The staff at this location were ok. I showed up, they indicated I needed to finish the vehicle check through mobile due to my booking. The mobile chat agent could not help. I completed all information, and they couldnt complete my order. The staff onsite then completed my order. So not sure why they couldn't do so originally, but fine...process. But the mobile app disconnect and agent was aweful. It wasted 30 minutes of my time. The fact that my initial truck, that was indicated available and we booked, was not available, inconvenienced me further for time and money. The van was in ok shape, but was not "clean". It wasn't filthy, just dirty from rain or dirty water and debris. The driver side window stopped working for a bit. I was told there was more gas in there than there was, so I corrected that through the checkout. The location wasn't the issue so much as the app process. I would not recommend the mobile process to anyone.PETER J.
Customer Reviews for U-Haul Moving & Storage of Delta
Delta, BC V4G1J8
(Off Nordel Way)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Only employee on staff was a young girl. She did an excellent job of the administrative aspects but was unable to attach trailer to the tow vehicle. I was unsure of how much to help due to insurance considerations (but in the end did help). At the end of the day - no complaints. My suggestion is that at a this location at lest two staff be on duty at all times.DOUGLAS W.
Got a citation for parking after parking where I was told to park by the attendant. Charged our credit card with no reply to the dispute I sent in TerribleBalbir M.
El cliente no dejó un comentario.WAYNE P.
Excellent service and communication at Nordel Location. Thanks for making my move to Alberta a success Valerie K. | Overall Experience
It's impossible to exit the parking lot if you're picking up a truck without exiting from the entrance.Gabriel S.
The customer service agent was very friendly at 9am and super helpful.HEATHER M.
Charged 12 dollars for one extra kilometre than plannedAMANPREET S.
To be honest am not happy with the employees at this location most of the time when am going to recheck the unit that am renting staff and big uhaul truck is block my storage and we ask them to removed the truck they very rude to us the last time I when they drive the truck backing up so fast . Note : Not easy to access because this employees .Ronaldo F. | Overall Experience
Needs at least two people on dutyPAUL J.
El cliente no dejó un comentario.MILAP S.
employees were friendly and helpfulRYAN F.
The first truck we were offered, the oil light was on, the second truck, the service engine light was on, fortunately there was a third truck available but it was just returned and had not been cleaned. We took that one anyway. We returned it cleaner than the we got it. The 26Ft truck didn't have much get up and go. Very sluggish.Arthur G.
We had photos and had recorded how we picked up the truck, with 1/8th of gas left. When we returned it was the same level but the attendant insisted it was empty. The dashboard recorded it had 47 miles left in gas so there was no way it was close to empty. I didn't have the time to debate where the dial was and wasn't as it certainly was not on E. I was charged extra for having them top up gas but I think this is grossly unnecessary. I will not be using U-Haul again and would appreciate a refund for my gas charge.Andrea S.
El cliente no dejó un comentario.OREST E.
a little out of the way but easy access to HighwayGREG J.
GraciasJaime P. | Overall Experience
Quick fast efficientmaryanne G.
El cliente no dejó un comentario.Matti K.
El cliente no dejó un comentario.Carel S.
El cliente no dejó un comentario.Thomas B.
Hello My U-Haul Contract 99720827 and i have picked the truck from uhaul nordel delta branch. The lady who was sitting on the desk has poor knowledge and she didn't told me when i was taking the truck to cancel the contract on the same location. My battery was about to die and decided to cancel the contract once i reached back to home, so i drop the truck at the same location from where i picked.i dont want to be charged for 20$ service contract fee and request for the refund pls. Thanks Imran 778-889-5996 email@example.comMUHAMMAD Z.
El cliente no dejó un comentario.gurinder S.
Good customer service but I was a bit surprised when I had to inspect truck myself & had to enter on my cell phone. Employee shud be doing this in my opinion.ROBERT F.
Love the online booking! Easy, fast, convenient. Lots of carts and clean work areas. Gracias.Dana H. | Online Move In
El cliente no dejó un comentario.LARS S.
