Customer Reviews for U-Haul Moving & Storage of Denton

7,703 comentarios

164 N I35 E   Denton, TX 76205
(1/2 mile North of Teasley off Northbound access Road)

(940) 382-5352

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(940) 382-5352

164 N I35 E
Denton, TX 76205
(1/2 mile North of Teasley off Northbound access Road)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Driver side door couldn't fully close. Makiing it noisy with wind sound while driving

Anh L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff W. 
Clasificación:
4.0

Truck had bad tires .

Don M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad M. 
Clasificación:
5.0

Haul does to much automation You email receipts. I do not carry a computer or have access to email. I have to trust your billing If there is problem I have to call or deal with it on line which all sucks It would have nice to get something at drop off

FRANKIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Owen M. 
Clasificación:
5.0

Helped me out thanks guys!

CAROLINE B. 
Clasificación:
2.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Staff were excellent!

laraine M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie E. 
Clasificación:
1.0

I went to this location to drop off the vehicle via self check. I followed all of the rules and didn't block any entrances or exits or emergency lanes. One of the employees demanded that I move it or else he was going to charge me double. Terrible customer service.

Coy H. 
Clasificación:
5.0

Would use them again very friendly staff and grate costumer service,

AMBER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph A. 
Clasificación:
3.0

El cliente no dejó un comentario.

William O. 
Clasificación:
3.0

The truck had no brake light and the running lights barely worked

Erik F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keelan R. 
Clasificación:
5.0

No improvements needed. The people were friendly, informative and hard working. Even the people I didn't interact with working hard on cleaning up a truck that had been returned.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clint F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harrison D. 
Clasificación:
3.0

The truck was dirty and the tires were going flat. Other than that it was great.

James T. 
Clasificación:
4.0

Easy online reservation and check-in, equipement clean and quickly and professionally installed. Staff still in training on return of equipment, took about 30 minutes to get trailer unhooked and checked back in, but they were polite and apologetic. Overall, a very good experience and will rent from there again!

bret M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly M. 
Clasificación:
1.0

Over charged for a truck returned with the same gas level. Rip off

Adriana H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffani K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
5.0

Had a fast and easy pick up experience considering I had an early pick up time slot.

Kelly Y. 
Clasificación:
3.0

This location is not the problem. The issue was that I rented from another location. I was switched to this location, however, my resevation still showed for the old location. After going round and round with the owners of the facility who's English was very broken, and then the rude foreign lady on the phone, I figured it out that the address sent to me was wrong. It did cause me to leave an hour later than I had planned on a eight hour round trip.

Glenn H. 
Clasificación:
3.0

Truck had bad tires . Was driving 5000 miles to Kodiak Alaska . Had to change . They should have checked before renting to me .

Don M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin C. 
Clasificación:
5.0

Nothing everything was excellent

james U. 
Clasificación:
5.0

Fix your website. I had to call in to return it after hours. Put some automated tests up so you don't need to learn of an issue when customers are struggling.

Mike C. 
Clasificación:
5.0

Extraordinario servicio al cliente 

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

George B. 
Clasificación:
5.0

Nada

Horace S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl K. 
Clasificación:
4.0

The door on the back of the trailer is hard to pull down to close.

Freddie C. 
Clasificación:
5.0

The staff that I interacted with were helpful and friendly.

Doug C. 
Clasificación:
5.0

All staff members were professional patent and helpful great crew

Diana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHA S. 
Clasificación:
5.0

Thank you so much for helping me on my auto transport installation

Maxamed A. 
Clasificación:
5.0

Consistently good service. I've used this location for a few rentals and some propane fill ups. Had a good experience every time.

dirk B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beauclair Papix N. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
1.0

This was absolutely the worst experience ever. The staff ranged from abysmally rude to absolutely incompetent, I was harassed via phone constantly, they attempted to charge me double thinking I wouldn't notice, the vehicle itself had all sorts of issues. Due to this experience I will never be giving my business again. Absolutely fucking terrible experience. Also in addition I am disabled and nearly collapsed in the store, and instead of being helped I was ignored and even chastised.

axel I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara M. 
Clasificación:
4.0

Late notice that my preferred size and location was not available.

