El cliente no dejó un comentario.jonathan B.
U-Haul Moving & Storage of Douglasville
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Keep on having employees like you have in this location. They were all wonderful.Brenda G.
Customer did not leave a comment.Jim K.
Keep up your great customer service!!Jacqueline D.
Great service - as always!!!Henry H.
Customer did not leave a comment.Nathan S. | Overall Experience
The windshields needed a good cleaningMichael C.
Customer did not leave a comment.JEFF P.
Customer did not leave a comment.Yolanda M.
Customer did not leave a comment.ATUL P.
Customer did not leave a comment.Hema J.
Customer did not leave a comment.James A.
good experience this time.Willie F.
This storage unit is very well sanitized and very clean. I would differently use this storage again if needed.Sammi C. | Overall Experience
Keep pod dry on the inside. Moisture got inside and ruined several of my items. Fortunately the majority of my belongings were in plastic tubs. I would have put it all in plasticJANICE R.
Nothing at this time. I was very pleased with the friendly and professional service provided.Richard T.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.Dubois S.
The truck I received had some damage but it didn't hamper the move or the quality of the truck.Carl F.
Customer did not leave a comment.Jerome J.
Customer did not leave a comment.Bill W.
Great customer service!!!Matthew C.
Customer did not leave a comment.JOHNNY W.
Customer did not leave a comment.Ralph J.
Customer did not leave a comment.Jay B.
Customer did not leave a comment.Charles M.
Great customer service! Above and beyond!Anechia B. | First Impressions
Self check-in had a couple of hiccups (app wouldn't read my license(. It was freezing outside which made it more difficult. Especially with trying to operate the word lock with frozen fingers. I'd suggest a keypad system one can use even with gloves on.Herschel G.
Customer did not leave a comment.Eric F.
Customer did not leave a comment.David P.
Have more employees like the lady that helped me.Robert R.
Customer did not leave a comment.Kristin R.
Customer did not leave a comment.Asha R.
Customer did not leave a comment.Wyvonia W.
Customer did not leave a comment.Steve R.
While returning the trailer, I wasn't sure when the transaction was over. I asked the question "Is that all? " Even though the personnel was friendly, a little more info would have been helpful. However, I would still use this location again and I recommend it to others.Nealon S.
Customer did not leave a comment.Kassie R.
Excellent customer serviceUgochukwu M.
Customer did not leave a comment.harmony R.
Customer did not leave a comment.Antonio T.
Customer did not leave a comment.Brandon S.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Shane R.
The parking lot is way to small for the amount of business you receive.Tonda D.
Location was great, phone customer service trashDarius M.
Customer did not leave a comment.Ty M.
Customer did not leave a comment.Ty M. | First Impressions
Fast & Easy process!!Julie H.
VERY smooth process thru the app.Herschel G.
Well organized in all aspects, pleasant staff, well functioning equipment. All around a great experienceMark B.
Nothing I can think of right now.Carl F.
Customer did not leave a comment.Aisha A.
Customer did not leave a comment.KRISTIE B.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.Peter D.
Customer did not leave a comment.keener H.
Customer did not leave a comment.Pamela H. | Overall Experience
Customer did not leave a comment.Jay S.
Customer did not leave a comment.Mark M.
KEEP UP THE GOOOOOOOOOOOOOOOD WORK!!!!!!!!!!!!!!!!!!!!!!MARIA H. | Overall Experience
Better equipment the look like it had been abandoned and half cleaned before given to me.Sharif M.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.kristi W. | Overall Experience
Customer did not leave a comment.Nicholas D.
The whole crew were picture perfect!! No one could have done better! The vehicle handled great too!!EDWARD K.
Highly recommend this storage facility. Staff very friendly and helpful.Diane F. | Overall Experience
Customer did not leave a comment.victoria B.
Explain the new process to return a vehicle after hours. I filled my truck up I made sure it was clean I lock the doors and drop the keys. Logged in to process the return only to realize I was supposed to take a picture of the miles, gas and the truck. I had already left the locationChristine C.
Customer did not leave a comment.Kathleen L.
Customer did not leave a comment.Charles S.
This place is an absolute jokeCory N.
Great experience start to finish. Thanks KelliKelli H.
Customer did not leave a comment.Giovanni C.
Customer did not leave a comment.Carlton C.
Customer did not leave a comment.Lisa G.
keep it upRhonda B.
Try not to give the customer the worst truck on the lot. Also the lady at the counter could be a little more personable.Natterly H.
Customer did not leave a comment.Jessica R.
Customer did not leave a comment.Forends D.
Customer did not leave a comment.Rebecca H.
Customer did not leave a comment.Demarcus H.
