Customer Reviews for U-Haul Moving & Storage of Downtown Fairfield

1,726 comentarios

1327 W Texas St   Fairfield, CA 94533
(Next to Napa Auto Parts)

(707) 434-0989

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(707) 434-0989

1327 W Texas St
Fairfield, CA 94533
(Next to Napa Auto Parts)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

BG S. 
Rating:
2.0

I reserved a 26' truck but only received a 20' truck so I had to use additional vehicles and more gas. I was only notified that i was not getting what ordered the day i went to pick it up. On a positive note, the staff was friendly when we dropped off the truck.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

I haven't received my receipt yet by email. Please send: lynngriff@comcast.net Thank you.

david G. 
Rating:
5.0

Everything went well in all employees knew what they were doing

EDWARD M. 
Rating:
5.0

Maybe keep the exiting pathway clear. As soon as I got my trailer hooked up, I was set to go but had to wait 10 mins. There was another customer blocking the exit. I was in no hurry but next time I might be.

Kurt M. 
Rating:
5.0

Customer did not leave a comment.

Doris H. 
Rating:
2.0

Abel. He was not very helpful with my questions and didn't explain things when I asked him. Uhaul was fine but it is getting very expensive recently.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

ROMEO G. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Friendly and helpful staff. Side mirrors were clean and adjusted properly. Windshield and cab were very clean. 100% positive rental experience.

Thomas C. 
Rating:
5.0

VERY EFFICIENT, CLEAN AND CURTEOUS AND IN A TIMELY FASHION.

Mildred M. 
Rating:
5.0

Keep doing what you're doing.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

I returned the trailer early. One of the reasons is it was pulling. I've done a lot of towing over the last four months and this is the first time the trailer pulled my truck around even when it was empty. I tried to tell the attendant and he was absolutely uninterested. He said it just came back from Tahoe as if that somehow said that it was fine. Just because somebody else didn't mention it doesn't mean it's not there. It might even mean that they don't know it's not supposed to do that.

Terra K. 
Rating:
5.0

The young man who assisted me was a very nice people person as well. Great attitude!!!!

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

Deborah C. 
Rating:
4.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Very nice service

Aurora F. 
Rating:
5.0

Mr. Wes is fantastic

John Q. 
Rating:
5.0

N/A

Robert H. 
Rating:
5.0

Owner and staff are friendly and very helpful. Great people and great service. Thanks Again

CARRIE C. 
Rating:
5.0

Nothing, you're great.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

Yong L. 
Rating:
5.0

The manager and facilities were cheerful and welcoming I hope to use this facility again soon.

Darl M.  |  Overall Experience 
Rating:
5.0

Staff at this location were very friendly and professional. They were very informative concerning my rental choices. Good operation. Will definitely rent from them again.

Ronald N. 
Rating:
3.0

hope the gas level that was put on paper is accurate, my gas level on truck was less than what was on paper

GRACE K. 
Rating:
5.0

Great service clean trucks always get one when I'm there on North Texas Fairfield California always have trucks available reminds me of my go back this week and rent one for two more days again excellent staff XM ownership always friendly and happy to greet you sign your customer Rick Botello

Richard B. 
Rating:
5.0

Everyone at this location is fabulous. Customer service, pricing, accommodating, and ease of checkout / return. The only improvement would be to allow this location to do more than Bay Area one way moves. I am in the process of moving to a city further north and couldn't book my one way with this (my favorite) location because they are only allowed one ways in the other direction.

DAPHNE LIZA L. 
Rating:
5.0

Customer did not leave a comment.

DANNY V. 
Rating:
5.0

Customer did not leave a comment.

Felicidad E. 
Rating:
4.0

Excellent service provided by Nirmandeep Grewal.

Roberto B. 
Rating:
5.0

Customer did not leave a comment.

Rosanne F. 
Rating:
5.0

staff very friendly and professional..

Donald S. 
Rating:
5.0

Everybody is good work l recommend this place Thank you

juan C. 
Rating:
5.0

Customer did not leave a comment.

Osama M. 
Rating:
5.0

Customer did not leave a comment.

