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Alexander DidomenicoCustomer Reviews for U-Haul Moving & Storage of Double Diamond
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person checking me in didn’t actually check me in. Got a call 4 days later asking if I needed more time with equipment that I already turned in
James ChanceI enjoyed everything about my experience. Thank you for the great service
Teresa Davis | Overall ExperienceHORRABLE TIME TRYING TO GET THE TRAILER RETURNED. Was first scheduled to return in Gardnerville, NV. Could not do it due to MAJOR road construction in front of location. Call and requested to return in Carson City NV. Carson called us and told us NO to busy/full, will call back Monday or Tuesday (trailer was due by Monday). Decided to then go to Reno NV (45 min away) on Monday morning. No problem getting in, dropped off around 12:45 asked for receipt and was told will e mail one. Tuesday afternoon, got a call from Reno asking when will the trailer get returned??? Still have no answer as if they located it or not!!!
Tina alanizThank you for a professional & friendly experience
Lane WagnerYou guys really HARD working. Very Friendly and helpful people we love you 🥰
INDU HARWINBradley was friendly, helpful, patient and took time to show me the locker facility. His customer service skills were excellent! He was genuinely interested in my storage needs and answering my questions.
christine quinn | First ImpressionsThe whole team was amazing and quick
joseph caslteberryJust be sure to clarify which U-Haul it is via a disclaimer. There are two locations very close together on the same road. Also, the receptionist I spoke to was genuinely one of the best costumer service-oriented individuals I have ever interacted with in my life. She is fantastic.
Darian StacyThe accommodated the needs the only thing they didn't do when changing the truck was providing the correct truck information and fuel gage
Rocky Peter Gabr ChavezI don't think there needs to be any improvement. Keep it going the way it's going.
michael wattsThis location is super helpful, staff are very friendly and courteous. A pleasure to do business there!
Diyan DringenbergNothing it was just right.
JAMES DAVID MCGILBERRYLove this location, professional and great customer service experience. I would recommend it to everyone!!
Maria SolanoEasy to use the website for scheduling a vehicle.Great customer service when I needed to change the date of my reservation. Again, great customer service when I picked up and then returned the vehicle.
Bonnie SudlerNothing
William FisherKeep doing what your doing
Harvey NelsonNothing. All of the employees provided a cheerful attitude and the truck worked well.
JOSEPH A LESCHEveryone was great!
Amica HoffmanWe had a good experience using this Uhaul location.
Sonja Shaw | Overall ExperienceTrain your employees so I don't have to help with the wiring and it doesn't take 4 hours
Matthew SnellFor local daily use I think getting 50 free miles should be standard.
Keith BrockgreitensExcellent service. Helpful staff. Always a pleasant experience.
Eric Albon | Overall ExperienceThe customer service agent, who was very knowledgeable, was also very sick and should not have been at work. I asked her about it, and she said she had no choice. Lengthy check in, but the equipment was good and we got what we needed done.
John MacPhersonTruck smelled like smoke and dirty and no gas.
Kyle Anthonygreat service
Owen KingI came in today without an appointment to have trailer lights installed on my Outback. Sabrina was wonderful to quickly secure the necessary parts and to secure an appointment, which was immediate (no waiting!). Joe did the installation quickly and with the utmost of professionalism. I couldn't be happier with my experience!
Steven BakerWhen I picked up my vehicle, the store had now way for me to remove snow and ice from the windshield. So I had to drive down the street to buy an ice scraper. Bad prep by Uhaul. I'm not saying you should do it, but at least have a way for the customer to do it. And I couldn't see the ID #'s on the trucks because of all the snow, so I had to literally try the key in multiple trucks just to find the right one. Employee just pointed and said "out there". To be fair she was clearly sick that day. Then I received 2 receipts last night for 2 DIFFERENT vehicles?! Then this morning when I call to ask it about that, the girl that answered the phone said she was with a customer and would call me right back. As I type now type this...it's been 2 hours. No call. The only positive I have is Brad was very professional in the reservation process.
Shawn HostonWhat a great experience. Thank you to the entire team for helping Washoe County Toys For Tots prepare for the 2024 Christmas season.
Josh HallOutstanding customer service!!
David AyoThe gentleman when I dropped it off helped me clean up some of my own mess. Top notch
Shane SykesGreat customer service and all the staff on site were polite and helpful
Shane SykesI came in and they were able to accommodate a same day rental. Mex made the entire processing quick, easy, and entertaining they definitely know what they are doing at this location!
Amy DalbolThe people at this location rock !!!
Scott BakerThe parking lot was weird, but the customer service, by far, made up for it. Pleasant experience. Thank you
Amanda ChildersSmooth and easy! We had to keep the truck longer, and the new app made that easy too.
Kimberly StevensonCustomer service was excellent! Thank you!
Amber BrownDiego my man
Steven RiddleThey all deserve a raise in my opinion
Spencer PattersonVery friendly crew, and helpful. Will do business there again.
Fred Goerlitzer Jr.Uhaul app was bad today and the last few days but inside gone out decently fast
Elijah BryanThe staff was absent-minded. The forgot to give me the blankets I ordered. Then they gave me a van that had a layer of dirt inside. Then they charged me a $25 cleaning fee!?!?!?!?
Ethan FialkowAmazing service, definitely takes care of their customers🤝
YECENIA DELACERDAVery easy, smooth process. Staff was very helpful.
Karen WilliamsThese guys are really cool. Very helpful and work with you a lot. Definitely 5 stars.
Thomas Walsh | Overall ExperienceFast and friendly!
Christopher MackieThank you
tessa BeardenNA
Hanspeter GilgenPhil provides excellent service!
Anton Marthsuper easy rental process was in and out quickly
Chris SolorioIt was fine. The truck was a beater that barely went over 40mph. Guy was nice but didn’t explain much. Overall an average experience.
wes rickittesThe toilet in the storage area closest to the rental office requires attention.
