Customer Reviews for U-Haul Moving & Storage of Downtown Phoenix

555 reviews

410 S 2nd St   Phoenix, AZ 85004
(Across From Arena)

(602) 495-9856

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(602) 495-9856

410 S 2nd St
Phoenix, AZ 85004
(Across From Arena)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ELVA G.  |  Overall Experience 
Rating:
5.0

The app is a little clunky. The store employees were awesome!

Adam H. 
Rating:
4.0

Customer did not leave a comment.

RICHARD G.  |  Overall Experience 
Rating:
5.0

Amazing people here. Surprisingly helpful and went beyond normal to help us.

JOHN T. 
Rating:
5.0

The staff was very friendly and helpful and I appreciate their help.

Wanda K.  |  First Impressions 
Rating:
4.0

Other than a $40 charge for an extra day that I do not understand as the truck was returned on time, all was good.

Jonella W.  |  First Impressions 
Rating:
5.0

You guys rock!

JONELLA W. 
Rating:
5.0

Customer did not leave a comment.

DEBUS K.  |  Overall Experience 
Rating:
5.0

This facility has a pleasant knowledgeable staff. The facility is easy to move around in and easy to memorize once you've made a couple trips back and forth to your unit. Our moving trucks made use of the loading docks which made our move in and out faster. This facility is not in a busy street and that made things easy too.

Kevin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert William H.  |  Overall Experience 
Rating:
5.0

Con ustedes todo bien pero aqui en california no cirven los voy a extranar grasias por el cervico con ustedes arizona

Mario R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Inola F.  |  Overall Experience 
Rating:
5.0

I been with them along with my mom we both been customer for years and will continue to be I recommend anybody to this uhaul

Patricia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Higgins B.  |  Overall Experience 
Rating:
5.0

Great all around.

Cameron C.  |  First Impressions 
Rating:
5.0

Reynaldo made the process super easy. He was friendly, quick, and was able to answer all my questions. He did a great job.

MORGAN G. 
Rating:
5.0

The whole team is great and understanding Thank you team Ria Antus

Ria A.  |  First Impressions 
Rating:
4.0

Nothing, ya'll were awesome, curtious as can be, and when the truck wasnt returned on time the fees were MOST definitely reasonable and very affordable, and your staff were very understanding and helpful when I called to say that the truck was not returned on time because of mis-fortune, they were very accommodating to my needs, I'd recommend this location to anyone and everyone I knew that needed a truck to rent

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  First Impressions 
Rating:
5.0

The staff at this facility was amazing.

Brendan L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

renate j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN D.  |  Overall Experience 
Rating:
5.0

Nothing. It was very easy

STEWART H. 
Rating:
4.0

Customer did not leave a comment.

clarice l.  |  First Impressions 
Rating:
2.0

When we picked up the truck! I was a horrible drive. The truck sounded like it was going to fall apart! It needed a wheel alignment really bad which caused us to swerve the whole 4 days of driving. Not only that once we arrived to the storage location. The Receptionist wasn't even expecting us, because we were in the system.

Nasheia p.  |  First Impressions 
Rating:
4.0

The people work hard and seem to know their job. However, you software program is terrible. I have a difficult time finding how out charges for orders and then how much I was billed. I have found several mistakes on over-billing. Recently I was put on hold for non payment on a previous order even though I submitted my credit card when the equipment was ordered. You still have my uboxes in storage and I am anticipating a problem going through all the charges.

DAVID J. 
Rating:
5.0

Reynaldo (I apologize if I misspelled or misremembered his name) was extremely polite and courteous at the time of pickup and drop off. All of my experiences have been great at this location but this last one really stood out, I hope this never changes!

NICK S. 
Rating:
5.0

Check out abd check in process good be better.

John K. 
Rating:
5.0

Staff is friendly and helpful.

JEFFREY W.  |  Overall Experience 
Rating:
5.0

Thank you for the great service

EFRAIN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Israel T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
2.0

Bad service

JAMES W. 
Rating:
1.0

I had one of the worst and most unprofessional experiences I have ever encountered. I have actually been trying to contact a manager with no response. Please contact me @520-500-3449. Thank you very much. Anthony Laos

Anthony L.  |  First Impressions 
Rating:
5.0

Dixie, was an exceptional rep. Her customer service skills were excellent. She was very knowledgeable of the Uhaul business and specifically her job. I appreciate Dixie's help.

