Customer Reviews for U-Haul Moving & Storage of Downtown Jacksonville

1,623 comentarios

400 W Ashley St   Jacksonville, FL 32202
(@ Pearl)

(904) 358-9909

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 358-9909

400 W Ashley St
Jacksonville, FL 32202
(@ Pearl)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I will recommend shipping with a pod in the future.

william T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caridad R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ragina k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Qassem A. 
Clasificación:
5.0

Easy return. Friendly staff.

johnathan B. 
Clasificación:
4.0

Make sure the vehicles are working properly. The van I rented had a few issues. The brake light and signal light wasn't working and the tire pressure light was on.

Pacidda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

Everything was great. Smooth process all the way around - really helpful during a high stress time like moving.

Jessenea S. 
Clasificación:
5.0

The only thing I would change is that they need a bigger parking lot. But they are great people and I would certainly recommend them.

Edward M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin M. 
Clasificación:
5.0

Check engine light was on in vehicle when I left with it. Overall though vehicle drove fine, but at red lights you could feel it engine jumping.

Brandon G. 
Clasificación:
5.0

I appreciate the functionality of the storage facility. Bringing things into the indoor facility might seem somewhat troublesome, but actually everything is safely stored and kept and it just takes a short time to move everything.

Refugio R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

The lady on duty is extremely knowledgeable and helpful with a speedy f

Dianna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxana M. 
Clasificación:
3.0

No radio no gas

Janet J. 
Clasificación:
5.0

Servicio al cliente de excelencia. Bryan P. Was very helpful not only on site also on the phone I call numerous of time and sure enough he was very informative with my storage reservation on a different site since i waited over 25 min he suggested that he would take care of my reservation storage would give me a call as soon as possible. Always with a smile am very satisfied. I wish I could say the same on the storage on Phillips HWY.

Jacinto G. 
Clasificación:
5.0

Bryan was very nice and very professional

JANICE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL K. 
Clasificación:
5.0

Courteous and professional service.

Pamela F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole M. 
Clasificación:
3.0

El cliente no dejó un comentario.

lu tuan C. 
Clasificación:
5.0

Bryan and Lisa excellent staffers. They ho anove and beyond to assist customers. Gracias

Denise C. 
Clasificación:
5.0

Lisa and the other young man for a very patient and accommodating they make a great team thank you guys so much I really appreciate you all

felicia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell M. 
Clasificación:
2.0

I'm so sorry but if I don't say anything nothing will get better

Betty C. 
Clasificación:
5.0

Helpful staff and kind.

Armand K. 
Clasificación:
5.0

Super fast and simple transaction, the workers at this location are also very friendly and easy to do business with.

Marcia Z. 
Clasificación:
1.0

I. Was. Not. Happy. With. This. Rental. At. All...... There. Wear. 2. Things. Wrong. With. This. Rental. And. I. Think. I. Should. Not. Be. Charged. For. This. Rental........ The. 2. Things. Are..... The. Drivers. Side. Mirror. Was. Lose. And. There. Was. A. Clicking. Sound. Close. To. 10. Times. When. I. Would. Try. To. Start. The. Engine...... I. Just. Found. I. Have. Been. Charged. For. This. Rental. And. I. Think. I. Should. Get. A. Refund...... I. Had. To. Keep. On. Adjusting. The. Drivers. Side. Mirror. To. See. The. Traffic. In. The. Left. Lane...... This. Was. Very. Aggravating. To. Me....... There. Is. A. Screw. Missing...... This. Is. What. Is. Making. The. Mirror. Lose. As. Can. Be........ This. Uhaul. Location. Does. Not. Maintain. The. Vans. Or. Big. Box. Trucks. The. Way. They. Need. To. Be. Maintained. And. Again. I. Think. I. Should. Get. A. Full. Refund.........

Joe H. 
Clasificación:
5.0

Keep Your General Mgr Bryan…very helpful and patience.

Sabrina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aneesah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanders C. 
Clasificación:
5.0

El cliente no dejó un comentario.

curtis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jalessa N. 
Clasificación:
5.0

No Improvement needed. We got to meet with the owner. Cool guy!!!!

sherryl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melena H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jasmine C. 
Clasificación:
5.0

Just wish the storage at night if needed to

gale W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajesh A. 
Clasificación:
5.0

Check tire pressure in van. The light was on.

Tarshea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
5.0

Associate was very efficient and professional!