Amanda A. 
Clasificación:
5.0

Loved the trailer easy to load and unload. Thanks

Jan G. 
Clasificación:
3.0

The line of returned trucks almost extended to the highway feeder.

Chelsea C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shauna M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb T. 
Clasificación:
4.0

Truck had mud all underneath it. For do.e reason there wa painters tape on the windows. And the check traction control fault light came on.

Harry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward T. 
Clasificación:
5.0

Explain a little better about how parking brake works and the gas cap location. Otherwise process was smooth, efficient and pretty seamless.

denni W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanon P. 
Clasificación:
5.0

Everyone was very polite and accommodating. Truck was very clean. Quick service. Depositing the truck after the move is very simple.

Brian H. 
Clasificación:
5.0

The pickup in Denton went very smoothly. The drop off in Indianapolis, however, was not a pleasant experience. A man, who appeared to be the owner/manager, was unable to lift the trailer off the ball by himself. He called his wife out to help and when she opened the back of the trailer and saw the pile of blankets she began to berate me for not having them folded. She said it was not her job to fold them and they would not take the trailer off the ball until I folded them for her that she didn't have time for that. Then she and her husband walked away. It took all of about 5 minutes for me to fold the blankets but they didn't return for 15 minutes. They still couldn't get the trailer off the ball so she told her husband to get the forklift. He disappeared for another 15 minutes and then I saw him helping another customer hook up a trailer. He finally came back with the forklift and got the trailer off the ball. Then it took him another 10 minutes to figure out how to give me a receipt from his phone. All in all the drop off took nearly and hour and the couple who run this location were incompetent, rude, and never bothered to say even an insincere thank you. I would never do any business with this location again.

Stephen R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Penny V. 
Clasificación:
5.0

Great quick service

Dale H. 
Clasificación:
1.0

Maybe actually have my reserved uhaul at the location you say it's going to be at. I wasted an hour trying to figure it out and had to go to another location to get it sorted out.

Brayden B. 
Clasificación:
5.0

Thank you for the great service.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

alexia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa J. 
Clasificación:
5.0

Easy pickup and return. Great experience!!

Luther B. 
Clasificación:
3.0

Keep on smiling 🙂 U-Haul is always on your side that's what friends are for

Helen G. 
Clasificación:
5.0

Outstanding staff! They are extremely helpful and appreciate their professionalism.

Torrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerod E. 
Clasificación:
4.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brody P. 
Clasificación:
5.0

great

Steven C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALMA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

The truck i was given was old and the passenger side mirror would not move so I could not see out of it when I drove. I called to talk to a manager but no one called me back

TEMEKA B. 
Clasificación:
5.0

Quickest, and most painless drop off I've ever had.

Michael H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGELA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
4.0

Great job@

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry S. 
Clasificación:
4.0

We all have room to improve. The CSR was very helpful and knowledgeable.

Betsey b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH G.  |  First Impressions 
Clasificación:
4.0

I moved out on the 23rd and was paid up to the 9th of next month, would have appreciated remainder to be prorated and some $ returned. Otherwise, staff always friendly and helpful, good experience.

TERESA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodie F.  |  Overall Experience 
Clasificación:
5.0

Facilities seem great, sales staff were very helpful. I think it would be better for the customers if the hours were extended. A lot of people work later hours & this would be very helpful for them, especially in a College town.

Deborah W.  |  First Impressions 
Clasificación:
2.0

Need a second elevator big problem with the waiting. Took hours to do what should have taken 1 hour at max

Cynthia H.  |  Online Move In 
Clasificación:
5.0

Jaybird was super helpful and got me taken care of fast

Jay T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

delia a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elidarma R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail J.  |  Overall Experience 
Clasificación:
5.0

Really amazing service! Everyone was super helpful and I was really impressed!

Jacey S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cruz T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Derwin H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Martin F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayna W.  |  Overall Experience 
Clasificación:
5.0

I have been a long term client and have used UHaul for other services besides storage. I can't think of a better place to work with!

