Comentarios de los clientes para U-Haul Moving & Storage of Downtown Greenville

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Downtown Greenville

Clasificación general:

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PAUL M.
Clasificación:

El cliente no dejó un comentario.

Chanta B.
Clasificación:

El cliente no dejó un comentario.

William A.
Clasificación:

Store was not clean at all, NO ONE was wearing a mask (employees). I expect some pushback on masks but not even one person working there was in a mask. The signs saying masks are required are a joke. Floor and counters hadn't been cleaned for a long time. A truck pulled up under the awning from another customer, literally a uhaul employee walked out with a spray bottle for about 3 minutes to "sanitize" it and then we were told it was ready. The hood was never opened, there was no inspection, no oil check, no one else came out, nothing. If we missed all of that being done in another place on the site, I'd be surprised. It was the original renter who pulled it in. We were just told to bring it back with whatever gas level was in it. The truck had multiple warning lights come on and we could not wait to get it back to the store. It had zero shock absorption and a terrible rattle. We just finished our move and turned it in early. Whew. We've rented from you guys for years in many cities but this was terrible. IF we choose uhaul again we will use a different location. Hope these specifics help the store to improve. We were so relieved to end our rental period.

David E.
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El cliente no dejó un comentario.

JOHN S.
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Great staff and very friendly. I was told they were the best in the city. Would definitely use them again and refer others to this location.

David K.
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El cliente no dejó un comentario.

David E. | Overall Experience |
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El cliente no dejó un comentario.

Sky D.
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N/A

Daniel W.
Clasificación:

Staff was friendly and helpful. Equipment was in excellent condition and clean. Truck was ready to pick up when I arrived. Checkout was quick and efficient as I used the online system before arrival. I can't think of anything that can be improved upon at this location.

KIM AXEL K.
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It was nice to be able to drop the truck close to our house. Spartanburg was not a good and safe facility for us to drop the truck off. Please read the comments on the Spartanburg facility.

DAVID H.
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El cliente no dejó un comentario.

MICHAEL D.
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Quick and efficient

Gordon R.
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Helpful. Courteous service. Quickly checked me in and completed the process.

Felita J.
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El cliente no dejó un comentario.

Scott B.
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Emily went above and beyond for customer service and satisfaction. She is an excellent employee and deserves accommodation

Hans B.
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El cliente no dejó un comentario.

WILLIAM B.
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El cliente no dejó un comentario.

Chadwick C.
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El cliente no dejó un comentario.

John E.
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El cliente no dejó un comentario.

Isaac E.
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El cliente no dejó un comentario.

DAVID H.
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El cliente no dejó un comentario.

Sondra R.
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Have a waiting area for customers having trailer hitches put on!

John B.
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El cliente no dejó un comentario.

MEGAN G.
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The gentleman was extremely nice and helpful. You could not ask for a better service.

Kenneth J.
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El cliente no dejó un comentario.

Sonya T.
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El cliente no dejó un comentario.

Bruce H.
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Gentleman who helped me return the truck was very professional, courteous and helpful. Great job!

Mohammad A.
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Great service, Fast ,Professional ,organized .

Robert S.
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Very focused customer service with good follow through .

Richard N.
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El cliente no dejó un comentario.

Lesther E.
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Even after I declined the insurance it prompted up again when picking up the truck.

Tia D. | Online Move In |
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El cliente no dejó un comentario.

MELISSA M.
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I had a 7am pick up time and the gentlemen didn't arrive to open the store until 7:15.

Dan M.
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Very helpful team

Matthew T.
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El cliente no dejó un comentario.

David B.
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El cliente no dejó un comentario.

Eloy R.
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El cliente no dejó un comentario.

Michael D.
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Great customer service!

Doug W.
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Smooth process. Trailer worked great hauling a motorcycle cross country!

