Customer Reviews for U-Haul Moving & Storage of Delta

Rating:

5.0

I use this U-haul location whenever I need trucks and trailers, and they have always been on time, well organized and helpful.

Rating:

5.0

Very friendly and helpful

Rating:

2.0

There was garbage in the cab of the truck. 4 empty bottles of water and chocolate bar wrappers. The box of the truck was dirty? As well as I was left to go find the truck in the yard by myself!

Rating:

4.0

Checkin is a little painful. Can't imagine if I'd hit a line up. When you've already asked for all the info online, users shouldn't have to redo the process, pay, etc. The item should be ready for instand pickup.

Rating:

1.0

the system was slow, the contactless pickup didn’t work, it was way too busy for one person to be working. what should have been a less than 10 minute process was 45 minutes, causing my moving helpers to have to wait.

Rating:

2.0

So first of all I booked a truck and it was a SCAM idk why u guys have scam location on your app. But anyways ai picked the truck from other lovation after the working hour it was after hour pickup and it was so so confusing I really did not liked that to find key it was so so confusing and using your app is so stressful I didn’t liked that. Also I had problem in finding the keys. And all this wasted my 3 hours. Because of you Guys yesterday I was about to be homeless because my new owner didn’t allowed me to enter because I was 3 hours late and that was so stress it was totally a bad experience.

Rating:

5.0

Good to go!

Rating:

1.0

They messed up my reservation amd I had to drive 80km out of the way

Rating:

3.0

The gas in the tank was written down wrong, although she did say the correct amount. Nobody checked the truck over with us and we were asked about it when we returned… not my job to organize that. When my son showed a picture of the gas level and mileage when we started out, the person on when we returned seemed not to believe us. She asked to see the time and date and he showed her. I was never sure she did believe us. I will be phoning to understand if they charged us $49.00 for the gas, but we had filled it slightly over the amount shown in the picture when we picked it up.

Rating:

5.0

I wish there was 24 hour access.

Rating:

4.0

Very disappointed that the 6’ trailer with a ramp is not 6 feet wide (the ramp) to enable a Kubota RTV that is 5 feet wide to be able to make it up the ramp onto the trailer.

Rating:

5.0

Truck was new clean and ran beautifully that staff in delta were amazing they are definitely keepers

Rating:

5.0

Namitha was so helpful.

Rating:

5.0

Prabhroop, the girl who looked after me, was fantastic. She was efficient, courteous and diligent. Loved the service here. Thank you.

Rating:

1.0

I went into the office and inquired about a unit. I was told there was only an RV spot. I drove 10 mins away, checked online and there were 2. Called and was told to book it online. Did that, drove back and was told they had become available after I walked out. It wasted my time, my gas, and stressed me out more. Is this your normal practice of business?

Rating:

3.0

The Nordel Crt location was fine, however, our experience started earlier somewhere else. I had asked for a pick up location in Langley. We were sent to Port Moody. Port Moody did not have the trailer, apparently, because the system did not log that the returning customer was in Trail, BC - no where near Port Moody. We then had to drive to Delta who, luckily, had a trailer. This system error caused us a 2 hour delay and we were driving to Kelowna that same day. So, this was an unnecessarily long day.

Rating:

5.0

Everything was really good truck works so good

Rating:

5.0

Please improve the return process after hours so it is clear where I can leave a trailer simply. Also, offer payments with pre-paid Mastercard

Rating:

5.0

Outside of vehicle was abit dirty. The sliding back door was hard to open and close.

Rating:

2.0

A little more help with the self check in procedures would be nice. Took me over 2 hours and several calls and chat sessions. Not very pleased.

Rating:

5.0

Great service and good value for our money. Thank you.

Rating:

5.0

The manager of this location has. Be awesome to deal with thanks Christine

Rating:

5.0

I’ve been using U-Haul for a great many years now, not just for storage but for vehicles as well. I would highly recommend this location. They are friendly, helpful, respectful and very professional!!

Rating:

5.0

Customer service is best and fast

Rating:

5.0

Nothing, would recommend the place is so amzing

Rating:

5.0

Staff here were super nice and very helpful, so hard working, very impressive as they were dealing with three other customers at the same time. Trailer I rented was clean, and worked great. I even checked the tire pressure before my move, spot on. Well done.

