Customer Reviews for U-Haul Moving & Storage of Downtown Mobile

2,496 reviews

970 1/2 Springhill Ave   Mobile, AL 36604
(W Of Broad St)

(251) 433-1548

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(251) 433-1548

970 1/2 Springhill Ave
Mobile, AL 36604
(W Of Broad St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

My lady Ms. Tisha needs a raise she's a wonderful manager very nice and helpful and a great listener ! Very much satisfied thank you again.!

Seleste M.  |  First Impressions 
Rating:
1.0

If the mileage and gas tank right y do we still get charge if the representative said everything ok n we get charge for no reason

RASHEA S. 
Rating:
5.0

Have more kind people like the ones who waited on me they took care of my needs

Laketha E. 
Rating:
5.0

Customer did not leave a comment.

Kiara B. 
Rating:
5.0

I highly recommend u haul

TERRY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA H. 
Rating:
5.0

Customer did not leave a comment.

Tenaysha C. 
Rating:
5.0

Customer did not leave a comment.

Angela B.  |  First Impressions 
Rating:
1.0

Manager was rude, surly and mostly unhelpful. No sense of customer service. She seemed to think all she had to do was reduce our price $50 and we'd be happy. This seemed to be picked up by others on the staff. Nobody smiling, no pleasantries. There is a much needed training opportunity at this location.

George C. 
Rating:
5.0

Customer did not leave a comment.

JASMINE G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Latisha H. 
Rating:
4.0

Customer did not leave a comment.

LEROY E. 
Rating:
5.0

Customer did not leave a comment.

OLIVER M. 
Rating:
5.0

Customer did not leave a comment.

MONTGOMERY P. 
Rating:
5.0

The manager of this location is absolutely "top of the line". She understands the importance of protecting the company's interest while at the same time treating the customer well. She takes time in training new people to help them understand what makes this location most attractive. The Chickasaw location shares excellent people, but for some reason has run out of trailers. UHaul works well for me. I appreciate it and look forward to mutually pleasant and beneficial dealing.

Franklin A. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
1.0

Stop overcharging people or hire someone who knows what they're doing.

Charlita P. 
Rating:
5.0

Customer did not leave a comment.

Beth W. 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  Overall Experience 
Rating:
5.0

The facility was clean, accessible and well run and the personnel were unfailingly polite, efficient and helpful. It was the kind of place that the term customer service was the first order of business.

Vader P.  |  Overall Experience 
Rating:
3.0

It was what I expected. The steering in the truck was a little off but once I got used to it, everything was great.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Nothing

JOHN M. 
Rating:
2.0

Scheduled self-delivery except that they loaded empty U-Boxes, not the ones we had in storage. Due to the delay, it cost us an additional hour (at $115per hour) for the moving help at the apartment we were moving into.

David B. 
Rating:
5.0

Customer did not leave a comment.

CHAD B. 
Rating:
1.0

Upon entering: No reception or greeting. Only employee was in the bathroom and failed to notice two customers upon arriving back at desk. Employee was lazy and sloppy. Rented trailer had broken glass inside so it was obviously not inspected nor cleaned following previous rental. Employee made no attempt to inspect trailer in beginning of rental. End of Rental: Again, no employee available at reception. No greeting. Finally found someone and they said just drop the trailer and we'll get it. So I did. Then received a phone call 7 hours later asking when I planned to return the trailer. I explained the trailer was already at Uhaul. The struggle must be really difficult for Uhaul. Good thing you don't have much competition.

PHILIP F. 
Rating:
4.0

Customer did not leave a comment.

Patrick I. 
Rating:
2.0

The female Managers approach was harsh - her tone and level of attitude that the customer is beneath her was little to be desired. Very demanding while obviously irritated when customers don't realize any misunderstandings they may have.

Robert C. 
Rating:
1.0

All my things were destroyed by water and mold.

Mitchell R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GENE J. 
Rating:
5.0

Tisha was and Nicole always is...knowledgeable and pleasant to deal with. I look forward to my relationship with the ladies and U Haul.

TIMOTHY V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORENE C. 
Rating:
5.0

The 2 crew working was friendly

Sabrina L. 
Rating:
3.0

There was no one there we went after hours

michael E. 
Rating:
1.0

The manager and rude unprofessional employees kept me on hold and never returned my calls. Left me on hold for 30 minutes twice and overcharged me for a small truck I didn't reserve. I ordered large truck and all they had was a small 15ft truck. Only got a simple $10 credit and they act like they accommodated me for they unorganized mess ups. I will never go to Spring Hill branch again and I will report this to a general manager. They both hung up in my face. Customer service is horrible and ghetto because they get nothing but minimum wage and don't know how to treat there customers.

