Comentarios de los clientes para U-Haul Moving & Storage of De Soto

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of De Soto

Clasificación general:

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ROBERT A.
Clasificación:

Smooth sailing!

OCTAVIA P.
Clasificación:

El cliente no dejó un comentario.

Steven D.
Clasificación:

Smooth process

ROBERT F.
Clasificación:

El cliente no dejó un comentario.

Miles R.
Clasificación:

Greeting customers as soon as they come in or at least acknowledging them was the only issue.

Zachary P.
Clasificación:

Have more than one attendant to attend to customers but overall it was good

Dianna C.
Clasificación:

Everyone was really nice and helpful. The owner helped me and explained everything well and I was completely done in a short time.

ROY M.
Clasificación:

They have a Great staff thank you To everyone at that location for excellent service

WENDY MARZETTE M.
Clasificación:

This location has potential to be excellent. However, extremely slow personnel (oftentimes shortage), unavailable equipment, even when reserved, are problematic. Though not their fault, I use mobile app mostly, but still end up at the counter every time for one reason or another. This defeats the purpose of mobile app, and makes me spend more time onsite than I desire.

STEPHEN JAY G.
Clasificación:

U - Haul exceeded my expectations

JAMES EMERSON M.
Clasificación:

El cliente no dejó un comentario.

JOHN R.
Clasificación:

Fast and easy

Damon W.
Clasificación:

I didn't have any issues I was treated fairly.

debra B.
Clasificación:

El cliente no dejó un comentario.

Danielle W.
Clasificación:

El cliente no dejó un comentario.

Inger W.
Clasificación:

I love this service!!!!

sheri B.
Clasificación:

Management very professional and helpful

James W.
Clasificación:

El cliente no dejó un comentario.

COREY C.
Clasificación:

El cliente no dejó un comentario.

WILNESA T.
Clasificación:

This was my first time renting a truck d I thought that I was gonna get the run around like I do a d enterprise, but I did not. I had a pleasant experience.

STEVEN L.
Clasificación:

Great experience

JERRY DEAN C.
Clasificación:

El cliente no dejó un comentario.

TERRY LARON C.
Clasificación:

El cliente no dejó un comentario.

SHARONDA RENEE D.
Clasificación:

El cliente no dejó un comentario.

ADRIEN C.
Clasificación:

Wipe down the inside with a clorox wipe. Truck drove very well but the sanitation of it was obviously neglected.

Kelly J. | First Impressions |
Clasificación:

Always great

Alberto M.
Clasificación:

Great service from rep who got me in and hooked thr trailer

Fattah M.
Clasificación:

El cliente no dejó un comentario.

Linda H.
Clasificación:

Friendly and quick. We were tired and ready to go back to our new home!!! Thanks, Linda

FELTON B.
Clasificación:

Fix mirrors so that they can be better adjusted.

John H.
Clasificación:

El cliente no dejó un comentario.

Yolanda M.
Clasificación:

El cliente no dejó un comentario.

Marquell H.
Clasificación:

El cliente no dejó un comentario.

Mariah L.
Clasificación:

El cliente no dejó un comentario.

PHILLIP J.
Clasificación:

Good Service, quick, in and out.

ALANTRA G.
Clasificación:

Michelle and James were absolutely helpful! I appreciate the amazing customer service during times like these!

Franklin M.
Clasificación:

El cliente no dejó un comentario.

Kayla P.
Clasificación:

El cliente no dejó un comentario.

DARLENE BERNADET B.
Clasificación:

The staff was courteous and friendly.

EDWARD RAYNARD W.
Clasificación:

El cliente no dejó un comentario.

Fredrick M.
Clasificación:

El cliente no dejó un comentario.

MITCHELL MCCLAIN S.
Clasificación:

El cliente no dejó un comentario.

Grady E.
Clasificación:

Keep doing what you are doing!

Apolinar C.
Clasificación:

El cliente no dejó un comentario.

DENNIS N.
Clasificación:

Great service

Mercy H.
Clasificación:

Never received email from returning the uhaul

Kiana L.
Clasificación:

El cliente no dejó un comentario.

