Customer Reviews for U-Haul Moving & Storage of Dadeland

7,809 reviews

6701 S Dixie Hwy   Miami, FL 33143
(Ludlam & Us 1)

(305) 661-2182

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(305) 661-2182

6701 S Dixie Hwy
Miami, FL 33143
(Ludlam & Us 1)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Hector C. 
Rating:
2.0

Overall the storage unit and area was clean and well maintained but when the air conditioning in my unit's area was broken for multiple summer months, I tried communicating with the store manager via email and phone and received no response. I even reached out to the district manager, who assured me I would be receiving an update and never received a response from anyone. The font line staff were friendly but the management was completely unresponsive This was honestly the worst customer service I have experienced in a long time.

MICHELLE H.  |  Overall Experience 
Rating:
4.0

Truck was not clean inside. Jose was able to take care of it. Turned the truck in yesterday and still have not received final bill. Please email it to me. Thanks

Jeffrey B. 
Rating:
5.0

The staff was excellent; very positive and professional. The vehicle was ready, clean and maintained. Check-in and the return were very efficient and timely.

Greg T. 
Rating:
5.0

Not much

Donald U. 
Rating:
5.0

Customer did not leave a comment.

Laura E. 
Rating:
4.0

Despite a 1/2 wait caused by the computer system having gone down earlier, the service at pick-up was excellent. the drop off was almost non existence. i gave up and left the pick-up with keys inside as the person instructed me form a afar. no contact, no record no- nothing he was literally cleaning the truck delivered before me, instead of pausing and taking my pick up and then going back to the prior vehicle.

Fernando A. 
Rating:
3.0

The waiting time was very long, I made the reservation ahead but the equipment was not available, the pick up truck was very dirty inside and damaged outside. The staff is rude and just threw the dollies and hand truck in the back of the pick up truck; so it got stuck between the cargo floor and the back door, it was almost impossible to get it out. The receiving staff is horrible, always trying to find a way to change you more...

Diana L. 
Rating:
3.0

First if all you should maintain the reservation as it was done. I reserved a 26' truck and when I got there I was given a 20'. Lady didn't even told me there were not 26. I saw it when they brought me the truck. Bad service when called to complain. Still going on with the complain to corporate.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

Customer did not leave a comment.

CLARA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Leonidas H. 
Rating:
5.0

Customer did not leave a comment.

Diego B. 
Rating:
5.0

Everything went smooth. No need for improvement other than your network dropping out and having long wait times for it to come back.

Gregory T. 
Rating:
5.0

Shshah

jose S. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

everything was easy and fast

RODOLFO N. 
Rating:
1.0

I rented for 6 hours, I use 8 hours They charge twice rental and insurance, (notice the same day) Every time I reserve in internet is workless, they request the data...again

Hector U. 
Rating:
5.0

More people at the counter

John O. 
Rating:
3.0

The trailer lights were not functioning, I mentioned to the person it was not function and they just told me to take back to where the others were parked. He said it was a fuse in my truck and I explained it was not, my other trailer lights worked perfectly fine.

Humberto D. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline K. 
Rating:
5.0

Customer did not leave a comment.

Alberto H. 
Rating:
5.0

Everything went very smooth!

MARIA L. 
Rating:
1.0

Pay attention to The Customer you are ta King Care of, not listen to coworkers conversations. The Lady that assisted me had to do the contract 3 times. Told her closed trailer and a dolly. She asked me: closed trailer or open a couple of times told her closed and she still made the contract with open trailer, no dolly. Second time, no dolly, added dolly and later found out there was no dolly had to return to the office and new contract had to be made to remove the dolly and charged me again. Waiting fir my card statement to confirm they voided the first transaction. The “Gentleman” that assisted us outside was sitting down I do not know if on the phone but I had to speak to him several times because he did nod respond nor even acknowledge my presence and I was standing right in front of him, and when he finally acknowledged me we was rude and almost screaming at me like if I was a child. I am a Lady, and thought he was tired , even at 9 am, walked with difficulty and just listened to his directives, no point in calling his attention and manners , maybe he did not have a good education , but all of them have NO PEO

Iriana C. 
Rating:
5.0

I had to wait 45 minutes, there was only one employee at the counter, and we were like 5 waiting.

