Hire more competent employees. There was only one person working the store when I picked up and dropped off the vehicle. My vehicle was dropped off and given to me without being sanitized. Received vehicle with less than a quarter tank of gas. No one from the uhaul store or headquarters where on the same page when they quoted me my deposit or vehicle pickup.
Comentarios de los clientes para U-Haul Moving & Storage of Downtown Paterson
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Testimonios de clientes recientes de U-Haul Moving & Storage of Downtown Paterson
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Although Evan was wonderful and helpful he was working by himself so the wait was extensive
A little on the pricey side .... but YOU GET WHAT YOU PAY FOR !!!! ( EXELENT SERVICE, CLEANLINESS, GREAT SECURITY,AND A GREAT STAFF ) highly recommend this location to anyone looking for a unit in a secured, and clean facility.
Great Customer service.
The first night I came in to load my stuff in from the truck but the office was close and no one answered the phone number listed. I was frustrated and could not get the truck out of the driveway so I left it. The next morning I got there and the GM aided me along the move in process and explained everything. She came to check on me twice to ensure that everything was going well. She was kind and very helpful.
Staff very helpful and cuteous
Costumer service was very helpful, kind, and polite. Thank you
Satisfied
Excelente servicio en todas las atenciones al cliente , muy mables y siempre estan dispuestos a un buen servicio.
👍🏽
The employee was very nice and courteous.
You guys better be SO lucky you have Nayade as a manager. She’s honestly the best, you guys would’ve be able to run a professional establishment without her because the employee’s?? HA. forget about them! She’s the best, that’s the ONLY thing i’ll miss about uhaul.. speaking & dealing with her! Everything else i can live without.
I found it hard to get answers to questions and attitude not friendly. Late fees charged within two days past due date and told either pay or move out. Not good customer service at all
Great service and experience
Very good
No elevator had to carry everything up two flights of stairs, exhausting. Lighting is terrible. Too long to turn on while walking to unit. Tripped and fell on a 🛒 cart left in the dark in hallway.
was not happy when i moved in elevator was not working and storage room was on second floor the moving in and moving out process was terrible being that i had to move stuff up and down second floor
Dude was cool, helpful and efficient.
Great customer service, she was great,I for got her name but I was there around 730 800 AM ON FRIDAY.
Very horrible experience, I will never go there again. They were very unprofessional and rude. I had one terrible interaction with an associate named Stephanie.
Great experience from the beginning to the end!!!
The young lady that helped me was wonderful and very helpful
Great Service
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