U-Haul Moving & Storage of Downtown Pensacola

2966 comentarios

2817 N Pace Blvd   Pensacola, FL 32505
(S Fairfield Dr in front of Auto Zone)

(850) 432-1522

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(850) 432-1522

2817 N Pace Blvd
Pensacola, FL 32505

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Prices are too high for 2 hours and get rid of the $20.00 extra charge for after hours is just ripoff! Is not like someone is there after hours

ALEXANDER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan K. 
Clasificación:
3.0

Online uhaul igave me a different mileage rate of $0.69 per mile but when I went into the uhaul after doing a contract it was $0.99 per mile.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
5.0

Nothing everything was great

Theresa B. 
Clasificación:
5.0

Kiersten has been a great professional. The need I had for storage with safety and convenience was understood. The needs I had for a move to another state were managed and a plan for loading, travel, and unloading were accurately predicted. Every employee was professional and pleasant. Kiersten's friendly approach as she delivered information was appreciated. I had the opportunity to see Kiersten and her team responded to unreasonable demands by this talent of presenting options and information which calmed the situation. Kiersten does a fantastic job. ¡Gracias!

Belinda T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Asha Beth J. 
Clasificación:
5.0

Representative was very helpful. Best service I've ever received from uhaul service center Thank you

ANTHONY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael h.  |  Overall Experience 
Clasificación:
4.0

Very professional

Joyce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne P. 
Clasificación:
1.0

Horrible experience. App didn't work for drop-off after hours and it took three calls and a good 45 minutes on hold to get to speak with a person. I should NOT be responsible for the $20 fee and will never use your services again if charged it.

Mary M. 
Clasificación:
5.0

The return process was very quick, friendly, and efficient. Gracias.

Jerry J. 
Clasificación:
1.0

My unit was in the climate control building and covered in rodent droppings. I had to throw away a brand new mattress and my children's toys.

Ronika A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEWART R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALDINE S. 
Clasificación:
1.0

Literally the worst experience I've ever had with a rental. I'm wildly unimpressed and would never recommend or use U-Haul again myself.

LEA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

The gentleman was very helpful and kind throughout the process.

Chris B. 
Clasificación:
4.0

Checkout and help was pleasant, polite and very professional!

Mirarman J. 
Clasificación:
4.0

Offer more assistance to a new employee when they are checking a customer out; returning equipment. Most customers are really tired after moving and this may shorten the checkout process.

mary C. 
Clasificación:
1.0

Your advertisements say one price then when you return the vehicle the miiage and price changes to something different very misleading and confusing very bad experience and I will never return.

COLONEL C. 
Clasificación:
5.0

Nothing really because it was clean and I didn't have any problem with the truck but one thing I did notice that it takes a long time to shift out of gear the staff was very nice and friendly I would recommend you guys so have a bless day and be safe

SANDRA D. 
Clasificación:
5.0

Just great

JORGE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie H. 
Clasificación:
5.0

I gotta say, moving is stressful enough. The 3 guys I dealt with between 10/31 and 11/1 were amazing. I was approached outside as soon as I pulled up to see if I needed help. Hell yeah I did. They made my moving experience so much easier. I wish other places would adopt this awesome customer service.

Esteban F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ebonee s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis D. 
Clasificación:
5.0

The drop off location was a full blown U-Haul Store. It had everything you would have expected from this type of location. The personnel we great.

Lann M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

sheri C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY W. 
Clasificación:
4.0

On a busy Saturday, only one person behind counter and a line of customers waiting.

CHELA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kotress G. 
Clasificación:
5.0

Super drop off support

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond K. 
Clasificación:
5.0

Location personnel awesome. Online app needs major attention. It's so bad it creates more work for the on-site team

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER B. 
Clasificación:
4.0

The employees at this location are great.. U-haul as a company is garbage. You've permanently lost my business as of today.

jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ann m.  |  First Impressions 
Clasificación:
5.0

They are always excellent with the customer service. Best uhual center in town

DERRICK M. 
Clasificación:
5.0

Nothing really. Employees were very helpful and friendly.

Kevin O. 
Clasificación:
3.0

The cabin smelled like pure cigarette smoke. I thought you couldn't smoke in U-Hauls. If I had an allergy I would have not taken it.

Justin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SheNarra W. 
Clasificación:
5.0

Everyone was helpful doing this stressful time after hurricane sally came through pensacola they were s'adresse but happy

Michele W. 
Clasificación:
3.0

Lost 30 minutes on rental waiting in line to inform the staff all the equipment I rented was not in the truck ready to go as UHAUL had promised. Dolly, cart and pads missing.

Jesse K. 
Clasificación:
1.0

Incorrect items on my receipt. I was charger for items I did not order on my truck.

Louis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

wanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micah J. 
Clasificación:
5.0

Great customer service. Easy rent and easy return. Highly recommended for your U-Haul needs. Thanks again

Austin M. 
Clasificación:
5.0

Very helpful and accommodating, particularly given the circumstances involving Hurrican Sally in Pensacola, FL.

Albert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac S. 
Clasificación:
4.0

The location was good and efficiently run

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadia H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michial M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alicia T. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
1.0

The manager was very rude to me as well as the New person who was working there around the time I picked up at that location.

Jazzalyn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fedny A. 
Clasificación:
4.0

Could be more personable. Maybe acknowledge you are waiting for them to check you in, less on task focused.

Michael H. 
Clasificación:
5.0

Everything was pretty good the only thing that can be better is if the truck that I had rented had better Air conditioning within it. Ac didn't get as cold as it use to get with the previous trucks I've got. But other than that everything else was good.

Charles C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Freea J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Walter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alain G. 
Clasificación:
2.0

8 people in line at opening, only one employee behind counter. The line was not moving. I just dropped my return in the parking lot and left.

Dean K. 
Clasificación:
5.0

Increase staff.

Jorge J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry H. 
Clasificación:
5.0

Increase staff. The location receives a high number of customers and adding one or two more members to the staff would seem adequate.

Jorge J. 
Clasificación:
4.0

Only issue was that each of the two return flow lanes were blocked by a single trailer drop off that was left way too far back in the return lane. Barely had room to enter the facility to drop off mine and the people who came in behind me... well that was worse.

Brett H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ashley S. 
Clasificación:
5.0

Overall, this was a great choice... I drove a 15' U-Haul truck that pulled a U-Haul trailer that carried my personal vehicle from Texas to Florida... both performed great!! And I love the hydraulic brakes on the trailer!!! I would definitely rent this again, if needed!! And great locations for pickup and drop off!! Everyone was kind and helpful!! Thank you U-Haul for making this experience run smooth!!!

Phyllis H. 
Clasificación:
3.0

Tried reaching customer service and was on hold for over 30 minutes before I gave up and just hung up. Needed to return my trailer to a different location and could not. Had to drive 1.5 hours out of my way to return the trailer. Last time using uhaul.

john S. 
Clasificación:
5.0

Very helpful staff, easy pickup and drop-off.

Philip D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison M. 
Clasificación:
5.0

Associate was very helpful and nice.

Henry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanni G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clay P. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHERRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff B. 
Clasificación:
5.0

Great customer service at check-out & when returning unit. ¡Gracias!

Aubrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CLIFFORD H. 
Clasificación:
5.0

The guys working there on 8/15/20 were very accommodating and personal.

