Customer Reviews for U-Haul Moving & Storage of Decatur

1,215 comentarios

1155 E Pershing Rd   Decatur, IL 62526

(217) 917-4387

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(217) 917-4387

1155 E Pershing Rd
Decatur, IL 62526

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
3.0

El cliente no dejó un comentario.

paul B. 
Clasificación:
5.0

My bank statement still shows I'm charged $71, and I was told I would be charged $24 cause I'll be reimbursed for adding fuel to the vehicle. Not sure how long that takes but it'll be better to see that change a little faster.

Tyler W. 
Clasificación:
5.0

I'm so glad U-Haul took over the old K-Mart on Pershing Rd. It was such an eye sore until you moved in to that property. It looks so much better now!

paula L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melba P. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael C. 
Clasificación:
3.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Only issue I had was some website navigation on the return, that could be maintained or updated , I also recall there being a issue with the employees on the portal when we were checking in , maybe webmaster needs to step it up

Jeffrey E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret S. 
Clasificación:
5.0

The young lady at this location went above and beyond helping me transfer my drop off from the original D.O. location. Tom at Billingly was also helpful for the same reasons.

Ron D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

paula D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent F. 
Clasificación:
5.0

Great service

Franshika J. 
Clasificación:
1.0

I didn't drop the equipment back at this location the tow truck driver that your general manager Melissa told to call the cops on me did

Damian K. 
Clasificación:
5.0

Staff was excellent

Stacy T. 
Clasificación:
5.0

Very quick and polite

Nancy F. 
Clasificación:
4.0

The billing is very confusing. I have had 3 holds on my card, got charged over 200 dollars more than I thought it would be, and still have a hold on my card for 188 more dollars. I got no receipt telling me why I got these extra charges.

Shalyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rohitkumar T. 
Clasificación:
1.0

Made reservations a month ahead when I get there they do not have the trailer I reserved for they did not care about my issue or anything

Beyounce B. 
Clasificación:
5.0

Keep doing what you are doing!

Timothy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

The guy at the uhaul store was helpful.

Michael W. 
Clasificación:
5.0

Will definitely use this location again. Workers were super nice!!

Lucas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

El cliente no dejó un comentario.

brandi D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH V. 
Clasificación:
5.0

You can lower your prices.

NEWTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

The manager Jordan and the employee Donisha were so kind and their customer service skills were impeccable 💙 I have nothing but good things to say about the company

Melva R. 
Clasificación:
4.0

El cliente no dejó un comentario.

William C. 
Clasificación:
3.0

I specified when I began that I wanted a 10' truck. Towards the end of the transaction I found out that I was being rented a cargo van. I asked the front desk clerk several times to verify that the cargo van would fit my needs, a King Mattress and bed frame, and she confirmed that it would be big enough multiple times. This didn't end up being true at all, and the mattress itself had to be compressed significantly to fit it into the van. This resulted in us not being able to complete our move as planned and is going to result in us having to rent another Uhaul later this month.

Kawaiola W. 
Clasificación:
5.0

El cliente no dejó un comentario.

rachel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
3.0

The staff that was in attendance was awesome. However, I tried to call customer support 2 different times and was put on hold for 30 minutes before my call was dropped. The customer service needs to improve.

Sean M.  |  First Impressions 
Clasificación:
5.0

Pray for lower gas prices. lol. Besides that just keep up the great job your doing. Awesome customer service. You made our moving 100 % better. Thankyou for your service.

Lora S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie G.  |  Overall Experience 
Clasificación:
5.0

Knowledge of where the trucks are parked that's being rented out

Charaya P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
5.0

Not much, Decatur store was very clean, organized and professional.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert B. 
Clasificación:
1.0

It's a bussiness not a play on your phone and act like your being disturbed by customers.

Philip L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney H. 
Clasificación:
4.0

Staff was great, made a fuel issue correct, nice job.

Jason R. 
Clasificación:
4.0

Van needed more gas in tank less than a 1/8 of a tank. Luckily gas station not to far from lot.

MichaelDale P. 
Clasificación:
5.0

Nothing to improve. It was a great experience. Super friendly, knowledgeable staff. Easy rental, easy pick up and drop off. Highly recommend.

