking dude

emanuel hernandez Valenzuela  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNA STOKES  |  Overall Experience 
Rating:
5.0

I was treated with the utmost respect and professional behavior. I am very satisfied with the level of customer service that was provided to me. I will definitely recommend my friends to Potrero Center U Haul. 😊💯

Brenda Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dhana bay timberlake  |  Overall Experience 
Rating:
4.0

Could do with better instructions about entry or more people helping to explain what to do. It was fine once I knew what to do, but the first time in took me about 1 hour to work out how to enter and find my locker

Minna Iveson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN FINNERTY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Matias  |  Overall Experience 
Rating:
5.0

Great staff

cameron Humphrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ram Subramanian  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Amen Chow  |  Overall Experience 
Rating:
3.0

It was an extremely frustrating experience and took much longer than it needed to, to find a storage unit. For some reason the staff was reluctant to show me available units. So would only show me one at a time. Then I had to come back up and wait for the staff to be available to talk to me (it was a busy day) and then discuss another option. I don’t know why they wouldn’t just show me a few all at once. I also don’t know if I got the best unit for me, as they seemed reluctant to tell me what was available- so I don’t know if there were more available that I didn’t see.

Rachel Bobruff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EARL BARRON  |  Overall Experience 
Rating:
3.0

The building is a confusing maze and honestly is pretty impractical for larger moves. Moving out with a trailer instead of a truck meant having to take the carts to an elevator (which was often in use, adding extra tedium), downstairs, and out to the loading dock. The biggest issue I have is that when I originally reserved, it was for a smaller unit, not up any stairs, and $89/month. When I arrived with my U-Haul truck full of belongings, I was told that there was a glitch in the system and the unit I'd reserved was not available. I had already moved, so I had no other choice but to take a larger space, up a set of stairs, for $209/mo, which was outside of my budget and which I struggled to pay. The person who checked me in that day did not care about the bait-and-switch, but service is generally good here. Shout-out to Gino who is especially helpful and awesome! Total pro.

Alena Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Crystal Virgen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael New  |  Overall Experience 
Rating:
5.0

I would come back again

WILLIE LEWIS WHITFIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demario Carter  |  First Impressions 
Rating:
5.0

I rented here for many years. The property was always clean and secure, and the office staff was always very well organized and helpful, especially yesterday, when I moved out. Gino (spelling?) and the woman who checked me out were great and cheerful, even on a very stormy day on New Year's Eve. The team there runs a tight ship.

WILLIAM CLEMENS  |  Overall Experience 
Rating:
4.0

The staff were generally polite and professional. True only lacking is the unavailability of carts. Carrying boxes in a split storage was a challenge

NINO FAJARDO  |  First Impressions 
Rating:
2.0

I had a homeless crackhead threaten me once and the staff did nothing about it when I reported it. Also if I cancel my contract you should pro rate the last month.

Alex Reimers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco Contreras  |  First Impressions 
Rating:
3.0

Most employees were friendly and helpful. Some had an attitude. Wasn’t that big of a deal, but I noticed it. For instance the day I moved my things out of storage, I went to the counter to let them know and close my account. They did not inform me to make sure I return to the office so that they can do a walk through and make sure the unit is empty and clean. Or if they did, it was not clear to me because of their attitude. What happened was I packed up the truck, removed the truck and then drive out of their, thinking I had already informed them of my leave and was good to go. When I received an email stating I’m late on my storage payment, I was confused. Uhaul also notified my employer who I put down as an emergency contact, so that was embarrassing because he asked me what’s going on with Uhaul. I got on the phone to take care of it, expecting some more attitude and hassle. The woman who ultimately closed my account was surprisingly very helpful and courteous, reducing my fee to half which that was above and beyond my expectations and I absolutely appreciate that.

Kelsea Scarlett  |  Overall Experience 
Rating:
5.0

Gene. Thank you so much for helping me out with a very smooth process in getting my things stored! Your attitude and attention to detail is outstanding! You answered most of my questions even before I could ask! Have a great day

John Hackbarth  |  First Impressions 
Rating:
5.0

Manager Gene & his staff are outstanding. Thank you!

Jinin Kiem  |  Overall Experience 
Rating:
5.0

Great accommodations, easy to use, and friendly staff!

Rebeccah Edwin  |  First Impressions 
Rating:
5.0

The manager was very friendly and helpful. He made the day more ch less stressful than it could have been!

AMY ALLISON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

King Leung  |  Overall Experience 
Rating:
5.0

Excellent customer service provided, friendly and very knowledgeable staff. Perfect experience.

chukwuderaa Dike  |  First Impressions 
Rating:
2.0

Because my unit had no enclosed ceiling and was open, everything stored in it was covered with a thick layer of black dust.

RICK SCOTT  |  Overall Experience 
Rating:
4.0

Better management and availability of carts and dollys

Arpan Ghosh  |  Overall Experience 
Rating:
5.0

I appreciate the assistance that the clerks provided for my challenging move.

Mark Finnegan  |  Overall Experience 
Rating:
4.0

Design of the storage units could be better. The doors to units are too small.

JOSEPH MCKIM  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel Cotler  |  Overall Experience 
Rating:
5.0

Great customer service. Gene has always been a very professional and smart manager, he knows how to treat customers the right way, like managers are supposed to. The cleaning staff are aways working hard to keep this place clean, and i’ve seen through all these years how dirty some customers can be, but they make this place look like brand new, everyday. I’ve been a customer from this location for years, and i can not complain about anything at all, zero, nothing. The front desk always helpful and friendly, i personally believe this is the best location in town.

edwin leon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amiya Wilson  |  Overall Experience 
Rating:
2.0

There was a crowd of bystanders standing out front of the Uhaul location that I went to.Men who looked capable of moving my furniture but I felt they were too aggressive. They followed me into the store and looked over my shoulder into my purse. I got nothing that I paid for. After my key disappeared I abandoned my goals of moving into storage. I was approached by a gentleman claiming to be a locksmith who also asked me to go to the bank. The moving helpers that I hired ($205) were inadequate looking and I felt scammed. Let me know if you want pictures.

Cheri Noble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felix Javier  |  First Impressions 
Rating:
5.0

Gino was great: very professional, makes you feel welcome, and ensures you know all the details.

MICHAEL LOLLAR  |  First Impressions 
Rating:
5.0

Me encantó el lugar

norma argentina almazan sagustume  |  First Impressions 
Rating:
4.0

I very happy. Use the company.good attention, nice service. Exelen.person

Daniel Flores Vargas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yuhua yan  |  Overall Experience 
Rating:
5.0

Gene, the manager, is Superman! He knows everything that is going on in his huge facility. On my 1st visit I saw how hard everyone works to keep a very busy facility clean, efficient, organized. Gene runs a tight ship!

Jinin Kiem  |  First Impressions 
Rating:
5.0

If when you purchase a unit have the explain the rules such as

ALBERTO RAMOS  |  First Impressions 
Rating:
5.0

The clerk was very helpful and patient with handling my situation. I am very thankful for her assistance.

Mark Finnegan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amiya Wilson  |  First Impressions 
Rating:
3.0

Storage facility itself was pretty good, but the elevator is extremely slow and the location surrounding the storage space is riddled with trash and vagrants. Would recommend finding an alternative, but this one was OK...

nicola ferretti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greta Anderson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Justin McManus  |  Overall Experience 
Rating:
5.0

Treasure is a treasure! And thank you, Gene, for the courtesy lock, after I experienced so much frustration attempting to do an on-line move-in - It was smart customer service. I am glad I chose your location.

TAMARA POLLARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Woods  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Serrina Taylor  |  First Impressions 
Rating:
5.0

Our storage experience here couldn't have been better - definitely would recommend.

WILLIAM JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor constantino  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nikhil Polsani  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY HANNAWACKER  |  Overall Experience 
Rating:
5.0

The move in was overall seamless. The GM, Gene, was incredibly helpful and I am so appreciative of how much he individually helped certain aspects of my move-in experience.

Evan Barosay  |  First Impressions 
Rating:
5.0

Thank you to iGi and, Gino for EVERYTHING. Very professional, and king. Worked VERY hard time be sure I was taken care of, quickly.

Cecelia Walker  |  First Impressions 
Rating:
5.0

Gene is very kind and customer friendly

DANIEL GLIGOROV  |  Overall Experience 
Rating:
5.0

Gino was awesome. The facility is clean and well organized. Overall a great experience, no complaints.

Melody Nixon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICIA CHUSON  |  First Impressions 
Rating:
4.0

Clean and organized facility. The storage room has a pillar on the far side and sprinkler pipe in the middle, resulting in reduced space. This was not mentioned during sign in.

Ray Zhou  |  First Impressions 
Rating:
5.0

My move out was kindly and generously assisted by Gene. I did not realize that I needed to formally end the contract online with photos until after I was far away. Gene helped. Thank you!

paul rubin  |  Overall Experience 
Rating:
2.0

Good service and good place safe and clean I like the service

Kamal Alawdi  |  Overall Experience 
Rating:
3.0

Front desk staff need to be friendly

GERARDO PEREZ  |  Overall Experience 
Rating:
5.0

The staff is honestly great. My only suggestion is to please leave out more dollies for people to move their things after office hours.

JACOB FREEDMAN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexis Attah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY KERCH  |  Overall Experience 
Rating:
5.0

The facility is clean and I enjoy using it for storage

Kulunda kennard  |  First Impressions 
Rating:
4.0

Great location and facility - staff was cold and not very friendly.

Joshua Beckel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zaeem kitsos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

benny Jasper  |  Overall Experience 
Rating:
2.0

The whole day I was having problems with things showing up in the system and returning the truck.

KVAUGHN NISBETT  |  First Impressions 
Rating:
3.0

The area is hot and difficult to load and unload packages. There are only two places to park with no ramp only stairs. It was very difficult to move in. The access door doesn't work properly I have to swipe my card at least 3 times before the door opens. The staff wasn’t very friendly either. My storage door kept sending off the alarm and I told the clerk and he said that was normal but it's not! It was very embarrassing and scary! Other than that the location, prices and storage availability are very good.

ROSALYN WRIGHT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robin havens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUANE RAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES LABITAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaume Arahuet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Cooke  |  First Impressions 
Rating:
5.0

Gene is absolutely fantastic and made my moving process so much easier with his knowledge, kindness, and efficiency!

Derrick Ogola  |  Overall Experience 
Rating:
4.0

Excellent service

emmanuel Peninoy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Bradshaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tse Yi Chang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IVAN REINOSO  |  Overall Experience 
Rating:
4.0

Lots of challenges in the area but their team seems to deal with them well.