Dan Woods | First Impressionsvery easy to rent a nice clean and almost new pickup and the price was good.
Charles KrasnerI rented a storage unit there. The location put a cylinder off on my storage unit even though I had my own lock. When I got there, I had to pay $150 to unlock my storage unit which I was not reimbursed for. Because of this, I would give the location a zero.
Hirim Hernandez5 star
James FrantzHighly recommend this Uhaul location. Staff went above and beyond. Great experience!
Paisley KauffmannEverything was easy and quick, service was very nice and very helpful 👍
Ana TuipulotuLady at front desk was awesome, as was the man that checked me out and the man that checked me back in. Very happy with customer service at this location. Very efficient operation.
Mark FikeI love renting u haul to store my stuff to one location to another best service
Tammy MerrillVery friendly staff
Lisa DeGeiso | Overall ExperiencePrompt, courteous, and knowledgeable
LELAND CLAUDE SCHULLERSuper easy move. Easy access very happy overall
Teresa Davis | First ImpressionsVery nice and helpful staff very satisfied
Long PhamNot only will I recommend my family and friends. I myself will patronize their establishment. They all were very nice and accommodating. The store is huge and very clean. Not only one person came out and greeted myself and my husband but all three of them came out and assisted with the return of the rental. They even welcomed us to Reno and shared some things about the environment. I appreciated the conversation and the information shared. Thanks to all of the guys there especially Luis!!
Arthur SmithVery good overall except for the roof leak that led to a puddle right in front of my unit. Could have been a very expensive loss if my stuff got wet. Nobody was doing anything until I mentioned it and only then they put down buckets and blankets to catch the water. Fix the roof!!!
Michael Lupan | Overall ExperienceAt this facility, I had an enjoyable experience. Upon arrival of my original reservation, if you came obvious that my storage unit selected was too small. I was, however, able to upgrade to a much larger unit that you did in the offloading of a long haul trailer from Nanaimo Canada. to Reno Nevada. Just something worth noting, employees parking in the loading dock area for renters to unload or load their vehicle’s, trailers, box trucks is, etc. Impacts those using the services of U-Haul. I observed vehicle’s that were there all day on being a large Ford truck and the other I recalled to be like a Lexus SUV type vehicle. Others were a small Subaru, Honda, etc. I did see some of the vehicles leave at shift change, however, the larger vehicles, as in the Ford and Alexis were still there late into the evening. Really impacts the customer. Aside from that I still was able to manage my offload of my storage unit into the U-Haul rented trailer.
Tim Duffy | Overall ExperienceSabrina was the most helpful employee. She knew her business and her customer service was exceptional. She truly went above and beyond. I think the other employees should learn from her. Especially the new ones should spend a day or learn from her.
Candace Squires | First ImpressionsThank You your awesome!
CURTIS MONTELIUS | Overall ExperienceExcellent customer service the entire time I was a customer. Thank you for your assistance Lisa
Lisa Molinari | Overall ExperienceAll good!
CURTIS MONTELIUS | Online Move InEach U-Haul rental center is certainly different and managed in the way that fits their needs. For this review and this center the facility and grounds were clean, organized, and staff very helpful. I’ve been to other U-Haul rental facilities and are struggling with staff, motivation, space, and equipment. It’s always pleasant and nice to go to the centers, such as this one that I rented the storage unit and have the experience of helpfulness and availability.
Tim Duffy | First ImpressionsU Haul is half the monthly fee as Public Storage. PS is right down the street without people on site. No toilet. Not as clean as U Haul. Philip Butler was was very professional when he assisted me in the checking in process. It’s like night & day between the 2 business. I much prefer U haul over PS. I like the card for the security instead of using my phone with a password.
Sally Graham | First ImpressionsSecure facility. Easy to access. Quick contract initiation and closeout. Friendly and helpful staff. Should the need arise, would definitely store my items at this facility in the future.
laura bishop | Overall ExperienceThe storage locker did its function, but access was always an issue. During the two years I was there they always had the loading dock plugged with their trucks and other equipment. I spoke with employees and they said there was nothing they could do. I am glad to move out.
Richard Rasmussen | Overall ExperienceThank you for taking care of my lifelong treasures for so many years! I am on a very low monthly budget, and can no longer afford your monthly fee. If it was an affordable price, I probably would still be using your facility.
MARGIE MCAVAY | Overall ExperienceThe gentleman at the Double Diamond U-Haul was extremely helpful. He went above and beyond to help us when we noticed our one way drop off and storage locations were in 2 different facilities. Thank you very much Uhaul. Will definitely be using you again. Especially being someone who visited the USA for a holiday Uhaul made this part very convenient. Great service!
keelan matthews | First ImpressionsEverything was great as I expected. I have a unit in Vegas as well and I will always use UHaul. Thanks for the excellent service. See you in the future!
Helen Lee | Overall ExperienceGreat staff and facility. You can tell that they take security seriously and that they have pride in what they do. I would recommend this facility to anyone that has storage or rental needs. Thank you!
Jason Grove | Overall ExperienceUhaul made my move very easy. Erica was helpful at the desk and made checking out quick and simple. Jason was very kind and went above and beyond to help with my move out process and trailer rental. Thank you!!
Amanda Waller | Overall ExperienceWhoever helped me get set up, that person was friendly, knowledgeable, quick, and extremely easy to work with. Give that person a raise!!
JENNIFER SCAFFIDI | First ImpressionsThe lady who helped me was very kind and informative.
Kristine Fulton | First ImpressionsEverything always worked well. The elevator was quick and easy for large loads. Thanks for several years of storage.
Craig Smith | Overall ExperienceN/A
PRINCE ADU | First ImpressionsPrice increases and terrible staff and service
MEGAN HOLLAND | Overall ExperienceYou need a different system than the 2 card access you get denied most of the time twice before your card is accepted.
Cynthia Taylor | First ImpressionsVery difficult to reach on the phone In person customer service was great
LISA STAPLETON | Overall ExperienceMy experience has been very positive so far. The nicest part is that the staff has been particularly helpful and pleasant.
BRET HANNIFIN | First ImpressionsStaff young lady helping was great to work with.
Eric Roberts | Overall ExperienceSuper happy with my experience here. Safe, clean, and friendly.
Frances Fox | Overall ExperienceI was helped immensely by an employee named Tanya Gil and provided with exceptional customer service and attention. I plan on telling everyone I know about this facility
Travis Moore | First ImpressionsI had a very minor complaint there was a chirping sound that would echo down the hall over and over, but still loved the facility. Just did not want to stay in it for long as would drop stuff off, come by to clean up stuff, rearrange, etc. then the eventual move out but definitely felt I wanted to get it done then get back to car.
Stefan Augustine | Overall ExperienceLost reservation had to start over after arriving to facility
Kenneth Flores | Online Move InFirst I was given a storage locker that the slide was damaged and I couldn't get it locked. This was after my husband and I had loaded everything into it. We were assigned another which also proved to be very difficult to close and latch but we managed. The parking was very difficult. Four spaces are allocated. One vehicle parked adjacent to all four spaces which made it difficult to back in and pull out. Then a huge pickup truck came and parked in one of the four spaces. We tried to get into an empty one next to it but it was too tight and we damaged the rim on our tire due to a concrete wall. The rest of the parking places near the area are full of U-Haul vehicles. There was no room to load and unload. This situation made it very difficult to to move our heavy boxes into storage. I must add that the manager was very helpful and we did appreciate that.
Suzanne Seevers | First ImpressionsThe staff are great friendly knowledgeable beyond helpful. My Dad in Las Vegas had a storage with you that is why I chose to do business with you. I tell everyone go to you. Superior storage facilities. Thanks for keeping my belongings safe while I looked for a place. Keep up the great work. Thanks again
Monique Parochelli | Overall ExperienceRachel was thorough and knowledgeable. Hands down, the whole team made this the easiest transition I’ve ever had. Thanks Phil!
Samantha Herrick | Overall ExperienceGreat facility! Friendly, helpful staff and the storage facility is very clean.
Kelly pierce | Overall ExperienceWould highly recommend this company, Paul Hill
Paul Hill | Overall ExperienceJOE WAS GREAT AND VERY HELPFUL
jared millsap | First ImpressionsThe staff is friendly, accommodating, and professional. Thank you for the exceptional treatment! I will return when I need the services.
Josette Fuller | Overall ExperienceThank you Phil for a warm welcome to Reno! You are really awesome at being compassionate, helpful, and down to earth. Your twist of professionalism is right on point. "Happy Holidays!"
Josette Fuller | First ImpressionsVery convenient. Extremely kind and helpful staff. Very pleased with our experience at this Uhaul location!
Allison Dickman | Overall ExperienceThe staff was friendly, pleasant and helpful.
MARY ANNE MCPARTLAND | Overall ExperienceSuper helpful and let me extend rental no problem.
Tawnya Schultz | First ImpressionsTanya and Shaun were the most amazing help! They were helpful, kind, and efficient. Their service was above and beyond anything I could have asked for.
Jaxson Bennett | First ImpressionsVery happy with the staff and facility. Love that there are several carts for use and an area designated to recycle unwanted items for others to reclaim. I would definitely use this storage location again!
Lola Meacham | Overall ExperienceTonya is the best!
Michael Mccarthy | Overall ExperienceDid not have my 10x10x8 unit that I reserved 3 weeks ago. Tanya was helpful in finding me other spaces. Ed Greene 808 368-6060.
EDWARD GREENE | First ImpressionsThe light in my hallway doesn’t work
RENAE BROWN-DECKER | First ImpressionsGreat until I wanted to move out of the storage unit. I was not given a pro-rated refund for the month that I had already paid for. If someone moves out early then you should refund the remaining time that they paid for since you will be able to rent out that unit earlier than the full month.
LANCE ANGELES | Overall ExperienceKudos to Tanya and Max who were helpful and professional throughout the storage unit rental process. They are both a credit to your organization. They made the process seamless and gave us confidence that we are utilizing the best available facility in Reno. Thank you.
Mark Suzumoto | First ImpressionsGreat location. Great supporting staff. I’m a most satisfied customer of over 12 years.
mark freitas | Overall ExperienceTough business. The team makes it easy
Steve Weatherly | First ImpressionsStaff was very friendly and helpful.
laura bishop | First ImpressionsThe young man that helped me both times that I went there was excellent
Rebecca Hodgdon | First ImpressionsTonya is very helpful and a delight to deal with.
Lewie Webb | Overall ExperienceGreat staff and excellent facility
Fred Kost | First ImpressionsI didn't like paying extra for all hours access. You ask a lot of your customers to pay.... Money is tight......
CHARLES RICHARD WILSON | Overall ExperienceThe staff were very accommodating and understanding of how stressful moving is. The free handcarts were such a relief and saved so much time. Having air conditioning in the storage building was a life saver as well. Very grateful for these small things.
Sharron Turner | Overall ExperienceThank you, I'm not from the area everyone was so helpful
emma nejia | First ImpressionsVery clean and well lit facility. The staff was very helpful and the facility has loading docks, dolly's, carts to help get your items in/out.
ALISA EDWARDS | Overall ExperienceMy experience consisted of getting referral recommendation to include inaccurate directions. For the next 2 months this caused me an average of 2-3 hours commute time round trip to go to my locker. Also when I moved out due to this logistics problem the staff told me I would not be eligible for any kind of a credit even though the month had approximately 2_3 weeks left.This is bad customer service.
theo nicolus | Overall ExperienceWe got the wrong unit by mistake, but I wasn’t emailed a new receipt - which I would have liked. Otherwise it’s been a good experience so far
Hannah Oliver | Online Move InClean storage facility
ALISA EDWARDS | First ImpressionsAppreciated the security of this location, and the clean maintenance
ROBERT CARL RUECKL | Overall ExperienceVery friendly and professional. The climate control facility was a positive especially during these hot summer days. Thank you Phil to you and your staff. H. Marken
Hazel Marken | Overall ExperienceGreat customer service and very nice and clean facility
jenny jenkins | First ImpressionsExcellent Customer..!!!
