Customer Reviews for U-Haul Moving & Storage of Dade County

3,496 comentarios

5341 NW 7th Ave   Miami, FL 33127
(@ Nw 54th St)

(305) 795-1170

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(305) 795-1170

5341 NW 7th Ave
Miami, FL 33127
(@ Nw 54th St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everyone was very friendly and helpful, and the whole process was a breeze. I will definitely use them again!

Justin L. 
Rating:
3.0

Customer did not leave a comment.

LOUIS N. 
Rating:
3.0

Customer did not leave a comment.

Brendalee R. 
Rating:
5.0

Customer did not leave a comment.

PEDRO P. 
Rating:
5.0

Keep up good customer service

LINDA S. 
Rating:
5.0

From check in to return I had a GREAT experience and if needed will use this location again

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

LACRESHA F. 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
1.0

never have equipment clean aup, allways charge double rate and then need to make a complaint

MARCELO A. 
Rating:
5.0

Very easy drop off and helpful people at this site.

John H. 
Rating:
5.0

Im still having a trouble because when I picked up the van it showed less miles that really had and I was charged for those miles I didn't drive I want my money back

KADIR S. 
Rating:
5.0

The staff was really great! Everyone was so friendly and works hard. But you charge them too much for lost cell phones. Give them a break!

JACOB G. 
Rating:
1.0

I need someone to contact me. My experience was absolutely horrible.

Brooke K. 
Rating:
5.0

Customer did not leave a comment.

EMMANUELE J. 
Rating:
5.0

Customer did not leave a comment.

CARNOLD C. 
Rating:
4.0

Never recommending uhaul and will review legal options for the nightmare you put me through

Alfonso C. 
Rating:
5.0

Nothing

OSCAR ANTONIO D. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Great and fast service

Jacky M. 
Rating:
5.0

Customer did not leave a comment.

Angelo C. 
Rating:
5.0

Customer did not leave a comment.

Yasel R. 
Rating:
5.0

Customer did not leave a comment.

JEFFRI P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

HANS M. 
Rating:
5.0

Customer did not leave a comment.

ERVIN G. 
Rating:
5.0

Nothing

David D. 
Rating:
3.0

It wasn't the location's fault. I reserved a 6X12 trailer at another location, I received a call from Uhaul sending me to this location instead, and this location did not have the 6X12 either. It completely messed up my plans.

Pablo B. 
Rating:
5.0

Please get input and listen to the employees that do the day to operations.

DARRYL I. 
Rating:
5.0

Customer did not leave a comment.

RICARDO A. 
Rating:
5.0

I went online and reserve a tow dolly, but i forgot to choose a different drop off location. When i was ready to return I noticed the same address as pickup. So i called and tejy told me they could not help me … that what i choose and that is what it is. Awful customer service. They never gave me options!!!….at the end they told me :”if we can do something it will cost you money… up to $1000!!… maybe i dont know” “ you should have thought about it from the beggining” So rude. Awfull customer service…

Stephan S. 
Rating:
5.0

NOt. much to comment... just drop of the unit

Jose R. 
Rating:
4.0

they give the car with no gas and the person mark that has gas. I take pic that day the car was on empty.

DEXTER P. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA S. 
Rating:
5.0

Don't charge for mileage it should be unlimited mileage should be free

TREMIEL K. 
Rating:
5.0

No change you're doing a great job

LAZARO M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO T. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO V. 
Rating:
5.0

Everything was perfect

GEORGE W. 
Rating:
5.0

Good services

Wander U. 
Rating:
5.0

Customer did not leave a comment.

Miguel V. 
Rating:
5.0

Customer did not leave a comment.

Cary C. 
Rating:
4.0

This location exceeded expectations. The workers were extra kind, courteous, & and competent. They made me laugh and feel comfortable at every moment during the retal process. Wha ta go! Yo hoo!

JASON G. 
Rating:
2.0

My storage room was scary. It was like the silence of the lamp type of room. Black sticky paint and the floor has holes it’s perfect for rats and insects to enter. The floor is always wet cause there is water leak from the AC. That’s a safety issue right there. The personnel was nice and friendly however I always felt you have guys walking around waiting for a tip! I had a one month free so I what can I expect really.

Victor G.  |  Overall Experience 
Rating:
2.0

Me mudé de Houston a Miami cuando llegue al lugar de almacenamiento no tenian disponible 10×15 que era el que me avian dado por la renta del camión. Después me dieron otro en otra localidad no lo pude usar porque las escaleras del local tomaban un gran pedazo del almacenamiento tampoco tenía los pies de altura que me dijeron. A sido una mala experiencia no tener un almacenamiento para poder descargar mis cosas del camión.

reinaldo G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN O. 
Rating:
5.0

Customer did not leave a comment.