Henry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo H. 
Clasificación:
5.0

MR. PETTY WAS EXTREMELY EFFIENT AND COURTEOUS. DISPITE MY POOR PARKING JOB

Debbie J. 
Clasificación:
5.0

Very easy and quick!

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia W. 
Clasificación:
5.0

I will always recommend downtown I love their services

MUZETTE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pharryl M. 
Clasificación:
5.0

This place is awesome! I've used this store for all my moving needs (supplies and rentals) for almost 20 years and they have always had everything I need, including kind and helpful people. Bryan Petty is wonderful!

Wende C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
5.0

n/a

Marisol M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katyrina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SILAS G. 
Clasificación:
5.0

Nothing everything was excellent

john J. 
Clasificación:
1.0

The I haul truck smelled of marijuana. I explained my concerns to the owner and she said she tried to get smell out with febreeze. I was worried to get pulled over and have to take all items out of my truck. My 8 year old daughter was subjected to smell and explanations from me during truck ride. The owner also was yelling at other customers when I picked up vehicle. It was uncomfortable situation, to have owner yelling at other customer for 3 min during my check out. If I had another choice of locations and vehicle I would have changed that instant. Unfortunately I was victim of circumstance and needed vehicle and no other place was available (so I had to take drug vehicle and screaming owner). Terrible experience I will not ever rent again from uhaul.

JARED D. 
Clasificación:
5.0

excellent

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dasha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chenise M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul V. 
Clasificación:
5.0

El cliente no dejó un comentario.

kori s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben W. 
Clasificación:
5.0

Thank you all

Shirley J.  |  Overall Experience 
Clasificación:
5.0

clean

Lue M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taneisha C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

YIMIS B.  |  Overall Experience 
Clasificación:
5.0

I love this location it is so convenient

Muzette T. 
Clasificación:
2.0

Over charging and no Barry pleasant

Tina E. 
Clasificación:
3.0

Customer service needs improvement

Kimberlee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirlisa S. 
Clasificación:
4.0

My rental van had a issue with the tire pressure where the service light was on and when I informed the clerk at pickup she said oh that'd nothing but to me it was scary. Also I got an email saying a free month of storage rental and the clerk said no.

patricia K. 
Clasificación:
5.0

I love this location it is convient and they always treating me with excellence. From the manger all the way down to the staff. I will always recommend people to use this location.

MUZETTE T.  |  First Impressions 
Clasificación:
1.0

The company charge me for things they did not have when I pick up my uhual and the company also charge my card $423.18 for 194.00 rental was not able to pay my movers because of this

Raven S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bobby M. 
Clasificación:
4.0

El cliente no dejó un comentario.

William D.  |  Overall Experience 
Clasificación:
5.0

the team at this location was amazing. Great customer service, attentive and friendly.

Edward S. 
Clasificación:
5.0

Absolutely love this location! Building is older but Always very clean and well-maintained. The staff is very helpful and very professional.

SUSAN G.  |  First Impressions 
Clasificación:
5.0

The manager, I believe his name is Brian. He's excellent. He really went the extra mile for us with the whole process helping my husband out. Very friendly. If we need to use again we'll come back here!

Kathy Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OLIVIA R. 
Clasificación:
5.0

The staff in Jacksonville was very helpul.

YIMIS B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

YIMIS B. 
Clasificación:
5.0

Everything and everyone was above good. Awesome!

DOCTOR D. 
Clasificación:
5.0

Lisa was extremely helpful in locating a storage On the floor I requested.

Denise C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CAROL W. 
Clasificación:
5.0

The lady was very nice and helpful. She was working on her own and was still polite. Great job

FRANKLIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
5.0

This location was fantastic! Unfortunately, my overall experience was not great. I originally booked a truck at a location off beach Blvd. I was contacted the day before my pickup and told that my reservation was switched to a location on Southside Blvd, because the location I booked didn't have any trucks available. Then I get to the Southside Blvd location at the time of pickup and the lady tells me that she does not have a truck for me. She said that she sees my reservation, but has no truck. I asked her what I should do and she states “I guess call customer service”. She was extremely rude and not helpful at all. I'm thankful that customer service was able to find me a van instead at the location on Ashley street, but overall it was not a good experience and makes me not want to book again, for fear of availability on the day of pickup.

katherine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ester G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank P. 
Clasificación:
5.0

I liked it was Kool

Joshua H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy T.  |  Overall Experience 
Clasificación:
1.0

The gas meter was only 3 quarters full and the paperwork said full. The lady working here was rude and dismissive. She seemed very annoyed we were there at all. Upon drop off we showed a picture of the gas meter and the miles we traveled per full tank. We were clearly over charged for fuel we had to replace. The drop off location said it had to be fixed at the other location.

