Customer Reviews for U-Haul Moving & Storage of Downtown Lynchburg

1,774 comentarios

1760 Park Ave   Lynchburg, VA 24501
(Corner of Kemper St and Park Ave)

(434) 528-3115

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(434) 528-3115

1760 Park Ave
Lynchburg, VA 24501
(Corner of Kemper St and Park Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

The people at this location were great. However, my experience with Uhaul as a whole was awful. I had a GARUNTEED reservation (from a different location) and I had to drive a 26 ft super over instead of the 20ft I had reserved. This was very challenging as we did not have enough stuff to fill it causing multiple broken and damaged items, no parking close to our apartment downtown because of the size so it costed us more time and money with our movers. It was awful. The ladies at this location did everything they could to help but it was out of their hands.

Tricia S. 
Clasificación:
5.0

Lady was very helpful.

Daniel J. 
Clasificación:
1.0

This is the 3rd dayum time I was over charged by this location and have to wait on money back.

Kimberly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eden E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael F. 
Clasificación:
4.0

Trailer was dirty outside. Inside was swept, but not what I call clean.

Thomas T. 
Clasificación:
1.0

Inconsistant information about billing one of the guys helping was not able to answer any questions my debit card was changed after trying to pay with a credit card, but the manager said the charge on my debit would fall off in a few days. That never happened

Molly C. 
Clasificación:
1.0

Key wasn't left with truck. Had to wait an hour outside the store for it to open to get a key.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

Just keep on what uall are doin and uall will be k

WILLIAM W. 
Clasificación:
1.0

I rather have someone reach out to me because what I wrote was very long then I lost it. I would not recommend Uhaul at all to use.

Crystal G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bonnie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

harriet B. 
Clasificación:
5.0

After doing most of the registration online, it was quick to get the truck and go.

Christopher K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

U Haul service was great and friendly.

Geoffrey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEYPAGE L. 
Clasificación:
5.0

I did not see a problem. The store was nice and clean. The truck was clean. Servicio al cliente de excelencia. I have been going to that location for years and it gets better every time I go

TONYA W. 
Clasificación:
5.0

Thank you y very much

Carrie F. 
Clasificación:
4.0

El cliente no dejó un comentario.

diane M. 
Clasificación:
2.0

Low to no energy and indifferent customer service.. Did not explain rates. I under estimated the distance I had to travel. Fortunately, this saved me money. So it kinda worked out in my favor. Uhaul taking advantage of no real competition in the market. I believe in capitalism but be transparent if you want your customer to have positive view of your business .When I picked the truck up the manager dropped in and parkdr her Tahoe in the front door. Always a sign of management that just doesn't get it. She was happy to not be working as it seemed. When I dropped of the truck off the same indifferent employee was too busy to check me in at 4:30 pm. Got a call next day wanting to know when I would drop the truck off? Par for a business hat has lost sight of customer service.

DARRYL WAYNE M. 
Clasificación:
5.0

Employee was efficient. Truck was in good condition.

Michael Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
5.0

Another drop off point thay was closed.

Jerry G. 
Clasificación:
1.0

The young man that helped me had an awful attitude and was not helpful whatsoever I wouldn't recommend anyone to rent from that location bc of how terrible the customer service was.

Kenneth M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
5.0

The owner of this location (Quwana?) went above and beyond to resolve a light issue on the original tow dolly. I appreciated her diligence in getting me on the road.

Duane G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexsandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe D. 
Clasificación:
4.0

Give people a fuel credit if they fill the tank much more than what they received, it's hard to estimate how much gas to fill the tank so you don't overpay for gas.

Elleka Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete M. 
Clasificación:
1.0

How do I get y'all to leave me alone I use your service leave me alone I'm not going to write nothing if you want me to wait your s***. For instance you say you say 19.95 but the real price is 70. U-Haul uses the internet for your ID this raises red flags. I have to use an app to rent a truck I still talk to a person and say hey here's my money let me get this truck

Daniel S. 
Clasificación:
3.0

the truck only had 10K miles and check engine light was on when I picked up the truck , but no problem with the truck performance..

GLEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
5.0

Very good experience

James W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kayla C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYN B. 
Clasificación:
5.0

The facility was fine but when I made the reservation, the operator told me that this was the only one available. It is 60 miles from home. I wanted to pick up at 10am but operator convinced me that I should pick up at 8AM but could drop of by ten. When I got there, the manager told me that I had to return by 8 or get charged a second day. The original paperwork said pickup at 8 return by 10. It would be nice if uhaul honored the terms on the reservation.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayleen C. 
Clasificación:
5.0

Always professional and pleasant to work with.

Lonnie H. 
Clasificación:
5.0

The personal was exceptionally helpful

Vanessa E. 
Clasificación:
2.0

staff was very friendly and helpful which is why 2 stars instead of 1. However the facilities were sub-par to other uhaul storage locations and other storage facilities I have used, and at move in I found out the elevator is permanently broken which is NOT covered on the website, fortunately staff was able to move me from the 4th to the 3rd floor but I had to call in 3 friends to help me move in since we had to carry everything up the stairs and my leg is broken and still in a cast. Also there were visible rodent droppings on the stairs and in the building, the storage unit itself had 2 large rat traps taking up space in 2 of the 4 corners, the units are made of plywood and staples coming out and can easily be taken apart to gain entry, not very secure at all. I considered not moving in as planned that day but didn't have much choice due to limited options in the area and needing to move in that day as planned... Also found out my renters insurance doesn't cover rodent damage which is my main concern after looking at the facility, so I had to get the uhaul storage insurance making it even more of an expense than planned. May have to look for a better storage solution ASAP. Not the staffs fault, but absolutely nowhere near the higher quality uhaul experiences I have had when using your services in the past.

ZACHARY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy R. 
Clasificación:
3.0

I wish you guys had 24 hour access!

peter b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tapeka F.  |  Overall Experience 
Clasificación:
3.0

On site gas so trucks dont go out on empty

Arthur B. 
Clasificación:
5.0

Excellent experience!

Kim H. 
Clasificación:
4.0

Drop off was simple and easy. Thank you.

Nathan F. 
Clasificación:
2.0

I paid a for a 40 mile estimated trip yet I only used about 15... Why didn't I get a refund?

Gloria T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler B. 
Clasificación:
5.0

Everything was great

JAMES H. 
Clasificación:
2.0

The lady who was working at night time she is so sweet and she always give you respect when ever you talk to her she has a excellent customer service I just come to this place because of here she is so kind and polite god bless her

MUHAMMAD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia h.  |  Overall Experience 
Clasificación:
5.0

Gentleman who checked us in was excellent. We had a reservation but a truck was not available. Within 15 minutes this individual found another UHAUL dealer.

Edward C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna O. 
Clasificación:
5.0

El cliente no dejó un comentario.

stacie B. 
Clasificación:
5.0

It was easy to drop off. Didn't take long at all

Dana D. 
Clasificación:
1.0

Even though mechanical issues may arise in any business, the business should still offer alternative solutions in helping the clients reach their goal. I went in March 2021 with a crew and truck to move out of my unit. Elevator was broken. I asked for alternative solutiins becsuse my crew could only work so many hours. After that I would need Uhauls' help. Nothing. Not even an attempt to resolve CG the matter. All year I moved stuff out of ny unit. Go in March 7th 2022 with crew and truck ty o move completely out. Same thing all over again. When a mention of movers; the communication was not complete. Therefore no resolve. I feel as if I was forced to stay on location for an entire year. I want a full year's refund simply because no resolve was even being made to resolve the situation.

REGINA M.  |  Overall Experience 
Clasificación:
4.0

Truly the only problem I seen with the man that I rented from you where the windows were a little messed up or should I say dirty from someone renting the van smoking in it other than that everything was excellent thank you for your service with helping others move etc have a blessed and wonderful day

GREGORY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carroll W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
2.0

They went up on storage and still no elevator so inconvenient

Sheena G.  |  First Impressions 
Clasificación:
1.0

My equipment was not in the truck or given to me that I paid for. When I let them know they said they issued a refund, come to find out, they never did. I had to call support and ask them to refund me again. Also, the fuel tank was below the required amount when I picked it up, causing me to have to spend more money on gas than normal. Lastly, I was not made aware they gave me limited mileage. That should be mentioned because I would have liked a different option than barely having any wiggle room. Poor customer service. Computers were down when I walked in there and no one kept me updated on what was going on. They were just joking with each other about going home.

