Customer Reviews for U-Haul Moving & Storage of De Soto

3,395 comentarios

1245 S I-35   De Soto, TX 75115
(I-35 S Of Parkerville)

(972) 230-1337

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 230-1337

1245 S I-35
De Soto, TX 75115
(I-35 S Of Parkerville)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

GARRICK A. 
Clasificación:
5.0

Great customer service. Would use again. Clean equipment..would recommend to a friend.

Raymond S. 
Clasificación:
5.0

Customer service was great at this place, thank you for the great service you guys.

RALPHFEL B. 
Clasificación:
4.0

Gas overages. I filled my truck to capacity when it should have been 3/4ths. How can I be refunded for the extra gas?

RASHEEDAH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASBERRY H. 
Clasificación:
5.0

Excellent and very very organized and drop off was quick.

michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOYD C. 
Clasificación:
5.0

Everything was great.

EDWARD J. 
Clasificación:
5.0

Nada

Jermaine W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ivory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
1.0

My storage unit was rained on and flooded. My California king and full sized mattresses molded and mildewed.and box springs. My bed frame and artwork all water damaged. I found a dead mouse in the unit and rodent droppings in my totes and had to toss. The claims department has been giving me the run around for months on my claim even though I've sent pictures and emails several times. Both my zgallerie buffets are ruined (well over $1,000.00 each with delivery and taxes) and I can't afford to replace it. Joshua Buzi is supposed to settle my claim but has not even though I filed months ago. The new manager on-site (replaced Kevin in Desoto) took pictures of my storage unit and promised she sent to claims handler Joshua Buzi but I do not have a settlement check. This experience has been so stressful and prolonged. Do NOT rent unit #163 in Desoto. I had to bomb, defog, and set own rat traps. It's been a nightmare.

kelly p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIUS JEROME D. 
Clasificación:
5.0

Na

SHANTELL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CORDERRO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACEY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

The people working over there is friendly

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

Smooth process pick up and return

James W. 
Clasificación:
3.0

N/A at this time.

Arlene O. 
Clasificación:
3.0

Clear communication and following through on what is discussed with the customer as well as communication from the customer.

ANIKA H. 
Clasificación:
5.0

Very friendly service!! Highly recommended!

Kayla B.  |  First Impressions 
Clasificación:
4.0

Your employee's need to quote the correct price. I called into this establishment, spoke to a male, he set up rental and quoted me the incorrect price. Surprises like that are not good. Actually in my opinion they should have honored the price quoted and not made me pay the price they charged me. Very disappointed in the female behind the counter for not doing that after I suggested it.

Mary B. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHNISE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHUNTANU P. 
Clasificación:
5.0

El cliente no dejó un comentario.

regina c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KIM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
3.0

I did the U-Haul Truck Share 24/7®. Which I liked. I didn't have any interactions to comment on.

Bethany B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DERRICK S. 
Clasificación:
5.0

This was the 2nd time renting a cargo van from this location and added a storage unit this time. Both times they were fantastic! Very friendly and went out of their way to assist, especially since this time it was a last minute rental. Pickup and drop-off were quick and the vans were in great condition.

ANGELA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANAE W. 
Clasificación:
1.0

Have better customer service. Nobody wanted to help at either location. Equipment was damaged and straps were malfunctioning on the drive.

JUAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mickey M. 
Clasificación:
5.0

James had the best customer service I've had in a long time. Will definitely go back to this location from now on

vanetia H. 
Clasificación:
5.0

James was exceptional

Kenneth P. 
Clasificación:
5.0

Keep up the Good Customer Service. A very happy satisfied customer.

Terry H. 
Clasificación:
5.0

Wakeitha was excellent! She made my check in process quick and easy. She was very helpful and personable. I would definitely be using this location again and will recommend!

TARSHA G. 
Clasificación:
2.0

Couldn't split payment between 2 cards. U-Haul was a gas guzzler and needed a front end alignment.

Harald P. 
Clasificación:
5.0

Everything was easier to deal with than I expected. I don't usually tow anything and was expecting some additional hidden costs but no. What I was quoted was what I got. I bought the insurance for my trailer to protect myself. That's about it. I am a happy customer.