The only feedback I would give is that we ordered 1 utility dolly and 1 furniture dolly. We picked up the U-Haul after hours and we got 2 utility dollies instead. When I called this morning I was told it was subject to availability, which I understand, I just wish I had known prior to picking up so I could make other arrangements.Jacob C.
El cliente no dejó un comentario.Robert P.
good work allVITO F.
Great StaffJonathan R.
I see nothing that needs improvement. Great customer service.?Barbara L.
Very friendly and helpful member of staff. Was very professional and calm even though we were upset due to a mistake from a different uhaul location.Carman C.
Had a 45min issue getting the keys from the locked box at the reserved location, which the location had no visible uhaul advertisements. The lock box did not work after that wasted time, had to call uhaul head office who found us a replacement. The replacement location were friendly, said they closed at 5pm , got there at 4:50, and it was closed.... sign says 5pm closing, I thought this was very inconvenient....Tiffany Mykal S.
Would have rented the dolly on the previous day, but they did not inform me of the correct ball size and I had to wait and get the supplies I needed but they were out. Other than that the staff on site was courteous and knowledgeable.RICHARD C.
I would not recommend U Haul rentals at ALL! As I was told my retal was for 2 days, I explained exactly where I was moving from & to and the amount of time & Km it would require. I was quoted $550 for 2 days, with 298 km. There is a U Haul in Coquitlam 2 minutes away from where I moved to & they made me drive 40 minutes to Delta to return it!SUSAN M.
I was called on June 29th, a day before I was supposed to pick up, and told that I'd have to figure out a way to get to a pick up location 45 mins away. I was not compensated for the gas used to get from my changed pick up location. Extremely unhappy as I was only given 1 day to change my moving day plans.ADRIENNE F.
The experience was good however we had encountered a flat and we did not get help until 3 hours later. We understand people are very busy but 3 hours was a long time to wait but overall a good experience.Karen P.
El cliente no dejó un comentario.TERRANCE M.
First of all I would like to say side mirrors of the truck was in bad shape and didn't fixable. Truck was In very bad cleaning conditionasif A.
Truck has steering problemsPIERRE-MICHEL B.
Uhaul rep was very clear with instructions, friendly and informative.Valerie K. | First Impressions
El cliente no dejó un comentario.DIETMAR S.
El cliente no dejó un comentario.WILLIAM R.
El cliente no dejó un comentario.GLENN M.
My phone no is 778 319 5520.. when u have some time cal me plz .. u service is vry bad.. i was searching where i will Complaintâ€¦how could u charge for 2 days rent in 11 hours??Kulwinder S.
El cliente no dejó un comentario.SARAH B.
El cliente no dejó un comentario.TERRANCE M.
Trailer was dirty, lots of used cigarettes left inside trailer. I returned the trailer after hours, spent 10 minutes using the stupid online drop off service, that is not easy to navigate and appears not to have worked because you are trying to chage me after hours fees. I used to rent very frequently and will have to rethink using uhaul every again. This was the worst trailer experience rental ever.MATTHEW D.
El cliente no dejó un comentario.Jaime P. | First Impressions
El cliente no dejó un comentario.PATRICK F. | Overall Experience
El cliente no dejó un comentario.MAYANK K.
El cliente no dejó un comentario.RUBEN B.
The service I received at UHaul was very slow and unprofessional. When I rented a truck about a week in advance I also rented a furniture dolly. On the day of pickup I was advised that the facility does not carry furniture dollies and offered a utility dolly instead. I felt frustrated by this as we never received any call to advise us of this and we were reliant on having a furniture dolly. We should not be able to select this on the website if that location does not carry it. As well, an additional padlock was put on my unit despite my lock being the same as those sold at the front desk. When I was preparing to move out the keys provided by the customer service agent were not correct and she had to go remove the lock herself. Overall, the service was far below par. I would actively discourage people from using Uhaul in the future.Kaylie R. | Overall Experience
The pick up and drop off process was fast and easy. The staff was kind, pleasant and helpful!JENNIFERCHRISTIE B.