Tristin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenitra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio L. 
Clasificación:
5.0

Customer services are Awesome, brayan and the other Old lady, They are Amazing I can’t tel

godfrey m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jessie c.  |  First Impressions 
Clasificación:
5.0

Manager Bryan very helpful

barbara A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakesha R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon B.  |  Overall Experience 
Clasificación:
5.0

Great customer service, very courteous and professional!

Sonia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita L.  |  Overall Experience 
Clasificación:
5.0

Everything was perfect..

DANA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre R. 
Clasificación:
4.0

Everything was perfect except closing at 7.

Sharika T.  |  First Impressions 
Clasificación:
5.0

It was a pleasure doing business with you.

ANTONIO C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy T.  |  First Impressions 
Clasificación:
5.0

Bryan is an excellent manager. Was very impressed with the way things were managed at this location. Overall a good experience.

Lewis M. 
Clasificación:
2.0

Not convenient, not enough parking for drop off or receiving. Facility clean and employee (Lisa) very helpful.

Rosemary M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ty' Juan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanni S. 
Clasificación:
5.0

El cliente no dejó un comentario.

misty r.  |  Overall Experience 
Clasificación:
5.0

Outstanding service. Will be back again.

kenneth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camille C. 
Clasificación:
4.0

El cliente no dejó un comentario.

donna m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

shannon d.  |  First Impressions 
Clasificación:
5.0

I really appreciate the staff, exspecially Bryan!!! Bryan is an angel  on earth!!! He helped me tremendously! Bryan also made sure I moved in the storage carefully with assistance due to back issues!! He is very professional! I recommend uhaul storage downtown… ask for Bryan past tense of 5 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

CHARESE R.  |  Overall Experience 
Clasificación:
5.0

Everything went well

William D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIESHA S.  |  Overall Experience 
Clasificación:
5.0

Gracias

carolyn w.  |  Overall Experience 
Clasificación:
5.0

The reason why I said No to the staff worker. The Lady that work their needs to learn more about customer service. To me she treat people as if they are homeless not everyone is homeless. She does not have consideration for others. I apologize for not remembering her name. She is the only White American Female that has been working there since I have open up my account between 2019-2021. I would like to send a special thank you to Mr. Bryan Petty the GM for taking the time to be considerate of others, Professional personality towards people. Keep up the Excellent work Sir, If I had to reopen my account in the future it would be my pleasure to do it again. Thank You U-Haul for your service. Michelle Clunie Monroe

MICHELLE C.  |  Overall Experience 
Clasificación:
5.0

Amazing how this location is nice and ran very smoothly.

Patricia K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

danielle d.  |  Overall Experience 
Clasificación:
5.0

Brian was very helpful and professional!

HECTOR J.  |  Overall Experience 
Clasificación:
5.0

The lady on duty at that time was very courteous and helpful!

gregory k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brittany h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAVONNA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIAN R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

trudie p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andre n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALONA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph a.  |  First Impressions 
Clasificación:
4.0

I love my local u-haul location, I try to use tha same one each time so I could to know tha staff, that works for. I always get great service.

bobby b.  |  First Impressions 
Clasificación:
5.0

I had an excellent experience right from calling to reserve the unit to arriving with a trailer to leaving after I had all my stuff in the unit. Everyone was very friendly and helpful. It was a very good experience.

Erin B.  |  First Impressions 
Clasificación:
5.0

Love it and the leadership!

Leon E.  |  First Impressions 
Clasificación:
5.0

The manager and the sistem manager we r very helpful. And day keep the place very cleen. And Organice. And allways sehem cleaning the truks as day come in frome Ben use i really recommend this place day do a good job

jaun r.  |  Overall Experience 
Clasificación:
5.0

Mr Petty deserves a raise . People like him are hand to come by . Thank you for such great customer service.

Porsche M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

regina h.  |  Overall Experience 
Clasificación:
4.0

Needs AC on all floors

Sharron B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ukina C.  |  First Impressions 
Clasificación:
5.0

Would be nice if it was open 24 hours.

