Customer Reviews for U-Haul Moving & Storage of De Pere

1,760 comentarios

1180 Mid Valley Dr   De Pere, WI 54115

(920) 278-4025

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(920) 278-4025

1180 Mid Valley Dr
De Pere, WI 54115

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

All communication with the location was positive and thoughtful. Improve- have a key drop off box on the building. ¡Gracias!

Pete M. 
Clasificación:
5.0

El cliente no dejó un comentario.

dianne V. 
Clasificación:
4.0

Not just at this location, but UHaul's computer system is touchy. EX: When we first rented our locker (before move-in day), the reservation had vanished when we arrived with goods the next day. When I returned a van recently the UHaul site would not recognize my location. Kaleigh Kaycon is a great mgr. & very responsive though.

STEVEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM J. 
Clasificación:
5.0

Hands down the best Uhaul I know of, across this country.

CHRISTINE S. 
Clasificación:
5.0

Loved the use of utility dolly's and how many there were. These are so very helpful and makes moving so much easier. I also love the community area where one can leave some items no longer needed or wanted, for somebody else to take. This is real cool!!

Jerelyn C.  |  First Impressions 
Clasificación:
4.0

The local locations were fine to work with. In fact, the people who picked up or dropped off the uboxes were fabulous, especially in East Peoria, IL. But oh my gosh, to even be able to talk to anyone on the phone from ubox, I had to freaking wait for an hour on hold! That's wrong! Then, when I'd try to freaking talk to someone on chat, I'd be waiting for such a long time that either I'd forget, or finally someone one get on, and before I could even reply to say that I was there, they'd end the chat. It was terrible. THEN! When I called to see what could be done about me being charged for a whole freaking month of ubox usage even though I only used the uboxes for FOUR days in the last month, the guy on the phone was such a jerk! He acted like I was mentally handicapped or something when he was telling me there's freaking nothing I can do about getting that month prorated. I was very upset at that interaction. The costumer support was just absolutely awful, and I will definitely be paying more and using a different company the next time I move simply because of that.

Brittany B. 
Clasificación:
5.0

Everyone is very helpful. This is my go to location for UHAUL trucks.

JASON H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROB T.  |  First Impressions 
Clasificación:
5.0

I have no complaints about the location, only that I had to go to this location to get a much larger truck than was needed because the original one I reserved a month in advance was not available. I was told that the truck had brand new tires on it - it did, but I wonder if anyone bothered to check to see that the tires were round.

BENJAMIN W. 
Clasificación:
5.0

Everything was good, The GM was helpful and knowledgeable.

MARK R. 
Clasificación:
5.0

This is one of the best U-Haul locations that I've ever worked with.

ANTONIA V. 
Clasificación:
4.0

Calling the facility was frustrating at times. Staff wasn't available to answer calls. Renting a unit in the beginning was frustrating. I made three trips to the facility to rent a unit. Once I was able to secure a unit, it ran smoother.

Robyn M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sarah r.  |  Overall Experience 
Clasificación:
5.0

The only thing that made me mad is i only need the truck a couple hrs after my time and they charged me for a hole nother day..