El cliente no dejó un comentario.WARREN U.
when on hold on the phone, there should be hold music or automatic voice message so you know you've not been disconnected. Complete Silence while I waited quite a while. I hung up and re-dialed 3 times until I could talk to a CS rep. I understand if staff are busy, but it would be nice you are still connected on hold.MICHELLE L.
El cliente no dejó un comentario.Lynn K.
El cliente no dejó un comentario.ZONG L.
Truck interior driver door handle broken badly and check oil light stayed on the duration. A little more xare required but the truck drive just fine and was the perfect size.Kristien S.
Employees is goodKAMALJIT S.
This location's EXIT need to change direction.Shaoming S.
El cliente no dejó un comentario.Sylvia P.
When I rented my spot it had planks laying around I had to remove. I left my spot for a week came back my spot was used fir storage by UHAUL!domenic C. | Overall Experience
El cliente no dejó un comentario.chao ping T.
Service was excellent but wait time was very long. Only one person at the desk --- understaffed.EMILE S.
Fast, friendly and easy. In and out with the online check-in.Dylan D.
I'd reserved a 5'x10' storage unit but could only get a 5'x5' on arrival. I understand the dynamics of the storage market but a heads up text or email would have been helpful. I still need a 5x10. Upgrade to the first available should be automatic. Staff were not able to speak to it. Your staff are very pleasant and customer focused. Management/owner should routinely listen to their ideas and input for improvement. This would make a difference!Garth C. | First Impressions
El cliente no dejó un comentario.ROBERT P.
This was fucking awful. Changed my pick up address and time two fucking times the day of my move. How the fuck is Uhaul a company? You suck!BRANDON B.
El cliente no dejó un comentario.EDWARD T.
The office was understaffed for the last weekend of the month. My biggest complaints are with Uhaul in general, not this office. I booked a van over the phone at the SE Marine Drive location in Vancouver and then got a call saying they had no similar vans available, so I had to pick it up here. That added about 40kms that i had to pay for. I drove past SE Marine Drive location during the move and there was 15-20 vans like the one I rented in the lot. I complained to office and they said my contract stated someone would call and confirm my reservation. That doesn't explain so many vans sitting in lot unused on the day I rented. Uhaul is convenient and cheap, but your booking system, online and on phone are frustrating and I always feel like your trying to milk more money out of me by changing reservation and locations.HAROLD B.
El cliente no dejó un comentario.JOEY T.
This location was an alternate. Staff was quick and polite. The previous location was terrible. Never book at Marco Market. Cargo van there was terrible. It was dirty with an awful smell.MABEL R.
El cliente no dejó un comentario.MUSTAFA M.
El cliente no dejó un comentario.NANCY M.
It was a Friday night near the end of the month and there was as one girl working. I waited inside for 45 minutes before I got the truck and by the time I left there was 5 other customers waiting.Paul M.
El cliente no dejó un comentario.BRUNO G. | Overall Experience
I was overcharged for two things. 1) bringing the truck back late which i was never told if I went over my Estimated time I would be charged, the office was closed at 7pm anyways and I brought the truck back after hours at 8:25 pm And 2) was double charged for appliance dolly rental which is absolutely ridiculous. I will be speaking to the head office of Uhaul and expressing my frustrations regarding customer service when I spoke with representative they did not want to help at all. Total laziness and disrespectful to customer. I filled the fuel back to where it was at when I recieved the truck and then had to even argue to get my money back for that when they over charged me for fuel !!Daniel J.
Customer service can be little better otherwise it was great.NOMAN K.
El cliente no dejó un comentario.corrina leslie b. | Overall Experience
El cliente no dejó un comentario.ARTHUR M.
good JobVito F.
El cliente no dejó un comentario.stewart J. | Overall Experience
I would not recommend either location until the friendliness and attentive behavioural is addressed!SAMANTHA B.
