Customer Reviews for U-Haul Moving & Storage of Dadeland

7,713 comentarios

6701 S Dixie Hwy   Miami, FL 33143
(Ludlam & Us 1)

(305) 661-2182

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(305) 661-2182

6701 S Dixie Hwy
Miami, FL 33143
(Ludlam & Us 1)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lourdes R. 
Clasificación:
5.0

Mr. Francisco Rojas, your employee, treat me at the time of returning the vehicle, excellent, fast, accurate, professionally. Very satisfy of he's expertise.

Guy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Seth K. 
Clasificación:
5.0

Employees very nice ,super service !!

Patricia D. 
Clasificación:
5.0

I have rented a van from this location for about 25 years now, they are very reliable.

LOIS R. 
Clasificación:
2.0

You had only one (1) employee receiving equipment returns and dispatching equipment rentals on the afternoon of Monday, October 11. There were more than 10 customers returning trucks, vans, trailers, etc. and another group wanting to take delivery of their reserved trucks and vans. The sole employee kept fidgeting with a malfunctioning bar code on some wooden box for over 45 minutes instead of postponing that and servicing the customers as well as clearing the grounds of equipment coming in and going out. The line of cars went around the block. I got there shortly after 4:30 pm and left at 6:15 pm and he had only taken care of two customers, the guy in front of me and myself. They were to close at 7:pm, but there was a long line of vehicles waiting to be attended to. This is not acceptable.

fernando L. 
Clasificación:
3.0

El cliente no dejó un comentario.

David Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
1.0

I continuously made an attempt to reach the manager to the store and left various messages in regards to my unit and no one got back to me and my unit was sold for $50.

Roxana C.  |  Overall Experience 
Clasificación:
4.0

Overall the customer service did there best. And I would use them again. But it seemed like they were a little under staff. They were busy today.

Robert M. 
Clasificación:
2.0

My reservation for a van was at 16500 S. Dixie Highway for 2 PM. I had to drive 6 + miles to the location at 6701 S. Dixie Highway to rent a van because my reservation at the first location was not available. I incurred extra cost, extra time, and had to deal with a poor attitude from the employees at that location. I asked if I could rent a 10' truck, as there were 6 sitting outside and was told no. I will never use U-haul again, and will tell everyone I know about the poor experience I had.

Josh R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEBASTIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
5.0

Very good

Keldricks R. 
Clasificación:
5.0

Marcia the manager and all your employees are great

Jorge R. 
Clasificación:
5.0

Great staff from the inside to the yard guys the place to go for rentals highly recommend

Manuel P. 
Clasificación:
3.0

Every other month I need to take some boxes to Fort Lauderdale. I usually do 2 trips on my car. It was my first time renting a van in order To save time. First thing, the person who handled the car to me was dirty, unkept. It was 8 AM i would kind of understand it was the case by the end of the day. Maybe is not his fault. He was polite and courteous though. I recommend you guys to give uniforms to your employees. Maybe you can have a changing room w a shower. I felt bad for the guy . The car look dirty and as I used a wipe to clean the wheel , it came out gray. The inside looked ok but not clean as well. I am. I don't have phobia to germs neither I am a picky cleaner. I have seen commercials of you guys and to be honest the pick up and drop of it the truck was an easy process but bellow what was expected. The experience as a whole, would have been better if it was clean. Plus the stirring wheel was not aligned but was ok.

Rosa B. 
Clasificación:
5.0

Please for safety purposes Check tires. Almost lost control because one tires blow out while driving. Tske 3 hrs to someone replace that tire. The other 2 tires. I will NOT RECOMMEND KEEP RENT IT LIKE THAT. IT IS NOT SAFE ADVISE THE OTHER PLACE ALREADY

Eliluz Eugenia J. 
Clasificación:
5.0

Quick and efficient service staff is very knowledgeable and professional

Esther M. 
Clasificación:
5.0

Marcia was excellent. Exceeded all our expectations. Give her a big bonus for her attitude!

JOSE O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TONY F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRES V. 
Clasificación:
3.0

Had to wait in the full line for online pickup

Angel C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Angela E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo G. 
Clasificación:
2.0

The service staff at the front counter were horrible. I did the option to do online pickup so all I needed was my key and the two staff completely ignored me another customer. We both politely said that we were there to get our keys and the counter staff did not even acknowledge our presence. When they finally did acknowledge us they were unprofessional.

Carrie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adner R. 
Clasificación:
5.0

Nice enough. Damage to wheel guard. A little dirty inside. But not terrible and expected.

Matt P. 
Clasificación:
1.0

the front gomss were in very bad condition and did not fulfill their ptomeds of lowering me for delivery within the county

Armando L. 
Clasificación:
5.0

This location did not have the skip the line get the keys option as stated when reserving on the app. Had to stand in line to get them.

Danette G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
3.0

I rent pick up trucks from this location on a regular basis. I have never rented one that I did not have to clean the inside of the windshield so I could see while driving at night. The trucks are never cleaned. This truck stunk like sewage passenger seat was disgusting. They tried to cover it up with a spray instead of cleaning it

Frederick B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose H. 
Clasificación:
5.0

Over All was very Good

Javier D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan L. 
Clasificación:
5.0

Nothing. All was handled marvelously.

Alberto A. 
Clasificación:
5.0

👍

Raulsimil C. 
Clasificación:
5.0

The online check in is a little redundant with the representatives who stand outside to help people with check ins and returns, but the staff was very friendly and helpful. Overall it has taken around 30 minutes to get my truck both times I've used this location even when I fill out paperwork ahead of time, which is a little slow.

Courtney C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Farrouk M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
3.0

I don't like the fact that it's really not climate controlled. I didn't feel difference between outside and being inside. I believe the only thing is that inside it just has a Dehumidifier.

Bryan F.  |  First Impressions 
Clasificación:
5.0

The workers in the lot had bad attitude and were very disgruntled.

Ricardo V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBBIE G. 
Clasificación:
3.0

There was no help or interaction at the return location and instructions on where to park were very unclear.

DIANNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl-Frederick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alton F. 
Clasificación:
5.0

Shoutout to my man Carlton. Good dude and the lady at the front desk very helpful.

Kendall G.  |  First Impressions 
Clasificación:
1.0

The UHaul representative that assisted me at the store was horrible to deal with. Did not know how to explain the options for the rental - one way price option and locations for drop off. The worst customer service skills ever. This location seemed to have a serious bad culture starting from the manager down. Not sure if they are having Covid fatigue dealing with the public that I assume is not treating them well. I was trying my best to ask for an explanation but the lack of patience and empathy of the representative to describe how the process works made the experience horrible. My day was completely turned upside down as I did not understand the one way prices (the representative gave me 3 different prices). Out of frustration I just wants the get the rental and leave. Upon calling Uhaul another representative gave me the explanation on how the one way trailer rental works but then it was too difficult to change my rental - even though I was willing to pay the extra fee. I could not get through to speak to the local coordinator or whatever you call it to make the changes 40 minutes trying to get through and even left a message with my call back. No one ever called me. I will be seeking an alternate company going forward for any of my rental needs (which I have several coming up due to a move). The experience was not a good one and I will NOT recommend using your company to any of my clients as well ( I will as a corporate real estate advisor) Sorry to see such a big company loose control of leadership in this manner but I guess it is a sign of the times.

Ivan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector M. 
Clasificación:
3.0

I have been to this location twice and always have delays in the pick up and drop off portion of my rental. The counter service is courteous and efficient but the yard staff seem like they are doing me a favor by getting my rental.

George G. 
Clasificación:
4.0

N/C

Alvin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G.  |  Overall Experience 
Clasificación:
2.0

I was charged twice and I was not giving return instructions since they close early on Sundays. And good luck getting someone on the phone at this location.

Allan G. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOSEF B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ADLER G. 
Clasificación:
4.0

Make sure the truck that was reserved is actually at the store so we don't walk around the lot looking for something that doesn't exist.

Jose C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emilio P. 
Clasificación:
5.0

Nice friendly working people

MUHAMMAD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria U. 
Clasificación:
3.0

Stop taking advantage of them

Walter K. 
Clasificación:
1.0

El cliente no dejó un comentario.

emel y.  |  Overall Experience 
Clasificación:
5.0

I used the app to pick up and drop off the truck I rented. I did not have to see or speak to anyone. My recommendation is that as a client take the time to read and/or see the u-tube video on using the app. If you do, it will be a breeze; if you do not, you might be frustrated as some of the reviewers have commented. I loved it.

JUAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noslen P. 
Clasificación:
5.0

Good customer service all around

Christopher C. 
Clasificación:
5.0

The young lady who served me was very professional, polite and caring.

Marvin B. 
Clasificación:
5.0

Extraordinario servicio al cliente

Heinz C. 
Clasificación:
5.0

Handling of the truck was very poor and loud rattling sounds any time the truck was in motion.

Todd B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alireza K. 
Clasificación:
5.0

Nothing to improve. All worked to perfection. Nice personnel at the location.

Antonio C. 
Clasificación:
5.0

Excellent service

Roberto P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatiana M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Osmel H. 
Clasificación:
5.0

Staff there is trained, good service.

Juan M. 
Clasificación:
5.0

Flowed perfectly

Ofelia U. 
Clasificación:
5.0

I believe that returning a car a Day earlier should have a discount in your payment.

Ricardo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDRES G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose Ricardo R. 
Clasificación:
5.0

Rental process was straightforward. No complaints.

Luis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

I rented a cargo van, so when I first got there I went inside and the whole process took about 10 minutes to verify info and the customer service girl was very friendly . I went outside to look for my cargo van and just under 2 minutes another employee assisted me in finding the van. When I returned I was so tired from moving. As I used the van only for a few hours. But returning it was so easy I drove to the equipment return area and the same person that assisted me in looking for the van assisted me. It was so easy and hassle free. He counted the mileage and then told me my price. Was told my total amount and asked would you like a printed receipt or an email. I opted for an email and that was it. Overall everyone was friendly and very professional. I used them 3 years ago when I moved and I used them again yesterday I will definitely come back and use their services again if I have to move or to recommend to a friend or even a family member. Thank you all for making a hard part of moving and making it so easy.

Arturo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan A. 
Clasificación:
3.0

Average service. Attention to the client leaves a lot to be desired. Parking not the best. Needs a little more tidyness.

LUIS V. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW C. 
Clasificación:
3.0

The front desk employee was very unpleasent and it seems like she was bother by my questions since I wasnt able to hear well because her mask. Definitely no customer service.

Lars B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernest L. 
Clasificación:
5.0

Thanks for the great service.

Drew H.  |  Online Move In 
Clasificación:
5.0

Excelente atención, lo recomiendo ….! ⭐️⭐️⭐️⭐️⭐️

ELIZABETH H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank A. 
Clasificación:
5.0

Very efficient, kind and helpful on check in, and we're open until 8pm which was nice.

Rod C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
4.0

Confirm contact information and a COMPLETE review of documents. I have requested that my email be updated on my account for the past 2 rentals within the month and it has still not changed in the system. It creates a challenge when trying to submit return information or review details.

Linda H. 
Clasificación:
5.0

Entire process was fast and easy.

Kurt W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge G. 
Clasificación:
1.0

manager doesn’t respond

amy h.  |  Overall Experience 
Clasificación:
1.0

Check our vehicles to make sure they work

Eric V. 
Clasificación:
1.0

This is beyond disrespectful. Made order for my hitch . 5/27/2021 You guys advertise 6 weeks to install I waited my time and got rescheduled several times with out letting me know . I need a call ASAP . This is beyond the manager at the local brand in which he never calls me or answer the emails I sent . 7865146029 But I rather contact by email Leomadrid91@gmail.com I just want the hitch installed Reservation:95741368 Installed on:9/28/2021

Leonardo-Alejand M. 
Clasificación:
4.0

The people at the front desk didn't seem like they were interested in the customers before me or me.

Warren G. 
Clasificación:
3.0

Although we had made a reservation online, we had to go inside and wait in line. We then had to wait in line again to wait for our truck to be brought out.

Jacqueline A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roumen A. 
Clasificación:
2.0

I've had my stuff in storage for almost 4 years. A rat somehow got in there, but luckily it didn't ruin anything. I had my things packed pretty good. Hopefully it didn't get into any other units. When I closed, I had a manager on site and followed all instructions. They haven't closed my contact and it's been almost 3 weeks. I've called and called customer service and the store with no call back.

MIKA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M.  |  Overall Experience 
Clasificación:
5.0

Amazing customer service i highly recommend.

KAYLEY N.  |  First Impressions 
Clasificación:
2.0

I cancelled online and continue getting emails to pay. I got stuck in the elevator for over 45 mins I ranged the bell many times no one came. I called front desk 3 times and told in their way. I ended up calling the fire dept directly to get me out during regular hours. Shameful the black lady isn't friendly or her customer service is bad nor dies she care.

Osvaldo L.  |  Overall Experience 
Clasificación:
5.0

parking infant of the store always full, at time with no beers, who is parking there?

Giora I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jiaxi L.  |  First Impressions 
Clasificación:
5.0

We stored items for 3 months. We intended on needing to wash all the bedding and clothing. We have unpacked and everything is odor free. The facility is cleaner than I could have ever imagined. The staff is helpful. I would use this location again and I would not hesitate to recommend to friends.

JENNIFER K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna B.  |  Overall Experience 
Clasificación:
1.0

Was not informed the elevator would not be working for months on end. Had to carry my belongings up 4 flights of stairs and was not even offered a discount on my monthly rate.

Jenna P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LIGIA D.  |  First Impressions 
Clasificación:
1.0

Me rentaron en el 3 piso sin decirme q elevador esta roto. No me explico nada. Mal servicio Y todo bulding demaciado sucio No hay parqueo Muy mal todo

Lina R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolina G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Geraldine C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis S.  |  Overall Experience 
Clasificación:
5.0

Cleanest storage facility I have ever seen. All employees I encountered were helpful.

JENNIFER K.  |  First Impressions 
Clasificación:
3.0

Everyone was very helpful EXCEPT one gentleman. Jesus! He was extremely rude to me and a few other costumers that I noticed. The first day I came in to rent a truck he was rude I thought to myself he was maybe having a bad day, but No he was worst the second time. Almost lost my business. But the rest of the staff was so pleasant I decided to overlook his unfortunate rudeness.

NATHANIEL J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Colin C.  |  First Impressions 
Clasificación:
4.0

staff was very helpful but had a longer wait than expected to get to the help. one counter person working with 6-7 people in line and everything takes a it of time.

Brian M.  |  First Impressions 
Clasificación:
4.0

Counter help was amazing. card entry was a problem. wasn't working and had to wait for a while for help.

Donna B.  |  First Impressions 
Clasificación:
2.0

The person who I got my unit from gave me the wrong number unit, so when I unloaded my car and brought everything up to what I thought was my unit, it was apparently not my unit. I had to unload everything back into my vehicle, go into the store and wait in line to get my correct storage unit, go back and load everything again and bring my stuff up. Also, when I pushed the help buttons to talk to an associate while inside the storage area, nobody answered. Wasn't happy to say the least!

Todd R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO D.  |  Overall Experience 
Clasificación:
5.0

A million thumbs up. Thank God for the storage option.

Angela B.  |  First Impressions 
Clasificación:
5.0

Prices are ridiculous. Florence KY to Miami FL 4 x 8 trailer one way was 319, and for a 5 x 8, only 1 foot more was $150 more. Was told by rep in Florence KY a TRUCK goes from Florida to KY for what I paid for the 4 x 8.

VANESSA C.  |  First Impressions 
Clasificación:
3.0

The wait time at the counter took about 30 minutes and I was the only one there. When I went again to buy supplies it was another 30 minute wait. Other then that it was a good experience.

Tracy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis S.  |  First Impressions 
Clasificación:
4.0

The only issue we had this time versus other times was that when we registered online we could not automatically get the First month free promotional. In the past every time we got the first month free when we checked in at the office. However, the management has informed us that they will adjust the payment in the following month. Other than that, we have had an excellent experience at this facility! Gracias

Rini V.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDA C.  |  Overall Experience 
Clasificación:
1.0

I pay for a truck on Sunday May 8 2021 to take out my things from two storages that I had and two guys got stuck on the elevator been there for an hour without any help until we realize nobody was helping them and went to call a worker and he said that he was going to call another coworker to come but the guys were in desperte need of air and water since the emergency bottom was not working becouse no one but one went to see them since we were there taking our stuff from the first floor so they call the fire rescue who were the only ones to come and Open the elevator. No one of the staff did anything to try to help the guys on the elevator or fix the elevator after it was open. Because of that we could not take our stuff from the 4th floor when we already had the truck paid. I need someone to tell me how to proceed on this since it's not fair that I have to pay other truck to take my things from the 4th floor. When I ask the lady at the front desk if uhual could provide me with at least a van so I could take my stuff another day when the elevator it's fixed her answer was I could use the stairs which I find nonsensical. How she can pretend I will go 4 floors up and down with furniture and stuff ?.

Maria P.  |  Overall Experience 
Clasificación:
5.0

Thank you so much , for all your service and keep doing for long time.

Nubia V.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sergio A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth E.  |  First Impressions 
Clasificación:
1.0

Hacen muy mal su trabajo

MILENA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSSIEL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

enrique f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MAGDA E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolina G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER E.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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