Charged me double. Never got my money back for the second day. Ridiculous I only had to uhaul one day. Customer service sucked nobody could help me get my money backSamantha L.
Customer Reviews for U-Haul Moving & Storage of Downtown Pensacola
Pensacola, FL 32505
(South of Fairfield Dr in front of Auto Zone)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great customer service and equipment!dominiqe S.
Interior was dirty on pick up.Joshua C.
El cliente no dejó un comentario.Marcus S.
The unit leak (#31) . I told two U-HAUL employees at different times about the leak nothing was done. But I did receive a letter for a rent increase. So I move out to a better storage facility.ALBERT B. | Overall Experience
Staff was friendly and helpful :)Alyssa B.
El cliente no dejó un comentario.James P.
Truck sounds like it getting ready to breaker down.robert S.
There was charcoal dust covering the bed of the 5x8 trailer we rented. We had to swoop it out before losdingPaul T.
El cliente no dejó un comentario.Kolton K.
The place is busy so you might have to wait a while. But it's worth the wait. Nice people. Nice serviceDaniel H.
El cliente no dejó un comentario.Stephanie L.
El cliente no dejó un comentario.Melanie B.
El cliente no dejó un comentario.richard B.
El cliente no dejó un comentario.Curtis W.
El cliente no dejó un comentario.DAVID G.
El cliente no dejó un comentario.Ronald F.
El cliente no dejó un comentario.Ronald F.
Excellent service 100%DAVID L.
My rental experience with UHaul has been a disaster. When I booked the rentals, I was told that I would be picking up at a particular location. Instead, I ended up driving an hour one way, for both rental days. My rental this week, I was supposed to have a two day rental and it ended up being one. I made a reservation for three trucks and two days before I was called and asked if I needed one or two trucks (not three). Then, when I did get the three trucks, I was given a truck that wasn't even on my contract. My UHaul experience was absolutely horrible. However, the GM of this location worked diligently to make sure everything was straightened out. I greatly appreciate her help and patience in fixing the mess that happened. This location was top notch. From all of my experience with this move, this is the only location I would recommend to anyone.Andy P.
Have cruise control on trucks rented for long distance usePaul C.
Great team. Very knowledgeable professionals. Thank you for taking care of an old lady like me. I highly recommend you do business withthem. Pace blvd location in pensacola is the best. Absolutely wonderful.aretha w. | First Impressions
El cliente no dejó un comentario.jeseca R.
El cliente no dejó un comentario.jeseca R.
El cliente no dejó un comentario.Shabria J.
There wasn't enough help when i picked up.only a single employee on a Saturday the line was very long there was a long wait.i had reserved a truck and equipment but left long after my appointment time.and they forgot to provide the equipment i reserved with the truck.i had to return and look for it myself.no one was there to helpAnnaaliza P.
Everything was greatDavid H.
Everything went easily and quickly. The only issue I had was trying to upload the photo of my license. Due to this, I could not complete the check-in online, and had to do it in person. The employee said that the upload is a known issue to be resolved.Donna H.
El cliente no dejó un comentario.Jonathan R.
El cliente no dejó un comentario.Shabria J.
Extraordinario servicio al clienteShemika K.
Equipment had broken glass in it. Store clerk was horribly rude and attendant who hooked up the truck was completely incompetent and about let me drive away with the trailer not on the ball, and when I returned he was mad about how it was hooked up when I hadn't touched it since he hooked it up. Store needs better attitudes and training.Joe M.
El cliente no dejó un comentario.Shain C.
I picked up the truck and it did not have the 2 dollies and blankets in it that I had ordered. There was someone there early that did get me those items. The truck was on empty and when I returned it it was on almost a quarter of a tank but I was still charged 2350 for fuel. I returned the truck with more gas in it than when I picked it up. I am not happy about this charge. The employees that was there when I picked up the truck saw that the truck was on empty.cynthia W.
El cliente no dejó un comentario.Paul F.
El cliente no dejó un comentario.Bryce D.
El cliente no dejó un comentario.Billie P.
The interior of the cab had an odor and was sticky. No trash or visible dirt/debris. Steering was loose, everything else was good.Joseph L.
El cliente no dejó un comentario.Bobby L.