LORI W. 
Clasificación:
1.0

Until recently my experience with U-Haul has been favorable. But my recent interaction over a previously installed trailer hitch have made me vow to find alternatives-because it concerns a safety and liability issue. I had a hitch installed on my 2018 Chrysler 300 when it had 6000 miles on it. Today it has 20,000. I drove the car infrequently, but when I did I noticed a rattle while driving in the city. I did not consider that this was tied to the hitch installation, and because I was driving a fleet vehicle rather the 300 at the time, and the car was garaged, I was not concerned because I attributed the rattle to a manufacturing issue that would be covered by a factory warranty. I assumed it was a trunk bracket or something minor. Unfortunately, when I finally made reservation with Chrysler to investigate and repair I discover the issue was not with the car, but with U-Haul. It was with an improper hitch installation, where the installer did not reattach exhaust brackets on each side of the dual exhaust. Of course I learned from Chrysler that this has created vehicle warranty issues and safety issues since the hot exhaust, now improperly installed, is close to the fuel system. I did what would be expected and made an in person visit to the U-Haul store. A technician was kind enough to take a look, and confirmed that the installer failed to attach the two exhaust brackets because the hitch that was installed did not have “holes” that would permit reattaching to the vehicle. He didn't know what to do, because he had no authority-however he promised to let the manager know. Which he did. A day later the manager called. This is where the problem begins. Because the installation was some time ago, the manager said that despite acknowledging the hitch being improperly installed it was no longer Uhauls responsibility, since I failed to protect myself by purchasing a warranty (apparently to safe-guard myself from their improperly performed installation). Now mind you, this isn't about a bolt working it's way out, or a hitch weld failing, this is about their installation professional deciding that Chrysler's factory safety engineers apparently decided to add brackets to secure a dangerously hot vehicle component that were unnecessary….with no mention of it. I asked if the safety implications bothered her, or the fact that it impacts my warranty. Her response was sorry. You didn't protect yourself (against our improper installation) by taking out the warranty. I asked if the potential liability troubled her and her response was that she was limited by what U-Haul permits her to do. In the meantime. I have an otherwise pristine vehicle left with a rattling exhaled, because it has two brackets that are unattached. A hitch I am afraid to use, even for a bike ride. An admission of their failure to install properly, w big “â€"â€"- you.” And a service manager from Chrysler saying we can't cover the exhaust system under warranty because aftermarket modifications were improperly installed. Is used to often, but a 1-star rating can't possibly convey the depth of the problems, then and now, with this transaction. Please help. This isn't difficult. It only takes replacing the incorrect hitch with the correct one, and attaching the brackets to secure and return the vehicle to its safe and original condition. The problems identified with U-Haul in this review are accurate and unexaggerated. Also inexplicable from a brand protection perspective and a liability perspective. In the meantime if you have an unexplained rattled….you might want to recheck your hitch installation.

Jon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dakota J. 
Clasificación:
5.0

El cliente no dejó un comentario.

liz n.  |  First Impressions 
Clasificación:
5.0

All female store. Amazing. Great service. Changed my reservation to this location as I had amazing service buying boxes.

TAMARA L. 
Clasificación:
5.0

Not a thing

DARRELL L. 
Clasificación:
5.0

Excellent service.

Katherine M. 
Clasificación:
1.0

I didn't even get a chance to use the unit. I didn't even move my stuff in yet and you canceled me. I hadn't moved in yet and you send me a message that because I didn't have anything in my unit, you were canceling me. I called and left a message to please don't cancel, I will be placing items there....you canceled me anyway. Very poor organization. I would never recommend you. Now, I don't have aMetzger. Obviously poor service and you don't check messages. Steven metzger.

steven m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne K.  |  Overall Experience 
Clasificación:
2.0

Said truck was full. At first appearance it looked like it but when I filled up the needle went significantly further. Initial signup said they would not go for less than a week. I only needed 3days but I was forced to pay for a full week.

DAVID N. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda T. 
Clasificación:
2.0

The alarms when you open the storage door or take a cart is super annoying. I would not rent another unit because of that.

Ted L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur H. 
Clasificación:
5.0

Everyone at this facility was totally professional and went out of their way to help make our move smoothe...

GERALD S. 
Clasificación:
5.0

I was super pleased from the Start of ordering online. Every step of the process was easy and convenient. I got to my rental and entry was convenient and Thank you for the lock that was the welcome sheet. What great customer service.

Carla C.  |  Online Move In 
Clasificación:
5.0

Desk folks were great!

JENNIFER A.  |  First Impressions 
Clasificación:
3.0

I had a 10 ft moving truck and Really needed a ramp. It was limiting on what items could be moved

DANIEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken S. 
Clasificación:
5.0

I just want to say that the our delivery driver, I forget her name, she just recently got married. SHE IS AWESOME! You need to do whatever you need to do to keep her and promote her. She had excellent customer service skills and took care of issues right on the spot that dispatch did incorrectly. ¡Gracias!

