Customer Reviews for U-Haul Moving & Storage of Double Diamond

5172 comentarios

10400 S Virginia St   Reno, NV 89521

(775) 851-4030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(775) 851-4030

10400 S Virginia St
Reno, NV 89521

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything went smoothly, the employees were awesome, I highly recommend this location.

Louis L. 
Clasificación:
5.0

great team !

Kenneth W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erik E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry T. 
Clasificación:
5.0

well equipped and customer service was first rate

PETE D. 
Clasificación:
3.0

After renting a storage unit, receiving unit number, I was delayed for several days and ultimately assigned a different storage unit all because the lack of communication from uhaul staff. Apparently after all that, the customer 'must' enter the unit and put a padlock on unit the same day the unit is rented. Otherwise uhaul assumes the unit is 'not' rented and will rent it out. Thus leaving the 'tenant' who already paid, without a unit. If I rent the unit, paid for it in advance, who cares what day I physically move in? I actually had a family emergency that delayed my moving into the unit for 3 days after renting it. Though on that day, I couldn't move in because it was rented to someone else. Double renting the same unit? There is laws against such actions. To avoid that, uhaul moved me out. And when I confronted uhaul they scrambled and assigned me a unit they had just luckily had a customer move out. I had to wait for the unit to be cleaned out and prepped for my moving in. Again, it should not matter what the actual day and time I move in for any reason. I paid for the unit and secured it by paying the rent. This type of action by uhaul is illegal in any other tenant/landlord contracts across the nation. This policy should reviewed by uhauls legal department before they get sued. This dispute was "resolved" by the luck that a former tenant had moved out, otherwise there were no other units available to offer me at the time I attempted to move into my original rented unit.

Dean S.  |  Online Move In 
Clasificación:
5.0

Location is under construction so clean and inviting not apply

Sarah H. 
Clasificación:
4.0

Box totally destroyed and contents arrived on four pallets . Uhaul almost rejected because the box was thrown away and the tracking 3 were not available.

BRAD F. 
Clasificación:
4.0

The staff at this location are very friendly and accommodating to their customers. They add a very nice personal touch to the process. However, I do believe they are understaffed. Every time I visited this location, which has been on four occasions over the past 9 months, I had to wait an inordinate amount of time. The equipment is always clean and functional.

Dennis C. 
Clasificación:
3.0

Credit back the mileage that I did not use.

Terry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan J. 
Clasificación:
5.0

Good and friendly service

MOISES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Joel R. 
Clasificación:
5.0

The pickup truck I rented was great! The heavy duty tie down harness near the cab was awesome for tieing down the heavy equipment I was hauling. Nothing moved at all on the trip!

WILLIAM GREGORY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON LORENZO A. 
Clasificación:
5.0

Dominick is extremely helpful at this location

CHRISTOPHER G. 
Clasificación:
1.0

the young lady at the counter was friendly. I added gas to departure level upon returning but was charged additional $15 for gas! tried to call , no one answered

CRAIG STUART W. 
Clasificación:
4.0

Staff was great and attentive. The pull-in to the parking lot has a large rut in the asphalt and needs to be patched.

Joshua M. 
Clasificación:
5.0

Easy drop off

JAMES DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victorino P. 
Clasificación:
5.0

Great service, no long wait time, friendly!! Thanks

Harry E. 
Clasificación:
5.0

Mark was amazing to deal with and really stepped up for me after the worst experience ever from another location on S Virginia. He fixed my issue and went over and beyond to assist us, I would use this location again without hesitation.

CHRISTOPHER ROBE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY CHARLES V. 
Clasificación:
4.0

Customer service was excellent. My U-Haul representative should be commended for her professionalism and friendly personality.

Roy S. 
Clasificación:
5.0

Always professional, courteous and helpful every time I rent a trailer, truck or get propane.

Troy W. 
Clasificación:
4.0

The employee helping us was extremely nice, down to earth, and helpful. But the person who appeared to be his boss was very intense and was rude to multiple customers when they had questions.

ABBIE C. 
Clasificación:
4.0

Zip code didn't pick the store closest to me it was actually 6+ miles further from the closest store to me so I went over on miles which I wasn't expecting but great customer service so I appreciate that

DANIELLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICKOLIS CHRISTO D. 
Clasificación:
2.0

El cliente no dejó un comentario.