Jefferson H.
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the two young men who were working should get a raise, a promotion or whatever. they were energetic, professional, helpful. this was a thursday afternoon late, on october 15. rarely is it that i run across two youngsters who have a professional a friendly manner. improve, make sure these two are the ones who meet the customers and do the work. they were/are great.

theresa W.
Clasificación:

We went in person and reserved our truck two weeks in advance, I received an e-mail telling me to check in online “to save time”. I did so. We showed up early in the morning and were told that “because they had overbooked” we would have to pick up our truck at another location. This sent us off in the wrong direction and killed time. We had reserved labor to meet us and everybody just had to wait around until we finally arrived. This was unforgivable. I will not likely use UHaul for the next part of my move.

Eldred R.
Clasificación:

Things went very well.

David E. | First Impressions |
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El cliente no dejó un comentario.

David H.
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El cliente no dejó un comentario.

John B.
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El cliente no dejó un comentario.

Kevin P.
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When returning my truck, I left it in clean condition, all furniture pads folded and appliance dolly secured, but did not receive a discount for the clean condition and folded pads like the contract said I would.

Niles B.
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Excellent customer service

Paula Q.
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El cliente no dejó un comentario.

Scott H.
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Very friendly staff. I was in and out not problems. Quick and fast...

John C.
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There were closer locations but I liked this one best.

Izidor H.
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The reps were very helpful and professional. They gave us several options to meet our needs. The one issue I had was that they were not wearing face masks. I think that should be mandated.

Teri D.
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Please don't allow rented blankets with leaves stuck to them, to be re-used by the next patron. They happily gave me a “new” set.

STEVEN B.
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Nothing. The service was perfect.

Anna B.
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Your customer service reps who work in the store ought to be friendly and knowledgeable.

Michael B.
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El cliente no dejó un comentario.

Jonathan P.
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El cliente no dejó un comentario.

Paul D F.
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Signing in electronically for pick up was slow. Signing out was fast.

Miranda W.
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El cliente no dejó un comentario.

Nate M.
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El cliente no dejó un comentario.

Randall B.
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Don't underestimate the size of the load and attendant truck size.

Vincent H.
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El cliente no dejó un comentario.

Douglas B.
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El cliente no dejó un comentario.

Mauricio C.
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El cliente no dejó un comentario.

William B.
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There was a problem with an over charge and Emily fixed it immediately. Excellent service.

WAYMON B.
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El cliente no dejó un comentario.

graham A.
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El cliente no dejó un comentario.

Verne H.
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Great experience -- pick up of van and paperwork was quick; return was also quick. Price lower than I expected.

J M.
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El cliente no dejó un comentario.

Geoffrey D.
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El cliente no dejó un comentario.

Jeff K.
Clasificación:

Tight access and parking

Gregory M.
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El cliente no dejó un comentario.

Bonnie W.
Clasificación:

Very smooth dropoff for my rental truck. I was very pleased with my rental experience from start to finish. The only suggestion for this location would be to enable phone contact more easily. I called to let them know I would be bringing the truck back but could not get through and could not leave a message. Other than that, no suggestions for improvement for the Greenville location.

Donald D.
Clasificación:

Instruct associates on proper ways of addressing customers. The one character insisted on addressing myself and others as "buddy." Not Sir or by name, but "buddy." I had to pray to calm myself. In my pre-saved life, I would have reacted in a manner that he would remember for the rest of his life. I finally calmed myself by considering my reputation, etc. But, the straggly bearded, insolent young man is one who could diminish the reputation of this great UHAUL location.

John F.
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Everyone was very helpful.

Steve D.
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El cliente no dejó un comentario.

Ryan A.
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El cliente no dejó un comentario.

Susan B.
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El cliente no dejó un comentario.

Warren D.
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El cliente no dejó un comentario.

Robert B.
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El cliente no dejó un comentario.

David L.
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El cliente no dejó un comentario.

Stuart S.
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El cliente no dejó un comentario.

Michael P.
Clasificación:

Employees should have been wearing masks to help protect the customers.

charles T.
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El cliente no dejó un comentario.