DIMAS R.
Clasificación:

Everything excellent

Xzavion H.
Clasificación:

El cliente no dejó un comentario.

Benjamin W.
Clasificación:

El cliente no dejó un comentario.

Desiree D.
Clasificación:

Clean well maintained trucks!!!! Everytime I rent from here. And the owner is so sweet.

ARNESHA DEERICA D.
Clasificación:

El cliente no dejó un comentario.

DEBRA BAILEY R.
Clasificación:

El cliente no dejó un comentario.

Paul K.
Clasificación:

Delayed due to amount of customers at turn-in time, but manager very apoogetic and helpful in clearing the turn-in process.

bary D.
Clasificación:

El cliente no dejó un comentario.

David W.
Clasificación:

Fast friendly and eay to do the people were helpful made the whole process simple thank you

Centhhia H.
Clasificación:

El cliente no dejó un comentario.

DESHIA RENEE W.
Clasificación:

El cliente no dejó un comentario.

Kenneth S.
Clasificación:

El cliente no dejó un comentario.

josiah G.
Clasificación:

El cliente no dejó un comentario.

rickey H.
Clasificación:

Great customer service skills

Jyleiah H.
Clasificación:

Better training for staff at both locations. General manager at Hoffman estates is very rude.

erica I.
Clasificación:

El cliente no dejó un comentario.

Olivia F.
Clasificación:

El cliente no dejó un comentario.

Neely B.
Clasificación:

The struts on the vehicle was bad. Vehicle shakes when brakes applied above 45 mph.

HEATHER R.
Clasificación:

El cliente no dejó un comentario.

Sheitia B.
Clasificación:

This location was awesome! Checking out the rental was a breeze. The customer support for u haul and helpmoving were TERRIBLE!! Don't book movers through u-haul, they won't show up!! Bought a uhaul and dolly based on the movers availability and they were a no show inspite of texting me all week. They already have my money because charge you the full price when you make the reservation, and the still didn't show. I still don't know what happened. Today has been hot and terrible and I still have to figure out how I'm going to move. I've called, emailed, texted and “chatted” and I still don't have a resolution. GARBAGE, GARBAGE, GARBAGE!

Wilfred B.
Clasificación:

*****

Freddie M.
Clasificación:

Very good service

Halbert B.
Clasificación:

El cliente no dejó un comentario.

PAUL S.
Clasificación:

The employees were very helpful. Both employees were quick and efficient! I will go back to this location plus recommend this location to family and friends

Felicia A.
Clasificación:

El cliente no dejó un comentario.

Clearthur C.
Clasificación:

The vehicle return process is horrible and very inconvenient. Never again

Adrina R.
Clasificación:

El cliente no dejó un comentario.

jeremy O.
Clasificación:

El cliente no dejó un comentario.

Dimas R.
Clasificación:

Good

Steven W.
Clasificación:

Very knowledgeable and helpful.

Jenny E.
Clasificación:

The people that work at that location are wonderful, but I drove thru a rainstorm and discovered that the truck leaked! !!!! I was moving books & clothes and at least half of the boxes were soaked.

Denise B.
Clasificación:

El cliente no dejó un comentario.

DJ E.
Clasificación:

El cliente no dejó un comentario.

MIGUEL V.
Clasificación:

El cliente no dejó un comentario.

WALINDA GALE M.
Clasificación:

El cliente no dejó un comentario.

MARION F.
Clasificación:

El cliente no dejó un comentario.

CARL P.
Clasificación:

El cliente no dejó un comentario.

Adrien C.
Clasificación:

El cliente no dejó un comentario.

Raneasha D.
Clasificación:

El cliente no dejó un comentario.

rudolph M.
Clasificación:

El cliente no dejó un comentario.

Charles S.
Clasificación:

El cliente no dejó un comentario.