RAFAEL C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Reginald M. 
Clasificación:
4.0

At least one more person to work the counter. Equals less wait time when counter person walks current customer outside for there product.

GLEN ROBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN EUGENE Y. 
Clasificación:
5.0

Mark is awesome

Joey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE ANN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA JEAN J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
2.0

Signed up for contactless pick up, and when we showed up it said it was no longer available so then we had to go in. When checking out our drop off location had also been changed from the original one I had chosen online when I made the reservation, and couple that with the gas gauge not matching the report the associate gave me and the sub par customer service I was unimpressed.

DYLAN ROBERT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS A H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Coryse B. 
Clasificación:
5.0

I guess I booked through a company wich wasn't a uhaul. They were NOT good. Completely got my reservation wrong starting with the name then the truck. Then I was supposed to have a one way and that didn't happen either. But the sent me to the double diamond uhaul and I was helped by a guy named Mark. Mark was great he fixed everything and was great about doing it! He made the experience good I would definitely recommend this location to anyone who needs a truck.

JOSEPH ANTHONY B. 
Clasificación:
5.0

Agent who helped us was amazing. Really excellent.

Thomas R. 
Clasificación:
5.0

This is a hard working team

JAMES F M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B.  |  First Impressions 
Clasificación:
4.0

online program was hard to use on phone had to use computer to do online registration otherwise went well

Nathaniel R.  |  Online Move In 
Clasificación:
5.0

good service and equipment.

Keith T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORRIS DAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORINNE C. 
Clasificación:
5.0

Great service, faster than if I owned the trailer myself!

Jeff K. 
Clasificación:
2.0

Confirmed order multiple times got to the store and was told equipment was not there put me behind schedule with my movers at 150 per hour and the rep was in a bad mood and computers were down completely ridiculous I was using the app and wanted to the transaction on the app at least the rep finally found me something but it was a much smaller truck not a great experience

Mike G. 
Clasificación:
5.0

Need more parking

James C. 
Clasificación:
4.0

Your service was great thank you so much

Daniel W. 
Clasificación:
5.0

Fast easy friendly reps every time and thank you

selmir K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy H.  |  Overall Experience 
Clasificación:
5.0

Friendly staff and very helpful. No stress at all. Everything was ready. Top notch service.

Arleen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S.  |  First Impressions 
Clasificación:
5.0

Location I reserved from sent me to another location, as they didn't have my trailer. I think you owe me $50, or is that just a come-on?

GARY WAYNE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW STYLES C. 
Clasificación:
5.0

Very pleased with the service and the vehicle. Mark Swanner was very helpful, friendly and professional The whole experience from making the reservation to picking it up and returning the vehicle went extremely smoothly. My thanks To Mark and the Reno Double Diamond U-Haul team

JAMES CHRISTOPHE K. 
Clasificación:
2.0

The wait line was horrendous. I stayed in line for over Thirty minutes only to find out that I just could have left the keys when I returned the car. There should be signage that provides this information or someone should tell you.

MARIO ANTHONY P. 
Clasificación:
5.0

Dropping it off in Reno was also very and super easy and quick. The customer service representative (Tanya - not sure on spelling) was excellent and super knowledgeable on her job. She was efficient, friendly and closed out our order in few minutes. Excellent! We will definitely utilize this U-Haul location again! Staffs are friendly and professional.

Leland D. 
Clasificación:
5.0

Always do business here, very good service!

MICHAEL ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL LEE C. 
Clasificación:
5.0

easy pick-up. easy drop-off. the staff was great

Michael P. 
Clasificación:
3.0

El cliente no dejó un comentario.

MELODY ROXANNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott F. 
Clasificación:
5.0

1

Edward G. 
Clasificación:
3.0

A little pricey

TED V.  |  First Impressions 
Clasificación:
5.0

Need more help at the store.

DANIEL CLARENCE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheldon T.  |  First Impressions 
Clasificación:
1.0

Was erroneously billed for an extra day. Have called in twice and have been on hold for +30 minutes in each time. Still haven't been able to get a hold of anyone and billing issue is still unresolved.