Hashim E. 
Rating:
5.0

very helpful staff

David B. 
Rating:
5.0

Customer did not leave a comment.

Barbara J. 
Rating:
5.0

Customer did not leave a comment.

Bob I. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
3.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

TEODORO G. 
Rating:
2.0

This location consistently takes reservations without having the equipment available, then makes zero effort to solve the problem. I lost multiple hours of m y planned day because of them, twice!

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Ruth S. 
Rating:
4.0

Customer did not leave a comment.

Algie S. 
Rating:
5.0

Customer service was superior

Neal S. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
4.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

Customer did not leave a comment.

DONALD D. 
Rating:
5.0

Remind about the returning process and hours, and explain about after hours return,

Danh P. 
Rating:
5.0

Customer did not leave a comment.

Torry S. 
Rating:
5.0

Customer did not leave a comment.

Neil W. 
Rating:
5.0

Customer did not leave a comment.

Billie B. 
Rating:
4.0

Customer did not leave a comment.

Gary J. 
Rating:
4.0

It was an easy process. Clean. Only negative was the dolly wasn't available when I got there. Other than that host was good, truck drove smooth, return process was easy. The air conditioner inside the uhual blew strong. Which was good. Especially after moving and needing some air.

Tiffany J. 
Rating:
5.0

I really recommend the uhaul!, is a nice people and they help you to connect everything!!!!

daniel A. 
Rating:
2.0

The customer service representative did not provide me a paper receipt, and stated they emailed it the email address on file, but I have not received my receipt for reimbursement through my employer. When I asked which email address they sent it to they stated they already sent it and couldn't see the email address to verify. Now I am struggling to get over $600 in reimbursement for my move.

James G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Kyoung C. 
Rating:
5.0

Professional and knowledgeable staff.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Babak A. 
Rating:
5.0

Customer did not leave a comment.

Jackson B. 
Rating:
5.0

I have been renting cars for decades. This was my first truck rental. Every phase was flawless. Service could not have been better. How refreshing!

HARRY A. 
Rating:
5.0

Customer did not leave a comment.

Matt L. 
Rating:
5.0

Agents were courteous and professional, I was in and out in a timely manner, I will return again.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

arvin V. 
Rating:
5.0

Always excellent service at this store. AAA

Kenneth M. 
Rating:
3.0

I was given a truck with â…› tank of gas. I was given a 33 dollar credit to return it with a quarter. But how is that even possible. In order to do that I would have to constantly fill up. I featured it with 3/8th +. With gas prices I was cheated out and additional amount of money. They should leave full and it should be the expectation. I will probably go else where in the future.

Jacob N. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

cathrine R. 
Rating:
2.0

The trailer came off the ball hitch while we were loading the trailer

Jeff S. 
Rating:
3.0

Customer did not leave a comment.

Jesse N. 
Rating:
4.0

Customer did not leave a comment.

Chanera R. 
Rating:
5.0

It's a hard act to follow already

RAYMOND J. 
Rating:
4.0

Have repairs done to vehicles reported to have problems, sooner than later.

ROBERT N. 
Rating:
4.0

Customer did not leave a comment.

valarie G. 
Rating:
4.0

I didn't get my invoice from my rental on Sunday, April 3rd

Janet R. 
Rating:
5.0

very satisfied

Leonard C. 
Rating:
1.0

Truck was rented out with both 12V charging ports out of service. I discovered this only when my phone battery was depleted. I called Fairfield U-Haul and explained that I only had a few minutes left on phone and requested they contact roadside assistance fore: they hung up on me, contacted U-Haul 2nd time no help. Stop a a U-Haul office in Blyth. Agent called for tech support but they could locate fuse location Owners manual missing from truck. Several hours spent trying to resolve issue resulted in me having to have unplanned stop for the evening. I am requesting that U-Haul reimburse me the $150 I spent on hotel room.

THOMAS B. 
Rating:
5.0

These people are so awesome my husband ended up getting up having a freak accident at work and ended up having to go into emergency surgery that day that we actually had to pick up our truck and I ended up picking it up towards the evening then I ended up having to extend it and they were so excellent at accommodating us with everything I love this location best location ever this is my first time ever dealing with them but I deal with a lot of different U-Haul locations and this is by far most the best especially for our family

lailanie M. 
Rating:
5.0

Customer did not leave a comment.