Tasia O. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
2.0

Truck was not ready. Windshield was dirty. Appliance Dolly I reserved was not on the truck at the location and an attendant had to find one. Took awhile and I notice the attendant returned a text while I was waiting. I had to walk to pick up truck. Return was better.

Caril V. 
Rating:
4.0

Customer did not leave a comment.

Keith T. 
Rating:
5.0

No improvement needed everything just right if ask me.

Ahnishaku C. 
Rating:
4.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

suzanne b.  |  Overall Experience 
Rating:
5.0

Great customer service

Cabretta H. 
Rating:
5.0

I was already frustrated because I uhaul changed my reservation several times and then removed my request for a dolly. Came to this location to just pick up a dolly that was left off 1st reservation. Staff was very patient and understanding. Tried to help accommodate how they could.

VALISSA F. 
Rating:
4.0

Customer did not leave a comment.

Brooke J. 
Rating:
5.0

Customer did not leave a comment.

SHERYMICA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Benita A. 
Rating:
5.0

They were very nice people 👍

ANGELO J. 
Rating:
5.0

friendly, efficient

marc G. 
Rating:
5.0

I am not sure if policy has changed but this time I had to go get my own rental. THey told me where it was located. In the past they sent a worker to the yard or parking area brought it up front to me.

Gregory M. 
Rating:
4.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Mitchell L. 
Rating:
4.0

Customer did not leave a comment.

Keith T. 
Rating:
3.0

The only problem I have is that they really be trying to get you don’t pay attention

Roneika S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sergio M. 
Rating:
5.0

The service was excellent. Everything went according to what the attendant explained. This made the process very easy. Best experience ever.

BARBARA A. 
Rating:
1.0

This has been the single worst experience of my life dealing with this company . I will never recommend this company to anyone ever. As amatter of face I will warn them never to use this company for anything. Me and my family almost died using your poor equipment and and I was lie to and charged to extend my rental after being told that there would be no additional charge... Not to mention I had wait for hours for a repair and I had two tires blow up on me. Making me late for my appointments and putting me out over $ 1500 in hotel fee.... NEVER AGAIN!!!!

Shakena G. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Everyone at the Mobile office were wonderful. For the time I arrived from out of state to when I pay my storage unit every month. Thank you for having wonderful personal .

Amanda S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIFFANYNICHOLE F. 
Rating:
1.0

My reservation was wrong. When I returned the truck a day early I was charged extra. I was told by several people that they could not find any record of my truck. Yet they are still being charged for it. I will never use you all again and I will let everyone that I know that this service is unacceptable there is no compassion and lack of understanding for your own systems, that fall back onto the customer.

BIONCIA Q. 
Rating:
5.0

The young lady was pleasant great customer service

Talisha W. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

MARCUS D. 
Rating:
3.0

na

Brad Y. 
Rating:
4.0

Customer did not leave a comment.

Martha R. 
Rating:
5.0

I love it

Erica R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARRIE M.  |  Overall Experience 
Rating:
5.0

Unbelievable customer service!! I had dented the truck and couldn't have been treated more comfortable.. ordered them pizza for all their help…!!!!

Kathy G. 
Rating:
5.0

Customer did not leave a comment.

gregory w.  |  Overall Experience 
Rating:
2.0

employee was confused and did not have the truck that was ordered. Told me that I would get an email for me to choose a drop off location. The email had a drop off location that was out of my way. When I wanted to change it they said that it would be $20 charge.

Patrick D. 
Rating:
1.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Latosha W. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

I told them about what happened at pickup. They said they would report it too.

David H. 
Rating:
5.0

Customer did not leave a comment.

SARAH F. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
1.0

First my husband Darren Owens made reservations 2.5 weeks prior to rental for 9/19/21. He received an email on 9/17/21 that the location of truck pickup had been changed. Which this location was additional 30 miles out of the way but ok. We arrived Sunday morning 9/19/21 at 6:15 am Springhill Ave Mobile, AL to pick up truck. After several attempts to log in and do on line pick up we kept receiving no reservations for our number. Darren then called customer service support and waited on hold for 41 minutes. After getting rep we were on phone for 1hr and 17 minutes trying several different attempts of verification codes to signing out of account etc... Representative finally got help to cancel reservation and we had to set up rental account in my name. This is beyond ridiculous and between costing us alot more money and time !!! Very poor and uhaul had no problems taking our money!!!