RAUL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dayne K. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

TYSON C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMMIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN S. 
Clasificación:
5.0

5 estrella(s)

ISIDRO B. 
Clasificación:
5.0

Dana W. had good customer service. He was personable and informative. He jokes with us, as I didn't remember my fiance last 4 numbers of his cell number & Dana remember them & told to remember them too. 🤣

Kechunne C. 
Clasificación:
5.0

Dona was such an amazing person to work with. He was very detailed, organized, kind and super helpful. I appreciate you guys.

ANGELIQUE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL M. 
Clasificación:
5.0

Equipment was in excellent shape. Service was quick and very polite (Dana was the clerk) Packing supplies were top-notch and the perfect kit (Apartment) for what was moved. Great experience.

DAVID W. 
Clasificación:
4.0

Thanks…..!

Alfonso S. 
Clasificación:
3.0

I was told no Military discount, when did this discount be taken away. when was active, every move we used U-haul because of the Military discount and how you treated the Military personnel. The price to rent a dolly is crazy. I only had it for 3 hours. When I find one for sale, I will buy my own for the price you charge. Trucks are $20 a day, but dolly are $45 plus tax. The pricing needs to be refigured.

ROGER J. 
Clasificación:
5.0

Excellent Uhaul facility

Randall D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GORDON M. 
Clasificación:
4.0

The general manager was awesome. Very friendly and amazingly helpful!!!

SONYA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
5.0

Thanks James you were awesome! Good seeing you again

Sherri O. 
Clasificación:
5.0

El cliente no dejó un comentario.

EULALIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
5.0

The Manager is the displayed absolute politeness, courtesy, and superior customer service.

SHERONDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERETT W. 
Clasificación:
5.0

Very informative and courteous. Great customer service and answered all my questions

JEROME D. 
Clasificación:
5.0

Wish you had more ball insert for receivers available to buy. I had to leave location and buy one from Home Depot. Excellent customer service.

Damion B. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZIAD G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DWAYNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Einas M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ASHLEY RENEE B. 
Clasificación:
1.0

Associate was very blunt and rude.

BRIAN N. 
Clasificación:
5.0

Why was my evaluation in Spanish?

Franchesca W.  |  Overall Experience 
Clasificación:
5.0

Nothing! Wykethia Johnson helped us at our pick up location and she is the best person I have ever worked with! She was friendly, helpful, over the top with her customer service. She was very energetic and she could not have been any nicer! She deserves a raise! She is the very reason that I will use Uhaul again!

FRANCIS W. 
Clasificación:
5.0

Staff and management our professional and very helpful. I really appreciate them

Sharonda F.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Easy process and very friendly.

ANGELA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zebulon B. 
Clasificación:
5.0

All the staff was great

LISA J. 
Clasificación:
1.0

I was unable to check in online the next morning when I read to return it and they charged me money and that's bulshit and I want it back

VALARIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER M. 
Clasificación:
5.0

Easiest uhaul rental I've had.

Corrinne S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOE I. 
Clasificación:
4.0

I would like to cancell upcoming payment to this storage unit as I have moved everything away, to my location in different state 5hanks for everyrhing .

Salvador pete S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lance H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSE T. 
Clasificación:
3.0

Once again, staff not friendly, but did their job nonetheless. Also, nobody ever answers the phone at uhaul.

NATHAN DANIEL W. 
Clasificación:
5.0

Nothing.. customer service is fantastic.

MICHAEL H. 
Clasificación:
5.0

All praise to Mr. Wright. He treated my move as if it was his own stuff. Respect to who raised/trained him.

CORY P. 
Clasificación:
5.0

Dana is definitely the better half of management. Respectfully

TOWANA S. 
Clasificación:
5.0

The Manager at that location is awesome...

NYRASHA G. 
Clasificación:
5.0

Keep up the good work

MARVEL C. 
Clasificación:
5.0

Dana is special. Beautiful soul. He's very patient and helpful

RAFAEL A. 
Clasificación:
5.0

Keep going

Karim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASEY H. 
Clasificación:
5.0

I didn't have any issues.

