Customer Reviews for U-Haul Moving & Storage of Downtown Mobile

2221 comentarios

970 1/2 Springhill Ave   Mobile, AL 36604
(W Of Broad St)

(251) 433-1548

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(251) 433-1548

970 1/2 Springhill Ave
Mobile, AL 36604
(W Of Broad St)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Great service.

Todd N. 
Clasificación:
5.0

Had no light in storage and some of my stuff got wet

YKELILA J.  |  Overall Experience 
Clasificación:
4.0

Great facilities. Great price. Unique small sized units. Access hours could have been a lite later. Would use again if need arose

Andrew T.  |  Overall Experience 
Clasificación:
1.0

Your employee is soliciting people to allow her brother to. Tried to fraud me

Alethia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keiyuna l.  |  Online Move In 
Clasificación:
5.0

Issues with truck maintenance. Delayed 6 hours due to mechanical problems with truck.

leila D. 
Clasificación:
1.0

Charged an additional unexplained $21.50. Called to location and was put on hold for over 30 minutes. Was told to have the trailer back by 9:00am or they would charge additional but they said they would NOT do that. They did. I want my credit card credited for this. I am very disappointed with U-Haul. I have more things to do with my time than this nonsense. Dequincy Brown was the CSR. Merchant ID is 8033961163. My contract # is 91614154

Ray W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa R. 
Clasificación:
5.0

I have rented U hauls five times in the past year and every time I have been treated well by all associates. Trucks and equipment were well maintained. Thanks U-haul.

Brent M. 
Clasificación:
5.0

Very friendly and courteous Thank you!

CLINTON C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RALPH L. 
Clasificación:
5.0

Good people.

george P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juanita L. 
Clasificación:
5.0

Very friendly staff. Fast and affective.

DANIEL R. 
Clasificación:
5.0

I have always had a good experience at this location. They have always been very helpful even when under staffed.

Renee L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonja H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

Friendly and helpful front desk staff

Albert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
3.0

With the exception of the employee who checked in my rental van, every other employee I dealt with at this location was rude and unprofessional! The employee who took my call to extend my rental period was EXTREMELY rude. She was very uncaring, unprofessional and angry. She wanted to argue about everything. I will not go back to this location again and I will think twice before I rent anything else from UHaul.

Douglas K. 
Clasificación:
5.0

The manager Tisha was super helpful, friendly and amazing. Excellent experience!

KEVIN C. 
Clasificación:
5.0

Tisha was awesome! Put a hitch on for me and got me set up quickly.

Aprel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernabette K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Volodymyr B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDY R. 
Clasificación:
5.0

Staff and service was best in class! Tisha knows what customer service with a smile looks like. ¡Gracias!

chris S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nicholas W. 
Clasificación:
5.0

great staff

MARK M. 
Clasificación:
5.0

Nothing Great service

Beverly T. 
Clasificación:
5.0

Very friendly employees

Eldon B.  |  First Impressions 
Clasificación:
1.0

THEY STOLE MY MONEY OFF MY CARD AND THE RUNNING A ILLEGAL BUSINESS AND THE LADY KEPT MY INFORMATION AND STEALING MY MONEY OFF MY CARD AND WILL NOT LET ME SPEAK TO A MANAGER

Lolitha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

samanthga K. 
Clasificación:
1.0

Still have no info on why I have this storage unit. Your company is seriously lacking in communication with customers. Whatever the reason as yo why o have this storage unit I will be contacting an attorney and he will contact your office

JAMES P.  |  First Impressions 
Clasificación:
5.0

The woman at the counter was great. She was the only one working and it was quite busy. She remained calm, kind, patient, and efficient. The facility was clean and organized.

CHAD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY G. 
Clasificación:
1.0

After picking up the vehicle we looked at it. Found it had drug paraphernalia inside called the mobile police department. They came and remove the drugs from the vehicle. We use the truck to complete the trip. I put the fuel at exactly where it was. Even took a photograph of what it was. And you all charged me for fuel. And a cleaning fee.I'm going to reject the charges through my credit card company if I do not hear back from you today. And I will put a nice review on the Internet of how you rented a truck with drug paraphernalia in the police report showing that it wasn't removed.