Shelbie M. 
Rating:
5.0

Pleasant experience as always. Thanks to the young lady at the Loop store in Mobile,Al and the young man and woman at Springhill location Mobile,Al. Made my transition very easy. Thanks again!!

Donnie J.  |  First Impressions 
Rating:
5.0

Sterling and Avery went above and beyond to accommodate my needs. They are very friendly and are a huge asset to the company. Thank you both for making my day brighter. Keep up the good work!

Stephanie A.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

WALKER P. 
Rating:
5.0

Tisha is running a tight ship at this location. She is truly an asset for this location.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

JEROEN H. 
Rating:
5.0

Customer did not leave a comment.

Theo F. 
Rating:
1.0

Terrible customer service and rude employees upon move in should have been a sign to go elsewhere. Moved out August 21st and followed all steps online to complete move out process. Manager never confirmed move out on her end, yet a week later when the next months rent would have been due started sending letters for rent and overdue fees. Attempted to contact her multiple times to correct this and complete the move out on her end. She never returned emails or calls. Contracted corporate several times and each time they said they saw the notes on the account from the previous corporate call noting I had moved out and for the manager to complete her portion of the move out. It was not until 5 days after my most recent contact to corporate when they finally pushed the case through to upper management, causing her regional manager to be notified of what she had been failing to do, that she completed the move out and I received this email to review the facility. Tisha Couch is either an unfit manager, or just flat out lazy. Which seems to be a trend in this area among Uhaul facilities. Will never be doing business with Uhaul again nor would I ever recommend them to anyone.

MACKENZIE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron S.  |  First Impressions 
Rating:
2.0

I had to find someone to help me in the office, the front tire was going low, I had to take the sign out of the window

Deanna M. 
Rating:
2.0

The staff was super friendly and helpful when you could find them. The truck had a leak from what I'm assuming could only be rain. I had the AC blowing and it never leaked then. I had standing water on the center console and in the passenger floor board. The back was dirty and not swept. Also for some reason the "Tow" button would engage everytime you turned the engine on. Again the truck was my only issue. The staff was good.

TYLER P. 
Rating:
5.0

Love this location and the trucks are always so clean! Thanks again

Ladd M. 
Rating:
1.0

Customer service was rude, short & had a bad attitude, injad the impression the person didn't want to be @ work or was their last day on the job & couldn't wait to quit!

TIMOTHY W. 
Rating:
2.0

The U-Haul truck I picked up was filthy. Cigarette butts in the ash tray, a used cup, and food trash were inside the truck.

Rachel R. 
Rating:
2.0

This location needs to be more professional with there Coustomer. Poor service

AMANDA W. 
Rating:
1.0

Far to many improprieties. Error after error. Honesty and truth problematic. Finger pointing without resolution of issues. Very disappointing!

herbert w.  |  Overall Experience 
Rating:
5.0

Nothing 👍

VERDELL W. 
Rating:
3.0

They didn't have any Dollys available and that's pretty important to moving, we are using them again tomorrow for out big move into the new house so fingers crossed they have dolly's because they will lose our busy if they don't a second time .

NATALEE L. 
Rating:
5.0

The workers that waited on us were excellent,I have gotten a uhaul from this location each time I moved and they were great, pleasant and the manager on duty seem to know her job very well.

LESLIE T. 
Rating:
5.0

Everything was very good.

DERRIEL W.  |  First Impressions 
Rating:
5.0

Nothing this location is professional, very helpful and accommendating.! The Manager Tisha is dedicated to making everyones move a success, I was already stressed to death and she took over rented me everything I needed and got me on my way!! Go see The Sprnghell Ave., loctin its the best in town.

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

NOAH B. 
Rating:
1.0

The workers didn't know anything the keys on the key ring didn't fit the lock a truck inspection wasn't did when I first got the truck the truck wasn't pulled out

Miranda M. 
Rating:
1.0

Customer did not leave a comment.