Rating:

1.0

They were discriminative towards me while I just tried to get my truck ready and get going. The staff told their manager that I was angry and I was literary scared they will call the police on me while they're the one who annoyed me with their service in the first place and the customer! I definitely would not recommend these guys. They are troublemaker! It was not a pick up in and out process, it was something else!!

Rating:

5.0

Excellent service ,staff was great

Rating:

5.0

I’ve been renting from this location for years. Great service!

Rating:

2.0

Left front wheel bearing squealing Low tire pressure No pre inspection verification

Rating:

5.0

In general good experience coz of the girl at the front desk but company tried its best to ruin it for us. We reserved uhaul a day before and when we went to receive it, we were informed it’s canceled, and actually was given to someone else prolly someone gave it to their known. We received no email nothing , just saw thw status canceled when we went there. Thanks to the girl at the front, super nice, accommodating, compensated us. Hopefully if you get her as helper, good otherwise they will call you and ask you to go to far location if you want it!

Rating:

1.0

Overcharged me for fuel by a lot!

Rating:

1.0

I chose the location for the "free month" of storage after a one-way rental from Victoria to Vancouver. I paid for both months and was told that it wasn't offered at this location .... after a long day of moving

Rating:

5.0

very efficient, no waiting, u-haul person was very competent and friendly. rental went very smoothly. thanks

Rating:

2.0

I had originally booked at a different location in Delta but the next day i was told there was nothing available besides a U-Haul in Vancouver. So I changed all my plans to pick it up in Vancouver this morning only to find out AFTER my check-in time (since it wouldn’t let me) that the U-Haul I had reserved is not available. I was then sent back to Delta to pick up a larger truck than needed. Overall, customer service and communication from the company were poor. If the company knew the night before that the truck I had in Vancouver was not ready, why not co tact me then or early morning so I can alter my plans instead of delaying the entire day. I will not recommend U-Haul to anyone.

Rating:

5.0

I found the process to be pretty straightforward and well organized. Booking online went very smooth. The vehicle is, however, somewhat touch shape, clean but in tough shape nonetheless, in the cab anyway. Radio didn't work, sunshade loose, seats kindoff rough. That said, I'd do it all over again as moving is moving and just getting the job done is a relief. Overall, good job U-Haul. DW

Rating:

5.0

over all I was in and out hooked to the trailer in 20 minutes. very well organized!!!

Rating:

5.0

The truck brakes failed as I was going downhill and almost caused and accident on Highway 17. I was able to use the emergency brake to get slowed down in time.

Rating:

1.0

Terrible experience. The staff was not helpful and the manager was rude. They did not want to accept the trailer for drop off citing they a had no room, which was not true as there was a lot of room to drop it off. We were charged a $275 drop off fee that we were not informed about nor did we sign off on it. This was half the cost of the rent, so if we knew we wouldn't have dropped it off here. I would never use this location and have already asked for the regional manager to follow up regarding the charges.

Rating:

5.0

So far I've always had great service every time I've been there. Always left stress-free.

Rating:

5.0

The location is clean. Trucks are clean. Staff are courteous and helpful. Easy recommendation. Thank you!

Rating:

5.0

The staff were very friendly and accommodating! They extended my rental hour to 24 hours with no extra charge! Thank you!

Rating:

4.0

The vehicle description could be better, if I ordered the larger unit I wouldn't have had to use so much KM with multiple trips, I'm sure it says that somewhere but I wasn't here to read. The customer service was helpful, in-store was fantastic I can't say anything bad about them; the online and phone were helpful, but the online website as well as the app was so stressful to use by the end of my day. I wouldn't like to do that again.

Rating:

5.0

I have little feedback on this location from my husband.

Rating:

3.0

The windows were filthy on the inside. Also the air conditioning, defrost, air vents didn’t work. I was given the vehicle with a 1/4 of a tank of gas, which I had to fill. So no the vehicle wasn’t ready for dispatch. Not impressed.