Sonia C. 
Clasificación:
5.0

service people freindly and very helpful

GARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James H.  |  Overall Experience 
Clasificación:
5.0

I purchased the rental spot online on Saturday, when I got to the location the associate was super helpful with explaining how to access the building during business hours and outside of business hours. A lock wasn't in my room so he told me to swing back down if one wasn't there. He was friendly and I didn't feel like I was an inconvenience to the associate. So far great location and great customer service. It was also helpful having the carts available to bring stuff to my location. Nice job!

Samantha V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia I. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ira b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK H. 
Clasificación:
4.0

i called for a week,at least twice a day to make a appointment and no one ever answered, had to leave messages which i never received a call back to get a appointment to have u-haul hitch installed. i had to call u-haul head quarters to ask them how a person can get hold of the de pere u-haul store?? they said they would hook me up with the regional u-haul which they hooked me up with the wrong regional u-haul !!! they then said they will take care of my problem and contact de pere u-haul and they WILL call me,15 min. later i received a call from de pere u-haul. once i met kaleigh and watched her take care of e-mails, few phone calls customers thru the door, arriving semi's to be unloaded, rentals getting dropped off, rentals getting picked up ect. ect. while i waited for my hitch to be installed i listened to another customer come into store complaining NO ONE ANSWERS THE PHONE HERE----------you need much better communication with customers. kaleigh did a great job but she is only 1 person, you are lucky to have her!

Bruce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE C. 
Clasificación:
1.0

I didn't need a second unit and they wouldn't give me a refund even though I cancelled within 3 days.

Jeanette J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirt G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIME L. 
Clasificación:
5.0

Have more staff on.

Chelsea S.  |  First Impressions 
Clasificación:
5.0

Awesome customer service, very friendly and helpful.

John O. 
Clasificación:
1.0

I overestimated the mileage I was going to use. I used way less and was still charged the initial estimated amount (39mi vs 100 mi).

Taylor O. 
Clasificación:
5.0

The facility was always very clean and all of the staff was very helpful! Excellent customer service!

James V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

Kayleigh is amazing!

Ryan K.  |  Overall Experience 
Clasificación:
5.0

These young ladies where excellent with communicating what to expect and answering any questions very professional very fast and efficient totally totally would recommend to anyone to do the pods! I'd again go with this choice!

patricia Z. 
Clasificación:
5.0

The staff at the DePere Uhaul was ABSOLUTELY AMAZING!!! Kayleigh and her crew is TOP NOTCH! Anything I needed they were there, any question I had they found the answer to.. GOD BLESS ALL of you in helpibg my wife and I with our journey... THANK YOU INFINITY... Gerald and Kerry SMALLS

GERALD S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
1.0

RENTED A UNIT JUNE1ST HAD MY CARD ON FILE AND AUG 2 I WAS BILLED FOR LATE FEE AND A LIEN TO SELL OFF UNIT FOR NON PAYMENT ..... THE GENERAL MANAGER IS NO HELP AND NEITHER ARE HER EMPLOYEES... I HAVE NOT BEEN ABLE TO GET TO ANY OF MY THINGS FOR 3 MONTHS... THE POLICE WERE EVEN CALLED... NOW I HAVE TO FORK OUT ANOTHER 80$ to remove a lock... this is a fk$N NITEMARE

Preslie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

YER Y. 
Clasificación:
3.0

I would not recommend U-Haul overall to my friends. I first reserved an enclosed trailer. I got a modify a day before pick-up that I need to pick up at different location at a different time and could only use it for half amount of time I needed. So I put in a second request in to use a cargo van. I got a call the morning of to say that none were available. I would be giving a bigger truck but the rates will be adjusted so I didn't encure more cost. That didn't happen, beside the rate being higher than the fan it cost me more in gas. I will not be using u-haul agian.

PATRICK V. 
Clasificación:
5.0

Girl that dropped Pods off and picked up excellent!!

PATRICIA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
5.0

No complaints with service, facility or staff. My issue is storage compartment reserved was not available. My question is why wasn't my reservation honored? I even asked about first floor since I'm disabled.

joseph l.  |  First Impressions 
Clasificación:
5.0

Great service, clean truck, thanks!!

