Jordan is such a nice guy!
James E.Customer Reviews for U-Haul Moving & Storage of Decatur
Testimonials From Recent Customers
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There seems to be a lack of communication. Part of it started in the beginning when they input my phone number wrong in Florida. That was discover within a few days and I was told it would be corrected. It wasn't. Then when I went to the website it said I didn't have an order. I reported that in Florida also and was told that they didn't know why. My belongings arrived in Decatur but they didn't contact me because they had the wrong phone number. Why they didn't use email I don't know. Most of the time when I tried to call any number for uhaul I got told by your system it would be a 15 to 30 minute wait time. So yes, you have a communication problem in several ways.
Peggy R.I have used this storage facility since it was opened. The service and the personnel have always been great. Oh the storage unit itself is also great.
Paul J. | Overall ExperienceEverything was fine!
Steven L.Great friendly staff.
Nathan B. | Overall ExperienceJust keep up the good work. Employees were friendly and very able. All went smooth. Thanks
Dave G.Service was slow but there was only one employee working the register. They also didn't give me the correct number of pads but luckily I didn't use any of them.
Sarah S.Donisha was the first person to welcome us to Decatur. Her kindness and helpful manner set her apart. She also knows her job thoroughly and is able to quickly evaluate convoluted situations and offer appropriate solutions. We look forward to working with her again! :)
Heidi L. | Overall ExperienceI can't remember their names short black girl, danisha? Maybe? Tall white guy, super fast and nice! This is my 2nd time working with them at this location.
Lucas B.Your staff was awesome!! The woman that waited on me was very professional and had a VERY good personality! Very nice! Thanks!
ray L.Donisha's customer service, professionalism, and friendliness make her so easy to work with. I am in the middle of a cross country move, lost two pets this week in the process, and am living out of a dreaded hotel. Donisha was compassionate about my situation, and stayed calm and collected while I had a little meltdown. Donisha knows the products/services and was able to find a solution that best fit my complicated situation. She also sorted out my reservation that no one at uhaul (1800#, not the local office) wanted to assist with. I explained the situation and Donisha never got frustrated or lost her cool even tho my situation was convoluted and I was completely out of my mind. Thank you Donisha for making my day a little sweeter!
Heidi L. | First ImpressionsStaff was fantastic! Great personalities, there to help with all my needs! Very professional !
pamela R.Stop taking extra money n have the right amount of change, or else I'll go to the competition!
Dezzmend R.The staff at the location did not have enough training in the ubox process, so while they were friendly and helpful they were not as knowledgeable as they should have been.
jeremy H.You need to tell customers when they are dropping off after closing time that they have to sign the vehicle in and take pictures BEFORE putting the keys in the box. I was not told therefore was not able to get a photo Of the dash or get the mileage.
Keegan B.The truck that I was in must've had some mechanical issues I only use it for about 10 miles as I was doing an in-town Pick up to take home but anything longer than that and it would've been a very very unpleasant experience
Jessie W.Jordan was great to work with and very professional.
Matt R.Would appreciate maybe the person in the office telling me where the truck is! I had to drive around for a while to find it but that's okay!
Olivianna C.It was easy to use, the truck was ready and Jonathan who helped me was very helpful!!
Tracey K.I told the lady when I would be dropping it off when I returned it she said we have to charge you for two days. I would have waited two hours to pick it up if she would have said something.
FRANK T.My bank statement still shows I'm charged $71, and I was told I would be charged $24 cause I'll be reimbursed for adding fuel to the vehicle. Not sure how long that takes but it'll be better to see that change a little faster.
Tyler W.I'm so glad U-Haul took over the old K-Mart on Pershing Rd. It was such an eye sore until you moved in to that property. It looks so much better now!
paula L.Only issue I had was some website navigation on the return, that could be maintained or updated , I also recall there being a issue with the employees on the portal when we were checking in , maybe webmaster needs to step it up
Jeffrey E.The young lady at this location went above and beyond helping me transfer my drop off from the original D.O. location. Tom at Billingly was also helpful for the same reasons.
Ron D.Great service
Franshika J.I didn't drop the equipment back at this location the tow truck driver that your general manager Melissa told to call the cops on me did
Damian K.Staff was excellent
Stacy T.Very quick and polite
Nancy F.The billing is very confusing. I have had 3 holds on my card, got charged over 200 dollars more than I thought it would be, and still have a hold on my card for 188 more dollars. I got no receipt telling me why I got these extra charges.
Shalyn S.Made reservations a month ahead when I get there they do not have the trailer I reserved for they did not care about my issue or anything
Beyounce B.Keep doing what you are doing!