Rating:

4.0

The location and the staff are fine. The problem is in your website and mobile check-in process. Whomever designed that process needs to throw it out and do it again. I have an account with U-Haul, and so all my information is kept on your site; you already have my photo, scans of my driver's license, my credit card on file, my address. I logged into my account when I was using mobile check-in to pick up the vehicle; after all, the very reason that any of your customers have accounts is to make the rental process easier, so we don't have to repeatedly enter the same information, is that not correct? There is no rewards program, no discount, so there is no other reason to have an account except to make the rental process swifter. Instead, once I logged in to check-in, I had to manually re-enter EVERYTHING. My name, address, all my DL info - and THEN it asked me to scan both sides of my license???? AFTER I had already input the information, and when you already have these scans in my account? And then, despite having my photo on my DL, I had to take a selfie? Then I had to enter my credit card info, WHICH YOU KEEP ON FILE? Whomever designed this mobile check-in is, frankly, among the lease competent process / web / app designers I've ever encountered. Useful to note that I am an engineer, and now a professor, and I've been coding since 1976; that's right, coding for 47 years. This process is pathetic, and it is likely costing you, and more importantly, costing your franchisees money! I told the ladies at this location that they should relay my concerns upward, and hopefully spur a redesign process, because it is literally costing them customers and money. I will rethink whether or not there is any utility in keeping my account with you, or renting from you again; and I will use this experience as an example in my tech entrepreneurship courses as how NOT to design a customer-facing web process. Seriously, let's translate it to something you may relate to: if you have, say, the McDonald's app, and you open it to place an order; then you get to the McDonald's, but before you may pick up your order, you have to completely re-enter all the information about you AGAIN, even though it is held in the app data? Why would you keep the app? Would it cause you to reconsider buying from McDonald's again?

Rating:

4.0

I had to clean up the leaves and trees debris inside the trailer before I could use it. And the Guest wi-fi does not work afterhours for drop off, it said connected but with an Exclamation mark in the symbol with "No internet connection", written in orange and Also Tried the App when I got home but it would not let me click on the "click here to complete after hours return", but I am happy the morning crew did not need me to come into the store to finalized the return when I called them.

Rating:

5.0

Web tools crashed

Rating:

2.0

the truck is wet inside. we included a dolly when we reserved the truck but after talking to the staff, they said they don't have any. that fucked up our plan.

Rating:

5.0

Good experience good customer Dealing

Rating:

5.0

I've rented storage at this location, and now rented a cube-van. Every experience with staff has been smooth and trouble-free. The facility and vehicles are very well maintained. The office has a fantastic selection of moving supplies, especially the box selection. The only items that might not be on-hand are the rental dollies and moving blankets. The vans are fully booked at month end, so if you are planning a month-end move, then I would recommend reserving your van/truck in advance. Overall, U-Haul is a great company to deal with. This location raises the bar even higher.

Rating:

5.0

The girls which work there are doing a very good job. This is my favorite Uhaul location.

Rating:

5.0

Everything was good

Rating:

3.0

Picked up the truck fuel tank was just more than 1/4 full put in 30 dollars the calculation on the invoice is wrong only did 46 miles not 64 and i got charged another 38 dollars for fuel. I think it is disgusting and dishonest (there claim was 3/8not thru)

Rating:

5.0

The vehicle was clean but the inside of the windshield was quite dirty and spotted. The front defrost didn’t fix it. It was difficult to see through on the sunny day because of the glare on the spots on the inside of the window. The online sign in system is cumbersome to use so I had to have the sales representative register the rented van. She was very helpful. I will not be using the online option to pick up the vehicle again; it didn’t save time and it wasn’t straight forward to use.

Rating:

4.0

Overall very good. Handled my walk - in situation very well, as it was a last minute need.

Rating:

5.0

Thanks

Rating:

5.0

The facility and staff met our storage needs well. We'd use them again in the future if needed.

Rating:

3.0

I think this location may be scamming customers. When I rented a truck recently and it was time to pay in advance for my rental, the options on the debit machine were: Minimum due if paying with cash $114.19 Minimum due if paying with debit $125.00 I was paying with debit, and when I asked the girl about this difference in amounts, she struggled to explain. When I took out my phone and took a photo of the screen she quickly took back the debit machine, made a change, handed it back to me and told me I would only be charged the $114.19. The $125 option was no longer on the screen. This is the second time I have felt like this location was trying to scam customers, and spoke previously with a uhaul rep about it. I would like to know what was done about the last scam and what will be done about this time. Thanks very much. Corina 778-847-6739

Rating:

1.0

Stop validating your business with forced customer reviews. Who cares? You get zero stars because you bothered me.

