Comentarios de los clientes para U-Haul Moving & Storage of Downtown Fairfield

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Downtown Fairfield

Clasificación general:

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Carolyn S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ROBERT W. | Overall Experience |
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El cliente no dejó un comentario.

JACKIE W. | Overall Experience |
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I only left because I had to move all items into my garage. My husband passed away and I can no longer afford this unit. I wish this location all the best in the future. Thank you all, Jackie Wilson

Bryan R. | Overall Experience |
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I believe I was overcharged Emma led to believe that I was paying on time. What a rip off. Very bad customer service also they lied about the storage place that I was renting it was supposed to be a smaller unit but I paid for a larger unit. U-Haul bad business practices I am usually a satisfied customer but I've been getting ripped off from U-Haul 4 years. Wish I did not have to use them but I do. That's why I think they do what they do. Because people have no other choice but to use their services

Shawn K.
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El cliente no dejó un comentario.

DEBRA Q.
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El cliente no dejó un comentario.

Chester L.
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El cliente no dejó un comentario.

Ray S.
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The two ladies were very nice and helpful and friendly

NICHOLAS C.
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El cliente no dejó un comentario.

ALEJANDRO A.
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The brakes made a loud noise. Other than that, it was good.

David H.
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Take care of business efficiently got me in and out,back on the road

Richard M.
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El cliente no dejó un comentario.

KENNETH Y.
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Love to use Uhual their the best

ADRIAN E.
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Great staff, very convenient, clean and well kept equipment.

Cora S.
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El cliente no dejó un comentario.

RICARDO D.
Clasificación:

I had to postpone the original rental date by a week. The representative was very obliging and courteous with the request. Upon arriving on rental date, The people were very efficient, and friendly. Rental return was the same way, efficient, friendly and quick. I would recommend this facility.

DAVID C.
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El cliente no dejó un comentario.

KIMBERLEY M.
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Staff was very helpful and kind.

Vanessa H.
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The computer generated check in was daunting and time consuming. I had to verify a person that was standing next to me via someone calling him from another state at a call center. That process could be a lot more streamlined. That should be able to be done in the office in person. To be honest, the entire process should not have to be done on your mobile device. You should have a computer system that allows just a simple in person check in and out just like the old days.

RICHARD H.
Clasificación:

The staff at this location was extremely helpful. The crew that checked out the equipment were pleasant and helpful. The woman that checked in the equipment was quick to offer a hand to unload the appliance dolly from the truck and equally as pleasant during the check in process. Please pass along my thanks

Jessica D.
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I was never told you must pay by the mile as well as the rental. I paid almost 200$ for in town use.

Austin S.
Clasificación:

I called to make sure the check in time was 11am on the 26th, and the employee I spoke to told me I could bring it in any time that day. Thinking I had all day, I slept in before I began the last bit of unloading. At 11:45am I got a call from a different uhaul employee saying that if I couldn't return the truck within an hour I would be charged for an extra day. It worked out in the end but this was very stressful as my wife was on base without her phone and I had no way to get home after dropping off the truck.

Antone P.
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I was lied to about my deposit i was told they would not charge me until i came back lie . Plus this place is not owned bye americans wont be back

Rafael M.
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I am sure the staff there at this Uhaul are very kind and friendly God bless them all there at this uhaul. Rafael.

Lucille M.
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Great experience very seamless.

KAREN G.
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Very friendly and efficient staff made it easy to rent a 10-ft rig for moving.

David F.
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Your service agent attempted to charge me for 2 gallons of gas on a medium size pick up truck. I drove 10 miles for total use. I asked her how she could charge me this added amount of almost $10. I asked her; this truck gets only five miles per gallon"? This truck should get around18 to 23 miles per gallon. I should not have been charged for any gas based on my calculation. She adjusted the amount of the charge for gas used only after I pointed this out to her. I felt that she was trying to rip me off.

Karen P. | First Impressions |
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El cliente no dejó un comentario.

Gail P.
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El cliente no dejó un comentario.

Max G.
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El cliente no dejó un comentario.

Aeon T.
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My Agent who assisted me was AMAZING!! I've rented many times, but she was hands down the best I have ever had from Uhaul. She deserves special recognition!!

MATTHEW B.
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El cliente no dejó un comentario.

JASON D.
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El cliente no dejó un comentario.

Leaona H.
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El cliente no dejó un comentario.

RICHARD J.
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El cliente no dejó un comentario.

ERIC C.
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El cliente no dejó un comentario.

CARLOS P.
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El cliente no dejó un comentario.

Mark G.
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El cliente no dejó un comentario.

HENRI D.
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El cliente no dejó un comentario.

DORETTA C.
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El cliente no dejó un comentario.

ANDREW MIGUEL N.
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El cliente no dejó un comentario.

Julian S.
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Keep doing what your doing! If it aint broke dont fix it. Thanks again! You guys rock!

Robert A.
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Customer service was excellent

rodney O.
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El cliente no dejó un comentario.

Paul B.
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Easy to book, friendly staff.

Jessica D.
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El cliente no dejó un comentario.

Joshua B.
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El cliente no dejó un comentario.

Cleo S.
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I asked for as utility dally and received a regular one. Otherwise everything was okay.

Antonio M.
Clasificación:

There was only one employee to help multiple customers, so there was a long wait to get the equipment after I had to travel to a location I didn't plan to travel to. I reserved a 15' truck but was switched to a 10' truck at the last minute, which was far too small for my move and I was forced to make multiple trips, thus racking up additional miles that cost extra

Gonzalo C.
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Nothing cery satisfied

GREGORY A.
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Again superior service

JEROME S.
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i only go to this location when they have equipment i need since unfortunately i have received poor service from both female front employees. guest service is certainly not a focus for these employees; fyi i received exceptional service from 2 male employees who received return of equipment - both were extremely helpful and very friendly. these 2 employees are definitely the ones that should be front facing as they clearly understand being polite and positive with the guest. thank you for receiving this feedback.

Richard S.
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Helpful friendly staff. Equipment ready to go & easy return process. Uhaul has always been my 1st choice.

Billy P.
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Very good customer service I enjoyed my experience

Jeramy W.
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Great service! Well kept equipment and store front.

JAMAINE S.
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El cliente no dejó un comentario.

Eric P.
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Very rude and and disrespectful male staff when returned the van. Will not rent to this place.

Donella B.
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The lady that check me back in was not very customer service had a attitude try to over charge me on the miles

Terry B.
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Everything was great the customer service was excellent

Brendan O.
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The staff at this location was helpful, friendly and efficient. The car hauler we rented was well priced (about $75 with insurance for 12 hours) and VERY well designed and easy to load and secure, and tracked, turned and stopped very well. We hauled a Subaru Outback and pulled with an older diesel F250.

Yolanda D.
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El cliente no dejó un comentario.

Mckinley L.
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You're already doing an excellent job. Great customer service at this location, 1327 W. Texas Street, Fairfield, California.

GLEN M.
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I rented a 6 x 12 trailer and two of the tires did not have legal tread one blew late at night out in the country I had to wait by the side of the road for 2.5 hours. Then I rented a car carrier the tires were good but two of the tires one one side were low 30 psi not 65 psi I had to unload my car and fill up the tires before I could tow. The people were good the equipment was shit. I would tell some one to run away fast !!!!

DONALD R.
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El cliente no dejó un comentario.

KEVIN M.
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El cliente no dejó un comentario.

Doug H.
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Very nice staff and willing to help

jarin P.
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El cliente no dejó un comentario.

Joe M.
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Ridiculous that they won't let their customers use the restroom during the pandemic. This is poor customer service. It doesn't take much for a company to add an additional step in sanitizing for the convenience of their paying customers. Since sanitizing each truck after every rental is standard procedure, this same step can be done for any customer needing to use the restroom. Spraying Lysol on surfaces and letting air dry is not time consuming.

Bounchanh T.
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El cliente no dejó un comentario.

Paul C.
Clasificación:

Didn't find out until the morning of the pick-up that the location had changed. No phone call to alert just happened to check e-mail. However, service was great and folks running the location in Fairfield were very friendly and professional.

CARMINE V.
Clasificación:

I wouldn't ask for the driver's information and a second person's information. Why was that needed? We have used other locations, and this has never been required before. Another issue was when we brought the trailer back, the gentlemen who did the inspection wasn't wearing his mask. It was hanging below his chin and he was standing about two feet from us. In the future, I will go to any other uhaul location, even if it means going way out of my way.

KEVIN B.
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Windows need to be clean, SAFETY FIRST.

Michael S.
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El cliente no dejó un comentario.

Lennore M.
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El cliente no dejó un comentario.

Jesus H.
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El cliente no dejó un comentario.

Marnie S.
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El cliente no dejó un comentario.

CEDRIC M.
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El cliente no dejó un comentario.

LINDA S.
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They were the best help on a day I needed them . thank you. Linda Slatt

Diego R.
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Nothing much everything was made easy by staff

JAHNEEN J.
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El cliente no dejó un comentario.

Gerardo R.
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El cliente no dejó un comentario.

Stephen D.
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Great customer service. Very well organized and responsive to customer's needs!

Mike F.
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El cliente no dejó un comentario.

DEBORAH C.
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El cliente no dejó un comentario.

GENE B.
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This facility is operated by fine people. They are very understanding. Because I followed the contract, which isn't difficult at all, they were very gracious for the shape of the returned vehicle.

ALEX C.
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El cliente no dejó un comentario.

Dina W.
Clasificación:

El cliente no dejó un comentario.

Gabriela M.
Clasificación:

For the next reservation, I would rather like a call about not having the reserved equipment at least before noon so that customers can reserve them at a different location with enough time.

GEORGE N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MARY P.
Clasificación:

El cliente no dejó un comentario.

David O.
Clasificación:

The check in by phone may be convenient for uhaul but it was a pain in the butt for me. It was too bright outside and I couldn't see my phone

Tim S.
Clasificación:

I had a flat tire on the trailer....I waited over 2 1/2 hours!

Jimmy W.
Clasificación:

El cliente no dejó un comentario.

Francisco P.
Clasificación:

El cliente no dejó un comentario.

Paul T.
Clasificación:

El cliente no dejó un comentario.

Edward J.
Clasificación:

Nothing at this time.

Brittnay H.
Clasificación:

Called to tell them I was going to be about an hour after drop off due to my storage being closed, they assured me it was okay because I was worried about fees. They charged me for another day and im just irritated that they dont keep their word.

Debra R.
Clasificación:

El cliente no dejó un comentario.

Jason V.
Clasificación:

El cliente no dejó un comentario.

Christopher B.
Clasificación:

El cliente no dejó un comentario.

shay H.
Clasificación:

El cliente no dejó un comentario.

ERIK N.
Clasificación:

El cliente no dejó un comentario.

Juan M.
Clasificación:

The pickup location was very far from my origin. However, UHaul added mileage to cover the distance.

ANA R.
Clasificación:

El cliente no dejó un comentario.

Lelia R.
Clasificación:

Friendly customer service person very helpful lots of information

Jason S.
Clasificación:

El cliente no dejó un comentario.

Timothy S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

CLARENCE N. | First Impressions |
Clasificación:

The husband and wife team has always been kind and funny enjoyed the conversations we'd carry on at times I'd purposely go in to pay my storage bill just to stop by and chat. Now the office is down the street and ran by U-hall basically pay by ph. Still great service

Robert C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brittany S. | Overall Experience |
Clasificación:

Staff is SO kind & professional! The facility was impeccable, clean & very well maintained. I’d go through these guys 10x over!

SANDY M. | Overall Experience |
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I have nothing but praise for the service and attention I received in my almost 10 years of using your storage unit. If I have the need to use one again you will be the only place I will look too. Thank you

ANITA T. | Overall Experience |
Clasificación:

I told my friends that it’s the most reasonable in price to rent everyone else is $100 or higher. The unite was a good size. Very quite place I would rent from you again.

GODFREY M. | Overall Experience |
Clasificación:

I appreciate the staff at the Fairfield location. They've always been knowledgeable helpful and kind. Godfrey M.

JASON S. | Overall Experience |
Clasificación:

Great experience.

Kristine B. | Overall Experience |
Clasificación:

None

Joseph P. | Overall Experience |
Clasificación:

No problem with the storage unit, but I tried to rent 2 trucks from the same personnel and they ended up cancelling one of my reservations and then would not help me to rent another truck. Shame!!!!!

Tina l. | Overall Experience |
Clasificación:

Very nice staff very helpful.

DANIEL C. | Overall Experience |
Clasificación:

great staff good facility thankyou!

Marcus M. | Overall Experience |
Clasificación:

Very nice an helpful!

Tina l. | First Impressions |
Clasificación:

Nice people, well maintained

Lisa M. | Reservation |
Clasificación:

Customer service was excellent on both ends. The truck was easy to drive and mechanically sound.

PAM G. | Overall Experience |
Clasificación:

i did not like it when ofc closed

Sharon B. | Overall Experience |
Clasificación:

Over charged

PAMELA W. | Overall Experience |
Clasificación:

It was a whole lot better before UHaul took over, I rented a unit in the forst place because it wasn't a huge corporation, it was a local small storage place. UHaul ruined it.

Arthur S. | Overall Experience |
Clasificación:

Had a great experience with this UHaul facility. Staff was very helpful and made sure everything worked well. Would definitely recommend them to friends.

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