I reserved a pickup truck three weeks ago online, but when I arrived there were no pickup trucks available because someone had not returned theirs on-time. That's unacceptable. A reservation and a confirmation should mean than when I show up, what I reserved is there for me. The folks there made it right and gave me a box truck instead at the same mileage rate as the pickup would have been, but I still couldn't believe that something I reserved three weeks ago wasn't there when I showed up! Everyone was great and made it all work OK. Except that we couldn't get our key to turn in the ignition about 20 times. When we returned the truck, the explanation was, "Yep, they're getting old. Sometimes they won't turn over." So, in summary, I didn't get what was confirmed in my order three weeks ago. But they made it right. But when we had problems with the truck, all we got was, "Yep. They're old." Reservation process was excellent. Folks at the shop were great and made it right. But I need to know that the truck will actually work when i have it!Deanna D.
Customer did not leave a comment.Terry B.
Hi. I use this location a lot for my business. They are all wonderful people and take very good care of my needs every time. Thank youANTONIO B.
Truck wasn't cleaned luckily I had sanitizer wipesLisa W.
Nothing, everything was just fine.James H.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Melissa T.
I need someone to call me about my experienceCory N.
This entire rental was a train wreck.. how does the scheduler call and schedule a location that is closed on the day I need to pick up? I requested and modified my reservation so I could pick up at one location and did she do that? Absolutely not. Calling customer service was also a horrible experience as the rep wanted me to pick up the trailer without a truck... I had to explain three times to her and she kept telling me I was at the wrong location to get the trailer... then she transferred and hung up on me.. did she call back.. nope I had to call back again wasting more that 40 minutes just calling U-Haul.. I drove to the original location that I scheduled with and they fixed the reservation but when he scheduled the drop off it was 8 miles away when there was one right down the street.. overall I think this has been a horrible experienceRebecca W.
Easy peasy, was greatLyndon D.
Super easy transaction!Annette M.
Customer did not leave a comment.Thomas R.
To me the service is excellent the way I was treatedFiliberto J.
The service was great!latesa B.
Service was timely and courteous.ATTYS K.
Location was fine. First location didn't have vehicle in stock so I called customer service who directed me to this place, but said I could return to the first location. Come to find out that wasn't true. I did get a $50 discount, but put more miles on the rental. Much bigger hassle than I wanted it to be, but not the fault of the people at this place.Michael H.
All thought the service at this location was great. The experience was horrible. My original reservation was canceled after 20 minutes late pickup. Which caused a two-hour delay in my scheduled event. Your online service had me going to places where there weren't any trucks available.HAROLD P.
Customer did not leave a comment.Rontashala W.
Customer did not leave a comment.Rebecca B.
I was so impressed with the customer service at Douglasville location on highway 5. When they hooked up the trailer to my truck they realize that the blinkers were not working. They took the time to locate the blown fuse on my truck and replace it. I would definitely recommend this location to any of my friends needing to rent a U-Haul. Also I was so surprised by the reasonable price for one of the small U-Haul trailers. I will definitely be renting one more often to help with moving. Thank you so much.Jana B.
Customer did not leave a comment.Gwendolen H.
Customer did not leave a comment.Anita H. | First Impressions
Customer did not leave a comment.Barbara C.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.luis r. | Overall Experience
Customer did not leave a comment.Charles R.
Customer did not leave a comment.Milton Ballard B.
Very happy with the serviceClarence W.
Customer did not leave a comment.Kathleen R. | Overall Experience
Everton was great and clean except for the odorAsiha E. | First Impressions
Customer did not leave a comment.NATALIE B. | Overall Experience
Customer did not leave a comment.NICHOLE R. | Overall Experience
Customer did not leave a comment.Karla H. | Overall Experience
Customer did not leave a comment.Madelynn C. | Overall Experience
The only thing that I hated was going up and down on the elevator. It took forever to unload and load.norman a. | Overall Experience
Customer did not leave a comment.Deborah S. | Overall Experience
Customer did not leave a comment.Michelle P. | Overall Experience
Customer did not leave a comment.MARTY S. | First Impressions
I was hesitant about the location because it on a very busy street. However, the staff was super friendly and helpful both days I went up there. On top of that, they have immaculate, clean bathrooms.Jimi R. | First Impressions
Hard to reach this location by phone.Petrina M. | Overall Experience
Customer did not leave a comment.Ronesia R. | Overall Experience
wanted a 10X10 was shown a 10 X 15 I said this is perfect. Started unloading and then was told thats a 10 X15 and thats all we have so it will be 179.99 instead of 124.99...JERMAINE C. | First Impressions
Customer did not leave a comment.Jerome E V. | Overall Experience
Customer did not leave a comment.Asatira L. | First Impressions
Staff is excellent and highly accommodating.Eric S. | Overall Experience
Great customer service. All of the employees were very helpful courteous and open to any concerns I had regarding my storage unit.Candace E. | Overall Experience
Customer did not leave a comment.CHAUNTE O. | First Impressions
Customer did not leave a comment.Scot D. | Overall Experience
Customer did not leave a comment.Demario C. | First Impressions
Customer did not leave a comment.Michael B. | Overall Experience
Customer did not leave a comment.Charles M. | Overall Experience
Great experiencetyrone s. | Overall Experience
Customer did not leave a comment.timothy e. | Overall Experience
Customer did not leave a comment.kobe h. | Overall Experience
Very good staff that was always helpful.Daniel D. | Overall Experience
I lost my stuff, please never ever againYanique J. | Overall Experience
Thank you one and all U-Haul team from the beginning to the end of starting storing my things and belongings you have been more than excellent awesome can't wait till the next time God blessMARY W. | Overall Experience
Had a very nice storage container but apparently had a lock on it. Was moved to a different one which made moving all the stuff much more difficult and not only that. there is a big post in the middle of it taking up storage in the space.Kaston S. | First Impressions
The storage room was very far and a lot of walking and stairs were involved. The elevator was very slow and we were stuck on it for a little while. The free carts were very helpful. I wish this location was thought-out more to have drive up access. The parking lot was very tight barely had Room to do anything.Latanza B. | First Impressions
The staff was all great minus one guy who's name I can't recall (long hair in ponytail with tattoos and poor body language and customer service overall). James went above and beyond to help with what we needed! His attitude was positive while they were slammed with customers. Debra was good too. She thoroughly explained everything to us.timothy e. | First Impressions
Customer did not leave a comment.Maria S. | Overall Experience
Customer did not leave a comment.Janice T. | Overall Experience
Good Peoplerenard w. | Overall Experience
Great customer service. Professional and friendly.VIVIAN H. | First Impressions
Staff were always friendly. Rental equipment was clean and well maintained.NEIL G. | Overall Experience
No comments at this time. Thank you for the one-month tree storage.Faith B. | First Impressions
You have a great staffChancy G. | First Impressions
Check in and check were fantastic.Mark W. | First Impressions
Yes all services are very well taken care of and trucks available clean and ready staff the best in town units clean an climate great experience thank you UhaulRomell H. | Overall Experience
Excellent service and facilities.William B. | First Impressions
I need more room to explain the terrible experience from 2 years ago and gave a 2nd chance 6 months ago and still terrible if not worse. Been promised a call from a DM both times and nothing.sean n. | Overall Experience
The staff was very nice and friendly. The hours worked great for us. The only really bad thing is parking. It was horrible, no where to park. To many trucks there. Not easy to get in and out of.Chancy G. | Overall Experience
Great facilityDeirdre S. | Overall Experience
Thankswykessa g. | First Impressions
Polite people and work to please youCarl C. | First Impressions
I had a terrible experience with the Conyers GA location and then came to the Douglasville HA location and they ALL had the BEST CUSTOMER SERVICE THEY WERE AWESOME!!!Yalawa Q. | First Impressions
Staff was very friendly and helpful.Jamesallen C. | Overall Experience
Staff was very friendly and did everything they could to accomodate my needs. (With a smile )LaZondra H. | Overall Experience
Outstanding Job!!!Willie S. | Overall Experience
This facility was clean and well maintained but I would suggest they work on the parking situation as there never seems to be enough parking for their customers.KATHARINE B. | Overall Experience
Staff could upgrade their P&R skillsBrandy P. | Overall Experience
Good customer service they fixed the problem right therefrantz h. | First Impressions
Will definitely use if I ever need storage or Uhaul rentalCHERYL J. | Overall Experience
Great customer service, great staff, everybody was always courteous and respectful whenever I showed up. If ever I have to do any moving, I'd choose U-Haul. Thanks again for everything!Brenda A. | Overall Experience
well trained staff and very helpfulLEVIS P. | Overall Experience
Great service, location and upkeep!Roslyn H. | Overall Experience
Thank u to Ms. Holly Greene & her staff for all of their help in this transition.MYRA BERDINE A. | First Impressions
Our sales guy mike was amazing. Joe was also great. Everyone so helpful and friendly.frances e. | Overall Experience
Very secure well lite cameras and under surveillancewilliam t. | Overall Experience
Good Job!JEAN H. | Overall Experience
I love you all and if I have to come back I will come backTateanna S. | Overall Experience
Very pleasant experience.Latanya M. | Overall Experience
The UHaul team were very helpful and courteous...Warren S. | Overall Experience
I have to say I’ve been a customer with 4 10x20 storage units for about 2 years now I have never had any bad experience there I’m sad I’m leaving caused I really appreciate the fact they go above dutyJoshler M. | Overall Experience
Service provided was prompt, friendly, and professionalJanice T. | First Impressions
🌟🌟🌟🌟🌟jennifer b. | First Impressions
The staff were extremely helpful!gale h. | Overall Experience
I prefer a drive up storage area so I am rating this location as a 3. Also they were not flexible with changing payment due date. I had to pay for a whole month even though I moved out on the 8thSHARETTE D. | Overall Experience
Thank you for everything.Sheri B. | Overall Experience
Thanks Holly for always treating your customers with respect and understanding things happen to good people. She should be managing all stores. I've had my storage for 4yrs she always returned calls.MARIO M. | Overall Experience
The associates at U- Haul storage Douglasville, Ga Hwy 5 get two THUMBS UP!!!!!! Great job guys Keep up the good work.ANTHONY R. | Overall Experience
would use services again anytime.Dennis D. | Overall Experience
I wish the units had about 2 more feet of head room, but all in all Holly and the crew were awesome.Micah H. | Overall Experience
Your storage unit apparently has rats. I had curtains and bedspreads that have holes in them now, and we're covered in rat feces!!! I am very disappointed and will not be paying for the last mo fee!!Connie P. | Overall Experience
Everyone was kind and friendly. I will use U-Haul again. I have always used U-Haul for my moving needs.Karyn J. | First Impressions
After the day we had with uhaul and being routed to three different locations in the rain and tired, this location was more than accommodating. They walked me through everything and we're really nice.timothy C. | First Impressions
The staff & overall facility were excellent. Access to specific unit was less than desirable. Elevator down- WALK UP made usage difficult. Recommendation would depend upon what is needed to storeAndrew s. | Overall Experience
the gentleman that attended to me was very courteous and helpful. no problems encountered.Dennis D. | First Impressions
Associates were very helpful, and professional.ROSALIND L. | First Impressions
Great service from staffTammika S. | Overall Experience
Staff was very helpful and ready to assist.Erdsley P. | Overall Experience
My debit card was charged on 11/30/18 for moving supplies ordered online on 11/27/18 but cancelled online 11/28/18 and less than 24 hours after the order was placed. A refund has not been applied.Janice T. | Reservation
.CIARRA F. | Overall Experience
NoneLINDSAY W. | Overall Experience
The young man that owns this business has been amazing. and patient. I've had a few issues with the closing of selling my home and getting things moved. He has been so understanding. Thank you so muchKimberlyn S. | Reservation
.Stephanie H. | Overall Experience
NaJason m. | Overall Experience
Great storage space for what I needed, convenient and clean. Ideal location to truck rental facility with easy access.Christopher M. | Reservation
Overbook and customer service suckRomonda M. | Reservation
The only thing that was problem was the location.PATRICIA L. | Overall Experience
Very clean!Tawni B. | Overall Experience
👍🏾andrea h. | Reservation
Served my needs for a few months.Georgia K. | Overall Experience
I really appreciated the courteous nature of the staff during my time.Angela T. | Overall Experience
I was told I would have to pay $14.00 more for insurance when I paid the $84.00 up front. Also, I dropped the uhaul off a day early and told there would be no refund for the extra day I didn't use.cheryl m. | Reservation
All things great except elevator was out of order which made moving heavy items difficult, especially for a 79 year old man.Jeri F. | Overall Experience
Fix the elevatorRUSSELL D. | Overall Experience
The elevator was broken & the staff attitude was deplorableRuthie G. | Overall Experience
NEVER LEFT D'VILLE!! LEFT W/UHAUL2CHI.AV (4.7M) WNT TO SANITATION + BACK CHI.AV(.07Mx2) TRCK STAYED HOME ALLNIGHT W/ FURN IN IT. LEFT2UHAUL(4.7M)CHARGED 103M! HAD 2ASK4 RECEIPT. POLICE CALLED ON ME!CAROL C. | Reservation
Too expensive over chargedkimberly c. | Overall Experience
Movers by Faith was excellent.Maurice J. | Overall Experience
Great ServiceRenee M. | Overall Experience
The staff was rude everytime I called or they called me. I will not be renewing my storage with them ever.!DE`IVORY J. | Overall Experience
Great staff.Mike K. | Overall Experience
Holly and staff are wonderful!!!! The gentlemen that helped me were awesome.) You have a great crew in Douglasville.TRACIE W. | Overall Experience
would use service againDennis D. | Overall Experience
Additional Services at this Location
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