Rating:

5.0

Service was very good .

Rating:

5.0

Your staff (Christine) was super helpfull and efficient.

Rating:

5.0

Service was fast and efficient. Very helpful! The truck we rented was perfect for our home reorganization project.

Rating:

5.0

All good

Rating:

5.0

The best storage I have ever been to. The staff were friendly and hard working. Ever ready to assist . Thank you all. I miss all the staff at the storage . Thank you

Rating:

5.0

This is absolutely the best uhaul location, I've ever been too. Fantastic location and service. Customer was Fantastic. The lady was Fantastic. I have rented many times. From many locations. I am a hearing impaired individual. She was lovely and took the time I needed. I Felt extremely confident in this location. Wonderful place. Very nice units. I previously booked an out door unit in Kamloops I was treated so rudely and poorly right away. I was shaking so badly when trying to write down information, he was soooo Ruid. I couldn't even bother telling him, I am a hearing individual, so I wrote whatever on the form, because I was really bothered by his rudeness. It was uncomfortable. Thank you

Rating:

5.0

Thank you.

Rating:

5.0

Thanks for always there when I need you! Affordable and convenient!

Rating:

5.0

I was impressed at how well organized the process was to rent the storage space. No stress involved!

Rating:

4.0

Just the cost. $160 per month just seemed a little excessive for a 5x9 unit. That's really my only "complaint" And not really much of a complaint as an observation. Not a single time was I ever concerned about the safety of my belongings and that sense of security may well have been worth the cost. Thank you for just about a year's worth of storage.

Rating:

3.0

Overall the people were great to deal with. But when someone is allowed to fill your vehicle with garbage without anyone knowing or seeing, I wouldn't say it was secure. But the manager was nice enough to let me use their garbage can to get rid of it so that was nice and very helpful. The rest of the complex is spotless. Just the vehicle area in back seems to get forgotten about but still gets charged the same amount regardless.

Rating:

4.0

I have been served very well by U-Haul at this location for many many years. Only complaint I have is that there were continuing to be little mouse droppings inside the shed, and I understand how difficult it is to keep those little creatures in check… Otherwise everything was excellent.

Rating:

5.0

The staff are awesome. Cheerfully help you no matter how small or large your problem.

Rating:

3.0

Was delayed inside, agent in-store was constantly asking manager via cell phone questions but eventually got organized. Thanks

Rating:

1.0

I rented a 26 foot one way rental to Vancouver Island from Delta and was made aware verbally and by printed advertising about a free month rent on storage. I was moving from Richmond to South Surrey. I chose to except the FREE MONTH rent on the storage through the U-Haul app which is being encouraged by your company.The free month rent was authorized by the App .I was not contacted by the Delta location or notified by the App of any change to this offer. I rented another truck from Richmond U-Haul and arrived at the locker to be told they decided not to honor this.This would not have been my chosen location to store my belongings as it is a distance away from my home. The manager of the location has admitted that a mistake was made by not notifying me of the cancellation of the FREE month rent but has refused my email request to cancel the charge. I feel that this is false advertising and the fact that it was accepted and authorized by the App I am entitled to a refund.It has cost me more than if I had rented a locker closer to my home.

Rating:

5.0

The manager at this location was really helpful accommodating our needs providing us with a bigger storage unit that we were so grateful for. Just the light inside the storage unit was inoperative making it a bit difficult to see specially at night but not a big deal. I hope it get fixed soon so the next customer won’t have any troubles. Other than that, a 5 star experience with a customer satisfaction orientated staff. Highly recommended!

Rating:

4.0

Elevator was broken on move-in but resolved promptly and working when we came back.

Rating:

3.0

The elevator was broken when we moved in.

Rating:

5.0

Helpful staff made the experience easy to navigate and stress-free.

Rating:

3.0

Some of your staff is totally useless and are hard to deal with...other staff are great

Rating:

5.0

Excellent service from the girls , here at this location never had any problems since iv been renting trucks n storage.