RUDI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

OXZONA W. 
Clasificación:
5.0

Awesomeeeee customer service!!

Jennifer K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE C. 
Clasificación:
5.0

The lady that help me on yesterday was very helpful and knowledge Thank so much for everything

demetria S. 
Clasificación:
5.0

Thank You All so much!!!

LYNN P. 
Clasificación:
5.0

Tisha was awesome. They could tell I was stressed about my move and made me feel much better and calmed me down. Thanks, Tisha!

Mary D. 
Clasificación:
5.0

Nothing Just keep doing Your Best..Customer Service Was Awesome..

ROBBIN W. 
Clasificación:
5.0

The staff was excellent... efficient, friendly, helpful.

DANIEL O. 
Clasificación:
5.0

The staff at this location were well trained and great customer service skills.

SHIATISSIWA C. 
Clasificación:
1.0

I got overcharged a 100 miles in mileage can't prove it but know i didn't drive over 100 miles very disappointing always have been very happy with uhaul

James M. 
Clasificación:
2.0

Make sure to actually process and hold your reservations. I've been there twice this month (making reservations with 2 different methods), and both times it was messed up.

Nicholas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helge M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Coleman M. 
Clasificación:
5.0

Thanks Tisha

MYRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy S. 
Clasificación:
5.0

Always nice staff

CLEVELAND S. 
Clasificación:
5.0

Will be good to have an amount of unit dedicated to Non smoking, terrible the smell of cigarettes and ashes. Great equipment.

JUVETZY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Broderick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
4.0

Everything was perfect. I can't think of anything to improve the service.

Charles S. 
Clasificación:
4.0

Friendly and professional!

Grace T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet W. 
Clasificación:
4.0

Need to be told that app has to be used to drop equipment off. Should not need to use an app to do so.

Jay V. 
Clasificación:
5.0

The Rep was very helpful and the truck I rented was in good shape.

dave M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

felicia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC A. 
Clasificación:
5.0

Very pleased with her customer service skills

LEEZ L. 
Clasificación:
3.0

Floor In truck was greasy from fabauoso cleaner

Richard B. 
Clasificación:
3.0

They talked about clean equipment then give me one run down a dirt road.

Brian C. 
Clasificación:
5.0

She was very nice and and her spirit filled the office with so much joy. Thank you all so much...

Saveria W. 
Clasificación:
5.0

El cliente no dejó un comentario.

nykailia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney S. 
Clasificación:
5.0

Bueno

DARIUS M. 
Clasificación:
5.0

This U-Haul was great as is....Thanks

Mary Y. 
Clasificación:
5.0

Have both ends of uboxes open for better usage/capacity

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
1.0

El cliente no dejó un comentario.

CASSANDRA C. 
Clasificación:
1.0

Horrible experience! My order with al payment info etc was deleted by staff as a duplicate order. We were given keys to truck went back to speak with Staff about no gas in the truck. Then after we left we were called about no payment on file and threatened with being reported as a stolen vehicle. Manager thought he hung but and then proceeded to trash talk me to his staff. Will not recommend this location to anyone.

kelsea B. 
Clasificación:
5.0

Henry Jones and the young lady he was training was a breathe of fresh air. It has been 20 years since I had to rent a truck. He explained the process, answered all questions this was where he went above and beyond. He knew his company information front and back. Uhaul should be honored to have a bright young man who is proud of his company and he goes the extra mile to make sure the customer is satisfied but understands the process... Kudos to Henry Jones and the young lady working with him on yesterday. I will gladly send family and friends to this location and tell them to ask for Henry....