SCOTT A. 
Clasificación:
5.0

Don't know everything is good already

SAMUEL B. 
Clasificación:
5.0

The move went great, the truck and equipment from Uhaul was perfect.

Jon J. 
Clasificación:
5.0

The 2 people in the store were wonderful to work through my challenges with the last minute changes that were made to my reservation. I was frustrated that I was notified less than 24 hours that the truck I reserved was not available (10') and then when I arrived to lease the replacement (20') that one was also not available - they wanted me to take a 26' on a 400 mile trip that I only needed a 10' for. What was the most discouraging part was there was a 10' that was on the lot (for pick up 2 days after my reservation) and it wasn't available to me. I appreciate the 2 workers that finally did give me the 10' on the lot as a solution. Just another note - while the cab was clean - it did smell like someone had been smoking in there so I had to bring my air freshener for the trip.

Pamela J. 
Clasificación:
3.0

The date that was on my paper was not the date in the computer for some reason. The company did get it to the location but late in the day. The pod was broken so couldn't lock until the pod mover came back.

Jennifer H. 
Clasificación:
5.0

The drop off was as easy as could be and will use this location again in a few weeks.

TODD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie N.  |  Overall Experience 
Clasificación:
5.0

Excellent employees, willing to go the extra mile for the customer!

Tarek A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA R. 
Clasificación:
4.0

The mobile checkin did not work. The man working was amazing even after getting a call from someone who dropped off a truck and locked the keys in it. He walked away for a moment to cool down and came back and was great with us. He did the checkin for us and we were off.

MICKY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy V.  |  Online Move In 
Clasificación:
2.0

Never bothered to show me the process for returning after hours. Turns out I have to download the app and create account just to return the truck. There is no direction about this. Lock box impossible to find. Called U-Haul and on hold for 30 minutes. I gave up. Locked keys in truck. Next day the rude idiot at the location calls me and tells me he only has 1 key for the truck. Are you kidding me?? You guys are horrible. The only good thing was that the truck was clean and ran as expected.

ALI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy B. 
Clasificación:
1.0

I drove 33.1 miles and had to put 9.8 gallons of gas in to fill the tank. When I asked the employees about whether or not they were sure if the tank was full when I picked up the truck neither one of them could give me answer and stared at me with a dumbfounded look. Neither one offered to help fix the situation and just looked at me as I walked out of the store. Extremely disappointed and I don't feel it's right that I have to pay to the fill the tank of previous users of the truck. If someone would like to call me to talk about this I would actually welcome it.

KYLE C. 
Clasificación:
5.0

Everyone i spokke to and dealt with were so helpful,polite, courteous. They were so positive and upbeat. I would reccomend uhaul in a heartbeat. Thank you for everything.

lynnette I. 
Clasificación:
5.0

Great store, they were incredibly helpful.

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUC T. 
Clasificación:
5.0

Truck reservation was ready as promised. Moving process went very smoothly.

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
3.0

Employees were not helpful, when I checked out at the front desk the woman said it had processed but I still had a charge. The first time I went in I set up autopay with the woman and it never happened, resulting in a late fee. very unprofessional.

Jennifer S.  |  Overall Experience 
Clasificación:
5.0

Awesome facility for (in our case) pre-move storage.

Steve S.  |  First Impressions 
Clasificación:
5.0

Excellent customer service from Mr. Anthony Skubal very helpful and knowledgeable on Uhaul products.

Juan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RILEY S. 
Clasificación:
1.0

Give the customer the correct key for the vehicle they rented

Alec H. 
Clasificación:
3.0

I did not always get consistent answers to my questions when calling customer service. Sometimes I was told that the monthly rate was able to be pro-rated and sometimes not. Samantha, the box delivery person is amazing. She is cheerful, helpful and did a great job in meeting our needs. I cannot rate the storage facility because we used U-boxes.