Rating:

5.0

Moving in was a breeze. I was impressed with how clean the facility was

Rating:

5.0

We had our furnishings in storage for an extended time, and this UHaul facility was very clean and accessible, and our belongings remained safe and secure. Always very helpful and professional.

Rating:

5.0

Rented a large drive up locker for about 7 years. Service was great and would recommend.

Rating:

2.0

For someone who has never needed an outside storage space and therefore wasn't too happy about using one...U-haul had the lowest rates, most accessible hours, no hidden fees or limits and moving in was utterly user friendly! The staff was knowledgeable and made you feel Welcome. I left feeling Very Happy and like "That was it!?" Lol I would highly recommend!

Rating:

5.0

Great service

Rating:

5.0

Overall a great experience. Very convenient location . Very clean and well run facility.

Rating:

5.0

Awesome customer service!

Rating:

1.0

The security gates are open more than they are shut, and this isn’t a recent development, it’s happened for the entire time I had this storage unit. Everything I’m about to mention has happened on Uhaul property, *inside* the gates where things *should* be secure. I’ve met people wandering on the property who were clearly under the influence of some illicit substance and clearly not customers there. Many times I’ve seen drug paraphernalia (needles, pipes, butane cans etc.) dumped on the property. I stored a travel trailer there and the propane tanks were stolen. When I mentioned this to the employees, they shrugged and said Uhaul had no liability and that storing my trailer there was the same as storing it in a field. To all this I ask, “What was I paying for?” Gates that aren’t secure, property stolen, dangerous people and drug materials on the property? If I could have, I would have moved much sooner.

Rating:

5.0

very happy with Delta U-Haul for over 30 yrs all staff very helpful

Rating:

5.0

The storage building was always spotless. The floors were shiny clean. There were always trollies available to use if needed.

Rating:

5.0

Evertime I had a question or issue it was taken care of right away. I have autopay setup on my account and the payment csmr out the day I was moving out of storage and the facility was nice enough to reverse the charge

Rating:

4.0

Storage room was not clean, my box spring got some water marks after placing in the storage.

Rating:

5.0

Christine is a gem! Thanks for good service!

Rating:

5.0

Satisfactory experience Highly recommend to family and friends

Rating:

5.0

Efficient service and friendly staff. Excellent and UHaul storage in one I highly recommend to my family and friends. Thank you for the service you provide .

Rating:

5.0

I was lucky I got the truck I wanted from the location I wanted and at the end of the day a locker was available for me! Everything went like clockwork! Thanks folks!

Rating:

1.0

I was advised by uhaul headquarters that I was eligible for a free month of storage utilize at my convenience within a year from June 2022. I received it in writing via an email and when I went to use it I was denied by your location despite having the email indicating so. Your location charged me in a very vulnerable situation and there was zero empathy or compassion from your agents. I have been using uhaul for over 25 years in different locations and the past 3 interactions have been an absolute deterrent to using uhaul ever again. The right thing to do was to honor the email from uhaul. Also your agents forced me to buy a round lock where that is not proper policy. As long as I had my own lock it shouldn't have mattered. The response from this location was it was for my own protection of the contents of the init which is not your decision and does not align with the policies of uhaul. And finally the sign on the outside of the store indicated 84.95 for a 5x5 and I was charged more because they did not take down the sign. That is false advertising. Overall I am very disappointed by the service of your uhaul location and staff.

Rating:

5.0

Staff was friendly and knowledgeable, good job keep on keeping on

Rating:

5.0

I enjoyed the experience and service received from all staff members who worked effortlessly to make sure everything worked smoothly. Especially at times when I had a courier of supplier delivery. they were there to receive the item(s) then notify me of the arrival. Thank you Christine and team.

Rating:

5.0

Staff are excellent!

Rating:

4.0

Staff was helpfull and friendly

Rating:

5.0

I have used this storage facility in the past, I did not hesitate to use it again, and in the future. Always clean, well lit, organized, and convenient in location to highways in different directions. Staff were always courteous and helpful.

Rating:

5.0

For 5, I’ve seen cockroaches within facility and inside unit

Rating:

4.0

nothing can be perfect. I would say if the entering hour could be 24 hours would be great. and above my unit there is water dripping outside at the door.

Rating:

4.0

If there is a waitlist system for the storage unit would be great. The online storage availability isn’t accurate. The reserve system isn’t a guarantee, it makes more sense if the reservation could hold certain period, otherwise it would be forfeited.