Timothy S.The guy at the uhaul store was helpful.
Michael W.Will definitely use this location again. Workers were super nice!!
Lucas B.You can lower your prices.
NEWTON M.The manager Jordan and the employee Donisha were so kind and their customer service skills were impeccable 💙 I have nothing but good things to say about the company
Melva R.I specified when I began that I wanted a 10' truck. Towards the end of the transaction I found out that I was being rented a cargo van. I asked the front desk clerk several times to verify that the cargo van would fit my needs, a King Mattress and bed frame, and she confirmed that it would be big enough multiple times. This didn't end up being true at all, and the mattress itself had to be compressed significantly to fit it into the van. This resulted in us not being able to complete our move as planned and is going to result in us having to rent another Uhaul later this month.
Kawaiola W.The staff that was in attendance was awesome. However, I tried to call customer support 2 different times and was put on hold for 30 minutes before my call was dropped. The customer service needs to improve.
Sean M. | First ImpressionsPray for lower gas prices. lol. Besides that just keep up the great job your doing. Awesome customer service. You made our moving 100 % better. Thankyou for your service.
Lora S.Knowledge of where the trucks are parked that's being rented out
Charaya P.Not much, Decatur store was very clean, organized and professional.
Joseph H.It's a bussiness not a play on your phone and act like your being disturbed by customers.
Philip L.Staff was great, made a fuel issue correct, nice job.
Jason R.Van needed more gas in tank less than a 1/8 of a tank. Luckily gas station not to far from lot.
MichaelDale P.Nothing to improve. It was a great experience. Super friendly, knowledgeable staff. Easy rental, easy pick up and drop off. Highly recommend.
Matthew J.You guys were great
KIMBERLY H. | Overall ExperienceGet better computer system. Training needs to be done for some employees.
RANDALL C.Brought the van back early but was charged more.
Tyler W.Please make sure when you rent all vehicles that the vehicle is not already in trailer mode. It runs smoother if you're just using the truck only.
sondra W.Let customers use there own personal lock
Greta N.Don't need any improvements
Lucy C.It very nice everyone was helpful
Jim A.Jaden is great and I appreciate his help. He needs more people to help him.
Lesa C. | First ImpressionsJordan and his team were the best! Polite and courteous. Van was perfect for my moving needs! Super glad they were there to help! Plus storage right on the same site! I will definitely be back for my FREE MONTH! ¡Gracias!
kevin B.Great customer service, Jordan was always accommodating and the lady checked me back in was also very nice and competent. Will use again for sure.
Mohammed K.If u get storage out before your due date should be prorated
OCTIVIA F. | Overall ExperienceThe Manager Darrell is so easy to work with, he made moving during a stressful time easier. ¡Gracias!
James E. | Overall ExperienceJordan was very kind. Great customer service. He went out of his way to show me around and to show me how to use the key code pad to get into the storage facility.
CHERYL Palmer H. | First ImpressionsI have to praise the staff at the Pershing Road Decatur IL U-HAUL facility. Everyone was professional and always willing to accommodate me. I want to especially mention Jordan, who deserves a management opportunity!
DAVID H. | Overall ExperienceMy original storage unit was given to someone so had get a new one???
Marilyn W. | First ImpressionsAwesome service!
jennifer c. | First ImpressionsReceived email for due date didn't receive one for the previous month
RANDALL T. | Overall ExperienceBut I won't return uhaul again .. told me it wud b 54.75 then they debit my acct an additional 21.54. Idk why but thats fine
Peggy R. | Overall ExperienceI gave good ratings, but I did have 2 major issues. The first time I went to get some things out of my unit it was locked with a U-Haul lock on it. It was an error. The only reason it was an issue is because I was in a super hurry and very jammed up that day. It took extra time to get into the unit. Next, when I did get in, my stuff was soaking wet!! That was a huge problem, again because of my time crunch. Needless to say I was NOT going to put another thing in there. It was a maddening experience. I do think my experience was a rare and unfortunate one, that is why I am not giving a bad rating. I like that your facility looks very nice and so glad you took over the old rundown K-Mart.
paula l. | Overall ExperienceThe reason I answered NO to #5 and #6 is because the facility needs to be fumigated very badly. I only had a storage space for one week, and I noticed cockroaches in my plants as I was removing my property from storage. Many more cockroaches came out of my furniture when I got moved into my new home. They were not in my property prior to being in the Uhaul storage facility and I had to fumigate my new home immediately.
