Customer Reviews for U-Haul Moving & Storage of Downtown Jackson

1898 comentarios

173 Airways Blvd   Jackson, TN 38301
(@ Lambuth)

(731) 424-7360

Horario

  • Lun.: 9 a. m. - 5 p. m.
  • Mar. - mié.: cerrado
  • Jue. - dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(731) 424-7360

173 Airways Blvd
Jackson, TN 38301
(@ Lambuth)

Services at this Location:

Horario

  • Lun.: 9 a. m. - 5 p. m.
  • Mar. - mié.: cerrado
  • Jue. - dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great customer service! Affordable and super convenient!

Sheena S.  |  Overall Experience 
Clasificación:
4.0

This location was great even though they are supposed to be closing. The problem I had was with the Memphis area office. Instead of calling me 24 hours before pick up, I received 30 minutes beforehand to tell me that they had no trucks with in the 40 mile radius. They found me one an hour away.

Jacob F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry L. 
Clasificación:
5.0

Dustin did a great job of showing us the boxes and what we needed in the size truck we received.

Stephen M. 
Clasificación:
5.0

Best uhaul experience I have had. The young gentlemen was accommodating and informative. Made my moving experience super easy and painless. Thanks !

Peter M. 
Clasificación:
2.0

Trailer did not have proper wiring, I was told that the location would not provide the necessary wiring and that I had to purchase additional wiring to make their trailer work.

WILLIAM K. 
Clasificación:
3.0

Convenient location but the truck was very dirty. Still had some trash from the previous customer and debris in the cab.

Danielle S. 
Clasificación:
1.0

You can have your worker actually stay the hours Advertised I arrived five minutes before 5 PM and he was already gone

Adrian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise G. 
Clasificación:
1.0

Employee wasn't familiar with the mobile app I had tech problems which I tried explaining to Taylor Brooks but she still resolve this problem I feel like I was overcharged for fuel and didn't get the chance to review the fuel prior to the mobile app issue she decided to choose the technology versus her customer I have used U-Haul all my adult life and never paid as much as I have for a trip that was less than 5 miles round trip

Regina J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARQUAVIS I. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELMER V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford F. 
Clasificación:
2.0

The people are friendly but are incompetent.

Joseph R. 
Clasificación:
2.0

El cliente no dejó un comentario.

JEFFERY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY H. 
Clasificación:
4.0

Make sure all the equipment that the customer asks and paid for are in the vehicle. I paid for something that I did not get. Eventually, the company dropped the extra cost.

CARLOJUAN M. 
Clasificación:
2.0

Always had to have someone let us in. Because of the ridant box it took away from our space, rent should have been reduce. It was the worst service I have ever had

KEN T.  |  Overall Experience 
Clasificación:
1.0

Contract should've been read out loud won't ever use this location again. Have never had a problem with them just this location

ANGELA H. 
Clasificación:
1.0

Your trailers are causing damage to low profile vehicles. Must fix this. Hope that Uhaul will repair my vehicle.

Bobby W. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamba F. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

Kim was excellent, she was friendly and polite

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simeon M. 
Clasificación:
5.0

Easy return process!

Jasmine M. 
Clasificación:
1.0

Taylor was very rude I accidentally hit the side of the building because she didn't move the truck for me and she had a attitude I will never come back to the uhual place again

domineque Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cholyn H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Graham B. 
Clasificación:
5.0

The whole process went very smoothly

Terry T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

craig R. 
Clasificación:
5.0

Great service

Randy L. 
Clasificación:
2.0

Employees and customers wear not wearing cloth face masks as required by city. I wore my mask but would have liked others to do the same.

Glen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
3.0

First of all, the truck I reserved from the Old Hickory location was given to someone else. Thankfully the staff at this location was able to locate a truck available at Airways. I lost over 2 hours of time though waiting, and this location was further from my move. Second, the back of the truck was not clean. There was dirt and broken glass we had to clean up. More lost time. Other than that, the truck at least was in good shape and handled well. Third, the mobile return process is terrible. The Uhaul app kept crashing and starting over. The web site kept giving errors when trying to load pictures. It took more than 30 minutes to complete this process and no help was there since the location is closed Tuesdays and Wednesdays. Very frustrating and more lost time. This was by far the worst experience I have had with Uhaul, and we have used their equipment many, many times.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

Rhiannon Crenshaw was fabulous. Very focused on customer service.

Deann T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy L. 
Clasificación:
1.0

Before arrival I called to ask what trucks were available & was told that there was only a 26” truck but online it stated there were more. Book the 20” truck online. Upon arrival, the guy was was rude. I rented a $7 dolly online but once got to the store the worker stated there were none which had to pay $10 for a bigger one. Once he brought the truck out, there was a dolly there. I stated “Oh here's one right here” he said ok well.., and started rolling the big dolly back inside and I told him to wait because he charge me for the bigger one. First he ignored what I was saying and I had to keep saying wait. He turned around with the appliance dolly came towards me with it. He left it there and walked off and went back in building. I had to load appliance dolly myself. The customer service was awful. & I would like a refund.

