Customer Reviews for U-Haul Moving & Storage of Downtown Pensacola

3,346 comentarios

2817 N Pace Blvd   Pensacola, FL 32505
(South of Fairfield Dr in front of Auto Zone)

(850) 432-1522

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(850) 432-1522

2817 N Pace Blvd
Pensacola, FL 32505
(South of Fairfield Dr in front of Auto Zone)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Val J. 
Clasificación:
5.0

Truck was ready. Fast check-in and picking up of truck.

DAVID S. 
Clasificación:
5.0

Excellent customer service. I didn't get the employees name, but he was very friendly, polite, and knowledgeable.

STEPHEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaToria E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila m.  |  First Impressions 
Clasificación:
1.0

They tried to charge me $180 then printed out a recipe that showed a gas charge adding up to 130. I filled the truck up before I brought it back. I showed them a picture then they still charged my card 151$

CASEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann H. 
Clasificación:
5.0

Fast and professional service.

Michael L. 
Clasificación:
1.0

Was billed for a damage charge of $636. No one informed me of an issue. The receipt was not emailed to me like my other receipts. I found out when I saw the charge on my credit card. I have opened a dispute with uhaul. I was supposed to hear back about the dispute within 3 business days. It's now been 6 business days with no update.

MICHAEL F. 
Clasificación:
5.0

I had the 9X5 with ramp and so any one has a question, we used it to haul a Yamaha Golf Car with a rear seat. We had about 1" in the front and 1" in the rear to spare. Fit perfectly.

Steven H. 
Clasificación:
5.0

We were well taken care of.

LINDEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc M. 
Clasificación:
4.0

Make the app where it stores your credentials to get access back into your login. Every time, I responded to a text, I had to log in. That's unnecessary. You sent a text to the phone I have on file and I responded with the access code. Now anytime something changes, I shouldn't have to keep logging in. Also, when a reservation is made, there should be NO FEAR or concern that a person will have to change their arrangements. I made mine a week prior and for some reason, got sent to another store 11 miles (total) out of my way, the day before, in the opposite direction. I then arrived the day of reservation and was told I possibly wouldn't have the truck at the new location. My charge per mile was adjusted to a lower rate, but am really unsure why there were 5x 26 footers sitting there and only 1 available (by a hard push to get 1).

Ryan G. 
Clasificación:
5.0

You have it together, friendly & intelligent employee. Wonderful service.

BRENDA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold G. 
Clasificación:
4.0

This is a good place to rent, however you need more friendship to its customers...

CARLOS ALBERTO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATSY C. 
Clasificación:
5.0

Good job

ANDREW M. 
Clasificación:
5.0

Very confident in storage our things here. Professional, friendly and accommodating.

WILLIE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela D. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER W. 
Clasificación:
5.0

Nada

Blair W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martina S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAMON H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor W. 
Clasificación:
5.0

The staff has treated me very well and truly helpful in assisting me when I fell behind im very grateful,I've had my storage 17mos

Netta L.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff

Gordon K. 
Clasificación:
4.0

Hand carts being available to move items was a great assistance

Christy S.  |  Online Move In 
Clasificación:
2.0

They charged me for over mileage but only had over mileage because they gave me a drop off location that would not take my truck and trailer so we had to drive around two cities trying to find one that would and when we couldn't find one because there's only one location that takes the transport trailers which is the original one we went to we had to make them take it! Then I got charged $100 for missing/damaged which no one had the decency to call me and tell me what was missing or damaged because nothing was but still charged me. I also returned a day earlier we had three days with the truck and trailer and have not been refunded for the third day of not using the trailer and on top of that was supposed to get a dolly to begin with which we did not receive so I called and informed them immediately that we didn't get it and the customer service representative noted this and they did not refund me for that either! I have contacted the location we dropped off at which is 15334 Cortez blvd in brooksville fl and the lady told me she would get back with me but has not!

Olivia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY R. 
Clasificación:
5.0

Even though they were very busy, I got in and out quickly and it was easy. Very good experience. 10/10. Jay Smith

Jay S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antrone S. 
Clasificación:
4.0

The 24/7 website did not allow Mobile drop off as it kept stating that I wasn't sharing my location to determine if I was at the correct location. Despite us trying repeatedly over 15 mins, knowing that our location was enabled on out iPhone, we simply dropped the keys and were forced to pay the $20 plus tax Convenience Fee which was not appropriate. There was no number or contact info for after hours assistance.

William E. 
Clasificación:
3.0

El cliente no dejó un comentario.

SCOTT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ishom B. 
Clasificación:
3.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esteban M. 
Clasificación:
5.0

Let the customers know up front that the trailers are not waterproof, just resistant, we had a lot of wet stuff in our trailer from going through rainy weather

Dominic B. 
Clasificación:
5.0

Kirsten was amazing, hope I spelled her name right. She's always friendly, professional, and polite. I will always do business with that location.

STEPHANIE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Austin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN O.  |  Overall Experience 
Clasificación:
5.0

Smooth and hassle free. I reserved online, scheduled my pickup and was in and out in no time. The owner was my customer service person and he showed me all the in's and out's of the trailer and all of that. Friendly and courteous gentleman. Clean facility.