Yoram G.
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Good service. Clean equipment.

jeffrey P.
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El cliente no dejó un comentario.

Liana W.
Clasificación:

The entire staff Michael/ Scotty/ especially Trent have gone out of there way to help my family move in a stressful time. I went to Roper Mtn location and immediately cancelled Because Your location is the Absolute Best !! I recommend To Everyone. Please give this Store a raise especially Patient Trent ..... Liana Whyte

Ronnie E.
Clasificación:

young man at counter very helpful

Ben P.
Clasificación:

El cliente no dejó un comentario.

CANDICE Y.
Clasificación:

El cliente no dejó un comentario.

Karen B. | First Impressions |
Clasificación:

When I came into the Uhaul store I was listened to and very kindly things were put together for my needs. When I left the Uhaul store, I felt encouraged that I had what I needed to make my move, even got mental encouragement as a bonus!

Allan S.
Clasificación:

El cliente no dejó un comentario.

PAMELA A.
Clasificación:

Very smooth rental. Everything was as I'd hoped. All employees were friendly. I thought rates were fair. If I need another rental, I will definitely rent from this location

Rafael P.
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Thank you for your excellent service.

Edsol E.
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El cliente no dejó un comentario.

Steve A.
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El cliente no dejó un comentario.

Teri F.
Clasificación:

Claude and coworker tried to send us to different location to drop off. Then proceeded to provide one space with trailers tight on either side with several empty spaces further down. The two guys stood right in front of the space and were told to get out of the way. We were able to back it in and have photos if you would like to see them.

Robert F.
Clasificación:

Customer service worked with me to pick the truck up earlier than needed which was excellent.

Glenn F.
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El cliente no dejó un comentario.

Ivy S.
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El cliente no dejó un comentario.

michael B.
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El cliente no dejó un comentario.

JEFFREY H.
Clasificación:

El cliente no dejó un comentario.

William E.
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El cliente no dejó un comentario.

Jeremy G.
Clasificación:

El cliente no dejó un comentario.

lantravious B.
Clasificación:

El cliente no dejó un comentario.

John S. | Overall Experience |
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El cliente no dejó un comentario.

Robert D. | Overall Experience |
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Great facility, great great folks!!!

Robert D. | First Impressions |
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El cliente no dejó un comentario.

Travis P. | Overall Experience |
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El cliente no dejó un comentario.

James c. | First Impressions |
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El cliente no dejó un comentario.

michelle s. | Overall Experience |
Clasificación:

Brent was awesome!!

Kathy B. | Overall Experience |
Clasificación:

Very unprofessional. Over priced. My unit was ransacked and items like a bookcase belonging to my grandfather stolen. Due to the gate being broken for five months. Units full of mouse/rat excrement & urine. Everything stored had to be thoroughly cleaned before moving into our home, resulting in a extremely costly expense. Very difficult to move around facility due to U-haul moving trucks parked haphazardly along the sides and in the rows leading to the storage unit. I definitely do NOT recommend unless you're desperate. The storage facility I use now is locked, video cameras record each vehicle. And your time you open & close the gate until you open & close to leave is recorded. Only one vehicle can enter at a time and the units are clean. For a lot less money. Thank goodness I no longer have to use the storage facility at 529 Wade Hampton Blvd! One more thing, the largest unit they offer is 10 x 15. If you have a full 26 ft. truck you'll need two units. And that's with professional people packing each unit neatly and using every bit of space. Two units cost $289.90 every month, with vermin infested, hard to get to, no security, etc. Decide for yourself, but I won't use them again.