Matthew J. 
Clasificación:
5.0

You guys were great

KIMBERLY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison K. 
Clasificación:
1.0

El cliente no dejó un comentario.

KAREN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig B.  |  Overall Experience 
Clasificación:
2.0

Get better computer system. Training needs to be done for some employees.

RANDALL C. 
Clasificación:
5.0

Brought the van back early but was charged more.

Tyler W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

Please make sure when you rent all vehicles that the vehicle is not already in trailer mode. It runs smoother if you're just using the truck only.

sondra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tisha J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Shalondrelle B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne P.  |  Overall Experience 
Clasificación:
5.0

Let customers use there own personal lock

Greta N. 
Clasificación:
5.0

Don't need any improvements

Lucy C. 
Clasificación:
5.0

It very nice everyone was helpful

Jim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie B. 
Clasificación:
4.0

Jaden is great and I appreciate his help. He needs more people to help him.

Lesa C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Liz W.  |  First Impressions 
Clasificación:
5.0

Jordan and his team were the best! Polite and courteous. Van was perfect for my moving needs! Super glad they were there to help! Plus storage right on the same site! I will definitely be back for my FREE MONTH! ¡Gracias!

kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liz W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIONNE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy J. 
Clasificación:
5.0

Great customer service, Jordan was always accommodating and the lady checked me back in was also very nice and competent. Will use again for sure.

Mohammed K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherelle H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NYTALIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R.  |  First Impressions 
Clasificación:
5.0

The back of the truck had saw dust and debris from last renter.

TIMOTHY B. 
Clasificación:
3.0

I had a problem with the truck making it through snow. I was stuck in a neighborhood and couldn't get out. Uhaul was not prepared for that situation at all. Maybe you should put some weight on the truck so it will make it through snow. It's a big truck but the ass end has no weight to it!

Israel P. 
Clasificación:
5.0

The folks were very friendly and quickly got me checked out.

Keith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRIS K. 
Clasificación:
5.0

Great servixe

LEATRICE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shavonne P. 
Clasificación:
5.0

The staff is very friendly and professional all the time. It's several U-Haul locations in town but I always choose this one.

JOYCE R. 
Clasificación:
5.0

If u get storage out before your due date should be prorated

OCTIVIA F.  |  Overall Experience 
Clasificación:
2.0

My husband and I had to walk through the snow to get to the truck we rented At the end of the lot. We had no ice scraper and we had to chip ice off the windshield ourselves with a cup we had. The truck was cleaned and we'll maintained. We felt the truck we reserved a day ahead of time should of been right by the building and cleaned off ready to go.

TIMOTHY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle G. 
Clasificación:
2.0

I was charged $166 bucks for having a truck out unable to bring back because of weather conditions. 78 bucks supposed to be the total but I see they have already taken out 166 dollars for a bunch of bs. Not happy about it.

Lauren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMELA J. 
Clasificación:
5.0

Excellent experience. Staff was terrific!!!

Robert J. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALICIA M. 
Clasificación:
5.0

Friendly staff!

KIMBERLY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

The Manager Darrell is so easy to work with, he made moving during a stressful time easier. ¡Gracias!

James E.  |  Overall Experience 
Clasificación:
5.0

Jordan was very kind. Great customer service. He went out of his way to show me around and to show me how to use the key code pad to get into the storage facility.

CHERYL Palmer H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH A. 
Clasificación:
4.0

Truck had a cracked side mirror, mirrors would not move, frosted windshield and no ice scraper, charged for dolly I didn't use, and said truck was full but I topped with 11 gallons for only 30 mi use (2.7mpg!)-pretty sure it wasn't full.

KEVIN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOROTHY Y.  |  Overall Experience 
Clasificación:
5.0

Nothing — easy to work with and great customer service!

JEROLD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew V.  |  Online Move In 
Clasificación:
5.0

The guy that helped me was very polite,professional, an informational we need more ppl like him in customer service!

REGINA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret T. 
Clasificación:
5.0

Was awesome experience. Easy and smooth pick up and drop off. People were great as well!!