BJ S. 
Clasificación:
5.0

Staff was very friendly and helpful. Inside of truck could use detailing but it was obvious the staff had no time for thorough cleaning. They were running around helping customers.

CRAIG B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Catherine J. 
Clasificación:
5.0

Staff was very helpful

John H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

Location is good and personnel were helpful and friendly.

Shishir B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffrey L. 
Clasificación:
5.0

My truck had a severe pull to the right when applying the brakes and the parking brake and ABS warning lights came on just before returning the truck. The ride was terrible at 45mph and below, but smoothed out after 45mph.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY W. 
Clasificación:
3.0

The pace blvd location was great but I reserved the truck in advance for chiefs way location in Pensacola. The guy at the chiefs way location was completely rude Attitude with me then sent me to another wrong location. After 3 locations, I finally got my truck. The guy at chiefs way is so rude to women and was so arrogant he upset my father who almost canceled the whole thing and wanted to look for another company.

SERENA M. 
Clasificación:
1.0

Rented a trailer from pensacola to colorado. Turned it in only to find the idiot at the store put wrong drop off down. So had to pay 69.00 more. What a racket

SANDRA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JULIA M. 
Clasificación:
5.0

I want to thank you for been so kind and understanding with me at a time when I need more time to pay my bill. Once again Thank You

Melissa R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Catherine J. 
Clasificación:
3.0

Windshield covered with bugs. Warn no cruise control. And app doesn't let you confirm vehicle condition

Joe H. 
Clasificación:
3.0

Please clean the truck inside/out. The seat and seatbelts were sticky/dirty and smelled of smoke. The staff was friendly and professional.

SHARLA F. 
Clasificación:
1.0

Add this location pace Boulevard downtown Pensacola. I was accused of damaging a U-Haul pick up truck when their computer system will not let you check in a vehicle after using it or give you the text message that supposed to come to your phone to check it out when you rent it and they say it's your responsibility. They just took $150 or more out of my account for damage that I believe came from the person before me because it look like they took a long trip and I took a very short one. No I would not use this location are used it multiple times and brought the vehicle back with gas over the limit and was not aware of any damage That I did not do to the vehicle. They do not care to listen and want to charge me triple the amount when they have no proof that it was not there and they accuse me of it and take 150 plus from q single dad tryin to support his family

James S. 
Clasificación:
5.0

Ya'll are great here, the best uhaul location I've dealt with. Keep up the good work, Raymond took good care of us, he has great rapport and provided excellent customer service. Gracias

Jessica C. 
Clasificación:
5.0

Service was very professional and courteous

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie J. 
Clasificación:
3.0

The new Toyota Camry is a low profile vehicle so we had some issues loading and exiting the vehicle after it was loaded on the Car Hauler. It was definitely a learning process because we had no one knowledgeable enough to explain what to do or how to load a low profile vehicle. It would be helpful for future customers if Uhaul focused on training Associates on low profile vehicles. Some tips and tricks would have been very helpful. Other than that we are happy with the equipment. Thank You.

Shamus V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R. 
Clasificación:
2.0

Place was dirty check out was fast but check in took forever. The uhaul was heavily damaged to the point where it had practically no suspension.

Carl W. 
Clasificación:
5.0

Great staff took there time to show me how the all ready damaged on the truck was marked. The uhaul travel great.

Helen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Minnie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
1.0

THE EQUIPMENT HAD THE PANEL TORE UP IN THE BACK AND I COULD NOT GET MY MERCHANDISE IN THE UHAUL. THE ALTERNATOR LIGHT WOULD NOT GO OFF. I TRIED TO ASK FOR ANOTHER UHAUL BUT WAS GIVEN BAD TREATMENT. I DID NOT RECEIVE GOOD CUSTOMER SERVICE FROM YOUR LOCATION ON PACE BLVD. THIS WAS NOT THE FIRST TIME I FILED COMPLAINTS. OTHER CUSTOMERS HAVE HAD SIMILAR COMPLAINTS CONCERNING YOUR MANAGEMENT STAFF. I WANT BE COMING BACK.

SYLVIA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
1.0

I was overcharged! I had to pay for fuel that wasn't in the truck and I was told that's what the walk through was for when it wasn't a walk through because it was pouring down raining. Services wasn't good at all and I was livid!!!

Juaquita W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sylvia T.  |  Overall Experience 
Clasificación:
4.0

They had someone ready and waiting at the turn-in location who made the process of turning in the truck quick and easy,

JACOB B. 
Clasificación:
5.0

El cliente no dejó un comentario.

rod B. 
Clasificación:
4.0

The only problem I had, I was uncomfortable to go there at night when I was alone.