KANDYCE MATTOSEAST | First ImpressionsStaff was great very helpful.
Brandon Reynolds | First ImpressionsThank you.
rebecca stockland | Overall ExperienceBeautiful facility, love the security and cleanliness. Tanya was awesome.
BERNADETTE THERESE TOPJIAN | First ImpressionsTanya was awesome
Cynthia Lauer | Overall ExperienceI am autistic and was treated with NO consideration.
Larry Hollibaugh | Overall ExperienceStaff was not all that friendly, but they were helpful, I got my unit.
Brian Bosse | First ImpressionsVery attentive to my needs and helpful
theo nicolus | First ImpressionsExceptional and friendly customer service from Tanya and all the other staff members including inside staff of the new building! Brand new facility with super clean restrooms. Other than current construction and temporary limited hours to use the building, an overall great experience and would recommend .
matthew calafell | First ImpressionsI have said this before, but Brad went out of his way to solve a difficult delivery and storage problem for us. This included his working on his day off so that he did not cause any problems with the management. I have never met a better UHaul employee in my life and I have dealt with a lot of them. I hope he has a good career with the company.
michael drance | Overall ExperienceThe lady who helped me was very friendly and explained and answered all my questions. She was excellent!
ague mcfadzen | First ImpressionsFast, friendly and professional. Than you!
Hazel Marken | First ImpressionsVery nice staff and helpful
Lisa DeGeiso | First ImpressionsReally appreciate Mr Mark's user friendliness.
Gregory Archer | Overall ExperienceWendy C/S, Acting Manager and staff at 3400 SV where outstanding cant remember there names Staff at 10400 SV also Tanya Marie, just loving during this difficult time for me..
Delia Jimenez | First ImpressionsMy Reno wide go- to Uhaul dealership.
mark freitas | First ImpressionsPeople are so friendly and helpful.
SUZAN TEQUILLO | First ImpressionsTonya was very helpful
BRADLEY cea | Overall ExperienceI had the best experience it was my first time having a storage the guys helped me in so many ways. I feel that they went above and beyond!! I would highly recommend this location the service is excellent. Thank you
Alainna Dipaolo | First ImpressionsExpensive
falicia Leonard | Overall ExperienceDominic and David went far and above to help us out when we had an issue with the uhaul trailer that we rent from a sister facility Thank you very much!! You guy are awesome. Really appreciate the service. I would recommend this place to anyone anytime.
Denise Kannan | First ImpressionsThe monthly fee got raised the last month with no notice(is this even legal?), and you don’t pro-rate the last month which is shady.
jacob nemec | Overall ExperienceContinue price increases cause me to remove my belongings
david veillette | Overall ExperienceAll went well. You guys run a nicely organized facility. Thanks for the help.
Robert Petty | Overall ExperienceFriendly staff, well-lit, and clean. Good job, UHaul!
Christopher Stahlheber | Overall ExperienceThe logistical access to the parking bays is very tight and very difficult to maneuver with a trailer. The staff was fantastic. Thanks for making our move easier.
Tracy Bury | Overall ExperienceExcellent facility. Rented for several years. Staff and manager always very helpful and easy to work with.
ROBERT PETERSON | Overall ExperienceThis facility is well maintained and very clean. The staff is friendly and helpful. The carts provided to move in are invaluable. If I ever need storage , I would be sure to use this location.
CHARLES HARRINGTON | Overall ExperienceVery friendly, flexible and helpful staff: Tanya, Mark, Max, Joe, and those whose names I don’t recall right now. Thanks so much for great service. Hard to find in this day and age !
Heather Carter | Overall ExperienceVery easy to communicate with staff. The free month of storage with our one way move came in clutch. Lots of uhaul locations made it easy logistically. Overall great experience on our cross country move.
JOHNNY PORTUGAL | First ImpressionsWe are on the second floor. We expected to carry our stuff up stairs and down long hallways. To our surprise there is an elevator and carts to wheel our belongings to our storage site. The security is great. Happy to be using this facility.
CHARLES HARRINGTON | First ImpressionsThe guys working there are very helpful, professional and courteous.
Sandra Beekman | Online Move InEric was friendly and very nice . Great experience.
LYDIA HERNANDEZ | Overall ExperienceBest experience i have ever had with storage and moving. These people were human and treated me like a human. Thank you
Julie Tracy | Overall ExperienceEverything was good until I was moving my stuff out. I had just paid for the whole month of August and the cleaner saw me clearing out my unit. He asked if I was checking out and I told him I didn’t know yet. The next day I attempted to use the web site to determine if I was going to check out and whether I would get some kind of rebate. That didn’t work and after 40 minutes on hold I was told I could only talk to the office on sight. When I called he told me I was already checked out and he had rented the unit out already. I asked about a pro rated return of rent and he said no. I then asked to have my space back until the end of the contract and he said I already checked out. I didn’t check out and I believe the cleaner reported me as checked out without my concurrence. He said if the lock is removed I am checked out but I couldn’t see that anywhere in the contract. After some back and forth he agreed to give me back my unit that I paid for until September. All was good until this point. I think that if Uhaul wants me to occupy my rental until the last day it should be clearly stated.
TED VANASUPA | Overall ExperienceThey did not have the size unit I reserved, and the girl at the front desk (not wearing a nametag - heavy-set Hispanic woman working around 8 a.m. on 7/23/2021) was incredibly rude. Moved as slow as molasses and copped an attitude. As a result, my movers damaged my mattress and new sofa squeezing it into the closet I was rented. How can you not know if you have units coming available? Oh, and the rodent trap in the storage unit is not very encouraging.
Ronald Ellis | First ImpressionsServicio rapido y eficiente
Jose Rico | First ImpressionsGreat service.
Kenny Stetka | Overall ExperienceDominick is awesome to work with
John Machado | First ImpressionsYou need in store staff, one always has to wait for service.
Patricia Etter | Overall ExperienceTanya's is wonderful the rest of the staff us friendly they all go out of the way to accommodate you! 5*****
VALERIE ELLNER | First ImpressionsAfter renting a storage unit, receiving unit number, I was delayed for several days and ultimately assigned a different storage unit all because the lack of communication from uhaul staff. Apparently after all that, the customer 'must' enter the unit and put a padlock on unit the same day the unit is rented. Otherwise uhaul assumes the unit is 'not' rented and will rent it out. Thus leaving the 'tenant' who already paid, without a unit. If I rent the unit, paid for it in advance, who cares what day I physically move in? I actually had a family emergency that delayed my moving into the unit for 3 days after renting it. Though on that day, I couldn't move in because it was rented to someone else. Double renting the same unit? There is laws against such actions. To avoid that, uhaul moved me out. And when I confronted uhaul they scrambled and assigned me a unit they had just luckily had a customer move out. I had to wait for the unit to be cleaned out and prepped for my moving in. Again, it should not matter what the actual day and time I move in for any reason. I paid for the unit and secured it by paying the rent. This type of action by uhaul is illegal in any other tenant/landlord contracts across the nation. This policy should reviewed by uhauls legal department before they get sued. This dispute was "resolved" by the luck that a former tenant had moved out, otherwise there were no other units available to offer me at the time I attempted to move into my original rented unit.
Dean Smith | Online Move Inonline program was hard to use on phone had to use computer to do online registration otherwise went well
Nathaniel Ruiz | Online Move InA little pricey
TED VANASUPA | First ImpressionsJackson was courteous and professional. Good job!
Christopher Stahlheber | First ImpressionsStaff was knowledgeable, courteous, thorough. Very professional.
Jonathan Cooley | First ImpressionsThe cost of renting a unit is a bit expensive and the hours of operation for access to my unit are not very convenient. I rented a unit from your company because it is close to my house and I will only need it for a short time. If I needed the storage longer, I would have taken more time to find a facility that would be more convenient and less expensive. The positive side is your staff was nice and the facility is clean and close to my home.
cherie handte | First ImpressionsYour staff was wonderful! We stopped by earlier in the day to see what the rates were and view the product. We wanted to rent closer to our home than this location. We ended up renting here because your staff was so helpful and the other storage facilities would not open due to COVID. One facility had someone inside who would not open the door because we had not called earlier and made an appointment. Their loss. You have a great staff!!!!!
Kimberly Clark | First ImpressionsMy visit at the counter went extremely well. The guys, who were there late, were extremely helpful and provided excellent service, and were out of the way friendly and upbeat for the end of the day.
Susan Heuchert | First ImpressionsThe staff at the Virginia Avenue location were very helpful and made a stressful move less of a worry. They are great at problem solving with different services and products. Your storage facility is a perfect fit for what I needed.
Jennifer Whatley | Overall ExperienceIn my (just about) three years storage contract there was one major billing / payment correction problem which I was unable to get resolved. I rented two units for storage use. Within the last twelve months I paid for both units with my Debit Card. POSSIBLY DUE TO MY ERROR? one large, incorrect amount error was charged to my Debit account. At this moment, I do not have exact amounts - so I will therefore give you approximate dollar amounts. The actual amounts will be most obvious to one of your associates when they look at my account. I initiated a lump-sum payment for both units, which was to have been AROUND $320.00. The amount charged to my account was in excess of $1,000.00. I discovered this error few days after the transaction cleared by bank account. I repeatedly called the storage location and was immediately transferred to a recording which lamented how they were receiving vastly excessive numbers of phone calls, and that I should give an explanation, by recording, when I was FINALLY CONNECTED TO THE "RESPONSE SEGMENT" of the same recording. I did as requested a few times (3 or 4 times), and was told, by a recording, that I would be called back in (an unacceptable time frame) - again, I was put on hold. After a reasonable length of (my judgement call) waiting to be finally connected to an alive person - I chose to hang up --- and try again. A few days later I called a published phone number for some sort of customer service assistance. The woman with whom I spoke was exceptionally proper, pleasant,and accommodating. She said she would give this situation to someone above her, and that someone would CALL Me BACK. This never happened! After a week or so, I tried again to make local contact and received the same, ,outrageous wait time for a response. AGAIN, I was told by recording that they were horribly overloaded (due to the Carona Virus), and that I should wait--------! I waited, and waited, and again hung up in frustration, I am a retired business owner, and I live approx. 44 miles from the storage unit location. I was not going to personally drive there, as I had a very large overpaid account. Later on, I was able to speak with someone locally, and I told him to take the next monthly payment for my surplus. He had looked into my account and acknowledged the large, excessive payment. A few months later I was able to speak with a corporate person, and things worked out - at the end of that unacceptable process. Yesterday, after a three year contract, all belongings were removed, and I terminated the storage. The local gentleman was also very polie and thanked me for my business. That same date I rented a 26 foot truck, and the property, which was in fine condition, was delivered to it's destination. That all ended well. I have use Uhaul exclusively for over 25 years, and have always had excellent truck rental experiences, This storage billing experience was exceptionally frustrating, and I felt compelled to let corporate know what transpired. My total storage expenses for 36 moths was in excess of (approx) $9,700..and I am left with an unpleasant memory. I wish to be acknowledged in some regard -- and not by a recorded, generic message. Sincerely, Mr. Daniel Lediard. Dayton Nevada.
DANIEL LEDIARD | Overall ExperienceHaving to swipe your card every time you go inside the facility during business hours when there are cameras and staff available is excessive. If I was just visiting my stuff, that would be okay - but my hands are full and I'm pushing carts and moving things. It wasn't like this when I moved my things in; just when I moved out. I set the alarms off for being in the doorway too long. Otherwise, great facility just very expensive.
Jennifer Ouellette | Overall ExperienceEverything and everyone was super nice and helpful!!! super shot out to Eric, he was amazing and helped us out with our difficult moving trip. thank you all so much!! super clean and we feel so comfortable with our stuff stored here. they even loaned us a dolly because we forgot ours. The best facility ever!! thank you!!!
Kim Daniels | First ImpressionsGreat spot. Would definitely use again if need storage.
Dean Shanley | Overall Experiencehelpful and friendly
Dennis Buehler | Overall Experienceyour crew is rude that's why I left could never get no one to answer the phones
Darla Mcdermott | Overall ExperienceI've used the rental trucks and storage facilities several times and found the to be fantastic over all. Great company, great service!!
Royce Johnson | Overall Experiencevery helpful, courteous employees. It was a very pleasant experience. I HIGHLY RECOMMEND U-HAUL for your moving or storage needs.
Arthur Calderon | Overall Experienceyour employees were very helpful and accommodating in showing me the ropes. It was a pleasant experience. I wholeheartedly recommend U-Haul for your needs.
Arthur Calderon | First ImpressionsNathan was great. He was fast, friendly, knowledgeable, and he got the job done.
john polaha | Overall ExperienceTo many price increases.
Christopher Johnson | Overall ExperienceThe facility recently had a security upgrade. There was no communication as to this upgrade and how to access the facility once it was completed. Making multiple trips from a vehicle to the locker now requires multiple uses of an access card to enter the doors. Very inconvenient!
Matthew Deburle | Overall ExperienceGentlemen at front desk was very helpful and very kind.
Lorrie Pompei | First ImpressionsThe storage unit it self as fine, however the people operating the storage facility were lacking knowledge, empowerment, basic operating skills of the facility. They had rude personalities that were not customer focused, regardless of you called them or talked with them in person. One of the worst customer service experiences I have encountered. Uhaul claims in there messaging and advertising they make the moving experience easier, this facility needs an overhaul on the brand messaging.
william mitchell | Overall ExperienceJoe and his crew were fantastic
Marshall Gouldsmith | Overall ExperienceThe staff was friendly, however you only had 1 person working there and waiting to checkout took a ridiculous amount of time. The line got pretty long. Need to staff up a bit more.
Jimmy Dworkin | Overall ExperienceNice friendly people.
john polaha | First ImpressionsIt took a very long time to get through by phone to check availability and prices before coming to location. Staff was busy with other customers probably, This could have been alleviated if I could have gotten this information either online or by a (up top date) recording. Once I came to location and was met by staff, I received good service.
Glory Kiel | Overall ExperienceJoe Abasta is the man!!! He assisted me with first class customer service.
Alan SAPEGA | First ImpressionsThe only issue I have is the motion light where my unit is located does not turn on until I’m at the unit which is quite a ways down the isle so the walk there is kinda of scary in the dark.
Amber Moran | Overall ExperienceVery unfriendly staff. Less than helpful. I reserved a downstairs unit and when I got there was told there were none available on the first floor. I had to take an upstairs unit. The rate I was quoted was not honored and i had to pay even more to be on the 2nd floor which is usually cheaper. The staff told me there was nothing he (Nathan) could do about it. There was no manager available he said. He gave me my paperwork at the end, and didn’t even tell me what unit he assigned me to. When i asked he said he circled it on the paper. Did nobody told me how to use the key card to arm and disarm. I had to go back inside for assistance and was made to feel that they were put out by having to help me. Had I not been in a rush to get the truck unloaded, I definitely would not have stayed and continued with the unit rental.
Antoinette Keldsen | First ImpressionsFacility always clean. Plenty of hand trucks/flat carts available for moving things in and out. Staff nearly all friendly and helpful.
Anne Schofield | Overall ExperienceStuff was stolen out of my unit, must have reached over the top, The cards never work, alarm always goes off !!
Cote Hair Care | Overall ExperienceI’m out of work due to COVID19 & (after almost four years of renting from them) I could no longer afford my storage unit; however, it has been increasingly difficult to afford their monthly rates regardless of this quarantine. • U-Haul was nice enough to let me move out before putting everything up for auction. •When I moved in, I was happy with the 24 hour access & thought the price was fair at about $80 a month. •Over the years the price has been raised 2 or 3 times & random monthly fees tacked on... I admit I have been late to pay them rent (& whatever additional late fees included ($20 at least)) as the result. •Thankfully, U-Haul was very good with communication & giving you a chance to keep your belongings. •On the other hand, my bill being OVER $105 every month (w/out 24h access) for a 5x10 space is totally ridiculous!! •Also, they advertise climate controlled units which isn’t necessarily true -they may heat the building but cooling it is not a thing- so imagine an all metal building in summer... yikes! •lastly the janitor is extremely rude! •the guys that work there are either super duper nice and friendly and helpful or they are reluctant to help & are obviously inexperienced with customer service or interactions in general. So if you’ve got money to burn & your belongings can withstand high temperatures -this place is fantastic!
maria woods | Overall ExperienceThank you to Tania and Joe for excellent service!
Amy Berkhousen | First ImpressionsRented during the start of the coronavirus shelter in place. Added stress having to move to Reno from out of state. But had a great experience with this uhaul facility. Very helpful and courteous staff. Went out of their way to make arrangements for me and address questions repeatedly. Very well run, clean, and safe facility. Overall A+ experience during an especially crazy time.
pam miller | Overall ExperienceFirst, we rented a pickup truck to move our daughter's dorm essentials from her dorm back to the U-Haul facility. Then, we returned the truck and rented a storage unit to store her property for the next several months. Both of these processes went smoothly because we made prior reservations before our arrival and did an early check-in that came with our e-mail confirmation. The employees were extremely helpful and all went well.
Lyle Warren | First ImpressionsI was renting a cargo trailer and supposed to return it on the Friday but then someone call from the office asking if I can return it on the Thursday and I’ll have some money back, so I did but till now I haven’t have the money they said they’ll give me back ..😭😭😭
DJ WAINIS | Overall ExperienceGreat facilities
RANDEN BROWN | Overall ExperienceAll was fine, except the corporate policy of not prorated rent return just a few days after paying bill. I feel like you picked my pocket at a vulnerable time when I know you will instantly re-rent.
Leo Chaudoir | Overall ExperienceGreat customer service
Rebecca Hodgdon | First ImpressionsWill was great! thank you.... all the staff was very helpful
Nora M Reyes | Overall ExperienceThey were so helpful and a joy to work with. This was my first time renting a storage unit, they explained the process to me well and were very accommodating. Highly recommended and great experience.
Paul Stadel | First ImpressionsSecond time I rented, great facility, clean convenient, friendly knowledgable employees!
Royce Johnson | First ImpressionsAlways Good customer service.
willie johnson | Overall ExperienceGreat place great people! Clean storage, nice bath room.
Dennis Grams | Overall ExperienceDoor access is not secure. Just pull on the door and it would open. Customer service was terrible. Spoke to the assistant manager and he was very rude. I would not rent from again.
Sithtra Chhay | Overall ExperienceGood facility, clean and safe. Management and staff are helpful and friendly. Highly recommend.
Karen Daw | Overall Experiencegreat customer service
Nora M Reyes | First ImpressionsEverything was great and the service from the employees terrific very nice and polite
Lucilia Molinar | First ImpressionsThe manager was very good at customer satisfaction. I have a problem with the loading dock. Should have removable handrails so as to not have a tripping problem with what is there.
dale stoddard | Overall ExperienceMany thanks to Jackson who made my experience fantastic. He went above and beyond. The facility is extremely clean and organized.
Merrill Becht | First ImpressionsI like that it’s internal but the only spaces available were too small.
Daniel Morrison | First ImpressionsLoved the casual checkout policy. Only stayed for one month so setting up a lease and giving notice would’ve just been extra work
Sarah Jakober | Overall ExperienceExcellent service all around. The young man who worked with me was very friendly and I didn’t have to wait at all. They were having computer problems which made the process longer.
Joanne Bodin | First ImpressionsI was always taken care of promptly and always had my questions answered. Your staff always greeted me with a caring smile. Thank You for everything Tina Costa
Tina Costa | Overall ExperienceEverything was great except for the mistake that was made on 10/13/2018 where they gave my personal information to an irate stranger. I was never compensated for that but was glad to know I was secure
Adrian Porter | Overall ExperienceYour staff was helpful. The loading/unloading area is great, as the cement is raised up and made loading/unloading helpful. Anthony C. helped me and my movers in several ways, once in winter.
Stephani Jensen | Overall ExperienceThe truck ran very good but the gas mileage was terrible. Only 7 mpg. Maybe ought to consider going back to Diesel. Plus the rate was about $500 more than Budget.
dale stoddard | First ImpressionsService was very friendly at the storage place. Just wish I had been given the proper sized truck so I didn't have to make two trips.
RACHEL RAKACZKY | First ImpressionsSteve the Gm and his staff are not accommodating. Steve is not good with people and his staff are just collecting a check. The exception is Christian.Great customer service and goes above and beyond.
Danny Garner | Overall ExperienceGreat facility and very secure. Staff is great a look so.
Tommy Jackson | Overall ExperienceGreat guys! If it would have went any better I'd think I was in Heaven! But seriously fantastic equipment my 2033 mile trip went smooth as silk. Thank you all.
Dennis Grams | First ImpressionsEverything was clean and I felt like my belongings were going to be secure. The staff was very nice and informative. I am very pleased. Thank you.
Eric Nash | First ImpressionsGreat service
evelyn mcmackin | Overall ExperienceThe management and staff were very considerate and helpful. It was a delight to interact with them. The facility was very sell secured, I felt very safe while working there. It was immaculate.
Kenneth Wayland | Overall ExperienceBy the time I moved my things out, the staff was willing to work with me, but only after a flurry of mistakes, insults, unprofessionalim, and down right bad business! I will never recommend them!
amy wasley | Overall ExperienceThe gentlemen of your staff are really excellent in attitude, sincerity, effectiveness and customer orientation. My compliments !
Lewie Webb | First ImpressionsThey were very nice and helpful in trying to accommodate your needs. The units were clean and easy to get in and out of. I would recommend them to friends.
maryann torrise | Overall Experiencevery helpful and friendly
david veillette | First ImpressionsThe associates need to be trained on proper use of electronic devices. Cussing on swearing on the them when customers are present is unprofessional and unethical.
Irene Sada | Overall ExperienceMy experience with u-haul was extremely positive. I can't think of a single thing that I would change to make my experience with them better than it was.
Patrick McMurray | Overall ExperienceAll I can say is Awesome!!!!!!!
Anah Norman | Overall ExperienceProfessional and pleasant. Extremely clean facility.
Alexander Babb | First ImpressionsSteve was a great help!
Christine Lanter | First ImpressionsI had this storage unit for 16 years...busy with so much including college, injuries, lawsuits...everyone was great throughout my time there and mgr Steve went out of his way to make move out good!
DON NICHOLSON | Overall ExperiencePeople are not helpful. They don’t know what they are doing. Don’t understand the computer program.
Christine Meder | Overall ExperienceVery nice facility!
Janis Casey | Overall ExperienceEvery staff member I talked to or that helped me were all very friendly, professional and helpful.
Lorraine Mccomb | Overall ExperienceCouldn't be happier. They we above and beyond to meet my needs.
Cynthia Miller | First ImpressionsOn another note, unless you reserve a truck there is never extra but it’s also a popular place to rent a truck. God bless and well done
DON HUDDLESTON | Overall ExperienceBoth Steve and Graham were exceptionally helpful. I would highly recommend them to other people.
Anne Schofield | First ImpressionsGreat crew of knowledgeable and helpful staff who go the mile for the customer. Special thanks to Teddy. Without you we would have been in for a brutal day. Thanks my friend. Travis C
Travis Corral | Overall ExperienceNever had a bad experience. Everybody is friendly and fast
Jennifer Barton | Overall ExperienceThank you guys.
Cory Plummer | Overall ExperienceThe guys that work at the S. Virginia Street location are great.
tami gardner | First ImpressionsVery fast service, walked in and got a storage unit and a trailer very fast. Thank you
Pete Apodaca | First ImpressionsSteve and Gordon did an excellent job accommodating my unusual storage needs.
Jocelyn Russell | Overall ExperienceThank you
jennifer carr | Overall ExperienceThe staff was great since I had a minor problem with access which they cleared up immediately. One problem check for nails in driveways.
Al Kulick | Overall ExperienceYour staff that you have working there is very professional extremely friendly and very helpful. I would recommend you highly!
LORI LEE LAVELLE | Overall ExperienceEveryone was very polite, helpful and professional.
Lorraine Mccomb | First ImpressionsIndividuals “forgot” to call my when my container arrived so I reached out to them. Then I had to wait an extra day to pick it up and the workers were rude and unprofessional. Never again.
Lester deBraga | Overall ExperienceThe U-box was perfect for my move and the employees were very helpful.
Joshua Corriher | Overall ExperienceChristian made it very easy for me when I needed a larger storage than I had originally ordered. The movers were polite and efficient. Really worked out well.
Cynthia Lauer | Reservationdon't move in until the 18th.
troy Walters | ReservationGreat experience!!!
COLLEEN DOUGLAS | Overall ExperienceOnly issue was cost effectiveness. I was able to combine storage with a family member for a significantly lower price (less than half).
Shannon Hartmann | Overall ExperienceYour staff was very friendly, BUT,,,, It took you almost two hours to find my two U-boxes, and you had no record of my reservation -- which I have copies of on this computer. Do you want them?
MARTIN PINKARD | Overall ExperienceWas a very pleasant experience.
NANCY RYAN | ReservationThis U-Haul and their employess were very nice to me at the time I was there.
Virginia Tate | Overall Experienceready on time, clean, quick to hook up and go.
Rush Stringfellow | ReservationToo much stuff in the way of coming in and out of main doors. Not very safe.
Delvena Clayton | Overall ExperienceGot 1 month of storage and checked out before it was up. Got an email 2 weeks later saying that I was being charged a late fee. They got it resolved and didn’t charge. The security system was out.
Avry Stock | Overall ExperienceGreat truck. Great customer service.
Lee Sanford | ReservationI had a storage unit there for about 3 years. When i came back to get my stuff, the whole area and my locker was immaculate! The e-bill and auto-pay features were excellent! Definitely recommend!!
WILLIAM O`NEILL | Overall ExperienceYou were the ONLY company I could get to move my stuff because of the remote location. I hired 2 other companies who both failed to show up at all on moving day. Thank GOD for U-Haul!
Debra Buringrud | Overall ExperienceThe two gentlemen working were fantastic, even though clearly overworked. The place was understaffed. Kudos to the men, but management needs to staff up better.
Elaina Jackson | ReservationI left a poor review at the end of August when I was overcharged for miles (odometer error). The manager responded to my email and corrected the bill. Thank you for the quick resolution of the error!
Rebecca Walter | ReservationVery clean facility with excellent security. Automatic payments with online notifications was really convenient. Probably not the cheapest but definitely one of the best. Would do it again.
JOE DEPCZYNSKI | Overall ExperienceNice and clean facility. Easy to get to and use.
TRAVIS shinkle | Overall ExperienceCompetent and friendly staff.
David Huntley | ReservationEasy access and very secure. The log out stopped working correctly stating our units weren't closed, when they were. Staff didn't seem concerned about that. Thank you - we had 2 LG units for 2 yrs
kathryn smith | Overall ExperienceFacilities are nice and clean. Easily accessible. Staff in store are unprofessional. My wife was made to feel uncomfortable when they made rude comments about her, unaware she could hear them.
BRET ROBARDS | ReservationWe had antique items stored in the climate controlled area and they were exactly as we left them when we returned 5 years later. Great place
JEFF LEATHLEY | Overall ExperienceRented there for 5+ years. Excellent service and facilities at all times.
mark sturdivant | Overall ExperienceThanks! They were great!
Jamie fornoff | Overall ExperienceCame in a week ahead of time to schedule pick up of my uboxes. Came in to get them. Was told we have no covers so I couldn't access my items. Had to rent a truck and unpack all of my stuff there.
Jeremy Elsmere | Overall ExperienceNo complaints at all.
RUSSELL WOLFGANG | Overall ExperienceNever a moments problem. Everyone so polite and efficient.
Mary Mason | Overall ExperienceThese guys are amazing. They help however they can, always keep a smile on, are pleasent to do deal with! I will always recommend the uhaul at double diamond!
Jacob Lacey | Overall ExperienceI had difficulty when paying monthly rental. I had four units and often was transferred to another office to pay monthly. The other office was very helpful. The staff was ok otherwise
Sandra White | Overall ExperienceWe used this facility November 2017 to Mau 2018 and it has always been extremely clean, well lit and secure. Workers have been friendly and knowledgeable of all moving equipment and supplies.
Neal Gibson | Overall ExperienceI didn't have any significant problems.
RONNY FORNEY | Overall ExperienceGreat storage facility!
Matthew Baker | Overall ExperienceVery planned and delivered as indicated on constant updates.
Daniel Fernandez | Overall ExperienceNearly two years at this facility and no problems whatsoever. On line payment is easy, access was as advertised, & the staff was friendly and accomodating. Best storage experience yet -
Randy Force | Overall Experiencebilling never seemed to be correct and my swipe card never actually worked. Most every time I went into get into my unit there was an issue with the payment, which was on auto pay, and the unit locked
shane dyer | Overall ExperienceVert good quality experience
Royce Johnson | Overall Experience