Phil A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chauncy W.  |  First Impressions 
Clasificación:
5.0

I have to praise the staff at the Pershing Road Decatur IL U-HAUL facility. Everyone was professional and always willing to accommodate me. I want to especially mention Jordan, who deserves a management opportunity!

DAVID H.  |  Overall Experience 
Clasificación:
4.0

My original storage unit was given to someone so had get a new one???

Marilyn W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRANCE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLIE W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gene R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda B.  |  First Impressions 
Clasificación:
5.0

Awesome service!

jennifer c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nelson L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline B.  |  First Impressions 
Clasificación:
3.0

Received email for due date didn't receive one for the previous month

RANDALL T.  |  Overall Experience 
Clasificación:
5.0

But I won't return uhaul again .. told me it wud b 54.75 then they debit my acct an additional 21.54. Idk why but thats fine

Peggy R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMIRIKA P.  |  Overall Experience 
Clasificación:
5.0

I gave good ratings, but I did have 2 major issues. The first time I went to get some things out of my unit it was locked with a U-Haul lock on it. It was an error. The only reason it was an issue is because I was in a super hurry and very jammed up that day. It took extra time to get into the unit. Next, when I did get in, my stuff was soaking wet!! That was a huge problem, again because of my time crunch. Needless to say I was NOT going to put another thing in there. It was a maddening experience. I do think my experience was a rare and unfortunate one, that is why I am not giving a bad rating. I like that your facility looks very nice and so glad you took over the old rundown K-Mart.

paula l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIH-SHIAN H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SUE L.  |  First Impressions 
Clasificación:
3.0

The reason I answered NO to #5 and #6 is because the facility needs to be fumigated very badly. I only had a storage space for one week, and I noticed cockroaches in my plants as I was removing my property from storage. Many more cockroaches came out of my furniture when I got moved into my new home. They were not in my property prior to being in the Uhaul storage facility and I had to fumigate my new home immediately.

JAMES J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gladys J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shalondrelle B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Malisha B.  |  First Impressions 
Clasificación:
4.0

The facility is clean, easy to access and in a convenient location. Customer service is lacking. Called and was on hold for over 15 minutes and no one answered. Tried to rent on the website and the system locked up at the third step on multiple attempts and wouldn't advance to complete the rental. Went to the store in person and was assisted after a short wait. The staff are friendly and knowledgeable.

Nina P.  |  First Impressions 
Clasificación:
5.0

The service was perfect. I've never had anything but a great experience with the staff and the product at U Haul. As a life long resident of Decatur, I am so pleased that U Haul moved into the old Kmart. The building looks great and the area is well kept. This business is a great asset to Decatur in every way!

paula l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAYRENNIE J.  |  Overall Experience 
Clasificación:
5.0

Really helpful and fast service

Michael C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven B.  |  First Impressions 
Clasificación:
5.0

Love the room should have went with 10x15 but I made my choice work. Building was very well maintained. Love the fact you was given a new lock along with your unit. Love the inside unloading and use of carts. Love the access control to the building. Love the fact it's climate controlled.

Lawrence H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

cathy l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler B.  |  First Impressions 
Clasificación:
3.0

They gave me the wrong unit, for starters. I found a charge on my credit card even though the first month is supposedly free. There is a box of poison in each unit, and it concerns me that you have a critter problem. I plan on moving out very soon.

Terry H.  |  First Impressions 
Clasificación:
5.0

Because as I ask for more time ,the worker made it so I could get more time. And that is putting customers first,I love service like this one,Thank U

LOIS S.  |  First Impressions 
Clasificación:
2.0

I paid for a secure unit for several months from day one the alarm did not work on the unit. Multiple times the shop guy was in the building smoking.

Cory J.  |  Overall Experience 
Clasificación:
5.0

Clean and well lit facility.

GREGORY P.  |  Overall Experience 
Clasificación:
5.0

Jordan was amazing I called earlier yesterday about 11am and spoke to John and I told him I moved out. He said he would check and send me an email he never did and I was due to pay on my storage the next day!!! I called back around 5pm and Jordan answered I told him my situation he promptly went and look at my unit saw I moved out. He immediately moved me out and sent me a move out receipt to my email!!!! Thanku so much Jordan great customer service 

LATONYA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B.  |  First Impressions 
Clasificación:
3.0

Thank you for making my moving experience easy and stress free!