Steve H. 
Clasificación:
5.0

Not much, everyone was very nice

Bradford C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirtis H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirtis H.  |  Overall Experience 
Clasificación:
3.0

Check the equipment

Meldon Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirtis H. 
Clasificación:
5.0

Impressed

James W. 
Clasificación:
5.0

TIFFANY AND THE OTHER GIRL DO A GREAT JOB I BEEN THERE FOR ABOUT 4 OR 5 MONTHS AND THEY ALWAYS MADE SURE I WAS OK ASWELL AS MY UNIT I COULDN'T ASK FOR A BETTER PLACE TO KEEP MY STUFF STORAGED THEY ARE WONDERFUL PEOPLE THANK U GUYS UNTIL NEXT TIME.....

armando d.  |  Overall Experience 
Clasificación:
2.0

Staff was not knowledgeable concerning the insurance requirements (type, coverage). After providing proof of insurance via a 3rd party, the staff was unhelpful In resolving an internal I haul system conflict requirement that required information not pertinent to the insuring organizations. Instead of resolving the problem through a creatively solution, the staff pushes responsibility back on the customer to remedy an issue that affects uhual. I find issue that requirements such as the insurance and specific lock requirements to be highly irregular for uhual rentals I've under gone in the past. This information is not disclosed during reservations and seems to serve as a snare trap for customers already under going a stressful activity with relocating.

Seth M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

florine b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

vincent k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

barbara g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN G.  |  Overall Experience 
Clasificación:
5.0

Used for about a year. Completely happy

Jerry G.  |  Overall Experience 
Clasificación:
1.0

My furniture was damaged although it was in a air conditioning unit, the manager Krissy at the pace Blvd location was rude and unprofessional to the customers

Sheila G.  |  Overall Experience 
Clasificación:
1.0

There were multiple rat droppings in my storage. Though I have the insurance I have had nothing but the run a round for my damaged belongings. I was unable to receive help of any kind. I got multiple mix instructions through out the whole process.

Laporsha y.  |  Overall Experience 
Clasificación:
4.0

There was only employee working on a busy Saturday morning. The employee maintained his customer service with an exceptional attitude. However, the waiting in line period was too long. I was there at 820am for a reserve pickup 830am but I was not seen until 900am. There were 7 customers waiting behind me and 3 in front with 1 employee on the site. That's unsatisfactory. Nevertheless, that employee deserves an unscheduled day off!

Rita D.  |  First Impressions 
Clasificación:
2.0

The people were rude!! And the assistant manager (a female) was extremely rude over the phone.

Jadah W.  |  Overall Experience 
Clasificación:
2.0

Order a 26 truck got a 20 feet which was horrible and the service was bad!!!!

Willie W.  |  Overall Experience 
Clasificación:
5.0

Very impressed with the ladys there

STEVEN G.  |  First Impressions 
Clasificación:
5.0

Tiffany, Timothy and all the staff at the Pace Blvd store in Pensacola store have been wonderful!

darlene p.  |  Overall Experience 
Clasificación:
1.0

Workers do not care about customer experience. Service is so bad I rather pay extra for a better storage/ service. Late fees are unbelievable high. No other storage charges that much. LOTS OF ROACHES

alyssa r.  |  Overall Experience 
Clasificación:
4.0

The guys were extremely helpful.

vanessa r.  |  First Impressions 
Clasificación:
5.0

Great storage since over the years

BETTY J.  |  Overall Experience 
Clasificación:
1.0

The place my storage unit was located was great, but the national call line is a disaster!! They have no clue what is going on and overbook places etc...

Tammy R.  |  Overall Experience 
Clasificación:
5.0

Easy process to rent van and storage unit. Will do business with again.

Adam S.  |  First Impressions 
Clasificación:
5.0

Everyone very helpful

Stacy S.  |  First Impressions 
Clasificación:
1.0

My experience with U-Haul was not a very good experience although the workers were great what I expected I did not receive, asked to have a bigger storage unit I was told the unit was not available

SANDRA B.  |  First Impressions 
Clasificación:
5.0

Very quick and easy to set up my self storage unit. Highly recommend U-haul.

Randy V.  |  First Impressions 
Clasificación:
5.0

The people here at 2817 N Pace Blvd, Pensacola, FL 32505 uhaul are very helpful and friendly staff.

