Customer Reviews for U-Haul Moving & Storage of Dartmouth

12,726 comentarios

460 Windmill Rd   Dartmouth, NS B3A1J7
(& Yorkshire Ext)

(902) 469-4487

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(902) 469-4487

460 Windmill Rd
Dartmouth, NS B3A1J7
(& Yorkshire Ext)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Sacha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn O. 
Clasificación:
5.0

I would say wait times but actually the line up was very fast compared to previous rentals.

Brad B. 
Clasificación:
5.0

Had a storage unit for 2 yrs as rented trucks to do the moves. Great service !!!

shannon e.  |  Overall Experience 
Clasificación:
5.0

website search for available trailers requires you to search in each size - would be better if you could also search for available trailers in a range of sizes to see what is available

Allen S. 
Clasificación:
5.0

Truck has a fairly bad oil ? (Something) leak and made a mess everywhere it was parked.. Truck has a BAD shake over 60 mph so our highway speed of 110klms/hr was unattainable. People were great...truck not so much... anyway it got the job done.

Tom C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra C. 
Clasificación:
5.0

There was some difficulty returning the truck as the U Haul mobile App on android was not allowing me to upload any pictures. I eventually switched to using Google Chrome and was able to do it very smoothly.

Matt A. 
Clasificación:
5.0

I don't know his name, but the guy who checked us out was incredible. Best customer service ever - so nice, funny and helpful. He deserves recognition. I hope his name is in the system some how for you to give him some movie tickets or something!

heather T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ainsley M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN Jason W. 
Clasificación:
5.0

Thanks again for excellent customer service!

Peter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
5.0

Very pleasant staff.

Maurice E. 
Clasificación:
5.0

El cliente no dejó un comentario.

loren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason F. 
Clasificación:
2.0

The inside location staff were great. The outside staff were not helpful and the trailer was in disrepair (wiring harness broken) but because there was no one there to help me even though there were two staff out in the yard watching me struggle for almost half hour (and it wasn't busy that day), I had to fix it myself and get on the road. My repair didn't keep and I returned the trailer after going 30 km with no working lights. On return, there was a much better experience from a young guy that wasn't outside during pick up. Basically my experience at this location is that you book and do everything on the app and then have to go inside and do it all over again and it takes time to wait when other locations are automated. At this location, the trailers aren't easy to access for self service and the lack of service on the lot is unmatched with the need to get help. I'd much rather self service locations as a result. When moving things there is always a time limit to the job. There is no excuse for the trailers to be in the disrepair I found this one in…especially for the location that is the regional supplier for hitch wiring. The only reason I used this location was because it was a Sunday and it was one of few open. I'd drive farther next time to avoid it.

Wendy W. 
Clasificación:
5.0

Customer service was excellant !

DARLENE JOANNE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabelle G. 
Clasificación:
5.0

Super helpful, friendly staff. Had everything we needed for the move and...cost less than we expected.

Darlene H. 
Clasificación:
5.0

Great friendly service on both pick up and return.

Daphne L. 
Clasificación:
5.0

This experience was honestly the best customer service I have ever experienced. I was very stressed and in the middle of a move and the one staff at Dartmouth was amazing, he went above and beyond to help me and was even there when I returned the car. I can't remember his name but he deserves a raise! Excellent employee and even better customer service will 200% utilize this location again even though further away from my new house and will recommend to friends just based on his customer service! Truly excellent thanks! Please pass along my gratitude

Stephen F. 
Clasificación:
4.0

It would be nice if the trucks are full when rented out, just like regular rentals. It is hard to fill up and match what the level was . Also, you may need to fill up more than once during the rental, which is not good when you are moving and don't have time.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Winston M. 
Clasificación:
5.0

Staff especially the Manager are excellent.

Patrick M. 
Clasificación:
5.0

I was very satisfied with every aspect of the transaction from online booking through to return. The vehicle itself was also very good and fit for purpose.

Dwight M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don P. 
Clasificación:
5.0

Excellent service!

Jane M. 
Clasificación:
5.0

Excellent and efficient customer service:

Lauren M. 
Clasificación:
3.0

Appliance dolly not available as reserved. This was at 9am & associate informed me that they're not returned that early. If they're not available, they shouldn't be offered. Thankfully I had access to another one at home, otherwise I'd have been SOL. Other than that, experience was good, the truck itself was ideal.

Colin A. 
Clasificación:
5.0

Outside of Truck was dirty.

jeffrey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
5.0

Look over order , did not get dolly but overall easy and great

Joshua J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc B.  |  Overall Experience 
Clasificación:
4.0

Reserved equipment was not available and this should have been communicated prior to my arriving to pick up. This lack of information cost me over 4 hrs of time to remedy.

Nickolas C. 
Clasificación:
5.0

Excellent service. Upgraded truck to a brand new when she realized we were travelling over 2000 miles. Highly recommended.

Werner S. 
Clasificación:
5.0

Dolly I ordered would have been nice & furniture dolly.

Gerald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nataliia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AAKASHDHIRUBHAI S. 
Clasificación:
5.0

Try and get More customer care please

Austin A. 
Clasificación:
5.0

Very friendly, courteous service. All aspects of rental agreement discussed fully. Well done.

Jeff H. 
Clasificación:
5.0

I was very happy with the service provided and attentive staff.

Kazimierz G. 
Clasificación:
5.0

Have a U haul representative walk around vehicle with you during inspection.

Martin M. 
Clasificación:
4.0

The truck out-of-hours a check in was not explained and the online system did not work. We had to download the app. Also, the fuel top-up system is very difficult to not overfill …. for each model of vehicle there should be a ‘volume estimate' that accompanies the Empty-Full gradient chart that is provided by Uhaul

Anthony H. 
Clasificación:
4.0

El cliente no dejó un comentario.

steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lumbermarks I. 
Clasificación:
5.0

Kim and her staff are great. Never have an issue. Windmill staff are wonderful. But if you'd like some honest feedback in relation to another location I'd be happy to provide it. I don't deal with the Bayer's lake location as a rule but I've had to go in there a few times recently because I've been working on a property close to there and needed supplies or a client has chosen them for storage. I have to say the thought of going in there stresses me out. The staff on the front line are the most unprofessional group of people, they talk over their customers, they cut off people and just walk away. They never excuse themselves if they have to walk away for a minute. They will leave a huge line up unattended with one staff struggling to take care of everyone. I feel training is lacking. Supervision is minimal. I have to say I've never ever seen the manager of this location. I had an issue the other day she wasn't around. I've never seen her working with her staff. Kim is always present and there if you need her which is exactly what a manager should be doing. The staff are struggling on the counter.

PATRICIA MARY G. 
Clasificación:
5.0

I use this location often and the service is great .staff is friendly .$20.00 truck at .69 cent a km is a good deal and way cheaper than a $700.00 month truck payment

CHRISTOPHER L. 
Clasificación:
3.0

Did receive a fuel charge however I did gas the vehicle up to the level it left with. Not too impressed about that Otherwise an okay experience.

Tyler L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON P. 
Clasificación:
2.0

El cliente no dejó un comentario.

marcie g.  |  Overall Experience 
Clasificación:
3.0

The girl who served me was great and very efficient as well as professional. However, the manager and another worker were screaming at eachother in the parking lot infront of customers and it was extremly uncomfortable to experience. The girl serving me was really good about it ans kept her focus on us, but it was disappointing to experience.

Catherine M. 
Clasificación:
5.0

Very friendly and pleasant staff

stewart A. 
Clasificación:
5.0

Personnel at this location were fast, helpful, courteous and friendly. I cannot say enough about my experience and their advice and assistance. Thank you, Bill Johnson

William J. 
Clasificación:
1.0

Last night I moved-in to my storage unit but the experience was awful as my code is not working and the customer service is not too friendly/polite at all. Waited for an hour (8PM to 9PM) before I was able to get in as they are trying to figure out what to do. Since the phone conversation is recorded you ca review the phone conversation and you'll hear from it how the customer service lady responded to my problem. The manager on the site is polite and professional though.

dennis o.  |  Online Move In 
Clasificación:
4.0

My review would have been excellent however I w\s very disappointed with the attitude of the "yard" staff. The gentleman behind the counter was super nice and very efficient!!! However when I got to the parking lot the man was very blunt and rude and essentially ignore me while I was standing there. When he finally acknowledged me he realized he grabbed the wrong trailer. He then started literally throwing trailers around...slamming them in the ground and skidding them along the pavement....even though he had a trailer jack right beside him that he could have been using. When he finally got the trailer I was looking for he told me to go get my vehicle. I told him I had a truck rented and noone had provided me with any keys yet. He then stomped off and retrieved my truck. He backed up the truck, hooked up the trailer took a couple pics of the safety chains then said "there you go". The customer service from him was very disappointing!! I would highly recommend the desk staff however I would be cautious returning to this location because of the "yard" staff (I didnt get his name), not to mention the way he was smashing the trailers on the ground and disrespecting the equipment that I was about to rely on for the day!!

Mark F. 
Clasificación:
5.0

The lady who served us inside and the young man helping us outside (Neil) we're both FANTASTIC. They should be recognized for their superb customer service!

Maureen James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zarillo N. 
Clasificación:
5.0

El cliente no dejó un comentario.

lorraine K. 
Clasificación:
3.0

While the Windmill Road location was fine, this was not the original pickup location. At the original pickup location, a laundrymat on Bedford Highway, the 10ft truck I originally rented was double booked. I had to call and find a new truck at a different location. Unfortunately it was a bigger truck. I was promised a reduction in my rental of $60 and an additional, immediate $50 credit to my credit card. Neither of these things have happened yet. These delays put me 2 hours behind schedule. It is difficult to understand how I was originally provided a truck that was reserved for someone else.

Judith M. 
Clasificación:
5.0

The online checkin and return site needs improvement. It is slow and frequently crashes. It would also be nice to provide a list of upfront of the photos needed to return the vehicle. We had to keep going back to the vehicle because the system wanted yet another photo. If you note up front the photos required, we wouldn't have had to keep going back for more. Frustrating when you're tired from moving things and just want to drop the vehicle off and leave.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Murray S. 
Clasificación:
5.0

The vehicle hadn't been cleaned but I am ok with that. It was fine. The customer service, the men and women that worked the counters were amazing. It was perhaps the nicest service I have gotten in 50 years. Polite, friendly, light hearted and I left feeling valued. ¡Gracias!

brad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine Mark H. 
Clasificación:
2.0

Picking up my truck took forever. Dropping it off was a nightmare. Nowhere to park the truck/trailer and it took 45 minutes to get your app to work so I could upload a picture and leave. Not happy with the experience whatsoever and I will never rent a truck from uhaul ever again.

Matthew H. 
Clasificación:
3.0

Well I was pretty upset that I went to the location they told me to go to to pick up my truck using my mobile app and it wasn't there. I ended up having to drive another 10 km just to get the truck. I mentioned it to them when I got there and she wasn't sure what had happened but didn't really address it either. I really didn't have time to say anything because I was already late with my move because of this incident.

Christina S. 
Clasificación:
5.0

The windmill Road location is the best deal with I went to drop off the trailer at the Bayers lake location house was in my contract and they wouldn't except it they are the worst people to deal with and they are very rude do not go to Bayers Lake to rent anything go to windmill Road

John M. 
Clasificación:
3.0

I am moving and have purchased all my boxes and supplies from this location. Yesterday I rented a van to get rid of some junk. The lady asked me if I wanted insurance and I asked the price. She responded $15 so I said yes. They were a little busy so she handed me the keys and off we went. When we returned the man looked at us and said you didn't clean the van. I said to him we were not told we had to clean it. In the end they charged us $30 for insurance and another $20 extra to clean the van. Not great with customers service 

Elizabeth V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry B. 
Clasificación:
5.0

Great service all around

James H. 
Clasificación:
5.0

Comment; recommendation. So, we wanted to haul a 6x12 trailer with our 2017 Subaru Forester 2.5, which the U-Haul website indicated could haul this trailer and up to 1500 lbs of load. We had 3500 lb trailer hitch bolted to automobile, 3500lb ball mount, and 5000lb ball. Both the U-Haul center manager, and the 15-year long-haul trucker looking at our 1.25 inch hitch and the Subaru, cautioned us against using the Subaru to pull the trailer. THEY WERE CORRECT! We did pull the empty trailer from the Center to our loading point, about 4 miles away, which was fine. We proceeded to load the trailer up to that (guesstimated) load and then I trialed hauling the trailer with the Subaru around five or six Halifax city blocks to gauge the effect. Ok. Not good. Drove the trailer with the Subaru for 4-5 miles to our hotel from loading point and were NOT confident that the Subaru would survive the pull over 460 miles from Halifax to Maine. Just like the folks at the U-Haul center were telegraphing to my son and I, when we picked up the trailer. SO, we also added a 10 foot truck rental from another U-Haul affiliate and loaded both of them up with ALL of my son's apartment possessions and drove to Maine. The 6x12 trailer, loaded, helped the 10ft truck, loaded, drive better, IMO. When we arrived in Brewer, Maine, we loaded more of my son's gear, which he'd stored at our house. BOTH full to the brim. These two units finished delivering his worldly belonging competently, over our 1200 miles of travels - 600 driving the truck and trailer. So - DO TELL those folks at this UHaul center that they made GOOD suggestions when they were NEEDED and then let us 'simmer' with that information, as we loaded. I'm glad they spoke up to us ALSO, can you please REMOVE the 2017 Subaru Forester 2.5 as a possible hauler of your 6x12 ft trailer?! It CANNOT, without destroying the vehicle. PLEASE alert these folks at the UHaul Center that they DID GOOD warning us, without preventing us.

James D. 
Clasificación:
5.0

nothing everything went well and for the young guy who served us was amazing ty

FRED C. 
Clasificación:
5.0

The website is wonky the guys at the shop were nice and efficient.

Paul J. 
Clasificación:
3.0

Uhaul booking was a nightmare, I will never recommend them to anyone.

Ben R. 
Clasificación:
5.0

Great customer service from a Matt or Ryan, they made me feel valued. There is major room for improvements to the online app. The people at the desk really save the experience

Karl Z. 
Clasificación:
5.0

The staff is very friendly and helpful.

Charles D. 
Clasificación:
3.0

Faster check in. I did check in online but still had to wait in line to pick up vehicle. Only two customer service reps on at the time, as well when returning. More reps would be helpful during peak times!

angela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liane J. 
Clasificación:
5.0

Staff were friendly and helpful, and made the experience pleasant. The rental and return after hours was easy.

Doug W. 
Clasificación:
5.0

Everything was great

Deborah A. 
Clasificación:
5.0

The team at the drop off location were fantastic. On top of everything, quick to help me unload and then unhook the trailer and had me checked out and on my way in minutes. A+ team

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mattew L. 
Clasificación:
5.0

The staff were all very friendly and helpful.

Kristen C. 
Clasificación:
4.0

Not a thing They were very helpful and accomadating

George R. 
Clasificación:
5.0

Our U Haul was very cleaned and the service was great. The recycled boxes where a plus!

Atoria E. 
Clasificación:
5.0

It's always a pleasure to deal with uhaul very friendly and knowledgeable...

Robert John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
5.0

Grwat

chad N. 
Clasificación:
4.0

Make sure that you give the family renting the uhaul enough mileage cause we got charged 15 dollars extra for miles but we only drove from house to house and back to drop off. And still got charged over and we brought the uhaul 2 days early

mario C. 
Clasificación:
5.0

The location was great very helpful ppl 5 star service but your online not so good hard to order what I needed

Melvin R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant W. 
Clasificación:
3.0

The check in process was slow and made completing the online reservation pointless. They asked for all the same info and ended up missing that I requested a trolley. Seals on the van doors were worn out and made the drive extremely noisy on the highway.

Craig M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Radmila D. 
Clasificación:
5.0

Overall a great experience. The only thing I would say is there should be signage at the street entrance to indicate that it is a one-way entry and exit to the parking lot. There are only arrows on the pavement which is difficult to see when customers are driving on or parked on the arrows.

David B. 
Clasificación:
5.0

Great experience, no complaints

Stephen D. 
Clasificación:
5.0

Staff extremely friendly and helpful.

patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WANDA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kachirackal A.  |  First Impressions 
Clasificación:
3.0

May or may not recommend, uncertain. First time I used this location, it was 24hr access. 7 days a week. This time around, the location wasn't accessible like it had been. However, it also wasn't the same physical building. When I ask for a larger unit, it was suggested there were a couple coming up, and in the meantime if a smaller unit would be ok, I could get the larger unit at a later date. Been several years. Never happened, even though units directly across from mine were emptied twice that I'm aware of. Incidentally, I was offered a second smaller unit. Not useful. Not what was suggested. I'm glad I'm no longer a tenant. One, all of my items are in one unit now. For less than the 5'×10' unit I had. And I'm that much closer to no longer needing a storage unit that's not on my property.

Jason H.  |  Overall Experience 
Clasificación:
4.0

When I came after 5 month to get things out of my storage I couldn't find it so I had to move backwards with a 15 ft truck twice. It would be great if they could setup some signs which storage units are in which road.

Richard B.  |  Overall Experience 
Clasificación:
4.0

The webpage had lots of issues loading c/card info and same for the d/license, and access times for the main office storage not clear, was under the impression it was till 10 pm 7 days. Onsite staff were good to deal with.

Steven Anthony K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ANthony M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha B.  |  Overall Experience 
Clasificación:
5.0

Staff are really nice

karl f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

karen l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN NATHANAE C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SUSAN W.  |  First Impressions 
Clasificación:
5.0

Kim was incredibly helpful

Jordan G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN a.  |  Overall Experience 
Clasificación:
4.0

One thing that I'm not satisfied with is the free month storage that you are allowed to have according to the website and actually, you cannot have it. I rent a Uhaul Van (Contract #27797743) going to Quebec (2500Km in total) and back in Halifax. Sadly, I've been told that I wasn't eligible because I took the truck in Halifax and return it to Halifax. On your website, it is said that I had 2 yrs to claim a month free of storage. This is the part that I will not recommend to friends if they will do the same procedures as me. Meaning, rent a truck UHaul, to a place drive that many KM, and back. Very disappointing. I hope you will reconsider to allowed us to have one month free especially since I will be using your storage for 6 to 18 months in total. Thank you for reading the feedbacks.

Sonia B.  |  Online Move In 
Clasificación:
1.0

Not impressed with how the facility is managed at all. Also the decision to extract my credit card info from past transactions in order to illegally attempt to make a charge due to late payment was very illegal. That's what you call sketchy business practice. For that I'll never say anything good about uhaul. If that transaction had gone through, we would be going to court over the matter. Never again.

james c.  |  Overall Experience 
Clasificación:
4.0

Other than not having a clear instruction on where the unit was initially our whole experience was very good. Gracias

Carmen R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  Overall Experience 
Clasificación:
5.0

Customer service was professional and friendly. Every person that I encountered at this location was helpful and approachable. I recommend this uhaul location for any transportation or storage space needed.

john o.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca N.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Audrey W.  |  Overall Experience 
Clasificación:
1.0

I reserved an 8 X 8 X X 8 unit on December 30th and got a confirmation. When I went to the location the next day to show my insurance policy, the unit was gone. Did you know it's was on a first come, first served policy even though I had a reservation number specify I had an 8 X 8 X 8 unit reserved. What does "Reserved" mean to them??? I was furious and am still furious!!

david m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace E.  |  Overall Experience 
Clasificación:
1.0

The customer service is poor. Staff at windmill rd site ALL need training. The worst experience I've ever had!

Rachelle M.  |  First Impressions 
Clasificación:
4.0

The initial unit we had was not indicated on the map. We had an hard time locating it.

Jennifer S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Terri E.  |  Overall Experience 
Clasificación:
3.0

Weekly rates would be better then you wouldn't have to pay for a whole month if you just needed one more week. The pavement outside of the entrance to the main office was covered with very watery mud.

Jane p.  |  Overall Experience 
Clasificación:
5.0

The gentleman who works with the public in the office where I rented my storage unit - was very helpful, very positive no matter how many ppl were waiting 😉

Bette-anne S.  |  Overall Experience 
Clasificación:
3.0

At the Uhaul on Windmill I unfortunately was reluctantly served by the lady who obviously hates her job and would rather be doing anything than helping customers. She had me waiting and waiting while she was putting stock on shelves. As slow as she possibly could. After about 10 minutes she finally served me. She provided me with my facility directions and map and hours. I asked how do I get in? She told me to drive through the door. I sat in front of the door waiting for it to open… nothing… went back inside again and thankfully the other gentleman who obviously loves his job and serving customers showed me how to open the garage and apologized that someone had turned it off. I get to my storage locker and it's sealed shut. I go back in again and ask her how to I break the seal to access my locker. She rolls her eyes at me, saunters over to the display locker and mockingly rolls up the locker door to show me how to get in. At this point I'm furious. I said I need something to break the green seal! She then says oh, grabs a knife and starts heading out.

Paula-lynn D.  |  First Impressions 
Clasificación:
3.0

Booked a space but did not have the size I booked online. No record of the online booking. Gave me a smaller unit than the one I booked. When I went to see it, it had not been vacated. Received a call with a different unit. Was the size I had originally booked. Was told they would not increase the first month payment I made for the smaller unit. Then I got an email saying I was late on my first month payment and was being fined. I didn't even have the storage unit yet and had paid when I booked the storage unit. I do love the new space and the move in went really well!

Steven L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Caileigh D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Guenna M.  |  Overall Experience 
Clasificación:
3.0

Staff was very friendly. I was disappointed that by reserving a unit doesn't mean you will get a unit...why provide that option? Fortunately, a similar (but more expensive) unit was available. The locker unit was a bit damp and strong odor, probably due to cleaning and of course the rat trap wasn't very enticing.

phil w.  |  First Impressions 
Clasificación:
5.0

Best experience in a bad situation for me. The staff were super helpful, especially Kim. I would recommend this place to anyone needing a truck and storage. Thank you so much!

Christa R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Brian D.  |  Overall Experience 
Clasificación:
5.0

Kim was AMAZING. I was in a very dangerous situation and she made sure everything went smoothly and that I had a storage space. The staff upon arrival and checking the truck back in were fantastic, but Kim, she really made me feel like I was a person and that I could relax. Thank you to Kim and all the staff at this location.

Christa R.  |  First Impressions 
Clasificación:
5.0

Thank you Uhaul for the excellent service.

Michael D.  |  First Impressions 
Clasificación:
2.0

I noticed something like bird poop dripping no a on several of my items in storage when moving out. I also had an awful time even getting this unit, since I technically booked one at another location and ended up with this one and having to use stairs, which I was trying to avoid.

Sam K.  |  Overall Experience 
Clasificación:
2.0

Reserving a truck, equipment and storage unit doesn't mean anything. The storage unit I reserved was not there for me nor was there any explanation when booking that it was first come first serve whether I reserved it or not. So was given a much smaller unit and a second unit of the same size free for only a month. No apology asked if when the size unit I reserved opened up if I could be contacted…. Doubt that will happen. Almost didn't get the right size truck because the one that was supposed to be mine was having mechanical issues. Thankfully they had an extra one. Reserved a furniture and appliance dolly and got neither. Was told they were all gone in the morning even though again I reserved both for the time I reserved the truck. It was bad enough 2 of the 3 things I needed from uhaul went completely wrong but then the staff really didn't seem to care and just wanted to finish the transaction and send you on your way didn't make the situation any better. Directions were not explained such as when you return the truck get one of the guys outside to do the check rather than come back in to the front desk and wait in line for 25 minutes before they tell you "oh just go outside and get one of the guys". I've used uhaul several times for my own moves and friends and family. This was the worst experience I have ever had with them and don't know if I will use them for my next move.

Kelly S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacques C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RIEKO FAITH T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B.  |  Overall Experience 
Clasificación:
5.0

The Mgr Kim Singh was able to “get things done” and make for a much smoother movie in

Bette-anne S.  |  First Impressions 
Clasificación:
4.0

Need more dollies. If there's more than one peraon there, you dont get a dolly

NICHOLAS CURTIS L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew J.  |  Overall Experience 
Clasificación:
1.0

An alarm blared every time I tried to open my locker, despite having confirmation it was ready and a tag on the door saying it was ready. When I contacted the front desk, I was treated rudely and told to come back in 2 days when they had a chance to fix the alarms. I said this was unacceptable because I'd already paid for the unit and driven with a van full of stuff to store. This went back and forth until someone else was put on the phone. There wasn't a lock in the locker either, so I had to call back again. Remarkably rude and incompetent service.

Alec F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT FRANCIS R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara Ann J.  |  Overall Experience 
Clasificación:
1.0

Communication after your stuff is in storage is non-existent. I sent an email asking if I had set up auto pay correctly with no response. I was then charged a late fee. I decided to pay two months up front and then another (3rd) month's payment was taken off my credit card without me knowing. I've asked for confirmation that 3 months payments have been recieved and if I will not be charged agian until November or if I wil get a refund and guess what? No response. Just this survey/review. It would be great if manager Kim Singh from Dartmouth would contact me via email. I am in Thailand and finding this stressful.

Kim T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G.  |  First Impressions 
Clasificación:
4.0

Map of property confusing.

ROBERT FRANCIS R.  |  First Impressions 
Clasificación:
5.0

It would be nice not to have to pay for after 10 pm storage!! Other than that!! Great company to work with!! Thank you!!

Bernadette H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M L.  |  Overall Experience 
Clasificación:
1.0

Not only did I call first the confirm that there was a storage unit the size that I needed, was still available, I reserved online a unit at the Dartmouth location. I selected my move in date and got an email confirming my unit was reserved. When I arrived on my move in date, the lady informed me that the unit was not available. Apparently reserving a unit online or even calling to reserve, doesn't confirm that you will actually have a unit available to you. Minutes after the lady told us about there not actually being a unit being reserved for us, her co-worker informed her that there was a unit that just opened up minutes ago. So the unit I selected was $159+ taxes and the unit that I am now paying for is over $200 a month with taxes and tenants insurance…. Not pleased at all with how Uhauls system works, it makes absolutely no sense. The lady at the office was very helpful and sweet with us but I will not be renting a unit from uhaul in the future.

Olivia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandan K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
2.0

Was told the day I went to unload the truck. That they closed at 7pm even though website says access to storage facility is open till 10pm.

Charles O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

marita K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

hai d.  |  Overall Experience 
Clasificación:
5.0

All U-Haul employees were very knowledgeable and helpful during my entire rental period. I would definitely use U-Haul in the future. Gracias.

Stephen B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K.  |  Overall Experience 
Clasificación:
5.0

the staff is wonderful here.

wendy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MALCOLM JAMES M.  |  Overall Experience 
Clasificación:
5.0

Very helpful and efficient!

JOSEPH C G M.  |  Overall Experience 
Clasificación:
1.0

I am rational g it poor because of your accounting procedures. you charged me for June after I ended my contra t for May 31. I am still waiting to have the charge reversed.

Deborah S.  |  Overall Experience 
Clasificación:
4.0

A freight elevator would have made it perfect

Traverse D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam C.  |  First Impressions 
Clasificación:
2.0

The security system kept going off whenever I was there, went to front desk and they gave me anew card as they weren't sure what was going on. Lights only worked half the time I went in. When I booked the storage unit there was a huge mess up. was told I had a truck and storage unit booked with first month rent free, went in and was told I didn't as nothing was marked down. Got the truck and told me to go back in when I had my stuff to book a unit as they couldn't right then, which I found weird, they also told me one would be available when I got there. Once I had my stuff went in they told me they only had biggest unit available so I went with it cause what was I going to do with my stuff. Meanwhile I didn't get the first month free as they put the truck under my name and storage under my mom. I brought it up to there attention and it kept getting put off like it was nothing and they couldn't do anything. I was in a domestic dispute and had to get my things out of the house and going through alot at the time so I gave up. BUT AM NOT AND WAS NOT IMPRESSED THAT DAY. Went in a few times to rent a truck and had great experience with it and the staff were very hopefully but that one day was horrible.

EILEEN FRANCES M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Terri E.  |  First Impressions 
Clasificación:
5.0

Kim was absolutely fantastic! I didn't find your website very user friendly for online payment however it was no trouble to call Kim personally each month and pay my bill. She was kind, accommodating and professional.

jessica t.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl F.  |  Overall Experience 
Clasificación:
5.0

Kim Singh is the best! Friendly, accommodating, and professional.

DAVID M.  |  First Impressions 
Clasificación:
5.0

Great solution for moving.

WILLIAM MORRIS L.  |  First Impressions 
Clasificación:
5.0

My things are being kept at the Bayer's Lake storage ,Jennifer whom I believe is the manger is exceptional ! She truly cares about each persons situation ,she does not judge she helps and goes out of her way to do so ! . Thank you Jennifer for your kindness !

Corina A.  |  Overall Experience 
Clasificación:
3.0

Lights were not always on but when they were it was well lit. Not very much room in parking bay to load and unload, could've been more carts/trollies.

Lyrica A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori L C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald Eugene H.  |  First Impressions 
Clasificación:
2.0

I moved my things into a storage unit during a small snow storm. Everyone else cancelled their services at Uhaul, as I was told by an employee there that morning, but I decided to go ahead and get my move done. The area in front of my storage unit was iced and not salted and poorly lit. As a result, my driver slipped, broke his ankle in 2 places, and had to go to the hospital. After returning inside the office, I mentioned the incident to the employees none of whom expressed any concern about the matter. Poor property management/maintenance, no concern for the well being of customers.

mike t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCOIS D.  |  Overall Experience 
Clasificación:
4.0

Unit was COVID cleaned and ready to go

Derek P.  |  Overall Experience 
Clasificación:
5.0

Love working with Kim ... worked with her out in Calgary with my Western locations... she was excellent out there as well ! Jim McFarlane Regional Manager - Atlantic Canada

Jim M.  |  First Impressions 
Clasificación:
5.0

Staff at the facility were excellent - however, the call center misled me to believe that I had reserved a unit (they took my credit card number) when no real reservation had been made. This could have been a very big deal if I had not shown up on site to get the layout - and got the last unit available. Call center needs to be specific that the reservation is not firm until checking in at the site. And if not firm, why do they need credit card info over the phone? Keir Hood Halifax, NS

Keir H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

julia d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl M.  |  First Impressions 
Clasificación:
4.0

Very helpful and made changes I required easily and had a good experience

Derek P.  |  First Impressions 
Clasificación:
2.0

No notice of a circular lock needing to be purchased in order to "prevent theft" until we arrived to move into the unit. This should be included in the price of the unit if there is a known issue. The lock sold on site is garbage and we threw it out after we moved out as it was difficult to open. Bagged clothing and baby items became moldy; had to throw out a lot of it. Smell of urine near our unit, like someone had been peeing on the wall frequently. Was told when I spoke to someone to discontinue my unit that I would receive a call back stating whether or not I need to return my access card - no call back to date. Staff on the phone and inside the branch were very helpful and well spoken. Will be using a different company in the future - have had no issues like the above at Metro Self Storage.

Sarah P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

elaine r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN a.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Songnian L.  |  Overall Experience 
Clasificación:
5.0

The staff has been amazing. I have been there a few times in the last little bit as I move my mother out of her apartment. Every time I go there, they are even more professional and courteous than the last. Kim and Toni were amazing the last time I was in.

Mark B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl W.  |  First Impressions 
Clasificación:
1.0

The service was poor when we had to go into the office, (online instructions didn't match the instructions from the facility itself), person behind counter wasn't wearing their mask properly (in middle of pandemic), basically told me I was a liar, and his instructions didn't work to allow me into my unit either. There's poison rodent traps in the units no one tells you about until you find it, which I think those traps are inhumane and I requested it to be moved. Was told they would remove it, I wait another almost 24 hours before going back to put the lock on the unit to still find trap inside. Was cut off by person speaking to me on to me on the phone while trying to sort out issues to the point I just stopped trying, and let them say whatever they needed too and ended the call without being properly happy about anything. The one good thing they did was give me a month free for all the issues, a ten minute set up turned into 3 days of super stress and confusion that couldn't of easily been avoided, the 1 month free feels insufficient and lazy on behalf of the company. 10/10 will never uhaul for anything again.

Kerra N.  |  Online Move In 
Clasificación:
5.0

Good value, great people, thanks!

mike w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYREL D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ian d.  |  Overall Experience 
Clasificación:
1.0

Reserved a 10 by 15 unit 3 weeks in advance than rented a 26' uhaul truck to move upon my arrival at the Dartmouth location was told my unit is no longer available and my reservation means nothing and it's