The people at this location were great. However, my experience with Uhaul as a whole was awful. I had a GARUNTEED reservation (from a different location) and I had to drive a 26 ft super over instead of the 20ft I had reserved. This was very challenging as we did not have enough stuff to fill it causing multiple broken and damaged items, no parking close to our apartment downtown because of the size so it costed us more time and money with our movers. It was awful. The ladies at this location did everything they could to help but it was out of their hands.
Tricia S.Customer Reviews for U-Haul Moving & Storage of Downtown Lynchburg
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
staff was very friendly and helpful which is why 2 stars instead of 1. However the facilities were sub-par to other uhaul storage locations and other storage facilities I have used, and at move in I found out the elevator is permanently broken which is NOT covered on the website, fortunately staff was able to move me from the 4th to the 3rd floor but I had to call in 3 friends to help me move in since we had to carry everything up the stairs and my leg is broken and still in a cast. Also there were visible rodent droppings on the stairs and in the building, the storage unit itself had 2 large rat traps taking up space in 2 of the 4 corners, the units are made of plywood and staples coming out and can easily be taken apart to gain entry, not very secure at all. I considered not moving in as planned that day but didn't have much choice due to limited options in the area and needing to move in that day as planned... Also found out my renters insurance doesn't cover rodent damage which is my main concern after looking at the facility, so I had to get the uhaul storage insurance making it even more of an expense than planned. May have to look for a better storage solution ASAP. Not the staffs fault, but absolutely nowhere near the higher quality uhaul experiences I have had when using your services in the past.
ZACHARY H. | First ImpressionsI wish you guys had 24 hour access!
peter b. | First ImpressionsEven though mechanical issues may arise in any business, the business should still offer alternative solutions in helping the clients reach their goal. I went in March 2021 with a crew and truck to move out of my unit. Elevator was broken. I asked for alternative solutiins becsuse my crew could only work so many hours. After that I would need Uhauls' help. Nothing. Not even an attempt to resolve CG the matter. All year I moved stuff out of ny unit. Go in March 7th 2022 with crew and truck ty o move completely out. Same thing all over again. When a mention of movers; the communication was not complete. Therefore no resolve. I feel as if I was forced to stay on location for an entire year. I want a full year's refund simply because no resolve was even being made to resolve the situation.
REGINA M. | Overall ExperienceThey went up on storage and still no elevator so inconvenient
Sheena G. | First Impressions5-Stars
Redmond H. | First ImpressionsThe weather workers were friendly and helpful
Jacqueline G. | First ImpressionsThe staff was very pleasant and helpful
CLAUDIAMICHELLE S. | Overall ExperienceMoving out was pretty easy. moved out our Items in unit, wipe down the storage unit. Went to front desk after to close out our rental & return equipment
jessica o. | Overall ExperienceThe elevator was not working, we had to carry our things up 4 floors!
WAYNE S. | First ImpressionsAt both locations I went to the staff was patience and kind. Especially Kofi at the Timberlake Rd. Store who I got the uhaul truck from.
KENITA N. | First ImpressionsEverything was nice except the elevator was out and I had to carry everything down 2 flight of stairs
CLAUDIAMICHELLE S. | First ImpressionsThe manager Was very nice and efficient, but she said I could not have the size unit that I reserved bc UHaul reserved units that aren't available. So I got a smaller one, but sufficient. Also I was concerned when I saw mouse traps in my unit, and some moisture and mold on the ceiling above where I stored my treasured photographs.
Deborah T. | First ImpressionsBest in the world
loval h. | Overall ExperienceCSR was very sweet and provided helpful tips. She was very helpful and welcoming
Tapeka F. | First ImpressionsMy code that I received was wrong and I recieved no help in fixing it
Gabrielle M. | Online Move InProfessional and very good customer service
jeff M. | First ImpressionsThe indoor facility is very falsely advertised and if I would have seen the inside before booking I would have taken my business elsewhere. The indoor units are made of cheap material that someone could easily break through with a roof of chicken wire. When I tried to access my unit, my card to get in wasn't working and the manager was annoyed that they had to come in early and help me, but didn't even fix my card just opened the one door and said I better keep that open and left. Lastly, after making the reservation and checking-in in person, they asked me if anyone told me that the elevator was broken. I was never informed about it as I would not have selected the 4th floor unit with a whole house of furniture to move up there. Sadly, I did not have my moving truck long enough to find a new location and move it there so I'm stuck. Thankfully my family was able to help me move in but myself along with all the members of my family that saw the terrible place and experience will ensure to tell people to take their business elsewhere.