Rating:

4.0

My only issue is around the ordering process I went online to order a room at cost of 179 monthly and when I got to the facility I was told it was bought by someone else and online which seemed frustrating to me. the only room available was the one for 199 monthly. . When I was online it did not tell me that I could lose my spot to someone else or that it was even an option for me to lock my spot so I’m not sure how that happened.

Rating:

5.0

Thank you,

Rating:

4.0

I am satisfied with the storage ,the only cone with the outside storages is moisture and with coming rain season that serious problem for some stored articles. Convenient location close to 91 connector and HWY 17 .They have also inside storages with climate control but too small for myself .You can store there RV ,boat ,car. Moving trucks for hire on side, a definitely an asset ,with all the packing supply including locks makes such a hassle as moving ,a great experience .Thank You!

Rating:

1.0

The initial ‘terms’ I signed up for in the beginning- changed drastically over the years. The power to the locker was shut down in the evening. So no lights at night inside the unit. I had to pay for extended access, as the site hours were cut down. It was hard to access the locker often as there were so many Uhaul trucks blocking the access to the unit aisles. The power plugs outside were locked and there started to be a charge for that. I only very rarely needed to test an item and that was made difficult after hours. The rental costs increased at least every six months, and always an excuse that there were site improvements- none that I noticed. The drain over my unit leaked and dripped down in my door area. I had issues with my credit card due to hacking etc and the bank said regular charges would go through. But obviously not set up that way. So recently a charge didn’t go through and the office knew it on that day and could have sent a courtesy email, but NO courtesy with Uhaul, instead wait until the 4 th day so that they could bill the extra $15.00. Then also seemed to start billing on the 28th, not the due date of the 29th. On sign out day, I asked the office girl to attend the locker to confirm it was clean and empty- several times, and she refused. She was rude and did not even thank me for my over 10 years of business. One of the workers was letting their friend park in one of the aisles one day. Of course right in front of my door. Hard to get the guy to move and the worker seeing the problem didn’t even step up and ask him to move. I’m sure I can come up with more items. You asked for feedback- also I have given feedback in the past and it was met with deaf ears at the ‘head office’ level. Just forwarded back to the actual site, which was pointless as they were the ones unwilling to listen to any feed. Thanks to Uhaul for the many years of questionable service.

Rating:

5.0

Very clean and well maintained, all staff very friendly and professional. Also, your washroom was always in perfect order, and that is not always the case during these times. Thanks for being my storage facility.

Rating:

3.0

Please provide washrooms in each building or a closer common area between buildings.

Rating:

3.0

I rented a spot in the gravel parking area. I was amazed at how some, not all, just some of the clients used their space. These clients would maximize their space with multiple items, cars, junk. When the space is clearly for a one vehicle, rv, or boat. In my opinion there is enough demand for your parking space, you don’t need to have clients that use, abuse every square footage or the liability to potentially damage vehicles beside those few abusers.

Rating:

3.0

Way too expensive

Rating:

5.0

Excellent service and communication at Nordel Location. Thanks for making my move to Alberta a success 😊

Rating:

2.0

To be honest am not happy with the employees at this location most of the time when am going to recheck the unit that am renting staff and big uhaul truck is block my storage and we ask them to removed the truck they very rude to us the last time I when they drive the truck backing up so fast . Note : Not easy to access because this employees .

Rating:

5.0

Thanks

Rating:

5.0

Love the online booking! Easy, fast, convenient. Lots of carts and clean work areas. Thank you.

Rating:

5.0

Uhaul rep was very clear with instructions, friendly and informative.

Rating:

1.0

The service I received at UHaul was very slow and unprofessional. When I rented a truck about a week in advance I also rented a furniture dolly. On the day of pickup I was advised that the facility does not carry furniture dollies and offered a utility dolly instead. I felt frustrated by this as we never received any call to advise us of this and we were reliant on having a furniture dolly. We should not be able to select this on the website if that location does not carry it. As well, an additional padlock was put on my unit despite my lock being the same as those sold at the front desk. When I was preparing to move out the keys provided by the customer service agent were not correct and she had to go remove the lock herself. Overall, the service was far below par. I would actively discourage people from using Uhaul in the future.