Latoya H. 
Rating:
5.0

The staff is friendly and extremey helpful. They also acknowledged that the trucks have alignment issues.

Shahab S. 
Rating:
1.0

Truck ran like shit and ac worked only a 1/4 of the time

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

ANTWAN B. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

It has no elevateor inside to move faster i have to carry heavy bag to the ground floor

Alfred M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

OSCAREDUARDO H. 
Rating:
5.0

Customer did not leave a comment.

JESUS F. 
Rating:
4.0

Customer did not leave a comment.

Cesar M. 
Rating:
2.0

customer service is really bad at this location

Gustavo S. 
Rating:
5.0

All went well

KAREN B. 
Rating:
4.0

Customer did not leave a comment.

Ian P. 
Rating:
5.0

Team work makes the dream work. Keep up the great customer service and I really appreciate the personal attention you provide to all customers. God bless you all. Stay safe

SHIRLEY L. 
Rating:
5.0

Customer did not leave a comment.

Fred P.  |  Overall Experience 
Rating:
2.0

This is the second time the equipment was not clean and I was charge for an extra day.

SAMUEL G. 
Rating:
5.0

Give the full price be for pick up

PAULA T. 
Rating:
3.0

Enable elevators for the 2nd floor

PEDROJ V.  |  First Impressions 
Rating:
1.0

You guys changed my hitch installation time without confirming with me first , also when I called to ask why you guys didn't give any reason, ontop of that I asked on the phone if I can wait at the location you guys said yes when I get there it was a 4 hour wait ruined my whole day . I would not recommend you guys to anyone

Nadia F. 
Rating:
5.0

Customer did not leave a comment.

KIERRA H. 
Rating:
5.0

Uhaul acted in a professional manner at all times. I would recommend them to anyone. Thank You, E. Barry Kamensky

EUGENE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETTY H. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Lennar E. L. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Rajesh S. 
Rating:
5.0

Customer did not leave a comment.

TARRELL D.  |  First Impressions 
Rating:
5.0

This was the second location I was sent to after being sent away from another location

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

the person made the wrong closing of the miles and gas and they charged me more money than it is !!!

Arnoldo C. 
Rating:
5.0

Customer did not leave a comment.

CORNELIO H. 
Rating:
4.0

Customer did not leave a comment.

KINGSHINIKA M. 
Rating:
3.0

The truck was super dirty and damaged. I took it back to the location to make sure I wasn't charged for the damage and the manager was very understanding and informed me that he knew the truck was damaged prior to me leaving the location. The customer service rep was very good and professional.

LATRICE H. 
Rating:
5.0

Customer did not leave a comment.

AHMED U. 
Rating:
3.0

The check-in process was slow and not friendly.

JON E. 
Rating:
2.0

Customer did not leave a comment.

EDWARD D. 
Rating:
1.0

I was not given a receipt, promised I would receive one in a few minutes and now I was charged for an extra day. I will keep giving bad feedback until this is resolved

DERRICK P. 
Rating:
4.0

Customer did not leave a comment.

ANA H.  |  Overall Experience 
Rating:
1.0

Van full of cockroach, very rude customer service and I just realize i was charge $40 more for insurance and rental.

ANDRES M. 
Rating:
5.0

Amazing attention from everyone that worked there picking up as well as when dropped off. Thank you for a great service

RAMI T. 
Rating:
5.0

Super friendly and helpful guy at trailer drop off.

Megan V. 
Rating:
5.0

Customer did not leave a comment.

Simona M. 
Rating:
2.0

I was overcharged for an additional day I did not have the rental. This is the second time that happens

HUMBERTO M. 
Rating:
3.0

Aye yall got me confused with my brother he tried to rent a uhaul and you guys confused my balance for his we are twins I have the outstanding balance not him im Princeton wilson not Preston that is my twin you guys hasled us and never answered the phone in time you guys gave us a hard time unprofessional asf.

PRINCETON W. 
Rating:
4.0

Customer did not leave a comment.

Micheal M. 
Rating:
1.0

Customer services in this location is horrible. Thank god that at least the phone reps are really good. They gave me the wrong truck that was asigned to me. Also they put the wrong miles saying I did 14318 miles .. truck had some dirty shirts and smelled disgusting in the Cargo area. Also, they charged me for an extra dolly that I paid for and they didn't have it on the location. They just told me “grab one if you see one around” . They were on the phone and barely looked at my phone when I went inside to show them the reservation to request my keys. I don't like it at all, hopefully they don't charge me extra, also I will be happy if they do something for me.