Amber P. 
Clasificación:
1.0

A truck that was reserved Was not the here three times! I will never use I haul again

James H. 
Clasificación:
1.0

Hire friendly staff. The guys working there have always been assholes. They act like they don't want to be there. Every time I've been there I leave pissed. This was my last time using your place of business at this location.

Tasha B. 
Clasificación:
3.0

Slow moving , slow walker, very minimal talking. Complained about trailer hook up.

lester M. 
Clasificación:
2.0

El cliente no dejó un comentario.

nash H. 
Clasificación:
1.0

Dolly I ordered was not in truck when picked up. I was never refunded. Gas reading on app wasn't what was in actual tank.

Teddy P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chase H. 
Clasificación:
1.0

Very poor customer service

Timothy S. 
Clasificación:
2.0

Truck was very dusty in storage area. They were not open for 2 days during my return so it looked like Inturned in a day late when we actually turned it in a day early.. I received an email saying I am getting a refund but my bank account was charged an additional $73.24 on top of initial hold of 235.54. Was told have to call customer service because they dont know what I am talking about.

Calvin F. 
Clasificación:
3.0

TRUCK WAS DIRTY, AIR DID NOT WORK, WOULD NOT START AT TIMES HAD TO WAIT AWHILE THEN TRY AGAIN. ONE TIME COULD NOT TURN THE KEY OFF, KEPT PUTTING IN DRIVE AND THEN PARK AND FINALLY GOT IT TURNED OFF. WILL NOT USE OR RECOMMEND UHAUL EVER AGAIN.

barbie P. 
Clasificación:
3.0

The truck had the check engine light on, and the "change oil now" indicator was on too. There was only one person working on Saturday, and even though we checked in online it still took more than 40 minutes to get assistance and get the truck. Please maintain your trucks and hire extra people to work weekends during moving season.

Joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

shalavesh B. 
Clasificación:
3.0

Returned trucks, no issues

Barrett D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wilson P. 
Clasificación:
1.0

I emailed as well as called the location asking about if I would be received a deposit back a week ago. I received no response but now I'm receiving emails of a invoice saying I owe more money. The man was very unfriendly and acted as if he didn't want to be there or i was coming to rent his own personal vehicle to move my belongings. I wouldn't recommend this company.

lakida W. 
Clasificación:
1.0

Get a better customer service rep. The guy who worked this day moved so slow and was so rude. The energy was terrible, he didn't let us know what options he had available. He got upset because we didn't have a reservation and tried to give us equipment that wouldn't work with our moving. He was just overall rude. When asked what we were driving, he just pointes at the car. No words, just pointed. He was rude. As long as he's at this location, I'll be going to another.

ashley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon N. 
Clasificación:
2.0

Only attendant there act like I was disrupting his nap.. Ask him to please discard my paperwork and he said qoute, “It's yours you throw it away.”

Robert K. 
Clasificación:
4.0

Staff was awesome and very friendly!!

Marketa R. 
Clasificación:
4.0

When I rented the van I was on a daily rate, I turned the van in early, and they switched me to a weekly rate to get more money from me. They even confirmed I was on a daily rate when I called them to return early. Be careful!!

erich R. 
Clasificación:
3.0

Return was easy, however attendant was a little rude. He told us the trailer was hooked up incorrectly and we should have known it.

brandy R. 
Clasificación:
5.0

Thru all of the peoples in the office Our needs to returning the truck he was friendly person.An I well use haul for my moving service.Be safe an Bless

Winnette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Whitley H. 
Clasificación:
5.0

N/C

Timothy V. 
Clasificación:
1.0

The rudest, most unhelpful staff I've ever dealt with. Uhaul has lost my business and would never recommend them to anyone.

Brad F. 
Clasificación:
1.0

The guy that assisted me in my drop off was the rudest person I have ever dealt with. Not only will I not recommend this place to anyone, I will not use uhaul again.

Brad F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vonda T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorothy M. 
Clasificación:
5.0

Top notch service

Edward D. 
Clasificación:
3.0

Ask the gentleman that was working that day to not be so rude. I'm glad I did everything online...I wouldn't have wanted to do the old process with him. And we were 20 seconds from the your location when we realized there was no dolly. Turned around immediately and returned to get one from small fenced area that van was parked next to. Was "fussed" at for doing this and I give him that....but the attitude was already in place. Over all I like the new method. I have always went with Uhaul and everytime it was an easy process. BTW....he may have just been having a bad day...or jealous that the new system may do his job too well. ¡Gracias!

Eugene T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa K. 
Clasificación:
4.0

El cliente no dejó un comentario.

James E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cody H. 
Clasificación:
5.0

Friendly, expedient staff.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
3.0

Employee that took payment/reservation was horrible and wouldn't prefer his service in future.

Derrick N. 
Clasificación:
4.0

Sunday staff getting people processed was very slow. I was returning and stood in line for over 30 minutes. The service tech helped check us out.