KARL ANDERSON F. 
Clasificación:
5.0

Over all as always ,i would refer a friend ,it was a great truck and the guys were awesome Thank you Sincerely Kelly Pasley

KELLY RAE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
4.0

The website is at fault for our issues. They allow reservations to be made without equipment being available. It's asinine.

Andrew D. 
Clasificación:
5.0

Great job they helped me get my rental when my phone died for mobile pickup.

Joseph C. 
Clasificación:
5.0

Excellent Ford cargo van... very well equipped... personnel was courteous, efficient and helpful... move went smoothly

AUGUSTINE CHRIST M. 
Clasificación:
4.0

Everyone was friendly at this location. No problems with U-Haul.

ALEXANDER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandra M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Amanda W. 
Clasificación:
3.0

My email address was placed incorrectly on this contract. So the contract (under the name of Scott Eaton) and this survey were sent to me in error. I already sent email to U-Haul Customer Service via the web form in order to inform y'all of this situation.

Scott E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

This was a great rental, will do it again when I need a pickup truck.

WILLIAM DECLAN S. 
Clasificación:
1.0

MAINTAIN YOUR VEHICLES THOROUGHLY AND HAVE BETTER SERVICE FOR PEOPLE WHO DO GET A BROKEN TRUCK DURING A MOVE.

Max F. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAYLEE ADAIR B. 
Clasificación:
5.0

Dominic provided excellent customer service and made the whole rental experience a blast!

KATHERINE DELEON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
4.0

I have a crown victoria and they tried to sell me a tow dolly even though I'd have to remove the drive shaft so I don't damage the transmission. I could have really hurt my car if my boyfriend didn't figure that out. But after the fact they fixed the issue and I respected that.

AMBER LYN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

LARRY J. 
Clasificación:
5.0

I appreciate that they allowed me to borrow the 5 pin straight electrical converter because my 4Runner has the round 5 pin electrical outlet. I also GREATLY appreciate that because I was honest and called the main customer service line that I was able to leave the trailer in Idaho instead of bringing it back to Nevada due to the incoming windy & snowy storm on the day I'm coming back. I'm thankful that the price difference was granted. (one way vs. round trip)

MELINDA LEE M. 
Clasificación:
5.0

Would've preferred the ability to have a ramp on this unit but none were available. The were a few cosmetic and mechanical issues that were addressed from previous use which we documented during the transaction which went well. All in all, not disappointed. I plan to return for my future Uhaul needs.

Matthew O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

Friendly staff and very helpful either by phone or in person.

Josephine A. 
Clasificación:
5.0

Excellent, staff friendly and helpful John

John T. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONIKA VIRGINIA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD CHARLES F. 
Clasificación:
4.0

El cliente no dejó un comentario.

NOI R.  |  First Impressions 
Clasificación:
5.0

Jackson was courteous and professional. Good job!

Christopher S.  |  First Impressions 
Clasificación:
5.0

Staff was knowledgeable, courteous, thorough. Very professional.

Jonathan C.  |  First Impressions 
Clasificación:
3.0

The cost of renting a unit is a bit expensive and the hours of operation for access to my unit are not very convenient. I rented a unit from your company because it is close to my house and I will only need it for a short time. If I needed the storage longer, I would have taken more time to find a facility that would be more convenient and less expensive. The positive side is your staff was nice and the facility is clean and close to my home.

cherie h.  |  First Impressions 
Clasificación:
5.0

Your staff was wonderful! We stopped by earlier in the day to see what the rates were and view the product. We wanted to rent closer to our home than this location. We ended up renting here because your staff was so helpful and the other storage facilities would not open due to COVID. One facility had someone inside who would not open the door because we had not called earlier and made an appointment. Their loss. You have a great staff!!!!!

Kimberly C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Preston S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayle P.  |  First Impressions 
Clasificación:
5.0

My visit at the counter went extremely well. The guys, who were there late, were extremely helpful and provided excellent service, and were out of the way friendly and upbeat for the end of the day.

Susan H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james m.  |  Overall Experience 
Clasificación:
5.0

The staff at the Virginia Avenue location were very helpful and made a stressful move less of a worry. They are great at problem solving with different services and products. Your storage facility is a perfect fit for what I needed.