Corey H. 
Rating:
2.0

elevator was down, after paying for two days on truck rental I wasted money because of elevator, lost six hours on rental.

Leland M.  |  First Impressions 
Rating:
5.0

Helpful staffs

SHIZHOU Y. 
Rating:
2.0

I was over charged and the CSR treated me as if I was lying and stopped helping me. Worse experience ever

Osvaldo C. 
Rating:
1.0

We reserved a pickup truck to use at 5 pm, we got there at 4:55pm and no one was there. We waited HALF AN HOUR and finally someone came back from lunch. Apparently, the guy that was supposed to be on shift just left. The girl that helped us was nice and accommodating, but the guy that had left literally left the door UNLOCKED while no one was in the office. It was very disappointing and terrible having to wait for half an hour just for someone to show up.

PAULA B. 
Rating:
5.0

Customer did not leave a comment.

Roman B. 
Rating:
5.0

The attendant was very thoughtful and thorough. He offered to help unhook my trailer to help me park my truck at the dock easier. He understands the building layout well.

Kevin S.  |  First Impressions 
Rating:
5.0

I had the best experience I've ever had renting a truck. The process was smooth from the lady that made my reservation for me to the man you changed the time for me and finally best of all the lady that I picked up the truck from. She was courteous, funny, helpful, professional and nothing but great vibes. Thank you

Blanca B. 
Rating:
5.0

Nothing you guys were great!!

KRISTINA C. 
Rating:
4.0

The staff was helpful and professional, but I believe the location itself was painfully understaffed. One brave woman was the one checking people in, issuing equipment, and stocking shelves. And apparently she was brought in special to help that day, she deserves a raise and some HELP

Joshua B. 
Rating:
4.0

Good service

SHENGHUA D. 
Rating:
5.0

Customer did not leave a comment.

ANTOINE L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
5.0

Everything seems fine to me 😊 customer service excellent

AARON H. 
Rating:
5.0

The team arrived ahead of time. They were friendly. Careful and thoughtful handling the move so that nothing was damaged. I highly recommend this team!

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

TERESA LOUISE Z. 
Rating:
5.0

Great people everyone I've dealt with waz more than helpful

Nigel S.  |  First Impressions 
Rating:
5.0

Front desk ladies are very welcoming, accommodating and overall awesome.

MARK M. 
Rating:
5.0

Their elevator broke with us it. They were very helpful and the fire department got there quick.

Inola F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawn P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jovanna P. 
Rating:
4.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

I feel the improvements from all the previous customers had been attuned with! For I happened to be pleased from the start of customer service interaction, all throughout the experience within the U-HAUL Van and with the point of return too! Outstanding customer service, awesome Soul to say the minimal, thank you for an outstanding time :D!

BRANDON S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
4.0

Customer did not leave a comment.

LEONA P. 
Rating:
1.0

They over charged me for miles I didn't even drive, and they put 2 holds on my account one for $44.08 the day we returned the vehicle which I understand, but then they put a $76.71 hold on my account the next day which made no sense whatsoever.

EDEN J. 
Rating:
5.0

Customer did not leave a comment.

BERTHA A. 
Rating:
5.0

Worked with 3 different staff members on Weds, Thurs, and Fri this past week. All three were friendly and helpful!

CAROL S. 
Rating:
5.0

Customer did not leave a comment.

YI-CHI T. 
Rating:
5.0

Although it took a few min to enter in the office due to the guy doing his walk through i didn't mind, he was very knowledgeable and helpful, he answered all my questions and took the time to explain everything.

Roselda O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANIE M. 
Rating:
4.0

Aloha U-haul. This location in downtown Phoneix was Great! Stored my household goods in B97 for 3 months and finally found a new place to live. Joseph, Kelly and especially Reynaldo are excellent employees who not only took excellent care of me but were very personable. Thank you. Captain Stanley J Howard IRS Enrolled Agent

STANLEY H. 
Rating:
4.0

Everything was well done. Thank you

Andrew H. 
Rating:
5.0

Reynaldo was extremely helpful, very friendly. Would recommend this location again.

Melissa Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcelina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barb K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirely L.  |  First Impressions 
Rating:
5.0

A very helpful staff, making the entire process simple.

PAUL B.  |  First Impressions 
Rating:
5.0

Very personable agents.

HENRY FREDERIC T. 
Rating:
5.0

The woman that help me (I think her name was Dallas) could not have been more friendly or helpful. She was awesome! Definitely made a complicated day allot easier. Thanks.