Kathi W.  |  Overall Experience 
Clasificación:
1.0

I was told I could access it 24/ 7 I finish moving to store my stuff and it won’t let me in, I call the number and no one answers

Sidney W.  |  First Impressions 
Clasificación:
1.0

The drop off facility did not have the unit that I had a reservation for. I made the reservation (#778053-001016502) with customer service over the phone for a climate controlled 10x10x9.5 and the drop off one-way truck, but when I arrived at 2817 N pace Blvd but when I arrived the unit was not available. The gentleman (I think his name was Patrick) told me that this particular problem has been happening quite often and they have told corporate about it but obviously it has not been fixed. He tried to find me another unit nearby but when we arrived at that location the gentleman (james) told me that if I didn't get climate controlled my things will mold, which is what I had but was no longer available. I was doing the one way truck promo so that I could take advantage of the free first month of rental for the storage unit. I had to take the truck ALL the way back home with all of my belongings in it and park it in my drive until I could find another company to store my things the following day. I drove 37miles to the pick up facility because that was the only truck available anywhere close to me (gulf breeze Florida) (which has 4 facilities but no trucks apparently.) thankfully Patrick gave me extra mileage and a free day with the truck since I had nowhere to store my belongs. After spending over 3 hours on the phone with customer service TRYING to find another unit (with no luck) my fiancé and I had to move our things into a MOVE IT storage facility due to nothing available with Uhual. Total damage done…over 118 miles that should have only been 74miles which means more gas that I PAID FOR Due to uhuals mistake, a complete lost day of moving which threw off our schedule to be out of our rental on time, the stress of having to find a storage unit in less than a day, dealing with customer service in a panic not knowing where to store my things, expecting a free months rent but to no avail, sitting on hold for a total of 2 hours waiting only to be told there is nothing available and all they could do is offer a $50 credit. The truck alone cost $137.00 but if I would have known there were no unit available I could have done the in-town truck rental which is advertised for $34.95! I drive an hour one way (total 3 hours with going back and forth) out of my way only to be told there is nothing available after spending all day loading a truck. My fiancé and I are in our 50's and did all this work ourselves. It was an exhausting and utterly frustrating experience. I will never ever use UHUAL again. I have spoke with customer service and her manager and the employees and sent an email to the general manager but no one has reached out to me or responded that can do anything except a $50 credit!!! Seriously. I shouldn't have paid a dime for this horrific experience driving all over the place trying to find a unit and return their stupid truck an hour away from my destination.

John C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Authur B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunae K. 
Clasificación:
5.0

Nothing they were amazing

O'MAR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PALMER J. 
Clasificación:
5.0

Every time we book with Uhaul, the day before pick up we find that the pick up location has been changed to one 25-30 miles away. Very frustrating.

Eric M. 
Clasificación:
4.0

Twice I reserve the truck at a location closer to my home and both times the pickup location was changed after making payment.

Sharon R. 
Clasificación:
5.0

Overall customer service is great

Leah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tranesia H.  |  Overall Experience 
Clasificación:
5.0

They got me set up very quickly. They unhitched the trailer and completed the paperwork very quickly on the return of the equipment. Excellent job!!

Dennis W. 
Clasificación:
3.0

Door never worked the entire year I was there, also never got a key card. Lighting was inadequate and I found myself needing a flashlight during the day

Aaron H.  |  Overall Experience 
Clasificación:
5.0

Awesome customer service. Ease of use and convenience is great.

kimberly b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin G.  |  Overall Experience 
Clasificación:
3.0

Truck had undocumented damage and fuel level was not 1/2 tank. Moving day is stressful enough. Having to take 30 extra minutes to document damaged and correct fuel levels is an added stress and an impediment to getting the day started.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN G. 
Clasificación:
5.0

The employees were friendly, efficient, helpful and kind. We relocated from VA a month ago and they greatly assisted with and made easier the transition of our arrival with the truck and the unit. I will 100% use this location again if / when we move to another home. Thank you!!

Amy M.  |  Overall Experience 
Clasificación:
5.0

I Tell All My Friends An Family Very Nice An Well Rent Again In The Future Thank You Very Much.

Glenda S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Florine B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia L.  |  First Impressions 
Clasificación:
5.0

I had done an online reservation and when I got there no unit was available. But he quickly did a juggling act and found me a unit and I was ready to go. Always accommodating.

Wendy M.  |  First Impressions 
Clasificación:
5.0

Everything went very well.

Danise F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ann m.  |  First Impressions 
Clasificación:
2.0

Staff was not knowledgeable concerning the insurance requirements (type, coverage). After providing proof of insurance via a 3rd party, the staff was unhelpful In resolving an internal I haul system conflict requirement that required information not pertinent to the insuring organizations. Instead of resolving the problem through a creatively solution, the staff pushes responsibility back on the customer to remedy an issue that affects uhual. I find issue that requirements such as the insurance and specific lock requirements to be highly irregular for uhual rentals I've under gone in the past. This information is not disclosed during reservations and seems to serve as a snare trap for customers already under going a stressful activity with relocating.

Seth M.  |  First Impressions 
Clasificación:
4.0

There was only employee working on a busy Saturday morning. The employee maintained his customer service with an exceptional attitude. However, the waiting in line period was too long. I was there at 820am for a reserve pickup 830am but I was not seen until 900am. There were 7 customers waiting behind me and 3 in front with 1 employee on the site. That's unsatisfactory. Nevertheless, that employee deserves an unscheduled day off!

Rita D.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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