Barbara M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jody A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

latisha b.  |  Overall Experience 
Clasificación:
2.0

Reporting rodent droppings in my furniture. I reported it to the person who was working when I checked out.

mel j.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

VANESSA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B.  |  Overall Experience 
Clasificación:
5.0

Great staff . Great place . Only thing I could really say is it might need a bigger elevator. Overall would recommend.

Dusty S.  |  First Impressions 
Clasificación:
5.0

Had my unit for over 2 years. Mr. Petty and his staff are professional and knowledgeable.

vashti r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery L.  |  First Impressions 
Clasificación:
5.0

Would love the hours to be closing open till 10 PM

teresa c.  |  First Impressions 
Clasificación:
5.0

Bryan & Lisa were ansolutely Amazing over the last two years I have had a unit there. Through Life's ups and downs (even before Covid -19), they were Always there on the phone or in person, eager to help, knowledgable, Friendly & made you feel Welcomed always. They went above and beyond & I will never forget them. It was bittersweet for me to move out but their compassion, professionalism & Customer Service during some of my darkest days, made such a positive impact. ¡Gracias!

denise s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jadene K.  |  Overall Experience 
Clasificación:
5.0

Great

KECIA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

antoinette c.  |  Overall Experience 
Clasificación:
5.0

The staff was professional. The manager Bryan help with me a lot of questions or concerns I may had but over all everything was great for the time I used the storage unit. I do recommend that they do get some air conditioning other than the first floor.

ric'toria p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly m.  |  Overall Experience 
Clasificación:
5.0

Bruan was helpful and kind

Johany C.  |  First Impressions 
Clasificación:
3.0

Brian and Linda are phenomenal! Both have been the greatest of help for the 2.5 years I had a storage. My issue with the facility is corporate. The elevators were down for well over 6 months. This is UNACCEPTABLE on all levels! Although cost was zero out monthly, I had items in storage 2 months after I closed/moved into new house. My wife was very upset by this lack. Corporate needs to do better!!!

magic sons t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sherry p.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jean M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taria W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leola B.  |  Overall Experience 
Clasificación:
5.0

Manager Bryan Petty was pleasant and helpful. I would definitely use this facility again. I enjoyed working with Bryan.

Lewis M.  |  First Impressions 
Clasificación:
2.0

Byran is the best and the lady who works the Ashley St location. I give them 5 Stars all day. However....the 2 Stars are for the elevator being down way too long. But.... I'm still very thankful for this location overall you guys are great.

Joanne A.  |  Overall Experience 
Clasificación:
1.0

I was unable to get moved in on the same day that I had planned and therefore had to keep my truck an extra day. The next day I could not start moving things back into the storage until I got off work at 6 and they told me that I had to be done by 7. With one more load to go I was told that I have would have to wait till the next day because the elevators would stop working and was lied to and told that there were no stairs. But what I find absolutely unacceptable is the fact that they only have one tiny little elevator that cannot accommodate a mattress or any size bed. As I was rushing to move all of my stuff into my storage the elevator kept stopping at every floor to pick up other traffic slowing down the time I had to move my stuff. An absolutely horrible horrible experience. Every other storage place even including other u-haul facilities have always had multiple industrial size elevators. I don't know who designed this place but it's a complete farce and a complete waste of my time and money. I could not be more disappointed.

Royce H.  |  First Impressions 
Clasificación:
4.0

The lady in the front has a bad attitude.

Yalonda W.  |  Overall Experience 
Clasificación:
5.0

The only issue I had was with the elevator not working for a very long time. I tried getting my stuff out two different times but was not able to. Brian was really understanding of the situation and did give me a month free for the inconvenience. I would definitely use them again.

Roxana C.  |  Overall Experience 
Clasificación:
2.0

I don't know who to be upset with, but it was far too many months before they fixed the elevator. I am glad they did not charge me for those months. That my oven was on the 4th floor. I just thought it was just too long to get the parts in for the elevator. A month at the very least was all I expected. But everyone was super kind

Roy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

antoinette c.  |  First Impressions 
Clasificación:
4.0

It took a minute for the elevator to get repaired but Lisa and especially Bryan are awesome!!! I have COPD / asthma and was having a hard time with my belongings they stopped what they were doing to assist me who does that?they do so kudos to you two! They are the bomb.com

janita b.  |  Overall Experience 
Clasificación:
5.0

Bryan was the best rep ever!!