DENE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH F.  |  First Impressions 
Clasificación:
5.0

THANK YOU U-HAUL. I had over $15,000.00 worth of tools and personal items stolen from a storage unit I had rented from a different company. Everything at U-Haul is secure and I feel very confident that my units will be safe. And U-Haul is actually about 1/2 the cost of the previous company.

Michael W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

bliss d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannette A.  |  First Impressions 
Clasificación:
5.0

They were wonderful. They helped w my Uboxes. Always been very nice and pleasant for two yrs.

Wendy P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayna W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRIS C.  |  Overall Experience 
Clasificación:
5.0

Used them for almost two years and never had a problem. Building could have been cooler at move out but it wasn't unbearable.

Wendy P.  |  Overall Experience 
Clasificación:
5.0

This was the best experience I've ever had. Way to go Denton Exceptional Customer Service.

Shatara M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
5.0

great customer service

MICHELLE R.  |  Overall Experience 
Clasificación:
5.0

N/a

ANNA M.  |  First Impressions 
Clasificación:
2.0

You known the young man told me my bill was over a thousand dollars and did not check my payments l already made and he should have l am retired l have to wake for money once a month.lf l hadn't told him about the other he was going charge me over a thousand dollar.But everything was ok.

THOMAS H.  |  First Impressions 
Clasificación:
5.0

johnathan was great good customer service just met him but he acted like i knew him for a long time

Devon G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shafeqah R.  |  Overall Experience 
Clasificación:
5.0

Everyone I have come in contact with from Houston to Denton has been awesome. I will definitely use Uhaul in the future.

KIMBERLY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H.  |  Overall Experience 
Clasificación:
1.0

The YouTube video didn't help with gaining access to the storage building because it did not explain I would need to enter the code twice. I had to enter the main building to ask for help. I paid online so I wouldn't need to go inside due to COVID precautions because no employee was wearing a mask. When I got to my storage unit. The sliding part of the lock was extremely hard to move. I called for help but by the time the employee made it to me. I had used my cellphone to get the lock to slide over to open the unit. Well, the employee that did show up acted like he was annoyed with helping me. He asked, if I paid my 1st months rent. I told him that I wouldn't have gotten access if I hadn't. I let him know it was difficult to open but I got it open but the lock was not inside like previously stated while signing up online. I asked the employee would he bring it to me. He said," I could come to the office when I was ready because he had customers and he was busy." I did not appreciate that comment because I am a paying customer too and I explained to him I had already been in the office for help with access with door and I didn't want to go back to the office for something that should have already have been placed inside my unit. Later on my sister needed to get a few more boxes. The young lady on the register did not know how to ring her up. She was asked 8 time what size boxes she had. My sister let the employees know that customers was poor here. The employee that was annoyed the first time we needed help stated, "I'm not sure why you feel that way because I've only dealt with yall one time." My sister explained his comments were not needed. I rate this experience as poor because no employee should tell a customer I'm busy helping other customers and what you need does not matter. I am a customer as well and have used uhaul for over 10 years. Also, staff members that aren't fully trained should not be in Customer Service as this is the face of the company and when they lack knowledge or lack customer service skills this is a poor experience for your customers. No employee was apologized when we expressed we were not happy with the Customer Service.

Breeanna B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Danea A.  |  Overall Experience 
Clasificación:
5.0

The first unit I reserved ended up being too small for my stuff, so I needed the next size up. The staff helped me right away and got the bigger unit for me

Megan C.  |  First Impressions 
Clasificación:
5.0

Amazing customer service very helpful

Paula A.  |  First Impressions 
Clasificación:
5.0

Everything was very last my minute for us. So kudos to all who helped make the experience great

Chris B.  |  First Impressions 
Clasificación:
1.0

The storage unit area was infested with roaches at night, and the staff was rude and disinterested. My favorite was a young guy with curly hair who had no training or pride in his work. He couldn't print a receipt, and after having me wait for at least ten minutes while he did who knows what on his pc, he started to browse on his phone while I'm standing there. These issues are the managements fault. They are obviously bad at their jobs since they hire people like that. Never again!