Pre-existing scratches on the vehicle should already have been identified and marked. The "App" for customers to do this on their expires after about 5-10 minutes. The cabin light switch was broken (stuck in the "ON" position) making it necessary for me to unscrew the bulbs to prevent running down the battery. Staff are helpful and friendly but the equipment needs attention.Michael L.
El cliente no dejó un comentario.London E.
Make sure truck is clean and running right the engine is badChristopher P.
El cliente no dejó un comentario.LORI H.
El cliente no dejó un comentario.Logan P.
El cliente no dejó un comentario.Rick W.
An extremely knowledgeable staff! Thanks so much!Thomas M.
Nathan was the most enjoyable person we have dealt with in ages. So personable and happy to be doing what he was doing and we need more like him in the service industry.Dana G.
Staff was very courteous and helpful!Eulis D.
Fast and EasyTim L.
El cliente no dejó un comentario.KARENDA B.
Hard working crewRANDAL J.
El cliente no dejó un comentario.Melissa B.
I use this location before they are nice people up there the young lady was so nice and respectful she took trailer off made sure I was pleased sent me on my wayDARRYL S.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Erik K.
El cliente no dejó un comentario.Alton C.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Collyn W.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.Carlotta G.
Efficient turnover of the vehicle. Friendly teamGeoffrey S.
El cliente no dejó un comentario.Gloria B.
I put $75.00 in gas and it was exactly what received when I picked it up. Just under a half tank... and when I filled the tank up tha gas gauge only went to a 1/2 (half) just under as it was when I got it and when I turned it in @ Shreveport location the lady said that I was being charged for fuel. And the fuel gauge was not working properly.. And if I'm charged for more fule. I will NEVER RENT ANOTHER U-HAUL, WE put more fuel in it than was in it when picked up. Sincerely Warren & Melissa JordonMelissa J.
El cliente no dejó un comentario.Zachary S.
El cliente no dejó un comentario.Scott G.
El cliente no dejó un comentario.Carl P.
Still waiting for management to contact me about the change in room size and amount to be charged or refunded....been waiting for 3 days nowJuanita S.
El cliente no dejó un comentario.Jeffery P.
El cliente no dejó un comentario.GiaCo T.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.david P.
Pickup was awesome no issues at all. Return was another thing very rude associate!!! He does not need to be working with the public at all. Would like to talk to someone about this issue.Leshaune K.
Excellent Service thanks â˜ºï¸Kizy B.
El cliente no dejó un comentario.mike C.
The drop box for the keys was open and the front door was ajar. I went in to drop them off with the surprise late night attendant and the alarm went off. Spent the next twenty minutes waiting for someone to show up. The alarm deactivated and I had to call the security provider to get someone out there. Ended up taking an hour to drop off keys. The female GM who arrived was very polite, professional, and apologetic. No idea how an employee could leave without locking the door.Kenny Y.
El cliente no dejó un comentario.Robyn B.
They are short staffed but did the best they could to provide a great experience.Adam H.
El cliente no dejó un comentario.Richard O.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Carl P.
Good people running the store.Smooth transactionThomas Y.
El cliente no dejó un comentario.Justin R.
People in the office were very helpfulSTEPHEN B.
There was some confusion about our truck being accepted at the drop off location but the guys there were helpful and we worked it outCindy Samuel W.
El cliente no dejó un comentario.mimi S.
El cliente no dejó un comentario.Talishia S.
Give bonus to the employees, if possible. Your employees, at that site, were very professional, courteous, and they went above and beyond. Picking up and dropping off trailer the was handled smoothly.Michelle A.
Excellent moving experience start to finish. Excellent customer service at both locations.deborah K.
El cliente no dejó un comentario.lorraine O.
El cliente no dejó un comentario.John A.
El cliente no dejó un comentario.ROBERT L.
I showed at 11am, my pickup time for a trailer. There were three employees, two of which were working with one guy who couldn't get his lights to work. So they were in his engine bay messing with fuses, which too 25 min! I didn't leave until 11:30am. The other employee had locked the keys in a running vehicle and was working with a locksmith. This 30 min window caused me to miss the window for pickup, ultimately causing me 40 dollars for no reason. I couldn't even return to the same location to redeem the 20 dollar one way fee. I have pictures to prove the fuse issue while I waited in the empty store.Justin K.
More workers. Not the staff's fault. But staff was overly friendly and great. Exceeded expectations.Giaco T.
El cliente no dejó un comentario.Shelia A.