KELLIEDANIELLE B. 
Clasificación:
5.0

5-Stars

Redmond H.  |  First Impressions 
Clasificación:
5.0

The weather workers were friendly and helpful

Jacqueline G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

EDDIEALLEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie M. 
Clasificación:
5.0

It's all good the service was great also

ERNESTMARIO W. 
Clasificación:
5.0

Staff was great but the trailer had gravel and broken glass that I had to sweep out before loading.

GEOFFREYALLAN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHYLEE O. 
Clasificación:
5.0

The staff was very pleasant and helpful

CLAUDIAMICHELLE S.  |  Overall Experience 
Clasificación:
4.0

Helpful people and well-maintained equipment. Would definitely rent from them again.

GABRIELLEAMOS M. 
Clasificación:
5.0

Jessica was professional and friendly. The store was clean and organized. I love partnering with this location over all others in the Lynchburg area.

LAWRENCEALAN R. 
Clasificación:
5.0

Moving out was pretty easy. moved out our Items in unit, wipe down the storage unit. Went to front desk after to close out our rental & return equipment

jessica o.  |  Overall Experience 
Clasificación:
3.0

The elevator was not working, we had to carry our things up 4 floors!

WAYNE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shellie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

linda r.  |  Overall Experience 
Clasificación:
5.0

The lady was so nice at check in😁

TRACEYDOUGLASS C. 
Clasificación:
4.0

The van was smelling like cigarettes and there was not parking space for customers. But beside that, the staff(was a gentleman who was working when I visited today) was very kind and everything else was fine.

DAAE C. 
Clasificación:
5.0

At both locations I went to the staff was patience and kind. Especially Kofi at the Timberlake Rd. Store who I got the uhaul truck from.

KENITA N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLEMORGAN M. 
Clasificación:
5.0

Great experience! Thank you.

WARRENDOUGLAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY CHARLES D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacqueline R. 
Clasificación:
4.0

Everything was nice except the elevator was out and I had to carry everything down 2 flight of stairs

CLAUDIAMICHELLE S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

Dropped off the car transport yesterday , very courteous lady helped us

Alec C. 
Clasificación:
5.0

El cliente no dejó un comentario.

warren R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDMICHAEL P. 
Clasificación:
1.0

Tire pressure warning light on the vehicle immediately upon leaving the lot came on. Lock box had the incorrect code, and nobody was at the desk for at least 15 minutes. When they did arrive the acted put out when their assistance was requested. Online quote states $.39/ mile, but I was charged $.69.

Andrew W. 
Clasificación:
5.0

The hand truck and the furniture dolly were great. The steering on the truck however was messed up, it had real problems when turning with the road at highway speeds. Felt dangerous a couple of times. I shared this with the lady at the desk when I returned it. Everything else about the truck was fine.

BENJAMINBLYE D. 
Clasificación:
2.0

The entire front door was blocked with construction materials. I had to wait for a representative but could hear them in the back.

Tim F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

Excellent service very friendly staff

JENELLWAN C. 
Clasificación:
2.0

The manager Was very nice and efficient, but she said I could not have the size unit that I reserved bc UHaul reserved units that aren't available. So I got a smaller one, but sufficient. Also I was concerned when I saw mouse traps in my unit, and some moisture and mold on the ceiling above where I stored my treasured photographs.

Deborah T.  |  First Impressions 
Clasificación:
5.0

Best in the world

loval h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrell r.  |  Overall Experience 
Clasificación:
5.0