Arcadio P.  |  Overall Experience 
Clasificación:
5.0

very good customer service. I was a little late returning they didn't charge me and didn't have a altitude I definitely recommend This uhaul

MICHELLE R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alice L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laori W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie w.  |  Overall Experience 
Clasificación:
5.0

Efficient and courteous. They helped me so much

Danea A.  |  First Impressions 
Clasificación:
3.0

The only problem i had was when I first moved my things in there were visible roaches crawling near the units. When I retrieved my things I noticed dead ones while walking towards my unit so hopefully they were under control and I didn't bring any with me to my new place.

Tiffany T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William R.  |  Overall Experience 
Clasificación:
4.0

I hall is fine with me, truck rental and storage,made my problem easier

LaBarbara F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CEDRIC C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

EVERLENA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni W.  |  Overall Experience 
Clasificación:
5.0

no other coments

JOANN L.  |  Overall Experience 
Clasificación:
4.0

Getting in contact via phone is very difficult and can not get a direct answer from the call center on things specific to this location.

Matthew H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY B.  |  Overall Experience 
Clasificación:
5.0

Great service!

kaitlyn A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL R.  |  Overall Experience 
Clasificación:
5.0

Really helpful.

Robert E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKIE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW J.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff always going above and beyond.

Hollin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  Overall Experience 
Clasificación:
4.0

The staff here was beyond helpful with my needs during a very stressful move. Five stars! The facility could use some maintenance-the available dollies were unusable and there was not an available trash can near the entrance.

Andrew C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Payton B.  |  Overall Experience 
Clasificación:
5.0

Both locations (Round Rock and Denton) we great. The truck was ready and the staff at both locations were so great

MICHAEL W.  |  First Impressions 
Clasificación:
3.0

There were roaches crawling on the floors.

Tiffany T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Narda H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamisha M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jared B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shatara M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander B.  |  Overall Experience 
Clasificación:
5.0

Your staff is awesome! After driving 20 hours straight, we we exhausted and your staff were so kind, patient and polite. Not only with us, but I watched their interaction with everyone of all ages. I am retiring from as a customer service supervisor and I would hire every one in a heartbeat.

Thomas M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan R.  |  Online Move In 
Clasificación:
5.0

best place to store your things and safe place to store your things

JOANN L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel J.  |  Overall Experience 
Clasificación:
5.0

The staff is very friendly and helpful, I feel safe being there to move things in. Great Location!!😊

Tracy R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S.  |  Overall Experience 
Clasificación:
5.0

The uhaul company I rented from rented me a uhaul with no oil it but my drop off facility was amazing and very friendly and attentive

Latessia A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKA S.  |  First Impressions 
Clasificación:
5.0

The staff is as very friendly and helpful! I felt all of my things in storage were well protected!

MARK LOUIS M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Leshia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura U.  |  Overall Experience 
Clasificación:
5.0

I had left something behind in front of the storage unite. The staff held on to it and I was able to pick it up the next day. I appreciate that they did not throw it away.

nicole b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek E.  |  Overall Experience 
Clasificación:
3.0

I moved out on 1-22-2021 and went to front desk to check out and remove my card. The agent assured me it was removed. 3 days later, they debited my card. Now I wait up to 5 days to get the credit. Not good business.

PENNY A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tyrone k.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Misti U.  |  Overall Experience 
Clasificación:
4.0

Elevator was broken and I was not able to finish unloading my truck

jonathan b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James B.  |  First Impressions 
Clasificación:
5.0

Rob Welch runs a great facility.

THOMAS A.  |  Overall Experience 
Clasificación:
4.0

Very helpful worked with my needs gave me some deals!! I would love to work for this guy!

ERICA R.  |  First Impressions 
Clasificación:
4.0

It was not clear in the email instructions that I had to "check in" first by entering the code on the keypad to the right of the sliding door before using other keypads for entry. That caused confusion and I had to ask the desk personnel for clarification.