Franklyn L. 
Rating:
4.0

Was surprised when I was asked if I would be willing to change my reservation from the van to a truck when the customer ahead of me was trying to rent a truck and was told none were available at that time. Also didn't like when I was questioned about the estimated mileage I had put down.

Irvin V. 
Rating:
5.0

Customer did not leave a comment.

Patricia N. 
Rating:
5.0

Amazing service. Everyone super nice and helpful!

Manuel C. 
Rating:
3.0

You guys suck first rented my truck I had for pick up at 6:00a in Miramar then send me 30 miles away away from my location to pick one up and couldn't even get any discount for the long trip horrible part from the Miramar location for not calling me the day before for not calling me and telling me they where going to rent out my truck just horrible

Sammy Y. 
Rating:
3.0

Check each truck throughly, especially when renting one-way. This truck had a major water leak causing damage to personal property. An engine exhaust leak under the cab, and a major engine belt squeak at all times

Roberto A. 
Rating:
4.0

Customer did not leave a comment.

Irvin V. 
Rating:
5.0

I reserved a truck at 1600 sw 17 ave and they had no trucks or answers. Thankful for the final location

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Working with Marcia is wonderful very professional

Vivian G. 
Rating:
3.0

Your contactless online service didn't work. When I went inside to ask where it the scanning code was your agent was rude and sent me outside. The outside agent sent me back I so I went to a different agent but he was rude too. Finally had to do everything inside. Agent wouldn't look at my Rez number on my phone and insisted on looking it up by name. The only redeeming moment was the agent that brought the truck around and then received it on return. He was very friendly and polite.

Annette P. 
Rating:
3.0

Customer did not leave a comment.

Maya D. 
Rating:
5.0

Very good service thanks 🙏🏼

Wadi R. 
Rating:
5.0

Customer did not leave a comment.

Lazara R.  |  First Impressions 
Rating:
3.0

Short staff at check in, 45 minute wait.

Matthew B. 
Rating:
1.0

Customer service does not close work orders in time and we were questioned on a missing trailer. Now due to such, our work order shows a late return when infact was returned the same day within 3 hours. Never have any of these type of problems with other rental companies!

Dioslen R. 
Rating:
5.0

Excelent Quick service

Mauro A. 
Rating:
1.0

As stated in my comments about the pick-up location, I returned the truck with the exact amount of gas it had when I picked it up. I had a picture showing that. But because the contract said the tank was completely full, They didn't want to consider the picture and all my explanation and charged my additional $25 for the difference.

RODOLFO M. 
Rating:
3.0

I was very disappointed with the overall experience. Despite having everything pre-arranged AND speaking to a customer service rep prior to arriving to clarify my needs, the girl at the counter did not honor the online offer for a free month of storage unit with the truck rental. So I went elsewhere for my storage unit needs. You lost money and I lost respect for your company as a whole.

Eileen F. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

The driver door had a sensor issue and the window was tough to roll down. Other than that everything was easy

Jeffrey M. 
Rating:
5.0

Exelent

Gerardo G. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
4.0

Customer did not leave a comment.

John E. 
Rating:
1.0

Customer did not leave a comment.

Hailen B. 
Rating:
5.0

Customer did not leave a comment.

Irvin V. 
Rating:
5.0

Sastified with service

Walcott A. 
Rating:
1.0

Stop robbing people it's wrong we work hard for a living. To charge an additional $210 for services that were only $20 is wrong.

Antoinett B. 
Rating:
5.0

Very smart business !!

Rita B. 
Rating:
5.0

The front desk lady was very pleasant!

Domingo B. 
Rating:
5.0

Customer did not leave a comment.

Derrick S. 
Rating:
1.0

Cast of clowns. Possible Violation of fdupta laws. False billing, false representations. Stay away from these people.

SAMUEL S. 
Rating:
5.0

Store is super big and well stock. Customer service is magnificent. Would highly recommend this place to everyone.

Carlos V. 
Rating:
5.0

The U-Haul staff on site made sure that the trailer hook up was properly secured. The on site assistance was great!