LAKISHA MARIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fatima S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Einas M.  |  First Impressions 
Clasificación:
1.0

I had damage to my belongings when the movers arrived to moved me. I had a scheduled move so I reported the damage the next day. I was told to take pictures by the gentleman that answered the phone. When I went to the office the manager said the ins wouldn't pay I should not have moved my stuff out. Was completely unaware of this policy and I already paid the moving company. I was already told several units had water damage so it should not have been a surprise.

Tiara M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole H.  |  Overall Experience 
Clasificación:
5.0

Fast friendly prompt PROFESSIONAL service Thank you so much All my questions answered. Staff definitely goes ABOVE AND BEYOND

Lisa J.  |  First Impressions 
Clasificación:
5.0

Keitha,Dana and James were very friendly and knowledgeable!! They need a raise!

shenequa c.  |  Overall Experience 
Clasificación:
5.0

The general manager is the best uhaul experience I’ve encountered she is awesome personality and the bomb

FREDERICK H.  |  Overall Experience 
Clasificación:
5.0

My trip from up north was a nightmare. Once I got to Dallas I was so done with U-haul. Had a hard time getting my U-haul and auto transport from Minnesota Uhaul . Inside the truck was dirty trash everywhere and big price jump which was almost doubled from my last rental in February. Once I walked into DeSoto location Wykethia was helping 3 different customers at the same time and with a co- working needing her assistances at the same time . The line was out the door as I walked in she greeted me and said she would be with me as soon as she could . My first thought was where is her help at . You talk about multiple tasking she took it to another level. Once she got to me after all the customers we're watching her amazing ability to multitask at that high level and answer the phone at the same time. Wykethia Answered all my questions and informed me of the company's policies and pricing and fees . Wykethia could sense I was concerned at the big price difference. She offed me a storage and stated they have storages as well which I did not know and could definitely use and she eased my concerns I had about the prices difference. Wykethia went above and beyond in efforts to ensure I left happy, For that reason and that reason alone I will use Uhaul again. If not for Wykethia great customer service I do not think I would have returned to Uhaul again . I think as consumers we are ready to complain about bad things but not ever great customer service. Thanks you Wykethia!!!

jeff C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

daundre d.  |  First Impressions 
Clasificación:
5.0

Very helpful and very professional

MICHAEL S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

cecil b.  |  Overall Experience 
Clasificación:
5.0

Keda is a great leader with her team.

CATHERINE M.  |  Overall Experience 
Clasificación:
5.0

I will never rent a truck from Uhaul again. You are liers, this is the 2nd time I didn't get my CASH deposit back when returning truck.

MARK V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KeAndra C.  |  Overall Experience 
Clasificación:
5.0

Caidyn was super nice! Everything went smooth & great.

CATHERINE M.  |  First Impressions 
Clasificación:
3.0

The storage facility could be cleaner, I wain unit 27 & there was garbage sitting in front of the unit next to mine for a month & was still there when I moved out also there was a brick in the parking lot I almost hit

Gary J.  |  Overall Experience 
Clasificación:
5.0

Loved the service and will most definitely use them again

Cynthia G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CEDRIC F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AVA S.  |  Overall Experience 
Clasificación:
2.0

Reserved a 10 x 10 storage unit. When I got there they said they didn't have any. Had to take a 20 x 20 Because I didn't have any alternative to unload my trailer. Also there was water all over the floor. Very disappointed. I'll be finding another storage unit at the end of April.

Lance S.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

anthony w.  |  Overall Experience 
Clasificación:
5.0

Job well done

Micheal H.  |  First Impressions 
Clasificación:
5.0

Always great

Kelly J.  |  First Impressions 
Clasificación:
5.0

Thanks so much for all the help and a good place to business with.

Martin w.  |  First Impressions 
Clasificación:
5.0

Everything went well and the young lady employee was most helpful and courteous.

cecil b.  |  First Impressions 
Clasificación:
5.0

AWESOME

Daniel P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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