KEVIN G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS A.  |  First Impressions 
Clasificación:
4.0

My entrance code has not worked yet. It was finally deleted yesterday and I was given an access card to enter

Anna W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Trey G.  |  First Impressions 
Clasificación:
5.0

very courteous and helpful.

Barbara M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Caton O.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff and helpful.

Madeleine J.  |  First Impressions 
Clasificación:
2.0

The staff is great except for the manager who is an idiot. I rented a trailer and a truck from Uhaul within a month, which got me 2 months of storage for free. When I moved my things into a storage unit, they told me (the staff) to talk to the manager when my second month came up and he would work with me. That it actually was for 2 separate units, but that he would work with me. When I asked him (Rob, I'm talking about you) about the 2nd month he told me I could have it if I moved everything into a different unit (like right beside the one I was in!!) I was shocked!! This makes no sense and he corrected me and said it does! Ok So....I was to move my stuff to the unit beside my unit??? He obviously doesn't understand what customer service means. He told me he didn't have a button for that. Really...??? I moved everything out within the next two days and will not use Uhaul again. I know that doesn't mean a thing to your bottom dollar, but it sure will be a story I share with anyone who asks about using Uhaul.

Kim H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DiAnre L.  |  Overall Experience 
Clasificación:
5.0

Loading and unloading furniture could be made easier if there was less rise or more ramps available. Also we had to wait about 20 minutes till there was a place to park to unload.Both of these could be areas for improvement. Overall we enjoyed our experience. ¡Gracias!

Tracey B.  |  Overall Experience 
Clasificación:
4.0

Not as convenient to load / unload as some locations due to lack of a ground floor “park next to” doors and the Slowness of the elevator.

Keith B.  |  Overall Experience 
Clasificación:
4.0

Uhaul provided a great customer experience. The unit was clean and climate controlled, and cost a fair price for the quality of space provided. However, I would prefer that they added more customer service representatives to their team, because I was often on hold for 15 minutes or more whenever I called.

Evan R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Madalyn H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn M.  |  Overall Experience 
Clasificación:
5.0

U-Haul seems to know what people need when it's time to move and provide everything to make the process as easy as possible. " Thank-you U-Haul. Don Zeman

Don Z.  |  Overall Experience 
Clasificación:
1.0

The staff was extremely rude and unhelpful. Would not recommend

Collin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomarro W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKIE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John D.  |  Overall Experience 
Clasificación:
5.0

The facility was well run, clean, and the setup made it easy to move my things in and out. Angela helped me get things setup and helped me get my account setup and personally showed me to my unit location. I could't have asked for a better experience.

Grant G.  |  Overall Experience 
Clasificación:
5.0

2nd time. We'll keep using your facilities. Thx for being helpful and requiring and wearing masks too!

Vicki S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey B.  |  First Impressions 
Clasificación:
1.0

I've always enjoyed doing business with U-Uhaul yet this facility I experienced theft. When I moved out, I noticed a lot of my brand new items which I placed in my storage unit were taken out. I do hope that they watch the camera vedios and discover the culprit and that I will receive full reimbursement for my items that were stolen. I'm a senior living on limited income.

Paula C.  |  Overall Experience 
Clasificación:
5.0

I came in and Angela Deaver quickly helped me get my truck reserved and thoroughly showed me which storage unit would work for me. We got everything squared away and she showed me exactly where my unit was located and how the check in process worked. It was an excellent experience and that's why I'll be using Uhaul from now on.

Grant G.  |  First Impressions 
Clasificación:
4.0

Excellent facility and staff. Four star rating instead of five just because access is less efficient than gated storage unit we moved from in another city. Being able to drive through a gate, then park close to your unit, and load through whatever door to the facility is closest to your unit is more efficient from my experience than a single door access location like this one. Elevator is large and this arrangement will work fine for periodic visits. Just took a little longer for initial "fill" and will take a little more time when we need to empty it.

Keith B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C.  |  First Impressions 
Clasificación:
5.0

Fantastic, friendly professional staff. Maintained a great facility, rental trucks used were top notch, all staff wonderful. Years using storage services, store and truck rentals....all good service. Thank you to all the staff during all the years.