WENDY MARZETTE M.
Clasificación:

I love this location, but have experienced issues the last 2 times there with online checkin and vehicle. This time, I arrived about 12:36 to get van, a van was returned slightly after I arrived. They assigned to me but said problem with low tire that needed arrention. I asked about cleaning/sanitation between customers. With COVID, the answer I got was UNACCEPTABLE! I then decided to move to small truck that had arrived, and waited for it to be sanitized. I spent over an hour there which delayed my day. Such was the case with my previous rental as well.

SUZETTE A.
Clasificación:

El cliente no dejó un comentario.

grant H.
Clasificación:

El cliente no dejó un comentario.

Matt P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marquet S.
Clasificación:

Costumer service was excellent just keep keep doing what y'all are doing.

Shirley A.
Clasificación:

El cliente no dejó un comentario.

Desiree' D.
Clasificación:

First time EVER receiving a clean truck from Uhual out of all my years of using them.

Tammy O.
Clasificación:

El cliente no dejó un comentario.

Mark J.
Clasificación:

Wait time - standing in lines is not acceptable. While the people were relational, helpful, great customer service.... I had done my pre check in and it still took me nearly 45 minutes. When I arrived I was 5th in line. It took only minutes for me once I got to the counter. Obviously, the pre check in saved me time once I was waited on. However, there must be a way for U-HAUL to know “peak” demand times and have ample agents to handle “peak” Customer flow!

KIAMESHA MISHUNN B.
Clasificación:

El cliente no dejó un comentario.

TAWANA P.
Clasificación:

El cliente no dejó un comentario.

RHONDA F.
Clasificación:

El cliente no dejó un comentario.

Kay J.
Clasificación:

Really nothing everything was completed in a timely manner, staff was professional and efficient.

BOBBY T.
Clasificación:

El cliente no dejó un comentario.

Martin w. | First Impressions |
Clasificación:

Thanks so much for all the help and a good place to business with.

MAriano F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

damion t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

bianca f. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

misty p. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

De Evin J. | First Impressions |
Clasificación:

Slightly disorganized. Storage unit I reserved wasn’t available, even though a bigger one was offered at the same price, what happened with the original reservation. Had to wait for a lock to be cut off and also waited about 10 minutes to be let in the gate.

joyce g. | Overall Experience |
Clasificación:

The main reason I participated in this survey was because of Kevin. He is a true professional and met all of our needs. Not only that, he was very kind!

Danny P. | Overall Experience |
Clasificación:

Thank you

Sybil C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

STEPHANIE P. | Overall Experience |
Clasificación:

I have rented this unit for OVER a year and there were no rodents, roaches or anything in my belongings; that was amazing in itself but I expect that from that EXCELLENT FACILITY in DeSoto! Thank you!

cecil b. | First Impressions |
Clasificación:

Everything went well and the young lady employee was most helpful and courteous.

Michelle C. | First Impressions |
Clasificación:

Great Customer Service

Lisa G. | Overall Experience |
Clasificación:

This place is crawling with Rats!!! Rat poop EVERYWHERE in our unit.

Dessa S. | Overall Experience |
Clasificación:

No comments

misty p. | First Impressions |
Clasificación:

Had no problems the service was great

KERRY A. | Overall Experience |
Clasificación:

Kevin was extremely helpful and provided great customer service rarely seen anymore. I would recommend this facility to anyone.

Corey G. | First Impressions |
Clasificación:

The manager Kevin Clayton provided excellent customer service during my truck and storage rental!

LARRY D. | Overall Experience |
Clasificación:

every thing went find

Kourtney M. | Overall Experience |
Clasificación:

Mice butchered my items.

Stephanie D. | First Impressions |
Clasificación:

I talked with angel and she was so nice, professional and very knowledgeable with all the questions i had. I will definitely be a returning customer. Couldn’t ask for better customer service!!

Michelle j. | Overall Experience |
Clasificación:

Kevin and staff are great

Daniel P. | First Impressions |
Clasificación:

AWESOME

CHERYL B. | Overall Experience |
Clasificación:

The Manager was extremely nice and helpful.