CSR was very sweet and provided helpful tips. She was very helpful and welcoming

Tapeka F.  |  First Impressions 
Clasificación:
2.0

My code that I received was wrong and I recieved no help in fixing it

Gabrielle M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

VERA M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

KRISTYLYNELLE H.  |  Overall Experience 
Clasificación:
4.0

Professional and very good customer service

jeff M.  |  First Impressions 
Clasificación:
1.0

The indoor facility is very falsely advertised and if I would have seen the inside before booking I would have taken my business elsewhere. The indoor units are made of cheap material that someone could easily break through with a roof of chicken wire. When I tried to access my unit, my card to get in wasn't working and the manager was annoyed that they had to come in early and help me, but didn't even fix my card just opened the one door and said I better keep that open and left. Lastly, after making the reservation and checking-in in person, they asked me if anyone told me that the elevator was broken. I was never informed about it as I would not have selected the 4th floor unit with a whole house of furniture to move up there. Sadly, I did not have my moving truck long enough to find a new location and move it there so I'm stuck. Thankfully my family was able to help me move in but myself along with all the members of my family that saw the terrible place and experience will ensure to tell people to take their business elsewhere.

Sarah A.  |  First Impressions 
Clasificación:
5.0

Qwana and Jessica were the best and all of the staff. They were friendly and informative. Very professional and pleasant to work with.

Ronald B.  |  Online Move In 
Clasificación:
5.0

100% helpful and courteous. Will use again and recommend.

Jason H.  |  Online Move In 
Clasificación:
3.0

Only problem I had was some mices got into my 2 expensive sofa costing me over 1800 dollars go to dump only used for 3 months before putting in storage by moving company. Stated didn't have the insurance to cover it but building was supposed to be be cleaned and secure.Was a customer for almost 5 years. Everything else was ok. Was told nothing could be done.If I recommend it to anyone would explain about my problem.

sherlene b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kendrickia b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H.  |  First Impressions 
Clasificación:
2.0

The elevator was broken for over a year and you could not ride in it and I was on the top floor and it was very inconvenient

Charlene M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leon k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steven l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamantha K.  |  Overall Experience 
Clasificación:
5.0

Very clean unit. Stored stuff for several months and never had rodent or bug problems. Helpful staff and easy access. Thank you to Quwanna who helped check me in and out she was very helpful and kind.

Gregory B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary R.  |  First Impressions 
Clasificación:
1.0

Please refer to file # 3347613 that was recently sent to you by Steve in customer service - after me being on hold for a total of 55 minutes - for details. Also - survey should be revised, as it would not allow me to submit without answering all questions. We never moved in which is the issue. Questions do not pertain to my aggravation and disappointment. Truck rental went swimmingly well. Storage - not at all. My cell number is in the file if you wish to discuss.

richard m.  |  Overall Experience 
Clasificación:
2.0

i have called 4 times and emailed after i was charged for the month that i vacated (and was told that i would not be charged by the associate at the facility when we moved out) the unit and have not heard back from anyone- the local facility doesnt answer their phones and lets them go to the call center. the call center says they send a message to the local facility and yet after 4 calls and being on hold an average of 28 minutes each time i still havent heard from anyone regarding the credit. have sumbitted my complaint to the credit card company

Nina J.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Deshana R.  |  Overall Experience 
Clasificación:
2.0

The staff had sprinkled rat killer into my unit from above. And several of my items were stained. And I was also told by call centers, if I had lost my key, someone on site would have bolt cutters. When asked, they said "no, they don't do that". And when I asked to do a final walk thru, while I was there, since I no longer lived in the area, the person in charge looked like she was being put out. I wanted a walk thru so I can make sure there would not be any extra charges.

Terry P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA S.  |  Overall Experience 
Clasificación:
1.0