DEBORAH C.  |  Overall Experience 
Clasificación:
5.0

No issues. friendly helpful staff for storage, truck rental and install a trailer hitch on my van. Good job

Scott K.  |  Overall Experience 
Clasificación:
3.0

Storage unit was too expensive.

Kim C.  |  Overall Experience 
Clasificación:
1.0

Ok so your facilities are plenty nice with reasonable prices but here's the problem.... we're in the middle of a pandemic and your staff did not wear masks or gloves. They also did not keep 6 feet apart from each other or the customers. Also, there were other people moving in at the same time as us welcome were literally smoking in the elevator. If I get sick in the next 14 days I'll know exactly where I caught it. It's insane they your company isn't taking COVID-19 seriously.

David M.  |  First Impressions 
Clasificación:
5.0

Loved walking into the place first thing in the morning, the smell of the sanitizer made me feel better about moving in and out of the facility during the pandemic.

Lisa M.  |  Overall Experience 
Clasificación:
5.0

Will definitely use again.

Terrence K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole b.  |  First Impressions 
Clasificación:
4.0

I was a little confused about access the unit, but the staff assisted. The rental process was very easy and the unit itself was set up and ready to go.

Susan D.  |  Online Move In 
Clasificación:
5.0

Appreciated the fact that without hesitation, we were walked to the unit TWICE!

Clint H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy Y.  |  Overall Experience 
Clasificación:
4.0

the locking slide on my storage unit is very difficult to open and to close. If it were not for this issue I would have given an Excellent-5 star rating.

John D.  |  First Impressions 
Clasificación:
5.0

My daughter used this facility to store items in the past and the staff was just as professional and helpful now (during an uncertain national health crisis) as back then. Thank you for instilling excellent business ethics within your employees.

Eleonor J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnesha V.  |  First Impressions 
Clasificación:
5.0

Tha facilities where well maintained and secure. I highly recommend this facility for all your moving and storage needs. Two thumbs up!

Alan K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

troy j.  |  First Impressions 
Clasificación:
5.0

Thank y'all!!!😁

Tara C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry L.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service..

Terrence K.  |  First Impressions 
Clasificación:
4.0

good job

JAMES J.  |  First Impressions 
Clasificación:
5.0

Excellent fast service as usual.

ALEX C.  |  First Impressions 
Clasificación:
5.0

Everyone is always so friendly at this location!

Laura D.  |  Overall Experience 
Clasificación:
5.0

Quick and easy to get.

Jonathan R.  |  First Impressions 
Clasificación:
5.0

I’ve never had any issues and the staff was very helpful.

Skylar S.  |  Overall Experience 
Clasificación:
5.0

The facility is well maintained and well run with a staff that is always ready to answer questions and to help.

Thomas A.  |  First Impressions 
Clasificación:
5.0

Truly couldn’t have been nicer

Wendy P.  |  First Impressions 
Clasificación:
5.0

Useful

Katherine I.  |  Overall Experience 
Clasificación:
3.0

Our key card to the storage never worked. Eventually we were given a pin code and had free access to our belongings. We only used the storage for 1 month.

Leona D.  |  Overall Experience 
Clasificación:
5.0

Very nice and professional.

Sam A.  |  First Impressions 
Clasificación:
5.0

Wonderful experience as my first time ever renting a storage unit for any period of time and I had to do it on last minute due to a sudden move out. Easy to reserve& convenient hours of accessibility

Ashley W.  |  Overall Experience 
Clasificación:
5.0

Everything went great! Thanks!

Stacy G.  |  First Impressions 
Clasificación:
5.0

The staff was very knowledgeable and helpful and went above and beyond too make my move great Thanks uhaul of denton.

Joseph C.  |  Overall Experience 
Clasificación:
4.0

Great storage, I'll use them again. My only complaint is they don't let you rent for less then a month at a time. So I had to pay for a full month, for my 10-days over, because they don't pro-rate.