Argisa B. 
Rating:
5.0

Customer did not leave a comment.

NONE J. 
Rating:
1.0

I have been trying to reach U-haul for days. After waiting over 1 hour for customer service every day for about 1 week, I was finally referred to speak to the regional manager of Florida, who did give me a call back, and offered to reimburse $250 dollars for late delivery (my guaranteed delivery was on 7/15, finally delivered on 7/21), but since there was water damage on my box which I had not fully assessed, I opted for waiting until further assessment of my items. This person, gave me their phone number, which I have tried calling and leaving several messages, and still have yet to hear back. I have used Ubox twice already for cross country moves, and I have never experienced such poor service as this time. My box arrived late, I was told I could not even access it until 7/17 on a Haul site. The box was wet, my items inside were wet. They told me they were unable to deliver until 7/20, just to call me by the end of the day on 7/20 to tell me they were actually delayed until 7/21. The communication was HORRIBLE. Customer service did their best to answer my questions, but every time I called it was a 1 hour wait, and every time they transferred me 1 more hour waiting, and no solution on sight. After I finally received my U-box, the lock just came off, given that the wood on the box was ROTTEN, from the water damage, I don't even know to begin with all the damage. A new rollaway closet with my dresses, was covered in MOLD, a new closet, in less than 3 weeks, covered in MOLD. My clothes inside were damp, smelling foul. I have furniture that I had to just throw out. Multiple items were covered in mold. I have several brass metal items that have corroded, that were in mint shape and extremely well packed with plastic coverings. Well, to even say that the latch for my lock that was supposed to be protecting my belongings, just came off without any force, due to how rotten with box was. I wish someone would answer my calls, and at the least reimburse me for this move. It was a joke. I'm happy to send you pictures if needed. My phone number is 475-235-5302 email: marialama@me.com I have been a U-haul customer for YEARS, I have move over 10 times, used the storage facility, U-boxes, multiple sizes of trucks, and my experience has always been incredible, hence why I have been so perplexed with this and the lack of response. We are still planning many moves in the future and would wish to keep using your services, but honestly at this time, it is difficult to trust you.

Maria L. 
Rating:
1.0

Not comen because a lady at the time I was at the shop made a big show and I'm not happy with the price

MIGUEL N. 
Rating:
5.0

Thank you for a wonderful job

Edrick J. 
Rating:
1.0

Customer did not leave a comment.

OVIEDO C. 
Rating:
2.0

Customer did not leave a comment.

Mariana M. 
Rating:
5.0

Keep doing what you doing.

CURTIS H. 
Rating:
5.0

Customer did not leave a comment.

Lizzie S. 
Rating:
5.0

Customer did not leave a comment.

Qammer B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

BRANDIN D. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Willie and his crew were extremely helpful and polite. Would recommend them highly!

Jessica F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Perfect

SINCLAIR M. 
Rating:
5.0

Willie the owner was amazing, great attitude, very helpful and made the transaction stress free! Staff here were very professional and helpful! Great location!

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

FELDA A. 
Rating:
5.0

The dispatch of vehicles is slow due to the system but in overall every thing is great

TARRELL D. 
Rating:
4.0

Customer did not leave a comment.

Ronald G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kingtrawn b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kingshinika M.  |  Overall Experience 
Rating:
4.0

There was a water leak on the floor and my mother slipped. We informed the staff and the staff quickly fixed the problem. Other than that my experience was good.

Latribia H.  |  First Impressions 
Rating:
2.0

First time renting from self storage and my husband’s leg got trapped to the rotted wooden floor. His little finger got damaged while he tried to remove himself out from the hole. My husband had to be rushed to the hospital. At first, when I came to the office, the customer service was laughing at me and not taking me seriously while my husband was in pain. I feel it is negligence from the company for not inspecting an unit for safety before renting it out and unprofessional from the customer service from laughing while someone got an accident.

JOVIANE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S.  |  First Impressions 
Rating:
5.0

The manager and staff are so helpful and friendly! My experience made a very stressful move so much easier. Thank you!!

KARLA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edna t.  |  First Impressions 
Rating:
2.0

The rental unit size provided was not the rental unit size contracted for.

alina k.  |  First Impressions 
Rating:
5.0

Very good experience dropping off equipment and using a storage unit. The manager is so helpful!! Moving is no fun, but my experience made it so much more bearable!!

KARLA B.  |  First Impressions 
Rating:
5.0

Thank for all your help during this time.

WALQUIRIA F.  |  Overall Experience 
Rating:
5.0

They went above and beyond to help us get our belongings into storage.

Jacquelyn E.  |  First Impressions 
No reviews have been submitted for this location.

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