Rating:

2.0

When I rented my spot it had planks laying around I had to remove. I left my spot for a week came back my spot was used fir storage by UHAUL!

Rating:

4.0

I'd reserved a 5'x10' storage unit but could only get a 5'x5' on arrival. I understand the dynamics of the storage market but a heads up text or email would have been helpful. I still need a 5x10. Upgrade to the first available should be automatic. Staff were not able to speak to it. Your staff are very pleasant and customer focused. Management/owner should routinely listen to their ideas and input for improvement. This would make a difference!

Rating:

4.0

Thank you!

Rating:

4.0

I had checked with several other storage facilities before choosing U-Haul. All the others were as expensive or more costly. I did feel that your yearly increases in cost to client were excessive so I was happy that I decided to sell my trailer and get the storage cost Monkey off my back and that is where I plan to keep it!

Rating:

4.0

Convenient location, clean unit and helpful manager. My unit did not have a lock but the manager answered my call and immediately brought me a lock which was super helpful. Would have appreciated a light bulb in the unit but not essential.

Rating:

5.0

very friendly and helpful staff, move in was very easy, all the tools you need to move any size belonging. 10/10!

Rating:

4.0

Would recommend to family and friends

Rating:

5.0

my 22nd year at this location I have had my ups and downs with a few of managers but the staff now are great very nice helpful people

Rating:

5.0

We had the rental for about 2 1/2 years and had no problems what so ever. Loved the secure access and cleanliness.

Rating:

3.0

Terrible customer service. Left several msgs with manager, Ashly, she never even called me back. Don’t waste your time!

Rating:

5.0

Thank you so much!

Rating:

1.0

Not secure. Will rip you off i am very unhappy with them

Rating:

5.0

I left my car for over a year at the storage facility and was in excellent condition when I returned. On the day of my departure (Aug 6) I feel that the employees went above and beyond to assist me. Their flexibility and loyalty is a true asset to Uhaul. Very friendly staff.

Rating:

4.0

Would liked to have seen a refund for balance of month not used but paid for July 28th to Aug 4. I know I had a prime space according to your staff, and it probably rented out fast. After over 12 years of renting it I thought a few days refund would have been fair. Jim Levitt

Rating:

5.0

Staff was always helpful and friendly.

Rating:

5.0

The lady’s were extremely helpful, quick and kind!! I really appreciated them.

Rating:

5.0

Manager was very pleasant to deal with and you could see that the employees took pride in the facility.

Rating:

5.0

Great staff at the location I am using. Outstanding manager.

Rating:

3.0

The service from the girls can be counted on

Rating:

5.0

The staff was really nice and understanding when I had moved my stuff after office hours

Rating:

1.0

Ontario Uhaul in St. Catharines on Vine St. told me it is not possible to get a vehicle with mud/snow tires. We nearly crashed with my truck on trailer behind us due to snow and ice.

Rating:

5.0

Good value

Rating:

2.0

My locker had rats and mice in it. Wrecked most of the furniture in it. Not to happy with the pest control.

Rating:

5.0

Excellent service

Rating:

4.0

I don't wish to comment. I am not allowed to submit with out one. VERY ANNOYING.

Rating:

5.0

Excellent service & staffs

Rating:

5.0

Very much better experience dealing with office than my experience about 7 years ago!

Rating:

2.0

I found the staff at Nordel location to be completely indifferent to me. Their attitude towards customer is a care less, take or leave it attitude. I would not recommend this location.

Rating:

5.0

Ashley the general manager was so nice and personable. U don't get that often elsewhere.

Rating:

5.0

NA

Rating:

5.0

Thank you, Was pleased how dry the unit was and such secure unit, although entry was easy access for people who were renting. If need arises I would certainly rent from you again. Ina Smart

Rating:

4.0

The facility was clean and we felt at ease knowing that our belongings were in a secure place. Most of all the staff were always friendly and helpful.

Rating:

3.0

There was too many mouse droppings everywhere with the smell of mouse urine. Otherwise a good facility.

Rating:

1.0

my locker got broken into twice at your facility.. the staff was extremely rude. there is a massive mouse problem..your security cameras are a joke.. i would rate you a -10.