El cliente no dejó un comentario.Shayne F.
El cliente no dejó un comentario.ford M.
El cliente no dejó un comentario.Julisa G.
El cliente no dejó un comentario.Christopher G.
Have used this location many times for a variety of rentals. They always have what I need in stock. Only thing to improve is speed on checking people in, but it seems like all rental locations are slow with this.David G.
El cliente no dejó un comentario.William K.
Absolutely loved the atmosphere in the office. Everyone flowed and worked well together. Lots of energy and pleasurable. I definitely will use their services again.Ursala B. | Overall Experience
El cliente no dejó un comentario.Latanya G.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.MauryOlando C. | Overall Experience
El cliente no dejó un comentario.DONNA D. | Overall Experience
El cliente no dejó un comentario.David H. | First Impressions
El cliente no dejó un comentario.Latasha B. | Overall Experience
They could be more helpful with information about things .Everett B. | First Impressions
El cliente no dejó un comentario.Wendy M. | Overall Experience
El cliente no dejó un comentario.Regina Y. | Overall Experience
Great 👍Charmane J. | Overall Experience
The truck I rented windshield has a fast drip water 💧 leak, driver side dripping on steering wheel and cargo area boxes got soaked had to throw away some items.L C M. | First Impressions
Staff was great…Elizabeth C. | Overall Experience
El cliente no dejó un comentario.Nikita R. | Overall Experience
El cliente no dejó un comentario.Sheila m. | First Impressions
The staff has treated me very well and truly helpful in assisting me when I fell behind im very grateful,I've had my storage 17mosNetta L. | Overall Experience
Hand carts being available to move items was a great assistanceChristy S. | Online Move In
El cliente no dejó un comentario.KEVIN O. | Overall Experience
Staff was very helpfulJohn H. | First Impressions
El cliente no dejó un comentario.DAVID W. | Overall Experience
I want to thank you for been so kind and understanding with me at a time when I need more time to pay my bill. Once again Thank YouMelissa R. | First Impressions
El cliente no dejó un comentario.Sylvia T. | Overall Experience
The only problem I had, I was uncomfortable to go there at night when I was alone.Kathi W. | Overall Experience
I was told I could access it 24/ 7 I finish moving to store my stuff and it won’t let me in, I call the number and no one answersSidney W. | First Impressions
El cliente no dejó un comentario.Joe P. | First Impressions
El cliente no dejó un comentario.Tranesia H. | Overall Experience
Door never worked the entire year I was there, also never got a key card. Lighting was inadequate and I found myself needing a flashlight during the dayAaron H. | Overall Experience
Awesome customer service. Ease of use and convenience is great.kimberly b. | First Impressions
El cliente no dejó un comentario.Justin G. | Overall Experience
El cliente no dejó un comentario.ryan m. | Overall Experience
The employees were friendly, efficient, helpful and kind. We relocated from VA a month ago and they greatly assisted with and made easier the transition of our arrival with the truck and the unit. I will 100% use this location again if / when we move to another home. Thank you!!Amy M. | Overall Experience
I Tell All My Friends An Family Very Nice An Well Rent Again In The Future Thank You Very Much.Glenda S. | Overall Experience
El cliente no dejó un comentario.Florine B. | First Impressions
El cliente no dejó un comentario.JERRICA B. | Overall Experience
El cliente no dejó un comentario.Felecia N. | Overall Experience
El cliente no dejó un comentario.ROGER W. | Overall Experience
El cliente no dejó un comentario.herman M. | Overall Experience
They act like they didn't want to be theremartha t. | Overall Experience
Great folks here. They took excellent care of me. Almost makes you move again. AlmostWilliam B. | Overall Experience
El cliente no dejó un comentario.corey r. | Overall Experience
El cliente no dejó un comentario.valorie M. | Overall Experience
El cliente no dejó un comentario.Cynthia L. | First Impressions
Needs better access to the back of the building, there's only one door.Anthony S. | Overall Experience
El cliente no dejó un comentario.Justin N. | Overall Experience
Our unit leaked during Hurricane Sally (Unit 41). A family heirloom was ruined. We purchased the insurance, filed a claim, and was paid for the physical loss. However it was an irreplaceable piece of family furniture. Just FYI.Steve H. | Overall Experience
El cliente no dejó un comentario.Cory J. | Overall Experience
bathroom hours in closed storage area. sh#t my pants because it was lockedJeffery H. | Overall Experience