CARSETTA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
4.0

Be more forthcoming about the price. I paid around $92 up front, but then paid an additional $34 for an unknown reason

VAUGHAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY D. 
Clasificación:
5.0

Staff is always nice

CLEVELAND S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jessica R. 
Clasificación:
5.0

My experience at this location has been excellent. The staff and management were very courteous and helpful throughout my process. I needed the use of both rental and storage services, the entire staff were very attentive and provided me with the best solutions, at a difficult time. Thank you all for your assistance. I will definitely recommend this location to others.

lakisha y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKISHA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley C. 
Clasificación:
1.0

Customer service was horrible. Everyone acted like they didn't want to be there. Didn't even offer to show me which truck was the one I rented. I walked up to the counter and the lady just stared at her computer while I waited at the counter. Then had the audacity to look at me like, "do you need something?" At what professional business is this acceptable? Every customer should be greeted with proper manners. I would say maybe she was having a bad day, but she did the EXACT same thing when I showed up the next day. This location needs to do some serious work on their staff. Overall poor experience.

Stefan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNIE S. 
Clasificación:
4.0

Make sure when a customer request one way and reserves it, the vehicle is there when the time comes to pick it up!

Roger B. 
Clasificación:
5.0

Check in/check out process were both quick and easy. Great customer service.

Kenya B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth L. 
Clasificación:
5.0

service wa s excellent

Chiquita F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE H. 
Clasificación:
5.0

Add backup camera!

BRADLEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

Great customer service and very respectful of your time!! Great experience.

JASON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacorielle S.  |  Overall Experience 
Clasificación:
5.0

The staff is a nice group, Polite and courteous

Paul S. 
Clasificación:
3.0

We originally rented at a location by our house to save on mileage since we were just cleaning out old furniture and picking up new furniture all within a 5 mile radius. When we showed up to pick up the truck we reserved 3 miles from our house it was not available. We had to go 17 miles away to get the truck so that was an extra 22 miles that we were charged for mileage. I was very disappointed that we were charged for the extra mileage to pick up and drop off at the new location since we originally arranged pick up and drop off three miles away.

Jennifer C. 
Clasificación:
5.0

Staff was very friendly and comical.

Japonica G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Moustafa N. 
Clasificación:
2.0

No one was behind the counter when we arrived in Mobile AL, at the Springhill Ave location. No one cleaning up or hanging around didn't know where the counter help was. She finally came and was very curt with the minimal check in help she gave us.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel P. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
5.0

Friendly people with a can do attitude!

Roger B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick S. 
Clasificación:
1.0

They have changed mangers so much when you go inside you don’t know who’s the manger and who’s not on my due date I have people calling me on the same day my storage is due and I got a $15 late fee the same day and then the manger had used my credit card cause I paid my bill with her with my card she used my card the next month and paid my bill and said that I told her to sign me up for autopsy why would I tell a person I heartily even know to do that how do you just use a person card without their permission this area can not ever keep no manger at every time you go there it’s a bunch of people hanging out in the front of the office like they just came from a club they are so unprofessional and ghetto it used to not be like this right now no one has no respect for anyone I love my storage other than that I have been with uhaul since 2017 but the choice with management now is terrible

linnea l.  |  First Impressions 
Clasificación:
4.0

great customer service!

Travarvis E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia M.  |  Overall Experience 
Clasificación:
2.0

The only thing I dislike about this storage facility is access to second floor. No elevators. Everything has to be physically carried. I understand it's a historical building and the city will not allow it, but if customer satisfaction is a priority, why not consider adding it on the outside. I'm sure this would not take away from the building.

Doris H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Brent B.  |  Overall Experience 
Clasificación:
1.0

I will never use uhaul storage again. The staff lie to make a sale. I kept getting charged for late fees when I was on auto billing. My experience with uhaul was horrible.