Jermane H.  |  Overall Experience 
Clasificación:
5.0

Im very happy with the service and attention received from the time I called for information to the time I came in to get my storage. when I arrived to this location, Bryan was very freindly and professional he took the time to explain in great detail about the stoage units. I would recomend this U-haul locatoon

miquel m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakesha R.  |  First Impressions 
Clasificación:
5.0

Bryan is amazing

Ajay S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

atlantis t.  |  Overall Experience 
Clasificación:
5.0

Thank you for your phenomenal employees, the smooth transition, and the great service.

danielle d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aja W.  |  First Impressions 
Clasificación:
4.0

The staff has been absolutely exceptional the whole 5 years I've had my storage unit.

JADA I O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenya B.  |  Overall Experience 
Clasificación:
4.0

They just need to seriously fix the Elevator !! As a Customer I deserve a credit off of my monthly fee for not having access to my storage. Other than that every thing is Straight ! Mr. Byran is the Best ! He deserves a Vacation with a Bonus Check !!

MICHELLE C.  |  First Impressions 
Clasificación:
5.0

Great service from Bryan, who helped me check in. He was friendly, professional, knowledgeable! Very pleased!

Maria F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Shanika R.  |  Overall Experience 
Clasificación:
5.0

Bryan was very professional, welcomed me to Florida!! Bryan also made sure my storage space was clean, also made sure I had an safe move into the storage facility! I give Bryan 5 stars  if I could make them give him an raise i would!! I recommend downtown uhaul/ storage! P.S. give Bryan an RAISE! Spread Love, Continue to be GREAT  

CHARESE R.  |  First Impressions 
Clasificación:
5.0

The manager at this uhaul was a great person, friendly and understanding. He also help out with ma and other customer.

William M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

latasha m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany S.  |  Overall Experience 
Clasificación:
1.0

Overpriced. Not climate controlled as advertised. Hot and humid. Can't store certain items at facility now. Elevator did not work. Can only access first floor. Computer kept on freezing and was extremely slow. None of this explained before making reservations and no discount offered.

Jonathan T.  |  First Impressions 
Clasificación:
5.0

Very good service

robert y.  |  Overall Experience 
Clasificación:
4.0

Customer service was very professional and pleasant.

jospeh c.  |  First Impressions 
Clasificación:
5.0

Great service Bryan is the BEST EVER

robert y.  |  First Impressions 
Clasificación:
3.0

Only wish for earlier later access hours to storage unit. No complaints on anything else.

Kenneth P.  |  First Impressions 
Clasificación:
5.0

Will be moving in some stuff on Thursday fed 25th

michelle b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

catherine g.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

lakeisha m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H.  |  Overall Experience 
Clasificación:
5.0

Bryan is amazing and was super helpful!

JAMES W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CHVON M.  |  Overall Experience 
Clasificación:
1.0

You gave notice that I had to clear out one month before. You clearly knew this would be necessary well before that. However, you waited so you wouldn't have to refund any rentals. I left town the day of notification (after being there 10 weeks) and had to impose on others to clear my stuff out. Thanks for nothing. Your customer service stinks.

conrad r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol Ann V.  |  Overall Experience 
Clasificación:
5.0

Owner is Awesome! Used this place for years love 🥰 them!!!!!

LATOYA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharanda B.  |  Overall Experience 
Clasificación:
5.0

I thought the staff here was very accommodating and very thoughtful. Access to the unit was no problem but I was really surprised that I couldn't get into my Storage facility area after 8 PM. It would be nice if this location would allow some later hours for accessing my property. I should mention I wasn't in this property very long for a week in one day however I wanted to come the night before I needed to clear it out and pack up the truck I had to wait until it open the next morning. There seems to be a lot of homeless people coming in and out of this location I'm not sure what the alternative is for these individuals. But the ease and thoughtfulness of the people that work at this location was paramount and very comforting to see

Sheila S.  |  Overall Experience 
Clasificación:
5.0

great staff, always willing to help and assist, going above and beyond the expected, I will know where to go for storage, thanks all,

michael a.  |  Overall Experience 
Clasificación:
5.0

Found the site very valuable, friendly, clean, convenient for storage during home renovations.

robert q.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

AUDREY R G.  |  Overall Experience 
Clasificación:
5.0

Really appreciate the Manager assistance at that location!!!!

sandra s.  |  Overall Experience 
Clasificación:
5.0

The Staff members in Jacksonville on Ashley Street are professional and always courteous. I would always recommend them.

KATRINA W.  |  First Impressions 
Clasificación: