Tolls are very high (administration fees)JOSE D.
Customer Reviews for U-Haul Moving & Storage of Dolphin
Miami, FL 33172
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The general manager Menissa who helped me was so informative and pleasant. You could tell she knew what she was talking about when suggesting the correct equipment for my particular move and you could see she truly enjoys what she does. I will never go anywhere else. I've never had such a worry free experience.TATIANA C.
Customer did not leave a comment.Luis Amaury M.
Excellent customer service.HECTOR C.
Customer did not leave a comment.FELICITA E.
Very nice staff, especially the manager, but too many customers for one person.GABRIEL R.
Service agent Amanda Duque was very courteous, knowledgeable and pleasant to work with.BARBARA N.
Customer did not leave a comment.DIMAS R.
The customer in charge very professional and kind.ALEXIS O.
Customer did not leave a comment.Maria G. | First Impressions
BEWARE of the manager at this propety, a filthy corrupt woman named menissa who tampers with storage customer privileges, by locking them out of their units at her convenience to save herself extra work. She also illegally modifies their access without notice locking them in the property without a chance to get out. She makes their access SHORTER than the 5am to 10pm company hours, without motive, at any time. If you value your money and time, avoid this company altogether.Mauricio R. | Overall Experience
Very satisfied! Amanda was and is very professional and competent!George C.
Excelente Servicio. Excelentes vehÃculos. Personal super profesional.ALFONSO C.
Customer did not leave a comment.Leticia c. | Overall Experience
Customer did not leave a comment.JOSE D.
The experience was amazing and I would recommend to all my friends. The customer service was excellent and very helpful.RICARDO R.
Customer did not leave a comment.Adriel C.
Excellent costumer service. Thank you.VICENTE S.
General Manager at the location was very attentive and professional. We will return for all rental needs in the future. Thank you WilliamNatalie N.
Customer did not leave a comment.JOHN R.
GM Maritza and Amanda were super friendly and quick at their jobs and processed the rental effectively. I would recommend this location to all my family and friends!EDUARDO S.
Good serviceMiguel M.
Customer did not leave a comment.ANDRES B.
Amazing service , Menisa and her assistant mngr where incredible , not only I'm a client for life but I'll recommend them to all friends and business associates. Thank youJUAN C.
Customer did not leave a comment.DANIEL P.
Customer service need to be Improved at this location.ELLA B.
Customer did not leave a comment.Yarixa C.
Customer did not leave a comment.Vinesh S.
Customer did not leave a comment.MARIO M.
Customer did not leave a comment.MERCEDES H.
Customer did not leave a comment.Sergio Xavier C.
Customer did not leave a comment.RAFAEL C.
Customer did not leave a comment.RAFAEL S.
The bestYasmany C.
AC on the assigned truck was not working properly, this is the second time i get the same truck with that problem, the first time i reported the problem to the store manager but it seems that they did not took any actionBRIAN H.
Customer did not leave a comment.JIM R. | Overall Experience
Customer did not leave a comment.CARLOS P.
Thanks for the great serviceTeresa F. | Overall Experience
Customer did not leave a comment.Eddie M.
Customer did not leave a comment.Ania G. | First Impressions
Very friendly staff and management. They were very informative about the whole process. Easily the best experience I've had renting a truck from somewhere. Will definitely be back to this location for any future needs.DAVID D.
I had a very unpleasant experience with your new manager, a extremely aggressive woman, with customer service skills. I had worked with this facility for years, very convenient for me because it’s near my office. But since you have this new woman as manager, it’s nothing but problems with he. I need to infirm you that she changed my storage unit, without any authorization to my daughter name, she denied me a promotional service I received from one of the office girl, I went to the office to ask her the reason of all this. She screamed at me that U-Haul is loading money do to these promotions, 3 weeks after I received such promotion from the office, but not only that the woman told me to take my stuff somewhere else, that I will do her a favor I can go one and one. But my question is, I don’t understand how a Company like U-Haul can have a person working at his facility with this actitud and with no customer service skill impolite vulgar and completely abrasiveROSELYN V. | Overall Experience
Servicio muy bueno y rapido.Carlos M. | First Impressions
Estimados Señores de U-Hail, Con esta nota les quiero comunicar mi gran desagrado con la nueva administradora “gerente” a cargo de esta localidad Dolphine Center 10895 NW 21st St, Miami, FL 33172 .Esta mujer es agresiva mal educada sin respeto al cliente, no entiendo como una empresa como U-Haul puede tener una persona de tan mala educación a cargo de sus instilaciones. Esta mujer cambió el deposito “storage” a nombre de mi hijo y mi persona, a nombre de mi hija Fedra Florez sin ningún autorización previa, aparta de denegar me un depósito que la empleado Amanda me ofreció bajo una promoción, cuando alquilas un camión de mudanza, el primer mes de almacenaje es gratis. Esta mujer me faltó el respeto cuando yo le pregunté sobre estos 2 cosas, pidiendo me que mejor yo lleve mis cosas de ahí, que yo le hacía un favor en retirarme. Mi compañía ha rentado por años camiones de esta localidad, siempre habernos encontrado con gente profesional como el Sr Willy y las jóvenes que trabajan en esta oficina. No es mi deseo tener que trabajar con esta nueva gerente, ya que ella no es una persona con cual yo me siento a gusto en seguir trabajando, mi experiencia es muy decepcionante, en esta localidad Un cordial saludo Roselyn Verhelst de Arenasroselyn v. | Overall Experience
Customer did not leave a comment.VIRGINIA V.
Customer did not leave a comment.LARRY B.
I have been in so many U-Haul centers over the year, but this one was the best ever service, fast, quick, very professional. Kudos to Manager Menissa (sorry if I miss spelled the name).Sadri L.
Polite, friendly, and helpful staff.ROGAN M.
Very professional service thank youMiguel O.
Customer did not leave a comment.HUMBERTO V. | Overall Experience
Highly recommend! Place is always friendly Manager is very helpful Great place !OLGA M.
The Manager Menisa is the nicest person, always so helpful and great customer service, now, on the other hand Amanda D. Attended me twice, and both times had the worst attitude, unhelpful and texting and talking on the phone the whole time while she made us wait. Makes me not want to come back to this location just because of her. She needs customer service training.Yan V.
Have more vehicles of varying sizes readily available for customers.SEAN L.
AC DIDNT WORKBRIAN H.
Customer did not leave a comment.PEDRO M.
Customer did not leave a comment.Dennis M.
Otro empleado para que todo sea mas rÃ¡pido!JULIO S.
Have better signs to know where the trucks are located and if you say contactless, it means 100% contactless. We still had to go inside the store to collect the keys and to ask for directions on how to find the truck. Look up zipcars and their technology to make it 100% contactless.Mauro F.
Great and friendly staff. Process was easy and seamless.Luis P.
Amazing experience , great costumer service. I would recommend this location without a doubt.Alfredo G.
Customer did not leave a comment.RICARDO O.
Customer did not leave a comment.Asiel G. | Online Move In
Customer did not leave a comment.SALVADOR G.
Menissa the Store Manager at your Dolphin 787072 location is absolutely an asset to your organization. She is a shinning star and her customer service orientation includes but not limited to guide, recommend, suggest, ask probing questions to determine which was the best rental space solution to my needs. I am really happy that I selected this facility. Thanks Menissa, for sure I will recommend your place to my friends.Teresa F. | First Impressions
The staff's behavior was very nice; wait time less than 2 minutes and vehicle was as described.Mohammadhadi A.
Staff member was very helpful and friendly.JAMES V.
Customer did not leave a comment.PATRICK S.
Customer did not leave a comment.JOHANNES O.
Ms. MartÃnez was AWESOME. Thank you for your great service and being so kind.CARLOS M.
Good service and customer serviceFREDY G.
everyone at the 10895 NW 21st St, Miami, FL 33172 location should get a raiseMARK C.
Customer did not leave a comment.AIMARA V.
Customer did not leave a comment.nestor g. | Overall Experience
Customer did not leave a comment.ALEXANDER F.
Customer did not leave a comment.ENIO E.
I have been using U-haul for years now and never ever I felt so disappointed. The sales girl was rude and showing some kind of attitude. never ever UHAUL guys forced me to take insurance when i have my personal insurance. Also while returning she was adamant about how much gas i put back And worst she was not wearing mask. really sad that U-haul is not following standards set by CDC and putting customers at risk. I would have ignore everything but not wearing a mask is big No. It's SHAME!!!YOGESH A.
No me aclararon los tÃ©rminos de renta, yo fui a buscar un camiÃ³n de 29 el dÃa y me preguntaron cuanto tiempo durarÃa mi mudanza y yo les dije que posiblemente en 6 horas pero que lo traÃa antes del cierre 8pm, y ahora cÃ³mo dicen que me pases de la 6 horas(4Pm asegun estimado) me estÃ¡n cobrando 48 horas de renta, no me dijeron nada ni me explicaron para que era esa pregunta,yo no alquile ese camiÃ³n por hora fue por dÃa increÃble que eso sea asÃ, yo lo alquilÃ© como su publicidad ðŸ¥µ, no explican nada yo estaba pensando que se estaban preocupando por mi mudanza no por un tema de cobro jamÃ¡s me hablaron de eso, ademas mi reservaciÃ³n era en una sucursal y fui a otra porque el la original no tenÃan camiÃ³n y eso me atraso mi mudanza no puedo pagar el doble de lo que se estimÃ³ un principio, me estÃ¡n recargando el doble de lo que pague oficialmente y eso no es posibleFelix M.
The storage rep takes care of the facility in an excellent way. Very clean and support us in every situation during our exit and vacating the unit. Thanks very much,Juan Sebastian C. | Overall Experience
very professionalJean Carlos L.