Benjamin C.  |  First Impressions 
Clasificación:
2.0

Mice from the storage unit I rented destroyed a lot of my property. I asked if they had a mice problem before renting it and I was told "no," they flat out lied. Thank God for insurance.

jennifer t.  |  Overall Experience 
Clasificación:
4.0

Everyone was very helpful.

debra j.  |  First Impressions 
Clasificación:
3.0

Didn’t have a problem.

Nicholas O.  |  Overall Experience 
Clasificación:
1.0

Not a good place to rent a storage unit

Mathew K.  |  First Impressions 
Clasificación:
2.0

No one ever there to wait on customers.takes forever to get waited on..lazy people thst work there

ALBERT B.  |  Overall Experience 
Clasificación:
2.0

Duplicate charges after informing card on file was declined and requested additional payments option. Billed for storage after move out.

Christine G.  |  Overall Experience 
Clasificación:
5.0

Awesome place!!!

LATISHA S.  |  Overall Experience 
Clasificación:
5.0

I would like to thank everyone at this U-Haul center especially Xavier Johnson & Tiffany Bennett for making my U-Haul experience great! Moving is very stressful but they made my experience carefree!

Kelly B.  |  Overall Experience 
Clasificación:
4.0

TIMOTHY IS THE BEST GUY THERE ALWAYS GOES AN EXTRA MILE FOR ANYONE....

sandra s.  |  Overall Experience 
Clasificación:
5.0

Gracias

michael h.  |  Overall Experience 
Clasificación:
5.0

Great employee

NAKISHA J. | Reservación
Clasificación:
5.0

Great employees took very good care of my needs

Nakisha J.  |  First Impressions 
Clasificación:
5.0

Helpful staff, clean and convenient facility and overall easy to deal with the return process and unit rental.

mckenzie l.  |  First Impressions 
Clasificación:
4.0

I was with you guys for 6+ years with no problems. Thanks

KAREN W.  |  Overall Experience 
Clasificación:
4.0

What I expected.

Tommy K.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. I survived Hurricane Michael and working with the people at this U Haul office made dealing with the stress of the situation much easier. Thanks to everyone who helped

alan w.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and took care of me when I began my service.

Christopher W.  |  Overall Experience 
Clasificación:
5.0

Overall experience is excellent. Clean and accessible 24/7. Staff always at hand for inquiries and assistance.

Milagros S.  |  Overall Experience 
Clasificación:
5.0

Needed access code when lost card and customer service.

Kelly B. | Reservación
Clasificación:
5.0

No complaints!!

lynnay j. | Reservación
Clasificación:
5.0

It was a great way to move when they set up storage and pay for the first month of storage! Customer service was friendly and helpful with what equipment I'll need for my move!

Kim e. | Reservación
Clasificación:
5.0

Sam makes the other employees work above and beyond which causes the team to be worn down, A team you works together for the bigger cause,The company. Hats off to Henry, Tiffany, and Timothy. 1 Love

Dionne R.  |  Overall Experience 
Clasificación:
5.0

The young man who patiently waited on me and several othwr customers was efficient, helpful, and personable. Plus he is very good at his job. You have an excellent employee.

Timothy E. | Reservación
Clasificación:
5.0

Thank you, Tiffany and your staff, for your patience and concern.

Willette W.  |  Overall Experience 
Clasificación:
5.0

I felt that Tiffany and all the folks that work there took pride in there jobs and truly wanted the customer to feel valued, or at I did. I feel Tiffany and the rest deserve praised recognition.

Michael K.  |  Overall Experience 
Clasificación:
1.0

my belongings were destroyed via roof leaking into area and ground animal digging into the room from floor i need assistance to file claim for damaged and ruined items

larry w.  |  Overall Experience 
Clasificación:
5.0

Very courteous

DELLA A.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Trailer Icon
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Moving Supplies Icon
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propano

    Propane service delivered straight to your door!

Volver
arriba