ALLISON L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa E.  |  Overall Experience 
Clasificación:
5.0

The customer service that Cadean gave at the Pershing location in Decatur was amazing and I would recommend anyone to go there. He went above and beyond. Showing me where my storage was and how to use the key pads to get in after hours.?

CHERYL P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GWENDOLYN M.  |  First Impressions 
Clasificación:
5.0

Excellent staff. They were polite and helpful.

ed y.  |  Overall Experience 
Clasificación:
4.0

Receiving invoices has been challenging.

Dream Catchers O.  |  First Impressions 
Clasificación:
5.0

Decatur Il u haul staff is the best in town! I love the prompt service you receive with a nice voice welcoming you too uhaul as soon as you enter the door. I recommend uhaul too everyone I know who be in need of a uhaul or storage.

SHIRLEY P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher D.  |  Overall Experience 
Clasificación:
5.0

Very professional

Maria E.  |  First Impressions 
Clasificación:
5.0

Love this place, everyone is great here.

Achim L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lena C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gladys J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David W.  |  First Impressions 
Clasificación:
5.0

Uhaul was very good to us and we would use them again if needed!!

Sandra R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Staci M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD D.  |  Overall Experience 
Clasificación:
5.0

I was happy with the help i got. Very good place also very clean inside il give 5 thumbs up guy's

Antonio M.  |  First Impressions 
Clasificación:
5.0

Entire staff is super friendly and knowledged in all areas of the facility. Will use the storage facility again if the need arises and will definitely use the equipment/trailer rental services again. And great prices on the quality storage boxes, by the way!

donna v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ISRAEL F.  |  First Impressions 
Clasificación:
5.0

They were good and thoughtful and work with me with my situation. Two thumbs up

Roger D.  |  Overall Experience 
Clasificación:
5.0

Darrell, your guys were awesome here and so helpful. Thank you much!!

Achim L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erwin W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

QUANTEZ W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlans N.  |  Overall Experience 
Clasificación:
5.0

Very clean, very friendly staff, they were easy to work with on settling up my past due fees. Gracias.

Jennifer T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RESAWON N.  |  Overall Experience 
Clasificación:
5.0

I stored a mattress and box springs for more than a year in climate controlled and they still smelled like new. Awesome!!

Anita Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

QUANTEZ W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W.  |  Overall Experience 
Clasificación:
1.0

It cost me a great deal of unnecessary money. The guy refuse to give me the key to storage and the truck he said I can get the storage key when I'm finished with the truck. Well when the loading was finished it was closed which cost me 159.00 more dollars to hire new movers to unload the next day. I was given a storage inside at the very end very expensive lesson never again uhaul

marsha c.  |  First Impressions 
Clasificación:
5.0

Very helpful. Although it said the lock would be in the space it wasn't but the gentleman at the front desk was super helpful. Asked if I had any issues with checking in and wanted me to know they were there if there were any issues to let him know.

Marybeth A.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

AURELIO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica B.  |  Overall Experience 
Clasificación:
3.0

N/a

Lashanda J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAMAINE P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiana C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma W.  |  First Impressions 
Clasificación:
5.0

Nice selection of moving options. Super friendly and helpful staff. Will continue to use this location for moving and storage needs.

donna v.  |  First Impressions 
Clasificación:
5.0

Professional, friendly & helpful staff. Clean, modern secure facility!!

Tramaine P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karoll J.  |  Overall Experience 
Clasificación:
4.0

Great service

LINDA C.  |  First Impressions 
Clasificación:
1.0

It’s not worth it they owe me 60 dollars I still never moved in storage yet I got the storage on 04/30

Patrice S.  |  Online Move In 
Clasificación:
5.0

Great group of employees polite and helpful

Don B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

justin b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terra R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dereck U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol S.  |  First Impressions 
Clasificación:
4.0

Move in was easy, convenient and the entry/access procedure explained to my satisfaction. Further access has been simple and convenient.