El cliente no dejó un comentario.Danil P. | Overall Experience
El cliente no dejó un comentario.Delaney M. | Overall Experience
Awesome people at this facility. Thank you all.Danil P. | First Impressions
I reserved a unit days prior to a move when we got to town I called and talked to Kristen. Then when I arrived a super nice guy got me all hooked up. This is my first time using a storage unit so he even walked me over showed me how to use the check in machine and even let me borrow a lock till I got back with mine. Overall my experience was awesome!!Sarah N. | First Impressions
El cliente no dejó un comentario.Jessie L. | Overall Experience
I had done an online reservation and when I got there no unit was available. But he quickly did a juggling act and found me a unit and I was ready to go. Always accommodating.Wendy M. | First Impressions
El cliente no dejó un comentario.VALERIE F. | Overall Experience
Everything went very well.Danise F. | First Impressions
Kiersten has been a great professional. The need I had for storage with safety and convenience was understood. The needs I had for a move to another state were managed and a plan for loading, travel, and unloading were accurately predicted. Every employee was professional and pleasant. Kiersten's friendly approach as she delivered information was appreciated. I had the opportunity to see Kiersten and her team responded to unreasonable demands by this talent of presenting options and information which calmed the situation. Kiersten does a fantastic job. ¡Gracias!Belinda T. | Overall Experience
El cliente no dejó un comentario.Michael h. | Overall Experience
El cliente no dejó un comentario.Wendy P. | Overall Experience
El cliente no dejó un comentario.ebonee s. | Overall Experience
El cliente no dejó un comentario.ann m. | First Impressions
El cliente no dejó un comentario.Connie W. | Overall Experience
El cliente no dejó un comentario.Steve H. | First Impressions
El cliente no dejó un comentario.Kirtis H. | First Impressions
El cliente no dejó un comentario.Kirtis H. | Overall Experience
TIFFANY AND THE OTHER GIRL DO A GREAT JOB I BEEN THERE FOR ABOUT 4 OR 5 MONTHS AND THEY ALWAYS MADE SURE I WAS OK ASWELL AS MY UNIT I COULDN'T ASK FOR A BETTER PLACE TO KEEP MY STUFF STORAGED THEY ARE WONDERFUL PEOPLE THANK U GUYS UNTIL NEXT TIME.....armando d. | Overall Experience
Staff was not knowledgeable concerning the insurance requirements (type, coverage). After providing proof of insurance via a 3rd party, the staff was unhelpful In resolving an internal I haul system conflict requirement that required information not pertinent to the insuring organizations. Instead of resolving the problem through a creatively solution, the staff pushes responsibility back on the customer to remedy an issue that affects uhual. I find issue that requirements such as the insurance and specific lock requirements to be highly irregular for uhual rentals I've under gone in the past. This information is not disclosed during reservations and seems to serve as a snare trap for customers already under going a stressful activity with relocating.Seth M. | First Impressions
El cliente no dejó un comentario.Jerry M. | Overall Experience
El cliente no dejó un comentario.CHARLES D. | Overall Experience
El cliente no dejó un comentario.florine b. | Overall Experience
El cliente no dejó un comentario.vincent k. | First Impressions
El cliente no dejó un comentario.CHARLES D. | First Impressions
El cliente no dejó un comentario.barbara g. | Overall Experience
El cliente no dejó un comentario.STEVEN G. | Overall Experience
Used for about a year. Completely happyJerry G. | Overall Experience
My furniture was damaged although it was in a air conditioning unit, the manager Krissy at the pace Blvd location was rude and unprofessional to the customersSheila G. | Overall Experience
There were multiple rat droppings in my storage. Though I have the insurance I have had nothing but the run a round for my damaged belongings. I was unable to receive help of any kind. I got multiple mix instructions through out the whole process.Laporsha y. | Overall Experience
There was only employee working on a busy Saturday morning. The employee maintained his customer service with an exceptional attitude. However, the waiting in line period was too long. I was there at 820am for a reserve pickup 830am but I was not seen until 900am. There were 7 customers waiting behind me and 3 in front with 1 employee on the site. That's unsatisfactory. Nevertheless, that employee deserves an unscheduled day off!Rita D. | First Impressions
The people were rude!! And the assistant manager (a female) was extremely rude over the phone.Jadah W. | Overall Experience
Order a 26 truck got a 20 feet which was horrible and the service was bad!!!!Willie W. | Overall Experience