JASON K. 
Rating:
5.0

Customer did not leave a comment.

HEATHER B. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

The store manager (forget her name) was very helpful and informative. I was struggling with my app check-in and she immediately helped finish the process, pulled the truck out for my convenience, and made sure it was clean and ready for me to use. I appreciate her attentiveness and commitment to superior customer service. Thank you.

CLAYTON S. 
Rating:
5.0

I am a procrastinator at times and I dreaded to go and get storage because it's something I don't usually do or know about. The customer service was so great that it made it all a breeze. Happy customer!!!

Jacquelyn R.  |  First Impressions 
Rating:
5.0

Dallas was awesome and made sure everything from pick up to drop off went smoothly.

Timo L. 
Rating:
5.0

Dallas was amazing and so helpful. 10/10 would come back and rent from her!

Christopher M. 
Rating:
4.0

things are OK

ABRAHAM M. 
Rating:
5.0

Customer did not leave a comment.

sharon d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NATHAN P.  |  First Impressions 
Rating:
5.0

Convenient location with reasonable hours. Quick check-in and return. Staff at this location are great!

CHRISTINA D. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA N. 
Rating:
5.0

Customer did not leave a comment.

Brent P. 
Rating:
5.0

Linda was AMAZING and VERY helpful! Give that girl a raise.

CHAD M. 
Rating:
5.0

Always a pleasure doing business here. Staff is quick, friendly & professional. I've rented trucks & storage units here over the years, never been dissapointed. Will reccomend & return.

ANGELA C. 
Rating:
4.0

Nothing! It was great

SHANNON K. 
Rating:
5.0

Linda was the experience! She made sure all of my questions were answered and then some. I am so glad to have chosen that facility.

LANETTE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin G. 
Rating:
5.0

The UHaul employee we worked with was excellent. Very nice, good, efficient, helpful, etc. Can't remember her name. Young, short, latina.

Stephen R. 
Rating:
5.0

Love Linda & Dixie, They are great at their jobs and wonderful at customer service as well. Jeff Welchman

JEFFREY W. 
Rating:
5.0

No improvement necessary. Great, professional staff. Easy process. I'll rent from you again.

Jacqueline G. 
Rating:
5.0

Super easy rental and really friendly staff. Makes me want to find a reason to rent again :) thank you!

Jenifer S. 
Rating:
5.0

Very good customer service, although the truck interior was filthy. During the pandemic I would have liked the interior wiped down.

TODD L. 
Rating:
5.0

Customer did not leave a comment.

Chentao C. 
Rating:
5.0

Customer did not leave a comment.

MARIE D. 
Rating:
5.0

I was totally satisfied with the excellent service, from both U-haul representatives. Thank you.

Cheryl F. 
Rating:
5.0

Customer did not leave a comment.

Ranjan R. 
Rating:
5.0

Customer did not leave a comment.

Brooke E. 
Rating:
4.0

Reynauldo was friendly and of great help. Many thanks.

Michael S. 
Rating:
5.0

The young lady that helped us check in and out was very professional very nice girl and knows her stuff. You need to keep her on and give her more possibility... she knows her stuff. She is a very good representative for your company. Mari Bianca Lauderdale

Mari L. 
Rating:
4.0

Customer did not leave a comment.

Johanna O. 
Rating:
5.0

Desde el servicio al cliente asta la atención a uno me gusto y las promosiones de servicio is very good

Perdo R.  |  First Impressions 
Rating:
5.0

The manager was super friendly, top-notch service all the way. Thank you!

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Nothing

Judyth W. 
Rating:
5.0

Mr. Estrada was efficient, attentive and quick. Easy and pleasant experience

Jessica S. 
Rating:
5.0

Very happy with everything.

Dante B. 
Rating:
5.0

Customer did not leave a comment.

Micheal K. 
Rating:
5.0

This location had the best customer service and the staff are extremely personable and friendly. It's rare to find such good people here in Phoenix, from my experience over the past two years. I would not use any other location than this one because the service is Far above average for Phoenix. The ONLY suggestion I make is that you carry the four wheel furniture dollies at this location because when I reserved online it was an option to add to my order, and I needed one, but once I arrived I was told they don't have them at this location. But the associate was apologetic and their friendliness made up for the shortcoming that is likely a corporate decision and not that if the branch location. Otherwise this location is Top Notch !! I would recommend to anyone!