Nelson L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C.  |  First Impressions 
Clasificación:
5.0

Beyond easier than i ever expected. Was a contactless after hours move in with a free first month and free lock with only a 7.95 processing fee. Maximum security and climate controlled with inside bays to load and unload to escape the frigid outside winter conditions. Never been happier with a storage process which is why i took the time to write this review

Travis T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy W.  |  Overall Experience 
Clasificación:
5.0

Climate control. Security.

Gaurang P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Karoll J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbie H.  |  First Impressions 
Clasificación:
3.0

Multiple charges were taken out on a truck rental so overall the business we did with uhaul was at best average

Earl T.  |  Overall Experience 
Clasificación:
1.0

Due to the office being closed, I had know access to a broom to sweep out the very little glass from a small broken lamp that was left behind leaving me to be charged the beyond unacceptable outrageous unacceptable $100 cleaning fee that I was NEVER told about or explained!! Plus the guy lied and said the gas was just under the same level it was when picked up. Me and my 2 sons made sure the gas was definitely returned with the right amount of gas, but still charged me $50. Needless to say I'm outraged at this $150 total RIP off fee!!! And will be spreading the word of how Uhaul will screw you over every chance it gets!! Plus the guy who sold me the lock for my uhaul storage only sold me 1 lock & never told me that my storage would be 2 separate units. I was given the impression it would be 1 big unit, not 2 different ones.

Summer B.  |  First Impressions 
Clasificación:
5.0

The process was very streamlined and personnel were fabulous and helpful. Gracias.

Kelly B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Junie W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendell J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUNO E.  |  Overall Experience 
Clasificación:
5.0

I don’t remember the man who helped me but he was wonderful he made sure I got exactly what I had needed thanks again

Shartrese G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Miranda S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ginger W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE C.  |  Overall Experience 
Clasificación:
5.0

Kevin was great! Very accommodating and friendly! I would recommend uhaul to anyone looking for moving needs and storage!

Daniel H.  |  First Impressions 
Clasificación:
5.0

GM was very helpful

JAMIE C.  |  First Impressions 
Clasificación:
5.0

The staff at the Decatur location has been amazing from our very first visit! We pretty much came in contact with them all at one point or another, EVERYONE was polite, professional, knowledgeable, and friendly! Kevin has a great crew!!

Shelley M.  |  Overall Experience 
Clasificación:
5.0

The staff are All amazing and so helpful during stressful week of moving. They all made sure I was set up for the most effective and efficient move and storage. Kevin and Justin were awesome and instrumental in making sure my move went smooth.

Adam T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Devon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly L.  |  Overall Experience 
Clasificación:
5.0

I set the alarm off twice; I didn't realize I needed to insert my code to deactivate it. It would have been helpful to have that detail highlighted in the email that was sent. The staff was wonderful and helpful and made the move in very easy

Shondra L.  |  Online Move In 
Clasificación:
5.0

The onsite manager that handled my storage transaction was Extremely knowledgeable and helpful. I recommended a UHAUL storage the same day to my sorority who has been looking for a climate controlled unit to store items for our organization.

Stacey Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli H.  |  First Impressions 
Clasificación:
5.0

I rent from I-Haul a lot and I have never had a bad experience. Their always available.That means a lot.

Caroline B.  |  Overall Experience 
Clasificación:
5.0

Easy to set up account and get storage supplies. The store was very helpful.

Kimberly L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  Online Move In 
Clasificación:
5.0

Thank you for your kindness and service.

FREDA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL F.  |  Overall Experience 
Clasificación:
4.0

Excellent location from home

Lamar B.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly staff. Easy access to storage unit. Very clean and maintained units. Highly recommend this place and would definitely use it again, if needed, in the future.

Cynthia P.  |  Overall Experience 
Clasificación:
5.0

I had never rented any units for self storage before. Last year, 2019, I retired and had to downsize. Kevin Barringer was absolutely the MOST kind and helpful person at U-Haul. He worked with me as I made 3 unit changes, due to the need for more space. I am moving, and one of the first businesses I looked for was U-Haul. Thank you Kevin for your knowledge and professionalism.