Michael H. | Overall Experience |
Clasificación:

Kevin The general manager wad OUTSTANDING! VERY PROFESSIONAL! VERY FRIENDLY! Went above and beyond to ensure I was taken care of! Will always rent from this facility!

Adrea M. | Overall Experience |
Clasificación:

I showed up yesterday to the location and found out that someone had taken the unit that I had reserved, put their things in it and locked it. No one knows who the person is, who allowed them to do

LAKENYA S. | Overall Experience |
Clasificación:

It was a pleasure having my things stored there. Kevin went above and beyond to help my family and I. I did have an issue with rats towards the end of my stay. There was a dead mice inside my storage.

Tonia W. | First Impressions |
Clasificación:

Kevin Clayton is the BEST. Very good customer service skills.

Sue S. | Overall Experience |
Clasificación:

Staff were friendly and accomodating. Kevin Clayton the manager was very helpful and made my experience very stressfree. Thank you !

tammi w. | First Impressions |
Clasificación:

Very Professional

Shereka B. | First Impressions |
Clasificación:

The manager at this facility was awesome!!! I wanted to shop around but he made believe this was “ the best” deal. He was so professional and a great salesman! Loved the experience!

Yaritza P. | Overall Experience |
Clasificación:

Thanks for service

Carmela L. | Overall Experience |
Clasificación:

I specifically recommend DESOTO, TX Uhaul. Friendly and helpful staff.

Wednesday A. | Overall Experience |
Clasificación:

Kevin is great I always rent from his location

paulette s. | First Impressions |
Clasificación:

Excellent customer services

Nina S. | Overall Experience |
Clasificación:

Was not notified about the rodent problem, so when I went to go empty my storage unit rat poop was everywhere.

David M. | First Impressions |
Clasificación:

It was very good the facility was nice the management good everybody and I would represent I will represent people I know to that facility today is excellent they did excellent me excellent condition.

Kerry D. | Overall Experience |
Clasificación:

This was a great place with great staff.

BETTY J. | Overall Experience |
Clasificación:

After having our items stored for many years the previous Mangers did a trouble job keeping rodents out of our unit.

sharon p. | Overall Experience |
Clasificación:

When I needed them the most they were there. Truly appreciate that and A Special thanks to Ms. Sara Coleman, from my heart you are appreciated.

erica w. | Overall Experience |
Clasificación:

They were always kind and helpful. Times got tough and they were understanding and worked with me. I never thought I would meet such kind people at a business. Uhaul in desoto is the best!

RODNEY B. | Overall Experience |
Clasificación:

Staff was great, but my unit had problems getting in and out of.

ambrosia a. | First Impressions |
Clasificación:

Came in a little before closing and the treated me like the time didn’t matter. Didn’t rush me in any kind of way. I will recommend and return for more services when needed!

Vern r. | Overall Experience |
Clasificación:

God bless you. Your guys were awesome.

Tarsha W. | Overall Experience |
Clasificación:

Great Staff!

Hope W. | Overall Experience |
Clasificación:

Thank you very much for your help!

Amanda M. | Overall Experience |
Clasificación:

Great costumer service!!!

Natassia G. | Reservation |
Clasificación:

Good customer service and manager was very helpful

Latrece R. | Reservation |
Clasificación:

I like the fact that you have security cameras, however the entry to the units is ridiculous for and car or truck to pass through. I scraped the bottom of my car moving to the side for another car.

steven z. | Overall Experience |
Clasificación:

Already said it all

betty w. | Reservation |
Clasificación:

I was really pleased with the service I received. It’s a family friendly atmosphere.

becky p. | Overall Experience |
Clasificación:

Staff was very helpful. Facility is convenient to where we moved.

dwalla j. | Overall Experience |
Clasificación:

Late fees after 2 days a bit much will NEVER

Olene K. | Overall Experience |
Clasificación:

Kevin was friendly and very helpful i would rate his sevice excellent ...their was a female their who seemed to be confused and very unfriendly ..an older gentleman who was very helpful and friendly.

No se han enviado comentarios para esta ubicación.

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