Sarah A. | First ImpressionsQwana and Jessica were the best and all of the staff. They were friendly and informative. Very professional and pleasant to work with.
Ronald B. | Online Move In100% helpful and courteous. Will use again and recommend.
Jason H. | Online Move InOnly problem I had was some mices got into my 2 expensive sofa costing me over 1800 dollars go to dump only used for 3 months before putting in storage by moving company. Stated didn't have the insurance to cover it but building was supposed to be be cleaned and secure.Was a customer for almost 5 years. Everything else was ok. Was told nothing could be done.If I recommend it to anyone would explain about my problem.
sherlene b. | Overall ExperienceThe elevator was broken for over a year and you could not ride in it and I was on the top floor and it was very inconvenient
Charlene M. | Overall ExperienceVery clean unit. Stored stuff for several months and never had rodent or bug problems. Helpful staff and easy access. Thank you to Quwanna who helped check me in and out she was very helpful and kind.
Gregory B. | Overall ExperiencePlease refer to file # 3347613 that was recently sent to you by Steve in customer service - after me being on hold for a total of 55 minutes - for details. Also - survey should be revised, as it would not allow me to submit without answering all questions. We never moved in which is the issue. Questions do not pertain to my aggravation and disappointment. Truck rental went swimmingly well. Storage - not at all. My cell number is in the file if you wish to discuss.
richard m. | Overall Experiencei have called 4 times and emailed after i was charged for the month that i vacated (and was told that i would not be charged by the associate at the facility when we moved out) the unit and have not heard back from anyone- the local facility doesnt answer their phones and lets them go to the call center. the call center says they send a message to the local facility and yet after 4 calls and being on hold an average of 28 minutes each time i still havent heard from anyone regarding the credit. have sumbitted my complaint to the credit card company
Nina J. | Overall ExperienceThe staff had sprinkled rat killer into my unit from above. And several of my items were stained. And I was also told by call centers, if I had lost my key, someone on site would have bolt cutters. When asked, they said "no, they don't do that". And when I asked to do a final walk thru, while I was there, since I no longer lived in the area, the person in charge looked like she was being put out. I wanted a walk thru so I can make sure there would not be any extra charges.
Terry P. | Overall ExperienceI booked a rental unit for this location online, signed the rental agreement paid the fees and received a confirmation with an access code and instructions to my rental unit. I drove all the way from Chattanooga to Lynchburg thinking I have a rental unit, only to come to this location and have to deal with the awful staff. I went into the store to request help, as the access code texted to me was not working. The staff at this location lacked the very basic understanding of customer service - the lady at the counter would not even offer to help or at least start by gathering some basic information from me (name, reservation number, etc) - she kept on saying U-HAUL has a nationwide system failure and they have no units available and that my reservation was an error. She spent more time and energy saying there is nothing she or anyone else can do to help me rather than just take 3 minutes to look up my information. Appalling! A young man with an airpod in his ear chilling in this chair was initially interested in helping me, but lacked even the basic understanding of how an online reservation works. Both of them started to say I need to look for another U-haul location (again neither of them even bothered look up my information). I kept on saying, please help me I drove here all the way from chattanooga, I have a unit reserved here. Unbelievably poor customer service - or should I say no customer service! Disheartened I left and was making calls in the parking lot when the facility manager approached me. She asked for my name and offered to help me. AGAIN, JUST THE FACT THAT THIS MANAGER ASKED FOR MY NAME AND RESERVATION INFORMATION - IT'S A MIRACLE! She looks up my information confirms my reservation, hands me the keys to my unit. I am sure the manager alone can run the whole place by herself and she probably does. But, that not promising, if she was not there or did not happen to see me frustrated in the parking lot, then there was no hope to resolve my issue - the two employees at the counter who were too incompetent to do basic information gathering and problem solving would have caused a much more unsatisfied customer for U-haul. Another note, your lack of employee training (which the manager offered as an excuse for her teams performance is not the customer's problem). You are charging a fee to offer a service - here is a tip - offer the service you charged me for. I picked U-HAUL because it's a national company and comes with certain amount of standardization. This location and the crew I dealt with obviously are not part of the national standards. I do not recommend this location.
Archana M. | Online Move InIt was a pleasant experience, and my move went well.
Darrell S. | Overall ExperienceIt was very inconvenient and difficult without elevator working and my code to enter did not work nor was there clear direction on how to access the building
Mikayla M. | Online Move InStaff of one was very profesdional and helpful
yvonne n. | First ImpressionsThe manager went above and beyond for me. I am very happy with the experience.
Elizabeth M. | First ImpressionsThis location was very friendly and very helpful.