LeTashea J. 
Rating:
5.0

Fantastic Staff

JOHN Q. 
Rating:
5.0

Customer did not leave a comment.

Cameron B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G.  |  First Impressions 
Rating:
5.0

The pickup and drop off process was excellent, the vehicle was spotless clean and shiny. The staff was very knowledgeable of their job and very friendly.

dean D. 
Rating:
5.0

Great service

ron C. 
Rating:
5.0

Nothing. The service was top notch.

Vernon John Jr R. 
Rating:
5.0

Excellent customer service very friendly. Very knowledgeable. Thank you . I will definitely be back

curtis W. 
Rating:
5.0

Good customer service.

IMELDA P. 
Rating:
5.0

Customer did not leave a comment.

JUAN O. 
Rating:
4.0

Initially had reservation on Tennessee street in Vallejo. When I showed up to pick up truck, truck did not work. The owner says someone drillled a hole into gas tank and it was not running. NO ONE CALLED ME PRIOR TO MY PICK UP TIME THAT TRUCK WAS NOT WORKING . I had to drive 13miles to another location later in day to pick up a truck. Extremely dissatisfied with the entire process. A complete inconvenience

Janae M. 
Rating:
5.0

Customer did not leave a comment.

FLOYDETTE J. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Although there was a wiring damage issue with the trailer lights, they tried to pass it off as a tape repair. The damage revealed a severed wire which made some lights inoperable. I refused to take the trailer and asked for a workable unit. They complied.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

Donal B. 
Rating:
4.0

I've rented from this location in the past and I was happy on everything about it. This time around though, the truck was not well maintained. Steering control was pretty scary especially in speeds above 50mph. Braking requires you to step on it pretty hard. I guess I expected it to like the first rental where the truck was fairly new and low mileage. I would still recommend this location since the staff were nice all the time.

Stan D. 
Rating:
5.0

The lady that works the desk is always super nice!!

Morgan G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Carl K. 
Rating:
5.0

Customer did not leave a comment.

KY N. 
Rating:
4.0

Customer did not leave a comment.

Linda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Filecia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KARIN B.  |  Overall Experience 
Rating:
5.0

Was very good and everything was secure.

Imoh Johnson I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ervin B.  |  Overall Experience 
Rating:
4.0

When I made my reservation online, it was for a 5×5 unit and since I rented a Uhaul van at the same facility on January 31, 2021 I was supposed to get the 1st month rental for free. When I got to the facility at 1327 W Texas in Fairfield, I was told that there wasn't any 5×5 units and all they had was a 5×10 for $10 more a month and they hadn't heard about the 1st month free. I agreed to the larger unit and it worked out perfectly. 5×5 would have been too small. Thanks for the error. I will still be using Uhaul for any moving or storage needs.

Laurence M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  Overall Experience 
Rating:
5.0

I have to say I was very pleased with my experience at this storage facility. Great staff and great clean facility.

Jay Alan J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Agustin D.  |  Overall Experience 
Rating:
5.0

I rented an air cooled unit and stored my belongings for 7months. They came out as is without any dust or insect issues. Will use again.

Sandeep S.  |  Overall Experience 
Rating:
5.0

Thanks

Mario M.  |  First Impressions 
Rating:
5.0

Great location, property well maintained, safe and secured, great customer service. Would highly recommend.

Sharon A.  |  Overall Experience 
Rating:
5.0

THE LADY WHO HELPED US THE ORIGINAL PERSON WE RENTED FROM BEFORE YOU BECAME U-HAUL. WE K=LIKE HER A LOT. SHE IS SO FRIENDLY AND GIVES EXCELLENT CUSTOMER SERVICE.

SHARON K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hilda P.  |  Overall Experience 
Rating:
5.0

I enjoyed the system and service of this office because it was quick and ready!

Roger H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

M E B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
5.0

Very friendly staff, offered all the help I needed, Unfortunately I had to use two small storages because they ran out of the bigger ones

mohamed z.  |  First Impressions 
Rating:
5.0

I have used uhaul previously years ago. When moving back to California I used uhaul truck and storage. Was given a great deal when I used both. Staff have always been friendly and the storage site is always clean

Natalie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXIS W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cliff C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah G.  |  Overall Experience 
Rating:
4.0

Everything was great until I tried calling the 800 number to order a remote for the gate and left several messages but no one ever called me back. Every time I I called the 800 number I was transferred to a voicemail. It seemed no one knew how to direct me but yet there’s advertisements with the phone number regarding a remote for the gate posted all over the gate. No one at the local store could help me since it is no longer privately owned. The two people who run the store are absolutely wonderful and very helpful. The lady’s name is Neirman (sp?), and I forgot her husband’s name. Great people and very professional. I will miss them.

Sherri M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONYA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT W.  |  Overall Experience 
Rating:
5.0

I only left because I had to move all items into my garage. My husband passed away and I can no longer afford this unit. I wish this location all the best in the future. Thank you all, Jackie Wilson

JACKIE W.  |  Overall Experience 
Rating:
1.0

I believe I was overcharged Emma led to believe that I was paying on time. What a rip off. Very bad customer service also they lied about the storage place that I was renting it was supposed to be a smaller unit but I paid for a larger unit. U-Haul bad business practices I am usually a satisfied customer but I've been getting ripped off from U-Haul 4 years. Wish I did not have to use them but I do. That's why I think they do what they do. Because people have no other choice but to use their services

Bryan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy S.  |  First Impressions 
Rating:
5.0

The husband and wife team has always been kind and funny enjoyed the conversations we'd carry on at times I'd purposely go in to pay my storage bill just to stop by and chat. Now the office is down the street and ran by U-hall basically pay by ph. Still great service

CLARENCE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
5.0

Staff is SO kind & professional! The facility was impeccable, clean & very well maintained. I’d go through these guys 10x over!

Brittany S.  |  Overall Experience 
Rating:
5.0

I have nothing but praise for the service and attention I received in my almost 10 years of using your storage unit. If I have the need to use one again you will be the only place I will look too. Thank you

SANDY M.  |  Overall Experience 
Rating:
5.0

I told my friends that it’s the most reasonable in price to rent everyone else is $100 or higher. The unite was a good size. Very quite place I would rent from you again.

ANITA T.  |  Overall Experience 
Rating:
5.0

I appreciate the staff at the Fairfield location. They've always been knowledgeable helpful and kind. Godfrey M.

GODFREY M.  |  Overall Experience 
Rating:
5.0

Great experience.

JASON S.  |  Overall Experience 
Rating:
5.0

None

Kristine B.  |  Overall Experience 
Rating:
1.0

No problem with the storage unit, but I tried to rent 2 trucks from the same personnel and they ended up cancelling one of my reservations and then would not help me to rent another truck. Shame!!!!!

Joseph P.  |  Overall Experience 
Rating:
5.0

Very nice staff very helpful.

Tina l.  |  Overall Experience 
Rating:
5.0

great staff good facility thankyou!

DANIEL C.  |  Overall Experience 
Rating:
5.0

Very nice an helpful!

Marcus M.  |  Overall Experience 
Rating:
5.0

Nice people, well maintained

Tina l.  |  First Impressions 
Rating:
5.0

Customer service was excellent on both ends. The truck was easy to drive and mechanically sound.

Lisa M.  |  Reservation 
Rating:
4.0

i did not like it when ofc closed

PAM G.  |  Overall Experience 
Rating:
3.0

Over charged

Sharon B.  |  Overall Experience 
Rating:
3.0

It was a whole lot better before UHaul took over, I rented a unit in the forst place because it wasn't a huge corporation, it was a local small storage place. UHaul ruined it.

PAMELA W.  |  Overall Experience 
Rating:
5.0

Had a great experience with this UHaul facility. Staff was very helpful and made sure everything worked well. Would definitely recommend them to friends.

Arthur S.  |  Overall Experience 
No reviews have been submitted for this location.

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