I made a scheduling error when I booked my truck. Upon realizing my error I phoned to see if it could be fixed. The agent was wonderful. Found me a truck slightly smaller than I needed but it was available at another location. This worked perfectly for us. Thanks again.NEAL O.
El cliente no dejó un comentario.GERALDINE R.
I ordered a 26' truck and did 1000km in one day. The ride was excellent and truck ran smoothly which is the most important. On the other end, the pickup and return experience was poor at this location: 10158 Nordel Crt, Delta BC. The staff was rude, the exit not well indicated (very important to keep driver stress low - especially when they drive a large truck for 1st time). I also was charged unfairly a return fee when i tried all possible actions given the circumstances. Here are some details: I was charged a return fee for not completing the online process when i tried for 10mn at 1am on the street but the Uhaul self return system was not functioning properly. I explained that i called their tech support at 1am, i also offered to provide evidences (print screens) that I tried and got errors but the lady disregarded my explanations.BENOIT S.
Christina and the team made our moving experience as stress-free as possible. Great work!BONITA B.
El cliente no dejó un comentario.RANDALL L.
El cliente no dejó un comentario.Richard B. | First Impressions
El cliente no dejó un comentario.GUNARS S. | Overall Experience
El cliente no dejó un comentario.DIETMAR S.
El cliente no dejó un comentario.TERRANCE M.
El cliente no dejó un comentario.SUSAN K.
El cliente no dejó un comentario.DANNY B.
First time customer. Mostly friendly customer service. Easy and stress-free process. Truck interior was extremely clean. I would definitely come back to rent a truck at this particular U-Haul location.ROBERT V.
A good experience. Really nice Staff. Good equipment that did the job. Thanks. The only negative thing was the trailer had Alberta plates. Several Drivers made rude gestures to me, I suspect this is Covid related. I'd would rather have had a trailer with local plates.Doug S.
Customer service not very good. Van was not very clean and less than 1/8 tank of fuel. I don't think I should have to go straight to gas station to start my move.DAVID M.
El cliente no dejó un comentario.WENDY C.
To improve the waiting time in your pick up office.BRANISLAV B.
¡Gracias!SHAHMYN S. | Overall Experience
I had checked with several other storage facilities before choosing U-Haul. All the others were as expensive or more costly. I did feel that your yearly increases in cost to client were excessive so I was happy that I decided to sell my trailer and get the storage cost Monkey off my back and that is where I plan to keep it!Richard D. | Overall Experience
Last minute the pickup location was changed from Coquitlam to Delta. Seemed to be very little consideration for me. I booked over a month in advance for the 5x8 trailer. Was not impressedRobert H.
Very disappointed with the serviceVICTORIA I.
I thought you guys were excellent and really not much you could thank you â¤ï¸.NICHOLAS W.
Worst car rental experience I have ever had.NOEL G.
I was ripped off by 106 dollars I will not be using uhaul again everALIZA N.
.......just a small thing, the truck was in terrible need of the windscreen needing cleaning, birds went to town on it. Just a prep thing if someone had tended to it beforehand. Excellent otherwise.STEPHEN H.
Again, best Uhaul location. Professional staff, organized facility and excellent service. I will only use this location for my rental needsCalvin D.
The location was ok, however this location was not the location of the original reservation in Tsawwassen ..which was terribleRACHEL N.
El cliente no dejó un comentario.Vineet H.
Best experience we've had yet with uhaul.Kenneth W.
The u-haul representative was very efficient. She ensured that the rental trailer was properly attached and functioned properly with the vehicle lights. She explained optional insurance coverage, and the after hours return of equipment process.DONALD H.
El cliente no dejó un comentario.JON E.
Awesome experience. Can't believe I didn't know about this Uhaul location earlier. Always great hereCalvin D.
El cliente no dejó un comentario.AMANJOT B.