Deb T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cathy M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
5.0

Our checkin and checkout woman was very nice! Gracias

ALLAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashish u.  |  Overall Experience 
Clasificación:
5.0

All employees that I spoke to or that helped me in any way was a great person to work with. Professional, kind, respectful and courteous. I do recommend this facility to anyone with storage or moving equipment needs 100%.

brian r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina W. 
Clasificación:
3.0

The 26' truck JH 3288D has a set of newer front tires that are not properly balanced. Severe bounce to front end and hard to control at times. On return during business hours only one attendant on duty and she had customers waiting in line so unable to check truck in. Location greatly under staffed. Truck was clean and good in appearance but Very rough riding and dangerous.

Byron K. 
Clasificación:
5.0

Very clean and price is great.

Martha c.  |  First Impressions 
Clasificación:
4.0

Didn't think I would have to enter the access code twice at both keypads, but I figured it out eventually. The first is to check in and the 2nd is to open the door. But it always fails ("not checked in") the next time I go back out to my car and then do the same thing to re-enter. I have to do the process 2 or 3 times before it works.

Joseph D.  |  Online Move In 
Clasificación:
5.0

They were great they were worked with me in getting the best possible rate. I would highly recommend them to anyone. Great people, Great Service!

TODD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayla B.  |  Online Move In 
Clasificación:
5.0

She answered all my quesrions, showed me where it was and set me up perfectly! Thank you so much for making my move as easy as possible!

Heather r.  |  First Impressions 
Clasificación:
4.0

Don't bother with the self checkout option, it's not worth the hassle. Staff at the location are friendly and better equipped to work with you.

LEE M. 
Clasificación:
3.0

The staff was helpful but not on the same page. Unorganized

Raphiel H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raphiel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley C.  |  Online Move In 
Clasificación:
1.0

Local franchise are crooks... refused to meet contract obligations, and charging me rent today for U-Boxes emptied last week. Better to burn your stuff than use Uhaul...

James B. 
Clasificación:
5.0

The employee at this location was awesome.

KELLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOYD Z. 
Clasificación:
5.0

Very friendly and helpful

james C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC T.  |  Overall Experience 
Clasificación:
4.0

Thanks for the business. It was greatly appreciated. Storage facilities were emptied on Friday July 10, 2021 and rental truck returned at 2:45 pm.

MARO S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick V. 
Clasificación:
5.0

Was there after hours a few minutes byte still helped me drop off. Very helpful.

JON J. 
Clasificación:
5.0

Excellent experience, the truck was almost brand new and the store rep was polite and helpful, she provided me with the best rate possible and the cost was less than I expected.

PAUL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE D.  |  First Impressions 
Clasificación:
3.0

Along with a 26' truck we also rented a car hauler. We were told that we could not drop off the car hauler at this site since the manager got hurt at one time doing that and we were to schedule a different drop off location. Again, not much in the way of customer service BUT other drop off places informed us that we should drop it off there since it didn't make sense not to....we dropped off here.

Dave B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Erica R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mya B.  |  Overall Experience 
Clasificación:
5.0

I just so happened to be "That guy" and came in last minute to rent a van and the 2 associates that helped me were very friendly and welcoming. I very much enjoyed my experience there and will definitely continue to do business with this location.

BRIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald Z.  |  Overall Experience 
Clasificación:
5.0

The Staff is Awesome! They were incredibly helpful & made the entire process painless!

Robert H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN D. 
Clasificación:
5.0

Best storage unit experience I've ever had!! Such a 180 from other places we looked at. Great, climate controlled, secure, clean looking units and so many complimentary features too. Carts to help load and unload, elevator, security systems, a new lock to go on the door, SO WONDERFUL!! Would recommend to anyone!!

Allison H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW C. 
Clasificación:
5.0

Thank you Kaleigh Kacyon! This was my first time picking up a U-haul and she took her time to go over everything with me when I could tell she was having a busy day! She made my moving so much easier!

AUSTIN S. 
Clasificación:
5.0

No improvements from me! Your in-store staff was AWESOME & EXCELLENT!!!!