HENRY S.  |  Overall Experience 
Clasificación:
4.0

Would recommend

BRIAN M.  |  Overall Experience 
Clasificación:
5.0

Great Service

Magaly V.  |  First Impressions 
Clasificación:
4.0

Need to make sure when someone says they want their payment auto drafted that it's actually auto drafted. ESP when the first payment was cash and the card was on file for auto draft.

Jami M.  |  Overall Experience 
Clasificación:
5.0

Can’t complain. Everything was great.

Kalea C.  |  Overall Experience 
Clasificación:
5.0

The move out was simple and easy.

Venson H.  |  Overall Experience 
Clasificación:
4.0

My only frustration is that I rented a Climate Controller Storage Space for Two Months and then rented a moving truck, but I was not eligible for a refund on one of my months of rent for storage.

Ethan B.  |  Overall Experience 
Clasificación:
5.0

Very helpful and informative. Glad I switched to Uhaul

Brittany M.  |  Overall Experience 
Clasificación:
5.0

Great great greaaat service. Friendly and helpful staff, helped me get everything I needed setup and was out of there in a U-Haul in under 30 minutes. 10/10 recommended this location.

Justin D.  |  First Impressions 
Clasificación:
1.0

I was singled out because of my religion and accused of doing something with no proof and though I escalated to corporate nothing was done. My last time at a uhaul.

Andrew s.  |  Overall Experience 
Clasificación:
5.0

First time ever needing a storage unit. Staff was helpful and the moving in/out process way easier than I expected.

Colin W.  |  Overall Experience 
Clasificación:
5.0

This facility was always clean and the climate controlled areas were free of bugs and dust.

TOBY S.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful an very polite. The manager of the store was wonderfu & really helped me out. I rented a truck from them moving in an also moving out, it too was a great experieCe as well.

Carla R.  |  Overall Experience 
Clasificación:
5.0

I have experience with 3 other storage facilities and this is by far the cleanest and most professionally run. ¡Gracias!

JANA T.  |  Overall Experience 
Clasificación:
5.0

Storage Units are clean and secure. There are free amenities like carts, bathroom, water fountain, and elevator for convenience. The staff are amazing. They will bend over backwards to help you.

william k o.  |  First Impressions 
Clasificación:
5.0

U-Haul met my needs for moving and storage.

Marilyn M.  |  Overall Experience 
Clasificación:
5.0

The- staff was pleasant and efficient,

PAUL T.  |  Overall Experience 
Clasificación:
5.0

the staff here was nothing but nice and helpful. The only issue i have is that there is some creepy dude who sits outside the door and smokes cigs. very creepy.

Shelby R.  |  Overall Experience 
Clasificación:
5.0

Well maintained facility.

Sean S.  |  Overall Experience 
Clasificación:
5.0

The facility was always so clean, I felt confident in having my belongings stored there,

rhonda r.  |  Overall Experience 
Clasificación:
3.0

U-Haul Storage was fine the only problem I had was I moved out mid-month and I didn't get prorated or anything like that don't need to change that or I will never use you all again

Ethan S.  |  Overall Experience 
Clasificación:
5.0

I used the self storage facility for over 10 years never had an issue or problem with the staff or the facility. Just wish they had a self storage facility near my current location

GILBERT R.  |  Overall Experience 
Clasificación:
4.0

1 thing leaves a bad taste. I just pd the storage pymt and should be getting 25 day rebate or credit for the days I didn't use the space. I'm a 4 yr customer and deserve better than sorry and no!

JOHN V.  |  Overall Experience 
Clasificación:
5.0

The 30-day free storage that was provided with our truck rental was incredibly helpful to us. We'll be back!

David L E.  |  Overall Experience 
Clasificación:
4.0

none

denise j.  |  Overall Experience 
Clasificación:
5.0

Your facility was clean and easily accessible.

dennis l.  |  Overall Experience 
Clasificación:
5.0

Angela and mateo were.really big helps when moving out due to the elevator wasn't working for the 2nd that day,n went out of there way to help my mom n me but Chad wasn't nice to mateo bout it

Lauren B.  |  Overall Experience 
Clasificación:
5.0

Gracias

Daniel S.  |  Overall Experience 
Clasificación:
4.0

We found the expense too high.