Rating:

3.0

Had some concerns. But eventually got taken care of, it’s a Great location.

Rating:

4.0

No problems and any inquiry I had was met with polite service. Ashley goes above and beyond to assist. Thank you to everyone!

Rating:

4.0

Good job!

Rating:

2.0

My unit was broken into along with several others. Paying for “secure” storage yet its not secure, and took 2 weeks for them to realize we were broken into. They raise thier rates often too.

Rating:

5.0

All went well

Rating:

4.0

Great location, good rates, safe and clean.

Rating:

5.0

Really helpful and friendly staff here!

Rating:

5.0

Keep up the good work

Rating:

5.0

The girl at the counter was so helpful, and welcoming. Really enjoyed having a storage here the facility is also fantastic.

Rating:

5.0

Looking to rent another unit sion, they were great

Rating:

4.0

The cost of the storage room included a light. The pull chain switch broke, reported to the staff, no repair was made. The light is essential and was part of the original service. NOT YOUR BEST !

Rating:

4.0

We were greeted promptly and courteously upon check-in. The locker facilities are great! We got unloaded quickly using the provided carts and elevator. All went very smoothly.

Rating:

5.0

Staff are friendly and courteous, clean facility and convenient trucks for move in and out. Kudos to management, stellar experience!

Rating:

5.0

***

Rating:

4.0

Staff were very approachable, helpful and accommodating. Friendly, helpful staff/employees makes a huge difference to any service industry business.

Rating:

5.0

Had an exellent experience

Rating:

5.0

There is nothing more to say.

Rating:

5.0

A suggestion is to have a staff parking area, and a spot to store empty pallets and equipment. Not in front of lockers. Overall pleased with staff and facilities. Will be back if unit size available.

Rating:

5.0

Good service

Rating:

5.0

Staff was helpful and the unit was well maintained. I certainly will recommend and even use your place for storage if needed in the future.

Rating:

5.0

Well done!!

Rating:

5.0

Great service and excellent staff. I was very pleased.

Rating:

4.0

The staff were amazing, only had 1 issue otherwise would have given 5 stars, there was an epidemic of mice in the lockers, I understand it was from a couple of renters that stored food in their locker

Rating:

5.0

Staff is super friendly, GM and AGM are excellent and very helpful.

Rating:

4.0

Would definitely recommend this facility The staff was friendly and knowledgeable

Rating:

4.0

as expected

Rating:

4.0

Just time to clean house.

Rating:

3.0

The agent we first dealt with was not too helpful, seemed less than enthusiastic. 2nd person (female) was better. We had to call to find a truck that was there in their in your lot. Process too long.

Rating:

5.0

Great service!

Rating:

5.0

Awesome, kind, and helpful staff!

Rating:

4.0

Our only unfortunate problem was with an adjoining storage unit. They must have been storing food which is not allowed. This did attract mice. Their mice came into our unit.

Rating:

5.0

Great service! Thank you for delivery of our Ubox at an earlier time. All staff were friendly and knowledgeable.

Rating:

5.0

Excellent service

Rating:

5.0

They were very friendly and responsive, answered our questions and returned calls when they said they would. They were by far the best U-Haul location we have ever interacted with! Thank you!

Rating:

4.0

nothing

Rating:

4.0

I would like to see better rodent control.

Rating:

2.0

mouse poop all over my storage unit. I asked the girl who was working if I moved out part way through my billing cycle if I would get a credit back, she said I would buy when I checked out I didn't.

Rating:

3.0

We assumed that our travel trailer was safe, apparently not, I’m on the hook for a lot of money for our loss

Rating:

1.0

There are mice bait boxes and feces in my storage unit. When confronting staff about being in the unit without permission, it was denied. I know for fact someone entered the unit without permission.

Rating:

4.0

Everything was great except Moving Help.com. We hired two men from anthony heller and they never showed up after he confirmed a month prior by email. We were devastated and had to find someone the fol

Rating:

2.0

There were mice in the units They pooped over the couch I had Stored I am hoping a steam clean will resolve the Problem

Rating:

5.0

The facility is clean and there are efforts underway to control the mice. Great service.

Rating:

3.0

The first year I moved in the rates went up two more times. I wasn't impressed. When I moved out I was asked to show my lock. I found this odd. Other than that everything ok.