JAMES J. | Overall ExperienceThe facility is clean, easy to access and in a convenient location. Customer service is lacking. Called and was on hold for over 15 minutes and no one answered. Tried to rent on the website and the system locked up at the third step on multiple attempts and wouldn't advance to complete the rental. Went to the store in person and was assisted after a short wait. The staff are friendly and knowledgeable.
Nina P. | First ImpressionsThe service was perfect. I've never had anything but a great experience with the staff and the product at U Haul. As a life long resident of Decatur, I am so pleased that U Haul moved into the old Kmart. The building looks great and the area is well kept. This business is a great asset to Decatur in every way!
paula l. | First ImpressionsReally helpful and fast service
Michael C. | First ImpressionsLove the room should have went with 10x15 but I made my choice work. Building was very well maintained. Love the fact you was given a new lock along with your unit. Love the inside unloading and use of carts. Love the access control to the building. Love the fact it's climate controlled.
Lawrence H. | Online Move InThey gave me the wrong unit, for starters. I found a charge on my credit card even though the first month is supposedly free. There is a box of poison in each unit, and it concerns me that you have a critter problem. I plan on moving out very soon.
Terry H. | First ImpressionsBecause as I ask for more time ,the worker made it so I could get more time. And that is putting customers first,I love service like this one,Thank U
LOIS S. | First ImpressionsI paid for a secure unit for several months from day one the alarm did not work on the unit. Multiple times the shop guy was in the building smoking.
Cory J. | Overall ExperienceClean and well lit facility.
GREGORY P. | Overall ExperienceJordan was amazing I called earlier yesterday about 11am and spoke to John and I told him I moved out. He said he would check and send me an email he never did and I was due to pay on my storage the next day!!! I called back around 5pm and Jordan answered I told him my situation he promptly went and look at my unit saw I moved out. He immediately moved me out and sent me a move out receipt to my email!!!! Thanku so much Jordan great customer service
LATONYA W. | Overall ExperienceThank you for making my moving experience easy and stress free!
ALLISON L. | Overall ExperienceThe customer service that Cadean gave at the Pershing location in Decatur was amazing and I would recommend anyone to go there. He went above and beyond. Showing me where my storage was and how to use the key pads to get in after hours.?
CHERYL P. | First ImpressionsExcellent staff. They were polite and helpful.
ed y. | Overall ExperienceReceiving invoices has been challenging.
Dream Catchers O. | First ImpressionsDecatur Il u haul staff is the best in town! I love the prompt service you receive with a nice voice welcoming you too uhaul as soon as you enter the door. I recommend uhaul too everyone I know who be in need of a uhaul or storage.
SHIRLEY P. | Overall ExperienceVery professional
Maria E. | First ImpressionsLove this place, everyone is great here.
Achim L. | Overall ExperienceUhaul was very good to us and we would use them again if needed!!
Sandra R. | Overall ExperienceI was happy with the help i got. Very good place also very clean inside il give 5 thumbs up guy's
Antonio M. | First ImpressionsEntire staff is super friendly and knowledged in all areas of the facility. Will use the storage facility again if the need arises and will definitely use the equipment/trailer rental services again. And great prices on the quality storage boxes, by the way!
donna v. | Overall ExperienceThey were good and thoughtful and work with me with my situation. Two thumbs up
Roger D. | Overall ExperienceDarrell, your guys were awesome here and so helpful. Thank you much!!
Achim L. | First ImpressionsVery clean, very friendly staff, they were easy to work with on settling up my past due fees. Gracias.
Jennifer T. | Overall ExperienceI stored a mattress and box springs for more than a year in climate controlled and they still smelled like new. Awesome!!
Anita Q. | Overall ExperienceIt cost me a great deal of unnecessary money. The guy refuse to give me the key to storage and the truck he said I can get the storage key when I'm finished with the truck. Well when the loading was finished it was closed which cost me 159.00 more dollars to hire new movers to unload the next day. I was given a storage inside at the very end very expensive lesson never again uhaul
marsha c. | First ImpressionsVery helpful. Although it said the lock would be in the space it wasn't but the gentleman at the front desk was super helpful. Asked if I had any issues with checking in and wanted me to know they were there if there were any issues to let him know.
Marybeth A. | Online Move InN/a
Lashanda J. | First ImpressionsNice selection of moving options. Super friendly and helpful staff. Will continue to use this location for moving and storage needs.
donna v. | First ImpressionsProfessional, friendly & helpful staff. Clean, modern secure facility!!
Tramaine P. | First ImpressionsGreat service
LINDA C. | First Impressions