Very impressed with the ladys thereSTEVEN G. | First Impressions
Tiffany, Timothy and all the staff at the Pace Blvd store in Pensacola store have been wonderful!darlene p. | Overall Experience
Workers do not care about customer experience. Service is so bad I rather pay extra for a better storage/ service. Late fees are unbelievable high. No other storage charges that much. LOTS OF ROACHESalyssa r. | Overall Experience
The guys were extremely helpful.vanessa r. | First Impressions
Great storage since over the yearsBETTY J. | Overall Experience
The place my storage unit was located was great, but the national call line is a disaster!! They have no clue what is going on and overbook places etc...Tammy R. | Overall Experience
Easy process to rent van and storage unit. Will do business with again.Adam S. | First Impressions
Everyone very helpfulStacy S. | First Impressions
My experience with U-Haul was not a very good experience although the workers were great what I expected I did not receive, asked to have a bigger storage unit I was told the unit was not availableSANDRA B. | First Impressions
Very quick and easy to set up my self storage unit. Highly recommend U-haul.Randy V. | First Impressions
The people here at 2817 N Pace Blvd, Pensacola, FL 32505 uhaul are very helpful and friendly staff.Benjamin C. | First Impressions
Mice from the storage unit I rented destroyed a lot of my property. I asked if they had a mice problem before renting it and I was told "no," they flat out lied. Thank God for insurance.jennifer t. | Overall Experience
Everyone was very helpful.debra j. | First Impressions
Didn’t have a problem.Nicholas O. | Overall Experience
Not a good place to rent a storage unitMathew K. | First Impressions
No one ever there to wait on customers.takes forever to get waited on..lazy people thst work thereALBERT B. | Overall Experience
Duplicate charges after informing card on file was declined and requested additional payments option. Billed for storage after move out.Christine G. | Overall Experience
Awesome place!!!LATISHA S. | Overall Experience
I would like to thank everyone at this U-Haul center especially Xavier Johnson & Tiffany Bennett for making my U-Haul experience great! Moving is very stressful but they made my experience carefree!Kelly B. | Overall Experience
TIMOTHY IS THE BEST GUY THERE ALWAYS GOES AN EXTRA MILE FOR ANYONE....sandra s. | Overall Experience
Graciasmichael h. | Overall Experience
Great employeeNAKISHA J. | Reservación
Great employees took very good care of my needsNakisha J. | First Impressions
Helpful staff, clean and convenient facility and overall easy to deal with the return process and unit rental.mckenzie l. | First Impressions
I was with you guys for 6+ years with no problems. GraciasKAREN W. | Overall Experience
What I expected.Tommy K. | Overall Experience
Very friendly and helpful staff. I survived Hurricane Michael and working with the people at this U Haul office made dealing with the stress of the situation much easier. Thanks to everyone who helpedalan w. | Overall Experience
The staff was very helpful and took care of me when I began my service.Christopher W. | Overall Experience
Overall experience is excellent. Clean and accessible 24/7. Staff always at hand for inquiries and assistance.Milagros S. | Overall Experience
Needed access code when lost card and customer service.Kelly B. | Reservación
No complaints!!lynnay j. | Reservación
It was a great way to move when they set up storage and pay for the first month of storage! Customer service was friendly and helpful with what equipment I'll need for my move!Kim e. | Reservación
Sam makes the other employees work above and beyond which causes the team to be worn down, A team you works together for the bigger cause,The company. Hats off to Henry, Tiffany, and Timothy. 1 LoveDionne R. | Overall Experience
The young man who patiently waited on me and several othwr customers was efficient, helpful, and personable. Plus he is very good at his job. You have an excellent employee.Timothy E. | Reservación
Thank you, Tiffany and your staff, for your patience and concern.Willette W. | Overall Experience
I felt that Tiffany and all the folks that work there took pride in there jobs and truly wanted the customer to feel valued, or at I did. I feel Tiffany and the rest deserve praised recognition.Michael K. | Overall Experience
my belongings were destroyed via roof leaking into area and ground animal digging into the room from floor i need assistance to file claim for damaged and ruined itemslarry w. | Overall Experience
Very courteousDELLA A. | Overall Experience
Servicios adicionales en esta ubicación
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