GARY C.  |  First Impressions 
Rating:
2.0

Was not greeted upon walking in. Was initially told that the rental would not be checked in because the worker was not going outside in the light rain. I advised that I would check in the rental myself using the uhaul.com portal, at which time another worker assisted in checking in the truck. Thank you to the worker that assisted, but not what I expected from the worker that wouldn't help considering I paid close to a $1,000 for a rental.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

necola r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Chris, who works normally at the airport location, was very cordial and helped me very professionally. I was happy to have him as a customer service representative.

RONALD L. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE H. 
Rating:
5.0

Guys were super helpful and very nice!!

KYLIE K. 
Rating:
3.0

Spend more time training the new staff on how to do their job before leaving them on their own.

RAJ B. 
Rating:
4.0

Customer did not leave a comment.

Jonathan P. 
Rating:
3.0

I already pd 230$ for the truck rental for the weekend and brought it back 15 miles over my aloted minutes.. they charged me 190$ dollars more for the truck.. so total price for 2 & 1/2 days was 420$? I've never felt more robbed in my life.. and I didn't order any extras …. 😡😡😡😡

Vanessa H. 
Rating:
3.0

I was told I had truck till 3 pm next day and uhaul called me am at 9 am to bring truck and was charge extra , so I'm confused and highly upset

CHRYSANTHEMUM M. 
Rating:
5.0

The unit could have been swept out a little bit more but, overall, it was in excellent usable condition and we were able to accomplish what we needed to do with it. Also, thank you for the great customer service! This location was very professional and hospitable.

David F. 
Rating:
5.0

the staff could not have been more helpful and friendly.

Henry B. 
Rating:
3.0

Set out tp rent a 20' van at Gov. St UHaul. Ended up with a 26' van downtown which added about 25 miles ($24.75) to my rental plus the additional cost of gas for the larger truck. People were nice but the website is terrible; based on rentals "in my area" and assuming that I am happy to have whatever UHaul provides. Confusing messages were sent to me about the equipment and the need to confirm what had already been confirmed as well as an online check-in that proved pointless as I had to stand in line anyway. Poor customer service in reservation. People at the store, equipment and rate were ok but reserving the truck tried my patience with delays and changes to both equipment and location.

David W. 
Rating:
5.0

Can never contact uhaul stores directly, always computer, app too never works, I have success going inside store

MICHAEL M. 
Rating:
5.0

N/a

WALLACE B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE K. 
Rating:
5.0

Wonderful and pleasant experience even though they were very busy.

patrick R. 
Rating:
5.0

Customer did not leave a comment.

E'Joven R. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
5.0

Thank u for your service

RAYMOND A.  |  First Impressions 
Rating:
5.0

Thank you for the staff that took time to show me around the facility with caring hearts and smiles ready to answer questions I will continue to rent in the future Thank you.

Wacinia S.  |  First Impressions 
Rating:
5.0

Very friendly employees

Eldon B.  |  First Impressions 
Rating:
1.0

Still have no info on why I have this storage unit. Your company is seriously lacking in communication with customers. Whatever the reason as yo why o have this storage unit I will be contacting an attorney and he will contact your office

JAMES P.  |  First Impressions 
Rating:
5.0

My experience at this location has been excellent. The staff and management were very courteous and helpful throughout my process. I needed the use of both rental and storage services, the entire staff were very attentive and provided me with the best solutions, at a difficult time. Thank you all for your assistance. I will definitely recommend this location to others.

lakisha y.  |  First Impressions 
Rating:
1.0

They have changed mangers so much when you go inside you don’t know who’s the manger and who’s not on my due date I have people calling me on the same day my storage is due and I got a $15 late fee the same day and then the manger had used my credit card cause I paid my bill with her with my card she used my card the next month and paid my bill and said that I told her to sign me up for autopsy why would I tell a person I heartily even know to do that how do you just use a person card without their permission this area can not ever keep no manger at every time you go there it’s a bunch of people hanging out in the front of the office like they just came from a club they are so unprofessional and ghetto it used to not be like this right now no one has no respect for anyone I love my storage other than that I have been with uhaul since 2017 but the choice with management now is terrible

linnea l.  |  First Impressions 
Rating:
4.0

great customer service!

Travarvis E.  |  First Impressions 
Rating:
2.0

The only thing I dislike about this storage facility is access to second floor. No elevators. Everything has to be physically carried. I understand it's a historical building and the city will not allow it, but if customer satisfaction is a priority, why not consider adding it on the outside. I'm sure this would not take away from the building.

Doris H.  |  First Impressions 
No reviews have been submitted for this location.

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