Lynn G.  |  Overall Experience 
Clasificación:
5.0

Felt really comfortable with leaving all my items here! Friendly staff and a secure location!

Jacob A.  |  Overall Experience 
Clasificación:
3.0

The storage unit could stay open longer, even all night, especially, for those who work.

Carolyn H.  |  Overall Experience 
Clasificación:
5.0

Everyone was always helpful and courteous!

TERESA M.  |  Overall Experience 
Clasificación:
5.0

Both the gentlemen that were working when I arrived in Denton to unload and return the truck were extremely helpful and very professional. After a long , stressful drive they made me feel at ease.

Temple S. | Reservación
Clasificación:
4.0

Facility appeared very clean with no sign of bugs.

Sandra M.  |  Overall Experience 
Clasificación:
5.0

Great

Lisa J. | Reservación
Clasificación:
2.0

Entry is complicated and never worked without assistance from the office. No garbage cans or dumpsters. And the fact that I had to pay a full month's rent when I checked out on the 5th.

Angela L.  |  Overall Experience 
Clasificación:
5.0

Very satisfied

Heath H. | Reservación
Clasificación:
5.0

Best experience

Shawna M. | Reservación
Clasificación:
5.0

Very nice

Mahendra G.  |  Overall Experience 
Clasificación:
5.0

Great!

Andrew L.  |  Overall Experience 
Clasificación:
5.0

Overall the storage facility was well clean and easy to access. If in need of storing my belongings I will definitely be back to rent a unit again.

DOMINIQUE D.  |  Overall Experience 
Clasificación:
5.0

My items were stored for 10 months. Looked as good when we took them out as when we put them in.

Carol J R.  |  Overall Experience 
Clasificación:
4.0

N

John T.  |  Overall Experience 
Clasificación:
1.0

Overall disappointed in the service after over 10 years as a customer

MARK H.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that no one explained to me how I was supposed to us my card to get into the facility. The first time I tried was late at night and there was no one around to help me.

Lilia A.  |  Overall Experience 
Clasificación:
5.0

Had a great experience! Would highly recommend storing your belongings or rent one of their vehicles.

Cheryl H.  |  Overall Experience 
Clasificación:
5.0

Clean. The carts for transporting goods to you unit were very helpful.

ELIZABETH S.  |  Overall Experience 
Clasificación:
5.0

Great facility. Helpful employees.

Elizabeth F.  |  Overall Experience 
Clasificación:
5.0

This was a great place to keep my stuff while I was in between apartments for the summer!

Cambria S.  |  Overall Experience 
Clasificación:
4.0

Admistration of my account via the website was clumsy. The usabiltiy of the site was not intuitive and the function to set up auto payment didn't work.

Valerian E.  |  Overall Experience 
Clasificación:
5.0

Best storage experience I've ever had! Darrin was awesome during the move in. My unit was clean, dry and more secure than any place I've rented before. This location is extremely well managed.Thanks

Dennis G.  |  Overall Experience 
Clasificación:
1.0

Impossible to access payments online each month. People on the office rude & do not care about their clients. I got in shock a company like U-Haul treat clients on this way after the got it, not care.

machuky R.  |  Overall Experience 
Clasificación:
4.0

I'm so glad that I did not lose my things. I struggled with finances and were given the opportunity to save my things. I was so Blessed.

Denise G.  |  Overall Experience 
Clasificación:
3.0

My average rating is because my access card rarely worked as it was intended. It became a hassle to visit the storage. Other than that, my experience was highly positive.

Theresa L.  |  Overall Experience 
Clasificación:
3.0

The only issue, if you could call it that, is that it takes at least 10 minutes of Bitter Sweet Symphony to actually speak to someone. Every time.

Chelcie F.  |  Overall Experience 
Clasificación:
5.0

N/a

JORDAN W.  |  Overall Experience 
Clasificación:
5.0

Nice place. Would use again.

Greg S.  |  Overall Experience 
Clasificación:
5.0

Highly recommended.

WILL S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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