Julie S.  |  Overall Experience 
Clasificación:
5.0

Nope

Rachael S.  |  Overall Experience 
Clasificación:
5.0

Everyone was very accommodating. One woman in particular, had a great attitude every time I heard her helping someone. The process was flawless on both occasions. Gracias

Jesse W.  |  First Impressions 
Clasificación:
5.0

I will always use U-Haul. They save the day.

Caroline B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline B.  |  Overall Experience 
Clasificación:
5.0

Great job

Rachael S.  |  First Impressions 
Clasificación:
5.0

Kevin was fantastic and helped me get the size storage I needed. I will definitely return of the need arises.

Julie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy P.  |  First Impressions 
Clasificación:
5.0

Great customer service. Clean environment. Good to have this level of service in Decatur. Gracias.

John R.  |  Overall Experience 
Clasificación:
3.0

I was dissappointed because I only had it, storage , for a week. Then did not need it so cancelled it. thought I should of got a refund back for the 3 weeks did not use ANGRY about that. Otherwise ev

Melodie M.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful. Will use again should the need arise.

Julia D.  |  Overall Experience 
Clasificación:
5.0

easy to rent

Melodie M.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly and very helpful. They were able to answer all of questions and you could tell they enjoyed their job! Great Staff!

Tim W.  |  First Impressions 
Clasificación:
5.0

The staff at the Decatur store is friendly ,helpful, and knowledgeable.All in all a very pleasant experience.

Frederick C.  |  First Impressions 
Clasificación:
5.0

Everyone was very nice and friendly. Process was quick, and staff was very knowledgeable. The van I rented was in excellent condition and drove nice. Storage units are above average and worth the $.

Cynthia P.  |  First Impressions 
Clasificación:
5.0

We used them to store some of our belongings during a move. Never had any issues and will use them again!

andrew h.  |  Overall Experience 
Clasificación:
2.0

The only I selected the rating at below average is before I moved out of my unit I did a chat with a representative on here asking about refunds she said I would get one from the days I didnt use it.

robyn l.  |  Overall Experience 
Clasificación:
4.0

Staff employees were awesome and very helpful. The manager on the other hand needed a class on Customer Service. Wish this place the best but for us we will not rent or store here again.

JOSEPH S.  |  Overall Experience 
Clasificación:
5.0

It would be nice if you prorated. I paid basically an extra month (from the beginning and the end of each months)

Stephanie G.  |  Overall Experience 
Clasificación:
1.0

Employees were rude and they took forever to complete reservation. When I first walked in the store I was in there 10minutes before someone came in to even acknowledge I was there.

Lisa M.  |  First Impressions 
Clasificación:
5.0

Kevin and other staff were very pleasant and helpful! Also can't beat having 1 month unit rental included with truck rental!

James F.  |  Overall Experience 
Clasificación:
5.0

The lady that helped me was so friendly and personable. My only complaint was there was broken glass in my storage unit and i had to put stuff in it so i could not sweep it up.

Amanda D.  |  First Impressions 
Clasificación:
5.0

Kevin was great during our uhaul storage and moving events. He is an awesome person and very professional even in tough situations, a truly great person to deal with.

Michael W.  |  Overall Experience 
Clasificación:
5.0

Kevin was an awesome person to work with, he is truly an asset to your company.

Michael W.  |  Overall Experience 
Clasificación:
5.0

Please change our mailing address: 804 W. Stratford Dr., Peoria IL 61614. Karl's email is karl_swanson@ymail.com. Gracias

Karl S.  |  First Impressions 
Clasificación:
2.0

Facility was busy. Manager was professional and knowledgeable. Others were not well trained and did not know how to operate system. Made for frustrating experience. All staff was professional.

Dan R.  |  First Impressions 
Clasificación:
4.0

Billie was awsome

TRIANA T.  |  First Impressions 
Clasificación:
1.0

Very rude storage unit had roaches and mice and when management was told nothing was done and then he became rude place suck

Dorris B.  |  Overall Experience 
Clasificación:
5.0

uh

Donald R.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Duane E.  |  Overall Experience 
Clasificación:
5.0

My experience was excellent with a very knowledgeable and helpful employee. The unit was clean and easy to access.