I booked a rental unit for this location online, signed the rental agreement paid the fees and received a confirmation with an access code and instructions to my rental unit. I drove all the way from Chattanooga to Lynchburg thinking I have a rental unit, only to come to this location and have to deal with the awful staff. I went into the store to request help, as the access code texted to me was not working. The staff at this location lacked the very basic understanding of customer service - the lady at the counter would not even offer to help or at least start by gathering some basic information from me (name, reservation number, etc) - she kept on saying U-HAUL has a nationwide system failure and they have no units available and that my reservation was an error. She spent more time and energy saying there is nothing she or anyone else can do to help me rather than just take 3 minutes to look up my information. Appalling! A young man with an airpod in his ear chilling in this chair was initially interested in helping me, but lacked even the basic understanding of how an online reservation works. Both of them started to say I need to look for another U-haul location (again neither of them even bothered look up my information). I kept on saying, please help me I drove here all the way from chattanooga, I have a unit reserved here. Unbelievably poor customer service - or should I say no customer service! Disheartened I left and was making calls in the parking lot when the facility manager approached me. She asked for my name and offered to help me. AGAIN, JUST THE FACT THAT THIS MANAGER ASKED FOR MY NAME AND RESERVATION INFORMATION - IT'S A MIRACLE! She looks up my information confirms my reservation, hands me the keys to my unit. I am sure the manager alone can run the whole place by herself and she probably does. But, that not promising, if she was not there or did not happen to see me frustrated in the parking lot, then there was no hope to resolve my issue - the two employees at the counter who were too incompetent to do basic information gathering and problem solving would have caused a much more unsatisfied customer for U-haul. Another note, your lack of employee training (which the manager offered as an excuse for her teams performance is not the customer's problem). You are charging a fee to offer a service - here is a tip - offer the service you charged me for. I picked U-HAUL because it's a national company and comes with certain amount of standardization. This location and the crew I dealt with obviously are not part of the national standards. I do not recommend this location.

Archana M.  |  Online Move In 
Clasificación:
5.0

It was a pleasant experience, and my move went well.

Darrell S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

yvonne n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ROXANNE C.  |  Overall Experience 
Clasificación:
2.0

It was very inconvenient and difficult without elevator working and my code to enter did not work nor was there clear direction on how to access the building

Mikayla M.  |  Online Move In 
Clasificación:
5.0

Staff of one was very profesdional and helpful

yvonne n.  |  First Impressions 
Clasificación:
5.0

The manager went above and beyond for me. I am very happy with the experience.

Elizabeth M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

JOSEPHINE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIEAMOS S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

wilfred f.  |  Overall Experience 
Clasificación:
5.0

This location was very friendly and very helpful.

Chandra A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brent l.  |  First Impressions 
Clasificación:
5.0

The young lady that greeted me was personable, friendly and very helpful. Her pleasant demeanor made what was a very stressful situation so much less stressful. I wish I could recall her name, I believe it started with a Q. She was awesome!

christine s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tina b.  |  Overall Experience 
Clasificación:
4.0

Quanta Woods was Excellent, as well as extremely helpful at all times! She knows her job totally, and displays excellent customer service techniques!

Marie H.  |  Overall Experience 
Clasificación:
1.0

Had my storage unit for almost 2 years Started moving this past week to find my items ate up by rats.. I found a dead rat in my unit and galore rat droppings!!!!!! I wouldn’t recommend this place to anyone...... workers are nice that’s it

angela d.  |  Overall Experience 
Clasificación:
1.0

My storage unit was on the 4th floor, that was not a problem until the elevator was broke and never got fixed...I got the unit July 2020 and I move out March 2021, the elevator has still moy been fixed, so I had to carry my belongings down 3 flight of steps, it was very tiring and left a very bitter taste in my mouth about Uhaul, I would ask when was the elevator getting fixed and would not get an answer.

Katrina C.  |  Overall Experience 
Clasificación:
1.0

We were leased a 4th floor space, but no one told us the freight elevator was broken. Showed up to check in in preparation for a big moving day where we were going to store several commercial pieces of equipment. Once informed the freight elevator was broken with no estimation of repair date, I was leased a different space with the note that the door was just "hard to open". Later when I came with a truck to unload, I was told that the door was actually off the track and could not be closed! Again, no estimate of when it would be repaired and no other adequately sized units. I was left scrambling with several employees to coordinate to find another storage facility that could get us in immediately. Unbelievable! I must emphasize that the two ladies who helped me were very accommodating and kind and did everything they could. This is a management/ownership problem and they're stuck dealing with the fallout. This is some of the worst service I've ever encountered and I will not be keeping my units here.

Myke B.  |  First Impressions 
Clasificación:
3.0

Staff was pleasant and professional.

ROXANNE C.  |  First Impressions 
Clasificación:
5.0

I knew my stuff was safe and that makes you all so great thanks so much 👍👍😊👍👍👍

Rebecca V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tina b.  |  First Impressions 
Clasificación:
1.0

Infested with rats. Rat urine on everything. I have never seen anything like that. Rat sh__ on all furnishings. Dead rats  everywhere.