MICHAEL P. 
Clasificación:
2.0

Rented a van for 7 hours, was charged for two days. Van needed steering fluid or something, drove like a tank, had sore arms for 2 days. Reached out to customer service and the store..No one answered my question as to why I charged for 2 day for 7 hours.

CODY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

The move went smoothly. The only thing that I'm a little miffed about was that I had paid $8.00 in advance for moving equipment and it was never included in the truck so I had toove it without the equipment.

KALI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K.  |  Online Move In 
Clasificación:
5.0

Your staff was very friendly, courteous, and professional...

GERALD S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alec T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua W.  |  Overall Experience 
Clasificación:
4.0

It’s a lot for one staff person to handle

Renita T.  |  First Impressions 
Clasificación:
5.0

This was the BEST managed U-Haul facility we have ever seen. It was very clean and well-run.

Julie F.  |  Overall Experience 
Clasificación:
5.0

Kaleigh was great to work with !!!!

Paul T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa B.  |  Online Move In 
Clasificación:
5.0

the job done was great, the facility is great. some people like me are juss dumb and need step by step instructions for things.

Logan P.  |  Online Move In 
Clasificación:
5.0

We have been very happy with the storage until the day we closed it out. The month ahead was taken out just two days before we closed it out so we paid $50 for two days of using it. This really irked me. If I had known that I would have cleared it out earlier. If possible, I would like a refund for June 2021.

Amy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bob h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian J.  |  Online Move In 
Clasificación:
5.0

The girl at your front desk in Depere location is wonderful and the girl who delivered was also great. If I still owned my business, I would hire them on the spot or try to steal them from your business. Great Great workers.

thomas o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TANYA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mya B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Genette Z.  |  First Impressions 
Clasificación:
4.0

It was a very nice location that looked very clean. Once I figured out how to use the keypads, it was very easy. The only thing that happened was my lock was not in my storage unit. I had to go down to the office and ask them about it. They resolved the problem and I was very thankful they were still open!

Caleb S.  |  Online Move In 
Clasificación:
5.0

The guy at the front desk was super helpful and kind.

Sara W.  |  Online Move In 
Clasificación:
5.0

Well equipped facility. Well lit and very clean. All the moving materials you'd need are available there. Reserved on line and went there one day prior to reservation. Everything was taken care off. Plenty of carts for moving.

Thomas M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James V.  |  First Impressions 
Clasificación:
5.0

The manager was extremely friendly and helpful!

ella o.  |  First Impressions 
Clasificación:
5.0

The staff is extremely professional at the De Pere, Wisconsin location. I have several U Boxes in storage currently and know that the staff will do everything they can to expedite my transferring the items out of your boxes into a storage unit

Antonia V.  |  First Impressions 
Clasificación:
5.0

Fast, easy, simple to follow instructions and the facilities are immaculately clean.

Andrew W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Desyre E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S.  |  First Impressions 
Clasificación:
2.0

We stopped in in person prior to needing the locker. We had a great experience in reserving the locker. When we came back on move in day, there was no record of our reservation and the gentleman seemed annoyed with US that YOUR system had lost that record. He did not seem familiar with how to correct it. It took a considerable amount of time to correct the error, get the truck and the employee seemed annoyed by that. We had believed we were set up for auto pay on the locker, but we were locked out the first time we tried to access the unit. We had to stop in again and get the late fee removed which also was a hassle. The unit is great, the building is clean - just lots of system issues that seem avoidable.

steven k.  |  First Impressions 
Clasificación:
5.0

My favorite U-Haul location in the country.

Michael S.  |  Overall Experience 
Clasificación:
5.0

So clean, and the lady who helped us was so nice and knowledgeable!

Claire M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry K.  |  First Impressions 
Clasificación:
5.0

Good experience

Eugene A.  |  Overall Experience 
Clasificación:
5.0

I always go to uhaul for my storage and would recommend

Amanda A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn F.  |  Overall Experience 
Clasificación:
5.0

the folks at depere u haul moving and storage were fantastic, Very well run.

john b.  |  Overall Experience 
Clasificación:
5.0

with the exception of one employee yelling at us to put a mask on, staff was very helpful

Karen K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tamara s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert G.  |  First Impressions 
Clasificación:
5.0

Not only did I use this facility as a storage unit I also rented a trailer. Kailey actually picked up the trailer and Hooked it up to my truck 3 thumbs up

robert r.  |  Overall Experience 
Clasificación:
5.0

Kaleigh was great and friendly and answered all my questions. The location is clean and warm and makes me feel safe leaving my belongings there.

Tera L.  |  First Impressions 
Clasificación:
5.0

We have been in a three-year transition. There where times when I believed I lived at U-Haul. In so stressful a time, the staff was incredibly supportive and empathetic, something I didn't expect but SO appreciated. We went from 3.5 large units to 2.5, to 1.5, to .5 and now we have removed everything. Can't say enough good things for these people. -- Susan Frost

Susan F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christine P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TARRA K.  |  First Impressions 
Clasificación:
4.0

We didn't know there was a structural beam in our storage unit which takes up some well needed space. It would have been nice to know ahead of our move in, when we got there with our stuff we were taken off guard at first that there was that in our unit.

Adam W.  |  Online Move In 
Clasificación:
5.0

DePere location was very helpful. Kaleigh the GM goes out of her way to make sure you are well taken care of. 10/10

nolan m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tamara s.  |  First Impressions 
Clasificación:
5.0

Very happy

Richard E.  |  First Impressions 
Clasificación:
5.0

The two guys we're great!

Catherine D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chandler G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen K.  |  First Impressions 
Clasificación:
4.0

Only issue was a lock was not inside the room as described, however the office was super helpful in getting a lock right away.

Zachary B.  |  Online Move In 
Clasificación:
5.0

Very helpful

joAnn C.  |  First Impressions 
Clasificación:
5.0

The manager was great!!!!

robin s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David B.  |  First Impressions 
Clasificación:
1.0

We made a reservation for climate control storage 3 times before it actually showed up in your system. Behind the counter they seemed confused. We were told we could have a storage 10x20. We were not told it was on the 2nd floor until later in the process. We live in De Pere and want to use our local businesses. We did not get what we reserved. We got two 10x10's. All we had was furniture to store, no boxes. The poor movers had a very difficult time moving the furniture up the elevator and thru the storage area. You put us way down the hall in the last lane in the back of the building. This was a move into U-haul storage that should have taken less than an hour but it took 3 hours. It was ridiculous. Everyone was exhausted. We understand storage is big business but we did not get what we expected.

Thomas S.  |  First Impressions 
Clasificación:
5.0

The only thing I did not know was that I was going to have to cut a zip tie off the unit to move in, I did not bring scissors with me and had a hard time getting into it.

Lauren F.  |  Online Move In 
Clasificación:
5.0

Very nice place!!! I love the cleanliness, the alarms so my things are well protected, love the climate controlled unit, the elevator and the bathroom. My sister helped me move some things and was also very impressed.

Jennifer B.  |  Online Move In 
Clasificación:
5.0

I wanted to say that Philip was really helpful between renting the unit and the U-haul trailer.

Kimberly N.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra B.  |  Online Move In 
Clasificación:
5.0

Very positive experience, I would highly recommend u-haul for your storage needs ,can't say enough good things except thank you

Ashley s.  |  First Impressions 
Clasificación:
5.0

With all that is going on in this country right now, it was great to find staff that were understanding of our situation and willing to accommodate the changes to our move in on short notice. Thanks for making this challenging time bearable!

Sara H.  |  First Impressions 
Clasificación:
5.0

Quick and easy. Loved it!

Tracy E.  |  First Impressions 
Clasificación:
5.0

The two employees working tonight were extremely helpful! Extraordinario servicio al cliente

stephen j.  |  First Impressions 
Clasificación:
5.0

The gentleman who assisted me in all of Uhaul experience yesterday did a phenomenal job. Not only was he kind and informative he was a pleasure to be around. He went above and beyond. I will be back.

maritza g.  |  First Impressions 
Clasificación:
5.0

Friendly staff, super clean!!

Paul G.  |  First Impressions 
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