Kevin B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Bennie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
1.0

Please tell the customer the rates are based hourly

Tosha R. 
Clasificación:
1.0

Rude services! Return policy was not explained and cost me $45 extra! After hours drop off sucks, website was not clear and wasn't able to figure it out! This was a partial move and I will look for another rental service !

Marlon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

james J. 
Clasificación:
2.0

I called the customer service line to let them know I would not be returning the uhaul until a later time however it was still less than 24 hours and I was charged for 2 days. The customer service rep was rude when I inquired about the charges. Oh and the lock on the uhaul stuck and I couldn't open it.

Stephanie H. 
Clasificación:
1.0

Customer service was very unprofessional. The two gentlemen were very rude. The gentleman that was assisting me tried everything he could to not hook the trailer up to my truck. Tried telling me the ball hitch was the wrong size when I knew it was a 2in ball, then said the position of where I had the hitch wouldn't work.... etc. They were not very friendly or professional.

Courtney K. 
Clasificación:
4.0

Give more room on miles given. About, maybe an extra 5-10 miles.

Paul M. 
Clasificación:
5.0

The staff is very nice and quick, no problems. Could spruce up the place a little, but I understand its an older location.

Raymond C. 
Clasificación:
1.0

The equipment I reserved was not available and a substitution was made without one word said to me. I reserved a car hauler trailer and they gave me the tow dolly instead. When I went back and asked why I was told none were available in Jackson. That was a complete lie as I had driven by another Uhaul dealer and there were 3 of them parked at their lot. I made the reservations a full week in advance and this is how I was served.

William M. 
Clasificación:
1.0

my UHaul representative Donna Pinner at the Whiteville UHaul at her Pinner's Farm Garden and Sport was wonderful. She helped me locate and took care of the cargo van I wanted, that she didn't have onsite. However, the gentleman....no he wasn't that.... that rude man at the Airways location in Jackson was extremely unhelpful, rude and racist. He spoke ugly to my sister and I, but when African American customers came in, he was sickeningly sweet and over helpful and apologetic. And he was rude when I returned the van a week later. The van was dirty, I returned it much cleaner than given me. it was a great van though.... I'd rent one again but will use a different location. I expect to be treated well when I spend over a $1,000 or $1. My final bill was way over a grand.

ginger T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
4.0

The place is well secured and well lighted. The cost is a little more than other places but my items were secure.

Nina B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
1.0

Customer service failed !!! Attendant could have cared less that I rented , was zero appreciative and sorely not in a good mood . That was at pick up! At return I decided to use the electronic return app, so I would not have to encounter “Mr customer service of the year”. I turned the vehicle off but had to turn back on to get mileage pic! Then I took outside and inside pics! Then the pic of where it was parked! Successful returned! Last notification... lock truck and drop key in slot ! I locked the door but was holding the wrong key! Locked key inside Truck! Frustrated at myself for having done this, I go inside and told the attendant ! I should have been speaking Chinese. He had a blank look and said, “man I don't know...what you should do?” Really !!!!!! Then the attendant I dealt with on the pick up entered!!! His response was shrugging his shoulders and went back into the break room mumbling, “I guess you need to call a locksmith!” Nothing .... maybe , “sir, I am sorry to hear that. It happens on occasion. You will need to call a locksmith and here are a few numbers of locksmiths that have made service calls here for the same thing!” Easy, simple , not requiring a rocket scientist Background to provide alittle customer service!

J kent F. 
Clasificación:
2.0

Inside location was rundown and poorly stocked with extras needed for moving.

Lyle H. 
Clasificación:
5.0

Gregory was awesome on the return and has a great attitude.

James J. 
Clasificación:
5.0

Kieth was very knowledgeable about every question I asked. He is a great employee to have at this location. ¡Gracias!

Janelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda S. 
Clasificación:
2.0

I used after hours return and was charged for another day and told that was clearly in the contract. I have re-read the contract and cannot find SPECIFIC language that says another full day is charged with after hours return.

Norman C. 
Clasificación:
3.0

El cliente no dejó un comentario.

patrice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie S. 
Clasificación:
4.0

Helpful and friendly

cody p.  |  First Impressions 
Clasificación:
3.0

Staff not always the friendliest, sometimes felt you were bothering them to get them to help you.

elaine c.  |  Overall Experience 
Clasificación:
5.0

Great service

Steve T.  |  First Impressions 
Clasificación:
3.0

Need to be open later in the evening on weekends when most people move

Patricia S.  |  Overall Experience 
Clasificación:
3.0

Manager very unhelpful

Mercer F.  |  Overall Experience 
Clasificación:
5.0

All went well

effie B. | Reservación
Clasificación:
5.0

Thank you for your great customer service and kindness with a new experience!

SWTDD P. | Reservación
Clasificación:
1.0

We made reservations a month before we had to pick up the truck and car hauler. When we went to pick it up our reservation was no where to be found.When we returned they rentals we had to drop off at

angela s. | Reservación
Clasificación:
5.0

Great staff. Very responsible, polite, professional and willing to go the extra mile to achieve great customer service. Bravo!!!

PAM W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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    Autoalmacenamiento

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  • Ícono de suministros de mudanza
    Suministros de mudanza

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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