Excellent customer service. ThanksRICHARD B.
Manager was really nice and attentive.Jose S.
Customer did not leave a comment.Luisa C.
Friendly and attentive manager. Convenient hours.JAIME T.
Melissa was very helpful and a pleasure to work with. Thank you.Antonio P.
Customer did not leave a comment.JAVIER R.
the service better than expected, the personnel when an extra mile to fulfil my needs, in and out fast and ease, Thanks againBruno M.
Customer did not leave a comment.Bismarck G.
Extra effort to fill my needsBruno M.
Customer did not leave a comment.LEMUEL M.
Keep up the good work!CRISTIAN C.
Willie it's the best person. We are very pleased to come to this Uhaul.JORGE N.
Customer did not leave a comment.Jorge A.
Customer did not leave a comment.Israel S.
Great location excellent customer serviceJOSE Z.
Yes I would recommend it to a friend , but the location it's very hard to find.ALICIA P.
Customer did not leave a comment.ARMANDO A.
Customer did not leave a comment.LESTER D.
Customer did not leave a comment.BRUNO M.
Customer did not leave a comment.QUENTIN W.
Customer did not leave a comment.JEANNETTE F.
Customer did not leave a comment.LORENZO A.
Customer did not leave a comment.GABRIEL S.
Customer did not leave a comment.JOSE B.
Rented several times from this location, and every time the service was friendly from the staff and manager.ULISES P.
Customer did not leave a comment.ROXANA C.
Customer did not leave a comment.LUIS Z.
The truck that I request was exactly what I neededJuan D.
Customer did not leave a comment.DANIEL C.
ExcelenteMaria celeste G.
Soon after getting on the truck it said "50 MILES TO EMPTY" Customers should get their gas tank "FULL" GAS GAUGES ARE NOT ACCURATE, YOU END UP FILLING MORE GAS THAN YOU NEEDED TO. UNFAIR, YOU SHOULD PAY FOR WHAT YOU USE. OTHER THAN THE ABOVE, WHICH REALLY UPSET ME, i LIKE THE STORE MANAGER WILLIE, HE IS VERY GOOD AND CAN REACH HIM DIRECTLY IF NEEDED.JUAN P.
The Staff was attentive and timely in service.Devon M.
Customer did not leave a comment.SARA F.
Customer did not leave a comment.RALPH W.
I called and called to try to explain my troubles and no one picked up the phone, no one helped me. Now I owe $400+ and all my belongs have been sold. I am dissatisfied with the customer service.katherine v. | Overall Experience
Customer did not leave a comment.Juan A. | Overall Experience
Customer did not leave a comment.dina i. | Overall Experience
Customer did not leave a comment.8 L elements l. | Overall Experience
Cleaning can be better both in the storage and specially in the truck rentals.ANAIS G. | Overall Experience
Willi, the GM provided excellent service.JOY T. | Overall Experience
Customer did not leave a comment.Craig W. | Overall Experience
Customer did not leave a comment.Mark S. | Overall Experience
The guy costume service was very nice, super helpful, thank youSolange B. | Overall Experience
Excelente trato ,todo limpio y muy amable,,se lo aconsejaría a demás clientes ,,,muchas graciasADOLFO P. | Overall Experience
Customer did not leave a comment.Wilmer Francisco G. | First Impressions
Uhaul is the most convenient place to storage every person's goods.Humberto V. | First Impressions
Willie the GM and Karla the storage manager both went the extra mile to take good care of my needs . Amazing crew !Kudos to U-haul Company of Miami for having the right personnel on deck .Marco T. | First Impressions
Customer did not leave a comment.Roger C. | Online Move In
The manager is an excellent person.Humberto V. | Overall Experience
Thanks, Willie for attending to us and hooking it up with those donated boxes I desperately needed.Chris B. | Overall Experience
Willie was very personable and with a high level of costumer service!! The same thing happened with the rest of the employees!! Thank you!!WILLIAMS H. | First Impressions
Customer did not leave a comment.Raulbel V. | First Impressions
Service very good thanks.Felix S. | First Impressions
Staff very friendly and helpful.Rajenrdra P. | Overall Experience
Customer did not leave a comment.Rajenrdra P. | First Impressions
Bathroom never had toilet paper or paper towelslaura r. | Overall Experience
Customer did not leave a comment.Julie C. | First Impressions
Customer did not leave a comment.fabricio r. | Overall Experience
Im happymauro o. | Overall Experience
EL MEJOR STORAGE QUE TUVE, LO RECOMIENDO 100%Anderson P. | Overall Experience
GreatAbhishek S. | First Impressions
Great facility, awesome staff, and Jean (the manager) is the best. Many times he went above and beyond to help us.CESAR G. | Overall Experience
Awesome personnel, attentive and knowledgeable. Location is super convenient.ARIEL N. | Overall Experience
It was excellentMohammad k. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!