Chandra A. | First ImpressionsThe young lady that greeted me was personable, friendly and very helpful. Her pleasant demeanor made what was a very stressful situation so much less stressful. I wish I could recall her name, I believe it started with a Q. She was awesome!
christine s. | First ImpressionsQuanta Woods was Excellent, as well as extremely helpful at all times! She knows her job totally, and displays excellent customer service techniques!
Marie H. | Overall ExperienceHad my storage unit for almost 2 years Started moving this past week to find my items ate up by rats.. I found a dead rat in my unit and galore rat droppings!!!!!! I wouldn’t recommend this place to anyone...... workers are nice that’s it
angela d. | Overall ExperienceMy storage unit was on the 4th floor, that was not a problem until the elevator was broke and never got fixed...I got the unit July 2020 and I move out March 2021, the elevator has still moy been fixed, so I had to carry my belongings down 3 flight of steps, it was very tiring and left a very bitter taste in my mouth about Uhaul, I would ask when was the elevator getting fixed and would not get an answer.
Katrina C. | Overall ExperienceWe were leased a 4th floor space, but no one told us the freight elevator was broken. Showed up to check in in preparation for a big moving day where we were going to store several commercial pieces of equipment. Once informed the freight elevator was broken with no estimation of repair date, I was leased a different space with the note that the door was just "hard to open". Later when I came with a truck to unload, I was told that the door was actually off the track and could not be closed! Again, no estimate of when it would be repaired and no other adequately sized units. I was left scrambling with several employees to coordinate to find another storage facility that could get us in immediately. Unbelievable! I must emphasize that the two ladies who helped me were very accommodating and kind and did everything they could. This is a management/ownership problem and they're stuck dealing with the fallout. This is some of the worst service I've ever encountered and I will not be keeping my units here.
Myke B. | First ImpressionsStaff was pleasant and professional.
ROXANNE C. | First ImpressionsI knew my stuff was safe and that makes you all so great thanks so much 👍👍😊👍👍👍
Rebecca V. | Overall ExperienceInfested with rats. Rat urine on everything. I have never seen anything like that. Rat sh__ on all furnishings. Dead rats everywhere.
Charles H. | Overall ExperienceThe staff is very hard working and nice to deal with. The door on our unit was supposed to be repaired but after the crew came to fix it, it was still broken. We didn't notice until we moved out on Sunday 11-8-10. Please credit our payment for Nov 10-Dec 10 since we moved out 11-8-20
Lauren D. | Overall ExperienceI think the age of the property may have some bearing on how clean and well-maintained the indoor storage areas are. The outside storage units were not air-tight and so pests including mice are able to get into them.
CONNIE S. | Overall ExperienceVery good people to work with and very understanding.
Sonya B. | Overall ExperienceThe main door had problem opening & closing on 2 occasions when we went to check our storage.
Victoria N. | Overall ExperienceReally the staff was great! They were always friendly and helpful
Brandon D. | Overall ExperienceLoved the first month’s free rental!
TIMOTHYRANDOLPH B. | First ImpressionsHad very difficult time both getting u-boxes picked up at the start of rental despite having scheduled time for boxes to be picked up weeks in advance, boxes weren't picked up until following day which would've been even later had I not made several calls. Attempting to retrieve boxes to move into new home was even more difficult with initial request made Sunday was told a 24 hr notice is required so I requested the next business day and didn't plan to pick up until approximately 28 hours later and had kept a rental truck from outside vender for towing these u-boxes specifically. When I called to let them know I would be there in about an hour I was once again told it would be an additional 24 hr notice because they did not have request noted in system and did not offer retrieve recording of conversation that would show I had in fact made the request. Instead I was told it would be yet another day and couldn't be certain it would be within 24 hrs but would rent me a truck (that I had to pay for). The truck was reserved for noon (odd to do when you can't guarantee the boxes would be out of the warehouse by then but I said okay. I realized I would be able to get to uhaul by noon so I called to let them know and was told, "that's fine, you can come whenever, the unboxed haven't been pulled out yet". So I told them I would be there at 6pm. Called again on the way and was told they would take my number and call me back at their earliest convenience, no call back, got there and about 5 staff members were sitting there talking to one another with no other customers and no one on the phone and I find out that they don't have any trucks but it wasn't the right truck for someone who didn't want to unload the box at the store which I had previously told them I did not, spent almost an hour there just to leave without my stuff (all my stuff, beds, etc) with the impression that a truck to haul the unboxes would be reserved for me to pick up at 6pm the next day. I get there at 6pm on WEDNESDAY only to find out that once again, they did not have the correct rentals for me to get the unboxes but would rent me a trailer that holds one of the two boxes which I did cause it was yet another hour in the store and another day with no bed to sleep in. This costing me another trip the next morning cause they wouldn't be there that evening for me to come get the second one. When I got there this morning (Thursday) I had called on the way thinking they would at least have it ready for quick pick up after wasting hours upon hours of my time and me having no bed to sleep on but again sat there for another hour waiting for box to be move out of warehouse, covered with protective cover and put ok trailer. Overall horrible experience and the manager was unapologetic for the significant inconveniences, almost seemed annoyed as if I made gross errors and inconvenienced him.