Charles H.  |  Overall Experience 
Clasificación:
4.0

The staff is very hard working and nice to deal with. The door on our unit was supposed to be repaired but after the crew came to fix it, it was still broken. We didn't notice until we moved out on Sunday 11-8-10. Please credit our payment for Nov 10-Dec 10 since we moved out 11-8-20

Lauren D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

maragret s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian H.  |  Overall Experience 
Clasificación:
4.0

I think the age of the property may have some bearing on how clean and well-maintained the indoor storage areas are. The outside storage units were not air-tight and so pests including mice are able to get into them.

CONNIE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie L.  |  Overall Experience 
Clasificación:
5.0

Very good people to work with and very understanding.

Sonya B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

carnella e.  |  First Impressions 
Clasificación:
4.0

The main door had problem opening & closing on 2 occasions when we went to check our storage.

Victoria N.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Katherine S.  |  Online Move In 
Clasificación:
5.0

Really the staff was great! They were always friendly and helpful

Brandon D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

fanny m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob M.  |  Overall Experience 
Clasificación:
5.0

Loved the first month’s free rental!

TIMOTHYRANDOLPH B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn H.  |  First Impressions 
Clasificación:
1.0

Had very difficult time both getting u-boxes picked up at the start of rental despite having scheduled time for boxes to be picked up weeks in advance, boxes weren't picked up until following day which would've been even later had I not made several calls. Attempting to retrieve boxes to move into new home was even more difficult with initial request made Sunday was told a 24 hr notice is required so I requested the next business day and didn't plan to pick up until approximately 28 hours later and had kept a rental truck from outside vender for towing these u-boxes specifically. When I called to let them know I would be there in about an hour I was once again told it would be an additional 24 hr notice because they did not have request noted in system and did not offer retrieve recording of conversation that would show I had in fact made the request. Instead I was told it would be yet another day and couldn't be certain it would be within 24 hrs but would rent me a truck (that I had to pay for). The truck was reserved for noon (odd to do when you can't guarantee the boxes would be out of the warehouse by then but I said okay. I realized I would be able to get to uhaul by noon so I called to let them know and was told, "that's fine, you can come whenever, the unboxed haven't been pulled out yet". So I told them I would be there at 6pm. Called again on the way and was told they would take my number and call me back at their earliest convenience, no call back, got there and about 5 staff members were sitting there talking to one another with no other customers and no one on the phone and I find out that they don't have any trucks but it wasn't the right truck for someone who didn't want to unload the box at the store which I had previously told them I did not, spent almost an hour there just to leave without my stuff (all my stuff, beds, etc) with the impression that a truck to haul the unboxes would be reserved for me to pick up at 6pm the next day. I get there at 6pm on WEDNESDAY only to find out that once again, they did not have the correct rentals for me to get the unboxes but would rent me a trailer that holds one of the two boxes which I did cause it was yet another hour in the store and another day with no bed to sleep in. This costing me another trip the next morning cause they wouldn't be there that evening for me to come get the second one. When I got there this morning (Thursday) I had called on the way thinking they would at least have it ready for quick pick up after wasting hours upon hours of my time and me having no bed to sleep on but again sat there for another hour waiting for box to be move out of warehouse, covered with protective cover and put ok trailer. Overall horrible experience and the manager was unapologetic for the significant inconveniences, almost seemed annoyed as if I made gross errors and inconvenienced him.

Elizabeth A.  |  Overall Experience 
Clasificación:
5.0

The young lady helping did an excellent job...I had rented a storage unit also and it was to small for my stuff...she facilitated a move to a larger one directly across the ally. That really was a super job

Bob M.  |  First Impressions 
Clasificación:
3.0

Expensive

jacquelyn b.  |  Overall Experience 
Clasificación:
5.0

Yes nice service.

randy h.  |  Overall Experience 
Clasificación:
1.0

The door on the unit fell off when first opened told staff they said they would fix , took them several days while my stuff was unprotected. Very inconvenient.

Winifred H.  |  Overall Experience 
Clasificación:
5.0

The staff was always friendly and helpful. I was thoroughly pleased and grateful for an outstanding experience.

michael g.  |  Overall Experience 
Clasificación:
4.0

The storage was great other than the price increase I think it's still a little expensive for the size storage I had.

raia n.  |  Overall Experience 
Clasificación:
5.0

Very helpful service!