Jennifer W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy V.  |  Overall Experience 
Clasificación:
4.0

In my (just about) three years storage contract there was one major billing / payment correction problem which I was unable to get resolved. I rented two units for storage use. Within the last twelve months I paid for both units with my Debit Card. POSSIBLY DUE TO MY ERROR? one large, incorrect amount error was charged to my Debit account. At this moment, I do not have exact amounts - so I will therefore give you approximate dollar amounts. The actual amounts will be most obvious to one of your associates when they look at my account. I initiated a lump-sum payment for both units, which was to have been AROUND $320.00. The amount charged to my account was in excess of $1,000.00. I discovered this error few days after the transaction cleared by bank account. I repeatedly called the storage location and was immediately transferred to a recording which lamented how they were receiving vastly excessive numbers of phone calls, and that I should give an explanation, by recording, when I was FINALLY CONNECTED TO THE "RESPONSE SEGMENT" of the same recording. I did as requested a few times (3 or 4 times), and was told, by a recording, that I would be called back in (an unacceptable time frame) - again, I was put on hold. After a reasonable length of (my judgement call) waiting to be finally connected to an alive person - I chose to hang up --- and try again. A few days later I called a published phone number for some sort of customer service assistance. The woman with whom I spoke was exceptionally proper, pleasant,and accommodating. She said she would give this situation to someone above her, and that someone would CALL Me BACK. This never happened! After a week or so, I tried again to make local contact and received the same, ,outrageous wait time for a response. AGAIN, I was told by recording that they were horribly overloaded (due to the Carona Virus), and that I should wait--------! I waited, and waited, and again hung up in frustration, I am a retired business owner, and I live approx. 44 miles from the storage unit location. I was not going to personally drive there, as I had a very large overpaid account. Later on, I was able to speak with someone locally, and I told him to take the next monthly payment for my surplus. He had looked into my account and acknowledged the large, excessive payment. A few months later I was able to speak with a corporate person, and things worked out - at the end of that unacceptable process. Yesterday, after a three year contract, all belongings were removed, and I terminated the storage. The local gentleman was also very polie and thanked me for my business. That same date I rented a 26 foot truck, and the property, which was in fine condition, was delivered to it's destination. That all ended well. I have use Uhaul exclusively for over 25 years, and have always had excellent truck rental experiences, This storage billing experience was exceptionally frustrating, and I felt compelled to let corporate know what transpired. My total storage expenses for 36 moths was in excess of (approx) $9,700..and I am left with an unpleasant memory. I wish to be acknowledged in some regard -- and not by a recorded, generic message. Sincerely, Mr. Daniel Lediard. Dayton Nevada.

DANIEL L.  |  Overall Experience 
Clasificación:
4.0

Having to swipe your card every time you go inside the facility during business hours when there are cameras and staff available is excessive. If I was just visiting my stuff, that would be okay - but my hands are full and I'm pushing carts and moving things. It wasn't like this when I moved my things in; just when I moved out. I set the alarms off for being in the doorway too long. Otherwise, great facility just very expensive.

Jennifer O.  |  Overall Experience 
Clasificación:
5.0

Everything and everyone was super nice and helpful!!! super shot out to Eric, he was amazing and helped us out with our difficult moving trip. thank you all so much!! super clean and we feel so comfortable with our stuff stored here. they even loaned us a dolly because we forgot ours. The best facility ever!! thank you!!!

Kim D.  |  First Impressions 
Clasificación:
5.0

Great spot. Would definitely use again if need storage.

Dean S.  |  Overall Experience 
Clasificación:
5.0

helpful and friendly

Dennis B.  |  Overall Experience 
Clasificación:
1.0

your crew is rude that's why I left could never get no one to answer the phones

Darla M.  |  Overall Experience 
Clasificación:
5.0

I've used the rental trucks and storage facilities several times and found the to be fantastic over all. Great company, great service!!

Royce J.  |  Overall Experience 
Clasificación:
5.0

very helpful, courteous employees. It was a very pleasant experience. I HIGHLY RECOMMEND U-HAUL for your moving or storage needs.

Arthur C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisabeth W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cozette R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANA J.  |  Overall Experience 
Clasificación:
5.0

your employees were very helpful and accommodating in showing me the ropes. It was a pleasant experience. I wholeheartedly recommend U-Haul for your needs.

Arthur C.  |  First Impressions 
Clasificación:
5.0

Nathan was great. He was fast, friendly, knowledgeable, and he got the job done.

john p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S.  |  First Impressions 
Clasificación:
3.0

To many price increases.

Christopher J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darro A.  |  First Impressions 
Clasificación:
3.0

The facility recently had a security upgrade. There was no communication as to this upgrade and how to access the facility once it was completed. Making multiple trips from a vehicle to the locker now requires multiple uses of an access card to enter the doors. Very inconvenient!

Matthew D.  |  Overall Experience 
Clasificación:
5.0

Gentlemen at front desk was very helpful and very kind.

Lorrie P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmayne S.  |  Overall Experience 
Clasificación:
2.0

The storage unit it self as fine, however the people operating the storage facility were lacking knowledge, empowerment, basic operating skills of the facility. They had rude personalities that were not customer focused, regardless of you called them or talked with them in person. One of the worst customer service experiences I have encountered. Uhaul claims in there messaging and advertising they make the moving experience easier, this facility needs an overhaul on the brand messaging.

william m.  |  Overall Experience 
Clasificación:
5.0

Joe and his crew were fantastic

Marshall G.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly, however you only had 1 person working there and waiting to checkout took a ridiculous amount of time. The line got pretty long. Need to staff up a bit more.

Jimmy D.  |  Overall Experience 
Clasificación:
5.0

Nice friendly people.

john p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD G.  |  Overall Experience 
Clasificación:
4.0

It took a very long time to get through by phone to check availability and prices before coming to location. Staff was busy with other customers probably, This could have been alleviated if I could have gotten this information either online or by a (up top date) recording. Once I came to location and was met by staff, I received good service.

Glory K.  |  Overall Experience 
Clasificación:
5.0

Joe Abasta is the man!!! He assisted me with first class customer service.

Alan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darla M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adriana M.  |  First Impressions 
Clasificación:
4.0

The only issue I have is the motion light where my unit is located does not turn on until I’m at the unit which is quite a ways down the isle so the walk there is kinda of scary in the dark.

Amber M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kacey W.  |  First Impressions 
Clasificación:
2.0

Very unfriendly staff. Less than helpful. I reserved a downstairs unit and when I got there was told there were none available on the first floor. I had to take an upstairs unit. The rate I was quoted was not honored and i had to pay even more to be on the 2nd floor which is usually cheaper. The staff told me there was nothing he (Nathan) could do about it. There was no manager available he said. He gave me my paperwork at the end, and didn't even tell me what unit he assigned me to. When i asked he said he circled it on the paper. Did nobody told me how to use the key card to arm and disarm. I had to go back inside for assistance and was made to feel that they were put out by having to help me. Had I not been in a rush to get the truck unloaded, I definitely would not have stayed and continued with the unit rental.

Antoinette K.  |  First Impressions 
Clasificación:
5.0

Facility always clean. Plenty of hand trucks/flat carts available for moving things in and out. Staff nearly all friendly and helpful.

Anne S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denielle M.  |  First Impressions 
Clasificación:
3.0

Stuff was stolen out of my unit, must have reached over the top, The cards never work, alarm always goes off !!

Cote H.  |  Overall Experience 
Clasificación:
3.0

I'm out of work due to COVID19 & (after almost four years of renting from them) I could no longer afford my storage unit; however, it has been increasingly difficult to afford their monthly rates regardless of this quarantine. • U-Haul was nice enough to let me move out before putting everything up for auction. •When I moved in, I was happy with the 24 hour access & thought the price was fair at about $80 a month. •Over the years the price has been raised 2 or 3 times & random monthly fees tacked on... I admit I have been late to pay them rent (& whatever additional late fees included ($20 at least)) as the result. •Thankfully, U-Haul was very good with communication & giving you a chance to keep your belongings. •On the other hand, my bill being OVER $105 every month (w/out 24h access) for a 5x10 space is totally ridiculous!! •Also, they advertise climate controlled units which isn't necessarily true -they may heat the building but cooling it is not a thing- so imagine an all metal building in summer... yikes! •lastly the janitor is extremely rude! •the guys that work there are either super duper nice and friendly and helpful or they are reluctant to help & are obviously inexperienced with customer service or interactions in general. So if you've got money to burn & your belongings can withstand high temperatures -this place is fantastic!

maria w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Art L.  |  Overall Experience 
Clasificación:
5.0

Thank you to Tania and Joe for excellent service!

Amy B.  |  First Impressions 
Clasificación:
5.0

Rented during the start of the coronavirus shelter in place. Added stress having to move to Reno from out of state. But had a great experience with this uhaul facility. Very helpful and courteous staff. Went out of their way to make arrangements for me and address questions repeatedly. Very well run, clean, and safe facility. Overall A+ experience during an especially crazy time.

pam m.  |  Overall Experience 
Clasificación:
4.0

First, we rented a pickup truck to move our daughter's dorm essentials from her dorm back to the U-Haul facility. Then, we returned the truck and rented a storage unit to store her property for the next several months. Both of these processes went smoothly because we made prior reservations before our arrival and did an early check-in that came with our e-mail confirmation. The employees were extremely helpful and all went well.

Lyle W.  |  First Impressions 
Clasificación:
4.0

I was renting a cargo trailer and supposed to return it on the Friday but then someone call from the office asking if I can return it on the Thursday and I’ll have some money back, so I did but till now I haven’t have the money they said they’ll give me back ..😭😭😭

DJ W.  |  Overall Experience 
Clasificación:
5.0

Great facilities

RANDEN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucilia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID Q.  |  Overall Experience 
Clasificación:
5.0

All was fine, except the corporate policy of not prorated rent return just a few days after paying bill. I feel like you picked my pocket at a vulnerable time when I know you will instantly re-rent.

Leo C.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Rebecca H.  |  First Impressions 
Clasificación:
5.0

Will was great! thank you.... all the staff was very helpful

Nora M R.  |  Overall Experience 
Clasificación:
5.0

They were so helpful and a joy to work with. This was my first time renting a storage unit, they explained the process to me well and were very accommodating. Highly recommended and great experience.

Paul S.  |  First Impressions 
Clasificación:
5.0

Second time I rented, great facility, clean convenient, friendly knowledgable employees!

Royce J.  |  First Impressions 
Clasificación:
5.0

Always Good customer service.

willie j.  |  Overall Experience 
Clasificación:
5.0

Great place great people! Clean storage, nice bath room.

Dennis G.  |  Overall Experience 
Clasificación:
1.0

Door access is not secure. Just pull on the door and it would open. Customer service was terrible. Spoke to the assistant manager and he was very rude. I would not rent from again.

Sithtra C.  |  Overall Experience 
Clasificación:
5.0

Good facility, clean and safe. Management and staff are helpful and friendly. Highly recommend.

Karen D.  |  Overall Experience 
Clasificación:
5.0

great customer service

Nora M R.  |  First Impressions 
Clasificación:
5.0

Everything was great and the service from the employees terrific very nice and polite

Lucilia M.  |  First Impressions 
Clasificación:
4.0

The manager was very good at customer satisfaction. I have a problem with the loading dock. Should have removable handrails so as to not have a tripping problem with what is there.

dale s.  |  Overall Experience 
Clasificación:
5.0

Many thanks to Jackson who made my experience fantastic. He went above and beyond. The facility is extremely clean and organized.

Merrill B.  |  First Impressions 
Clasificación:
3.0

I like that it’s internal but the only spaces available were too small.

Daniel M.  |  First Impressions 
Clasificación:
5.0

Loved the casual checkout policy. Only stayed for one month so setting up a lease and giving notice would've just been extra work

Sarah J.  |  Overall Experience 
Clasificación:
5.0

Excellent service all around. The young man who worked with me was very friendly and I didn't have to wait at all. They were having computer problems which made the process longer.

Joanne B.  |  First Impressions 
Clasificación:
4.0

I was always taken care of promptly and always had my questions answered. Your staff always greeted me with a caring smile. Thank You for everything Tina Costa

Tina C.  |  Overall Experience 
Clasificación:
5.0

Everything was great except for the mistake that was made on 10/13/2018 where they gave my personal information to an irate stranger. I was never compensated for that but was glad to know I was secure

Adrian P.  |  Overall Experience 
Clasificación:
4.0

Your staff was helpful. The loading/unloading area is great, as the cement is raised up and made loading/unloading helpful. Anthony C. helped me and my movers in several ways, once in winter.

Stephani J.  |  Overall Experience 
Clasificación:
4.0

The truck ran very good but the gas mileage was terrible. Only 7 mpg. Maybe ought to consider going back to Diesel. Plus the rate was about $500 more than Budget.

dale s.  |  First Impressions 
Clasificación:
5.0

Service was very friendly at the storage place. Just wish I had been given the proper sized truck so I didn't have to make two trips.

RACHEL R.  |  First Impressions 
Clasificación:
2.0

Steve the Gm and his staff are not accommodating. Steve is not good with people and his staff are just collecting a check. The exception is Christian.Great customer service and goes above and beyond.

Danny G.  |  Overall Experience 
Clasificación:
5.0

Great facility and very secure. Staff is great a look so.

Tommy J.  |  Overall Experience 
Clasificación:
5.0

Great guys! If it would have went any better I'd think I was in Heaven! But seriously fantastic equipment my 2033 mile trip went smooth as silk. Thank you all.

Dennis G.  |  First Impressions 
Clasificación:
5.0

Everything was clean and I felt like my belongings were going to be secure. The staff was very nice and informative. I am very pleased. Thank you.

Eric N.  |  First Impressions 
Clasificación:
5.0

Great service

evelyn m.  |  Overall Experience 
Clasificación:
5.0

The management and staff were very considerate and helpful. It was a delight to interact with them. The facility was very sell secured, I felt very safe while working there. It was immaculate.

Kenneth W.  |  Overall Experience 
Clasificación:
2.0

By the time I moved my things out, the staff was willing to work with me, but only after a flurry of mistakes, insults, unprofessionalim, and down right bad business! I will never recommend them!

amy w.  |  Overall Experience 
Clasificación:
5.0

The gentlemen of your staff are really excellent in attitude, sincerity, effectiveness and customer orientation. My compliments !

Lewie W.  |  First Impressions 
Clasificación:
5.0

They were very nice and helpful in trying to accommodate your needs. The units were clean and easy to get in and out of. I would recommend them to friends.

maryann t.  |  Overall Experience 
Clasificación:
5.0

very helpful and friendly

david v.  |  First Impressions 
Clasificación:
3.0

The associates need to be trained on proper use of electronic devices. Cussing on swearing on the them when customers are present is unprofessional and unethical.

Irene S.  |  Overall Experience 
Clasificación:
5.0

My experience with u-haul was extremely positive. I can't think of a single thing that I would change to make my experience with them better than it was.

Patrick M.  |  Overall Experience 
Clasificación:
5.0

All I can say is Awesome!!!!!!!

Anah N.  |  Overall Experience 
Clasificación:
5.0

Professional and pleasant. Extremely clean facility.

Alexander B.  |  First Impressions 
Clasificación:
5.0

Steve was a great help!

Christine L.  |  First Impressions 
Clasificación:
5.0

I had this storage unit for 16 years...busy with so much including college, injuries, lawsuits...everyone was great throughout my time there and mgr Steve went out of his way to make move out good!

DON N.  |  Overall Experience 
Clasificación:
1.0

People are not helpful. They don't know what they are doing. Don't understand the computer program.

Christine M.  |  Overall Experience 
Clasificación:
5.0

Very nice facility!

Janis C.  |  Overall Experience 
Clasificación:
5.0

Every staff member I talked to or that helped me were all very friendly, professional and helpful.

Lorraine M.  |  Overall Experience 
Clasificación:
5.0

Couldn't be happier. They we above and beyond to meet my needs.

Cynthia M.  |  First Impressions 
Clasificación:
5.0

On another note, unless you reserve a truck there is never extra but it's also a popular place to rent a truck. God bless and well done

DON H.  |  Overall Experience 
Clasificación:
5.0

Both Steve and Graham were exceptionally helpful. I would highly recommend them to other people.

Anne S.  |  First Impressions 
Clasificación:
5.0

Great crew of knowledgeable and helpful staff who go the mile for the customer. Special thanks to Teddy. Without you we would have been in for a brutal day. Thanks my friend. Travis C

Travis C.  |  Overall Experience 
Clasificación:
5.0

Never had a bad experience. Everybody is friendly and fast

Jennifer B.  |  Overall Experience 
Clasificación:
5.0

Thank you guys.

Cory P.  |  Overall Experience 
Clasificación:
5.0

The guys that work at the S. Virginia Street location are great.

tami g.  |  First Impressions 
Clasificación:
5.0

Very fast service, walked in and got a storage unit and a trailer very fast. Gracias

Pete A.  |  First Impressions 
Clasificación:
5.0

Steve and Gordon did an excellent job accommodating my unusual storage needs.

JOCELYN R.  |  Overall Experience 
Clasificación:
5.0

Gracias

jennifer c.  |  Overall Experience 
Clasificación:
5.0

The staff was great since I had a minor problem with access which they cleared up immediately. One problem check for nails in driveways.

Al K.  |  Overall Experience 
Clasificación:
5.0

Your staff that you have working there is very professional extremely friendly and very helpful. I would recommend you highly!

LORI LEE L.  |  Overall Experience 
Clasificación:
5.0

Everyone was very polite, helpful and professional.

Lorraine M.  |  First Impressions 
Clasificación:
1.0

Individuals "forgot" to call my when my container arrived so I reached out to them. Then I had to wait an extra day to pick it up and the workers were rude and unprofessional. Never again.

Lester d.  |  Overall Experience 
Clasificación:
5.0

The U-box was perfect for my move and the employees were very helpful.

Joshua C.  |  Overall Experience 
Clasificación:
4.0

Christian made it very easy for me when I needed a larger storage than I had originally ordered. The movers were polite and efficient. Really worked out well.

Cynthia L. | Reservación
Clasificación:
1.0

don't move in until the 18th.

troy W. | Reservación
Clasificación:
5.0

Great experience!!!

COLLEEN D.  |  Overall Experience 
Clasificación:
4.0

Only issue was cost effectiveness. I was able to combine storage with a family member for a significantly lower price (less than half).

Shannon H.  |  Overall Experience 
Clasificación:
2.0

Your staff was very friendly, BUT,,,, It took you almost two hours to find my two U-boxes, and you had no record of my reservation -- which I have copies of on this computer. Do you want them?

MARTIN P.  |  Overall Experience 
Clasificación:
5.0

Was a very pleasant experience.

NANCY R. | Reservación
Clasificación:
5.0

This U-Haul and their employess were very nice to me at the time I was there.

Virginia T.  |  Overall Experience 
Clasificación:
5.0

ready on time, clean, quick to hook up and go.

Rush S. | Reservación
Clasificación:
4.0

Too much stuff in the way of coming in and out of main doors. Not very safe.

Delvena C.  |  Overall Experience 
Clasificación:
3.0

Got 1 month of storage and checked out before it was up. Got an email 2 weeks later saying that I was being charged a late fee. They got it resolved and didn't charge. The security system was out.

Avry S.  |  Overall Experience 
Clasificación:
5.0

Great truck. Great customer service.

Lee S. | Reservación
Clasificación:
5.0

I had a storage unit there for about 3 years. When i came back to get my stuff, the whole area and my locker was immaculate! The e-bill and auto-pay features were excellent! Definitely recommend!!

WILLIAM O.  |  Overall Experience 
Clasificación:
5.0

You were the ONLY company I could get to move my stuff because of the remote location. I hired 2 other companies who both failed to show up at all on moving day. Thank GOD for U-Haul!

Debra B.  |  Overall Experience 
Clasificación:
5.0

The two gentlemen working were fantastic, even though clearly overworked. The place was understaffed. Kudos to the men, but management needs to staff up better.

Elaina J. | Reservación
Clasificación:
5.0

I left a poor review at the end of August when I was overcharged for miles (odometer error). The manager responded to my email and corrected the bill. Thank you for the quick resolution of the error!

Rebecca W. | Reservación
Clasificación:
5.0

Very clean facility with excellent security. Automatic payments with online notifications was really convenient. Probably not the cheapest but definitely one of the best. Would do it again.

JOE D.  |  Overall Experience 
Clasificación:
5.0

Nice and clean facility. Easy to get to and use.

TRAVIS s.  |  Overall Experience 
Clasificación:
5.0

Competent and friendly staff.

David H. | Reservación
Clasificación:
3.0

Facilities are nice and clean. Easily accessible. Staff in store are unprofessional. My wife was made to feel uncomfortable when they made rude comments about her, unaware she could hear them.

BRET R. | Reservación
No se han enviado comentarios para esta ubicación.

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