Craig B.  |  First Impressions 
Clasificación:
5.0

The Decatur uhaul employees were everything one could want in customer service. They were friendly, answered questions, solved problems. I would not hesitate to recommend them to anyone. ¡Gracias!

Mary D.  |  Overall Experience 
Clasificación:
5.0

Excelent customer service and friendly staff and verry nice storage facility.

rodney c.  |  First Impressions 
Clasificación:
5.0

Service was good and professional. Thank you.

Lacora t.  |  Overall Experience 
Clasificación:
5.0

The 30 days free storage was great.

BENJAMIN S.  |  Overall Experience 
Clasificación:
5.0

Kristina was awesome and a great help to me. It was a crazy move from Illinois to Idaho and then back to Illinois in a month. Everyone I dealt with from uhaul were very helpful. ¡Gracias!

lori w.  |  Overall Experience 
Clasificación:
5.0

I had u-boxes delivered, moved and picked up. The driver was wonderful&helped accommodate my move over & beyond. She was excellent. Thank you for having such competent and personable lady.

Sandra R.  |  Overall Experience 
Clasificación:
5.0

I received excellent service from everyone who helped me,

Wendy D.  |  Overall Experience 
Clasificación:
5.0

Kevin and John were very helpful and accommodating. I had trouble with working the lock, and John worked with me until I "got it". I appreciate their professionalism concerning my storage needs.

Julie S.  |  First Impressions 
Clasificación:
1.0

went Sunday to put items into my storage unit they were to be open at 9am, needless to say they weren't, it was a little after 10am I had to wait for 20+ minutes for someone to get there to open them.

robyn l.  |  First Impressions 
Clasificación:
4.0

The delivery driver Christina was very efficient and polite.

kent w.  |  Overall Experience 
Clasificación:
4.0

Kevin runs a great facility. Everyone was friendly and knew their job. When we picked up the UBox two safety clips were missing and it took 20+ minutes to correct with one clip being makeshift

Karen M.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful and friendly.

Lori H.  |  Overall Experience 
Clasificación:
3.0

Great customer service with frequent communication!

Kari C.  |  Overall Experience 
Clasificación:
1.0

There is only one lady serving in the area for Ubox delivery service. I was forced to change the delivery date since she did not work on the weekend. My uboxes sit in the facility for four days.

HSIAO Y.  |  Overall Experience 
Clasificación:
5.0

We rented them to keep our stuff in for our household auction. They were a lifesaver to have. Very courteous people to work with and they picked them up the morning of the auction so they were not in

bill w.  |  Overall Experience 
Clasificación:
5.0

👍🏼

Jeff K.  |  Overall Experience 
Clasificación:
5.0

Kristina and Jennifer have been extremely helpful and professional with everything from arranging pick-up/drop off schedules and making sure the box was securely stored. It was a pleasant experience.

Chamee Y.  |  Overall Experience 
Clasificación:
5.0

We only had a delivery and worked with Kristina. She was GREAT! We really enjoyed working with her. She was very helpful in answering all our questions and working with us on the timings

Suzanne S.  |  Overall Experience 
Clasificación:
3.0

Online ordering system was not user friendly, slow, hard to use,.selected inappropriate dates and delivery times. Decatur staff were excellent! Never visited facility so questions poorly designed surv

beth b.  |  Overall Experience 
Clasificación:
5.0

The two U-Haul storage containers were great! I had them for eight weeks. They kept my items clean and dry. I'd definitely recommend using them to others. Thanks for helping make my remodel easier

Janet K.  |  Overall Experience 
Clasificación:
5.0

The agents we worked with were very helpful and able to accommodate our schedules. Friendly, prompt on deliver and pick up times for the U-boxes so that there was no disruption to our neighbors.

ted m.  |  Overall Experience 
Clasificación:
5.0

These ladies do a great job!

ted m.  |  Overall Experience 
Clasificación:
5.0

The staff worked well with my needs!

justin w.  |  Overall Experience 
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