HENRY W. | Overall Experience |
Clasificación:

Although I give praise to your staff at the Wade Hampton facility in Greenville, SC, the storage room was not in the best condition. The first room I rented had fiber panels in the ceiling damage and hanging from the ceiling coming in contact with it. I complained and the staff moved me to another room. This room had rat droppings on and in my boxes. I complained and ask for the box that controlled the rats. It didn't work and later I complained again then they moved me to another room. The rats were coming from a small hole in the rear wall This was a nasty, unsanitized, and unsafe room. I moved out yesterday and I will never rent another storage area from this Uhaul. I have used them in past years and never had any problems until I rented from this facility.

steve b. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Matt S. | Overall Experience |
Clasificación:

Please have a manager call me asap 567-408-6346

symura k. | Overall Experience |
Clasificación:

Too expensive, several local storage facilities with less expensive rates and same quality service. Ridiculous due date and late fees

Bridget D. | Overall Experience |
Clasificación:

Very nice and helpful

KEVIN B. | Overall Experience |
Clasificación:

Only difficulty was contacting the location by phone was almost impossible to get in touch with

KAMUEL S. | Overall Experience |
Clasificación:

Not only did I reach out to Uhaul Office Executive: Pat Llardi 828-358-1212 and left voicemails,my concerns were ignored and I never received a call back. J.R Bellis was unprofessional and didn’t care

Kathy B. | First Impressions |
Clasificación:

Very nice, every way possible was great

RORY N. | Overall Experience |
Clasificación:

NA

David L. | First Impressions |
Clasificación:

The guys helped with everything we needed. Would gladly work with them if I move again. They will be the first people I contact for a move.

kerry l. | First Impressions |
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The service from the employees and the trailer rental were awesome. The "climate controlled" storage units were in bad condition. It was far too hot in those units for me to keep our stuff there.

Doak D. | Overall Experience |
Clasificación:

You always had a recording when I called saying you were with other customers. There will be a 10 min wait. You need a answering machine to leave message I called 6 times on a 4 day time span no answe

Julie M. | Overall Experience |
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This company is above excellent!

Denise S. | Overall Experience |
Clasificación:

Poor star is on the low side of poor mice in my things and complained not even a call and even concern ...

Mike c. | First Impressions |
Clasificación:

Staff was fine but location needs more workers due to slow lines. My password did not work and had to use a temp one.

DAVID C. | Overall Experience |
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worked great

ian b. | Overall Experience |
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Great, friendly and efficient service. The best I’ve seen.

ian b. | First Impressions |
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Great service from both guys there.

James s. | Overall Experience |
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1000 thanks :)

ronald s. | First Impressions |
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Very nice and polite and very helpful, pleasure doing business with.

KEVIN B. | First Impressions |
Clasificación:

My unit was ready and the staff allowed me to move in quickly.

Denise S. | First Impressions |
Clasificación:

the fact two hours i had to wait to get my truck and had to pay a 100 dollars more to my movers and the rudeness of malcolm and manager and none caring attitude behavior causing my car to be damaged.

Carolyn R. | First Impressions |
Clasificación:

Our experience with the facility was highly rated because of the help from your representative named Luke. He was professional, very helpful, and got what we needed. Thank you Luke.

Sonya B. | Reservation |
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The guys were very helpful and friendly.

mary h. | Overall Experience |
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I had to clean out my uncle's stuff that had died all by myself on a 90 degree day. Your staff recognized my predicament and were amazing. The helped me so much!

Dennis O. | Reservation |
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Far beyond expectations. Great service. Great people to deal with. Thank you all.,

ELIRAN C. | Reservation |
Clasificación:

Thank you

Andrew S. | Overall Experience |
Clasificación:

n/a

michael h. | Overall Experience |
Clasificación:

“Climate controlled” - unit spent most of its time at more than 100F this summer. “Well lit” - 1 month WITHOUT ANY lights. “Secure” - gate often left wide open well after closing hours.

susan s. | Reservation |
Clasificación:

Have not arrived yet

Carmen P. | Overall Experience |
Clasificación:

I enjoyed your facility as it was clean and I always felt safe when I went there. The staff was excelent, very helpful, kind and courteous. I also enjoyed one month rent free. Price a bit too high.

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