David R.  |  First Impressions 
Clasificación:
5.0

Very helpful & friendly staff. I had lost the key for 1 of the 2 padlocks I secured the room with. I showed them my contract to verify I was the correct tenant. & called a locksmith to drill it..

Paul B.  |  Overall Experience 
Clasificación:
5.0

Gracias

CYNTHIA S.  |  First Impressions 
Clasificación:
5.0

Gracias

CYNTHIA S.  |  Overall Experience 
Clasificación:
5.0

The sales rep I dealt with was extremely knowledgeable and very helpful.

Paul B.  |  First Impressions 
Clasificación:
4.0

Staff was very friendly and helpful.

Sonya's H.  |  Overall Experience 
Clasificación:
5.0

The only issue was the spiders and rodent poop on everything. They may want to exterminate in the spring and summer months. But this location is great and I will be using them again next year.

Tyrone T.  |  Overall Experience 
Clasificación:
4.0

Manager was always willing to help in anyway. Very friendly staff.

sherlene b.  |  Overall Experience 
Clasificación:
5.0

Great service

Jennifer W.  |  First Impressions 
Clasificación:
4.0

N/C

Cloria R.  |  Overall Experience 
Clasificación:
4.0

Female was cordial. My reservations were not correct. I was suppose to receive a free month rental. your representative obviously doesn't know the policies. She said I did not get a free month,

Erica G S.  |  Overall Experience 
Clasificación:
5.0

Great experience! Staff was friendly and puts the customer first. Very clean and professional setting.

Alex F.  |  First Impressions 
Clasificación:
5.0

The staff members were always helpful, immediately attentive and offered the best advice.

KELVIN M.  |  Overall Experience 
Clasificación:
4.0

I would work with this facility again

George M.  |  Overall Experience 
Clasificación:
1.0

The move in experience was a night mare and the move out experience was the same. From a paying customers point of view there should be a way to be able to dispose of unwanted items.

Willis D.  |  Overall Experience 
Clasificación:
4.0

I would recommend Uhaul to friends the stafff is very friendly and very helpful

linda l.  |  Overall Experience 
Clasificación:
5.0

The staff here is wonderful and very helpful! We have used several of the services with no problems. Well stocked supplies for all your moving needs.

cathy M.  |  Overall Experience 
Clasificación:
5.0

I really appreciated the staff they all were very helpful ...love this place💜

juliet A.  |  Overall Experience 
Clasificación:
5.0

I purchased my boxes and packing supplies and was able to return the unused supplies for credit. The supplies are high quality as was the customer service I received from U-Haul staff. thanks!

Elizabeth S. | Reservación
Clasificación:
4.0

Nice, clean facility. Very convenient and accessible. Most was well secured

james f b.  |  Overall Experience 
Clasificación:
5.0

Wonderful customer service. I would definitely come back in the future. And I would recommend it to people who wants a secure clean well light facility.

Tamika J.  |  Overall Experience 
Clasificación:
5.0

Your staff was very above average and helpful! Thank you Vaughan Atkins

Vaughan A.  |  Overall Experience 
Clasificación:
5.0

Thank YOU

alonzo v. | Reservación
Clasificación:
1.0

It was not a pleasant experience the elevator i know is something you cant control but the lack of communication and the time that i spent dealing with uhaul phone system being transferred.

Tara H.  |  Overall Experience 
Clasificación:
4.0

Everyone was nice n friendly and helpful, the storage area was very clean .

JONNA B. | Reservación
Clasificación:
3.0

IT was A fair price.

bernard c.  |  Overall Experience 
Clasificación:
1.0

Sorry people and sorry place , they say they auction off the units but the girls who run it buys the units from u haul, without anyone else bidding on it

Ashley d.  |  Overall Experience 
Clasificación:
5.0

Miss Q is a very helpful lady. I have used this Uhaul when moving in 2016 to FL and when I moved back from FL in 2018. No complaints whatsoever. Thanks muchly

margguerite c.  |  Overall Experience 
Clasificación:
5.0

Very good

curtis s.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba