Customer Reviews for U-Haul Moving & Storage of Dadeland

7653 comentarios

6701 S Dixie Hwy   Miami, FL 33143
(Ludlam & Us 1)

(305) 661-2182

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(305) 661-2182

6701 S Dixie Hwy
Miami, FL 33143
(Ludlam & Us 1)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Michael G.  |  Overall Experience 
Rating:
2.0

I was charged twice and I was not giving return instructions since they close early on Sundays. And good luck getting someone on the phone at this location.

Allan G. 
Rating:
1.0

Customer did not leave a comment.

JOSEF B. 
Rating:
4.0

Customer did not leave a comment.

ADLER G. 
Rating:
4.0

Make sure the truck that was reserved is actually at the store so we don't walk around the lot looking for something that doesn't exist.

Jose C. 
Rating:
4.0

Customer did not leave a comment.

Emilio P. 
Rating:
5.0

Nice friendly working people

MUHAMMAD R. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

maria U. 
Rating:
3.0

Stop taking advantage of them

Walter K. 
Rating:
1.0

Customer did not leave a comment.

emel y.  |  Overall Experience 
Rating:
5.0

I used the app to pick up and drop off the truck I rented. I did not have to see or speak to anyone. My recommendation is that as a client take the time to read and/or see the u-tube video on using the app. If you do, it will be a breeze; if you do not, you might be frustrated as some of the reviewers have commented. I loved it.

JUAN E. 
Rating:
5.0

Customer did not leave a comment.

Noslen P. 
Rating:
5.0

Good customer service all around

Christopher C. 
Rating:
5.0

The young lady who served me was very professional, polite and caring.

Marvin B. 
Rating:
5.0

Great customer service

Heinz C. 
Rating:
5.0

Handling of the truck was very poor and loud rattling sounds any time the truck was in motion.

Todd B. 
Rating:
1.0

Customer did not leave a comment.

Alireza K. 
Rating:
5.0

Nothing to improve. All worked to perfection. Nice personnel at the location.

Antonio C. 
Rating:
5.0

Excellent service

Roberto P. 
Rating:
5.0

Customer did not leave a comment.

Tatiana M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Osmel H. 
Rating:
5.0

Staff there is trained, good service.

Juan M. 
Rating:
5.0

Flowed perfectly

Ofelia U. 
Rating:
5.0

I believe that returning a car a Day earlier should have a discount in your payment.

Ricardo S. 
Rating:
5.0

Customer did not leave a comment.

JOSE O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfredo L. 
Rating:
4.0

Customer did not leave a comment.

ANDRES G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Ricardo R. 
Rating:
5.0

Rental process was straightforward. No complaints.

Luis D. 
Rating:
5.0

Customer did not leave a comment.

Maria A. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

I rented a cargo van, so when I first got there I went inside and the whole process took about 10 minutes to verify info and the customer service girl was very friendly . I went outside to look for my cargo van and just under 2 minutes another employee assisted me in finding the van. When I returned I was so tired from moving. As I used the van only for a few hours. But returning it was so easy I drove to the equipment return area and the same person that assisted me in looking for the van assisted me. It was so easy and hassle free. He counted the mileage and then told me my price. Was told my total amount and asked would you like a printed receipt or an email. I opted for an email and that was it. Overall everyone was friendly and very professional. I used them 3 years ago when I moved and I used them again yesterday I will definitely come back and use their services again if I have to move or to recommend to a friend or even a family member. Thank you all for making a hard part of moving and making it so easy.

Arturo G. 
Rating:
5.0

Customer did not leave a comment.

Juan A. 
Rating:
3.0

Average service. Attention to the client leaves a lot to be desired. Parking not the best. Needs a little more tidyness.

LUIS V. 
Rating:
4.0

Customer did not leave a comment.

ANDREW C. 
Rating:
3.0

The front desk employee was very unpleasent and it seems like she was bother by my questions since I wasnt able to hear well because her mask. Definitely no customer service.

Lars B. 
Rating:
4.0

Customer did not leave a comment.

Ernest L. 
Rating:
5.0

Thanks for the great service.

Drew H.  |  Online Move In 
Rating:
5.0

Excelente atención, lo recomiendo ….! ⭐️⭐️⭐️⭐️⭐️

ELIZABETH H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Very efficient, kind and helpful on check in, and we're open until 8pm which was nice.

Rod C. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
4.0

Confirm contact information and a COMPLETE review of documents. I have requested that my email be updated on my account for the past 2 rentals within the month and it has still not changed in the system. It creates a challenge when trying to submit return information or review details.

Linda H. 
Rating:
5.0

Entire process was fast and easy.

Kurt W. 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
1.0

manager doesn’t respond

amy h.  |  Overall Experience 
Rating:
1.0

Check our vehicles to make sure they work

Eric V. 
Rating:
1.0

This is beyond disrespectful. Made order for my hitch . 5/27/2021 You guys advertise 6 weeks to install I waited my time and got rescheduled several times with out letting me know . I need a call ASAP . This is beyond the manager at the local brand in which he never calls me or answer the emails I sent . 7865146029 But I rather contact by email Leomadrid91@gmail.com I just want the hitch installed Reservation:95741368 Installed on:9/28/2021

Leonardo-Alejand M. 
Rating:
4.0

The people at the front desk didn't seem like they were interested in the customers before me or me.

Warren G. 
Rating:
3.0

Although we had made a reservation online, we had to go inside and wait in line. We then had to wait in line again to wait for our truck to be brought out.

Jacqueline A. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Roumen A. 
Rating:
3.0

The mobile check in process was bulky. So many things that could have been taken care of ahead of time was asked of me before I could locate my vehicle. Then, the vehicle had a tire issue, so I had to go back inside to exchange keys. The new vehicle was less than half full but the paperwork said it was more than half full. And the mileage was off. Luckily, I snapped a picture of the odometer etc before leaving the property. It was clear this location was super busy, so I'm sure they did the best they could, but the process was not smooth and I was not thrilled. I was however, grateful for the ability to rent the vehicle for a few hours to move some stuff. I would go back, but I would allow more time when picking up.

Allison L. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

The return was a breeze. Excellent customer service

Alberto P. 
Rating:
4.0

Customer did not leave a comment.

Giovannie U. 
Rating:
2.0

I’ve had my stuff in storage for almost 4 years. A rat somehow got in there, but luckily it didn’t ruin anything. I had my things packed pretty good. Hopefully it didn’t get into any other units. When I closed, I had a manager on site and followed all instructions. They haven’t closed my contact and it’s been almost 3 weeks. I’ve called and called customer service and the store with no call back.

MIKA S.  |  Overall Experience 
Rating:
3.0

Figure out how to commnicate better in a crisis situation.....our Moving Help Company cancelled at the last minute....but his truck actually broke down weeks before ? There should be a requirement that the company notify UHaul; who then can notify the customer and advise. This was B.S. ...we ended up having to figure out what to do with no furniture. Step up Uhaul.,,,do try and hide!!!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Arnaldo V. 
Rating:
1.0

Customer did not leave a comment.

Drew R. 
Rating:
4.0

Great customer service

Rosie R. 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

Selim C. 
Rating:
5.0

Amazing customer service i highly recommend.

KAYLEY N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNON S. 
Rating:
3.0

Could have used a couple more customer service reps/clerks to speed up the rental process as there was quite a long line and a lot of customers but overall very good experience.

Brian P. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Everyone was friendly, professional and quick. This is our second time renting from this location and we will keep going back!!

Robert L. 
Rating:
2.0

Made a reservation online but still had to wait in long line and only two employees working inside on a Saturday. Gentlemen inside very rude and unhappy person. Your in Hospitliaty business servicing guests always works with a smile and good attitude. Waited one hour before finally getting truck. Extremely slow outside on pick-up and drop off of truck. More people needed. Especially between 4-6pm.. over truck was clean and ran efficiently.

Curtis C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Jian W. 
Rating:
2.0

I was charged for a late fee, wen I returned the Van on time. Also a note in my order said that the Van was returned on time, no matter what they charge me.

Ernesto F. 
Rating:
2.0

I cancelled online and continue getting emails to pay. I got stuck in the elevator for over 45 mins I ranged the bell many times no one came. I called front desk 3 times and told in their way. I ended up calling the fire dept directly to get me out during regular hours. Shameful the black lady isn’t friendly or her customer service is bad nor dies she care.

Osvaldo L.  |  Overall Experience 
Rating:
5.0

The staff was very polite. The gentleman who gave me the trailer was very knowledgeable and professional.

roger L. 
Rating:
5.0

I truly can't think of anything. My representative was so friendly and efficient. I am very pleased

JOYCE H. 
Rating:
5.0

parking infant of the store always full, at time with no beers, who is parking there?

Giora I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
3.0

Service was not great. Outside was difficult to get help picking up and returning the equipment

Luis Edward F. 
Rating:
2.0

Truck with bad transmission. Very expensive the lease

edgar H. 
Rating:
5.0

Very helpful and professional

Benny M. 
Rating:
1.0

they charged me for overtime return? LOL???? I was being nice returning the vehicle in a timely manor. I could have done that in the next morning. Jesus.

Nate H. 
Rating:
5.0

Great!

gustavo G. 
Rating:
3.0

Customer did not leave a comment.

miguel R. 
Rating:
4.0

The app did not work as designed. I was able to add all my information but I still had to scheck in with the associate to show my driver licemnse and payment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Jorge A. 
Rating:
3.0

One staff to deal with many clients at the time under inclement heat conditions, staff was very helpful though but shortage evident

Sergio T. 
Rating:
3.0

Great location but no parking. Not a single dolly to rent

HUGO D. 
Rating:
4.0

Customer did not leave a comment.

Ryan K. 
Rating:
1.0

I made the reservation through the App, arriving at the place I checked in the App. In a time of pandemic, I believe that it would be enough to receive the vehicle without much contact with other people, for my surprise I had to go into the store and repeat everything I did through the app in person, that is, the checkin makes no sense, it just makes me waste time. CONCLUSION: I booked the car for 10AM but as there was a queue I could only pick up at 10:40AM.

Luis A. 
Rating:
5.0

Customer did not leave a comment.

Jorge B. 
Rating:
5.0

Customer did not leave a comment.

Jiaxi L.  |  First Impressions 
Rating:
5.0

Very good staff, We had fraction less gas and 15 minutes latet but we didn't need to fret. Nice folks we will be back

Kim H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl J. 
Rating:
3.0

Customer did not leave a comment.

Donovan M. 
Rating:
4.0

Perhaps make the firewall to the Uhual Wifi network more secure.

Julissa M C. 
Rating:
5.0

Customer did not leave a comment.

Mario Y. 
Rating:
5.0

Excellent

Cynthia B. 
Rating:
5.0

I'd recommend this location to a friend if it was in their neighborhood. I left my sunpass in the rented truck. The person who took care of me when I came in to pay the balance ( as my CC was stolen, on my trip and had to be cancelled) was not courteous at all. Did not show any empathy or concern in solving my issue. Stated that the truck I had returned had been rented out again, checked a lost & found box. And was so insensitive in telling me "Not here, you'll have to figure it out". figure it out? I had to cancel the sunpass I asked? Anyway we can find out the if the surpass was still in the truck ( I had the truck number on my phone). "We can't help you with that" were his words.

Fatima L. 
Rating:
5.0

Customer did not leave a comment.

Margarita C. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Start to finish …. Starting in Miami and finalizing in Daytona Beach ….awesome!!! Solid Team!!!

Ray M. 
Rating:
5.0

We stored items for 3 months. We intended on needing to wash all the bedding and clothing. We have unpacked and everything is odor free. The facility is cleaner than I could have ever imagined. The staff is helpful. I would use this location again and I would not hesitate to recommend to friends.

JENNIFER K.  |  Overall Experience 
Rating:
1.0

This was an absolutely horrendous experience. I do not recommend using this location or renting Ubox containers. If I could go back in time and do it again I would not. This location is an absolute disaster including the general manager Marcia Birthwright who was rude to me, rude to my movers, and is rude to the other people that work in this location. I rented two Uboxes that were supposed to be picked up in a location close to me in Miami. The day before Uhaul called me to tell me that that location does not “do Uboxes” despite the fact that I had made this rental reservation several weeks prior and no one had ever mentioned anything at that time. I then needed to go to the location on Dixie highway which I knew was going to cost me more to send my movers 30 minutes south. I had also rented a trailer that will hold two Uboxes. When my movers went to pick up the boxes, they were not allowed to take both at the same time on the double trailer. Someone had inspected the truck that the movers brought and said that it was fine, however, Marsia did not let them take both you boxes at the same time again costing me extra time and money to send the movers twice to go pick up the boxes. Instead of the move taking three hours it took six hours costing me twice as much money to pay the movers. My stuff was put in storage in a completely different U-Haul space in medley which again no one had notified me off prior to making this reservation. I spoke to someone the day before I went to pick up my boxes, and they assured me that the boxes had been moved out of storage and back to the original location on S. Dixie Highway. Of course, when my movers went to pick up the boxes they were told they were not there. After several aggravating phone calls to Uhaul, they determined that one box was in the medley location and another box was in the South Dixie location about an hour apart. The movers were at the South Dixie location but they had no trailers so the movers have to go to the medley location pick up one box, drop it at my house, and then go back to the South Dixie location again doubling the moving time. Overall my move was supposed to cost me $1000 and it cost me $2100. This has been one of the most aggravating experiences and I highly recommend against ever using this location or this product.

Michele S. 
Rating:
5.0

Customer did not leave a comment.

Emiliano P. 
Rating:
5.0

Customer did not leave a comment.

Eunice T. 
Rating:
5.0

Very quick and convenient drop off

JASON G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C. 
Rating:
1.0

employees were not knowledgable and out of stock for the dolly i paid for

Morgan H. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Alain C. 
Rating:
5.0

Customer did not leave a comment.

Donna B.  |  Overall Experience 
Rating:
1.0

Made our moving day so much harder and longer. I had a confirmation for a 15' truck. This place is so unprofessional that a contract doesn't mean anything. We were told there was only a pick up truck available. U-Haul should not allow this location to be in business, it is only smearing their good name. I would never use U-Haul again if I could avoid it.

Carlos R. 
Rating:
1.0

Was not informed the elevator would not be working for months on end. Had to carry my belongings up 4 flights of stairs and was not even offered a discount on my monthly rate.

Jenna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LIGIA D.  |  First Impressions 
Rating:
1.0

Me rentaron en el 3 piso sin decirme q elevador esta roto. No me explico nada. Mal servicio Y todo bulding demaciado sucio No hay parqueo Muy mal todo

Lina R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolina G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Geraldine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis S.  |  Overall Experience 
Rating:
5.0

Cleanest storage facility I have ever seen. All employees I encountered were helpful.

JENNIFER K.  |  First Impressions 
Rating:
3.0

Everyone was very helpful EXCEPT one gentleman. Jesus! He was extremely rude to me and a few other costumers that I noticed. The first day I came in to rent a truck he was rude I thought to myself he was maybe having a bad day, but No he was worst the second time. Almost lost my business. But the rest of the staff was so pleasant I decided to overlook his unfortunate rudeness.

NATHANIEL J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Colin C.  |  First Impressions 
Rating:
4.0

staff was very helpful but had a longer wait than expected to get to the help. one counter person working with 6-7 people in line and everything takes a it of time.

Brian M.  |  First Impressions 
Rating:
4.0

Counter help was amazing. card entry was a problem. wasn't working and had to wait for a while for help.

Donna B.  |  First Impressions 
Rating:
2.0

The person who I got my unit from gave me the wrong number unit, so when I unloaded my car and brought everything up to what I thought was my unit, it was apparently not my unit. I had to unload everything back into my vehicle, go into the store and wait in line to get my correct storage unit, go back and load everything again and bring my stuff up. Also, when I pushed the help buttons to talk to an associate while inside the storage area, nobody answered. Wasn't happy to say the least!

Todd R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEDRO D.  |  Overall Experience 
Rating:
5.0

A million thumbs up. Thank God for the storage option.

Angela B.  |  First Impressions 
Rating:
5.0

Prices are ridiculous. Florence KY to Miami FL 4 x 8 trailer one way was 319, and for a 5 x 8, only 1 foot more was $150 more. Was told by rep in Florence KY a TRUCK goes from Florida to KY for what I paid for the 4 x 8.

VANESSA C.  |  First Impressions 
Rating:
3.0

The wait time at the counter took about 30 minutes and I was the only one there. When I went again to buy supplies it was another 30 minute wait. Other then that it was a good experience.

Tracy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis S.  |  First Impressions 
Rating:
4.0

The only issue we had this time versus other times was that when we registered online we could not automatically get the First month free promotional. In the past every time we got the first month free when we checked in at the office. However, the management has informed us that they will adjust the payment in the following month. Other than that, we have had an excellent experience at this facility! Thank you

Rini V.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LINDA C.  |  Overall Experience 
Rating:
1.0

I pay for a truck on Sunday May 8 2021 to take out my things from two storages that I had and two guys got stuck on the elevator been there for an hour without any help until we realize nobody was helping them and went to call a worker and he said that he was going to call another coworker to come but the guys were in desperte need of air and water since the emergency bottom was not working becouse no one but one went to see them since we were there taking our stuff from the first floor so they call the fire rescue who were the only ones to come and Open the elevator. No one of the staff did anything to try to help the guys on the elevator or fix the elevator after it was open. Because of that we could not take our stuff from the 4th floor when we already had the truck paid. I need someone to tell me how to proceed on this since it’s not fair that I have to pay other truck to take my things from the 4th floor. When I ask the lady at the front desk if uhual could provide me with at least a van so I could take my stuff another day when the elevator it’s fixed her answer was I could use the stairs which I find nonsensical. How she can pretend I will go 4 floors up and down with furniture and stuff ?.

Maria P.  |  Overall Experience 
Rating:
5.0

Thank you so much , for all your service and keep doing for long time.

Nubia V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sergio A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth E.  |  First Impressions 
Rating:
1.0

Hacen muy mal su trabajo

MILENA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSSIEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

enrique f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OSCAR I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAGDA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pete k.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

April R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carolina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon F.  |  Overall Experience 
Rating:
5.0

Thanks so much !

Raymond A.  |  Overall Experience 
Rating:
1.0

The worst customer service from the all the employees working. Refusal to help when there was an issue that’s I specifically asked about. Blatant disrespectful while speaking. Failed to mention that the gate to storage was broken and would not be able to access after hours which I specifically requested multiple times. Lied to customer multiple times. Failed to write correct information after I gave him all my info, he said it didn’t matter. Terrible service, police was called

Joey G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ORLANDO R.  |  Overall Experience 
Rating:
5.0

Don’t worry I will be back soon!

Viviana G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER E.  |  First Impressions 
No reviews have been submitted for this location.

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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