Timothy M. 
Rating:
5.0

Thank you Staff was great!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

CRISTINE P. 
Rating:
5.0

Vehicle not washed but we did not have to wash it either so that was fine. Inside of the vehicle was fine. Gas mileage and power of the vehicle was great. The only problem was damage to the vehicle prior to my renting it. That was unfortunate, however, I'm grateful for the resolution. I'll be more careful in the future.

Pamela D. 
Rating:
3.0

Service was fine, but issues with billing has been AWFUL! I have had issues with billing for over 3 months and have been on hold for hours trying to contact someone. I have filled out the billing form to get the credit back on my credit card and it still has not been completed. Two times, I have been talking with someone and they say "one moment please" and I am on hold for over 15/20 minuets. When I say "hello?" to see if they are still on the line, no one replies.

Kayleigh F. 
Rating:
4.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

Reynaldo Estrada went above and beyond to accommodate me with customer service. I appreciated that.

Randi S.  |  First Impressions 
Rating:
5.0

Kits the best

Selena T. 
Rating:
1.0

This is the second time renting with your company where I had had to go to a different location other then the one I reserved my vehicle from thru no fault of my own The original location where i reserved the truck was only two miles from my home. I was told the morning of the rental that the 10" foot truck i reserved at that location was involved in an accident. I could get a larger truck at same rate but a larger truck would not work at the event i was attending. In order to get a 10 foot truck I had to travel 12 miles passing three U-haul locations and adding an additional 12 miles to my total millage.The truck I finally received had a tire warning but I was told it was ok to drive. The check out process took longer than it should have and I resent having my drivers license photographed on cell phones with my personal information. As many times I have rented from you this information should be in your data base.

Eric R. 
Rating:
2.0

Customer did not leave a comment.

Laurie R. 
Rating:
5.0

Very helpful and understanding. Excellent customer service.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

My experience was great. The representative knowledgeable and friendly.

Sharon G. 
Rating:
5.0

Linda gave me a Great service she was awesome with a lot of information. Thank you Team u haul

Mario A. 
Rating:
5.0

Great customer service, they went out of their way for me :)

Chivonne S. 
Rating:
5.0

I own a moving company called always affordable movers and Michael Curry has helped me out so much has done wonders for my business come here because he is the greatest and it's right by my business

Levi D. 
Rating:
5.0

Customer did not leave a comment.

Gustavo S. 
Rating:
5.0

Great customer service.

Chad P. 
Rating:
5.0

The staff especially Dixie was so helpful and ‘bent over backwards' to make the process not so stressful with our move. Thank you so very much. Great fair cost!

Winifred A. 
Rating:
5.0

I went in knowing the 10' truck didn't have a ramp. But if there was a point in the system where you tried to upsell the 15' truck with a ramp for only an additional $10, I would have been like, hmm, maybe I should invest $10 for the convenience of a ramp. This benefits your profit and the customers convenience.

Gilberto R. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Excellent service at this location.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
2.0

When I went to return the truck at 620pm (the posted hours says it closes at 7pm), there was no one in the office and the doors were locked. I didn't know how to return the truck then since they had said that they would be available until 7pm. I was a little flustered and saw that I could return the truck on my mobile device by taking pictures, entering information, and dropping the keys in a Dropbox. While I was taking pictures the door was closed/locked on the vehicle with the keys locked inside. My fault, but surely they must have another set of keys and could help me out. The employee working there then shows up out of the woodwork and walks right past me without even saying hello. I had to go get his attention. Where was he 15 minutes ago when I was trying to return the truck? Had he been there, none of this would have happened. Anyway, I explain to him what happened and ask if he might be able to help me out with another set of keys. Apparently there is only one set of keys for this truck according to him. Surely I'm not the only one that this has happened to and they have some sort of unlocking service? He says no and that it's my problem and not his. So I ended up having to call for a locksmith and spend more money than I had wanted to in the first place. It was unfortunate that I had to unlock the truck myself and that they didn't have an extra key, but that was my fault, however his lack of effort to help me, his being rude, and him not being in the office when I had needed to return the truck made the situation so much worse than it had to be. I would not recommend using this facility.

Michael B. 
Rating:
4.0

The team member that assisted us with the in person rental was very helpful, efficient and informative. She answered our questions while providing direction to us in choosing rental options that met our needs. We appreciated how easy the process was thanks to her knowledge.

Denyce D. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Staff is very helpful and informative.

Adelina G.  |  First Impressions 
No reviews have been submitted for this location.

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