Convenient location, clean unit and helpful manager. My unit did not have a lock but the manager answered my call and immediately brought me a lock which was super helpful. Would have appreciated a light bulb in the unit but not essential.Crystal M. | Online Move In
El cliente no dejó un comentario.KEVIN M. | First Impressions
very friendly and helpful staff, move in was very easy, all the tools you need to move any size belonging. 10/10!Jeff M. | First Impressions
El cliente no dejó un comentario.Dinesh Babu P. | Overall Experience
Would recommend to family and friendsdonald b. | Overall Experience
El cliente no dejó un comentario.Robert S. | Overall Experience
El cliente no dejó un comentario.Graham F. | First Impressions
my 22nd year at this location I have had my ups and downs with a few of managers but the staff now are great very nice helpful peopleMitchell L. | First Impressions
El cliente no dejó un comentario.Cheryl D. | Overall Experience
El cliente no dejó un comentario.sukhvinder singh n. | Overall Experience
El cliente no dejó un comentario.Hamed A. | Overall Experience
We had the rental for about 2 1/2 years and had no problems what so ever. Loved the secure access and cleanliness.patricia m. | Overall Experience
Terrible customer service. Left several msgs with manager, Ashly, she never even called me back. Don't waste your time!KAILEY C. | Overall Experience
Thank you so much!Cheryl D. | First Impressions
El cliente no dejó un comentario.Joanne d. | First Impressions
El cliente no dejó un comentario.arin w. | Overall Experience
El cliente no dejó un comentario.SPENCER F. | Overall Experience
El cliente no dejó un comentario.RICK S. | Overall Experience
El cliente no dejó un comentario.Patricia R. | Overall Experience
El cliente no dejó un comentario.Douglas R. | Overall Experience
Not secure. Will rip you off i am very unhappy with themmartin c. | Overall Experience
I left my car for over a year at the storage facility and was in excellent condition when I returned. On the day of my departure (Aug 6) I feel that the employees went above and beyond to assist me. Their flexibility and loyalty is a true asset to Uhaul. Very friendly staff.BART C. | Overall Experience
Would liked to have seen a refund for balance of month not used but paid for July 28th to Aug 4. I know I had a prime space according to your staff, and it probably rented out fast. After over 12 years of renting it I thought a few days refund would have been fair. Jim LevittJAMES L. | Overall Experience
Staff was always helpful and friendly.SAMUEL B. | Overall Experience
The lady’s were extremely helpful, quick and kind!! I really appreciated them.melissa m. | Overall Experience
El cliente no dejó un comentario.chantel b. | First Impressions
El cliente no dejó un comentario.ram s. | Overall Experience
El cliente no dejó un comentario.Laurie K. | Overall Experience
Manager was very pleasant to deal with and you could see that the employees took pride in the facility.Geoff B. | Online Move In
Great staff at the location I am using. Outstanding manager.Blue O. | Online Move In
El cliente no dejó un comentario.Karen A. | Overall Experience
The service from the girls can be counted onDAVID K. | Overall Experience
The staff was really nice and understanding when I had moved my stuff after office hoursTamara E. | Overall Experience
Ontario Uhaul in St. Catharines on Vine St. told me it is not possible to get a vehicle with mud/snow tires. We nearly crashed with my truck on trailer behind us due to snow and ice.Clayton S. | First Impressions
Good valueKEN T. | Overall Experience
My locker had rats and mice in it. Wrecked most of the furniture in it. Not to happy with the pest control.RON G. | Overall Experience
Excellent servicerandall h. | Overall Experience
I don't wish to comment. I am not allowed to submit with out one. VERY ANNOYING.Arthur H. | Overall Experience
Excellent service & staffsquddus p. | Overall Experience
Very much better experience dealing with office than my experience about 7 years ago!kenneth d. | Overall Experience
I found the staff at Nordel location to be completely indifferent to me. Their attitude towards customer is a care less, take or leave it attitude. I would not recommend this location.Boris G. | Overall Experience
Ashley the general manager was so nice and personable. U don't get that often elsewhere.cindy v. | Overall Experience
NDGuy A. | Overall Experience
Good job!Ron W. | First Impressions
Had an exellent experienceallison s. | First Impressions
Great service!Curtis S. | Reservación
Servicios adicionales en esta ubicación
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