Andre J.  |  Overall Experience 
Clasificación:
5.0

Great

LETITIA H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darshell M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carnesha M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

judy m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney B.  |  Overall Experience 
Clasificación:
5.0

Very good

Priscilla T.  |  Overall Experience 
Clasificación:
3.0

U-Haul has always been up to par with a lot of things that I needed for them but this rental round right here Lord I was so upset with U-Haul because I drive a hundred and thirty miles just to get a truck trailer and U-Haul I know they're going to do the right thing so if I had to go back to U-Haul I'll say yes

Cleophus W.  |  First Impressions 
Clasificación:
5.0

Manager (Ms. English) was very professional. She made me feel as though I was always welcomed, when going and coming to my storage. Companies need more employees like Ms English.

douglas c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nekea m.  |  Overall Experience 
Clasificación:
5.0

The employee that assured us with securing storage was extremely helpful and thorough.

Patsy G.  |  First Impressions 
Clasificación:
4.0

Return Customer

james p.  |  Overall Experience 
Clasificación:
5.0

Great service just wish I was able to access my storage after business hours

Brenta S.  |  Overall Experience 
Clasificación:
5.0

i was very pleased with yall uhaul build ,great customer service, i loved yall prices and how yall keep people belongs sercurt and safe with codes,doorlocks,and in a very well and clean builds. thanks

Natasha E.  |  First Impressions 
Clasificación:
4.0

When I opened my account, I was told that the rate I began with would be the one I ended with; however, this turned out not to be the case. When I called about the increase, the representative was rud

Jabaria D.  |  Overall Experience 
Clasificación:
4.0

Most staff was nice but would argue and complain about management and uhaul in general in front of customers ...

chance b.  |  Overall Experience 
Clasificación:
4.0

I like this storage facility because they offer a lot of things to make storing items and moving easier.

MARY E.  |  Overall Experience 
Clasificación:
5.0

The U-Haul service was fast quick and they were very nice and the facility is clean.

gwendolyn m.  |  First Impressions 
Clasificación:
5.0

Thomas and his associates were awesome!

James S.  |  Overall Experience 
Clasificación:
3.0

Because was told do not give refunds on a unit that was paid up till October

JENNIFER S.  |  Overall Experience 
Clasificación:
5.0

Thank you!.

martez t.  |  Overall Experience 
Clasificación:
5.0

Thomas wa excellent! He went above and beyond to help us out!

James S.  |  First Impressions 
Clasificación:
5.0

I was pleased.

REGGIE W.  |  Overall Experience 
Clasificación:
1.0

I experienced WAY too many issues to list. UHaul has already taken up too much of my time and my money. I will NEVER use UHaul again.

Marlowe B.  |  Overall Experience 
Clasificación:
4.0

Would love extended hours on Subday.

latonia g.  |  Overall Experience 
Clasificación:
1.0

I had talked to someone (female) on November 26, I told her i'd B there on December 3 to settle my account for the amount she gave me $250. They auctioned my stuff 11:00 on dat Sunday

gwendolyn w.  |  Overall Experience 
Clasificación:
4.0

Whenever I go there the staff is friendly and knowledgeable. There is however a tremendous wait time.

kandace k. | Reservación
Clasificación:
5.0

The staff was very helpful especially Mr Donnie

daphne g.  |  Overall Experience 
Clasificación:
5.0

I only clicked excellent.

Jacquelyn K.  |  Overall Experience 
Clasificación:
4.0

This is a convenient location...I would recommend it. Good service...knowledgeable..and clean facility...Thanks for all the help.

elarus m.  |  Overall Experience 
Clasificación:
5.0

If i needu again i will come back thank u

Linda H.  |  Overall Experience 
Clasificación:
4.0

Helpful staff, clean facility

Tara B.  |  Overall Experience 
Clasificación:
3.0

The staff, given the area is very unprofessional and unwelcoming. Usually you would expect customer service representatives to be friendly and bare a smile. Not the case at all at this location.

LARRY D.  |  Overall Experience 
Clasificación:
4.0

Savannah was awesome, had trouble getting the lock off my U box and she let me borrow a hammer. Also not sure about the facility never visited. Frustration during scheduling my delivery of my U box

KERI S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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