Elizabeth A. | Overall ExperienceThe young lady helping did an excellent job...I had rented a storage unit also and it was to small for my stuff...she facilitated a move to a larger one directly across the ally. That really was a super job
Bob M. | First ImpressionsExpensive
jacquelyn b. | Overall ExperienceYes nice service.
randy h. | Overall ExperienceThe door on the unit fell off when first opened told staff they said they would fix , took them several days while my stuff was unprotected. Very inconvenient.
Winifred H. | Overall ExperienceThe staff was always friendly and helpful. I was thoroughly pleased and grateful for an outstanding experience.
michael g. | Overall ExperienceThe storage was great other than the price increase I think it's still a little expensive for the size storage I had.
raia n. | Overall ExperienceVery helpful service!
David R. | First ImpressionsVery helpful & friendly staff. I had lost the key for 1 of the 2 padlocks I secured the room with. I showed them my contract to verify I was the correct tenant. & called a locksmith to drill it..
Paul B. | Overall ExperienceGracias
CYNTHIA S. | First ImpressionsGracias
CYNTHIA S. | Overall ExperienceThe sales rep I dealt with was extremely knowledgeable and very helpful.
Paul B. | First ImpressionsStaff was very friendly and helpful.
Sonya's H. | Overall ExperienceThe only issue was the spiders and rodent poop on everything. They may want to exterminate in the spring and summer months. But this location is great and I will be using them again next year.
Tyrone T. | Overall ExperienceManager was always willing to help in anyway. Very friendly staff.
sherlene b. | Overall ExperienceGreat service
Jennifer W. | First ImpressionsN/C
Cloria R. | Overall ExperienceFemale was cordial. My reservations were not correct. I was suppose to receive a free month rental. your representative obviously doesn't know the policies. She said I did not get a free month,
Erica G S. | Overall ExperienceGreat experience! Staff was friendly and puts the customer first. Very clean and professional setting.
Alex F. | First ImpressionsThe staff members were always helpful, immediately attentive and offered the best advice.
KELVIN M. | Overall ExperienceI would work with this facility again
George M. | Overall ExperienceThe move in experience was a night mare and the move out experience was the same. From a paying customers point of view there should be a way to be able to dispose of unwanted items.
Willis D. | Overall ExperienceI would recommend Uhaul to friends the stafff is very friendly and very helpful
linda l. | Overall ExperienceThe staff here is wonderful and very helpful! We have used several of the services with no problems. Well stocked supplies for all your moving needs.
cathy M. | Overall ExperienceI really appreciated the staff they all were very helpful ...love this place💜
juliet A. | Overall ExperienceI purchased my boxes and packing supplies and was able to return the unused supplies for credit. The supplies are high quality as was the customer service I received from U-Haul staff. thanks!
Elizabeth S. | ReservaciónNice, clean facility. Very convenient and accessible. Most was well secured
james f b. | Overall ExperienceWonderful customer service. I would definitely come back in the future. And I would recommend it to people who wants a secure clean well light facility.
Tamika J. | Overall ExperienceYour staff was very above average and helpful! Thank you Vaughan Atkins
Vaughan A. | Overall ExperienceThank YOU
alonzo v. | ReservaciónIt was not a pleasant experience the elevator i know is something you cant control but the lack of communication and the time that i spent dealing with uhaul phone system being transferred.
Tara H. | Overall ExperienceEveryone was nice n friendly and helpful, the storage area was very clean .
JONNA B. | ReservaciónIT was A fair price.
bernard c. | Overall ExperienceSorry people and sorry place , they say they auction off the units but the girls who run it buys the units from u haul, without anyone else bidding on it
Ashley d. | Overall ExperienceMiss Q is a very helpful lady. I have used this Uhaul when moving in 2016 to FL and when I moved back from FL in 2018. No complaints whatsoever. Thanks muchly
margguerite c. | Overall ExperienceVery good
curtis s. | Overall Experience