Great stuff quick service
WOJCIECH K.Customer Reviews for U-Haul Moving & Storage of Downtown Paterson
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
I was giving a pick-up truck with a dented bumper that made it impossible to open the tailgate. After returning truck back to U-haul, the girl acted as if she didn't know that she was to report this before renting the truck to me.
ELVIS D.The guy was ready to go at 5:58 but he was totally ready to help
Joseph B.They leave the dolly in the truck without you asking for it; you drive the truck and you notice the dolly is there and then they charge you as if you used the dolly. I am a building contractor and I have multiple dollies, so I why would I ask for a rusty dolly in the fist place? This was quite a disappointment.
RAPHY U.This will definitely be my new spot. Very nice workers and everything was very clean
JESICA M.Everything went great with the rental truck and return. No issues.
FRANCESCO D.The staff were very friendly and responded quickly
SUNGJIN K.Original location for pick up was in Haledon for 430 PM, but the uhaul attendant wasn't there and I was slightly early. Even after I had paid for it in the morning. The people at that site said that the uhaul attendant had left long before four. I called and was sent to paterson and promised an appointment guarantee refund of fifty dollars but I have yet to see it on my bill. Thanks.
Michael M.Everyone is friendly and helpful thanks.
VICTOR R.Poor record keeping and a barrage of overcharges found on the receipts. Too many discrepancies. Hope Justin will get me my money I am owed back.
Jose A.UHaul is a THUG! I should have gone to Home Depot. It would have cost me $20-25 plus gas of $6-7 for a total of $26-$32. With uhaul it cost me $20+$20 in miles plus my employee accidentally filled the gas tank with $32 of gas for a total of $72! YOU GUYS ARE THUGS!
Ranjana J.I've used about 4 different U-Haul locations. Friendliness goes a long way. Your staff were just okay in this Paterson location. Compared to Totowa, i,d recommend Totowa over this Paterson. Totowa receives 5 stars from me. But I would recommend this Paterson over the one on McBride ave. In Paterson.
CHARLES A.Unfortunately, I wasn't quick enough on the draw to get this person's name, however, I would like to say that the taller woman with the braids at the 426 Grand St location was amazing. It's a rarity these days to experience such polite customer service. Kind regards, Sean Mathews
SEAN M.Great
Scott R.I got overcharged the original quote was $85 and I was charged $160 at the end this is a scam I need a call from Someone ASAP
Felipe B.The staff is exceptional and extremely professional. Ms Nayade Paulino, the manager was very helpful and made the rental process easy. ¡Gracias!
CHRISTOPHER M.The Customer Service was overall very good and professional.
FIORDALIZ U.Excelente cervisio
CLIFORHONORIO T.Someone changed my order from a 2pm to a 3pm pickup. Uhaul also changed my preferred pickup location from Fairfield, NJ to Totowa,NJ and another change to Paterson, NJ. Picked up vehicle at 2:30pm and dropped off at 3:10pm and was charged an extra day. Will not rent from Uhaul again if I can avoid
Eric F.Maybe next time u work on the miles it is to much
SALLY G.Excellent service easy enough to get in and out in a few minutes
ORVILLE P.More employees. When I arrived there was only one employee working.
JUAN O.I rented a trailer several times in the last few months. Each time there was only one employee working. They had to tend to the customers on line and facilitate the equipment inspection/release to the customer. I think that it's not fair to the employee and the customers. I'm not sure if it was just pure coincidence that there was only one employee working. I hope not.
Raul S.Nothing to improve. Everything is perfect
GUSTAVO G.Nothing, everything was perfect
IRVING D.Keeping your good works
OLGA C.Todo esta bien
RUDYS V.Customer service horrible it's a sad thing when you really need to get something done but at the same time have to deal with nasty attitudes and people that treat customers with disrespect!
EMANI H.On a scale of 1-10 with 10 being the highest possible rating, I would give you an 11. There is ample room at the facility to hook up and drop off trailers. I check in ahead of time, am politely greeted, quickly processed, and competently assisted in hooking up and inspecting for thoroughness and safety. I'm not saying that I have never had to endure waits, but those times have been due to my arriving at obviously busy pickup times. I am only a customer and I do not work for U-haul, am not associated with U-haul, nor do I have any relatives who work for U-haul/
MATTHEW K.The employee that worked at the time when I went to pick up moving supplies, when it became my turn on the line, he literally told me he needs to take care of the customers first as if I wasn't a customer… He made me wait for all other customers to get serviced, even the ones that kept showing up after me. Not sure whether I got discriminated against because my skin color is white or because I'm Muslim
CASEY A.The service was excellent...I would highly recommend you to other people. Gracias
DANA G.The customer service rep was knowledgeable and pleasant. Gracias.
FELICIA H.Everyone was helpful and got me in and out quick zero complaints.
Kyle G.The truck sounded like it was ready to fall apart. I filled the gas tank up when returned and they charged me $100 for gas. Tried calling the location for 3 hours!!!! Still never got anyone on the phone. I will be disputing the charge with my CC. Not paying for gas that I brought back at the same level I received it.
ALEXANDER S.Excellent service and fast. The lady in the counter very professional and gentil. I come back again!!
OSCAR Z.Keep doing the same thing.
GUSTAVO G.I had made the reservation but still had to wait for about 15 minutes. The staff should have opened the other counter and taken and assisted me instead of making me wait unnecessarily
Nelly C.NO ONE ANSWERS PHONE. I TRIED CALLING TO TELL THEM I NEEDED A FEW MORE HOURS WITH THE TRUCK, THE PHONE MESSAGE SAYS GO ON LINE TO ADJUST. REALLY, I AM TRYING TO MOVE AND I HAVE TO STOP AND GO ON LINE -
KEVIN C.U-Haul is always there for my needs thank you
WILLY G.Grand st is the best Uhaul location. I never have a long wait time there and the people are very nice.
JACQUELIN H.The customer service was awesome very patient and professional enjoy doing buisness with them
Ronnell T.Horrible service, i returned the trailer one day earlier at another location witch they told me it was ok to do, then 2 days later they call me trying to charge me 250 dollars for dropping at wrong location, reps were very rude and woldnt even listen to what i had to say, i hope they know they just lost a lot of customers with me and my family
STANLERD R.They cheated in gasoline marking. I urgently drove to the home didn't check the gasoline level. I took the picture of the gas meter. When return the truck I told the manager but he didn't solve the issue.
ABDUR R.they were kind to me keep that
ALEJANDRO P.It was excellent
INZA K.i was charged extra with no explanation
rufus N.The vehicle was a little squeaky but besides that everything was great awesome customer service...
JAMAR G.