Manuel L. 
Rating:
4.0

One of the tires had a slow leak, which we had to stop and fill each day; also, there was a maximum speed of 75 mph that was not disclosed and which is dangerous because it makes passing difficult while trucks and larger vehicles are bearing down behind you

Dana D. 
Rating:
5.0

Easy and quick return…very helpful employee

Josefina D. 
Rating:
5.0

Customer did not leave a comment.

Javier G. 
Rating:
5.0

The lady who served me was excellent

Jay L. 
Rating:
5.0

Marsha and team were very professional with great customer service skills!

Peter B. 
Rating:
5.0

Great service!

Jack T. 
Rating:
5.0

Customer did not leave a comment.

Martha M. 
Rating:
3.0

All the employees, I encountered were very professional. However I am still waiting a call from the owner as per customer service. Poor management. I took 2 stars for that reason. I had to drag my ass 10 miles to ask the employee behind the counter about my lost credit card & driver's license. He was courteous, went through the lost and found box twice & gave me the bad news, that they don't have my cards.

Sagheer R. 
Rating:
3.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

friendly & helpful staff.

Eileen C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Niusbel D. 
Rating:
5.0

In and out of store in 5 minutes… 11 am Saturday oct 30… end of month no less … excellent service , top notch installation of trailer … 3 minutes to drop off later and only $25 … U-Haul has one great service center … congrats

Benito P. 
Rating:
5.0

Excellent and very timely service. And very fairly priced!

JULIA R. 
Rating:
3.0

When arriving at the location to pickup the keys through self service, a maintenance man told me I could not use my assigned truck due to a mileage issue. He told me to pick another and go inside to get the keys. However, with the self service there was supposed to be keys in the box for convenience. I was inside and waited in a line. One of the ladies was behind the desk but supposedly on break. The other was very kind and helpful. However, I was given the same truck the maintenance man told me not to take. It took thirty minutes to get the truck, and I expected it to be quicker given the self service option.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

Some of your staff in Miami need some more training.

Kayla H.  |  Overall Experience 
Rating:
5.0

Awesome friendly and fast customer service.

Paul B. 
Rating:
5.0

Great customer service and facility!

ANED L. 
Rating:
5.0

The desk guy was polite and efficient. Jose Aviles, who did check out/check in was particularly helpful and courteous! Thanks

Porter A. 
Rating:
4.0

muy costoso

Oscar F. 
Rating:
4.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Staff was friendly and helpful with our experience. Uhaul is lucky to have the employees at this location.

JEFFERY S. 
Rating:
5.0

Very helpful staff!

MIMI K.  |  First Impressions 
Rating:
2.0

Your staff is friendly and helpful, but there's so much they can do if your system is broken. My U-box was a week late and it was "out in the ether" for that week. I had to move my move and re-schedule my other container move just because of this delay.

JOSE O V. 
Rating:
5.0

Excellent attention and help to prepair my truck installing the hitch, put the Trailer on it and get ready to go.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

Customer did not leave a comment.

SOL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro M. 
Rating:
5.0

Excellent customer service , the pick up and receiving was donde quickly

Luigi A. 
Rating:
5.0

Customer did not leave a comment.

LUISSANTIAGO N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eduardo R. 
Rating:
5.0

Customer did not leave a comment.

gisela D. 
Rating:
1.0

Uhaul charged me 2 gallons of fuel per 8 miles of rental. What kind of mielage has a 10' Uhaul truck ?

Juraj S. 
Rating:
4.0

Pickup and drop off made easy!

Miguel V. 
Rating:
5.0

Customer did not leave a comment.

Lourdes R. 
Rating:
5.0

Mr. Francisco Rojas, your employee, treat me at the time of returning the vehicle, excellent, fast, accurate, professionally. Very satisfy of he's expertise.

Guy L. 
Rating:
4.0

Customer did not leave a comment.

Seth K. 
Rating:
5.0

Employees very nice ,super service !!

Patricia D. 
Rating:
5.0

I have rented a van from this location for about 25 years now, they are very reliable.

LOIS R. 
Rating:
2.0

You had only one (1) employee receiving equipment returns and dispatching equipment rentals on the afternoon of Monday, October 11. There were more than 10 customers returning trucks, vans, trailers, etc. and another group wanting to take delivery of their reserved trucks and vans. The sole employee kept fidgeting with a malfunctioning bar code on some wooden box for over 45 minutes instead of postponing that and servicing the customers as well as clearing the grounds of equipment coming in and going out. The line of cars went around the block. I got there shortly after 4:30 pm and left at 6:15 pm and he had only taken care of two customers, the guy in front of me and myself. They were to close at 7:pm, but there was a long line of vehicles waiting to be attended to. This is not acceptable.

fernando L. 
Rating:
3.0

Customer did not leave a comment.

David Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREA S. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
1.0

I continuously made an attempt to reach the manager to the store and left various messages in regards to my unit and no one got back to me and my unit was sold for $50.

Roxana C.  |  Overall Experience 
Rating:
4.0

Overall the customer service did there best. And I would use them again. But it seemed like they were a little under staff. They were busy today.

Robert M. 
Rating:
2.0

My reservation for a van was at 16500 S. Dixie Highway for 2 PM. I had to drive 6 + miles to the location at 6701 S. Dixie Highway to rent a van because my reservation at the first location was not available. I incurred extra cost, extra time, and had to deal with a poor attitude from the employees at that location. I asked if I could rent a 10' truck, as there were 6 sitting outside and was told no. I will never use U-haul again, and will tell everyone I know about the poor experience I had.

Josh R. 
Rating:
5.0

Marcia was excellent. Exceeded all our expectations. Give her a big bonus for her attitude!

JOSE O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONY F.  |  First Impressions 
Rating:
3.0

I don't like the fact that it's really not climate controlled. I didn't feel difference between outside and being inside. I believe the only thing is that inside it just has a Dehumidifier.

Bryan F.  |  First Impressions 
Rating:
5.0

Shoutout to my man Carlton. Good dude and the lady at the front desk very helpful.

Kendall G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

emel y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tatiana M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE O.  |  First Impressions 
Rating:
5.0

Thanks for the great service.

Drew H.  |  Online Move In 
Rating:
5.0

Excelente atención, lo recomiendo ….! ⭐️⭐️⭐️⭐️⭐️

ELIZABETH H.  |  First Impressions 
Rating:
5.0

Amazing customer service i highly recommend.

KAYLEY N.  |  First Impressions 
Rating:
5.0

parking infant of the store always full, at time with no beers, who is parking there?

Giora I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jiaxi L.  |  First Impressions 
Rating:
1.0

Was not informed the elevator would not be working for months on end. Had to carry my belongings up 4 flights of stairs and was not even offered a discount on my monthly rate.

Jenna P.  |  First Impressions 
Rating:
3.0

Everyone was very helpful EXCEPT one gentleman. Jesus! He was extremely rude to me and a few other costumers that I noticed. The first day I came in to rent a truck he was rude I thought to myself he was maybe having a bad day, but No he was worst the second time. Almost lost my business. But the rest of the staff was so pleasant I decided to overlook his unfortunate rudeness.

NATHANIEL J.  |  First Impressions 
Rating:
2.0

The person who I got my unit from gave me the wrong number unit, so when I unloaded my car and brought everything up to what I thought was my unit, it was apparently not my unit. I had to unload everything back into my vehicle, go into the store and wait in line to get my correct storage unit, go back and load everything again and bring my stuff up. Also, when I pushed the help buttons to talk to an associate while inside the storage area, nobody answered. Wasn't happy to say the least!

Todd R.  |  First Impressions 
Rating:
5.0

Prices are ridiculous. Florence KY to Miami FL 4 x 8 trailer one way was 319, and for a 5 x 8, only 1 foot more was $150 more. Was told by rep in Florence KY a TRUCK goes from Florida to KY for what I paid for the 4 x 8.

VANESSA C.  |  First Impressions 
Rating:
1.0

Hacen muy mal su trabajo

MILENA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAGDA E.  |  First Impressions 
No reviews have been submitted for this location.

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