Marc De la motte  |  Overall Experience 
Rating:
5.0

Mr. Carr was extremely professional and helpful when assisting. Highly recommend this location!

Sean Iloenyosi  |  Overall Experience 
Rating:
5.0

Everything was great, good experience with the manager. I was offered a first month free over the phone for a storage unit then was told that was for something else but experience was good.

SHADI AZAR  |  First Impressions 
Rating:
5.0

The U-Haul storage facility on Bryant St. in SF was a huge upgrade from from my prior storage rental in SF The U-HAUL's facility's common areas were well lit; well maintained ;and kept very clean. I was also paying a lower rate - so a much better value. My prior storage facility allowed vagrants and people loitering at or near the facility - so there were safety issues in addition to fumes and dirt. I personally recommended U-HAUL storage to a number of people needing storage in San Francisco.

Richard Olney  |  Overall Experience 
Rating:
1.0

I lost my belongings rented van by Marcie Patton. It was a terrible experience at the register check in. I do not know where my property is.

David Lopez  |  First Impressions 
Rating:
1.0

Because I was late with my payment, I received a text from another client from UHaul asking me was I late and could I get down to the storage to pay my bill that they was charging her late fees for my unit and was going to kick us both out, I asked her what do my bill have to do with you, and what kind of people are we dealing with, I still have the text in my phone, my business was not hers, but I understand places only care about money and not people, things happen they had just changed my pay time and I was about to set up for auto pay , good luck.

Gloria Thornton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARITA HERNANDEZ  |  First Impressions 
Rating:
5.0

Gene Carr, the manager i believe is amazing. Helped me quickly while dealing with ither employees questions and the CC system being down.

LOGAN RITTER  |  First Impressions 
Rating:
4.0

Long waiting times, but extremely convenient and moderately priced

LANCE MASSERANT  |  First Impressions 
Rating:
5.0

The staff were great!! Very helpful and friendly. The manager was awesome he help me with the access card even do was after office hrs. I am very happy with their service. They are doing a great work

ROSIE MARROQUINSOSA  |  Overall Experience 
Rating:
5.0

Gino was very helpful and accommodating. It was an easy process reserving for storage space!!! Great experience!!!!

Ma Eloisa Mendoza  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hannah Curran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ty Greenberg  |  First Impressions 
Rating:
5.0

I had this unit for more than 8 years, and everytime I've needed help with anything, the staff here have been a delight to work with. Starting with helping me coordinate the shipment of the pods, renting a truck and renting the storage unit, to any subsequent time that I needed a truck or van to shuffle my things around, every transaction was easy and everyone was always friendly. The building and the unit were easy to access and felt secure, and a truck was available each time I needed to rent one. I've been so impressed, and I'm very happy with my experience. Keep up the good work!

HEIDI HISCHMANN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIEL STECKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSALINDA NAGAYO  |  Overall Experience 
Rating:
4.0

The only problem there is one employee who park His car in one of the loading areas in the facility … so it stay irked there all day long where supposed to costumers load and unload they trucks

Lucas Freire  |  Overall Experience 
Rating:
3.0

- van return process not intuitive: the drop-off instructions require access to the van, but they are displayed in the key box. I only saw the instructions after returning the key - elevators are unintuitive and a major bottleneck - it takes a long time to access the storage unit: there should be shorter routes - there should be more dollies and carts available for dropoff use. I was not able to get one on my first dropoff trip

Juan Ferrua  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony Persico  |  Overall Experience 
Rating:
5.0

Gene Carr the manager is a gem, he manages this location business over and beyond and treats customer with kindness

Lauren Roop  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory Beyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEVIN NAGATA  |  Overall Experience 
Rating:
5.0

All employees are nice and friendly

Ace Cabrera  |  First Impressions 
Rating:
1.0

Worst experience. Canceling my storage rental asap.

yelena lizynova  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MYEIKA LAMONTTE  |  First Impressions 
Rating:
2.0

We moved to Public Storage because of the neighborhood. Shady people hanging around your facility. Day laborer soliciting every time we access. Scary homeless outside and inside the facility.

Mark Henderson  |  Overall Experience 
Rating:
5.0

Our representative was friendly, knowledgeable, speedy and helpful. We had a great experience and would definitely recommend UHaul.

JENNIFER QUINDLEN  |  First Impressions 
Rating:
2.0

Super loud. Security made it painful to visit the locker. Alarm screeched over my head regularly even though I had checked in. Moved to antoher provider beacuse of these reasons.

Tom OConnell  |  Overall Experience 
Rating:
3.0

Rat and other rodent droppings with in storage unit itself - was not cleaned properly - disgusting

PATRICK THIEL  |  Overall Experience 
Rating:
2.0

Only because the storage where I need to store items due to a sudden move had used mats covered in rat fece's! Rat fece's we're everywhere I had to request a broom and dust pan and clean the entire area soooooo disgusting! I have clothes that I had hang on a rolling rack my concern is the rats don't get to the items also I working to make sure that I can relocate sooner then later it was a hazardous nasty mess Uhaul should have a scheduled exterminator with all the money Uhaul makes

Gwendolyn Woods  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yiuhung Chan  |  Overall Experience 
Rating:
3.0

The staff were very unfriendly IMO even when I tried to be friendly. It was like they were doing me a favor to propose any service. Ugh. The facility itself was nice and secure so I'd recommend it based on that but the hours and staff suck.

KATHERINE ALLEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mayro Garcia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHANIN MURPHY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colin Daniel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mykola klonov  |  Overall Experience 
Rating:
5.0

There is no light inside the unit which led to my partner being seriously injured when he slipped on a rat trap inside the unit when we were moving in. The staff was not helpful during that time and refused to extend our truck rental time even though we spent 2 hours in the emergency room before we could use the truck. Since then, however, the staff has been kind. The manager is very friendly and flexible. Although the facility is a little cumbersome to navigate, I was happy with the late hours of operation. Because every other encounter was excellent, I gave the excellent rating despite the harrowing events earlier in the year.

Kerri Nouriani  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS BOOTH  |  Overall Experience 
Rating:
5.0

I was in need for storage after the unexpected passing of my son. Most places were closed or difficult to reach. All of the representatives were helpful, knowledgeable and professional. Great price, location and access hours. It’s also very well lit and secure. I would recommend them to anyone in SF. Thank you !

LAURA DOUGLAS  |  First Impressions 
Rating:
5.0

Very helpful and easy to check in

Michael Medina  |  First Impressions 
Rating:
3.0

The process to get sign up was so tedious! The terminals to take my payment did not work at all and I had to run to get cash.

Christofer Cederberg  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

TRESSIA HOBEIKA   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROMEO ORTIZARAJAS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tess Elder  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Shant Tchatalbachian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Carlson  |  First Impressions 
Rating:
5.0

I was a bit flummoxed about actual size of spaces and the corresponding costs. was unable to look at an actual space for rent until signed and paid for. i think perhaps the space is on the more expensive end of the list for that size. However, quite fortunately, it also is very easy to access from the loading dock to the space. I guess i am getting what i am paying for even though i didnt (know to) ask for it.

Barbara hammes  |  First Impressions 
Rating:
5.0

Excellent service

Amen Chow  |  First Impressions 
Rating:
1.0

My pin code stoped working one hour after I got it my slip card didn't work at all because system was not working properly so I am stuck with my uhaul truck for another day on the Dolly's costing me an extra 60 dollars

Travis Perot  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elissa Eckman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damien Rigby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mae Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irene Saffell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eliane Ammoury  |  Overall Experience 
Rating:
1.0

I have never had to verify references before utilizing a U-Haul prior to my experience at this location, I was not happy with the staff at all and will not come back to this location.

Jonathon Kemp-Gary  |  Overall Experience 
Rating:
3.0

Key cards never work consistently. It took me two hours with card reader problems to simply move 1 box into my storage unit. I had to go back to the office 4 times to get my card checked. This was a 10 min task that took way too long and was super inconvenient to keep walking back to the office to understand why card won't work in reader. can't we go back to codes?

Maria Leone  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

TRESSIA HOBEIKA   |  First Impressions 
Rating:
5.0

Everybody was very nice and knowledgeable

sherry higgs blaylock  |  Overall Experience 
Rating:
5.0

The staff is always helpful and friendly and the building is always clean and secure

JOSEPH GEORGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

myreja serrant  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Philip Gilliam  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JORGE LIMA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashad Brooks  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timo Bechtoldt  |  Overall Experience 
Rating:
3.0

Yo estoy muy Satifecho con todos los trabajadores y especialmente con el General Manager Gene Carr 11 el es Muy amable el es una Persona muy profesional Dios los los Siga Bendiciendo Amen

Maria Estrada  |  First Impressions 
Rating:
5.0

I enjoy dealing with Gino and the entire staff.

Michael Spohn  |  Overall Experience 
Rating:
4.0

Please change my due date for payment for the 5th of every month I receive my retirement check at the end of every month so that'll give me time after pay the payment I tried to do it yesterday but they told me I paid and I should ask for a change today before I paid thank you have bless day. I was told by the staff at the front desk if I wanted to change the date I would have to make another payment yesterday I've already paid for 2 months in advance thank you be blessed

Mary Richard  |  First Impressions 
Rating:
1.0

Service staff was condescending and unhelpful. They seemed more concerned about theft prevention than provide us excellent customer service. We were upgrading our unit and the unit size we reserved online wasn’t available in reality. No apologies, no empathy, nothing. Your current process made it VERY difficult to transition to a larger unit. We ended up with a smaller size unit and did our best to make it fit our needs. You have us trapped as customers because you know it’s not easy for us to move our business elsewhere. The alarms in the building are at an ear damaging decibel and go off regularly. They are unbelievably loud. You should swap out the yellow buttons used to keep carts in their home location. Twice while moving our storage contents we clipped a yellow button and sent our valuables tumbling to the ground. The location is a huge maze and the staff didn’t do anything to help show us the easiest route from our old to new storage unit. Half way through our several hour move we identified a closer freight elevator and a much short route between our two points. It would have been nice for the staff to have provided that guidance and improved our experience. The pass card to access the building (which we have been using for years) denied us access into the storage floor and when I took it to the customer representative to find out why she told me our card wasn’t assigned to our unit and then proceeded to argue with me when I shared we’ve only had the one unit will ever at this U-haul location. She we a larger woman and very unpleasant to deal with. I tried to engage with her and be friendly and got nothing from her. Same with the gentleman who helped me. The sign about the large, recent investment in carts above the cart station on level two is tacky and should be taken down. Ensuring there are operational carts and moving tools is a cost of doing business. There were messages all over the building of what we can/can’t do and some with associates charges for braking any rule. It didn’t add to our experience in a positive way. The only positive point in our experience was a cleaning lady on the fourth floor who could see we were lost, stopped her work and proactively helped us. You need more people like her on staff. Our visit was on 10/22 from about 11 am - 3 pm.

TIM OLIVER  |  First Impressions 
Rating:
5.0

I was absolutely impressed with how patient management and staff were with me. Moving is always stressful, but all staff members went above and beyond the call of duty to ensure as pleasant expetience as possible. A thumbs up to Gene and his crew! Job well done!

Shaylyn Pope  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSALINDA NAGAYO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Mak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS DANIELS  |  Overall Experience 
Rating:
3.0

Friendly helpful staff, clean building but that elevator scared the crap out of me every time I had to use it, Why not unlock the stairs from all floors but the worst was the bait and switch, I reserved a unit that was to be $84 plus $7 insurance, got to the store and was told they did no have that unit any more would I like this other unit for $96 a month and $7 insurance, why reserve a unit if they just give it away. I only used the unit two months as $113 for that small unit was just to much.

Larry Williamson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shantel Mc Clendon  |  First Impressions 
Rating:
2.0

Dollies all stolen at one point, making it impossible to move belongings through the maze of units. Parking near units impossible. Rat poo in both units (I have given up one unit, but still share another unit with a friend for the time being.) Homeless people clearly living out of some units and camping out in the hallways. Staff generally friendly and professional though. I sympathize that their job is difficult under the conditions at this site.

Jenifer Wofford  |  Overall Experience 
Rating:
2.0

I went into the office several times for different interactions, and every time, the staff were unpleasant. It was as if everything I asked of them was an inconvenience. Certainly not good customer service.

Steven Noble  |  Overall Experience 
Rating:
5.0

Good job nice facility great stuff

GORDON LAVENTURIER  |  Overall Experience 
Rating:
4.0

The facility staff on duty is great and the manager Gino is very helpful and it shows that he has great experience in the storage/moving industry which reflects in the way he handles every single account. I had 2 units at this facility! Was disappointed by costumer service over the phone, but the in person service was outstanding. Thank you!

Aline Dazogbo  |  Overall Experience 
Rating:
2.0

Your staff was courteous and I felt back for the gal checking us in. We had a bait and switch pulled on us which was quite disconcerting. Not her fault. But I was told on the phone twice that I had reserved a 12 x 7 x 8 on the first floor and arrived to find it wasn't available. I ended up having to get a 2nd space because we couldn't lift the sofabed and some other heavy boxes up the stairs. I was quite disappointed and will now have to call daily to see if another opens up so I can have just one space and on a floor without steps. Will also have to hire movers to move everything once a space becomes available.

Clarie Mills  |  First Impressions 
Rating:
5.0

C

Mark Lachman  |  First Impressions 
Rating:
5.0

I had the experience to see other’s companies storage places and they were smelly and disgusting. U- haul meet all my needs . Communication with staff was so friendly and helpful also everything is clean and on point . Dolly carts everywhere so moving your stuff is soooooo easy . Overall I’m happy with my choice !

Oana Nela Alexandra Rasca  |  Online Move In 
Rating:
5.0

Kind and knowledgeable employees.

Roger Baillargeon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Allyson Bufano  |  Overall Experience 
Rating:
3.0

When I went to check-in, I was told the unit I reserved online was not available and that the system is known to have this issue of incorrectly letting customers reserve a unit that is not actually free. Luckily, another similar unit was available, but this could have been a significant concern if there was not another unit available. This should be fixed. Happy with the accessibility and cleanliness of the location. Providing carts and a free section to leave lightly used items was convenient. No lighting in my unit which made it hard to see in there from just the hallway lighting. But generally a good experience.

Audrey Fremier  |  Overall Experience 
Rating:
2.0

I am so disappointed with this storage place. I called multiple times to ask questions almost a week before my move-in date in order to get some clarification, and no one had any idea how to answer my questions. I was told conflicting things by different people. The website wouldn't let me check-in for a unit and get my one month free from renting a truck. Of course the storage people said there's nothing they can do, so we called 1-800-go-uhaul. The lady did it with us on the phone, and there was still no way to get the free month. She told us to reserve a new unit, pay for it, and present the receipt + truck confirmation at the location for a refund. Of course, the storage people later said they couldn't give me a refund and that I was told ''wrongful information.'' Unbelievable. In addition, because I had to make a new reservation in order to check-in online, I ended up getting a unit that was on top of another one. It took OVER 3 HOURS to take big pieces of furniture up those metal stairs, and my back was destroyed by the end of it. I had specified in the original reservation that I wanted one on the bottom. The map was also useless and it took us over 30mins to even locate the storage unit in the first place. The location is in a terrible area and we had people try to take our stuff, as well as tailgate into the facility after we unlocked the door. I am extremely angry and disappointed, and would not recommend this place to anyone. I can't wait to get my stuff out of there.

ISABELLA MANHAES RAFAEL  |  Online Move In 
Rating:
1.0

I don’t think you could train your office staff to be ruder.

Brian Lang  |  Online Move In 
Rating:
4.0

My only difficulty was a roof leak that caused no damage to my belongings last year during a rainstorm. I was impressed by how quickly your employees handled this problem.

ailce woodward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yang sun  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexis Attah  |  Overall Experience 
Rating:
4.0

The staff at this location are helpful and kind. The facility is well maintained, clean and safe. Would recommend.

Michaela Lusteg  |  Online Move In 
Rating:
5.0

Staff at the Bryant Street, SF facility are kind, knowledgeable, friendly and helpful to a person. I particularly enjoyed my interaction with Cindy Hernandez. Ms. Hernandez was beyond helpful and is a joyful spirit.

Stephen Peary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor constantino  |  First Impressions 
Rating:
1.0

Person at the counter was super rude and abrupt. She did however seem to enjoy conversing with her co-workers.

Abel Barrera  |  First Impressions 
Rating:
5.0

My units door was ajar and the locking mechanism appeared to have been bent to the point the door was coming off the track- but the manager is going to fix it — i found then extremely helpful because I was moving and my car was over weight so I was easily able to unload the excess weight and make my deadlines to get back on the road safely - I’m very grateful for their courteous help STAFF IS EXCELLENT

Olivia Hart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony Fung  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shandra Magee  |  Overall Experience 
Rating:
4.0

Everything was great, except that my storage unit was very dark and I had to use flashlights. Other than that, can highly recommend

Anh-Thy Le  |  Overall Experience 
Rating:
1.0

The lack of understanding of the IT systems is ridiculous. We were coming from out of town and were going to arrive after hours and was told that we could not do online check in of our existing reservation, that we either had to check in in person or cancel our reservation and select a “rent now” unit. After 2 hours of frantically trying to rent another unit that the manager said was going to be available, we saw in the footnotes that you CAN check in online. All that stress for nothing. Once we got there after hours, it was very unclear the process for which to access the building using the arm/disarm and unlock gate. Luckily Gene picked up the phone to help us get in, otherwise we would’ve been screwed. Please train your staff on the self serve IT capabilities and make it clearer how to use the code to check in.

Colin Duffy  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TREASURE ROGERS  |  Overall Experience 
Rating:
2.0

I booked a reservation weeks in advance only to be told the day of that there was a glitch in the system and a room wasn’t actually reserved. We drove from Washington to California and had to do an online reservation with the storage unit and it delayed our move in by 2 hours

Carla Rodriguez  |  Online Move In 
Rating:
3.0

My reservation mentioned a price of $84.95 for a 10' x 7' x 4' Locker but was told when I checked in that the cost was actually $114.95. I showed the email confirmation showing the size and price I was expected to get but it was not honored even with that proof. I had to get a smaller unit to be able to stay within my budget. My concern is what's the point to make a reservation if you don't get the price you expect to pay. The manager was able to give me the last month free for the inconvenience but I'm still disappointed that my reservation was not honored.

cecilia vivaldi  |  First Impressions 
Rating:
5.0

Muy amable la senorita que me atendio bien nice

Mayro Garcia  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JEREMY HOUGH  |  Overall Experience 
Rating:
3.0

More accessible hours with security on site. More available carts. Employees with more patience and positivity interactions.

ERVIN OROZCO  |  Overall Experience 
Rating:
5.0

Very courteous, professional, helpful and friendly staff and manager. We were in a bind and needed a van and storage unit on very short notice. They made it easy.

bernard wolfson  |  Overall Experience 
Rating:
3.0

Bad part of town and hard to get a parking spot close enough to bring your items. Rates increases once I was already using the unit.

Savannah Estes  |  Overall Experience 
Rating:
4.0

The main bad part was that the uhaul mobile smartphone experience doesn’t work. I tried to set up auto pay multiple times and it wouldn’t let me so I had to pay each month manually. Also, when I got the moving van to check my stuff out, the mobile login didn’t say I you were going to call the secondary contact right then and there, so that was annoying as I didn’t have someone at that exact moment ready. Otherwise everything else was good as far as physical experience.

Joseph Stelnicki  |  Overall Experience 
Rating:
4.0

The service I received in person was always great. Well-staffed and waiting times low. Everyone very patient, friendly and helpful. The facility felt very secure. Card replacement when I lost it was a breeze, when I expected it to be a lot more complicated. My only complaint is that over the years everything in my unit began to smell like mouse or rat pee. You can barely wash that scent off from plastics try as you may. Ugh. Oh well, probably comes with the territory.

MASHA ROTFELD  |  Overall Experience 
Rating:
2.0

I was looking for a storage unit for several weeks. The website does not make clear what is available- the “Reserve” feature lets you reserve units that aren’t available. The storage manager advised me to call in and speak to her to check what was available but whenever I called nobody would let me speak to her she is always “unavailable”. Everyone that works here seems miserable, they sigh and roll their eyes when you try and ask for help. It wasn’t clear that my lock would be in the locker I waited in line for nothing. By signing up online I couldn’t add a storage unit to my existing contract, I now have two separate contracts. The moving carts they used to have at this location are gone, they claim they are available at the front desk but when you go and ask they say there are none.

Devin Johnstone  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Martha Carillo  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PADRAIC BRENNAN  |  Overall Experience 
Rating:
4.0

After getting so frustrated with other storage facilities trying to rent a unit you were the answer to all my problems.

Leticia Gonzalez  |  Online Move In 
Rating:
1.0

I called ahead while I was on my way to the facility to get started with whatever info would be needed to check in efficiently. I asked where to park to unload things and the staff member on the phone said to park in the loading dock. I told him that my movers were going to park there and start unloading the van. He said okay and told me he couldn’t take any of my info regarding emergency contact/additional contacts over the phone. When I arrived, I had to wait in line for 45 minutes because there was only one employee. My movers unloaded the entire truck in the van. Then I was told my unit would be on the 4th floor so they had to drive up to the 4th floor and unload up there. I couldn’t find it and asked for help because the map was very unclear. No one helped me initially. I had to go find someone else and they couldn’t find my unit. When i found it, it had someone’s name written on it so it was unclear if it was mine. Then my key card didn’t work so I almost got locked in the elevator. The unit I had was the dimensions described but the 10 feet goes to the ceiling instead of wide, so it was not helpful at all and I couldn’t fit enough in it because no one can stack things 10 feet safely. I ended up having to pay my moved for an extra 1.5 hours due to the lack of service and the employee telling me it was okay for the movers to unload things on the first floor, only to tell us it needed to be reloaded and unloaded again on the 4th floor. I wasted so much money and I’m VERY upset. There was no manager available to assist with my issue. I would not recommend this facility to anyone.

Elise Aasen  |  First Impressions 
Rating:
4.0

Annoying layout, my locker was far in the back and took forever to move the stuff Why are there no luggage carts to make moving multiple boxes fast?? Sliding doors close so fast it makes it hard to bring stuff in, annoying to swipe constantly. Had to put down and pick up extra as a result moveable stairs are really steep and opening at top is too narrow, more narrow than the opening of my locker Random slope in the floor at one point made my car run into the wall

Ethan Payne  |  First Impressions 
Rating:
4.0

The dock was tricky on the day I moved out although it was fine on the move-in. The gate quickly shut between the time I pressed the "open" button and had hopped into the truck ready to back it up. I had to ask one of the employees to stand by. I saw this happen to another customer.

Reiri Sono  |  Overall Experience 
Rating:
4.0

There was a young lady who was helping me her name was Kiki I believe. I thought she was absolutely fantastic. She went well beyond what I imagine her job description was in helping me. I asked her how long she's been working there she said only a few months. If I were her boss I gave her a raise

Michael Rogers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Peter Mak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JOHNSON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ALLAN MARTUCCI  |  Overall Experience 
Rating:
1.0

Rude staff

James Snyder  |  Overall Experience 
Rating:
4.0

When I was moving in CC helped me a lot. It would have been much harder without her. So many thanks to her!

Caue de Castro Dobbin  |  First Impressions 
Rating:
5.0

Awesome

Loc Phung  |  First Impressions 
Rating:
4.0

You literally NEED to order more rolling carts. It is unacceptable to have one for a three story facility. I will be contacting management about this.

Jacob Landry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiffany Xia  |  Overall Experience 
Rating:
3.0

The storage facility was great for money. The staff was kind and helpful with what was in their control. Cons There were no carts available to move our stuff because the staff said it was stolen. We had to carry several heavy boxes to the car. They need to put sensors on the carts. There were a bunch of rat droppings in the unit. Pretty gross.

Vanessa Wojciechowski  |  Overall Experience 
Rating:
5.0

The staff was great and very professional . The Dvice and care I received made everything much easier

Dominic Ruiz  |  Overall Experience 
Rating:
3.0

Sometimes the staff had an attitude but overall a great place

Nautyca Patterson  |  Overall Experience 
Rating:
3.0

There was only only cart available for the whole facility. Staff didn’t care. Would have to wait your turn for the one and only cart. I finally moved my stuff out of there. The guys that checked in the rentals were great. The front desk staff. Not so great.

Eric Ortiz  |  Overall Experience 
Rating:
5.0

Needed unit earlier. Staff was helpful in arranging it. Had some access issues. Staff immediately resolved it with smile on their face. Makes moving easier when customer service is great!!! Thank you.

Sanjay Chachad  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lada Erlec  |  Overall Experience 
Rating:
5.0

I scheduled everything last minute and only had a few things to move in and the lady at the front desk helped me efficiently and made the process simple. Nice workers all around the complex too!

Dominic Ruggiero  |  First Impressions 
Rating:
5.0

Team was great and assisted me with all I needed.

Julio Hernandez-Duran  |  First Impressions 
Rating:
5.0

Gene is a thoughtful and knowledgeable manager. He is a great leader and it is reflected in his team. I experienced courteous service and helpful staff. There were challenges with equipment which were out of their control and they managed those challenges well.

SANDRA SKOVER  |  Overall Experience 
Rating:
4.0

I wish access times were 24 hours. Sometimes you just don't want to bother with people and just go and handle your storage and be in peace without all the traffic. But I don't even know why you asked me for my comment cuz it's not going to get fulfilled and 10:00 it's too early not to be able to go to your storage

gladys Johnson  |  First Impressions 
Rating:
5.0

The facility is very clean and the staff is always helpful and friendly. It's a great spot!

Melissa Lugo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sperry martling  |  Overall Experience 
Rating:
1.0

Items were damaged due to rat feces.

Thomas Comer  |  Overall Experience 
Rating:
5.0

The customer service representative (Danita, I believe) was extremely proficient at the tasks involved! So much so, that I felt compelled to thank her immediately.

Todd Gilbert  |  First Impressions 
Rating:
4.0

When i comes there, i cannot find a good case for myself so i have to rent two locker which is fine. Hopefully there would be more options available

JIACHENG XU  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald Nelson  |  Overall Experience 
Rating:
1.0

Pienso que cuando una persona necesita guardar un producto muy grande como en nuestro caso un sofá, la empresa nos ignoró al enseñarle lo que queríamos guardar, nos dieron un store a doble altura, lo que hizo que tuviéramos que pasarlo muy mal para subirlo y lo vamos a tener que pasar muy mal para bajarlo.FATAL EL SERVICIO. No volveremos a usar estas instalaciones

MARTA ROMANMORENO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

liliana gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Burleson  |  Overall Experience 
Rating:
1.0

El website no permitia pagar antes de la fecha de pago ni el dia de pago solo hasta el siguiente dia de la fecha de pago. Y si lo olvidabas te cargan $20 de fee sin piedad

Gilmar Juarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gustavo Torres  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RYAN Calbay  |  Overall Experience 
Rating:
5.0

After at least five years of trusting my gear with UHaul Storage in my experience the facility was always clean and run efficiently by customer service who were not only friendly but also showed genuine concern for my belongings. Management, and namely Gene Carr, were very helpful during my recent move. I recommend UHaul San Francisco for your storage needs! Thanks UHaul! -Jeff MacArthur

JEFFREY MACARTHUR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shriyam Rai  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Bentley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Li  |  Overall Experience 
Rating:
5.0

The Manager was the Best I’ve ever experienced, he was so easygoing and friendly. He was very knowledgeable and helpful. I’ve been to many stores but this was the Best. Staff were very friendly. I’ll recommend this Store to all my Family and Friends!!!!!

VICTORIA ARMOND  |  Overall Experience 
Rating:
4.0

Only one issue. I was disappointed U-Haul wouldn’t prorate my last partial month, but instead charged for the full month.

Mark Cohen  |  Overall Experience 
Rating:
4.0

The staff was great and very helpful. I was given a map with directions to the unit. The unit was clean like brand new

Dominic Ruiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

isabel garcia  |  First Impressions 
Rating:
2.0

The unit I reserved was not available. The staff was friendly but not helpful in resolving this issue. No help or compensation was made to accommodate the error on Uhaul’s end.

Audrey Fremier  |  First Impressions 
Rating:
4.0

Staff was great!

Valiree Thomlinson  |  Online Move In 
Rating:
5.0

The site manager, Gene Carr II, is absolutely fantastic. Incredibly friendly, knowledgeable, and wanted to figure out a way to make things work for me. Great guy, would come back just because of him!

Nelson Estrada  |  First Impressions 
Rating:
3.0

They failed to have the Unit size I had expected to rent, so required to rent an additional unit at another company across town, thus I incurred additional expense and GREAT inconvenience. I did not appreciate being lied to an/or mislead as I did call to confirm several days ahead. As a result I could not say it was a stellar experience. On such sort notice (upon arriving at the facility) I was pretty much at the mercy of the situation. Last time I will EVER use your storage company. Bait and switch is totally unacceptable under any circumstances period! As for your STUPID policy of not being able to update and/or correct comments, is even more reason to give an unsatisfactory review!

Donald Nelson  |  First Impressions 
Rating:
4.0

The girl who help me was very helpful and professional undertook my need and took the time to work with me excellent service , thank you,

Cecilia Krikau  |  First Impressions 
Rating:
5.0

I'm happy!

Veronica Patterson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jibben Hillen  |  Overall Experience 
Rating:
4.0

The clerk was helpful and efficient working in a timely manner and getting important tasks done, I can see she is an asset to the company. Only thing is she was impatient and rude. Also, her and her coworker were talking loudly to each other.

Yannee Buorn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN RAYNER  |  Overall Experience 
Rating:
4.0

At this particular location it would be helpful if an instructional handout was given that gave step by step instructions about accessing the facility. In particular, it would be helpful to know that the elevator Close Door button must be held until the door fully closes, then you must swipe your card and then hit your floor button. Other than that this facility was far easier to access than I could have hoped for.

Karolyn White  |  Overall Experience 
Rating:
5.0

My only issue was inside my unit it was very dark and i had trouble seeing.

Gordon Eberhardt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIana Linares  |  First Impressions 
Rating:
5.0

The manger was very helpful and understanding which she went out of her way to help me after l had a stroke.and was best to move out after 5years

christopher Talone  |  Overall Experience 
Rating:
3.0

The 1 freight elevator available to me on the 3rd floor broke down. An employee came and found me after I called the office to notify them the elevator wasn’t working. It was only at that time they told me the elevator was in fact broken. A u-haul employee quickly came to find me. He was great - explained and showed me what to do next. I ended up having to carry all my stuff up to the 4th floor to exit the building. There is no access out with you things off the 3rd floor. I was told the elevator could be out of use for hours and they notified the “offsite” technician. Fast forward an hour or two I learn on my own that the elevator had been repaired. But no one told me and they knew Of my situation. Turns out I spent 90 minutes lugging mattresses, furniture and boxes one by one upstairs when I could use the elevator. Not ok.

Gary nueman  |  Overall Experience 
Rating:
3.0

There were not enough storage carts for moving, the arm/disarm instructions in the email were not relevant to the actual physical site.

Philip Campbell  |  Online Move In 
Rating:
4.0

The staff was nice especially Eric and the employee who helped me check out my rental. The staff seemed to have a lot of system issues whiched delayed getting my storage unit but overall the staff was warm and friendly.

maria hall  |  First Impressions 
Rating:
5.0

Had a nice experience overall, for over 2 years I used the facility. Keep it up, guys!

Billy Muhando  |  Overall Experience 
Rating:
5.0

One of the women at the registers was pretty unfriendly. Seemed irritated when I didn’t know how to check in. The rest of the team was extremely helpful. A couple guys saw me struggling with a heavy box in my car and helped me load it on to the cart. Really appreciated that!

Kris Takata  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

MICHAEL NAGEL  |  Overall Experience 
Rating:
4.0

I would give Gene 5 stars all around!

Samantha Spada  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Romero  |  Overall Experience 
Rating:
5.0

Our agent at the reception desk was exceptional - friendly, professional, helpful and well-informed.

Mark Cohen  |  First Impressions 
Rating:
1.0

I would never recommend this location to anyone. The staff were rude and unhelpful. When I first rented my unit, the staff member who recommended my size was completely off which required me to last minute rent an extra storage unit, raising my cost far above competitors. Management was impossible to get in touch with and was so unprofessional in their communication that a Uhaul representative was concerned. The representative sent notices for management to return my calls and they never did. My move out was disorganized and never logged in the system, requiring my hired movers to stay late and charge me extra. All of these issues were attempted to be resolved before leaving this feedback. A horrible experience from beginning to end.

Caroline Read  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian Aguinaldo  |  Overall Experience 
Rating:
5.0

Danita was so kind and compassionate and clear as to how the move out works. I would go back to this UHaul for sure!

Diyana Dobberteen  |  Overall Experience 
Rating:
2.0

The associate Gloria was rude. Also when I asked her if I could upgrade to a larger unit she said no because none were available. I showed her that the website said one was available and she said no the website is wrong. I ended up booking a second unit and checking in through the website with no issues. She didn’t bother to check the computer - she just kept telling me the website is wrong and there is no units available.

Christopher Galang  |  Online Move In 
Rating:
3.0

There’s only one elevator so try not to move stuff in on weekends. It took far longer than it should and cost me to return my van rental because the slowness of the elevator took hours from. You can only access until 10pm which it says 24/7 access. Perhaps I misread but other than that, it seems clean and safe to be able to store items if you loving or so.

Gerardo Nevarez  |  First Impressions 
Rating:
1.0

Highly disappointed with UHaul Storage at 1525 Bryant st. San Francisco. We made the reservation for 5x10x8 storage one month prior the date. But when we came with the loaded truck we have been told that the size is not available and UHaul Storage can give us bigger storage for bigger price. We accepted the bigger size and asked to honor the price of the reservation. But we were told that they can't do it and that we are not reasonable by asking such things. ?!!! We called the corporate Uhaul customer support and they were absolutely useless because they have no decision making power. Since we were put on the spot we had no options to choose other alternatives, so we accepted the bigger storage with bigger price after an hour of argument with the manager Gene Carr III. It is crucial to fulfill the reservation, because moving process is very stressful. The reservation means that Uhaul gives us a Promise that when we come we get it for 100% in the way it was promised. Uhaul broke the promise and the value of the brand. I am asking to fix your reservation system. If for some uncontrolled reason Uhaul can't fulfill the promise, then Uhaul has to notify the client immediately, so the client would get a chance to look for he alternatives. The Uhaul customer service representative told us that the price of the reservation can be honored. Please adjust the price according to our reservation.

Pavel Seliverstov  |  First Impressions 
Rating:
5.0

Gm has been extremely helpful and great customer service. The buildpt is clean

Vincent Favale  |  Overall Experience 
Rating:
1.0

Completing the application process without prior knowledge of needing two people available for confirmation was cumbersome. That information should be gathered online beforehand. Only having one elevator particularly is unconscionable giving the terrible time I and many other had during move in. I also wasn't informed that I had to go up a flight of stairs to move things into my rental until. Limited load in docks and poor communication about how to access.

Moises Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

corazon yumul  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Lamke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hussein Safa  |  Overall Experience 
Rating:
1.0

This place is a joke and I will recommend friends to always look elsewhere. Move out experience was as traumatic as moving in. My couch is ruined because a rodent clearly are through it. Car was broken into and front desk lady couldn’t have cared less. Manager was kind enough to help police with videos so appreciative of that but will not ever come back to a Uhaul after the horrible move in experience 3 months ago and frustrating experience moving out. Will expect full insurance on my couch.

Savannah Hillis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jibben Hillen  |  First Impressions 
Rating:
2.0

Eight years with this place and it was filled with caps locked filled emails threatening to gouge me out of more money for being late on rent but all along I always paid the same day. The 22nd. They refused to take note of that. Ever. No matter how many emails or phone calls, same pointed emails *ALL LIKE THIS* as if they were yelling at me. The when you sign up for autopay they take it out whenever they want. No set date. Then the pandemic. Struggling to make ends meet and hit with yet another email and price gouge. Good riddance U-Haul. And good luck. Never again.

ALEX BLEVINS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andre Borba  |  First Impressions 
Rating:
3.0

Nice and helpful U-Haul workers. I would appreciated to have the map of the location of my room before I arrived.

Anna-Tove Braanemark  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jean Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fabiola benmabides banda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Romero  |  First Impressions 
Rating:
5.0

The staff was very pleasant and went above and beyond to try and help and accommodate me. I was having an beyond awful couple of days and unfortunately I was very unpleasant and rude to them.., and they all maintained their professionalism and still bent over backwards to help out the customer! Thank you and I truly apologize for my behavior!

Shauna Dillenbeck  |  First Impressions 
Rating:
1.0

Los empleados deberían ser más amigables y profesionales. Muy mala actitud y mal servicio....

Raul Venegas Pacheco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Lamke  |  First Impressions 
Rating:
5.0

Danita was extremely helpful in closing my storage unit. I would recommend uhaul and Danita Williams to anyone.

JUSTUS MACDONALD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Eisley  |  Overall Experience 
Rating:
4.0

Although the facilities were overall very clean, as I noted to the staff, there was rust residue from a large leak that came in from the back of my unit. I imagine either from an adjoining unit or rain from the roof, possibly. If any toxic or harmful materials are found to have been present, please let me know. I am still inspecting my stored items for damage, but have not as yet found anything.

Stephen Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Flavia Rogers  |  Overall Experience 
Rating:
5.0

Thank you Gene & Staff!

Melinda Murray  |  Overall Experience 
Rating:
5.0

It was almost a closing time and they still helped me out to close the account with big smile!:) Thank you everyone at uhaul!

Shinjung Kim  |  Overall Experience 
Rating:
5.0

Special recognition to the staff at U-Haul Bryant Street San Francisco for always being helpful knowledgeable solution oriented and thank you so much for great communication! GINO, the general manager as well as Eileen and new team member Eric were delightful to work with, I appreciate them all. Thanks Uhaul!

Melinda Murray  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROGER AGEN  |  Overall Experience 
Rating:
4.0

The service agent in Eureka was new and needs more training. He was friendly but had to keep asking for help. It took us 35-40 minutes to pickup truck and supplies we had ordered via your website

Bruce Smith  |  First Impressions 
Rating:
4.0

Hi

Anjali Ganpule  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emrah Yildiz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lindy Chapman  |  Overall Experience 
Rating:
3.0

Staff are not helpful. Facilities are okay.

Goldy Ho  |  Overall Experience 
Rating:
1.0

This facility has everything that you want in a storege but the staff are some of the nastiest getto ppl. Rude and trashy, stay away from this uhaul!! Warning ⚠️

THOMAS ARBALLO  |  Overall Experience 
Rating:
5.0

Manager Gene was very helpful, clear, and made my experience with the facility very pleasant and with less stress on my end. Thanks!

Mario Venegas  |  First Impressions 
Rating:
5.0

Great customer service

elisa porras  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Oriordan  |  Overall Experience 
Rating:
5.0

Really liked the security features and space. Loading and unloading was made easy by loading dock near elevators.

GABRIEL ESPINOZA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Nakamoto  |  Overall Experience 
Rating:
1.0

Possibly a worse experience than getting my license at a DMV - and that's saying ALOT! Here's a thought - allow for the emergency contacts to be completed BEFORE you arrive because it will take another 1 hour just to fill in 3 data points at the store. I provided the emergency contact and number up to 15 times before i was allowed to proceed. Staff was terrible. Terrible experience.

EJiroghene Ovie Ogodo  |  First Impressions 
Rating:
4.0

The light timers were irritating. A couple of times when I needed to be there a little longer, the lights kept going off. I needed to go down the ladder to re-activate with my "motion" to re-light. I wish there was a manual over-ride... Maybe an automatic lighting when I check in... Other than that, it was the best storage in my exp'ce. Thank you.

shancha lei  |  Overall Experience 
Rating:
5.0

Terrific experience and very friendly and helpful staff. Gene is kind and considerate (we are older) and made us feel at ease. Thanks!

Andrew Weir  |  First Impressions 
Rating:
4.0

Efficient and friendly staff. Convenient location. Only wish i didnt have to open a new contract and verify contacts each time i rent a truck or a new storage space. A membership or loyalty package based on points would be awesome!! Points earn you perks, benefits, discounts etc. Incl van rental, pod storage, free boxes, credit towards hiring labor etc. App needs work. Logs me out each time i start a new task or reservation. What a Pain! Need to expand loading dock. Improve exit path for trucks and cars. Maybe an outdoor kiosk where you can reserve your ubox etc. Thanks!!!

Christine Ogu  |  First Impressions 
Rating:
3.0

Great experience, except that the locker I reserved online wasn't available due to a "system error". Luckily another locker was available, but at a higher rate. Staff was very helpful!

Timo Bechtoldt  |  First Impressions 
Rating:
1.0

I had a review written here, but get "There was an error submitting your review" when I try to submit it. Please contact me for my review if you are truly interested in what your customers have to say. This comment is much shorter than my review, let's see if I can submit this instead.

Michael Edwards  |  Overall Experience 
Rating:
1.0

I received some of the worst customer support and service that I’ve ever experienced as a consumer. I reached out to gene carr a countless amount of times to address issues and he never stepped up to the plate. Horrible service and experience which all started with the bait and switch pricing on day 1. Who do you have running this place?

spencer vaccaro  |  Overall Experience 
Rating:
2.0

I booked this storage unit a month in advance & when I got there heard that the units were overbooked & I got the last one in the place. Online this unit was listed as a unit for a one bedroom place & it was a glorified closet. I got one of the units that was not even full size & it had mouse traps in it & a pipe straight through the middle. There were no other units so it was either I get that one or I leave my stuff on the street. I was able to fit half of what I anticipated. Nowhere near the size for a one bedroom place. Definitely did not get what I paid for.

Connor Eschrich  |  Overall Experience 
Rating:
5.0

Uhaul is my go to company for all my moving needs and the servive I receive is always top-notch. The 15th street storage facility is so convenient, across from post office and easy parking. Gene was especially helpful, always available, and always made me feel welcome. All staff were diligent in following all COVID precautions and mandates. I only needed short term storage and it was so easy to cancel. Thank you for great customer service and experience. I highly recommend Uhaul and the storage facility at 15th street.

Mariejie Arguelles  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ashwin Malynur  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Iannacci  |  Overall Experience 
Rating:
5.0

When I first moved it was was one of the worse experiences I have ever had dealing with a business . The manager was a liar and could never be found . Gene , I believe is the name of the new manager . He and his staff are great they manage a lot of chaos in a perfessional and courteous manner . Truly a great place now !

Christopher Wilkinson  |  Overall Experience 
Rating:
2.0

The whole move in process was super confusing and crowded. I needed to put the truck in the same line as car returns and then back it into a space causing all kinds of confusion. Then I couldn’t get it out of there for 30 mins after I was done due to a giant return line. The arrow says to go one direction but I had to reverse out where the line was. My unit also has a giant structural support inside it taking up a huge amount of space - I don’t know if the second load of stuff I take there will even fit inside!!

Michael Edwards  |  First Impressions 
Rating:
4.0

My only complaint so far is that when I pulled into the equipment return bay to park, I was approached by a man in work clothes whom stated that he would park my truck for me and asked if I would need help unloading my truck. I assumed that he worked for Uhaul and agreed to his help, assuming that if he worked for Uhaul, I could add any charges for his help to my bill. I had assumed that if he did not work for Uhaul, that they would not have allowed for him to be on their property soliciting me. Even the manager knew he was there as he followed us on my tour and moved my truck to the garage area. The manager did not say a word. Mid way through unloading my truck, the man asked me how much I would be willing to pay him in cash for his help. I was shocked to find out that he did not work for Uhaul and was upset that he required cash payment since I did not have much cash on me. The man was super nice and helpful, but I felt very deceived and upset that the company allowed this to happen on their property right under their noses with no warning to me.

LAURA Benavente  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy Tan  |  First Impressions 
Rating:
5.0

I was nervous about using a storage unit during Covid. But, I had a very smooth experience.

Jessica Schlegel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole Nakamoto  |  First Impressions 
Rating:
5.0

I found everyone working here from outside to in the reception/office very helpful and professional! This was the first I have used any storage unit and found it very easy. Thank you

Carole Evans  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cherish Ford  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Carla Ruiz rauda  |  First Impressions 
Rating:
1.0

I reserved space online several weeks in advance. Upon arrival to confirm my space I was told "there was a glitch in the system, that space is not available anymore, we have a smaller unit for you and that's the best we can do." I'm glad I came to confirm my reservation two days before moving my stuff into it....otherwise all of my belongings would have been stuck overnight in a Uhaul truck on the streets of San Francisco. Needless to say, my things wouldn't fit in the smaller unit, therefore I had no other choice but to take my business elsewhere. I've moved several times in the last 3 years, and every move I used Uhaul. This is the last time I will ever conduct business with your company. I have made it a point to tell this to post my experience on social media as well as leave you a horrible review on Google and Yelp. Good luck with your business model of price gouging and not honoring your reservations.

Eric Henderson  |  Overall Experience 
Rating:
4.0

Its very hard to get through a representative by phone ..long wait ..

THIEN NGUYEN  |  First Impressions 
Rating:
3.0

I had a reservation a few days ago. However, the staff told me that there was no more storage that I reserved on the day of the move-in. It messed up my plan. The good thing is the staff offered me that first month free.

Yifan Zhang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Fato  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Stelnicki  |  First Impressions 
Rating:
1.0

I went in with a reservation, and was told they don’t honor those and there are no available units. Luckily, they did have one, and increases the price over the price from my online reservation. I was told to sign without giving any details about the unit, “does it matter? it’s the only one available.” I wasn’t even told the price until I asked for a breakdown of the total. I wasn’t given a chance to review the contract, which was very unfavorable (2 visits per day, 30 min max per visit, etc.). Wasn’t given any instructions for locating, or accessing unit.

JEFFREY YUNES  |  First Impressions 
Rating:
5.0

This was honestly the most positive customer service I have EVER received!! I was taken care of from the second I stepped foot into 1575 Bryant St to the moment I closed my storage unit! The manager was the most accommodating considering I had just moved cross country and another location did not have a storage unit for me! Thank you from the bottom of my heart! You guys were the best of the best! I highly recommend using this location’s services!

Caitlin Mitchell  |  Overall Experience 
Rating:
4.0

The staff and manager was very professional and helpful...

Quran Mays  |  Overall Experience 
Rating:
2.0

I got there at 1:30 PM to get the storage unit and truck I reserved online the night before. When i got there was told the unit I reserved was unavailable and they attempted to charge me more money for a significantly smaller unit. When I mentioned the $50 reservation gaurantee, they started texted for a while and eventually I was told the original one actually was available. Then was abotu an hours-worth of going to the unit and finding it already had a lock, going back to tell them, being asked to go take a picture, coming back and then being told they gave me the wrong unit number, then going back, finidng another lock, going back to the front desk an telling them, waiting for someone to come with a key: the key didnt work. had to go back to the front desk, they got all these other keys... none of them worked and they said they had to cut the key. This basically took 3 hours from start to finish, not including trying to get the truck I reserved (which was similarly a disorganized chaotic nightmare). I ended up barely making the van back to the storage unit before the access would cut off. While I was in there loading it, the window of my car was smashed... lots of people hanging around out outside looking for stuff to steal I guess. I left my phone in the unit and was locked out,still dont have my phone... there is no mechanism in place to help with these legit issues. Also, requested a van and got a truck which charges double the mileage, and ordered a dolly and didnt get one (but surprise, got charged for it)

Shelby Stanovsek  |  First Impressions 
Rating:
2.0

I rented a UHaul van and storage unit to store my belongings for a temporary move out of SF. This was the craziest moving experience of my life. I reserved the storage unit a month ahead of time, but wasn't able to move in the first day of my reservation. I figured I would start being charged on the start date and could move in whenever, but I showed up a week later to pick up my van (the day before my flight out of SF), I was told that my storage reservation had been cancelled **without notifying me** and there were no other large units available. HOLY ****!!! What kind of insane corporate policy is that?! Luckily an AWESOME employee, Gino, worked with me for hours to find an abandoned unit and clean it out so I could use it. If he hadn’t been so helpful, I would have had to abandon half of my belongings in a dumpster. As is, the delay meant I had to make my last storage drop-off after the office closed. The neighborhood is a bit sketchy in the daytime, but at night, it’s downright dangerous. For context, I’m a large guy, so not usually concerned for my safety in the city. But there were at least five people siphoning gas from trucks left on the street, and multiple others that started circling me as soon as I parked. I decided to leave and come back in the morning for fear of my things being stolen. Thankfully, Gino helped me extend my truck reservation to the next morning and I was able to move the rest of my things early before my flight. The higher-ups at UHaul need to rethink their reservation processes and invest in better security for this location. Gino deserves a serious raise/promotion!

Matthew Cooper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharad Bagri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dusko Stupar  |  Overall Experience 
Rating:
5.0

Gene Carr (Manager) went above and beyond. Friendly, effective, knowledgable. Kept his cool with long lines. Website, app and hotline could not book your unit for several days => he handled this perfectly, seems to love his job and is SUPER passionate with a customer-first mindset. We actually wanted to cancel and move to Public Storage. Staying only because of Gene Carr! Thank you!

Ulrich Keller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelli Budd  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gabriel Leyva  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

george ocon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Weintrub  |  Overall Experience 
Rating:
3.0

There is a huge pillar in my storage which takes up a lot of space. They told that is the last one, and no discount for that one.

Yifan Zhang  |  First Impressions 
Rating:
5.0

Friendly, helpful, professional staff. Clean facility and unit, convenient hours, easy and secure access.

Mariejie Arguelles  |  First Impressions 
Rating:
1.0

The staff was very unfriendly and rude. I was told I could check out of my storage unit online (because it was close to closing time and I guess the girl at the front desk didn’t want to stay longer than she needed to). A week after I checked out from my unit online, I noticed my request still wasn’t approved. I called to see if someone could help me and explained my situation to the woman who answered. She was immediately unpleasant to deal with over the phone, after I explained my situation, she responded with “that’s not how things work around here” as if I work there. Will not be returning/using this facility in the future.

Mitchell Valenzuela  |  Overall Experience 
Rating:
4.0

The storage unit itself was fine. The initial on-boarding experience was a complete mess. The online portal to reserve unit is not actually reflective of what is available. The hours to access the unit are really limited as well, especially on the weekends.

Alexander Seber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah Doh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jinyu Zhang  |  Overall Experience 
Rating:
1.0

Came in at 4:45pm to the Bryant location to deposit my items to the storage unit I purchased earlier in the day. My unit was still locked with a note that indicated that UHAUL had forgotten to unlock it for my use after I had secured the box. No attendants around to help also because location closed at 5pm. UHAUL online/ phone customer service unhelpful. Had to reload my UHAUL truck with my items and drive back home, wasting a day as well as fees for moving.

Nikhil Nilakantan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edgar Dizon  |  Online Move In 
Rating:
4.0

Although the facility was quite accommodating to service my storage needs. I found that the actual door sizes to all units were quite small which made it to very difficult to store a couch , love seat, and king size bed thru the smaller doors.

William Mucha  |  First Impressions 
Rating:
1.0

Yo llegué el día de ayer a la instalación de uhaul Y nadie hablaba español entonces me retiré he hice una reservación por teléfono y ahí si me hablaron español, al momento de volver a la instalación se tardaron 2 horas para poder finalizar mi renta! Cuando yo ya había hecho la reservación por teléfono y pensé que sería más fácil pero no, después me fui por mis cosas y al llegar de nuevo la persona que me atendió fue muy grosera y casi ni nos volteaba a ver a la cara, y nos atendió de mala gana y todavía se tardo para atenderme!!! De verdad tengo una muy mala experiencia con ustedes, y tampoco encontré un storage del tamaño que yo quería, solo tomé ese por urgencia pero si no hubiera tenido urgencia de verdad no rentó nada.

Paola Gallardo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caitlin Hewitt  |  Overall Experience 
Rating:
5.0

I am the customer, Dr Shelley Nagel. Our son, Mark, helped with my move. He said all went very well at your place of business. I will answer the questions according to his feelings. Dr. Shelley Nagel

Mark Nagel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerardo Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Birkan Yildiz  |  Overall Experience 
Rating:
2.0

Below is a summary of the reasons for the below-average experience: - Facility was dirty; - Rat traps in the storage unit; - When I first arrived at my storage unit. there was a lock already on the unit preventing me from accessing the unit. I had to go to the office to request a new unit.

Alexandra Burk  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eric Thorlin  |  Overall Experience 
Rating:
2.0

This is not the best storage facility in the bay and I cannot recommend it. The day I ordered my storage unit was a complete mess, the lady helping me was so kind but didn’t have the unit prepped, or my car rental ready. I spent over an hour waiting for each. I called once and the manager kept me on the line for 10 minutes then got really snippy with me about my form of payment, refusing to run my card again. Eventually he ran it again and it was fine. The day I turned my unit in was fine and easy, the lady at the counter was kind and didn’t bug me for anything. I will never return to use this u-haul rental bc of the way the male manager treated me over the phone.

Katherine Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Fung  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Austin Bay  |  First Impressions 
Rating:
5.0

Although we had access 12hrs a day because of my work schedule it would have been more convenient if my storage unit was available 24 hrs..but thank you anyway..clean facility

John Robinson  |  Overall Experience 
Rating:
3.0

Started off good, but when our storage key, which we bought at the uhaul office, broke (key snapped into half) at the time of the first use of the storage, staff at the office did not offer anything helpful. They told us the technician left for the day (3pm) therefore only way to get it fixed is we call locksmith and pay for $175 by ourselves. We are not satisfied of this solution as the key is bought brand new at the uhaul office and the door was poorly aligned to begin with. Also, we had to pay $175 for locksmith out of our pocket just because technician was not around even during the office hour is extremely frustrating. We do not understand why we had to cover the cost for all of this when it was due to poorly maintained door on our storage unit. If such misalignment is typical, or hours of onsite technicians is limited, the staff needs to inform new customers like us in advance.

YU HANAKURA  |  First Impressions 
Rating:
5.0

Thank you for your late and early hour access availability.

John Kelly  |  Overall Experience 
Rating:
1.0

The office person, she was great. but on the dock the guy told me to take the car hauler to another location, when the contract said to drop it there. He went on to say he did not have room. It is not my job to balance inventory. He carried on about how I needed to work with him. If I did not negotiate with him it was disrespectful. I had an attitude? It was rude and equal to the pickup when they told me even though I had paid reservations, the trailer was not ok and I needed to take an uber to another location to get my rental. Just the worst. When you read the bad reviews, times it by 100. Just awful.

amannda schneider  |  First Impressions 
Rating:
4.0

Problem was finding a storeroom the right size. Whole procedure took longer than it should have. But it all worked out in the end.

james conmy  |  First Impressions 
Rating:
5.0

I really like the place prices are very competitive I would’ve wished that the hallways were a little more wider because once you get one of those ladders in there nobody else can get through

CARLOS ALFARO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lasayany Inthalaksa  |  First Impressions 
Rating:
3.0

My storage space had been infested by mice and there was a ton of mouse poo, pee, and damage. Also one of the lights was motion activated and kept going out. I hated the labyrinth I had to go through to get to my spot and the alarm going off constantly. The staff however were friendly and helpful.

IRIS CLEARWATER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy Kelsch  |  Overall Experience 
Rating:
5.0

Your people were GREAT very helpful your elevator was having a issue and every time it had an issue they were right there fixing the problem They had very good attitudes with dealing with cranky customers. Valerie Stewart

Valerie Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert mitchell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jesse Daniel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Birkan Yildiz  |  First Impressions 
Rating:
5.0

Really organized place thank You

Alexandre Acosta  |  Overall Experience 
Rating:
5.0

I want to thank the excellent help I received. Even when I arrived late, they were kind and patient with me, both of them. Hope you can make them know both of them how grateful we are.

Cristina Solorzano  |  First Impressions 
Rating:
5.0

I was very pleased with the facility and staff. I would highly recommend this U-Haul. Thank you!

Irma Adams  |  Overall Experience 
Rating:
5.0

Very good storage, easy to access.

Tiany Han  |  Overall Experience 
Rating:
1.0

Customer service gal was super unfriendly. I explained to her that I had a job interview to go to and it seemed like she went out of her way to make the process longer than necessary.

Paulina Kanbar  |  First Impressions 
Rating:
5.0

They showed once how to get in.

Tyree Leslie  |  First Impressions 
Rating:
5.0

They provided great customer service and a timely manner. I was very surprised.

Reginald King  |  First Impressions 
Rating:
2.0

I called to cancel and they said it was ok. Then they didn't cancel and wanted to charge me for the "use" of the space, which I did not use. A lady called yelling that I had to pay "yes or yes".

Fernando Vazquez  |  Overall Experience 
Rating:
5.0

Staff are super nice and easy to work with!

Richard Reed  |  Overall Experience 
Rating:
2.0

After I wS checked out I got charged another month

Javier Garza  |  Overall Experience 
Rating:
4.0

Best uhual in the usa

Lauren Roop  |  Overall Experience 
Rating:
5.0

Excellent customer service. First time getting a storage, my experience was great.

Reina Tupul Cuyuch  |  First Impressions 
Rating:
5.0

N/A

John Mcgavisk  |  Overall Experience 
Rating:
1.0

The person didn’t know her job, Accidentally delete my storage and she didn’t even realize it. I went back and talk to her, someone else helped her to reissued another account for me.

Ronald Vanini  |  First Impressions 
Rating:
5.0

Very helpful staff.

Michael Delmas  |  Overall Experience 
Rating:
4.0

It was an overall good experience

jason smith  |  Overall Experience 
Rating:
5.0

Staff has been incredibly helpful and have done whatever they can to help get me set up to use the facility and my storage in a way that works for me.

Anthony Morse  |  First Impressions 
Rating:
5.0

I did not get her name, but she is super good and work hard to serve her customer. She can go extra miles to get her job done and take good care of her customer. I don’t know her before.

Chutima Tongsaluay  |  First Impressions 
Rating:
5.0

Awesome customer service. My answer `no` to Were the office and facility ACCESS hours Convenient?: Your 24/7 accessibility was not made clear. I had to cancel an entire move, wasted a day.

Guilherme Sa  |  Overall Experience 
Rating:
3.0

It was a decent experience

Carlo Stagnaro  |  Overall Experience 
Rating:
4.0

All was good other than the fact that I was somehow eld to believe that I would have 24hr access by default.

Joon Hyung Ahn  |  Overall Experience 
Rating:
5.0

Nice, clean and conveniently located facility. Staff was friendly and helpful. One suggestion, when I phoned, there doesn't seem to be a prompt for storage unit questions.

eric petsinger  |  Overall Experience 
Rating:
4.0

This was my second time renting an space here, good price , good staff, clean . The only thing I noticed , some time when I wanted to load my truck. In the space to load things, cars were parked ther

Calixto Eduardo Robles-Garcia  |  Overall Experience 
Rating:
5.0

The staff was exceptional!!!

Rebecca Schiros  |  Overall Experience 
Rating:
1.0

We had many problems, rats, water damage it was a nightmare. The staff takes forever to help and they dont answer the phone.

Paul Hemming  |  Overall Experience 
Rating:
5.0

Danita and the team at Bryant St were very responsive and helpful! We look forward to being a return customer at this location!

lindsay aberegg  |  First Impressions 
Rating:
4.0

Great Service for reasonable prices.

Eliane Ammoury  |  Overall Experience 
Rating:
4.0

Cleaned out storage locker after 5+ years. Staff was very friendly and accommodating. Shocked by amount of mouse droppings and chewed book pages. Thought there were pest control measures in place.

LISA CUTLER  |  Overall Experience 
Rating:
1.0

CS person reserved wrong type of unit for me. I ended up renting a substandard unit that I'm not happy with due to the set up at this facility. I'm looking for another place to store my belongings.

Kathleen Hashimoto  |  First Impressions 
Rating:
3.0

I had a good experience with the storage facility. The U-box process was horrible. Nobody could tell me when the unit was going to get there, once we arrive we didn’t know what number unit was in th

Daniel Mascola  |  Overall Experience 
Rating:
4.0

I wouldn't recommend it bc (1) my unit got broken into & (2) it's in a really bad area. Lots of homeless and drug addicts around. I don't feel safe there. Staff handled the break-in well.

rebecca zucker  |  Overall Experience 
Rating:
1.0

My storage unit was completely cleaned out. I had everything stolen, and the follow up from the group was stunted at best. Never again, never would I recommend.

Jeffrey Giberti  |  Overall Experience 
Rating:
5.0

Very helpful staff. Secure to the point of it not being easy to get in the building (card, swipe, code) but that's a good thing for security. Manager Dante Abordo very professional and helpful.

Linda Williams  |  Overall Experience 
Rating:
3.0

Only problem I Had with the place was rat fecis in my storage unit. What ya gonna do though huh.

James Stouffer  |  Overall Experience 
Rating:
5.0

I have had nothing but positive experiences with the staff. Especially after my accident, they were very supportive and understanding. Would highly recommend to anyone in the Bay Area!

JULIE KEENAN  |  Overall Experience 
Rating:
5.0

Everyone I dealt with in both renting a storage unit and my 15 ft truck were very friendly and professional. Denita did an outstanding job taking the time to show me how to access my storage unit.

Dale BELLISSIMO  |  First Impressions 
Rating:
5.0

Problem with staff

parker coleman  |  Overall Experience 
Rating:
5.0

Originally I would have rated my experience at the Bryant street U Haul location Poor due to the fact that my storage was broken into, but the General manager made good and I feel better now.

Weyland Li  |  First Impressions 
Rating:
5.0

Excellent service renting a van and storage unit, highly recommend this location.

Michael Musica  |  First Impressions 
Rating:
4.0

Employees are helpful, facility is secure and well maintained. -Concern with uboxes.1) boxes weren't out when I arrived..(an hour after scheduled time) 2) 1 box had items all shift to front, damaging

SHARINE DINWIDDIE  |  Overall Experience 
Rating:
5.0

Very helpful staff, easy access to my unit, swiping in and out was a breeze. The parking spots that help unload and load are awesome too.

DONNA RODRIGUEZ  |  Overall Experience 
Rating:
4.0

Nice and clean

Sherrie Petty  |  First Impressions 
Rating:
5.0

Very accomodating service under stressful circumstances.

JAMES BABIJ  |  First Impressions 
Rating:
1.0

There was rodent droppings all inside my storage unit and belongs. Evidently there is a rodent problem, there were other neighbors cleaning out there as well.

Andrew ikall  |  Overall Experience 
Rating:
3.0

Danita Williams was excellent help at the front desk. Overall the place is chaotic. It appeared that homeless people were living out of their units. No aspect of it was convenient.

Linda Williams  |  First Impressions 
Rating:
4.0

Meets all of my short-term goals

James Babij  |  Overall Experience 
Rating:
4.0

I get off work at 5pm and live a little far from Bryant street. So usually by the time I got there, the facility was already closed. It would have been nice if it had closed at least an hour later.

Gonzalo Maldonado  |  Overall Experience 
Rating:
5.0

Everything was great.

Zachary May  |  Overall Experience 
Rating:
5.0

I appreciated the fact that when my car didn't work for checking that the clerk automatically came over and helped me out and meet gave me a new card when there is a whole bunch of other people in in

james setera  |  Overall Experience 
Rating:
4.0

None

Doris Fendt  |  Overall Experience 
Rating:
5.0

The staff were helpful, caring, and treated me right. There was short waits and good friendly staff who made the depressing dreadful move process less difficult. Alicia and Sylvia were awesome!!

Sean Mees  |  First Impressions 
Rating:
2.0

My until was full of dirt and debris from rodents living in it. After two months of using my until I noticed that rats had gotten into all of our soft belongings.

Landan Ryan Luna  |  Overall Experience 
Rating:
5.0

Excellent service and super friendly staff. There was an issue with an accidental charge to my account, but the staff was extremely helpful and proactive in the process of getting it fixed.

Christopher Venghaus  |  Overall Experience 
Rating:
3.0

I moved out because of rats. I should be refunded for the prorated amount at least.

Eli Saddler  |  Overall Experience 
Rating:
5.0

I felt like this staff and facilities was a good use of my money. I highly recommend it to my friends in SF.

Zachary Jon Courtney  |  Overall Experience 
Rating:
5.0

Quick service and very helpful staff

estrella navarro  |  Overall Experience 
Rating:
5.0

Great experience - nothing damaged in move!

Nicole MacNeill  |  Overall Experience 
Rating:
5.0

Excellent, Other then it took long to get keys for a reservation I had for a U haul and that delayed my moving time. i think they could use more workers on staff to avoid customers waiting long.

Melinda Moralez  |  First Impressions 
Rating:
4.0

Na

Colin Brier  |  Overall Experience 
Rating:
5.0

I had a very very pleasant experience. Alicia could not have been more helpful and accommodating! It was extremely busy yesterday afternoon, yet she focused on me and my needs and never rushed me.

Rina Luna  |  First Impressions 
Rating:
5.0

Very attentive and friendly.

ronald cordova  |  First Impressions 
Rating:
5.0

elevator is too complicated to operate.... too many steps to operate..

Brantley Tidmore  |  Overall Experience 
Rating:
4.0

Easy in and out, nice clean well-lit space. Access to UHaul rental vans a plus. Outside storage facility sliding door can be pried open without the key.

Kristen Hughes  |  Overall Experience 
Rating:
1.0

my unit was damages due to flooding.was paid only $1000.00 for many possession that can never be replaced. Account was closed out over a year ago,I am still receiving e-mails,letters,calls for payment

Sandra Cobarruviaz  |  Overall Experience 
Rating:
3.0

Good security but I found mice droppings all over my things. There must be a better way to manage the mice problem. The staff could also use a bit of customer service training- esp. courteousness.

STEPHEN JEONG  |  Overall Experience 
Rating:
5.0

our service rep was amazing

Andrew ikall  |  First Impressions 
Rating:
5.0

Line was long at times. At one point my pod was returned to storage on a day when I was due to access it. LOVED the whole experience. NOTHING was damaged. The pod appeared to not even tipped...

Christopher Jones  |  Overall Experience 
Rating:
4.0

It was a good experience because of the special dedication and involvement of Tracy. Without her help it would have been chaos. Thank you Tracy and Zach at the other end.

allen bone  |  Overall Experience 
Rating:
1.0

FACILITY HAS MAJOR RODENT PROBLEMS!

TRICIA MCNEILLY  |  Overall Experience 
Rating:
5.0

Hh

patrick livingston  |  Overall Experience 
Rating:
1.0

It took me 5 phone calls to cancel my unit. I was lied to by multiple staff members, and charged for months I did not use the unit. I will be filing a complaint withthe better business bureau.

Jason Paul Rager  |  Overall Experience 
Rating:
1.0

I was told that 3 units were 8x5x5. It was ridiculous how small the units were. I don’t think I will use your facility again. I move people for a living. Oh and rat poop unhappy

Leah Macdonald  |  Reservation 
Rating:
1.0

We had rat deposits in our furnature and in the unit.

Aisling Forbes  |  Overall Experience 
Rating:
5.0

Felt confident with my storage there.

Alfred Wunschel  |  Overall Experience 
Rating:
4.0

People at location were friendly and accommodating. Closing time was hectic and helped staff to maintain being friendly and accommodating when Supervisor was present.

Cynthia Hoogerhyde  |  Reservation 
Rating:
5.0

Every visit to the Bryant location in San Francisco marked yet another solicitation for a moving job from jobless individuals hanging out next to the main entrance and adjacent to the gated drive-in.

Michael Chung  |  Overall Experience 
Rating:
1.0

My recent experience with uhaul/ubox was a nightmare. No one knew what was going on, it seemed very unorganized, I was charged for things I shouldn’t have been. Overall awful. Would not rec. ubox ever

Courtney Banks  |  Overall Experience 
Rating:
1.0

Years of problems due to having my account mixed up with someone else's. When I finally got fed up and moved out, I found that my stuff full of rat turds.

ILONA KOREN-DEUTSCH  |  Overall Experience 
Rating:
4.0

Everybody involved was most helpful! Thanks

frank viollis  |  Reservation 
Rating:
5.0

five star

Tim Terkelsen  |  Overall Experience 
Rating:
1.0

That manger was very rude a confrontational and disrespectful does not have people skills

EDWARD GUTHRIE  |  Overall Experience 
Rating:
4.0

I have used this site for the past 3.5 years and have found them to be an overall good experience with friendly staff and clean facility!

ADRIAN LOPEZ  |  Overall Experience 
Rating:
1.0

Bad.

Jeff Bates  |  Reservation 
Rating:
4.0

What I did not like was having to go through the homeless living outside, every time you come.

pauline diggs  |  Overall Experience 
Rating:
3.0

Like other U-Haul locations, this one was impossible to reach on the phone. That unavailability had a hugely negative impact on my experience.

Amari Hammonds  |  Overall Experience 
Rating:
5.0

Everything explained clearly and good and timely customer service

Jacopo Scano  |  Overall Experience 
Rating:
5.0

Great!

MEREDITH HOLDER  |  Overall Experience 
Rating:
4.0

Over all not bad.

Yu Han Yang  |  Overall Experience 
Rating:
5.0

Great service!

Casey Howe  |  Reservation 
Rating:
5.0

Fantastic storage experience and attentive staff!

VICTOR HACKER  |  Overall Experience 
Rating:
2.0

Very unorganized with my $1000s worth of stuff. Made the experience much more stressful than it needed to be.

Alex Wakim  |  Overall Experience 
Rating:
3.0

How you treat a customer impacts how a customer views your service. If you train your employees to be nice to your customers you will receive more positive feedback. Just saying.

Jose Velasco  |  Reservation 
Rating:
2.0

My unit-10×7×4 is already short but I was going to work with it then I seen the unit is actually 10×7×3 if not less due to the fire sprinkler protection. No discount try another facility down the st

Leticia Moreno  |  Reservation 
Rating:
2.0

I have not been to this location yet

richard Vicars  |  Reservation 
Rating:
1.0

The WRONG NAME was used on my receipt and so far has not been fixed after serveral days of calling and emailing, so I cannot be refunded by my company.

Joshua Peterson  |  Overall Experience 
Rating:
5.0

Wonderful service, really helpful and respectful people, and great experience! Highly recommend!

Evan Henderlong  |  Overall Experience 
Rating:
1.0

Your representative was extremely unprofessional. She treated her job a a chore. Will never rent from uhaul again.

Chad Dinubilo  |  Reservation 
Rating:
5.0

The girl who helped me switch over my truck order was the freakin' bomb. So very friendly and went above and beyond to make my move a breeze. Please thank her for me! I appreciate everything she did.

PRISCILLA GINTER  |  Overall Experience 
Rating:
1.0

The most unprofessional service Ive ever received . A storage unit I reserved and saw in person , and took a tour of the facility and then told nothing was available and lots of other places nearby☹️

David DeVillier  |  Reservation 
Rating:
5.0

Auxiliary chord connection would be nice

Ayden Stockton  |  Reservation 
Rating:
5.0

Everyone was so helpful!! Jessica in the office and the men on the loading dock they were all so great, helpful and so friendly!!!

florence johnson  |  Overall Experience 
Rating:
4.0

I was easily able to access my UHaul Box and have it delivered to my residence.

Jane christen  |  Overall Experience 
Rating:
5.0

The staff here is amazing!!! They were always kind and helpful with any question or request I ever had!! I would certainly recommend and use this facility again!! Thank you, thank you, thank you!!

Mark Fish  |  Overall Experience 
Rating:
5.0

One of the best uhauls I have been to

Jason Hudak  |  Overall Experience 
Rating:
2.0

In order to cancel my account, I went in person but the staff member did not close my account correctly, and needed to have 4 follow up phone calls with customer service to close my account properly.

Claire Markham  |  Overall Experience 
Rating:
4.0

Good service

Vamsi Chunduru  |  Overall Experience 
Rating:
2.0

I was first in line but had to wait 30 min until a staff member showed up to show me the unit. The unit had a pipe in it and a low ceiling and I canceled. You should show photo of actual unit.

Mark Rocha  |  Overall Experience 
Rating:
5.0

Easy to work with, friendly staff.

Rafael Vieira  |  Overall Experience 
Rating:
4.0

Work late hours would be more convenient to be OPEN LATE FOR people who work 12 hrs ...

WANDA GAGE  |  Overall Experience 
Rating:
5.0

We had a great experience with this facility and especially the staff.

William Curtis  |  Overall Experience 
Rating:
3.0

Jessica & other staff were super helpful!

Garreth Macleod  |  Overall Experience 
Rating:
1.0

They mixed up my dates and still have yet to refund me $300 they owe me

Jaqueline Budz  |  Overall Experience 
Rating:
5.0

Very helpful staff, everything was quick and easy

JOHN KOPCHA  |  Overall Experience 
Rating:
5.0

Very good

Nanyi Zou  |  Overall Experience 
No reviews have been submitted for this location.

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